CN113038173A - Method and system for revealing risk of presentation - Google Patents
Method and system for revealing risk of presentation Download PDFInfo
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- CN113038173A CN113038173A CN202110183206.2A CN202110183206A CN113038173A CN 113038173 A CN113038173 A CN 113038173A CN 202110183206 A CN202110183206 A CN 202110183206A CN 113038173 A CN113038173 A CN 113038173A
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- 238000000034 method Methods 0.000 title claims abstract description 42
- 238000012544 monitoring process Methods 0.000 claims description 8
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- 230000009286 beneficial effect Effects 0.000 abstract description 6
- 230000015572 biosynthetic process Effects 0.000 abstract description 2
- 238000003786 synthesis reaction Methods 0.000 abstract description 2
- 238000012790 confirmation Methods 0.000 description 2
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- 230000000694 effects Effects 0.000 description 1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
- H04N21/23—Processing of content or additional data; Elementary server operations; Server middleware
- H04N21/234—Processing of video elementary streams, e.g. splicing of video streams or manipulating encoded video stream scene graphs
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/03—Credit; Loans; Processing thereof
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
- H04N21/23—Processing of content or additional data; Elementary server operations; Server middleware
- H04N21/233—Processing of audio elementary streams
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
- H04N21/23—Processing of content or additional data; Elementary server operations; Server middleware
- H04N21/239—Interfacing the upstream path of the transmission network, e.g. prioritizing client content requests
- H04N21/2393—Interfacing the upstream path of the transmission network, e.g. prioritizing client content requests involving handling client requests
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/43—Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronising decoder's clock; Client middleware
- H04N21/433—Content storage operation, e.g. storage operation in response to a pause request, caching operations
- H04N21/4334—Recording operations
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/47—End-user applications
- H04N21/472—End-user interface for requesting content, additional data or services; End-user interface for interacting with content, e.g. for content reservation or setting reminders, for requesting event notification, for manipulating displayed content
- H04N21/47202—End-user interface for requesting content, additional data or services; End-user interface for interacting with content, e.g. for content reservation or setting reminders, for requesting event notification, for manipulating displayed content for requesting content on demand, e.g. video on demand
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- Signal Processing (AREA)
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- Business, Economics & Management (AREA)
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Abstract
The invention relates to a method and a system for demonstrating manuscript risk disclosure, wherein the method comprises the following steps: firstly, a background system responds to a risk disclosure file request of an agent end, then the agent end responds to a risk disclosure playing request, voice and presentation file broadcasting is carried out on the risk disclosure file, and the system can accurately correspond the voice file with the time of the presentation file in the broadcasting process; meanwhile, the method and the device support the synthesis of video data streams with the broadcasted voice, watermark and presentation files, push the video data streams to the client and generate the double-recording video stored on the server. The invention effectively optimizes the risk revealing mode of the double recording process, supports the superposition of watermarks on the video files, and is beneficial to improving the working efficiency and the compliance rate and the success rate of business handling.
Description
Technical Field
The invention relates to the technical field of double recording in the financial industry, in particular to a method and a system for demonstrating manuscript risk disclosure.
Background
Aiming at the requirements of audio recording, video recording and risk disclosure in the transaction process of financial products in the industries of the financial field and the like, the conventional risk disclosure and purchase intention confirmation are mainly operated and completed by manual on-site statement, and the mode of service confirmation information is mainly that the information is confirmed by a customer after the information is completed by reading the information by an agent. Because the risk disclosures are numerous, if every client is followed, the risk disclosures are uncontrollable, manual statements are easy to miss, and much workload is increased. In addition, because the risk revealing recording time is long, errors may occur in the reading process, the probability that double-record quality detection passes through once is low, and the risk revealing effect is uneven. Such a scenario is inefficient and costly.
Disclosure of Invention
The invention aims to provide a method and a system for demonstrating manuscript risk disclosure, which aim to solve the technical problems, thereby optimizing a risk disclosure mode in a double-recording process, and being beneficial to improving the experience of a user and improving the efficiency and the accuracy of the demonstration manuscript risk disclosure.
In order to solve the above technical problem, an embodiment of the present invention provides a method for revealing a presentation risk, including:
the background system responds to a risk disclosure file request of the seat end and obtains a pre-configured risk disclosure file package; the risk disclosure file package comprises a voice file, a presentation file and a time recording file, wherein the time recording file records the time corresponding relation between the voice file and the presentation file;
the agent end responds to a risk disclosure playing request, broadcasts the risk disclosure file packet by voice and presentation files, synthesizes the broadcast contents of the voice and presentation files into a video data stream and pushes the video data stream to the client;
and the background system generates a double-recording video stored on the server according to the monitoring audio and video data of the client acquired by the double-recording module.
Further, the configuration mode of the risk profile comprises the following steps:
the background system extracts the duration of each page of presentation according to the recorded voice file and generates a time recording file according to the duration;
and combining the voice file, the presentation file and the time recording file to obtain the risk disclosure file package and storing the risk disclosure file package in a storage module.
Further, the background system responds to the risk disclosure file request of the agent end to obtain a pre-configured risk disclosure file package, which specifically includes:
and the background system receives a risk disclosure file request of the seat end, inquires a storage module according to the service information in the risk disclosure file request and acquires a risk disclosure file packet corresponding to the service information.
Further, the method for revealing the risk of the presentation further comprises the following steps:
the agent end responds to a risk disclosure pause broadcasting request, pauses the broadcasting of voice and presentation files of the risk disclosure file packet, and records a pause position;
and responding to the risk disclosure continuous broadcasting request, and continuously broadcasting the voice and the demonstration manuscript of the risk disclosure file packet according to the pause position.
Further, the merging the voice file, the presentation file, and the time recording file to obtain the risk disclosure file package and storing the risk disclosure file package in a storage module specifically includes:
and combining the voice file, the presentation file and the time recording file to obtain the risk disclosure file package, and binding and storing the risk disclosure file package and corresponding service information to a storage module.
Further, the format of the time recording file is a JSON file format.
In order to solve the same technical problem, the invention also provides a system for demonstrating the risk of the manuscript, which comprises a background system and a seat end, wherein:
the background system is used for responding to the risk disclosure file request of the seat end and acquiring a pre-configured risk disclosure file package; the risk disclosure file package comprises a voice file, a presentation file and a time recording file, wherein the time recording file records the time corresponding relation between the voice file and the presentation file;
the agent end is used for responding to a risk disclosure playing request, broadcasting voice and presentation files of the risk disclosure file packet, and meanwhile synthesizing the broadcast contents of the voice and presentation files into a video data stream and pushing the video data stream to a client;
the background system is also used for generating a double-recording video stored on the server according to the monitoring audio and video data of the client acquired by the double-recording module.
Further, the configuration mode of the risk profile comprises the following steps:
the background system extracts the duration of each page of presentation according to the recorded voice file and generates a time recording file according to the duration;
and combining the voice file, the presentation file and the time recording file to obtain the risk disclosure file package and storing the risk disclosure file package in a storage module.
Further, the background system is specifically configured to receive a risk disclosure file request from the agent side, query a storage module according to service information in the risk disclosure file request, and acquire a risk disclosure file package corresponding to the service information.
Furthermore, the seat end is also used for responding to a risk disclosure pause broadcasting request, pausing the voice and presentation file broadcasting of the risk disclosure file packet and recording a pause position; and responding to the risk disclosure continuous broadcasting request, and continuously broadcasting the voice and the demonstration manuscript of the risk disclosure file packet according to the pause position.
Compared with the prior art, the invention has the following beneficial effects:
the invention provides a method and a system for demonstrating manuscript risk, wherein the method comprises the following steps: the background system responds to a risk disclosure file request of the seat end and obtains a pre-configured risk disclosure file package; the risk disclosure file package comprises a voice file, a presentation file and a time recording file, wherein the time recording file records the time corresponding relation between the voice file and the presentation file; the agent end responds to a risk disclosure playing request, broadcasts the risk disclosure file packet by voice and presentation files, synthesizes the broadcast contents of the voice and presentation files into a video data stream and pushes the video data stream to the client; and the background system generates a double-recording video stored on the server according to the monitoring audio and video data of the client acquired by the double-recording module. The method effectively optimizes the risk revealing mode in the double-recording process, and is beneficial to improving the experience of the user and improving the efficiency and accuracy of the risk revealing of the presentation.
Drawings
Fig. 1 is a schematic flowchart of a method for risk disclosure of a presentation according to an embodiment of the present invention;
FIG. 2 is another flow chart illustrating a method for risk exposure of a presentation according to an embodiment of the present invention;
fig. 3 is a schematic characteristic diagram of a method for risk disclosure of a presentation according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be described clearly and completely with reference to the accompanying drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Referring to fig. 1, an embodiment of the present invention provides a method for demonstrating risk disclosure of a document, including the steps of:
s1, the background system responds to the risk disclosure file request of the seat end to obtain a pre-configured risk disclosure file package; the risk disclosure file package comprises a voice file, a presentation file and a time recording file, wherein the time recording file records the time corresponding relation between the voice file and the presentation file. Further, the format of the time recording file is a JSON file format.
In the embodiment of the present invention, further, the configuration manner of the risk profile includes:
the background system extracts the duration of each page of presentation according to the recorded voice file and generates a time recording file according to the duration;
and combining the voice file, the presentation file and the time recording file to obtain the risk disclosure file package and storing the risk disclosure file package in a storage module.
Further, the merging the voice file, the presentation file, and the time recording file to obtain the risk disclosure file package and storing the risk disclosure file package in a storage module specifically includes:
and combining the voice file, the presentation file and the time recording file to obtain the risk disclosure file package, and binding and storing the risk disclosure file package and corresponding service information to a storage module.
In the embodiment of the present invention, step S1 specifically includes:
and the background system receives a risk disclosure file request of the seat end, inquires a storage module according to the service information in the risk disclosure file request and acquires a risk disclosure file packet corresponding to the service information.
And S2, responding to the risk disclosure playing request by the agent terminal, broadcasting the risk disclosure file packet by voice and the presentation, and meanwhile, synthesizing the broadcast content of the voice and the presentation into a video data stream and pushing the video data stream to the client.
Further, the method for revealing the risk of the presentation further comprises the following steps:
s21, the seat end responds to a risk disclosure pause broadcasting request, pauses the broadcasting of voice and presentation files of the risk disclosure file packet, and records a pause position;
and S22, responding to the risk disclosure continuous broadcasting request, and continuously broadcasting the risk disclosure file packet by voice and the demonstration manuscript according to the pause position.
And S3, the background system generates a double-recording video stored on the server according to the monitoring audio and video data of the client acquired by the double-recording module.
It should be noted that, in order to solve the technical problems proposed in the background art, the present invention aims to improve the mode of reading risk disclosure by a teller in the conventional video witness system, shorten the double recording time, make the flow more smooth, improve the customer service standard, and effectively improve the double recording insurance experience and the double recording quality inspection passing rate. Meanwhile, due to the standard voice broadcasting, the experience and satisfaction of customers are effectively improved, and the auditing efficiency of background business personnel is improved. And supports the recording of the played content, and ensures the legal compliance of the double recording process.
Referring to fig. 2, based on the above scheme, in order to better understand the method for demonstrating document risk disclosure provided by the embodiment of the present invention, the following detailed description is provided:
the risk disclosure implementation process is as follows:
1. during system configuration, PPT required to be played is firstly made into a PPT compressed package by using special software, and the PPT compressed package comprises a voice file, the PPT to be played and a JSON file, wherein the JSON file records pages corresponding to seconds from second to second of voice, for example, the first page of PPT corresponds to seconds from 1 second to 10 second of voice. And uploading the PPT compressed packet to a system background, and binding corresponding service information.
2. And downloading the PPT risk disclosure compressed package file to the local when the agent terminal logs in (the risk disclosure file can be played in a server instead of downloading, and then the risk disclosure file is pushed to the agent terminal).
3. The system can automatically broadcast the voice file by clicking a play button behind one PPT risk revealing voice file through the seat end, and play the PPT corresponding to the current voice in a risk prompt window of the seat end through JSON files in the PPT compressed packet.
4. The system synthesizes the voice and the video playing the PPT into a stable and continuous video data stream, the system synchronously pushes the video data stream to the client, and the video data stream is displayed in the conversation video of the client in a picture-in-picture or multi-picture mode, so that the client can synchronously see the PPT picture when listening to the voice broadcast, and the PPT picture is easier to understand.
5. The agent end can click a pause button for pausing PPT risk disclosure to pause playing, and then click to continue playing again from the paused position.
6. And during recording, the system merges PPT risk disclosure file audio streams into video files, and generates corresponding video videos after business processing is completed. Thus, the voice of the risk disclosure can be heard when the video file is played back.
It should be noted that the embodiment of the present invention is characterized in that:
1. the system can obtain corresponding PPT risk disclosure according to different service scenes. PPT can be configured in the rear pipe system in advance, so that the workload of risk disclosure is reduced, and the efficiency and the accuracy of risk disclosure are improved.
2. When the system plays PPT risk disclosures, the time point of the end of each page is identified, and then the system switches the next PPT automatically, so that the voice of each page corresponds to the PPT of the current page synchronously. And the PPT page and the read voice are recorded into the video together.
Compared with the prior art, the embodiment of the invention has the following beneficial effects:
the invention provides an efficient and intuitive recording function, and when a client records, the broadcasted voice content and the content of the corresponding PPT page can be synchronized, so that the PPT of the current page is read aloud by the current voice and the current page is recorded in the video. According to the scheme, a large amount of manpower and material resources are saved, and the efficiency of business handling of organization personnel and the use experience are improved; meanwhile, due to the standard voice broadcasting, the experience and satisfaction of customers are effectively improved, and the auditing efficiency of background business personnel is improved. And the playback of the played content is supported, so that the double-recording process meets the monitoring requirement, and the quality of the whole service handling is improved.
Referring to fig. 3, the scheme of the present invention is characterized in that:
the invention relates to a method and a system for demonstrating manuscript risk disclosure, wherein the method comprises the following steps: firstly, a background system responds to a risk disclosure file request of an agent end. And then the seat end responds to the risk disclosure playing request, the risk disclosure file is broadcasted by voice and the demonstration manuscript, and the system can accurately correspond the voice file with the time of the demonstration manuscript in the broadcasting process. Meanwhile, the method and the device support the synthesis of video data streams with the broadcasted voice, watermark and presentation files, push the video data streams to the client and generate the double-recording video stored on the server. The invention effectively optimizes the risk revealing mode of the double recording process, supports the superposition of watermarks on the video files, and is beneficial to improving the working efficiency and the compliance rate and the success rate of business handling.
It should be noted that the above method or flow embodiment is described as a series of acts or combinations for simplicity, but those skilled in the art should understand that the present invention is not limited by the described acts or sequences, as some steps may be performed in other sequences or simultaneously according to the present invention. Further, those skilled in the art will appreciate that the embodiments described in the specification are exemplary embodiments and that no single embodiment is necessarily required by the inventive embodiments.
In order to solve the same technical problem, the invention also provides a system for demonstrating the risk of the manuscript, which comprises a background system and a seat end, wherein:
the background system is used for responding to the risk disclosure file request of the seat end and acquiring a pre-configured risk disclosure file package; the risk disclosure file package comprises a voice file, a presentation file and a time recording file, wherein the time recording file records the time corresponding relation between the voice file and the presentation file;
the agent end is used for responding to a risk disclosure playing request, broadcasting voice and presentation files of the risk disclosure file packet, and meanwhile synthesizing the broadcast contents of the voice and presentation files into a video data stream and pushing the video data stream to a client;
the background system is also used for generating a double-recording video stored on the server according to the monitoring audio and video data of the client acquired by the double-recording module.
Further, the configuration mode of the risk profile comprises the following steps:
the background system extracts the duration of each page of presentation according to the recorded voice file and generates a time recording file according to the duration;
and combining the voice file, the presentation file and the time recording file to obtain the risk disclosure file package and storing the risk disclosure file package in a storage module.
Further, the background system is specifically configured to receive a risk disclosure file request from the agent side, query a storage module according to service information in the risk disclosure file request, and acquire a risk disclosure file package corresponding to the service information.
Furthermore, the seat end is also used for responding to a risk disclosure pause broadcasting request, pausing the voice and presentation file broadcasting of the risk disclosure file packet and recording a pause position; and responding to the risk disclosure continuous broadcasting request, and continuously broadcasting the voice and the demonstration manuscript of the risk disclosure file packet according to the pause position.
It can be understood that the above system item embodiments correspond to the method item embodiments of the present invention, and the system for demonstrating risk of a presentation according to the embodiments of the present invention can implement the method for demonstrating risk of a presentation according to any one of the method item embodiments of the present invention.
While the foregoing is directed to the preferred embodiment of the present invention, it will be understood by those skilled in the art that various changes and modifications may be made without departing from the spirit and scope of the invention.
Claims (10)
1. A method of presentation risk disclosure, comprising:
the background system responds to a risk disclosure file request of the seat end and obtains a pre-configured risk disclosure file package; the risk disclosure file package comprises a voice file, a presentation file and a time recording file, wherein the time recording file records the time corresponding relation between the voice file and the presentation file;
the agent end responds to a risk disclosure playing request, broadcasts the risk disclosure file packet by voice and presentation files, synthesizes the broadcast contents of the voice and presentation files into a video data stream and pushes the video data stream to the client;
and the background system generates a double-recording video stored on the server according to the monitoring audio and video data of the client acquired by the double-recording module.
2. The method of claim 1, wherein the risk profile is configured in a manner that includes:
the background system extracts the duration of each page of presentation according to the recorded voice file and generates a time recording file according to the duration;
and combining the voice file, the presentation file and the time recording file to obtain the risk disclosure file package and storing the risk disclosure file package in a storage module.
3. The method for risk disclosure of presentation according to claim 1, wherein the background system responds to a risk disclosure file request from an agent end to obtain a preconfigured risk disclosure file package, specifically:
and the background system receives a risk disclosure file request of the seat end, inquires a storage module according to the service information in the risk disclosure file request and acquires a risk disclosure file packet corresponding to the service information.
4. The method of presentation risk disclosure of claim 1, further comprising:
the agent end responds to a risk disclosure pause broadcasting request, pauses the broadcasting of voice and presentation files of the risk disclosure file packet, and records a pause position;
and responding to the risk disclosure continuous broadcasting request, and continuously broadcasting the voice and the demonstration manuscript of the risk disclosure file packet according to the pause position.
5. The method for risk disclosure of presentation according to claim 2, wherein the merging the audio file, the presentation, and the time recording file to obtain the risk disclosure file package and storing the risk disclosure file package in a storage module specifically includes:
and combining the voice file, the presentation file and the time recording file to obtain the risk disclosure file package, and binding and storing the risk disclosure file package and corresponding service information to a storage module.
6. The method of presentation risk disclosure according to claim 1, wherein the format of the time recording file is a JSON file format.
7. A system for demonstrating risk disclosure of a manuscript is characterized by comprising a background system and an agent end, wherein:
the background system is used for responding to a risk disclosure file request of the seat end by the background system and acquiring a pre-configured risk disclosure file packet; the risk disclosure file package comprises a voice file, a presentation file and a time recording file, wherein the time recording file records the time corresponding relation between the voice file and the presentation file;
the agent end is used for responding to a risk disclosure playing request, broadcasting voice and presentation files of the risk disclosure file packet, and meanwhile synthesizing the broadcast contents of the voice and presentation files into a video data stream and pushing the video data stream to a client;
the background system is also used for generating a double-recording video stored on the server according to the monitoring audio and video data of the client acquired by the double-recording module.
8. The system of presentation risk disclosure of claim 7, wherein said risk disclosure file is configured in a manner comprising:
the background system extracts the duration of each page of presentation according to the recorded voice file and generates a time recording file according to the duration;
and combining the voice file, the presentation file and the time recording file to obtain the risk disclosure file package and storing the risk disclosure file package in a storage module.
9. The system for risk disclosure of presentation as claimed in claim 7, wherein the backend system is specifically configured to receive a risk disclosure file request from the agent, query a storage module according to service information in the risk disclosure file request, and obtain a risk disclosure file package corresponding to the service information.
10. The system for risk disclosure of presentation as claimed in claim 7, wherein the agent end is further configured to respond to a risk disclosure pause broadcast request, pause voice and presentation broadcast of the risk disclosure file packet, and record a pause position; and responding to the risk disclosure continuous broadcasting request, and continuously broadcasting the voice and the demonstration manuscript of the risk disclosure file packet according to the pause position.
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| CN202110183206.2A CN113038173A (en) | 2021-02-08 | 2021-02-08 | Method and system for revealing risk of presentation |
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| CN111417012A (en) * | 2020-03-30 | 2020-07-14 | 广州视通网络科技有限公司 | Intelligent double-recording method and system, client and server |
| CN112203135A (en) * | 2020-10-07 | 2021-01-08 | 广州云智通讯科技有限公司 | Intelligent double-recording method, system and server |
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Application publication date: 20210625 |