CN112995259A - Business information pushing method, device, system, equipment and storage medium - Google Patents

Business information pushing method, device, system, equipment and storage medium Download PDF

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Publication number
CN112995259A
CN112995259A CN201911301233.4A CN201911301233A CN112995259A CN 112995259 A CN112995259 A CN 112995259A CN 201911301233 A CN201911301233 A CN 201911301233A CN 112995259 A CN112995259 A CN 112995259A
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China
Prior art keywords
service
callback
information
client
button
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CN201911301233.4A
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CN112995259B (en
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王佳
赵东
李斌
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Tencent Technology Shenzhen Co Ltd
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Tencent Technology Shenzhen Co Ltd
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/55—Push-based network services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/51—Discovery or management thereof, e.g. service location protocol [SLP] or web services

Abstract

The invention relates to a method, a device, a system, equipment and a storage medium for pushing service information, and belongs to the technical field of information pushing. The method comprises the following steps: receiving first service information sent by a service system; the first service information comprises service content and service links; the service link is generated by the service system according to the syntactic format of the editor mark-up language; pushing first service information to the client so that the client displays a service text and a callback button; the service text corresponds to the service content, and the callback button is generated according to the callback parameter in the service link and corresponds to the service text; when a callback instruction aiming at the callback button sent by the client is received, calling the service system according to the callback instruction to acquire second service information corresponding to the callback button; and pushing the second service information to the client. The second service information is acquired in a targeted manner and pushed to the client, so that the service information can be pushed in a targeted manner based on the operation of the client.

Description

Business information pushing method, device, system, equipment and storage medium
Technical Field
The present invention relates to the field of information push technologies, and in particular, to a method, an apparatus, a system, a computer device, and a storage medium for pushing service information.
Background
At present, many editor markup languages can write common texts in specific formats, and they can implement basic typesetting and displaying capabilities of service information through simple markup syntax, and have become the de facto specifications in the industry and are popular with developers.
In the process of implementing the invention, the inventor finds that at least the following problems exist in the traditional mode: at present, editor markup language such as markdown has support for links, and the behavior is to push edited service information (which may include links written according to a native format) to a client. In such an information push mode, when receiving the pushed link, the client can only click to open the browser and access the link, and the interactivity with the service system is poor.
It is to be noted that the information disclosed in the above background section is only for enhancement of understanding of the background of the present invention and therefore may include information that does not constitute prior art known to a person of ordinary skill in the art.
Disclosure of Invention
Based on this, embodiments of the present invention provide a method, an apparatus, a system, a computer device, and a storage medium for pushing service information, which can push service information in a targeted manner based on an operation of a client.
The content of the embodiment of the invention is as follows:
in a first aspect, an embodiment of the present invention provides a method for pushing service information, including the following steps: receiving first service information sent by a service system; the first service information comprises service content and service links; the service link is generated by the service system according to the syntactic format of the editor markup language, and the callback parameter is encapsulated in the service link; pushing the first service information and the service link to a client so that the client displays a service text and a callback button; the service text corresponds to the service content, and the callback button is generated according to the callback parameter in the service link and corresponds to the service text; when a callback instruction aiming at the callback button sent by the client is received, calling the service system according to the callback instruction to acquire second service information corresponding to the callback button; and pushing the second service information to the client.
In a second aspect, an embodiment of the present invention provides a method for pushing service information, including the following steps: receiving first service information pushed by a conversation robot; the first service information comprises service content and service links; the service link is generated by a service system according to the grammar format of the editor markup language and is sent to the session robot, and the callback parameter is encapsulated in the service link; displaying a service text and a callback button; the service text corresponds to the service content, and the callback button is generated according to the callback parameter in the service link and corresponds to the service text; when a callback instruction for the callback button is received, sending the callback instruction to the conversation robot; the callback instruction is used for triggering the session robot to call the service system so as to acquire second service information corresponding to the callback button; and receiving the second service information pushed by the conversation robot.
In a third aspect, an embodiment of the present invention provides a device for pushing service information, where the device includes: the first information receiving module is used for receiving first service information sent by a service system; the first service information comprises service content and service links; the service link is generated by the service system according to the syntactic format of the editor markup language, and the callback parameter is encapsulated in the service link; the first information pushing module is used for pushing the first service information and the service link to a client so as to enable the client to display a service text and a callback button; the service text corresponds to the service content, and the callback button is generated according to the callback parameter in the service link and corresponds to the service text; the first information callback module is used for calling the service system according to the callback instruction so as to acquire second service information corresponding to the callback button when the callback instruction aiming at the callback button sent by the client is received; and the second information pushing module is used for pushing the second service information to the client.
In a fourth aspect, an embodiment of the present invention provides a device for pushing service information, where the device includes: the second information receiving module is used for receiving the first service information pushed by the conversation robot; the first service information comprises service content and service links; the service link is generated by a service system according to the grammar format of the editor markup language and is sent to the session robot, and the callback parameter is encapsulated in the service link; the information display module is used for displaying the service text and the callback button; the service text corresponds to the service content, and the callback button is generated according to the callback parameter in the service link and corresponds to the service text; the second information callback module is used for sending a callback instruction to the conversation robot when the callback instruction aiming at the callback button is received; the callback instruction is used for triggering the session robot to call the service system so as to acquire second service information corresponding to the callback button; and the third information receiving module is used for receiving the second service information pushed by the conversation robot.
In a fifth aspect, an embodiment of the present invention provides a system for pushing service information, where the system includes: a service system, a session robot and a client connected with a network; the service system is used for generating a service link according to a syntactic format of an editor markup language and sending first service information containing service content and the service link to the conversation robot; a callback parameter is encapsulated in the service link; the conversation robot is used for receiving the first service information sent by the service system and pushing the first service information to a client; the client is used for displaying a service text and a callback button; the service text corresponds to the service content, and the callback button is generated according to the callback parameter in the service link and corresponds to the service text; when a callback instruction for the callback button is received, sending the callback instruction to the conversation robot; the session robot is further used for calling the service system according to the callback instruction to acquire second service information corresponding to the callback button and pushing the second service information to the client when the callback instruction is received; the client is further configured to receive the second service information.
In a sixth aspect, an embodiment of the present invention provides a computer device, including a memory and a processor, where the memory stores a computer program, and the processor implements the following steps when executing the computer program: receiving first service information sent by a service system; the first service information comprises service content and service links; the service link is generated by the service system according to the syntactic format of the editor markup language, and the callback parameter is encapsulated in the service link; pushing the first service information and the service link to a client so that the client displays a service text and a callback button; the service text corresponds to the service content, and the callback button is generated according to the callback parameter in the service link and corresponds to the service text; when a callback instruction aiming at the callback button sent by the client is received, calling the service system according to the callback instruction to acquire second service information corresponding to the callback button; and pushing the second service information to the client.
In a seventh aspect, an embodiment of the present invention provides a computer device, including a memory and a processor, where the memory stores a computer program, and the processor implements the following steps when executing the computer program: receiving first service information pushed by a conversation robot; the first service information comprises service content and service links; the service link is generated by a service system according to the grammar format of the editor markup language and is sent to the session robot, and the callback parameter is encapsulated in the service link; displaying a service text and a callback button; the service text corresponds to the service content, and the callback button is generated according to the callback parameter in the service link and corresponds to the service text; when a callback instruction for the callback button is received, sending the callback instruction to the conversation robot; the callback instruction is used for triggering the session robot to call the service system so as to acquire second service information corresponding to the callback button; and receiving the second service information pushed by the conversation robot.
In an eighth aspect, an embodiment of the present invention provides a computer-readable storage medium, on which a computer program is stored, where the computer program, when executed by a processor, implements the following steps: receiving first service information sent by a service system; the first service information comprises service content and service links; the service link is generated by the service system according to the syntactic format of the editor markup language, and the callback parameter is encapsulated in the service link; pushing the first service information and the service link to a client so that the client displays a service text and a callback button; the service text corresponds to the service content, and the callback button is generated according to the callback parameter in the service link and corresponds to the service text; when a callback instruction aiming at the callback button sent by the client is received, calling the service system according to the callback instruction to acquire second service information corresponding to the callback button; and pushing the second service information to the client.
In a ninth aspect, an embodiment of the present invention provides a computer-readable storage medium, on which a computer program is stored, where the computer program, when executed by a processor, implements the following steps: receiving first service information pushed by a conversation robot; the first service information comprises service content and service links; the service link is generated by a service system according to the grammar format of the editor markup language and is sent to the session robot, and the callback parameter is encapsulated in the service link; displaying a service text and a callback button; the service text corresponds to the service content, and the callback button is generated according to the callback parameter in the service link and corresponds to the service text; when a callback instruction for the callback button is received, sending the callback instruction to the conversation robot; the callback instruction is used for triggering the session robot to call the service system so as to acquire second service information corresponding to the callback button; and receiving the second service information pushed by the conversation robot.
One of the above technical solutions has the following advantages or beneficial effects: the conversation robot pushes the first service information to the client so that the client displays a service text in the first service information, and generates a callback button corresponding to the service text according to a callback parameter in a service link; and when a callback instruction aiming at the callback button sent by the client is received, the session robot calls the service system according to the callback instruction to acquire second service information and pushes the second service information to the client. The session robot acquires the second service information in a targeted manner when the client sends the callback instruction through the callback button, pushes the second service information to the client, can push the service information in a targeted manner based on the operation of the client, and effectively enhances the interactivity between the client and the session robot.
Drawings
Fig. 1 is an application environment diagram of a pushing method of service information in an embodiment;
fig. 2 is a schematic flow chart of a method for pushing service information in an embodiment;
FIG. 3 is a schematic diagram of an interface displayed by a service text and callback button in one embodiment;
FIG. 4 is a schematic diagram of an interface displayed by a service text and callback button in another embodiment;
FIG. 5 is a diagram illustrating a display interface of a service text in one embodiment;
fig. 6 is a schematic flow chart of a method for pushing service information in another embodiment;
fig. 7 is a block diagram of a pushing apparatus for service information according to an embodiment;
fig. 8 is a block diagram of a pushing apparatus for service information in another embodiment;
fig. 9 is a flowchart illustrating a method for pushing service information according to yet another embodiment;
FIG. 10 shows an internal structure of a computer device according to an embodiment.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
Reference herein to "an embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment can be included in at least one embodiment of the application. The appearances of the phrase in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments. It is explicitly and implicitly understood by one skilled in the art that the embodiments described herein can be combined with other embodiments.
The pushing method of the service information provided by the application can be applied to the application environment shown in fig. 1. The application environment includes a session robot 101, a service system 102, and a client 103, which are connected in communication via a network. The business system 102 sends first business information to the conversation robot 101; the conversation robot 101 pushes the received first service information to the client 103; the client 103 displays a service text corresponding to the service content in the first service information, and generates a callback button corresponding to the service text according to the callback parameter in the service link; when receiving a callback instruction for the callback button, the client 103 sends the callback instruction to the session robot 101; the session robot 101 calls the service system 102 according to the callback instruction to acquire the second service information, and pushes the second service information to the client 103. The session robot 101 and the service system 102 may both be servers, and specifically, the servers may be implemented by independent servers or a server cluster formed by a plurality of servers; the client 103 may be, but is not limited to, various personal computers, laptops, smartphones, tablets, and portable wearable devices. In some embodiments, the conversation robot may also be a computer program loaded on a certain computer device, rather than a specific computer device, that is, the pushing method of the service information is realized by executing the computer program.
Embodiments of the present invention provide a method, an apparatus, a system, a computer device, and a storage medium for pushing service information, which are described in detail below.
In one embodiment, as shown in fig. 2, a method for pushing service information is provided, which is exemplified by applying the method to the session robot 101 in fig. 1, where the session robot is a person in appearance of a session, but actually is not a real human, and is a program behind the session robot to control its behavior, and the session robot can be programmed and controlled to actively push various types of messages to a client, and to receive messages sent by the client, analyze and link with other service systems.
Specifically, the method for pushing the service information includes the following steps:
s201, receiving first service information sent by a service system; the first service information comprises service content and service links; and the service link is generated by the service system according to the syntactic format of the editor markup language, and the callback parameter is encapsulated in the service link.
In this step, the service system generates a service link according to the syntax format of the editor markup language, and sends the service link to the conversation robot.
The service system may be a system capable of executing various service logics, which may be conference initiation, session management, logical operation, information query, and the like. The service link refers to an address of a webpage, a file, a picture, an email, even an application program and the like corresponding to the service logic, and after receiving the service link, the client can acquire the corresponding webpage, the file, the picture, the email, the application program and the like and display the corresponding webpage, the file, the picture, the email, the application program and the like on an interface or output the corresponding webpage, the file, the picture, the email, the application program and the like to a. The service content refers to information corresponding to the service logic, and may be content such as a specific file, a picture, an email, an application program, and the like. The service information (including the first service information and the second service information in the following embodiments) refers to information generated by the service system according to the service content and the service link, and may also include other information besides the service content and the service link, for example: session robot identification information, client identification information, and the like.
The editor markup language refers to a markup language having a text conversion function, and can be edited into corresponding text information according to information input by a user. In the embodiment of the present invention, the editor markup language may be HTML, Markdown, etc. The Markdown is a markup language which can be written by a common text editor, realizes the basic typesetting and displaying capacity of a text through simple markup grammar, has become a de facto standard in the industry and is popular with developers, but the Markdown standard only supports a link, and the behavior is to click to open a browser and access a website corresponding to the link, so that a user can only click the link to access a certain preset website and cannot realize the interaction with a session robot. In order to solve the above problem, in the embodiment of the present invention, a callback parameter is encapsulated in a service link, and interaction between a client and a session robot is implemented through the callback parameter.
Further, the grammar format of the editor mark-up language may be a grammar format corresponding to text forms of title, link, reference, boldface, underline, wavy line, list, code, table, footer, abbreviation, formula editor, superscript, comment, revision, etc., which may correspond to different text forms by a certain mark, for example: # AAA indicates a title of AAA, (http:// example. com) indicates a textual link of http:// example. com.
S202, pushing the first service information to a client to enable the client to display a service text and a callback button; the service text corresponds to the service content, and the callback button is generated according to the callback parameter in the service link and corresponds to the service text.
In some embodiments, the service system may send the service content and the service link to the session robot via the same data stream, or via different data streams. Taking the same data stream as an example, the specific implementation process may be: the service system edits a mark text containing title information and link information according to the format of a title and a link in the mark language of the editor, and sends the mark text to the conversation robot as a whole; for the condition of sending in different data streams, the service system edits a mark text containing title information according to the format of a title in the mark language of the editor, edits a mark text containing link information according to the link format, and respectively sends the two mark texts to the conversation robot.
In addition, the session robot needs to carry some selection items in the message pushed to the client (the client used by the user), and the user can click to select and call back the selection item selected by the user of the session robot, instead of opening a webpage, so that the interaction between the client (i.e. the user) and the session robot can be effectively realized. In order to implement interaction with a user, the service link in the embodiment of the present invention includes a callback parameter (i.e., the aforementioned option), and the client can generate a callback button after receiving the callback parameter, so that the user can implement interaction with the session robot through the callback button.
Further, the service text may also be generated according to a syntactic format of an editor markup language. In this case, the service content needs to be firstly formatted according to the syntax format of the markup language of the editor, so that the service content can be displayed on the interface of the client. This format conversion process may be performed by the session robot (if the session robot performs this process, the session robot sends the format-converted service text and callback button information to the client), or may be performed by the client. On the other hand, the service text can be directly displayed on the interface of the client in the forms of pop-up windows, short message reminders and the like, and can also be displayed in the form of a conversation frame in the conversation window.
The conversion of the implementation format of the session robot is as an example, and the specific implementation process may be as follows: the service content received by the conversation robot is as follows:
# you receive a new meeting invitation
Subject matter: project schedule
A place: 1706 conference room
Time: 7 month, 26 days, 14: 30-17: 30
The conversation robot converts the service content (convert "you receive a new meeting invitation" after # into a title, and convert content > after # into a reference mode), and the information displayed by the converted service text in the client can be as shown in fig. 3, where the client displays the service text in the form of a conversation box after the format conversion sent by the telephone robot in fig. 3.
On the other hand, the callback parameters can be converted, the callback buttons are generated according to the converted callback parameters, the corresponding callback buttons are displayed on the interface of the client side, and at the moment, the user can click the callback buttons to trigger the callback instructions. In some embodiments, the service link may also be directly displayed, and the user may trigger the callback instruction by clicking on the service link.
Further, the service text and callback buttons may be displayed through the same or different dialog boxes. When the dialog boxes are displayed through different dialog boxes, it is required to ensure that the user knows the corresponding relationship between the callback button and the service text, that is, the user can know the service text corresponding to the callback button, and specifically, the dialog boxes can appear as continuous dialog boxes. Specifically, the service text and the callback button are displayed in the same dialog box in the interface as shown in fig. 3, and at this time, if the user accepts the meeting invitation, the user clicks the "accept" button to generate a callback instruction of "accept the meeting invitation".
In some embodiments, the callback parameter may be one, two or more, as shown in fig. 4, the callback buttons of "pending", "reject" and "accept" are displayed, and the user may select the callback button according to his own condition.
In some embodiments, the user may not directly click the callback button, and the callback button may be sent by the user in a session form, for example, if the user outputs "accept" through the session window, it may indicate that the user has triggered the callback button "accept", and the client may generate the callback instruction; the possible selections of the user can also be determined by the client by learning the user's behavior (which can be implemented by machine learning), and the selections are automatically made, for example: when the client determines that the user has a high probability of accepting the selection, an 'accept' button is automatically triggered to generate a callback instruction, if the user has a high probability of not accepting the selection, the button is not triggered, and if the user is not determined to accept the selection, the user can be informed to click and select the selection. For convenience of description, the embodiment of the present invention is described by taking a user triggered callback instruction as an example, but it should be noted that this does not limit the scope of the embodiment of the present invention.
S203, when a callback instruction aiming at the callback button sent by the client is received, calling the service system according to the callback instruction to acquire second service information corresponding to the callback button.
In this step, when the client receives the callback instruction, the client sends the callback instruction to the session robot, and the session robot calls the service system according to the callback instruction to acquire the second service information.
The callback instruction may also include information of a callback parameter.
S204, pushing the second service information to the client.
In this step, the session robot pushes the second service information to the client. At this time, the client may display the service text corresponding to the service content in the second service information, and the user may see the displayed service text and determine whether to perform further operations, for example: and clicking the service link in the second service information, and the like.
According to the method for pushing the service information, the session robot pushes the first service information to the client, the client can make a selection and operate the callback button according to the displayed service text, the second service information is acquired pertinently when the client sends the callback instruction through the callback button, the second service information is pushed to the client, the service information can be pushed pertinently based on the operation of the client, and the interactivity between the client and the session robot is effectively improved.
In one embodiment, the link format can be customized according to the specification of the syntax format of the editor markup language, so that the link format can carry callback parameters to realize interaction with the user. The link format generally includes a protocol portion, a path portion, and a parameter portion. Further, one possible link format definition may be as follows:
wxwork_click://callbackactionkey＝key1
the protocol part is wxwork _ click and represents that a callback link in the message is clicked;
a path part fills a callback and shows that the click event is transmitted through a communication channel between the service system and the session robot; the callback shows that the path transmits a click-back event so as to enable the service system to carry out calling operation and acquire corresponding second service information;
the parameter part uses the actionkey key to represent the callback parameter carried by the callback passing to the service system, and the specific information is implemented by replacing the key1, for example, if the actionkey is accepted, if the user clicks the corresponding callback button, the session robot may pass the callback parameter of "accept" to the service system by way of the callback instruction.
When a plurality of callback parameters are available, the callback parameters can be separated by "&" between actionkeys, and can also be realized through different link addresses, and the services corresponding to the two realization modes are respectively as follows:
1、wxwork_click://callbackactionkey＝accept&actionkey＝undetermined&actionkey＝refuse
2、wxwork_click://callbackactionkey＝accept
wxwork_click://callbackactionkey＝undetermined
wxwork_click://callbackactionkey＝refuse
the customized link format can be pre-stored in the service system, and the service system can write the service link according to the pre-stored customized link when needing to send information to the session robot.
According to the embodiment, the service link is generated through the custom link format, so that the correct triggering of the callback event can be ensured, the interaction with the user is ensured, and the intelligence of service information pushing is improved.
In an embodiment, the step of calling the service system according to the callback instruction to obtain the second service information corresponding to the callback button includes: sending the callback instruction to the service system through a predetermined callback event reporting channel; the callback instruction is used for triggering the service system to acquire second service information corresponding to the callback button; and receiving the second service information sent by the service system.
The callback event reporting channel refers to a communication channel established between the service system and the session robot, and the session robot sends a callback instruction to the service system through the callback event reporting channel after receiving the callback instruction. Furthermore, the callback event reporting channel can be a channel specially used for reporting the callback event; or a universal channel, that is, communication between the conversation robot and the service system can be performed through the channel, for example: the first service information and the second service information can be transmitted through the channel. Of course, when the callback instruction is transmitted through the callback event reporting channel, the message related to the callback event may be carried, for example, the user message triggering the callback instruction, the triggering time, the callback parameter corresponding to the callback instruction selected by the user, and the like.
Similarly, the service content and the service link corresponding to the second service information may also be obtained by processing according to the syntax format of the editor markup language, and may be displayed on the interface of the client after format conversion is performed by the session robot or the client. For example, the format conversion performed by the session robot may be implemented in the following manner:
# accepted meeting, viewable in your calendar
The conversation robot converts the business content (converts "accepted meeting, available for viewing in your calendar" after # into title), and the information displayed in the client by the converted business text can be shown as the second dialog box in fig. 5.
When the service system receives the callback instruction, the second service information is acquired in a targeted manner and returned to the session robot. Interaction between the service system and the session robot is realized through the callback event reporting channel, the acquisition of targeted callback information according to the operation of a user is ensured, the service information is pushed, and the intelligence of pushing the service information is effectively improved.
In one embodiment, the service system and the session robot may perform various operations after acquiring the event callback (i.e., the second service information), such as: add a proxy, display a text, or push another clickable callback message (i.e., the second service information may also include a service link), etc. Taking the meeting invitation as an example, if the user chooses to accept the invitation, the session robot or the service system may add the reminding information and the like in the calendar of the corresponding user.
In an embodiment, as shown in fig. 6, a method for pushing service information is provided, which is described by taking the method as an example applied to the client 103 in fig. 1, and includes the following steps:
s601, receiving first service information pushed by a conversation robot; the first service information comprises service content and service links; and the service link is generated by a service system according to the syntactic format of the editor markup language and is sent to the session robot, and the callback parameter is encapsulated in the service link.
S602, displaying a service text and a callback button; the service text corresponds to the service content, and the callback button is generated according to the callback parameter in the service link and corresponds to the service text.
S603, when a callback instruction aiming at the callback button is received, sending the callback instruction to the session robot; the callback instruction is used for triggering the session robot to call the service system so as to acquire second service information corresponding to the callback button.
S604, receiving the second service information pushed by the conversation robot.
According to the method for pushing the service information, the session robot pushes the first service information to the client, the client can make a selection and operate the callback button according to the service text corresponding to the first service information, the second service information is obtained in a targeted manner when the client sends the callback instruction through the callback button, the second service information is pushed to the client, the service information can be pushed in a targeted manner based on the operation of the client, and the interactivity between the client and the session robot is improved.
In some embodiments, the conversation robot may push the first business information to a plurality of clients that purposely display business text and callback buttons. Furthermore, the first service information may include information to be oriented to the user, so that when the session robot receives the first service information sent by the service system, a group may be established according to the information of the users, and the first service information is pushed to the clients used by the users through the group. Of course, if there is already a group before, it can be pushed directly through this group. In some embodiments, if there is no user or users in the pre-established group, the users may also be invited to join the group, and the push of information is performed through the group. The conversation robot which carries out message pushing through the swarm can be called as swarm robot, in the conversation swarm, the swarm robot is equivalent to a user, and can send out a message, and can analyze the information sent out by the users in the swarm and carry out service processing or reply in a targeted mode.
In one embodiment, the step of sending the callback instruction to the conversation robot when the callback instruction for the callback button is received includes: when a callback instruction for the callback button is received, judging whether the current scene is a session scene; if the session scene is detected, judging whether the protocol identifier of the service link is matched with a preset callback protocol identifier or not; if the service link is matched with the callback link, judging that the service link conforms to the format of a user-defined callback link, acquiring the environmental parameters of the callback instruction, and sending the callback instruction containing the environmental parameters to the session robot; the callback instruction is used for triggering the session robot to call the service system according to the environment parameter so as to acquire second service information corresponding to the callback button; the environmental parameter includes at least one of: callback message number, clicker identity, click event description information, current language information, and operating network environment.
Because the click call-back of the swarm robot message is an interactive operation, the click call-back is effective only in a conversation scene, the interface (namely the conversation interface) corresponding to the conversation scene has the reply capability, and the interfaces such as collection, chat records and the like are only used for displaying and cannot respond to the interactive operation, the messages in the scenes such as the chat records, the collection and the like need to be eliminated. Therefore, in the embodiment of the invention, the callback instruction is sent to the service system when the current scene is the session scene, so that the user can be ensured to click the message on the interface corresponding to the session scene instead of clicking the message on interfaces such as collection, chat records and the like.
If the protocol is a self-defined protocol, the information content to be called back is extracted from the URL of the service link, environment parameters (a call-back message number, a clicker identity, click event description information, current language information, an operation network environment and the like) for clicking are prepared, and the conversation robot needs to perform correct operation according to the environment parameters.
The callback message number may refer to a number generated for the callback instruction each time the session robot receives the callback instruction.
The clicker identity refers to identity information of a user triggering a callback button, and may include an account number of the user, a personal basic message, and the like, in some scenarios, the session robot needs to push first service information to a plurality of clients, and the clients may trigger a callback instruction, so the session robot needs to know which client corresponds to the user triggering the callback instruction, and therefore, the environment parameter should include the clicker identity, so that the service system may obtain second service information in a targeted manner, the session robot may also push the second service information in a targeted manner to the client, and an example of an implementation process of obtaining the second service information in a targeted manner is as follows: the session robot pushes the first service information to three clients ABC, then, a user a using the client A clicks ' accept ', a user B using the client B clicks ' wait ', a user C using the client C clicks ' reject ', and then for a callback instruction of the user a, the obtained second service information can be ' accepted meeting ' and can be viewed in your calendar '; for the callback instruction of the user b, the obtained second service information may be the time for pushing the service information next time, and when the time is up, the first service information may be pushed to the client again until the user selects "accept" or "reject"; for the callback instruction of the user c, the service text corresponding to the acquired second service information may be "rejected meeting".
The click event description refers to the relevant information of the event that the user clicks the callback button, and may be the time of the user clicking, the sequence of the multiple user clicks, and the like.
The current language information refers to the interface language currently used by the clicker, such as: simplified Chinese, traditional Chinese, or English, etc., the conversation robot needs this information to reply to the user's operation in the corresponding language.
The operating network environment may refer to a network state, a network address, and the like of the user, and the service system may obtain the second service information in a targeted manner, where the second service information may be in the form of a video if the network state of the user is good, and the second service information may be a video with lower definition, a picture (which may be a picture extracted from a video at a certain frame rate), or even a text (which is text information extracted from a video) if the network state of the user is poor.
Specifically, the implementation process of determining whether the protocol identifier of the service link matches a preset callback protocol identifier may be: and judging whether the service link contains callback protocol identification information, if so, judging that the service link conforms to a preset link format, and if not, judging that the service link does not conform to the preset link format. Furthermore, if the service link contains a callback protocol identifier of 'wxwork _ click', the service link is judged to conform to the custom callback link format.
According to the embodiment, when the conversation scene is in and the protocol identifier in the service link is matched with the preset callback protocol identifier, the conversation robot sends the callback instruction, so that the generation of an invalid callback instruction can be effectively prevented, and the mistaken pushing of service information is effectively reduced. Meanwhile, the environment parameter can be generated according to the environment of the user clicking the callback button, the second service information is acquired in a targeted manner, the interactivity with the user can be effectively improved, and the intelligence of service information pushing is improved.
In one embodiment, the method for pushing the service information further includes the following steps: and if the current scene is not a session scene or the protocol identifier of the service link is not matched with the preset callback protocol identifier, opening a browser and accessing the webpage corresponding to the service link through the browser.
In some embodiments, the service link may correspond to content other than a webpage, such as a picture, a text, a video, etc., and therefore, the corresponding picture, text, video, etc. may also be accessed through a browser or other suitable tools. If the service link is not matched with the preset callback protocol identifier, the service link is not the service link which needs to be called back, the service link can be regarded as a common link generated according to the syntactic format of the markup language of the editor, and the content corresponding to the link can be opened through the browser according to conventional processing.
In this embodiment, if one of the current scene or the service link does not meet the requirement, it is indicated that the callback is not suitable currently, and the content corresponding to the link is opened through the browser.
In some embodiments, if the current scene is not a conversation scene, the client may also perform scene detection periodically, and if it is determined that the conversation scene is reached, the client may send a callback instruction to the conversation robot.
In the above embodiment, the session scene is determined first, and then the link determination is performed. In other embodiments, the link determination may be performed first, and then the session scenario determination may be performed. In addition, since the judgment of the link does not need to depend on the callback instruction, the client can also judge the link as soon as the service link is received, if the protocol identifier of the link is matched with the preset callback protocol identifier, the subsequent service text display and the callback button generation are performed, and if the protocol identifier of the link is not matched with the preset callback protocol identifier, the callback button is not generated, but only the service text display is performed.
It should be noted that, for the sake of simplicity, the foregoing method embodiments are described as a series of acts or combinations, but those skilled in the art should understand that the present invention is not limited by the described order of acts, as some steps may be performed in other orders or simultaneously according to the present invention.
Based on the same idea as the service information pushing method in the above embodiment, the present invention further provides a service information pushing device, which can be used to execute the service information pushing method. For convenience of explanation, in the schematic structural diagram of the embodiment of the service information pushing apparatus, only parts related to the embodiment of the present invention are shown, and those skilled in the art will understand that the illustrated structure does not constitute a limitation to the apparatus, and may include more or less components than those illustrated, or combine some components, or arrange different components.
In one embodiment, as shown in fig. 7, a service information pushing apparatus 700 is provided, which includes a first information receiving module 701, a first information pushing module 702, a first information callback module 703 and a second information pushing module 704, and is described in detail as follows:
a first information receiving module 701, configured to receive first service information sent by a service system; the first service information comprises service content and service links; and the service link is generated by the service system according to the syntactic format of the editor markup language, and the callback parameter is encapsulated in the service link.
A first information pushing module 702, configured to push the first service information and the service link to a client, so that the client displays a service text and a callback button; the service text corresponds to the service content, and the callback button is generated according to the callback parameter in the service link and corresponds to the service text.
The first information callback module 703 is configured to, when receiving a callback instruction for the callback button sent by the client, call the service system according to the callback instruction to acquire second service information corresponding to the callback button.
A second information pushing module 704, configured to push the second service information to the client.
The service information pushing device provided in the above embodiment specifically acquires the second service information when the client sends the callback instruction through the callback button, and pushes the second service information to the client, so that the service information can be pushed specifically based on the operation of the client.
In one embodiment, the first information callback module 703 includes: the first callback instruction sending submodule is used for sending the callback instruction to the service system through a predetermined callback event reporting channel; the callback instruction is used for triggering the service system to acquire second service information corresponding to the callback button; and the service information receiving submodule is used for receiving the second service information sent by the service system.
In one embodiment, as shown in fig. 8, a service information pushing apparatus 800 is provided, which includes a second information receiving module 801, an information displaying module 802, a second information callback module 803, and a third information receiving module 804, and is described in detail as follows:
a second information receiving module 801, configured to receive first service information pushed by a session robot; the first service information comprises service content and service links; and the service link is generated by a service system according to the syntactic format of the editor markup language and is sent to the session robot, and the callback parameter is encapsulated in the service link.
An information display module 802 for displaying service texts and callback buttons; the service text corresponds to the service content, and the callback button is generated according to the callback parameter in the service link and corresponds to the service text.
A second information callback module 803, configured to send a callback instruction to the session robot when the callback instruction for the callback button is received; the callback instruction is used for triggering the session robot to call the service system so as to acquire second service information corresponding to the callback button.
A third information receiving module 804, configured to receive the second service information pushed by the session robot.
The service information pushing device provided in the above embodiment specifically acquires the second service information when the client sends the callback instruction through the callback button, and pushes the second service information to the client, so that the service information can be pushed specifically based on the operation of the client.
In one embodiment, the second information callback module 803 includes: the scene judging submodule is used for judging whether the current scene is a session scene or not when a callback instruction aiming at the callback button is received; the link judgment submodule is used for judging whether the protocol identifier of the service link is matched with a preset callback protocol identifier or not if the session scene is the session scene; the second callback instruction sending submodule is used for acquiring the environmental parameters of the callback instruction if the environmental parameters are matched with the environmental parameters, and sending the callback instruction containing the environmental parameters to the session robot; the callback instruction is used for triggering the session robot to call the service system according to the environment parameter so as to acquire second service information corresponding to the callback button; the environmental parameter includes at least one of: callback message number, clicker identity, click event description information, current language information, and operating network environment.
In one embodiment, the second information callback module 803 further includes: and the webpage access sub-module is used for opening a browser and accessing a webpage corresponding to the service link through the browser if the current scene is not a session scene or the protocol identifier of the service link is not matched with the preset callback protocol identifier.
In one embodiment, a push system for service information is provided, and a schematic diagram of the push system may be as shown in fig. 1, including: a service system, a session robot and a client connected with a network; the service system is used for generating a service link according to a syntactic format of an editor markup language and sending first service information containing service content and the service link to the conversation robot; a callback parameter is encapsulated in the service link; the conversation robot is used for receiving the first service information sent by the service system and pushing the first service information to a client; the client is used for displaying a service text and a callback button; the service text corresponds to the service content, and the callback button is generated according to the callback parameter in the service link and corresponds to the service text; when a callback instruction for the callback button is received, sending the callback instruction to the conversation robot; the session robot is further used for calling the service system according to the callback instruction to acquire second service information corresponding to the callback button and pushing the second service information to the client when the callback instruction is received; the client is further configured to receive the second service information.
The service information pushing system provided in the above embodiment specifically acquires the second service information when the client sends the callback instruction through the callback button, and pushes the second service information to the client, so that the service information can be pushed specifically based on the operation of the client.
In one embodiment, a method for pushing service information is provided, as shown in fig. 9, including the following steps:
s901, the service system generates a service link according to the grammar format of the editor markup language, and sends first service information containing service content and the service link to the conversation robot.
S902, the session robot receives the first service information sent by the service system and pushes the first service information to a client.
S903, the client displays a service text and a callback button; the service text corresponds to the service content, and the callback button is generated according to the callback parameter in the service link and corresponds to the service text.
S904, when the client receives the callback instruction aiming at the callback button, judging whether the current scene is a session scene; if the session scene is detected, judging whether the protocol identifier of the service link is matched with a preset callback protocol identifier or not; and if the environmental parameters are matched with the environmental parameters, acquiring the environmental parameters of the callback instruction, and sending the callback instruction containing the environmental parameters to the conversation robot.
And S905, when receiving the callback instruction, the session robot sends the callback instruction containing the environmental parameter to the service system through a predetermined callback event reporting channel.
And S906, after receiving the callback instruction, the service system acquires second service information according to the environment parameters and sends the second service information to the session robot.
S907, the conversation robot pushes the second service information to the client.
And S908, the client receives and displays the service text and/or the callback button corresponding to the second service information.
In the method for pushing service information provided in the above embodiment, when the client sends the callback instruction through the callback button, the second service information is obtained in a targeted manner, and the second service information is pushed to the client, so that the service information can be pushed in a targeted manner based on the operation of the client.
In order to better understand the above method, an application example of the pushing method of the service information of the present invention is described in detail below.
1. The conference secretary initiates a conference in the company's conference system and invites colleagues to participate.
2. The conference system initiates a group chat in an enterprise WeChat, including all participating co-workers and "meeting reminder" group bots. Then the conference system generates the following Markdown contents according to the information of the conference and the Markdown format:
wxwork_click://callbackactionkey＝accept
wxwork_click://callbackactionkey＝undetermined
wxwork_click://callbackactionkey＝refuse
3. and the swarm robot performs format conversion on the Markdown content according to the Markdown format rule and sends the converted information to the client used by each colleague.
4. The clients of the respective colleagues display the contents as shown in fig. 4 on the interface.
5. Each colleague clicks an accept button, a pending button or a reject button on the client according to the condition of the colleague.
6. Each client respectively determines whether the corresponding colleague sends a click operation, and if the corresponding colleague clicks in a session scene and a link in markdown content contains wxwork _ click, the environment parameters (including the information of the key selected by the colleague) of the corresponding colleague when the key is clicked are obtained.
7. And the client sends a callback instruction to the swarm robots according to the environment parameters.
8. And the swarm robots call the conference system in a targeted manner according to the received callback instruction.
9. The conference system records the operation of the user according to the callback instruction, and then the swarm robots push a message to inform the user of the operation.
10. The swarm robot pushes corresponding service information to the client of each co-worker according to the information pushed by the conference system, for example, pushes an accepted conference to the co-worker clicking to accept, can look up in your calendar, pushes the time for pushing the service information next time to the co-worker clicking to be determined, and pushes a rejected conference to the co-worker clicking to reject.
The pushing method for the service information provided by the embodiment implements the technical scheme that the swarm robot supports pushing the clickable callback message content based on the enterprise WeChat, achieves the purpose that the user click option can be recalled to the swarm robot on the premise of being completely compatible with Markdown specifications, greatly expands the capability range of the enterprise WeChat swarm robot, and enables developers to obtain a wider imagination space.
It should be noted that, the service information pushing apparatus of the present invention corresponds to the service information pushing method of the present invention one to one, and the technical features and the beneficial effects described in the embodiments of the service information pushing method are all applicable to the embodiments of the service information pushing apparatus, and specific contents may refer to the description in the embodiments of the method of the present invention, which is not described herein again, and thus, this statement is made.
In addition, in the above-mentioned embodiment of the service information pushing device, the logical division of each program module is only an example, and in practical applications, the above-mentioned function distribution may be performed by different program modules according to needs, for example, due to configuration requirements of corresponding hardware or convenience of implementation of software, that is, the internal structure of the service information pushing device is divided into different program modules to perform all or part of the above-mentioned functions.
The pushing method of the service information provided by the application can be applied to the computer equipment shown in fig. 10. The computer device may be a server or a terminal device, and its internal structure diagram may be as shown in fig. 10. The computer device comprises a processor, a memory, a network interface, a display screen, an input device and the like which are connected through a system bus. Wherein the processor is configured to provide computing and control capabilities; the memory includes a nonvolatile storage medium storing an operating system, a computer program (which implements a pushing method of business information when executed by the processor), and a database, an internal memory providing an environment for the operating system and the computer program in the nonvolatile storage medium to run; the database is used for storing data related to the execution process of the pushing method of the service information, for example, the database can store data such as first service information, service links, callback instructions, second service information and the like; the network interface is used for communicating with an external terminal through network connection, such as: receiving first service information sent by a service system, pushing the service information to a client, and the like; the display screen can be a liquid crystal display screen or an electronic ink display screen, and the input device can be a touch layer covered on the display screen, a key, a track ball or a touch pad arranged on a shell of the computer equipment, an external keyboard, a touch pad or a mouse and the like. Further, the terminal device may be, but is not limited to, various personal computers, notebook computers, smart phones, tablet computers, and portable wearable devices, and the server may be implemented by an independent server or a server cluster formed by a plurality of servers.
Those skilled in the art will appreciate that the architecture shown in fig. 10 is merely a block diagram of some of the structures associated with the disclosed aspects and is not intended to limit the computing devices to which the disclosed aspects apply, as particular computing devices may include more or less components than those shown, or may combine certain components, or have a different arrangement of components.
In one embodiment, the pushing device for the service information provided by the present application may be implemented in a form of a computer program, and the computer program may be run on a computer device as shown in fig. 10. The memory of the computer device may store various program modules constituting the service information pushing apparatus, such as the first information receiving module 701, the first information pushing module 702, the first information callback module 703 and the second information pushing module 704 shown in fig. 7, and the second information receiving module 801, the information display module 802, the second information callback module 803 and the third information receiving module 804 shown in fig. 8. The computer program formed by the program modules makes the processor execute the steps in the pushing method of the service information of the embodiments of the present application described in the present specification.
For example, the computer device shown in fig. 10 may execute S201 through the first information receiving module 701 in the pushing apparatus of the service information shown in fig. 7, may execute S202 through the first information pushing module 702, may execute S203 through the first information callback module 703, and may execute S204 through the second information pushing module 704; the computer device shown in fig. 10 may perform S201 through the second information receiving module 801 in the pushing apparatus of the service information as shown in fig. 8, may perform S202 through the information displaying module 802, may perform S203 through the second information callback module 803, and may perform S204 through the third information receiving module 804.
In one embodiment, a computer device is provided, which includes a memory and a processor, the memory stores a computer program, and the computer program, when executed by the processor, causes the processor to execute the steps of the above pushing method for service information. Here, the steps of the pushing method of the service information may be steps in the pushing method of the service information of the above embodiments.
In one embodiment, a computer-readable storage medium is provided, which stores a computer program, and when the computer program is executed by a processor, the processor is caused to execute the steps of the above pushing method for service information. Here, the steps of the pushing method of the service information may be steps in the pushing method of the service information of the above embodiments.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by a computer program, which can be stored in a non-volatile computer-readable storage medium, and can include the processes of the embodiments of the methods described above when the program is executed. Any reference to memory, storage, database, or other medium used in the embodiments provided herein may include non-volatile and/or volatile memory, among others. Non-volatile memory can include read-only memory (ROM), Programmable ROM (PROM), Electrically Programmable ROM (EPROM), Electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), Dynamic RAM (DRAM), Synchronous DRAM (SDRAM), Double Data Rate SDRAM (DDRSDRAM), Enhanced SDRAM (ESDRAM), Synchronous Link DRAM (SLDRAM), Rambus Direct RAM (RDRAM), direct bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM).
The technical features of the above embodiments can be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the above embodiments are not described, but should be considered as the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above-mentioned embodiments only express several embodiments of the present application, and the description thereof is more specific and detailed, but not construed as limiting the scope of the present application. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, which falls within the scope of protection of the present application. Therefore, the protection scope of the present patent shall be subject to the appended claims.

Claims (10)

1. A method for pushing service information is characterized by comprising the following steps:
receiving first service information sent by a service system; the first service information comprises service content and service links; the service link is generated by the service system according to the syntactic format of the editor markup language, and the callback parameter is encapsulated in the service link;
pushing the first service information to a client so that the client displays a service text and a callback button; the service text corresponds to the service content, and the callback button is generated according to the callback parameter in the service link and corresponds to the service text;
when a callback instruction aiming at the callback button sent by the client is received, calling the service system according to the callback instruction to acquire second service information corresponding to the callback button;
and pushing the second service information to the client.
2. The method according to claim 1, wherein the step of calling the service system according to the callback instruction to obtain the second service information corresponding to the callback button comprises:
sending the callback instruction to the service system through a predetermined callback event reporting channel; the callback instruction is used for triggering the service system to acquire second service information corresponding to the callback button;
and receiving the second service information sent by the service system.
3. A method for pushing service information is characterized by comprising the following steps:
receiving first service information pushed by a conversation robot; the first service information comprises service content and service links; the service link is generated by a service system according to the grammar format of the editor markup language and is sent to the session robot, and the callback parameter is encapsulated in the service link;
displaying a service text and a callback button; the service text corresponds to the service content, and the callback button is generated according to the callback parameter in the service link and corresponds to the service text;
when a callback instruction for the callback button is received, sending the callback instruction to the conversation robot; the callback instruction is used for triggering the session robot to call the service system so as to acquire second service information corresponding to the callback button;
and receiving the second service information pushed by the conversation robot.
4. The method of claim 3, wherein the step of sending the callback instruction to the conversation robot when the callback instruction for the callback button is received comprises:
when a callback instruction for the callback button is received, judging whether the current scene is a session scene;
if the session scene is detected, judging whether the protocol identifier of the service link is matched with a preset callback protocol identifier or not;
if the matching is carried out, acquiring the environmental parameters of the callback instruction, and sending the callback instruction containing the environmental parameters to the session robot; the callback instruction is used for triggering the session robot to call the service system according to the environment parameter so as to acquire second service information corresponding to the callback button; the environmental parameter includes at least one of: callback message number, clicker identity, click event description information, current language information, and operating network environment.
5. The method of claim 4, further comprising:
and if the current scene is not a session scene or the protocol identifier of the service link is not matched with the preset callback protocol identifier, opening a browser and accessing the webpage corresponding to the service link through the browser.
6. A device for pushing service information, comprising:
the first information receiving module is used for receiving first service information sent by a service system; the first service information comprises service content and service links; the service link is generated by the service system according to the syntactic format of the editor markup language, and the callback parameter is encapsulated in the service link;
the first information pushing module is used for pushing the first service information to a client so as to enable the client to display a service text and a callback button; the service text corresponds to the service content, and the callback button is generated according to the callback parameter in the service link and corresponds to the service text;
the first information callback module is used for calling the service system according to the callback instruction so as to acquire second service information corresponding to the callback button when the callback instruction aiming at the callback button sent by the client is received;
and the second information pushing module is used for pushing the second service information to the client.
7. A device for pushing service information, comprising:
the second information receiving module is used for receiving the first service information pushed by the conversation robot; the first service information comprises service content and service links; the service link is generated by a service system according to the grammar format of the editor markup language and is sent to the session robot, and the callback parameter is encapsulated in the service link;
the information display module is used for displaying the service text and the callback button; the service text corresponds to the service content, and the callback button is generated according to the callback parameter in the service link and corresponds to the service text;
the second information callback module is used for sending a callback instruction to the conversation robot when the callback instruction aiming at the callback button is received; the callback instruction is used for triggering the session robot to call the service system so as to acquire second service information corresponding to the callback button;
and the third information receiving module is used for receiving the second service information pushed by the conversation robot.
8. A system for pushing service information, comprising: a service system, a session robot and a client connected with a network;
the service system is used for generating a service link according to a syntactic format of an editor markup language and sending first service information containing service content and the service link to the conversation robot; a callback parameter is encapsulated in the service link;
the conversation robot is used for receiving the first service information sent by the service system and pushing the first service information to a client;
the client is used for displaying a service text and a callback button; the service text corresponds to the service content, and the callback button is generated according to the callback parameter in the service link and corresponds to the service text; when a callback instruction for the callback button is received, sending the callback instruction to the conversation robot;
the session robot is further used for calling the service system according to the callback instruction to acquire second service information corresponding to the callback button and pushing the second service information to the client when the callback instruction is received;
the client is further configured to receive the second service information.
9. A computer device comprising a memory and a processor, the memory storing a computer program, characterized in that the processor, when executing the computer program, implements the steps of the method of any of claims 1 to 5.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method of any one of claims 1 to 5.
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