CN112967156A

CN112967156A - Scenic spot tourism management system for supervising forced consumption behaviors of tourists

Info

Publication number: CN112967156A
Application number: CN202110343276.XA
Authority: CN
Inventors: 高悦; 李习平
Original assignee: Individual
Current assignee: Individual
Priority date: 2021-03-30
Filing date: 2021-03-30
Publication date: 2021-06-15

Abstract

The application is suitable for intelligent tourism technical field, provides a scenic spot tourism management system for supervising visitor compulsory consumption behavior, includes: the system comprises a tour guide terminal, a tour guide shop device, a tour guide server and at least one tourist client, wherein the tour guide terminal is used for binding tourist client identification information of each tourist client and tour guide end identification information of the tour guide terminal; the scenic spot store equipment is used for sending the tour guide end identification information and the store end identification information of the scenic spot store equipment to the scenic spot server; the scenic spot server is used for pushing questionnaire messages to the tourist clients corresponding to the tourist client identification information; each tourist client is also used for receiving feedback information aiming at the questionnaire message and sending the feedback information to the scenic spot server; the scenic spot server is used for determining whether the tourist mandatory consumption behavior exists. Therefore, the method is beneficial to restraining the forced consumption behavior, ensures the tourism experience of the tourists and improves the public praise of scenic spots.

Description

Scenic spot tourism management system for supervising forced consumption behaviors of tourists

Technical Field

The application belongs to the technical field of intelligent tourism, and particularly relates to a scenic spot tourism management system for supervising forced consumption behaviors of tourists.

Background

With the continuous improvement of the living standard of domestic residents, tourism has become an indispensable entertainment and leisure link in the lives of numerous Chinese people.

However, as tourism commercialization is getting worse, a plurality of tourist groups and scenic spot stores generally exist in scenic spots, but the quality of the tourist groups and scenic spot stores is very different, so that forced consumption behaviors or induced consumption behaviors exist in some scenic spot stores, the tourism experience of tourists is seriously influenced, and bad influence is brought to the public praise of the scenic spots.

Disclosure of Invention

In view of this, the embodiment of the present application provides a scenic spot tourism management system for supervising forced consumption behaviors of tourists, so as to solve the problem that the forced consumption behaviors of the tourists in the scenic spot cannot be effectively supervised in the prior art.

A first aspect of an embodiment of the present application provides a scenic spot tourism management system for supervising forced consumption behaviors of tourists, including a tour guide terminal, a scenic spot store device, a scenic spot server, and at least one tourist client, where the tour guide terminal is configured to obtain tourist client identification information of each tourist client, bind the tourist client identification information of each tourist client and the tourist guide end identification information of the tour guide terminal to generate corresponding tourist party identification information, and send the tourist party identification information to the scenic spot server; the scenic spot store equipment is used for acquiring tour guide end identification information of the tour guide terminal and sending the tour guide end identification information and the store end identification information of the scenic spot store equipment to the scenic spot server; the scenic spot server is used for determining each piece of tourist side identification information corresponding to the obtained tourist guide side identification information based on the bound tourist group identification information, and pushing a questionnaire message to the tourist side corresponding to each piece of tourist side identification information, wherein the questionnaire message comprises consumption forced survey options; each tourist client is also used for receiving feedback information aiming at the questionnaire message and sending the feedback information to the scenic spot server; the scenic spot server is used for determining whether the tourist group indicated by the tour guide end identification has tourist mandatory consumption behaviors in the store indicated by the store end identification information or not based on the feedback information.

Compared with the prior art, the embodiment of the application has the advantages that:

when the tour group of the tour guide band team is in use, the terminal information of each tourist can be bound on the tour guide terminal to form tour group identification information, and after the tour group arrives at a scenic spot store, the scenic spot store equipment can obtain the tour group identification information and forward the tour group identification information and the identification information of the store end to a scenic spot server, so that the server can push questionnaire messages aiming at the corresponding tourist terminals in the tour group to identify whether the tourist meets forced consumption behaviors of the tourist at the scenic spot store. Therefore, the tour guide end, the tourist client and the scenic spot store equipment are arranged in the system, so that the scenic spot management department can know the forced consumption behaviors of the tourists in the corresponding scenic spot store in real time, the scenic spot management department can rapidly take effective measures to stop the forced consumption behaviors, the tourism experience of the tourists is guaranteed, and the public praise of the scenic spots is improved.

Drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the embodiments or the prior art descriptions will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings without creative efforts.

FIG. 1 is a block diagram illustrating an example of a scenic spot travel management system for supervising forced consumption behavior of tourists according to an embodiment of the present application;

fig. 2 is a flowchart illustrating an example of a method for configuring a corresponding device type of a mobile terminal performed by a scenic spot server according to an embodiment of the present application;

fig. 3 is a flowchart illustrating an example of a forced consumption warning method performed by a scenic spot server after receiving feedback information according to an embodiment of the present application;

FIG. 4 is a signal timing diagram illustrating one example of a workflow of a scenic tour management system according to an embodiment of the present application;

fig. 5 is a schematic diagram of a terminal device provided in an embodiment of the present application.

Detailed Description

In the following description, for purposes of explanation and not limitation, specific details are set forth, such as particular system structures, techniques, etc. in order to provide a thorough understanding of the embodiments of the present application. It will be apparent, however, to one skilled in the art that the present application may be practiced in other embodiments that depart from these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present application with unnecessary detail.

In order to explain the technical solution described in the present application, the following description will be given by way of specific examples.

It will be understood that the terms "comprises" and/or "comprising," when used in this specification and the appended claims, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof.

It is also to be understood that the terminology used in the description of the present application herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the application. As used in the specification of the present application and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise.

It should be further understood that the term "and/or" as used in this specification and the appended claims refers to and includes any and all possible combinations of one or more of the associated listed items.

As used in this specification and the appended claims, the term "if" may be interpreted contextually as "when", "upon" or "in response to a determination" or "in response to a detection". Similarly, the phrase "if it is determined" or "if a [ described condition or event ] is detected" may be interpreted contextually to mean "upon determining" or "in response to determining" or "upon detecting [ described condition or event ]" or "in response to detecting [ described condition or event ]".

In particular implementations, the mobile terminals described in embodiments of the present application include, but are not limited to, other portable devices such as mobile phones, laptop computers, or tablet computers having touch sensitive surfaces (e.g., touch screen displays and/or touch pads). It should also be understood that in some embodiments, the devices described above are not portable communication devices, but rather are desktop computers having touch-sensitive surfaces (e.g., touch screen displays and/or touch pads).

In the discussion that follows, a mobile terminal that includes a display and a touch-sensitive surface is described. However, it should be understood that the mobile terminal may include one or more other physical user interface devices such as a physical keyboard, mouse, and/or joystick.

The mobile terminal supports various applications, such as one or more of the following: a drawing application, a presentation application, a word processing application, a website creation application, a disc burning application, a spreadsheet application, a gaming application, a telephone application, a video conferencing application, an email application, an instant messaging application, an exercise support application, a photo management application, a digital camera application, a web browsing application, a digital music player application, and/or a digital video player application.

Various applications that may be executed on the mobile terminal may use at least one common physical user interface device, such as a touch-sensitive surface. One or more functions of the touch-sensitive surface and corresponding information displayed on the terminal can be adjusted and/or changed between applications and/or within respective applications. In this way, a common physical architecture (e.g., touch-sensitive surface) of the terminal can support various applications with user interfaces that are intuitive and transparent to the user.

In addition, in the description of the present application, the terms "first," "second," "third," and the like are used solely to distinguish one from another and are not to be construed as indicating or implying relative importance.

FIG. 1 is a block diagram illustrating an example of a scenic spot travel management system for supervising forced consumption behavior of tourists according to an embodiment of the present application.

As shown in fig. 1, the scenic spot travel management system 100 for supervising forced consumption behavior of tourists includes a tour guide terminal 110, a scenic spot store apparatus 120, a scenic spot server 130, and at least one tourist client 140. Specifically, the tour guide terminal 110 may be a terminal device equipped for tour guide workers in a tourist group, the scenic spot store device 120 may be a device installed in a scenic spot store, the tourist client 140 may be a terminal device equipped for tourists in the tourist group, and the scenic spot server 130 may be a server for managing and operating scenic spot applications.

In some examples of embodiments of the present application, the tour guide terminal 110, the scenic spot store device 120, and the guest client 140 are all general-purpose mobile terminal devices, and these mobile terminal devices can be configured as respective types of devices (e.g., tour guide terminal, scenic spot store device, and guest client) by implementing communication interaction with the scenic spot server by installing a scenic spot tour application, and being capable of being authenticated by the server by respective user identity information (e.g., tour guide identity information, store owner identity information, and other user identity information).

Fig. 2 is a flowchart illustrating an example of a method for configuring a corresponding device type of a mobile terminal performed by a scenic spot server according to an embodiment of the present application.

As shown in fig. 2, the server receives an identity configuration request from the mobile terminal in step 210.

In step 220, the server authenticates the identity configuration request and generates a corresponding identity authorization code.

In step 230, the server sends an identity authorization code to the mobile terminal, such that the mobile terminal is configured as a tour guide terminal, a scenic spot store device, or a guest client based on the identity authorization code.

Through the embodiment of the application, entities with different identities in scenic spot tourism activities can register or log in a scenic spot application program through a general-purpose mobile terminal (for example, a smart phone), so that the server can authenticate and configure the device type of the corresponding mobile terminal, for example, when the server identifies that user information includes scenic spot store information, a scenic spot store identity authorization code can be sent to the terminal mobile terminal, so that the mobile terminal can be configured as scenic spot store equipment.

In some examples of the embodiment of the application, the tour guide terminal may further receive a user operation, display the tour guide two-dimensional code when the received user operation conforms to a first preset user operation, collect the guest-side identification information of each guest client based on the tour guide two-dimensional code, and bind the tour guide-side identification information and each guest-side identification information.

Combine the application scene, when the visitor can be fashionable with the guide at the tourist party, the guide can take out own guide terminal to through setting for the operation and get into and bind the page and show the guide two-dimensional code, each visitor also can take out the cell-phone of oneself and scan the guide two-dimensional code this moment, make the identification information of different visitor clients can bind with guide end identification information, thereby form holistic tourist party identification information.

In some examples of embodiments of the present application, the scenic spot store apparatus may receive a user operation, display the scenic spot store two-dimensional code when the received user operation conforms to a second preset user operation, acquire tour guide end identification information of the tour guide terminal based on the scenic spot store two-dimensional code, and transmit the tour guide end identification information and the store end identification information of the scenic spot store apparatus to the scenic spot server.

In combination with an application scenario, when a tourist party enters a scenic spot store, a tour guide can perform tourist party card punching operation on the scenic spot store, namely, the tourist party enters a merchant tourist party card punching page through a preset operation flow, and the tour guide can scan a two-dimensional code on the scenic spot store by using a tour guide terminal, so that tour guide end identification information of the tour guide terminal can be collected by scenic spot store equipment, and the tour guide end identification information and store end identification information are sent to a scenic spot server.

In the embodiment of the application, the two-dimensional code scanning technology is utilized, tour guide information and tourist information can be conveniently and quickly associated, in addition, tour guide end information and shop information are associated in a two-dimensional code card punching mode when a tour guide enters a shop, and the tour guide end information and the shop information are uploaded to a server in time through shop equipment, so that the server can quickly acquire the tour guide information entering a specific shop, the tourist information entering the shop can be acquired by inquiring the information of each tourist party, and questionnaire information is directionally pushed to each tourist in the tourist party in time to acquire a corresponding tour evaluation result.

Fig. 3 is a flowchart illustrating an example of a forced consumption warning method performed by a scenic spot server after receiving feedback information according to an embodiment of the present application.

As shown in fig. 3, in step 310, when positive feedback information for the consumption compulsory survey option is detected, the ratio of the number of the guest identification information corresponding to the positive feedback information to the number of the guest identification information in the tourist group identification information is counted.

If the detection result in step 310 indicates that the tag number fraction exceeds the preset fraction threshold, then go to step 320. If the detection result in step 310 indicates that the tag number occupancy does not exceed the preset occupancy threshold, the operation ends.

In step 320, a forced consumption alert message is generated.

By the embodiment of the application, the server can detect the feedback result aiming at the consumption compulsory investigation option, detect whether the tourist group encounters the compulsory consumption behavior or not through data analysis, and automatically generate the corresponding compulsory consumption warning message. Therefore, the server can automatically identify the forced consumption behavior, generate a forced consumption alarm message, record the forced consumption conditions of shops and tourist groups and assist scenic spot personnel in managing the forced consumption conditions. In addition, the compulsory consumption alarm message can be pushed to the tour guide end or the shop end to play a corresponding warning role.

It should be understood that the compulsory consumption behavior in the usual state generally requires mutual collusion between the store and the tourist group, so that the warning message can be pushed to the store end or the tour guide end at the same time. However, in some cases, one of the tourist guide and the store may be unconscious or accidental, and at this time both should not be alerted, which may reduce the complaints of the goodwill operator in the scenic spot.

In some examples of embodiments of the present application, the scenic spot server may invoke first historical feedback information for the store-side identification information when the identification number ratio exceeds a preset threshold, and perform data analysis based on the first historical feedback information and the positive feedback information to determine whether to send a corresponding forced consumption alert message to the scenic spot store device.

Therefore, when the scenic spot server finds that the current tourist party has the compulsory consumption feedback on the current scenic spot store, data analysis (for example, scofflaw identification) can be carried out by combining historical feedback data of the current scenic spot store, for example, the frequency of past compulsory consumption complaints of the store is also high, at the moment, the current scenic spot store can be determined to have the compulsory consumption behavior, and a compulsory consumption warning message can be sent to the scenic spot store device to warn the merchant to stop the current compulsory consumption behavior.

As a further disclosure and optimization of the embodiment of the application, the scenic spot server is further configured to, when the ratio of the number of identifiers exceeds the preset threshold, invoke second historical feedback information for the identifier information of the tour guide terminal, and perform data analysis based on the second historical feedback information and the positive feedback information to determine whether to send a corresponding forced consumption warning message to the tour guide terminal.

Therefore, when the scenic spot server finds that the current tourist party has forced consumption feedback on the current scenic spot store, data analysis (for example, scofflaw recognition) can be carried out by combining historical feedback data of the tour guide terminal of the tourist party, for example, the times of forced consumption complaints of the tour guide are more, at this moment, the current tour guide can be determined to have forced consumption behaviors, and a forced consumption warning message can be sent to the tour guide terminal to warn the tour guide to stop the current forced consumption behaviors.

In the embodiment of the application, when the scenic spot server identifies the forced consumption behaviors fed back by more tourists, the historical data is called to analyze whether the scenic spot store or the tour guide has the behavior of a criminal who carries out forced consumption, and the warning message is pushed aiming at the corresponding scenic spot store or tour guide, so that the business side who carries out forced consumption can be deterred, and the timely prevention of the forced consumption behaviors is facilitated.

FIG. 4 illustrates a signal timing diagram of one example of a workflow of the scenic tour management system according to an embodiment of the present application.

As shown in fig. 4, in step 410, the guest client 140 sends guest id information to the tour guide terminal 110. For example, when the tourists are clustered, the tourists need to scan the two-dimensional code in the code guide terminal by starting the tourists client so as to realize data communication transmission between the tourists and the two.

In step 420, the tour guide terminal 110 binds the tour guide identification information and the tourist side identification information to generate tourist group identification information.

In step 430, the guide terminal 110 transmits the tourist party identification information to the scenic spot server 130.

In step 440, the tour guide terminal 110 transmits the tour guide terminal identification information to the scenic spot store apparatus 120. For example, when a tour guide enters a store, the tour guide end identification information can be transmitted through a code scanning operation.

In step 450, the scenic spot store apparatus 120 transmits the guide-side identification information and the store-side identification information to the scenic spot server 130.

In step 460, the scenic spot server 130 can query the tourist attraction identification information according to the tour guide identification information to identify the tourist attractions of the store.

In step 470, the scenic server 130 can send a questionnaire message to the guest client 140.

In step 480, the guest can view the questionnaire message through the guest client 140 and can send feedback information to the scenic spot server 130 regarding the forced consumption option in the questionnaire message, such as confirming the forced consumption or denying the forced consumption.

In step 490, the scenic server 130 may identify mandatory consumption behaviors of the tourist group and/or the store based on the respective feedback.

By the aid of the method and the system, the scenic spot service platform can directionally push questionnaire messages for tourists, and can automatically identify whether the specific tourist group is in compulsory consumption behaviors in a specific store or not by combining feedback information of the questionnaire messages of the tourists.

Further, as described above, the scenic spot service cloud platform may generate forced consumption alert messages to record forced consumption behaviors of stores and tourist groups when the forced consumption behaviors of tourists are identified. In addition, past behavior of the stores and past behavior of the tour guides can be identified by combining historical feedback information of tourists of the stores and the tour guides, forced consumption warning messages are pushed in a directional mode, and forced consumption behaviors of illegal operators can be stopped in time.

In some application scenarios, the questionnaire messages pushed to the tourists by the scenic spot cloud platform further include first ranking information for a plurality of scenic spot stores and second ranking information for a plurality of tourist groups, and at the moment, the tourists can also know ranking and comprehensive evaluation conditions of current tourist group tour guides and stores in time through the questionnaire messages.

In some examples of embodiments of the present application, the scenic spot server updates first ranking information in the questionnaire message based on the acquired store-side identification information when determining to transmit the forced consumption alert message to the scenic spot store apparatus, and updates second ranking information in the questionnaire message based on the acquired guide-side identification information when determining to transmit the forced consumption alert message to the guide terminal. For example, when it is determined that the forced consumption alert message is sent to the scenic spot store device, the first ranking information of the scenic spot store in the questionnaire message may be lowered, for example, to the last position, or a mark for forced consumption may be added to the ranking information. Therefore, the tourist can be prompted to pay attention to the prevention of forced consumption when shopping in the store or along with tour guide, and can also be reminded to remind various scenic spot stores and tour guide personnel to voluntarily follow scenic spot tourism specifications.

In some application scenarios, when tourists travel in a scenic spot, they may encounter various emergencies, such as walking away with a tourist group, or encountering danger, etc., and it is required that the tourists can contact with a scenic spot management party for a rescue time in the first time.

In some examples of the embodiment of the present application, an emergency call-for-help control is further included in the questionnaire message, where each guest client may further generate a guest call-for-help message when detecting an interactive operation for the emergency call-for-help control, and send the guest call-for-help message to the scenic spot server, where the guest call-for-help message includes guest client identification information corresponding to the interactive operation. For example, when a tourist in a scenic spot is in danger, the tourist can click on an emergency call control in a questionnaire message and input corresponding call information (e.g., risk description information, etc.), so that the tourist can upload the distress message to a scenic spot cloud platform, and the distressed tourist can actively contact with a scenic spot manager through interactive operation of the questionnaire message.

In the embodiment of the application, the emergency call control is integrated in the questionnaire message, so that the emergency call function of the tourists of the scenic spot tourism management system is expanded, and the scenic spot server knows the identification information of the tourists, so that the tourists do not need to input personal description information, and only need to describe corresponding risks, thereby effectively reducing the call time and improving the call efficiency.

Illustratively, in the process of implementing rescue, a scenic spot manager can preferentially contact a tour guide terminal corresponding to tour guide terminal identification information bound with tour guide terminal identification information calling for help, timely know corresponding dangerous case clues, check the authenticity of the dangerous case, avoid the waste of management resources caused by false alarm, effectively improve the success rate of rescue, and ensure the safety of tourists in scenic spots.

Through the embodiment of the application, after the tourist group enters the store, the scenic spot cloud platform can timely acquire tourist group information and store information, and actively collect evaluation information of tourists by pushing questionnaire information to each tourist in the tourist group, so that the occurrence probability of forced consumption behaviors of the tourist group in the scenic spot store can be effectively reduced.

It should be understood that, the sequence numbers of the steps in the foregoing embodiments do not imply an execution sequence, and the execution sequence of each process should be determined by its function and inherent logic, and should not constitute any limitation to the implementation process of the embodiments of the present application. In addition, because the contents of information interaction, execution process, and the like between the above-mentioned devices/units are based on the same concept as that of the method embodiment of the present application, specific functions and technical effects thereof can be found in the method embodiment section, and are not described herein again.

Fig. 5 is a schematic diagram of a terminal device provided in an embodiment of the present application. As shown in fig. 5, the terminal device 5 of this embodiment includes: a processor 50, a memory 51 and a computer program 52 stored in said memory 51 and executable on said processor 50. The steps performed by the various modules or devices described above are implemented when the computer program 52 is executed by the processor 50.

Illustratively, the computer program 52 may be partitioned into one or more modules/units, which are stored in the memory 51 and executed by the processor 50 to accomplish the present application. The one or more modules/units may be a series of computer program instruction segments capable of performing specific functions, which are used to describe the execution process of the computer program 52 in the terminal device 5.

The terminal device 5 may be a desktop computer, a notebook, a palm computer, a cloud server, or other computing devices. The terminal device may include, but is not limited to, a processor 50, a memory 51. It will be appreciated by those skilled in the art that fig. 5 is merely an example of a terminal device 5 and does not constitute a limitation of the terminal device 9 and may include more or less components than those shown, or some components may be combined, or different components, for example the terminal device may also include input output devices, network access devices, buses, etc.

The Processor 50 may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Field Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic, discrete hardware components, etc. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.

The memory 51 may be an internal storage unit of the terminal device 5, such as a hard disk or a memory of the terminal device 5. The memory 51 may also be an external storage device of the terminal device 5, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), and the like, which are provided on the terminal device 5. Further, the memory 51 may also include both an internal storage unit and an external storage device of the terminal device 5. The memory 51 is used for storing the computer program and other programs and data required by the terminal device. The memory 51 may also be used to temporarily store data that has been output or is to be output.

It will be apparent to those skilled in the art that, for convenience and brevity of description, only the above-mentioned division of the functional units and modules is illustrated, and in practical applications, the above-mentioned function distribution may be performed by different functional units and modules according to needs, that is, the internal structure of the apparatus is divided into different functional units or modules to perform all or part of the above-mentioned functions. Each functional unit and module in the embodiments may be integrated in one processing unit, or each unit may exist alone physically, or two or more units are integrated in one unit, and the integrated unit may be implemented in a form of hardware, or in a form of software functional unit. In addition, specific names of the functional units and modules are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present application. The specific working processes of the units and modules in the system may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.

In the above embodiments, the descriptions of the respective embodiments have respective emphasis, and reference may be made to the related descriptions of other embodiments for parts that are not described or illustrated in a certain embodiment.

Those of ordinary skill in the art will appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present application.

In the embodiments provided in the present application, it should be understood that the disclosed apparatus/terminal device and method may be implemented in other ways. For example, the above-described embodiments of the apparatus/terminal device are merely illustrative, and for example, the division of the modules or units is only one logical division, and there may be other divisions when actually implemented, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.

The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.

The integrated modules/units, if implemented in the form of software functional units and sold or used as separate products, may be stored in a computer readable storage medium. Based on such understanding, all or part of the flow in the method of the embodiments described above can be realized by a computer program, which can be stored in a computer-readable storage medium and can realize the steps of the embodiments of the methods described above when the computer program is executed by a processor. Wherein the computer program comprises computer program code, which may be in the form of source code, object code, an executable file or some intermediate form, etc. The computer-readable medium may include: any entity or device capable of carrying the computer program code, recording medium, usb disk, removable hard disk, magnetic disk, optical disk, computer Memory, Read-Only Memory (ROM), Random Access Memory (RAM), electrical carrier wave signals, telecommunications signals, software distribution medium, and the like. It should be noted that the computer readable medium may contain content that is subject to appropriate increase or decrease as required by legislation and patent practice in jurisdictions, for example, in some jurisdictions, computer readable media does not include electrical carrier signals and telecommunications signals as is required by legislation and patent practice.

The above-mentioned embodiments are only used for illustrating the technical solutions of the present application, and not for limiting the same; although the present application has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not substantially depart from the spirit and scope of the embodiments of the present application and are intended to be included within the scope of the present application.

Claims

1. A scenic spot tourism management system for supervising forced consumption behaviors of tourists is characterized by comprising a tour guide terminal, scenic spot store equipment, a scenic spot server and at least one tourist client,

the tour guide terminal is used for acquiring the tourist end identification information of each tourist client, binding the tourist end identification information of each tourist client and the tour guide end identification information of the tour guide terminal to generate corresponding tourist party identification information, and sending the tourist party identification information to the scenic spot server;

the scenic spot store equipment is used for acquiring tour guide end identification information of the tour guide terminal and sending the tour guide end identification information and the store end identification information of the scenic spot store equipment to the scenic spot server;

the scenic spot server is used for determining each piece of tourist side identification information corresponding to the obtained tourist guide side identification information based on the bound tourist group identification information, and pushing a questionnaire message to the tourist side corresponding to each piece of tourist side identification information, wherein the questionnaire message comprises consumption forced survey options;

each tourist client is also used for receiving feedback information aiming at the questionnaire message and sending the feedback information to the scenic spot server;

the scenic spot server is used for determining whether the tourist group indicated by the tour guide end identification has tourist mandatory consumption behaviors in the store indicated by the store end identification information or not based on the feedback information.

2. The system of claim 1, wherein the tour guide terminal is further configured to receive a user operation, display a tour guide two-dimensional code when the received user operation conforms to a first preset user operation, collect the guest identification information of each guest client based on the tour guide two-dimensional code, and bind the tour guide identification information and each guest identification information.

3. The system of claim 1, wherein the scenic spot store device is configured to receive a user operation, and to display a scenic spot store two-dimensional code when the received user operation conforms to a second preset user operation, collect tour guide terminal identification information of the tour guide terminal based on the scenic spot store two-dimensional code, and transmit the tour guide terminal identification information and the store terminal identification information of the scenic spot store device to the scenic spot server.

4. The system of claim 1, wherein the scenic server is further configured to:

when positive feedback information aiming at the consumption compulsory survey option is detected, counting the mark number ratio of the number of the tourist side mark information corresponding to the positive feedback information relative to the number of the tourist side mark information in the tourist group mark information;

and generating a forced consumption warning message when the identifier number ratio exceeds a preset ratio threshold.

5. The system of claim 4, wherein the scenic spot server is configured to invoke first historical feedback information for the store-side identification information when the percentage of the number of identifications exceeds a preset threshold, and perform data analysis based on the first historical feedback information and the positive feedback information to determine whether to send a corresponding forced consumption alert message to the scenic spot store device.

6. The system of claim 4, wherein the scenic spot server is further configured to invoke second historical feedback information for the tour guide terminal identification information when the percentage of the identification numbers exceeds a preset threshold, and perform data analysis based on the second historical feedback information and the positive feedback information to determine whether to send a corresponding forced consumption alert message to the tour guide terminal.

7. The system of claim 6, wherein the questionnaire message further comprises first ranking information for a plurality of attraction stores and second ranking information for a plurality of tourist parties,

wherein, the scenic spot server is further configured to:

updating the first ranking information in a questionnaire message based on the acquired store-side identification information when it is determined that a forced consumption alert message is transmitted to the scenic spot store equipment; and

and updating the second ranking information in the questionnaire message based on the acquired tour guide terminal identification information when the forced consumption warning message is determined to be sent to the tour guide terminal.

8. The system of claim 1, wherein the questionnaire message further comprises an emergency call-for-help control, wherein each guest client is further configured to generate a guest call-for-help message upon detecting an interaction with the emergency call-for-help control and send the guest call-for-help message to the scenic spot server, wherein the guest call-for-help message contains guest identification information corresponding to the interaction.

9. The system of any of claims 1-8, wherein the scenic server is further configured to:

receiving an identity configuration request from a mobile terminal;

authenticating the identity configuration request and generating a corresponding identity authorization code;

sending the identity authorization code to the mobile terminal such that the mobile terminal is configured as a tour guide terminal, a scenic spot store device, or a guest client based on the identity authorization code.