CN112950077A - Parking lot customer service providing method and related equipment - Google Patents
Parking lot customer service providing method and related equipment Download PDFInfo
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Abstract
The embodiment of the application discloses a method for providing parking lot customer service, which comprises the following steps: receiving an abnormal condition processing request, and determining at least two cloud seat customer service centers which have an association relation with the target parking lot; acquiring the priority levels of the at least two cloud seat customer service centers; determining a cloud agent service center with the highest priority level in the at least two cloud agent service centers as a target cloud agent service center; and establishing communication connection between the target cloud seat customer service center and the target parking lot. By means of the method, the target parking lot and the plurality of cloud agent customer service centers are in the association relationship, when one cloud agent customer service center cannot provide service for the target parking lot, the target parking lot can select other cloud agent customer service centers with higher priority levels to obtain customer service based on the association relationship, so that customer service resources of the cloud agent customer service centers are effectively utilized, and the feasibility of the customer service process is improved.
Description
Technical Field
The embodiment of the application relates to the field of communication, in particular to a method for providing parking lot customer service and related equipment
Background
The cloud hosting parking lot is a new operation mode of the parking lot using the cloud hosting technology, the defect that a traditional parking lot needs personnel to stay for a long time is overcome by using the parking lot using the cloud hosting technology, unmanned parking lot management is achieved, and the intelligence of the parking lot is improved. When a problem occurs in the parking lot, a user can obtain AI (Artificial Intelligence) seat service or manual seat service through the cloud seat system, and then the problem occurring in the parking lot is solved remotely.
The cloud seat system used in the cloud hosting parking place mainly comprises two parts, including a cloud seat front-end system arranged in the parking lot and a cloud seat cloud-end system arranged at the cloud end, wherein the cloud seat front-end system comprises cloud seat front-end equipment and cloud seat front-end software, when a problem occurs in the management process of the cloud hosting parking lot, if a vehicle runs to an outlet but an outlet gate is not opened for a long time, a user can trigger an abnormal condition processing request through the cloud seat front-end equipment at the moment, and then the abnormal condition processing request is sent to the cloud seat cloud-end system, and the cloud seat cloud-end system forwards the abnormal condition processing request to a corresponding cloud seat customer service center so as to provide AI (Artificial Intelligence) seat service or Artificial seat service for the user and solve the problem for the user.
The cloud agent customer service center in the cloud hosting parking lot system is connected with a cloud agent front-end system arranged in the parking lot through a cloud network, generally speaking, one cloud agent customer service center serves one parking lot, and therefore customer service resources are not fully applied.
Disclosure of Invention
A first aspect of an embodiment of the present application provides a method for providing parking lot customer service, including:
receiving an abnormal condition processing request, wherein the abnormal condition processing request is sent by a cloud seat front-end system running in a target parking lot;
determining at least two cloud seat customer service centers which are in incidence relation with the target parking lot;
acquiring the priority levels of the at least two cloud seat customer service centers;
determining a cloud agent service center with the highest priority level in the at least two cloud agent service centers as a target cloud agent service center;
and establishing communication connection between the target cloud seat customer service center and the target parking lot.
Based on the method for providing the parking lot customer service provided by the first aspect of the embodiment of the present application, optionally, the determining that the cloud seat customer service center with the highest priority level in the at least two cloud seat customer service centers is the target cloud seat customer service center includes:
acquiring current states of the at least two cloud seat customer service centers, wherein the current states comprise a busy state and an idle state;
and determining the cloud agent service center which is in an idle state and has the highest priority level in the at least two cloud agent service centers as a target cloud agent service center.
Based on the method for providing parking lot customer service provided in the first aspect of the embodiment of the present application, optionally, the customer service system with the highest priority level is a plurality of customer service systems, and the determining that the customer service system with the highest priority level in the at least two customer service systems is the target customer service system includes:
and randomly determining one customer service system as a target customer service system in the plurality of customer service systems with the highest priority.
Based on the method for providing parking lot customer service provided by the first aspect of the embodiment of the present application, optionally, before the receiving the abnormal situation processing request, the method further includes:
acquiring a customer service system and a priority level corresponding to the customer service system;
adding the customer service system and the priority level corresponding to the customer service system in a customer service system record table corresponding to the target parking lot management system;
the at least two customer service systems determining that the target parking lot management system has the association relationship with each other comprise:
and determining at least two customer service systems which are in association relation with the target parking lot management system in the customer service system record table.
Based on the parking lot customer service providing method provided in the first aspect of the embodiment of the present application, optionally, after the communication connection between the target cloud seat customer service center and the target parking lot is established, the method further includes:
judging whether the target cloud seat customer service center responds to the communication connection within a preset time length;
if the target cloud agent service center does not respond to the communication connection within the preset time length, determining a cloud agent service center with the highest priority level as a second target cloud agent service center in the at least two cloud agent service centers;
and establishing communication connection between the second target cloud seat customer service center and the target parking lot.
Based on the method for providing the parking lot customer service provided by the first aspect of the embodiment of the application, optionally, the abnormal condition processing request is triggered and sent by the cloud seat front-end device when it is determined that the dead time of the vehicle at the entrance/exit of the target parking lot exceeds a preset range.
A second aspect of the embodiments of the present application provides a parking lot customer service providing device, including:
the system comprises a receiving unit, a processing unit and a processing unit, wherein the receiving unit is used for receiving an abnormal condition processing request which is sent by a cloud seat front-end system running in a target parking lot;
the associated cloud agent customer service center determining unit is used for determining at least two cloud agent customer service centers which are associated with the target parking lot;
the acquisition unit is used for acquiring the priority levels of the at least two cloud seat customer service centers;
the target cloud agent service center determining unit is used for determining that the cloud agent service center with the highest priority level in the at least two cloud agent service centers is the target cloud agent service center;
and the establishing unit is used for establishing communication connection between the target cloud seat customer service center and the target parking lot.
Based on the parking lot customer service providing device provided in the second aspect of the embodiment of the present application, optionally, the target cloud seat customer service center determining unit is specifically configured to:
acquiring current states of the at least two cloud seat customer service centers, wherein the current states comprise a busy state and an idle state;
and determining the cloud agent service center which is in an idle state and has the highest priority level in the at least two cloud agent service centers as a target cloud agent service center.
A third aspect of the embodiments of the present application provides a parking lot customer service providing device, including:
the system comprises a central processing unit, a memory, an input/output interface, a wired or wireless network interface and a power supply;
the memory is a transient memory or a persistent memory;
the central processing unit is configured to communicate with the memory, and execute the instruction operations in the memory on the people counting device to execute the method according to any one of the first aspect of the embodiments of the present application.
A fourth aspect of embodiments of the present application provides a computer-readable storage medium, including instructions, which, when executed on a computer, cause the computer to perform the method according to any one of the first aspects of embodiments of the present application.
A fifth aspect of embodiments of the present application provides a computer program product containing instructions, which when executed on a computer, cause the computer to perform the method according to any one of the first aspect of embodiments of the present application.
According to the technical scheme, the embodiment of the application has the following advantages: according to the scheme, when the abnormal condition processing request is received, the plurality of cloud seat customer service centers which are in incidence relation with the target parking lot are determined, the cloud seat customer service center with the best priority level is selected as the target cloud seat customer service center, and communication connection between the target cloud seat customer service center and the target parking lot is established, so that customer service personnel of the target cloud seat customer service center can provide services for users of the target parking lot through the communication connection. By means of the method, the target parking lot and the plurality of cloud agent customer service centers are in the association relationship, when one cloud agent customer service center cannot provide service for the target parking lot, the target parking lot can select other cloud agent customer service centers with higher priority levels to obtain customer service based on the association relationship, so that customer service resources of the cloud agent customer service centers are effectively utilized, and the feasibility of the customer service process is improved.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly introduced below, it is obvious that the drawings in the following description are only embodiments of the present application, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.
Fig. 1 is a schematic flowchart illustrating an embodiment of a method for providing parking lot customer service according to the present application;
fig. 2 is another schematic flow chart illustrating an embodiment of a parking lot customer service providing method according to the present application;
fig. 3 is another schematic flow chart illustrating an embodiment of a parking lot customer service providing method according to the present application;
fig. 4 is a schematic structural diagram of an embodiment of a parking lot customer service providing device according to the present application;
fig. 5 is another schematic structural diagram of an embodiment of a parking lot customer service providing device according to the present application.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
The terms "first," "second," "third," "fourth," and the like in the description and in the claims of the present application and in the drawings described above, if any, are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It will be appreciated that the data so used may be interchanged under appropriate circumstances such that the embodiments described herein may be practiced otherwise than as specifically illustrated or described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
It should be noted that the descriptions in this application referring to "first", "second", etc. are for descriptive purposes only and are not to be construed as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include at least two of that feature. In addition, technical solutions between various embodiments may be combined with each other, but must be realized by a person skilled in the art, and when the technical solutions are contradictory or cannot be realized, such a combination should not be considered to exist, and is not within the protection scope of the present application.
The cloud agent customer service center in the cloud hosting parking lot system is connected with a cloud agent front-end system arranged in the parking lot through a cloud end network, generally speaking, one cloud agent customer service center serves one parking lot, however, when the number of service events of the parking lot is large, due to the limitation of the number of customer service personnel, the cloud agent customer service center may not provide services timely, and meanwhile. The number of people used in the parking lot managed by each cloud seat customer service center is different, so that some cloud seat customer service centers are idle, and customer service resources are not fully applied.
To solve the above problem, the present application provides a method for providing parking lot customer service, and referring to fig. 1, an embodiment of the method for providing parking lot customer service includes: step 101-step 105.
101. An abnormal situation handling request is received.
Receiving an abnormal condition processing request, wherein the abnormal condition processing request is sent by a cloud seat front-end system running in a target parking lot, the specific cloud seat front-end system is composed of cloud seat front-end equipment arranged in the target parking lot and cloud seat front-end software running in the cloud seat front-end equipment, the abnormal condition processing request indicates that an abnormal condition occurs in the current target parking lot, and the specific abnormal condition can be represented as follows: the vehicle of the user stays at the exit or the entrance of the target parking lot for too long time, but the barrier gate cannot be opened, or the barrier gate cannot fall down after being opened, and some parking lot devices have faults and other problems, which can be determined that the abnormal condition occurs in the current target parking lot.
The sending of the abnormal condition processing request is completed by a cloud seat front-end system running in the target parking lot, and the cloud seat front-end system comprises cloud seat front-end software and cloud seat front-end equipment. The user can trigger the sending of the abnormal situation processing request through a button on the cloud seat front-end equipment. The sending condition of the abnormal condition processing request can also be set on the cloud seat front-end software by the staff, for example, if the time that the pressure sensor arranged at the barrier feels that the pressure exists exceeds a certain time, the sending process of the abnormal condition processing request is triggered, or if the barrier equipment cannot be reset for a long time, the sending process of the abnormal condition processing request is triggered, and the sending process is not limited according to the actual condition,
the abnormal situation processing request is sent to the cloud agent service center for processing, and it can be understood that the abnormal situation processing request should include information of the occurrence place of the abnormal situation, namely information of the target parking lot, so as to perform subsequent processing. The further abnormal situation handling request may further include more detailed information of the abnormal situation, such as information that the abnormal situation occurs at the entrance side or the exit side of the target parking lot, which may be specific to the actual situation, and is not limited herein.
102. And determining at least two cloud seat customer service centers which are in association relation with the target parking lot.
And determining at least two cloud seat customer service centers which are in association relation with the target parking lot. After the cloud seat system is added into the target parking lot, a cloud seat customer service center for providing service for the target parking lot is appointed. When the target parking lot is abnormal, the cloud seat customer service center associated with the target parking lot is informed to provide service for the target parking lot, and it can be understood that one cloud seat customer service center can provide service for a plurality of parking lots. Similarly, the target parking lot can be associated with a plurality of cloud agent service centers, so that when a problem occurs in one cloud agent service center, the target parking lot can obtain service through another cloud agent service center. The method takes at least two cloud seat customer service centers which are in incidence relation with the target parking lot as implementation conditions, so that the target parking lot is ensured to have the capability of selecting from different cloud seat customer service centers to further obtain customer service.
103. And acquiring the priority levels of at least two cloud seat customer service centers.
And obtaining the priority levels of at least two cloud seat customer service centers associated with the target parking lot, wherein the priority levels represent the priority degrees of the cloud seat customer service centers for providing services when the target parking lot is abnormal, if the first parking lot has an association relation with the A cloud seat customer service center and the B cloud seat customer service center, the priority level of the A cloud seat customer service center for providing the customer service to the first parking lot is 5, and the priority level of the B cloud seat customer service center for providing the customer service to the first parking lot is 4, the cloud seat customer service centers can be selected according to the obtained priority level information when the services are provided. It can be understood that the priority levels of the cloud agent service centers are respectively set for different parking lots, for example, the priority level of the a cloud agent service center for the first parking lot is 5, and the priority level of the a cloud agent service center for the second parking lot can be 4 in the association relationship recorded in the second parking lot. The incidence relation between the target parking lot and the cloud seat customer service centers, the priority level of each cloud seat customer service center and other information can be recorded in a table in advance, and the use and the query of related information are facilitated. The specific situation may be determined according to actual circumstances, and is not limited herein.
104. And determining the cloud agent service center with the highest priority level in the at least two cloud agent service centers as a target cloud agent service center.
And determining the cloud agent service center with the highest priority level in the at least two cloud agent service centers as a target cloud agent service center. And selecting the cloud seat customer service center with the highest priority level as the target cloud seat customer service center from the cloud seat customer service centers which have the association relation with the target parking lot. So that the target cloud seat customer service center provides service for the target parking lot.
105. And establishing communication connection between the target cloud seat customer service center and the target parking lot.
And establishing communication connection between the target cloud seat customer service center and the target parking lot. So that the customer service personnel can provide service for the users of the target parking lot through the communication connection.
According to the technical scheme, the embodiment of the application has the following advantages: according to the scheme, when the abnormal condition processing request is received, the plurality of cloud seat customer service centers which are in incidence relation with the target parking lot are determined, the cloud seat customer service center with the highest priority level is selected as the target cloud seat customer service center, and communication connection between the target cloud seat customer service center and the target parking lot is established, so that customer service personnel of the target cloud seat customer service center can provide services for users of the target parking lot through the communication connection. By means of the method, the target parking lot and the plurality of cloud agent customer service centers are in the association relationship, when one cloud agent customer service center cannot provide service for the target parking lot, the target parking lot can select other cloud agent customer service centers with higher priority levels to obtain customer service based on the association relationship, so that customer service resources of the cloud agent customer service centers are effectively utilized, and the feasibility of the customer service process is improved.
Based on the embodiment described in fig. 1, a detailed embodiment that can be selectively executed in the implementation process of the present solution is provided below, please refer to fig. 2, and an embodiment of the parking lot customer service providing method according to the present application includes: step 201-step 208.
201. And acquiring a cloud seat customer service center and a priority level corresponding to the cloud seat customer service center.
And acquiring the priority levels corresponding to the cloud agent customer service center and the cloud agent customer service system. The priority level corresponding to each cloud seat customer service system is preset by a worker and is associated with the property of the target parking lot, if the cloud seat customer service center is closer to the target parking lot, the priority level is higher, so that the whole cloud seat service system can be managed, and the specific priority level can be adjusted according to the processing capacity of the cloud seat customer service center, which is not limited herein.
202. And adding the cloud seat customer service center and the priority level corresponding to the cloud seat customer service center into a record table of the cloud seat customer service center corresponding to the target parking lot management system.
And adding the cloud seat customer service center and the priority level corresponding to the cloud seat customer service center into a record table of the cloud seat customer service center corresponding to the target parking lot management system. The target parking lot management system is a management system running on the front-end equipment of the target parking lot, and records the cloud seat customer service center and the priority level corresponding to the cloud seat customer service center in a cloud seat customer service center recording list, and the target parking lot management system can call the recording list at any time to further obtain corresponding priority level information, so that implementation of subsequent steps of the method is facilitated.
203. An abnormal situation handling request is received.
And the abnormal condition processing request is triggered and sent by the cloud seat front-end equipment when the stagnation time of the vehicle at the entrance/exit of the target parking lot exceeds a preset range. The cloud seat front-end device automatic triggering is taken as an example in the step for explanation, the dead time of the vehicle at the entrance and exit of the target parking lot can be judged through the duration of pressure bearing of the pressure sensor at the entrance and exit of the parking lot, and can also be judged through video information acquired by the image acquisition device arranged at the entrance and exit of the target parking lot, and the judgment can be specifically determined according to actual conditions, and is not limited here.
204. And determining at least two cloud seat customer service centers which are in association relation with the target parking lot.
And determining at least two customer service systems which are in association relation with the target parking lot management system in the customer service system record table. The specific implementation process of this step is similar to that of step 102 in the embodiment corresponding to fig. 1, and is not described herein again.
205. And acquiring the limited grades of at least two cloud seat customer service centers.
And acquiring the limited grades of at least two cloud seat customer service centers. The specific implementation process of this step is similar to step 103 in the corresponding embodiment of fig. 1, and is not described herein again.
206. And acquiring the current states of at least two cloud seat customer service centers.
And acquiring the current states of at least two cloud seat customer service centers. The current state comprises a busy state and an idle state; specifically, the current state of the cloud seat customer service center is determined based on the number of the customer service staff who can provide service by the cloud seat customer service center, if no customer service staff who can provide service exists in the current cloud seat customer service center or only a small number of customer service staff who are in an idle state exist in the current cloud seat customer service center, it is determined that the current cloud seat customer service center is in a busy state and cannot provide the customer service, and if more customer service staff who are in the idle state exist in the current cloud seat customer service center, it is determined that the cloud seat customer service center is in the idle state.
207. And determining the cloud agent service center which is in an idle state and has the highest priority level in the at least two cloud agent service centers as a target cloud agent service center.
And determining the cloud agent service center which is in an idle state and has the highest weight grade in the at least two cloud agent service centers as a target cloud agent service center. The cloud agent service center with the highest priority level is selected from the plurality of cloud agent service centers in the idle state as the target cloud agent service center, so that the determined target cloud agent service center has higher priority as much as possible on the basis of the capability of providing the service, and the target cloud agent service center which is most suitable for being used in the current situation is obtained.
It can be understood that, due to the setting of the priority level, a situation may occur that the cloud agent service center in the idle state and having the highest priority level is determined to be a plurality of cloud agent service centers, and at this time, one customer service system may be randomly determined to be the target customer service system among the plurality of customer service systems having the highest priority level.
208. And establishing communication connection between the target cloud seat customer service center and the target parking lot.
And establishing communication connection between the target cloud seat customer service center and the target parking lot so that customer service staff can provide services for users of the target parking lot through the communication connection.
According to the technical scheme, the embodiment of the application has the following advantages: according to the scheme, when the abnormal condition processing request is received, the plurality of cloud seat customer service centers which are in an association relation with the target parking lot are determined, the cloud seat customer service center with the highest priority level and in an idle state is selected as the target cloud seat customer service center, and communication connection between the target cloud seat customer service center and the target parking lot is established, so that customer service personnel of the target cloud seat customer service center can provide services for users of the target parking lot through the communication connection. By means of the method, the target parking lot and the cloud agent customer service centers are in the association relationship, when one cloud agent customer service center is in a busy state and cannot provide service for the target parking lot, the target parking lot can select other cloud agent customer service centers which have higher priority levels and are in an idle state to obtain customer service based on the association relationship, further customer service resources of the cloud agent customer service centers are effectively utilized, and the feasibility of the customer service process is improved.
It can be understood that after the communication connection between the target cloud seat customer service center and the target parking lot is established, whether the communication connection is corresponding or not can be judged, and then the target parking lot is guaranteed to obtain the customer service. Specifically, referring to fig. 3, the method for providing customer service of the present application may further include: step 301 to step 303.
301. And judging whether the target cloud seat customer service center responds to the communication connection within a preset time length.
And judging whether the target cloud seat customer service center responds to the communication connection within a preset time length. The preset time duration may be preset by a worker, and if the target cloud seat customer service center does not respond to the communication connection within the preset time duration, it indicates that the target cloud seat customer service center cannot provide service for the target parking lot in time, and some abnormal conditions may occur, and step 302 is executed. And if the communication connection is responded, the target cloud seat customer service center provides service for the target parking lot, and the process is ended.
302. And determining the cloud agent service center with the highest weight grade as a second target cloud agent service center in the at least two cloud agent service centers.
And determining the cloud agent service center with the highest weight grade as a second target cloud agent service center in the at least two cloud agent service centers. Namely, a second target cloud agent service center in the order of the target cloud agent service centers is selected from the result sequence obtained by the last judgment. So as to provide service for the target parking lot by using the second target cloud seat customer service center. It can be understood that the obtaining process of the second target cloud agent service center may be performed based on the determination result obtained in the determination process of the target cloud agent service center, or the determination may be performed again, that is, after it is determined that the target cloud agent service center does not respond to the communication connection within the preset time period, step 207 is repeatedly performed, and a second target cloud agent service center different from the target cloud agent service center obtained last time is obtained.
303. And establishing communication connection between the second target cloud seat customer service center and the target parking lot.
And establishing communication connection between the second target cloud agent customer service center and the target parking lot so that the second target cloud agent customer service center provides service for the target parking lot.
According to the method, whether the target cloud seat customer service center provides the service is further judged, the target cloud seat customer service center is reselected when the target cloud seat customer service center does not provide the customer service, the target parking lot can obtain the customer service, the availability of the customer service is guaranteed, and the feasibility of the scheme is improved.
The parking lot service providing method in the embodiment of the present application is described above, and the parking lot service providing device in the embodiment of the present invention is described below. Referring to fig. 3, an embodiment of a customer service providing device of the present application includes:
a receiving unit 401, configured to receive an abnormal situation handling request, where the abnormal situation handling request is sent by a cloud seat front-end system operating in a target parking lot;
an associated cloud agent service center determining unit 402, configured to determine at least two cloud agent service centers that have an association relationship with the target parking lot;
an obtaining unit 403, configured to obtain priority levels of the at least two cloud seat customer service centers;
a target cloud agent service center determining unit 404, configured to determine that a cloud agent service center with a highest priority level in the at least two cloud agent service centers is a target cloud agent service center;
an establishing unit 405, configured to establish a communication connection between the target cloud seat customer service center and the target parking lot.
In this embodiment, the flow executed by each unit in the parking lot customer service providing device is similar to the method flow described in the embodiment corresponding to fig. 1, and is not described herein again.
Optionally, the target cloud agent customer service center determining unit is specifically configured to:
acquiring current states of the at least two cloud seat customer service centers, wherein the current states comprise a busy state and an idle state;
and determining the cloud agent service center which is in an idle state and has the highest priority level in the at least two cloud agent service centers as a target cloud agent service center.
Fig. 5 is a schematic structural diagram of a parking lot customer service providing device according to an embodiment of the present disclosure, where the parking lot customer service providing device 500 may include one or more Central Processing Units (CPUs) 501 and a memory 505, and one or more applications or data are stored in the memory 505.
In this embodiment, the specific functional module division in the central processing unit 501 may be similar to the functional module division manner of each unit described in fig. 4, and is not described herein again.
The server 500 may also include one or more power supplies 502, one or more wired or wireless network interfaces 503, one or more input-output interfaces 504, and/or one or more operating systems, such as Windows Server, Mac OS XTM, UnixTM, LinuxTM, FreeBSDTM, etc.
The central processing unit 501 may perform the operations performed by the parking lot service providing method in the embodiment shown in fig. 1, and details thereof are not repeated herein.
The present invention also provides a computer-readable storage medium for implementing the functions of the parking lot customer service providing method, on which a computer program is stored, which, when executed by a processor, the processor may be adapted to perform the parking lot customer service providing method as described in fig. 1.
It will be appreciated that the integrated units, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a corresponding one of the computer readable storage media or integrated as a computer program product for performing the above-described method. Based on such understanding, all or part of the flow of the method according to the above embodiments may be implemented by a computer program, which may be stored in a computer-readable storage medium and used by a processor to implement the steps of the above embodiments of the method. Wherein the computer program comprises computer program code, which may be in the form of source code, object code, an executable file or some intermediate form, etc. The computer-readable medium may include: any entity or device capable of carrying the computer program code, recording medium, usb disk, removable hard disk, magnetic disk, optical disk, computer Memory, Read-Only Memory (ROM), Random Access Memory (RAM), electrical carrier wave signals, telecommunications signals, software distribution medium, and the like. It should be noted that the computer readable medium may contain content that is subject to appropriate increase or decrease as required by legislation and patent practice in jurisdictions, for example, in some jurisdictions, computer readable media does not include electrical carrier signals and telecommunications signals as is required by legislation and patent practice.
The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described systems, apparatuses and units may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
In the several embodiments provided in the present application, it should be understood that the disclosed system, apparatus and method may be implemented in other manners. For example, the above-described apparatus embodiments are merely illustrative, and for example, the division of the units is only one logical division, and other divisions may be realized in practice, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The above-mentioned embodiments are only used for illustrating the technical solutions of the present invention, and not for limiting the same; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (10)
1. A parking lot customer service providing method is characterized by comprising the following steps:
receiving an abnormal condition processing request, wherein the abnormal condition processing request is sent by a cloud seat front-end system running in a target parking lot;
determining at least two cloud seat customer service centers which are in incidence relation with the target parking lot;
acquiring the priority levels of the at least two cloud seat customer service centers;
determining a cloud agent service center with the highest priority level in the at least two cloud agent service centers as a target cloud agent service center;
and establishing communication connection between the target cloud seat customer service center and the target parking lot.
2. The method for providing parking lot customer service according to claim 1, wherein the determining that the cloud agent service center with the highest priority level in the at least two cloud agent service centers is the target cloud agent service center comprises:
acquiring current states of the at least two cloud seat customer service centers, wherein the current states comprise a busy state and an idle state;
and determining the cloud agent service center which is in an idle state and has the highest priority level in the at least two cloud agent service centers as a target cloud agent service center.
3. The method for providing parking lot service according to claim 1, wherein the customer service system with the highest priority level is a plurality of customer service systems, and the determining that the customer service system with the highest priority level in the at least two customer service systems is a target customer service system comprises:
and randomly determining one customer service system as a target customer service system in the plurality of customer service systems with the highest priority.
4. The method for providing parking lot customer service according to claim 1, wherein said receiving an abnormal situation handling request further comprises:
acquiring a customer service system and a priority level corresponding to the customer service system;
adding the customer service system and the priority level corresponding to the customer service system in a customer service system record table corresponding to the target parking lot management system;
the at least two customer service systems determining that the target parking lot management system has the association relationship with each other comprise:
and determining at least two customer service systems which are in association relation with the target parking lot management system in the customer service system record table.
5. The method of claim 1, wherein after establishing the communication connection between the target cloud agent service center and the target parking lot, the method further comprises:
judging whether the target cloud seat customer service center responds to the communication connection within a preset time length;
if the target cloud agent service center does not respond to the communication connection within the preset time length, determining a cloud agent service center with the highest priority level as a second target cloud agent service center in the at least two cloud agent service centers;
and establishing communication connection between the second target cloud seat customer service center and the target parking lot.
6. The method according to claim 1, wherein the abnormal situation handling request is triggered and sent by a cloud seat front-end device determining that the vehicle stagnation time at the entrance/exit of the target parking lot exceeds a preset range.
7. A parking lot customer service providing apparatus, comprising:
the system comprises a receiving unit, a processing unit and a processing unit, wherein the receiving unit is used for receiving an abnormal condition processing request which is sent by a cloud seat front-end system running in a target parking lot;
the associated cloud agent customer service center determining unit is used for determining at least two cloud agent customer service centers which are associated with the target parking lot;
the acquisition unit is used for acquiring the priority levels of the at least two cloud seat customer service centers;
the target cloud agent service center determining unit is used for determining that the cloud agent service center with the highest priority level in the at least two cloud agent service centers is the target cloud agent service center;
and the establishing unit is used for establishing communication connection between the target cloud seat customer service center and the target parking lot.
8. The parking lot customer service providing device according to claim 7, wherein the target cloud seat customer service center determining unit is specifically configured to:
acquiring current states of the at least two cloud seat customer service centers, wherein the current states comprise a busy state and an idle state;
and determining the cloud agent service center which is in an idle state and has the highest priority level in the at least two cloud agent service centers as a target cloud agent service center.
9. A parking lot customer service providing apparatus, comprising:
a central processing unit, a memory;
the memory is a transient memory or a persistent memory;
the central processor is configured to communicate with the memory, the instructions in the memory being executable on the central processor to perform the method of any of claims 1-6.
10. A computer-readable storage medium comprising instructions that, when executed on a computer, cause the computer to perform the method of any of claims 1-6.
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| CN202110355655.0A CN112950077A (en) | 2021-04-01 | 2021-04-01 | Parking lot customer service providing method and related equipment |
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