CN112884516A - Client classification management method and device based on SAAS application - Google Patents
Client classification management method and device based on SAAS application Download PDFInfo
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- CN112884516A CN112884516A CN202110224560.5A CN202110224560A CN112884516A CN 112884516 A CN112884516 A CN 112884516A CN 202110224560 A CN202110224560 A CN 202110224560A CN 112884516 A CN112884516 A CN 112884516A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0201—Market modelling; Market analysis; Collecting market data
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
Abstract
The invention relates to the technical field of customer classification management, and discloses a customer classification management method and a device based on SAAS application, wherein the method comprises the following steps: constructing a label dictionary for representing the attributes of the client; generating a user portrait according to the client attribute classification; and distributing the clients with the labels to corresponding service personnel according to the user images. The invention can carry out labeling management on the client, increase the client transaction rate and maximize the efficiency of the salesman.
Description
Technical Field
The invention relates to the technical field of customer classification management, in particular to a customer classification management method and device based on SAAS application.
Background
SaaS is short for Software-as-a-Service, and is a completely innovative Software application mode beginning to rise in the 21 st century with the development of Internet technology and the maturity of application Software. It has a similar meaning as "on-demand software", the Application Service Provider (ASP), and hosted software ". The manufacturer uniformly deploys the application software on the server of the manufacturer, and a customer can order the required application software service from the manufacturer through the internet according to the actual requirement of the customer, pay the cost to the manufacturer according to the amount and time of the ordered service, and obtain the service provided by the manufacturer through the internet. SaaS is the best approach to adopt advanced technology for many small businesses, eliminating the need for businesses to purchase, build, and maintain infrastructure and applications.
In the prior art, the types of clients of each company are different, the levels of company operators are different, and the service quality of each client is different. However, due to the lack of uniform labels for the customer to manage, the customer transaction rate is low, and the efficiency of the salesman cannot be maximized.
Therefore, how to provide a customer classification management method and device based on SAAS application to increase customer transaction rate and maximize the effectiveness of the business personnel becomes an urgent technical problem to be solved.
Disclosure of Invention
The technical problem to be solved by the present invention is how to provide a customer classification management method and apparatus based on SAAS application to increase customer transaction rate and maximize efficiency of the operator.
Therefore, according to a first aspect, an embodiment of the present invention discloses a customer classification management method based on SAAS application, including: constructing a label dictionary for representing the attributes of the client; generating a user portrait according to the client attribute classification; and distributing the clients with the labels to corresponding service personnel according to the user images.
Optionally, the customer attributes include social attributes, behavioral attributes, and value attributes of the customer.
Optionally, the constructing a label dictionary for characterizing the attributes of the customer specifically includes: acquiring a customer behavior; determining the service requirement of the customer according to the customer behavior; designing a label corresponding to the business requirement of the customer, and obtaining a label system; and constructing a label dictionary for representing the attributes of the customer according to the customer behaviors, the business requirements of the customer and the label system.
Optionally, after the classifying and generating the user representation according to the client attribute, the method further includes: the clerk adds the customer himself and selects a label for the customer.
Optionally, the tags of the clients are attributes of the clients, and each client has a separate tag.
According to a second aspect, an embodiment of the present invention discloses a customer classification management apparatus based on SAAS application, including: the building module is used for building a label dictionary for representing the attributes of the client; the generating module is used for generating the user portrait according to the client attribute classification; and the distribution module is used for distributing the clients with the labels to corresponding service personnel according to the user portrait.
Optionally, the building module comprises: the acquisition unit is used for acquiring customer behaviors; the determining unit is used for determining the business requirements of the customers according to the customer behaviors; the design unit is used for designing a label corresponding to the business requirement of the customer and obtaining a label system; and the construction unit is used for constructing a label dictionary for representing the attributes of the customer according to the customer behavior, the business requirements of the customer and the label system.
Optionally, the method further comprises: and the adding module is used for adding the client by the salesman and selecting the label for the client.
According to a third aspect, an embodiment of the present invention discloses a computer apparatus, which includes a processor, and the processor is configured to execute a computer program stored in a memory to implement the customer classification management method based on SAAS application of any one of the above first aspect.
According to a fourth aspect, an embodiment of the present invention discloses a computer-readable storage medium, on which a computer program is stored, and a processor is configured to execute the computer program stored in the storage medium to implement the SAAS application-based client classification management method according to any one of the first aspect.
The invention has the following beneficial effects: the embodiment of the invention discloses a customer classification management method based on SAAS application, which comprises the steps of constructing a label dictionary for representing customer attributes; generating a user portrait according to the client attribute classification; and distributing the clients with the labels to corresponding service personnel according to the user images. Compared with the prior art, the invention can carry out labeling management on the client, increase the client transaction rate and maximize the efficiency of the salesman.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and other drawings can be obtained by those skilled in the art without creative efforts.
Fig. 1 is a flowchart of a customer classification management method based on SAAS application disclosed in this embodiment;
FIG. 2 is a flowchart illustrating another exemplary method for customer classification management based on SAAS application according to this embodiment;
fig. 3 is a schematic structural diagram of a customer classification management apparatus based on SAAS application disclosed in this embodiment;
fig. 4 is a schematic structural diagram of another customer classification management apparatus based on SAAS application disclosed in this embodiment.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
The embodiment of the invention discloses a customer classification management method based on SAAS application, as shown in figure 1, comprising the following steps:
step S101, constructing a label dictionary for representing customer attributes;
step S102, generating a user portrait according to the client attribute classification;
and step S103, distributing the clients with the labels to corresponding service personnel according to the user portrait.
It should be noted that, in the customer classification management method based on SAAS application disclosed in the embodiment of the present invention, a label dictionary for representing customer attributes is constructed; generating a user portrait according to the client attribute classification; and allocating the clients with the labels to corresponding service personnel according to the user images. Compared with the prior art, the invention can carry out labeling management on the client, increase the client transaction rate and maximize the efficiency of the salesman.
In this embodiment, the client attributes include social attributes, behavioral attributes, and value attributes of the client.
In an alternative embodiment, step S101 specifically includes:
acquiring a customer behavior;
determining the service requirement of a client according to the client behavior;
designing a label corresponding to the business requirement of a customer, and obtaining a label system;
and constructing a label dictionary for representing the attributes of the client according to the client behaviors, the service requirements of the client and the label system.
In an alternative embodiment, after step S102, as shown in fig. 2, the method further includes: and step S104, adding the client by the service staff and selecting the label for the client.
In this embodiment, the tags of the clients are attributes of the clients, and each client has a separate tag.
The embodiment of the invention discloses a client classification management device based on SAAS application, as shown in figure 3, comprising:
a construction module 201, configured to construct a label dictionary for representing attributes of a customer;
a generation module 202 for generating a user representation based on the customer attribute classification;
and the distribution module 203 is used for distributing the clients with the labels to corresponding service personnel according to the user portrait.
In this embodiment, the building module 201 includes:
the acquisition unit is used for acquiring customer behaviors;
the determining unit is used for determining the business requirements of the customers according to the customer behaviors;
the system comprises a design unit, a processing unit and a processing unit, wherein the design unit is used for designing a label corresponding to the business requirement of a customer and obtaining a label system;
and the construction unit is used for constructing a label dictionary for representing the attributes of the client according to the client behaviors, the service requirements of the client and the label system.
In an alternative embodiment, as shown in fig. 4, the method further includes: and the adding module 204 is used for adding the client by the waiter and selecting the label for the client.
In addition, an embodiment of the present invention further provides a computer apparatus, where a processor executes computer instructions, so as to implement the following method:
constructing a label dictionary for representing the attributes of the client; generating a user portrait according to the client attribute classification; and allocating the clients with the labels to corresponding service personnel according to the user images.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by a computer program, which can be stored in a computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. The storage medium may be a magnetic disk, an optical disk, a read-only memory (ROM), a Random Access Memory (RAM), or the like. The computer processor is used to execute a computer program stored in a storage medium to implement the following method:
constructing a label dictionary for representing the attributes of the client; generating a user portrait according to the client attribute classification; and allocating the clients with the labels to corresponding service personnel according to the user images.
It should be understood that the above examples are only for clarity of illustration and are not intended to limit the embodiments. Other variations and modifications will be apparent to persons skilled in the art in light of the above description. These should also be construed as the scope of the present invention, and they should not be construed as affecting the effectiveness of the practice of the present invention or the applicability of the patent. And are neither required nor exhaustive of all embodiments. The scope of the claims of the present application shall be determined by the contents of the claims, and the description of the embodiments and the like in the specification shall be used to explain the contents of the claims. And obvious variations or modifications therefrom are within the scope of the invention.
Claims (10)
1. A customer classification management method based on SAAS application is characterized by comprising the following steps:
constructing a label dictionary for representing the attributes of the client;
generating a user portrait according to the client attribute classification;
and distributing the clients with the labels to corresponding service personnel according to the user images.
2. The customer category management method of claim 1, wherein the customer attributes comprise social attributes, behavioral attributes, and value attributes of the customer.
3. The SAAS-application-based customer category management method of claim 1, wherein said building a label dictionary for characterizing customer attributes specifically comprises:
acquiring a customer behavior;
determining the service requirement of the customer according to the customer behavior;
designing a label corresponding to the business requirement of the customer, and obtaining a label system;
and constructing a label dictionary for representing the attributes of the customer according to the customer behaviors, the business requirements of the customer and the label system.
4. The customer category management method of claim 1, after the generating a user representation based on customer attribute classification, further comprising:
the clerk adds the customer himself and selects a label for the customer.
5. A SAAS application based customer category management method according to claim 4, characterized in that said customer's label is a customer's attribute, each customer having a separate label.
6. A customer classification management device based on SAAS application is characterized by comprising:
the building module is used for building a label dictionary for representing the attributes of the client;
the generating module is used for generating the user portrait according to the client attribute classification;
and the distribution module is used for distributing the clients with the labels to corresponding service personnel according to the user portrait.
7. The SAAS application-based customer classification management device of claim 6, wherein the building module comprises:
the acquisition unit is used for acquiring customer behaviors;
the determining unit is used for determining the business requirements of the customers according to the customer behaviors;
the design unit is used for designing a label corresponding to the business requirement of the customer and obtaining a label system;
and the construction unit is used for constructing a label dictionary for representing the attributes of the customer according to the customer behavior, the business requirements of the customer and the label system.
8. The SAAS application based customer classification management device according to claim 6, further comprising:
and the adding module is used for adding the client by the salesman and selecting the label for the client.
9. A computer arrangement comprising a processor for executing a computer program stored in a memory to implement the SAAS application based customer classification management method according to any of claims 1-5.
10. A computer-readable storage medium having stored thereon a computer program, wherein a processor is configured to execute the computer program stored in the storage medium to implement the SAAS application based client class management method according to any of claims 1-5.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110224560.5A CN112884516A (en) | 2021-03-01 | 2021-03-01 | Client classification management method and device based on SAAS application |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110224560.5A CN112884516A (en) | 2021-03-01 | 2021-03-01 | Client classification management method and device based on SAAS application |
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| Publication Number | Publication Date |
|---|---|
| CN112884516A true CN112884516A (en) | 2021-06-01 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202110224560.5A Withdrawn CN112884516A (en) | 2021-03-01 | 2021-03-01 | Client classification management method and device based on SAAS application |
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| Country | Link |
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| CN (1) | CN112884516A (en) |
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2021
- 2021-03-01 CN CN202110224560.5A patent/CN112884516A/en not_active Withdrawn
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Application publication date: 20210601 |