CN112884177A - Communication management system defect order assigning method and device - Google Patents
Communication management system defect order assigning method and device Download PDFInfo
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- CN112884177A CN112884177A CN202110255216.2A CN202110255216A CN112884177A CN 112884177 A CN112884177 A CN 112884177A CN 202110255216 A CN202110255216 A CN 202110255216A CN 112884177 A CN112884177 A CN 112884177A
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- 238000004891 communication Methods 0.000 title claims abstract description 75
- 238000000034 method Methods 0.000 title claims abstract description 39
- 238000012423 maintenance Methods 0.000 claims abstract description 15
- 238000013210 evaluation model Methods 0.000 claims description 26
- 238000004590 computer program Methods 0.000 claims description 13
- 230000005540 biological transmission Effects 0.000 claims description 11
- 230000003287 optical effect Effects 0.000 claims description 11
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- 238000009411 base construction Methods 0.000 claims description 4
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- 238000004458 analytical method Methods 0.000 description 10
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- G06Q50/40—
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
Abstract
The invention discloses a communication management system defect order assigning method and a device, wherein the method comprises the following steps: acquiring alarm information of a communication management system; based on a pre-constructed knowledge base, determining defect fault information corresponding to alarm information and corresponding disposal suggestion information according to the alarm information of a communication management system, wherein the knowledge base comprises: the incidence relation among the alarm information, the defect fault information and the disposal suggestion information; and generating the maintenance work order information to be dispatched according to the defect fault information corresponding to the alarm information and the corresponding disposal suggestion information. According to the invention, by constructing the knowledge base containing the incidence relation among the alarm information, the defect fault information and the disposal suggestion information, the automatic and intelligent dispatching of the alarm information can be realized, and the overhaul efficiency is improved.
Description
Technical Field
The present invention relates to the field of communication management systems, and in particular, to a method and an apparatus for assigning orders based on defects in a communication management system.
Background
This section is intended to provide a background or context to the embodiments of the invention that are recited in the claims. The description herein is not admitted to be prior art by inclusion in this section.
The communication network management system, as a key to the safe operation of the power system, carries functions such as the operation state, abnormal alarm, data statistics, etc. of the communication network of the power system, and takes hua as an example of an optical transmission system, which carries important power grid production services such as protection, security control, data communication network, etc. The warning information of the WYSIWYG optical transmission system is English, so that the problems of high identification difficulty, high defect handling professional requirements and the like exist, and intelligent auxiliary decision is lacked in the aspects of network management translation, equipment fault analysis, handling suggestion association and the like in the application of the automatic defect distribution function of the communication management system.
Therefore, how to provide a method for automatically assigning orders to defects of an intelligent auxiliary communication management system is a technical problem to be solved urgently at present.
Disclosure of Invention
The embodiment of the invention provides a communication management system defect order dispatching method, which is used for solving the technical problem that the existing communication management system lacks intelligent aid decision in the aspects of network management translation, equipment fault analysis, disposal suggestion association and the like, and comprises the following steps: acquiring alarm information of a communication management system; based on a pre-constructed knowledge base, determining defect fault information corresponding to the alarm information and corresponding disposal suggestion information according to the alarm information of the communication management system, wherein the knowledge base comprises: the incidence relation among the alarm information, the defect fault information and the disposal suggestion information; and generating the repair work order information to be dispatched according to the defect fault information corresponding to the alarm information and the corresponding disposal suggestion information.
The embodiment of the invention also provides a device for dispatching the defects of the communication management system, which is used for solving the technical problem that the existing communication management system lacks intelligent aid decision in the aspects of network management translation, equipment fault analysis, treatment suggestion association and the like, and comprises the following components: the alarm information acquisition module is used for acquiring alarm information of the communication management system; a defect fault handling suggestion determining module, configured to determine, based on a pre-established knowledge base and according to alarm information of the communication management system, defect fault information corresponding to the alarm information and corresponding handling suggestion information, where the knowledge base includes: the incidence relation among the alarm information, the defect fault information and the disposal suggestion information; and the work order information generating module is used for generating maintenance work order information to be dispatched according to the defect fault information corresponding to the alarm information and the corresponding disposal suggestion information.
The embodiment of the invention also provides computer equipment for solving the technical problem that the existing communication management system lacks intelligent aid decision in the aspects of network management translation, equipment fault analysis, treatment suggestion association and the like.
The embodiment of the invention also provides a computer readable storage medium, which is used for solving the technical problem that the existing communication management system lacks intelligent aid decision in the aspects of network management translation, equipment fault analysis, treatment suggestion association and the like.
In the embodiment of the invention, after the alarm information of the communication management system is acquired, the alarm information comprises the following components based on the pre-construction: and determining the defect fault information corresponding to the alarm information and the corresponding disposal suggestion information according to the alarm information of the communication management system, and generating the maintenance work order information to be dispatched according to the defect fault information corresponding to the alarm information and the corresponding disposal suggestion information. According to the embodiment of the invention, the knowledge base containing the incidence relation among the alarm information, the defect fault information and the disposal suggestion information is constructed, so that the automatic dispatching and the intelligent dispatching of the alarm information can be realized, and the overhaul efficiency is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts. In the drawings:
fig. 1 is a flowchart illustrating a defect assigning method of a communication management system according to an embodiment of the present invention;
fig. 2 is a flowchart illustrating an alternative defect assigning method for a communication management system according to an embodiment of the present invention;
FIG. 3 is a flow chart of knowledge base construction provided in an embodiment of the present invention;
FIG. 4 is a schematic diagram of a defect dispatch device of a communication management system according to an embodiment of the present invention;
fig. 5 is a schematic diagram of an alternative defect order dispatching device of the communication management system according to an embodiment of the present invention;
fig. 6 is a schematic diagram of a computer device provided in an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the embodiments of the present invention are further described in detail below with reference to the accompanying drawings. The exemplary embodiments and descriptions of the present invention are provided to explain the present invention, but not to limit the present invention.
The embodiment of the invention provides a communication management system defect order dispatching method, which is used for solving the technical problem that the existing communication management system is lack of intelligent aid decision in the aspects of network management translation, equipment fault analysis, disposal suggestion association and the like.
Fig. 1 is a flowchart of a defect assigning method of a communication management system according to an embodiment of the present invention, as shown in fig. 1, the method includes the following steps:
s101, acquiring alarm information of the communication management system.
Optionally, the alarm information obtained in S101 may be, but is not limited to, alarm information of an optical transmission system in a communication management system. For example, hua is english warning information of the optical transmission system. The communication management system defect order dispatching method provided by the embodiment of the invention can assist the communication management system to realize automatic order dispatching for the defects of the optical transmission system.
S102, based on a pre-constructed knowledge base, determining defect fault information corresponding to alarm information and corresponding disposal suggestion information according to the alarm information of a communication management system, wherein the knowledge base comprises: and the incidence relation among the alarm information, the defect fault information and the treatment recommendation information.
In specific implementation, the method for assigning a communication management system defect provided in the embodiment of the present invention further includes: and constructing a knowledge base containing the association relation among the alarm information, the defect fault information and the disposal suggestion information.
It should be noted that the knowledge base is a core part of the fifth generation computer, and is also a key component and a basis of modern computer technology systems such as an intelligent control system, an intelligent robot, an intelligent decision support system, and an expert system. The technical principle is as follows:
1) knowledge in the knowledge base is structured and organized according to the characteristics of their application fields, background characteristics (background information at the time of acquisition), use characteristics, attribute characteristics, and the like. Knowledge pieces are generally modular.
2) Knowledge of the knowledge base is hierarchical. The lowest level is "factual knowledge" and the middle level is knowledge (usually expressed in rules, procedures, etc.) that controls "facts"; the highest level is the 'strategy', which takes the middle layer knowledge as the control object. Policies are also often considered rules of rules. The basic structure of the knowledge base is therefore a hierarchical structure, determined by the nature of its knowledge itself. In the knowledge base, the mutual dependency relationship usually exists between knowledge pieces. A rule is the most typical, most commonly used piece of knowledge.
3) There may be a special form of knowledge in the knowledge base that is more than one level (or exists at any level) -confidence (or confidence measure). For a certain problem, the relevant facts, rules and policies may be marked with trustworthiness. In this way, an augmented knowledge base is formed. There is no uncertainty measure in the database. Since everything is "deterministic" in the processing of the database.
4) There may also be a special section of the knowledge base that is commonly referred to as a typical method base. If a solution to some problem is positive and inevitable, it may be stored directly in the exemplary method library as part of a fairly positive problem solution. This macroscopic storage will constitute another part of the knowledge base. Machine reasoning will be limited to selecting a certain layer portion of a typical recipe library when using this part.
It should be noted that the knowledge base is a system (or expert system) that is based on knowledge and has intelligence. Not all programs with intelligence have knowledge bases, only knowledge-based systems. Many applications utilize knowledge, some of which reach high levels, however, these applications may not be knowledge-based systems nor do they own a knowledge base. The difference between general applications and knowledge-based systems is: while general applications implicitly encode problem-solving knowledge in the program, knowledge-based systems explicitly express problem-solving knowledge in the application domain and separately compose a relatively independent program entity.
And S103, generating maintenance work order information to be dispatched according to the defect fault information corresponding to the alarm information and the corresponding disposal suggestion information.
The communication management system defect order assignment method provided by the embodiment of the invention relates the network management alarm translation of the optical transmission system with the disposal suggestion based on the knowledge base technology, and solves the problems of high English alarm identification difficulty of the Huawei network management, high professional requirement on defect disposal and the like. The method is different from a rule base formed by summarizing artificial experience, and the knowledge base based on artificial intelligence has the capability of continuously iterating and updating learning, so that the accuracy of automatic order dispatching in later operation and maintenance of the system is improved.
In an embodiment, as shown in fig. 2, the method for assigning a communication management system defect provided in the embodiment of the present invention further includes the following steps:
s201, constructing an equipment reliability evaluation model according to the historical alarm condition, the overhaul defect information, the current performance parameters, the power environment condition and the load power condition of each equipment in the communication management system;
s202, constructing a channel reliability evaluation model according to the constructed equipment reliability evaluation model, the bandwidth occupation condition, the historical service growth condition and the service importance information;
s203, determining circuitous route information according to the constructed equipment reliability evaluation model and the channel reliability evaluation model;
and S204, generating the maintenance work order information to be distributed according to the defect fault information corresponding to the alarm information, the corresponding disposal suggestion information and the roundabout routing information.
Fig. 3 is a flow chart of knowledge base construction provided in the embodiment of the present invention, and as shown in fig. 3, in the embodiment of the present invention, an equipment reliability evaluation model is established by comprehensively considering an equipment history alarm condition, maintenance information, a current performance parameter, a power environment, and a power supply condition; and integrating information such as equipment reliability evaluation, current bandwidth occupation condition, historical service growth condition, service importance degree and the like to construct a channel reliability evaluation model. Establishing a modeling technology for researching an electric power communication channel, topology, resources and services under the big data scene, and researching the influence of overhaul operation of an electric power communication transmission network on optical cables and equipment bearing services; the automatic alternate route judgment optimization technology based on equipment and channel reliability evaluation is researched, and analysis parameters comprise: line level requirements (e.g., above 220 kV), cable type (e.g., OPGW), overlay transmission system (allowing multiple systems analysis-by-synthesis), etc. The roundabout route of the affected service is automatically searched so as to assist the maintainers to formulate a maintenance plan, automatic judgment and optimization of the roundabout route of the channel are achieved, rapidness and accuracy of defect judgment are improved, and operation and maintenance efficiency is improved.
The communication management system defect order dispatching method provided by the embodiment of the invention deeply utilizes the advantages of artificial intelligence and a knowledge base in the aspects of experience summarization, knowledge mining and the like, and increases the equipment defect fault processing suggestion analysis function on the basis of the function module of the existing communication management system defect automatic order dispatching, thereby promoting the practical process of the defect automatic order dispatching function, improving the cognitive ability of complex communication network equipment and improving the intelligent level of network operation and maintenance assistance.
Based on the same inventive concept, the embodiment of the present invention further provides a defect dispatch device for a communication management system, as described in the following embodiments. Because the principle of solving the problem of the device is similar to the communication management system defect order assignment method, the implementation of the device can refer to the implementation of the communication management system defect order assignment method, and repeated parts are not described again.
Fig. 4 is a schematic diagram of a defect order dispatching device of a communication management system according to an embodiment of the present invention, as shown in fig. 4, the device includes: an alarm information acquisition module 41, a defect fault handling suggestion determination module 42 and a work order information generation module 43.
The warning information obtaining module 41 is configured to obtain warning information of the communication management system; a defect fault handling suggestion determining module 42, configured to determine, based on a pre-constructed knowledge base and according to alarm information of a communication management system, defect fault information corresponding to the alarm information and corresponding handling suggestion information, where the knowledge base includes: the incidence relation among the alarm information, the defect fault information and the disposal suggestion information; and a work order information generating module 43, configured to generate maintenance work order information to be dispatched according to the defect fault information corresponding to the alarm information and the corresponding disposal suggestion information.
Optionally, in the defect assigning apparatus of the communication management system provided in the embodiment of the present invention, the alarm information obtained by the alarm information obtaining module 41 is alarm information of an optical transmission system in the communication management system.
In an embodiment, as shown in fig. 5, the defect dispatch apparatus for a communication management system provided in an embodiment of the present invention further includes: and the knowledge base construction module 44 is used for constructing a knowledge base containing the association relationship among the alarm information, the defect fault information and the disposal suggestion information.
In an embodiment, as shown in fig. 5, the defect dispatch apparatus for a communication management system provided in an embodiment of the present invention further includes: the equipment reliability evaluation model building module 45 is used for building an equipment reliability evaluation model according to the historical alarm condition, the overhaul defect information, the current performance parameter, the power environment condition and the load power condition of each piece of equipment in the communication management system; the channel reliability evaluation model building module 46 is used for building a channel reliability evaluation model according to the built equipment reliability evaluation model, the bandwidth occupation condition, the historical service growth condition and the service importance information; a detour route information determining module 47, configured to determine detour route information according to the constructed device reliability evaluation model and the channel reliability evaluation model; wherein, the work order information generating module 43 is further configured to: and generating the maintenance work order information to be distributed according to the defect fault information corresponding to the alarm information, the corresponding disposal suggestion information and the roundabout routing information.
Based on the same inventive concept, a computer device is further provided in the embodiments of the present invention to solve the technical problem that the existing communication management system lacks intelligent aid decision in terms of network management translation, device failure analysis, association of handling suggestions, and the like, and fig. 6 is a schematic diagram of a computer device provided in the embodiments of the present invention, as shown in fig. 6, the computer device includes a memory 601, a processor 602, and a computer program stored on the memory 601 and operable on the processor 602, and the processor 602 implements the above-mentioned communication management system defect policy assignment method when executing the computer program.
Based on the same inventive concept, the embodiment of the present invention further provides a computer readable storage medium, so as to solve the technical problem that the existing communication management system lacks intelligent aid decision in the aspects of network management translation, device fault analysis, treatment suggestion association, and the like, where the computer readable storage medium stores a computer program for executing the above communication management system defect order assignment method.
In summary, embodiments of the present invention provide a method, an apparatus, a computer device, and a computer-readable storage medium for assigning a communication management system defect, where after acquiring alarm information of a communication management system, the method is based on a pre-established algorithm that includes: and determining the defect fault information corresponding to the alarm information and the corresponding disposal suggestion information according to the alarm information of the communication management system, and generating the maintenance work order information to be dispatched according to the defect fault information corresponding to the alarm information and the corresponding disposal suggestion information. According to the embodiment of the invention, the knowledge base containing the incidence relation among the alarm information, the defect fault information and the disposal suggestion information is constructed, so that the automatic dispatching and the intelligent dispatching of the alarm information can be realized, and the overhaul efficiency is improved.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The above-mentioned embodiments are intended to illustrate the objects, technical solutions and advantages of the present invention in further detail, and it should be understood that the above-mentioned embodiments are only exemplary embodiments of the present invention, and are not intended to limit the scope of the present invention, and any modifications, equivalent substitutions, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (10)
1. A method for assigning communication management system defects, comprising:
acquiring alarm information of a communication management system;
based on a pre-constructed knowledge base, determining defect fault information corresponding to the alarm information and corresponding disposal suggestion information according to the alarm information of the communication management system, wherein the knowledge base comprises: the incidence relation among the alarm information, the defect fault information and the disposal suggestion information;
and generating the repair work order information to be dispatched according to the defect fault information corresponding to the alarm information and the corresponding disposal suggestion information.
2. The method of claim 1, wherein the method further comprises:
and constructing a knowledge base containing the association relation among the alarm information, the defect fault information and the disposal suggestion information.
3. The method of claim 2, wherein the method further comprises:
constructing an equipment reliability evaluation model according to the historical alarm condition, the overhaul defect information, the current performance parameter, the power environment condition and the load power condition of each equipment in the communication management system;
according to the established equipment reliability evaluation model, the bandwidth occupation condition, the historical service growth condition and the service importance information, establishing a channel reliability evaluation model;
determining circuitous route information according to the constructed equipment reliability evaluation model and the channel reliability evaluation model;
wherein, according to the defect fault information that the information of said warning corresponds to and the corresponding treatment suggestion information, produce the maintenance work order information to be dispatched, include: and generating the repair work order information to be distributed according to the defect fault information corresponding to the alarm information, the corresponding disposal suggestion information and the roundabout route information.
4. The method of claim 2, wherein the alarm information is alarm information of an optical transmission system in the communication management system.
5. A communication management system defect order dispatching device, comprising:
the alarm information acquisition module is used for acquiring alarm information of the communication management system;
a defect fault handling suggestion determining module, configured to determine, based on a pre-established knowledge base and according to alarm information of the communication management system, defect fault information corresponding to the alarm information and corresponding handling suggestion information, where the knowledge base includes: the incidence relation among the alarm information, the defect fault information and the disposal suggestion information;
and the work order information generating module is used for generating maintenance work order information to be dispatched according to the defect fault information corresponding to the alarm information and the corresponding disposal suggestion information.
6. The apparatus of claim 5, wherein the apparatus further comprises:
and the knowledge base construction module is used for constructing a knowledge base containing the association relation among the alarm information, the defect fault information and the disposal suggestion information.
7. The apparatus of claim 6, wherein the apparatus further comprises:
the equipment reliability evaluation model building module is used for building an equipment reliability evaluation model according to the historical alarm condition, the overhaul defect information, the current performance parameter, the power environment condition and the load power condition of each piece of equipment in the communication management system;
the channel reliability evaluation model building module is used for building a channel reliability evaluation model according to the built equipment reliability evaluation model, the bandwidth occupation condition, the historical service growth condition and the service importance information;
the circuitous route information determining module is used for determining circuitous route information according to the established equipment reliability evaluation model and the channel reliability evaluation model;
wherein the work order information generation module is further configured to: and generating the repair work order information to be distributed according to the defect fault information corresponding to the alarm information, the corresponding disposal suggestion information and the roundabout route information.
8. The apparatus of claim 6, wherein the alarm information is alarm information of an optical transmission system in the communication management system.
9. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the communication management system defect delegation method of any of claims 1 to 4 when executing the computer program.
10. A computer-readable storage medium storing a computer program for executing the communication management system defect delegation method according to any one of claims 1 to 4.
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN114422327A (en) * | 2022-01-14 | 2022-04-29 | 杭州立思辰安科科技有限公司 | Alarm handling suggestion generation method, device and system and computer readable storage medium |
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| CN107196804A (en) * | 2017-06-01 | 2017-09-22 | 国网山东省电力公司信息通信公司 | Power system terminal communication access network Centralized Alarm Monitoring system and method |
| CN108256722A (en) * | 2017-11-16 | 2018-07-06 | 国网河北省电力有限公司信息通信分公司 | A kind of communicating for power information worksheet processing handheld terminal |
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Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN107196804A (en) * | 2017-06-01 | 2017-09-22 | 国网山东省电力公司信息通信公司 | Power system terminal communication access network Centralized Alarm Monitoring system and method |
| CN108256722A (en) * | 2017-11-16 | 2018-07-06 | 国网河北省电力有限公司信息通信分公司 | A kind of communicating for power information worksheet processing handheld terminal |
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