CN112836929A - Operation and maintenance personnel scheduling management system and method - Google Patents
Operation and maintenance personnel scheduling management system and method Download PDFInfo
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- CN112836929A CN112836929A CN202011634049.4A CN202011634049A CN112836929A CN 112836929 A CN112836929 A CN 112836929A CN 202011634049 A CN202011634049 A CN 202011634049A CN 112836929 A CN112836929 A CN 112836929A
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- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
Abstract
The invention relates to the field of personnel scheduling management, and discloses an operation and maintenance personnel scheduling management system and method, which comprises the following steps: the system comprises a mobile client, a server, a database, a vehicle-mounted communication module and a remote diagnosis background, wherein the mobile client is in communication connection with the server through a mobile internet, the server is in communication connection with the database through the mobile internet, the remote diagnosis background is in communication connection with the mobile client through the mobile internet, the vehicle-mounted communication module is in communication connection with the remote diagnosis background through the mobile internet, fault diagnosis and requirement sending are carried out through operation of the mobile client, requirement display is achieved through the server, and operation and maintenance personnel are dispatched. The invention solves the problem of difficult cooperation between operation and maintenance personnel and required vehicles.
Description
Technical Field
The invention relates to the field of personnel scheduling management, in particular to an operation and maintenance personnel scheduling management system and method.
Background
With the development and progress of science and technology, automobiles become common transportation tools, wherein products such as net appointment cars and taxies are rapidly developed and gradually trusted by people, more and more people prefer to take the taxi when going out, so that the number of the net appointment cars and the taxies is more and more, corresponding automobile faults are more and more, more operation and maintenance personnel are needed to go to an accident site for maintenance when the faults are more and more, but the number of the current operation and maintenance personnel is not many, and some places need the operation and maintenance personnel at other places to stand for maintenance.
When a general network taxi or taxi running on a highway breaks down, if the problem is small and the running is not affected, a driver usually chooses to continue driving and then drives to a maintenance point for maintenance, the time is money for the driver, the driver can not delay as much as possible without delay, when a large fault is encountered, the driver can call operation and maintenance personnel for repair, but most of the drivers are unclear where the automobile breaks down, the problem of the operation and maintenance personnel cannot be solved when the driver communicates with the operation and maintenance personnel, the communication time of the operation and maintenance personnel is wasted, the problem cannot be well known, tool bags carried by the operation and maintenance personnel are generally common, but the tool carried by the operation and maintenance personnel is not matched with the tool carried by the operation and maintenance personnel and cannot be used, the operation and maintenance personnel have to retrieve the tools again, which causes resource waste, time of the operation and maintenance personnel and drivers is not fully used, and certainly, the operation and maintenance personnel carry all the tools before, but the situation is rare and also wastes resources.
In order to avoid the occurrence of the above events, a system is needed to implement reasonable scheduling of the operation and maintenance personnel, and the operation and maintenance personnel not only need to know that the vehicle needs to be maintained, but also know the vehicle fault information in the first time, if the vehicle fault information cannot be known in the first time; when the vehicle fault information is known, operation and maintenance personnel need to spend a lot of time to troubleshoot faults when arriving at a maintenance point, and tools in a carried tool kit cannot be used for the fault point of the vehicle, so that the phenomenon that the tools are not matched occurs.
Therefore, a system and a method for scheduling and managing operation and maintenance personnel are urgently needed to solve the problem of difficult cooperation between the operation and maintenance personnel and the demand vehicle.
Disclosure of Invention
The invention aims to provide an operation and maintenance personnel scheduling management system and method to solve the problem of difficult cooperation between operation and maintenance personnel and a required vehicle.
In order to achieve the above object, a technical solution of the present invention provides a scheduling management method for operation and maintenance personnel, including:
s1, the user logs in the mobile client and establishes communication connection with the server through the mobile internet;
s2, starting a diagnosis process of the vehicle-mounted communication module through the mobile client;
s3, when the diagnosis condition is met, the vehicle-mounted communication module collects fault coding information;
s4, packaging all the collected fault code information by the vehicle-mounted communication module, and sending the fault code information to a remote diagnosis background;
s5, the remote diagnosis background analyzes the fault coding information to obtain fault information corresponding to the fault coding information;
s6, sending the fault information to a mobile client so that the mobile client displays the fault information;
s7, the user selects to make a reservation or wait for rescue and service personnel and upload the fault information through the mobile client again, and request information is sent to the server through the mobile client;
s8, the server receives the request sent by the mobile client, and judges whether the request is a reservation or a rescue waiting, if the request is a reservation, whether the service time period exceeds the upper limit of the service is judged, if yes, the server feeds back information to the mobile client to remind a user of replacing the reservation request, and if not, the reservation is successful;
and S9, after the reservation is successful or the rescue is waited to be sent, the operation and maintenance personnel logs in the server, and the operation and maintenance personnel select whether to go out according to the reservation time or the waiting rescue, select a proper tool kit according to the fault information and determine whether to call for support according to the fault difficulty of the fault information.
The technical principle of the scheme is as follows:
when a vehicle fault occurs, a user logs in a mobile client at the first time, after logging in, a fault diagnosis process in a vehicle-mounted communication module is started, then vehicle condition information is collected, the collected information is sent to a remote diagnosis background, after the diagnosis is finished, the fault information can be sent to the mobile client, so that the mobile client can display the fault information, and a user can know the fault problem of the vehicle at a higher speed through the fault information, meanwhile, the user can upload fault information at the mobile user side, order is placed according to the condition of the vehicle, two modes of reservation and waiting for rescue are provided, the reservation is provided for the fault of the vehicle without influencing normal driving, the waiting for rescue is provided for the vehicle which cannot run, and operation and maintenance personnel are required to carry out field maintenance, and the mobile user terminal has multiple modes and can adapt to more fault conditions.
After the acquired information is sent to the remote diagnosis background, the remote diagnosis background analyzes the information to form fault information, and the fault information can directly display the faults of the vehicle.
After receiving the fault information sent by the remote diagnosis background, the user uploads the fault information to the server, and selects two schemes of reservation or waiting for rescue at the service end, the service end can make reservation judgment for the reserved user according to the reservation time, judge whether the reservation condition of the user is correct or not, meanwhile, the work order can be pushed to the corresponding operation and maintenance personnel, the request of the user can be processed in time, meanwhile, the information checking by the operation and maintenance personnel is facilitated, the operation and maintenance personnel can carry out reasonable maintenance arrangement according to the pushed information, for example, when the vehicle of the user is in a great fault and the vehicle cannot run, the mood of the user is certainly urgent, after the operation is carried out through the mobile user terminal, the problem of the vehicle can be clearly known at the first time, the request is also sent to the server terminal, and the operation and maintenance personnel can reply to the request at the first time.
The technical effect of the scheme is as follows:
1. the user starts fault diagnosis through the mobile client, uploads the server after obtaining fault information, and performs operations of reservation or waiting for rescue at the server, so that the operation and maintenance personnel can select a proper tool kit according to the fault information, whether support is needed or not and the like, the operation and maintenance personnel can be effectively scheduled, the phenomenon that the operation and maintenance personnel are unreasonably scheduled is avoided, and the problem that the operation and maintenance personnel and a required vehicle are difficult to cooperate is solved.
2. The user can diagnose the trouble in the very first time that breaks down to form trouble information, can make user and operation and maintenance personnel know the trouble as early as possible, the user can come the decision to make an appointment or wait for the rescue through trouble information, the trouble condition of vehicle is known in advance to operation and maintenance personnel accessible trouble information, can better formulate the maintenance scheme, repair as early as possible with the assurance vehicle, avoid appearing the too much time waste of operation and maintenance personnel on troubleshooting, make the cooperation of operation and maintenance personnel and demand vehicle more simple and convenient.
Further, the diagnostic flow of starting the vehicle communication module by the mobile client in S2 determines whether the diagnosis is satisfied as follows:
step one, a user clicks a vehicle diagnosis button on a mobile client, the mobile client judges whether the user logs in, if not, the user needs to input a user name and a password, and executes the next step after inputting correct login success, and if the user logs in, directly executes the next step;
step two, the vehicle-mounted communication module monitors an ignition signal, executes the next step after receiving the ignition signal, and otherwise, repeats the step two;
step three, the vehicle-mounted communication module judges whether the distance from the last diagnosis exceeds the set time t, if not, the step three is returned, and if so, the next step is executed;
step four, the vehicle-mounted communication module judges whether the user uses the diagnostic instrument, if so, the step two is returned, and if not, the next step is executed;
and step five, the vehicle-mounted communication module judges whether the engine is started, if not, the step two is returned, and if so, vehicle state information is collected, wherein the vehicle state information comprises fault coding information.
Has the advantages that: the judgment of the ignition signal, the set time and the use or non-use of the diagnostic instrument limits the fault diagnosis range to prevent the driving fault caused by the manual misoperation, such as: the driver is a beginner, and after sitting on the driver seat, the driver does not start the vehicle due to tension, and then the vehicle is damaged or the hand brake is not pulled down, so that the user and operation and maintenance personnel can better and accurately know the problem of the fault.
Further, in S5, the fault code information is analyzed to obtain fault information corresponding to the fault code information, and the fault information is fed back to the client according to the following steps:
the remote diagnosis background judges whether the diagnosis result has a fault, and if the diagnosis result does not have the fault or has the fault but does not meet the fault alarm condition, current information is stored;
and if the fault exists and the fault alarm condition is met, sending a message to the mobile client.
Has the advantages that: if the fault does not exist or exists but the fault alarm condition is not met, the current information is stored, the fault of the vehicle does not influence normal running if the tail of the vehicle is collided at some time, and the fault reporting is not needed at this time, so that the operation of a remote diagnosis background can be reduced, the faults are stored and stored as the current information, the fault which does not meet the fault alarm condition at this time can be displayed when a larger fault occurs next time, and the operation and maintenance personnel can repair the faults together.
Further, in S8, the service upper limit corresponds to the following criteria: and in the reservation time period in the reservation request, whether the reservation is full or not, and whether the number of the reserved operation and maintenance personnel in the reservation request is excessive or not.
Has the advantages that: the number of reserved persons is judged, and the situation that a plurality of operation and maintenance persons need to be served in the same time period is avoided, so that the service to the user can not be finished in the time period, the request to the user can be timely adjusted, and the reasonable scheduling of the operation and maintenance persons is better realized. For example: when one operation and maintenance person receives ten user requests and finishes the user requests within one hour, and if the operation and maintenance person finishes eight user requests within one hour, two users cannot get services, and the user experience of the users is poor.
The invention also provides an operation and maintenance personnel scheduling management system, which comprises:
the mobile client is used for logging in and using the user and is positioned at the user side;
the server is used for receiving the request sent by the mobile client, judging the request and is positioned at the service supply end;
the database is used for realizing the centralization of the server data;
the remote diagnosis background is used for receiving all the collected fault code information, analyzing the fault codes and sending the fault information;
the vehicle-mounted communication module is used for collecting fault code information;
the mobile client includes:
a third sending module for sending command to start the fault judgment module
The second receiving module is used for receiving the fault information;
the fourth sending module is used for uploading fault information so that the server side can display the fault information;
the vehicle-mounted communication module includes:
the fault judgment module is used for judging whether the diagnosis condition is met;
the fault acquisition module is used for acquiring fault coding information;
the first sending module is used for packaging all the collected fault code information and sending the fault code information to the remote diagnosis background;
the remote diagnosis background comprises:
the first receiving module is used for receiving all fault code information of the first sending module;
the fault analysis module is used for analyzing the fault coding information to obtain fault information corresponding to the fault coding information;
the second sending module is used for sending the fault information to the mobile client so that the mobile client can display the fault information;
the server side comprises:
the third receiving module is used for making an appointment or waiting for rescue and service personnel and uploading the fault information;
the first judgment module is used for judging whether reservation or rescue waiting is carried out, if yes, whether the service time period exceeds the upper limit of service is judged, if yes, information is fed back to the mobile client through the service end to remind a user of replacing a reservation request, and if not, reservation is successful;
and the work order pushing module is used for notifying the reserved operation and maintenance personnel by the service end after the reservation is successful or the rescue is waited to be sent, selecting whether the operation and maintenance personnel needs to go out according to the reservation time or the rescue waiting time, and simultaneously selecting a proper tool kit according to the fault information and determining whether to call for support according to the fault difficulty degree of the fault information.
The technical principle of the scheme is as follows:
when a vehicle fault occurs, a user logs in a mobile client at the first time, after logging in, a fault diagnosis process in a vehicle-mounted communication module is started, then vehicle condition information is collected, the collected information is sent to a remote diagnosis background, after the diagnosis is finished, the fault information can be sent to the mobile client, so that the mobile client can display the fault information, and a user can know the fault problem of the vehicle at a higher speed through the fault information, meanwhile, the user can upload fault information at the mobile user side, order is placed according to the condition of the vehicle, two modes of reservation and waiting for rescue are provided, the reservation is provided for the fault of the vehicle without influencing normal driving, the waiting for rescue is provided for the vehicle which cannot run, and operation and maintenance personnel are required to carry out field maintenance, and the mobile user terminal has multiple modes and can adapt to more fault conditions.
After the acquired information is sent to the remote diagnosis background, the remote diagnosis background analyzes the information to form fault information, and the fault information can directly display the faults of the vehicle.
After receiving the fault information sent by the remote diagnosis background, the user uploads the fault information to the server, and selects two schemes of reservation or waiting for rescue at the service end, the service end can make reservation judgment for the reserved user according to the reservation time, judge whether the reservation condition of the user is correct or not, meanwhile, the work order can be pushed to the corresponding operation and maintenance personnel, the request of the user can be processed in time, meanwhile, the information checking by the operation and maintenance personnel is facilitated, the operation and maintenance personnel can carry out reasonable maintenance arrangement according to the pushed information, for example, when the vehicle of the user is in a great fault and the vehicle cannot run, the mood of the user is certainly urgent, after the operation is carried out through the mobile user terminal, the problem of the vehicle can be intuitively known at the first time, the request is also sent to the server terminal, and the operation and maintenance personnel can reply to the request at the first time.
The technical effect of the scheme is as follows:
1. the user starts fault diagnosis through the mobile client, uploads the server after obtaining fault information, and performs reservation or rescue waiting operation at the server, so that the operation and maintenance personnel can select a proper tool kit according to the fault information, whether support is needed or not and the like, the operation and maintenance personnel can be effectively scheduled, the phenomenon that the operation and maintenance personnel are unreasonably scheduled is avoided, and the problem that the operation and maintenance personnel and a required vehicle are difficult to cooperate is solved.
2. The user can diagnose the trouble in the very first time that breaks down to form trouble information, can make user and operation and maintenance personnel know the trouble as early as possible, the user can come the decision to make an appointment or wait for the rescue through trouble information, the trouble condition of vehicle is known in advance to operation and maintenance personnel accessible trouble information, can better formulate the maintenance scheme, repair as early as possible with the assurance vehicle, avoid appearing the too much time waste of operation and maintenance personnel on troubleshooting, make the cooperation of operation and maintenance personnel and demand vehicle more simple and convenient.
Further, the fault determination module is used for determining whether the diagnosis condition is satisfied, and the specific determination steps are as follows
Step one, a user clicks a vehicle diagnosis button on a mobile client, the mobile client judges whether the user logs in, if not, the user needs to input a user name and a password, and executes the next step after inputting correct login success, and if the user logs in, directly executes the next step;
step two, the fault judgment module monitors an ignition signal, executes the next step after receiving the ignition signal, and otherwise, repeats the step two;
step three, the fault judgment module judges whether the distance from the last diagnosis exceeds the set time t, if not, the step three is returned, and if so, the next step is executed;
step four, the fault judgment module judges whether the user uses the diagnostic instrument, if so, the step two is returned, and if not, the next step is executed;
and step five, the fault judgment module judges whether the engine is started, if not, the step two is returned, and if so, vehicle state information is collected, wherein the vehicle state information comprises fault coding information.
Has the advantages that: the judgment of the ignition signal, the set time and the use or non-use of the diagnostic instrument limits the fault diagnosis range to prevent the driving fault caused by the manual misoperation, such as: the driver is a beginner, does not start the vehicle due to tension after sitting on the driver seat, and then assumes the situation that the vehicle is broken or the hand brake is not pulled down.
Further, the fault analysis module is configured to analyze the fault coding information to obtain fault information corresponding to the fault coding information, and feed the fault information back to the user according to the following steps: the remote diagnosis background judges whether the diagnosis result has a fault, and if the diagnosis result does not have the fault or has the fault but does not meet the fault alarm condition, current information is stored;
and if the fault exists and the fault alarm condition is met, sending a message to the mobile client.
Has the advantages that: if the fault does not exist or exists but the fault alarm condition is not met, the current information is stored, the fault of the vehicle does not influence normal running if the tail of the vehicle is collided at some time, and the fault reporting is not needed at this time, so that the operation of a remote diagnosis background can be reduced, the faults are stored and stored as the current information, the fault which does not meet the fault alarm condition at this time can be displayed when a larger fault occurs next time, and the operation and maintenance personnel can repair the faults together.
Further, the standard corresponding to the service upper limit of the first judgment module is as follows: and in the reservation time period in the reservation request, whether the reservation is full or not, and whether the number of the reserved service personnel in the reservation request is excessive or not.
Has the advantages that: the number of reserved persons is judged, and the situation that a plurality of operation and maintenance persons need to be served in the same time period is avoided, so that the service to the user can not be finished in the time period, the request to the user can be timely adjusted, and the reasonable scheduling of the operation and maintenance persons is better realized. For example: when one operation and maintenance person receives ten user requests and finishes the user requests within one hour, and if the operation and maintenance person finishes eight user requests within one hour, two users cannot get services, and the user experience of the users is poor.
Drawings
Fig. 1 is a schematic structural diagram of an operation and maintenance personnel scheduling management system according to an embodiment of the present invention.
Fig. 2 is a diagram of an operation and maintenance personnel scheduling management system architecture according to an embodiment of the present invention.
Fig. 3 is a flowchart illustrating a diagnosis process of a fault determination module according to an embodiment of the invention.
Fig. 4 is a flowchart illustrating a method for scheduling and managing operation and maintenance personnel according to a second embodiment of the present invention.
Detailed Description
The following is further detailed by way of specific embodiments:
reference numerals in the drawings of the specification include: the system comprises a vehicle-mounted communication module 1, a fault judgment module 100, a fault collection module 101, a first sending module 102, a remote diagnosis background 2, a first receiving module 200, a fault analysis module 201, a second sending module 202, a server 3, a third receiving module 300, a first judgment module 301, a work order pushing module 302, a database 4, a mobile client 5, a second receiving module 501, a third sending module 502 and a fourth sending module 503.
Example one
An embodiment substantially as shown in figures 1 and 2 of the accompanying drawings: an operation and maintenance personnel scheduling management system, comprising: the vehicle-mounted communication system comprises a vehicle-mounted communication module 1, a remote diagnosis background 2, a server 3, a database 4 and a mobile client 5, wherein the mobile client is in communication connection with the server 3 through the mobile internet, the server 3 is in communication connection with the database 4 through the mobile internet, the remote diagnosis background 2 is in communication connection with the mobile client 5 through the mobile internet, and the vehicle-mounted communication module 1 is in communication connection with the remote diagnosis background 2 through the mobile internet.
The mobile client 5 is used for logging in and using the user and is positioned at the user end, namely products such as mobile phones; the server 3 is used for receiving the request sent by the mobile client 5, judging the request and is positioned at a service supply end; the database 4 is used for realizing the centralization of the data of the server 3; and the remote diagnosis background 2 is used for receiving all the collected fault code information, analyzing the fault codes and sending the fault information.
The mobile client 5 includes: a fourth sending module 503, a second receiving module 501 and a third sending module 502.
A fourth sending module 503, configured to send an instruction to start the failure determining module 100 for determining.
And the second receiving module 501 is used for receiving the fault information, and the fault information formed by a series of diagnoses by the remote diagnosis background 2 is sent to the mobile user terminal, so that the user can know the actual fault condition of the vehicle.
The third sending module 502 is configured to upload fault information, so that the server 3 displays the fault information, and the user selects to make an appointment or wait for rescue, service personnel and upload the fault information again through the mobile client 5, where the information needs to be sent to the server 3, so that the operation and maintenance personnel can know the vehicle condition of the user, and can better provide a maintenance scheme.
The vehicle-mounted communication module 1 includes a fault determining module 100, a fault collecting module 101, and a first sending module 102, and is configured to implement starting of a fault, collecting of fault information, sending of a request corresponding to the fault, and the like.
The failure determination module 100 is configured to determine whether the diagnosis condition is satisfied, as shown in fig. 3, the determining steps are as follows:
step one, a user clicks a vehicle diagnosis button on a mobile client 5, the mobile client 5 judges whether the user logs in, if not, the user needs to input a user name and a password, and executes the next step after inputting correct login success, and if so, directly executes the next step;
step two, the fault judgment module 100 monitors an ignition signal, executes the next step after receiving the ignition signal, and otherwise, repeats the step two;
step three, the fault judgment module 100 judges whether the distance from the last diagnosis exceeds the set time t, if not, the step three is returned, and if so, the next step is executed;
step four, the fault judgment module 100 judges whether the user uses the diagnostic apparatus, if so, the step two is returned, and if not, the next step is executed;
and step five, the fault judgment module 100 judges whether the engine is started, if not, the step two is returned, and if so, vehicle state information is collected, wherein the vehicle state information comprises fault coding information.
The fault collection module 101 collects vehicle state information, the vehicle state information comprises fault coding information, and the current hand brake state, gear state, door state, window state, power supply state and battery state of the vehicle can also be collected.
And the first sending module 102 is configured to package all the collected fault code information and send the fault code information to the remote diagnosis background 2.
The remote diagnosis background 2 includes: a first receiving module 200, a failure analyzing module 201 and a second sending module 202.
The first receiving module 200 is used for receiving all fault code information of the vehicle-mounted communication module 1.
The fault analysis module 201 is configured to analyze the fault coding information to obtain fault information corresponding to the fault coding information, and feed back information to a client according to the following steps:
the remote diagnosis background 2 judges whether the diagnosis result has a fault, if the diagnosis result has no fault or has a fault but does not meet the fault alarm condition, the current information is stored, and if the diagnosis result has a fault and meets the fault alarm condition, the message is sent to the mobile client 5.
Sometimes, the fault of the vehicle does not affect the normal running, such as 'the tail of the vehicle is collided', the fault does not affect the normal driving of a driver, only is not beautiful, and the fault does not need to be reported at this time, so that the operation of the remote diagnosis background 2 can be reduced, and the faults are stored and stored as current information, so that the fault which does not meet the fault alarm condition at this time can be displayed when a larger fault occurs next time, the operation and maintenance personnel can repair the fault together, and the maintenance time of the operation and maintenance personnel is reduced.
The second sending module 202 is configured to send the fault information to the mobile client 5, so that the mobile client 5 displays the fault information, the fault information is sent to the mobile client 5 at the first time, a client can know what faults exist at all, and if some faults can be repaired by itself, the client can repair the faults by itself, thereby avoiding resource waste of dozens of minutes while operation and maintenance personnel come and take two hours to perform maintenance.
The server 3 includes: a third receiving module 300, a first judging module 301 and a work order pushing module 302.
And a third receiving module 300 for making an appointment or waiting for rescue, service personnel and uploading the fault information.
The first judgment module 301 is used for judging whether to make a reservation or wait for rescue, if so, judging whether the service upper limit is exceeded in the reservation time period, if so, feeding information back to the mobile client 5 through the server 3 to remind a user of changing the reservation request, otherwise, the reservation is successful, and when the user performs the reservation operation, the user can select an operation and maintenance person who wants to be served by the user, and can also recommend by a system, and when the user selects the operation and maintenance person, the operation and maintenance person who may be selected has many people to be served in the reservation time period, so the operation and maintenance person has no way to continue to serve the user, and when the operation and maintenance person selects the operation and maintenance person, the operation and maintenance person can remind the user of changing the reservation request.
The work order pushing module 302 is used for the operation and maintenance personnel to check, after the reservation is successful or the rescue is waiting to be sent, the service end 3 will notify the reserved operation and maintenance personnel, and the operation and maintenance personnel can select whether to go out according to the reservation time or the rescue waiting time through checking the request, and simultaneously select a proper tool kit according to the fault information and determine whether to call for support according to the fault difficulty of the fault information.
Example two
Fig. 4 is a flowchart illustrating steps of a method for scheduling and managing operation and maintenance staff according to this embodiment. The method comprises the following main steps:
s1, the user logs in the mobile client and establishes communication connection with the server through the mobile internet;
s2, starting a diagnosis process of the vehicle-mounted communication module through the mobile client;
s3, when the diagnosis condition is met, the vehicle-mounted communication module collects fault coding information;
s4, packaging all the collected fault code information by the vehicle-mounted communication module, and sending the fault code information to a remote diagnosis background;
s5, the remote diagnosis background analyzes the fault coding information to obtain fault information corresponding to the fault coding information;
s6, sending the fault information to a mobile client so that the mobile client displays the fault information;
s7, the user selects to make a reservation or wait for rescue and service personnel and upload the fault information through the mobile client again, and request information is sent to the server through the mobile client;
s8, the server receives the request sent by the mobile client, and judges whether the request is a reservation or a rescue waiting, if the request is a reservation, whether the service time period exceeds the upper limit of the service is judged, if yes, the server feeds back information to the mobile client to remind a user of replacing the reservation request, and if not, the reservation is successful;
and S9, after the reservation is successful or the rescue is waited to be sent, the operation and maintenance personnel logs in the server, and the operation and maintenance personnel select whether to go out according to the reservation time or the waiting rescue, select a proper tool kit according to the fault information and determine whether to call for support according to the fault difficulty of the fault information.
EXAMPLE III
The operation and maintenance personnel scheduling management system is different from the first embodiment in that the operation and maintenance personnel scheduling management system further comprises:
a data extraction module for extracting the position data and the positioning time of the signal terminal at the position point and the acceleration a of the three-axis accelerometer along the X, Y axisx、ayThe values of (a) and gyroscope variation data;
the speed calculation module is used for calculating the running speed of the signal terminal by using the position data and the positioning time of the adjacent position points;
the acceleration calculation module is used for calculating the acceleration according to the running speed and the positioning time of the signal terminal at the adjacent position points;
the first judgment module is used for judging a signal position drift point according to the numerical relation between the magnitude of the acceleration and a preset acceleration threshold;
a second judging module for judging the acceleration a of the three-axis accelerometer along the X, Y axis according to the change degree of the gyroscopex、ayComparing the sizes to judge the actual situation of the position point and judge the state of the position point;
comparison ax、ayAnd (3) judging the magnitude of the numerical value by combining with the change degree of the gyroscope:
if ax＝ayIf the gyroscope is not changed, the position point is judged to be a signal position drift point;
if ax≈ay≠0, judging that the position point is opened by the vehicle owner if the gyroscope vibrates;
if ax、ayAnd if the change is fast and the gyroscope changes violently, judging that the vehicle is collided.
The track generation module is used for deleting the position data of the signal position drift point from the position data sequence to obtain a normal position data sequence, and sequentially connecting the normal position points corresponding to the normal position data sequence according to the sequence of the positioning time to obtain the motion track of the signal terminal;
a data acquisition module for acquiring acceleration a along X, Y axis from gyroscope variation degree and three-axis accelerometerx、ayAnd collecting the judgment result of the actual driving condition in the combination of the size comparison, comparing the judgment result with the driving condition data of the historical position points, and updating the data in combination with the actual condition.
The specific implementation process is as follows:
extracting position data and positioning time of signal terminal at position point, and acceleration a of three-axis accelerometer along X, Y axisx、ayThe values of (a) and gyroscope variation data; calculating the running speed of the signal terminal according to the position data and the positioning time of the adjacent position points; calculating the acceleration by the running speed and the positioning time of the signal terminal at the adjacent position points; judging the signal position drift point or the change degree of the gyroscope and the acceleration a of the triaxial accelerometer along the X, Y axis according to the numerical relationship between the acceleration and the preset acceleration thresholdx、ayComparing the sizes to judge the actual situation of the position point and judge the state of the position point, wherein the judging process is as follows:
if ax＝ayIf the gyroscope is not changed, the position point is judged to be a signal position drift point;
if ax≈ay≠0, judging that the position point is opened by the vehicle owner if the gyroscope vibrates;
if ax、ayAnd if the change is fast and the gyroscope changes violently, judging that the vehicle is collided.
And finally, sending a judgment result, directly abandoning when judging as the GSP position drift point, and reporting when judging as the non-signal position drift point.
The foregoing is merely an example of the present invention and common general knowledge of known specific structures and features of the embodiments is not described herein in any greater detail. It should be noted that, for those skilled in the art, without departing from the structure of the present invention, several changes and modifications can be made, which should also be regarded as the protection scope of the present invention, and these will not affect the effect of the implementation of the present invention and the practicability of the patent.
Claims (8)
1. A scheduling management method for operation and maintenance personnel is characterized by comprising the following steps:
s1, the user logs in the mobile client and establishes communication connection with the server through the mobile internet;
s2, starting a diagnosis process of the vehicle-mounted communication module through the mobile client;
s3, when the diagnosis condition is met, the vehicle-mounted communication module collects fault coding information;
s4, packaging all the collected fault code information by the vehicle-mounted communication module, and sending the fault code information to a remote diagnosis background;
s5, the remote diagnosis background analyzes the fault coding information to obtain fault information corresponding to the fault coding information;
s6, sending the fault information to a mobile client so that the mobile client displays the fault information;
s7, the user selects to make a reservation or wait for rescue and service personnel and upload the fault information through the mobile client again, and request information is sent to the server through the mobile client;
s8, the server receives the request sent by the mobile client, and judges whether the request is a reservation or a rescue waiting, if the request is a reservation, whether the service time period exceeds the upper limit of the service is judged, if yes, the server feeds back information to the mobile client to remind a user of replacing the reservation request, and if not, the reservation is successful;
and S9, after the reservation is successful or the rescue is waited to be sent, the operation and maintenance personnel logs in the server, and the operation and maintenance personnel select whether to go out according to the reservation time or the waiting rescue, select a proper tool kit according to the fault information and determine whether to call for support according to the fault difficulty of the fault information.
2. The operation and maintenance personnel scheduling management method according to claim 1, characterized in that: in S2, the diagnostic procedure for starting the vehicle communication module by the mobile client determines whether the diagnosis is satisfied as follows:
step one, a user clicks a vehicle diagnosis button on a mobile client, the mobile client judges whether the user logs in, if not, the user needs to input a user name and a password, and executes the next step after inputting correct login success, and if the user logs in, directly executes the next step;
step two, the vehicle-mounted communication module monitors an ignition signal, executes the next step after receiving the ignition signal, and otherwise, repeats the step two;
step three, the vehicle-mounted communication module judges whether the distance from the last diagnosis exceeds the set time t, if not, the step three is returned, and if so, the next step is executed;
step four, the vehicle-mounted communication module judges whether the user uses the diagnostic instrument, if so, the step two is returned, and if not, the next step is executed;
and step five, the vehicle-mounted communication module judges whether the engine is started, if not, the step two is returned, and if so, vehicle state information is collected, wherein the vehicle state information comprises fault coding information.
3. The operation and maintenance personnel scheduling management method according to claim 1, characterized in that: in S5, the fault code information is analyzed to obtain fault information corresponding to the fault code information, and the fault information is fed back to the client according to the following steps:
the remote diagnosis background judges whether the diagnosis result has a fault, and if the diagnosis result does not have the fault or has the fault but does not meet the fault alarm condition, current information is stored;
and if the fault exists and the fault alarm condition is met, sending a message to the mobile client.
4. The operation and maintenance personnel scheduling management method according to claim 1, characterized in that: in S8, the standard corresponding to the service upper limit is: and in the reservation time period in the reservation request, whether the reservation is full or not, and whether the number of the reserved operation and maintenance personnel in the reservation request is excessive or not.
5. An operation and maintenance personnel scheduling management system, comprising:
the mobile client is used for logging in and using the user and is positioned at the user side;
the server is used for receiving the request sent by the mobile client, judging the request and is positioned at the service supply end;
the database is used for realizing the centralization of the server data;
the remote diagnosis background is used for receiving all the collected fault code information, analyzing the fault codes and sending the fault information;
the vehicle-mounted communication module is used for collecting fault code information;
the mobile client includes:
a third sending module for sending command to start the fault judgment module
The second receiving module is used for receiving the fault information;
the fourth sending module is used for uploading fault information so that the server side can display the fault information;
the vehicle-mounted communication module includes:
the fault judgment module is used for judging whether the diagnosis condition is met;
the fault acquisition module is used for acquiring fault coding information;
the first sending module is used for packaging all the collected fault code information and sending the fault code information to the remote diagnosis background;
the remote diagnosis background comprises:
the first receiving module is used for receiving all fault code information of the first sending module;
the fault analysis module is used for analyzing the fault coding information to obtain fault information corresponding to the fault coding information;
the second sending module is used for sending the fault information to the mobile client so that the mobile client can display the fault information;
the server side comprises:
the third receiving module is used for making an appointment or waiting for rescue and service personnel and uploading the fault information;
the first judgment module is used for judging whether reservation or rescue waiting is carried out, if yes, whether the service time period exceeds the upper limit of service is judged, if yes, information is fed back to the mobile client through the service end to remind a user of replacing a reservation request, and if not, reservation is successful;
and the work order pushing module is used for notifying the reserved operation and maintenance personnel by the service end after the reservation is successful or the rescue is waited to be sent, selecting whether the operation and maintenance personnel needs to go out according to the reservation time or the rescue waiting time, and simultaneously selecting a proper tool kit according to the fault information and determining whether to call for support according to the fault difficulty degree of the fault information.
6. The operation and maintenance personnel scheduling management system of claim 5, wherein: the fault judgment module is used for judging whether the diagnosis condition is met, and the specific judgment steps are as follows
Step one, a user clicks a vehicle diagnosis button on a mobile client, the mobile client judges whether the user logs in, if not, the user needs to input a user name and a password, and executes the next step after inputting correct login success, and if the user logs in, directly executes the next step;
step two, the fault judgment module monitors an ignition signal, executes the next step after receiving the ignition signal, and otherwise, repeats the step two;
step three, the fault judgment module judges whether the distance from the last diagnosis exceeds the set time t, if not, the step three is returned, and if so, the next step is executed;
step four, the fault judgment module judges whether the user uses the diagnostic instrument, if so, the step two is returned, and if not, the next step is executed;
and step five, the fault judgment module judges whether the engine is started, if not, the step two is returned, and if so, vehicle state information is collected, wherein the vehicle state information comprises fault coding information.
7. The operation and maintenance personnel scheduling management system of claim 5, wherein: the fault analysis module is used for analyzing the fault coding information to obtain fault information corresponding to the fault coding information, and feeding the fault information back to a user according to the following steps: the remote diagnosis background judges whether the diagnosis result has a fault, and if the diagnosis result does not have the fault or has the fault but does not meet the fault alarm condition, current information is stored;
and if the fault exists and the fault alarm condition is met, sending a message to the mobile client.
8. The operation and maintenance personnel scheduling management system of claim 5, wherein: the standard corresponding to the service upper limit of the first judgment module is as follows: and in the reservation time period in the reservation request, whether the reservation is full or not, and whether the number of the reserved service personnel in the reservation request is excessive or not.
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