CN112800199A - Method and system for supporting dynamic flexible configuration of verbal text content - Google Patents
Method and system for supporting dynamic flexible configuration of verbal text content Download PDFInfo
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- 230000001755 vocal effect Effects 0.000 title claims description 16
- 230000008859 change Effects 0.000 claims abstract description 10
- 238000004088 simulation Methods 0.000 claims description 20
- 230000006870 function Effects 0.000 abstract description 3
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- G—PHYSICS
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- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/3331—Query processing
- G06F16/334—Query execution
- G06F16/3343—Query execution using phonetics
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
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- G06F40/10—Text processing
- G06F40/12—Use of codes for handling textual entities
- G06F40/151—Transformation
- G06F40/157—Transformation using dictionaries or tables
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- G06F40/00—Handling natural language data
- G06F40/10—Text processing
- G06F40/166—Editing, e.g. inserting or deleting
- G06F40/186—Templates
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- G—PHYSICS
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- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
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- G06F40/35—Discourse or dialogue representation
Abstract
The invention relates to a method and a system for supporting dynamic and flexible configuration of a language text content, which support configuration of a common variable dictionary to replace a property with a change and support configuration of a variable dictionary started under a condition by pre-configuring a variable dictionary with a dynamic change in a service when adding a language template, can carry out custom configuration and binding on the language template through a service route, and automatically fill request information in a corresponding variable dictionary by screening the language template corresponding to the service when a client handles the service, thereby obtaining complete language information and further converting the complete language information into a voice file. The invention reduces the operation of repeated configuration of similar dialects in the configuration of the business dialects, realizes free assembly, flexible configuration and template reuse, makes the text of the configuration of the business dialects concise and pure, supports the preview function of the configuration of the dialects, can present the effect of subsequent display at the front end of the business after the configuration is finished, effectively improves the efficiency and the quality of the configuration of the dialects, and improves the operation efficiency of the business.
Description
Technical Field
The invention relates to the technical field of computers, in particular to a method and a system for supporting dynamic and flexible configuration of a verbal text content.
Background
At present, when business handling is carried out in industries such as the financial field and the like, attention information of the business handling of a client needs to be informed, a realization mode at the present stage is to manufacture corresponding voice files according to different business scenes, and business personnel inform the client to carry out information confirmation by a mode of broadcasting the voice files through a machine according to the business scenes selected by the client.
At present, corresponding voice files are configured according to service scenes, so that although the handling requirements of different service scenes at present can be met, the following problems exist: the method has the advantages of manual pre-production of a large number of voice files, incapability of containing personalized contents, low voice file configuration efficiency, high time cost, poor customer experience and the like.
Disclosure of Invention
The invention aims to provide a method and a system for supporting dynamic and flexible configuration of a language text content, which aim to solve the technical problems.
In order to solve the above technical problem, an embodiment of the present invention provides a method for supporting dynamic flexible configuration of a verbal text content, including:
a dynamically changing variable dictionary exists in the pre-configured service, and a dynamically changing part of the dialog template configures service variables to generate a service dialog template; the business variables comprise common variables and logic variables, and the logic variables are variables supporting condition starting;
configuring the service and product attributes of the service conversational template according to the personalized scene, and binding the service conversational template with a corresponding service route;
when a client performs service handling, acquiring a service session template matched with a request parameter in the service route according to the request parameter transmitted by the client, and replacing a service variable in the service session template with session content corresponding to the request parameter to obtain complete session information;
and converting the complete dialect information into a voice file.
Further, the replacing the business variable in the business conversation template with the conversation content corresponding to the request parameter to obtain the complete conversation information specifically includes:
acquiring a speech technology template list of the business speech technology template according to the business speech technology template, and extracting corresponding rule variables from request parameters transmitted from a client according to the speech technology template list;
and replacing the business variable with the dialect content corresponding to the request parameter according to the rule variable to obtain the complete dialect information.
Further, before the configuring the service and the product attribute of the service conversational template according to the personalized scenario and binding the service conversational template with the corresponding service route, the method further includes:
and replacing the business variable with the dialect content corresponding to the simulation data according to preset simulation data to obtain preview simulation dialect information.
Further, before the dynamically changing variable dictionary exists in the preconfigured service, the method further includes:
and coding and naming the configured service variables according to a preset rule and then storing the service variables into a database.
Further, the type of the business conversational template comprises one or more of risk disclosure, question-answering conversation, reading statement and reading protocol.
In order to solve the same technical problem, the present invention further provides a system for supporting dynamic flexible configuration of a verbal text content, comprising:
the initial template generation module is used for configuring a variable dictionary with dynamic change in the pre-configured business, and configuring business variables for the dynamic change part of the dialogue template to generate a business dialogue template; the business variables comprise common variables and logic variables, and the logic variables are variables supporting condition starting;
the service route configuration module is used for configuring the service and the product attribute of the service conversational template according to the personalized scene and binding the service conversational template and the corresponding service route;
the complete information generation module is used for acquiring a business conversation template matched with the request parameter in the business route according to the request parameter transmitted by the client when the client transacts business, and replacing business variables in the business conversation template with conversation content corresponding to the request parameter to obtain complete conversation information;
and the voice file generation module is used for converting the complete dialect information into a voice file.
Further, the replacing the business variable in the business conversation template with the conversation content corresponding to the request parameter to obtain the complete conversation information specifically includes:
acquiring a speech technology template list of the business speech technology template according to the business speech technology template, and extracting corresponding rule variables from request parameters transmitted from a client according to the speech technology template list;
and replacing the business variable with the dialect content corresponding to the request parameter according to the rule variable to obtain the complete dialect information.
Further, the system for supporting the dynamic flexible configuration of the verbal text content further comprises:
and the complete conversation preview module is used for replacing the business variable with conversation content corresponding to the simulation data according to preset simulation data to obtain preview simulation conversation information.
Further, the system for supporting the dynamic flexible configuration of the verbal text content further comprises:
and the service variable configuration module is used for coding and naming the configured service variables according to a preset rule and then storing the service variables into a database.
Further, the type of the business conversational template comprises one or more of risk disclosure, question-answering conversation, reading statement and reading protocol.
Compared with the prior art, the invention has the following beneficial effects:
the invention provides a method and a system for supporting dynamic and flexible configuration of a language text content, wherein the method comprises the following steps: a dynamically changing variable dictionary exists in the pre-configured service, and a dynamically changing part of the dialog template configures service variables to generate a service dialog template; the business variables comprise common variables and logic variables, and the logic variables are variables supporting condition starting; configuring the service and product attributes of the service conversational template according to the personalized scene, and binding the service conversational template with a corresponding service route; when a client performs service handling, acquiring a service session template matched with a request parameter in the service route according to the request parameter transmitted by the client, and replacing a service variable in the service session template with session content corresponding to the request parameter to obtain complete session information; and converting the complete dialect information into a voice file. The invention can efficiently, conveniently and flexibly configure the voice file, thereby improving the efficiency of voice file configuration and meeting the individual requirements of the voice file.
Drawings
FIG. 1 is a flowchart illustrating a method for supporting dynamic flexible configuration of a verbal text content according to an embodiment of the present invention;
FIG. 2 is a schematic diagram of a speech configuration architecture according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of a system for supporting dynamic flexible configuration of a verbal text content according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be described clearly and completely with reference to the accompanying drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Referring to fig. 1, an embodiment of the present invention provides a method for supporting dynamic flexible configuration of a verbal text content, including the steps of:
s1, a dynamically changing variable dictionary exists in the pre-configured services, and the dynamically changing part of the dialogue template configures service variables to generate a service dialogue template; the business variables comprise common variables and logic variables, and the logic variables are variables supporting condition starting;
s2, configuring the service and product attribute of the service conversational template according to the personalized scene, and binding the service conversational template with the corresponding service route; it should be noted that the service route may be a product type, a service type, or a combination of a service and a product or a product type.
S3, when the client transacts the business, according to the request parameter transmitted from the client, obtaining the business tactical template matched with the request parameter in the business route, and replacing the business variable in the business tactical template with the tactical content corresponding to the request parameter to obtain the complete tactical information;
and S4, converting the complete conversation information into a voice file.
In this embodiment of the present invention, further, the replacing the service variable in the service conversational template with the conversational content corresponding to the request parameter to obtain the complete conversational information specifically includes:
acquiring a speech technology template list of the business speech technology template according to the business speech technology template, and extracting corresponding rule variables from request parameters transmitted from a client according to the speech technology template list;
and replacing the business variable with the dialect content corresponding to the request parameter according to the rule variable to obtain the complete dialect information.
In the embodiment of the present invention, before S2, the method further includes:
and replacing the business variable with the dialect content corresponding to the simulation data according to preset simulation data to obtain preview simulation dialect information.
In the embodiment of the present invention, further before step S1, the method further includes:
and coding and naming the configured service variables according to a preset rule and then storing the service variables into a database.
In the embodiment of the present invention, further, the types of the business conversational template include one or more of risk disclosure, question answering, reading statement and reading protocol.
Based on the above solution, in order to better understand the method for supporting dynamic flexible configuration of the conversational text content provided by the embodiment of the present invention, the following detailed description is made:
the invention starts from the perspective of a user to design a product, adopts a flexible configuration mode of a dialect text, realizes service configuration under different scenes by setting a dialect variable for dynamic replacement and a conditional starting mode of the dialect content, and solves the problem that a large number of voice files are required to be manufactured due to frequently changing factors such as different services, products, client names and the like.
Referring to fig. 2, the technical solution of the present invention is as follows:
1. business personnel input and configure related business variables, wherein the business variables are divided into common variables and logic variables, the common variables are words and sentences which are easy to transform in a speech technology, and the logic variables are starting conditions of the speech technology; and setting information such as variable codes corresponding to the business variables and corresponding names and storing the information into a database.
2. And performing service speech configuration, and selecting a corresponding speech type in advance, for example: the method comprises the steps of risk disclosure (one-section call), question-answering call, reading statement, reading protocol and the like, supports custom setting of call codes and call names, and sets corresponding business call contents according to the requirements of different business products, wherein the business call contents comprise introduction, purchase deadline, risk level and the like of business or products.
3. When the business conversation content is configured, the changed part can be enumerated, and the dynamically changed part is pre-written by using common variables, such as "$ { custName } mr/woman, and the product purchased by you is $ { product }"; if the business dialect is started conditionally and supports clicking to set condition variables at any position, the set condition variables are automatically generated at the beginning of the sentence, and the dialect needs to meet the conditions to be started, for example, "$ [ isOld ═ 1] is started as you belong to high-age investors over 70 years.
4. After the relevant rules are set, the dialect configuration preview function is supported, and the complete dialect preview can be realized by filling corresponding simulation data according to the configured variable values.
5. And after checking that the configuration of the related speech information is correct, configuring the attribute of the service route, selecting the speech information related to the service or the product in a configuration interface of the service route, arranging the sequence numbers of the speech information according to the playing sequence, and binding the selected speech information with the configured service route by the server to realize the complete speech configuration of the whole service flow. The sequence of conversational rules for traffic routing configuration may be manually dragged and adjusted.
6. When a client transacts a business, a server interface transmits a corresponding request parameter such as a business routing key to request the server to acquire a business rule, the server acquires a business template list of the business through the business routing, and according to whether the business rule has a configured variable symbol attribute, for example: and { }, $ [ ], extracting the content of the variable symbol after searching for corresponding variable attributes, comparing the content with the transmission parameter of the client, replacing a corresponding rule variable if the comparison is consistent, extracting the content for the condition variable to obtain a key value, for example, obtaining (isOld, 1) for $ [ isOld ═ 1], then comparing the key value with the transmission parameter of the client, extracting the dialect rule if the key value is consistent, obtaining complete dialect information after processing the dialect rule, and converting the dialect information into a voice file for broadcasting by adopting the prior art.
Further, the technical details of the embodiments of the present invention are set forth in detail as follows:
1. the service route is composed of a plurality of parameters, wherein the parameters include but are not limited to product numbers, incoming line time, area numbers and the like, dialogs are associated and bound with the route, the route-dialogs are in a one-to-many relationship, corresponding dialogs can be found through the route, the server can compare and replace rule variables in the dialogs with client-side transmission parameters and return the rule variables to the client-side after replacement, the client-side obtains complete dialogs, the obtained corresponding dialogs are serial numbers, and the client-side plays the corresponding dialogs sequentially through the serial numbers.
2. Traffic routing binding terminology may be understood as a ring module. Setting the initial edited dialect as an original link template, setting a dialect rule and forming a new target dialect for binding only after copying the content of the current original link template, wherein each dialect can be regarded as a set of a plurality of link template copies, and the link template copies are constructed in a chain structure. The link module belongs to a configuration item, cannot be associated with a similar level of a telephone operation, belongs to a fixed resource in the system and supports new establishment and editing.
The dialect supports versioning. When a certain dialect needs to be modified (such as template sequence change, content change and the like in the dialect), firstly modifying the content, copying the content of the source dialect and updating the content needing to be modified when submitting modification, and generating a new target dialect (with an increasing version number), thereby keeping the content of the source dialect unchanged; meanwhile, the route which is currently associated with the source dialect is firstly unbound and is re-associated with the new version of the dialect, and the subsequent newly added route can only be associated with the latest version of the dialect.
Conversational support content backtracking. When the language operation version is changed, the original language operation corresponding to the running water can still be checked according to the incidence relation when the running water is checked, and the original language operation content cannot be covered along with the updating of the language operation version.
3. The link module can support the configuration of common variables and logic variables, both of which are placeholders in nature, and the difference is that the common variables are used for directly replacing values transmitted by the client, and the logic variables need to carry out logic judgment on the values transmitted by the client.
Compared with the prior art, the invention has the following beneficial effects:
the invention replaces the part with dynamic change with variable when configuring the business talk by pre-configuring the variable data with dynamic change in the business, and the request information is filled in the corresponding variable data when the client organizes the data to request the business talk, thereby obtaining the process of the complete talk.
The invention reduces most operations of repeated configuration of similar dialogs in the configuration of the business dialogs, simplifies and purposively configures texts of the configuration of the business dialogs, provides different types of variables to solve different complex scenes, also supports the function of previewing configuration information by pre-inputting simulation data, reduces the risk of configuration errors of the dialogs texts, saves test verification time and labor cost, and improves the business handling efficiency.
It should be noted that the above method or flow embodiment is described as a series of acts or combinations for simplicity, but those skilled in the art should understand that the present invention is not limited by the described acts or sequences, as some steps may be performed in other sequences or simultaneously according to the present invention. Further, those skilled in the art will appreciate that the embodiments described in the specification are exemplary embodiments and that no single embodiment is necessarily required by the inventive embodiments.
Referring to fig. 3, to solve the same technical problem, the present invention further provides a system for supporting dynamic flexible configuration of a verbal text content, comprising:
an initial template generation module 1, configured to have a dynamically changing variable dictionary in a pre-configured service, and configure service variables for a dynamically changing part of a dialog template to generate a service dialog template; the business variables comprise common variables and logic variables, and the logic variables are variables supporting condition starting;
a service route configuration module 2, configured to configure the service and product attributes of the service conversational template according to the personalized scene, and bind the service conversational template with the corresponding service route;
the complete information generation module 3 is used for acquiring a business conversation template matched with the request parameter in the business route according to the request parameter transmitted by the client when the client transacts business, and replacing the business variable in the business conversation template with the conversation content corresponding to the request parameter to obtain complete conversation information;
and the voice file generation module 4 is used for converting the complete dialect information into a voice file.
Further, the replacing the business variable in the business conversation template with the conversation content corresponding to the request parameter to obtain the complete conversation information specifically includes:
acquiring a speech technology template list of the business speech technology template according to the business speech technology template, and extracting corresponding rule variables from request parameters transmitted from a client according to the speech technology template list;
and replacing the business variable with the dialect content corresponding to the request parameter according to the rule variable to obtain the complete dialect information.
Further, the system for supporting the dynamic flexible configuration of the verbal text content further comprises:
and the complete conversation preview module is used for replacing the business variable with conversation content corresponding to the simulation data according to preset simulation data to obtain preview simulation conversation information.
Further, the system for supporting the dynamic flexible configuration of the verbal text content further comprises:
and the service variable configuration module is used for coding and naming the configured service variables according to a preset rule and then storing the service variables into a database.
Further, the type of the business conversational template comprises one or more of risk disclosure, question-answering conversation, reading statement and reading protocol.
It can be understood that the above system item embodiments correspond to the method item embodiments of the present invention, and the system for supporting the dynamic flexible configuration of the language text content provided by the embodiment of the present invention can implement the method for supporting the dynamic flexible configuration of the language text content provided by any one of the method item embodiments of the present invention.
While the foregoing is directed to the preferred embodiment of the present invention, it will be understood by those skilled in the art that various changes and modifications may be made without departing from the spirit and scope of the invention.
Claims (10)
1. A method for supporting dynamic flexible configuration of conversational text content, comprising:
a dynamically changing variable dictionary exists in the pre-configured service, and a dynamically changing part of the dialog template configures service variables to generate a service dialog template; the business variables comprise common variables and logic variables, and the logic variables are variables supporting condition starting;
configuring the service and product attributes of the service conversational template according to the personalized scene, and binding the service conversational template with a corresponding service route;
when a client performs service handling, acquiring a service session template matched with a request parameter in the service route according to the request parameter transmitted by the client, and replacing a service variable in the service session template with session content corresponding to the request parameter to obtain complete session information;
and converting the complete dialect information into a voice file.
2. The method for supporting dynamic flexible configuration of conversational text content according to claim 1, wherein the replacing the business variables in the business conversational template with the conversational content corresponding to the request parameter to obtain the complete conversational information specifically comprises:
acquiring a speech technology template list of the business speech technology template according to the business speech technology template, and extracting corresponding rule variables from request parameters transmitted from a client according to the speech technology template list;
and replacing the business variable with the dialect content corresponding to the request parameter according to the rule variable to obtain the complete dialect information.
3. The method of claim 1, wherein before configuring the service and product attributes of the service conversational template according to the personalized scenario and binding the service conversational template with the corresponding service route, the method further comprises:
and replacing the business variable with the dialect content corresponding to the simulation data according to preset simulation data to obtain preview simulation dialect information.
4. The method of claim 1, wherein before the dynamically changing variable dictionary exists in the preconfigured service, the method further comprises:
and coding and naming the configured service variables according to a preset rule and then storing the service variables into a database.
5. The method of claim 1, wherein the types of the business conversational templates include one or more of risk disclosure, question-answering, reading statements, and reading protocols.
6. A system for supporting dynamic flexible configuration of verbal text content, comprising:
the initial template generation module is used for configuring a variable dictionary with dynamic change in the pre-configured business, and configuring business variables for the dynamic change part of the dialogue template to generate a business dialogue template; the business variables comprise common variables and logic variables, and the logic variables are variables supporting condition starting;
the service route configuration module is used for configuring the service and the product attribute of the service conversational template according to the personalized scene and binding the service conversational template and the corresponding service route;
the complete information generation module is used for acquiring a business conversation template matched with the request parameter in the business route according to the request parameter transmitted by the client when the client transacts business, and replacing business variables in the business conversation template with conversation content corresponding to the request parameter to obtain complete conversation information;
and the voice file generation module is used for converting the complete dialect information into a voice file.
7. The system for supporting dynamic flexible configuration of conversational text content according to claim 6, wherein the replacing the business variables in the business conversational template with the conversational content corresponding to the request parameter to obtain the complete conversational information specifically comprises:
acquiring a speech technology template list of the business speech technology template according to the business speech technology template, and extracting corresponding rule variables from request parameters transmitted from a client according to the speech technology template list;
and replacing the business variable with the dialect content corresponding to the request parameter according to the rule variable to obtain the complete dialect information.
8. The system for supporting dynamic flexible configuration of verbal text content according to claim 6, further comprising:
and the complete conversation preview module is used for replacing the business variable with conversation content corresponding to the simulation data according to preset simulation data to obtain preview simulation conversation information.
9. The system for supporting dynamic flexible configuration of verbal text content according to claim 6, further comprising:
and the service variable configuration module is used for coding and naming the configured service variables according to a preset rule and then storing the service variables into a database.
10. The system of claim 6, wherein the types of business conversational templates include one or more of risk disclosure, question-answering, reading statements, and reading protocols.
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| CN110266981A (en) * | 2019-06-17 | 2019-09-20 | 深圳壹账通智能科技有限公司 | Method, apparatus, computer equipment and the storage medium of video record |
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| CN111653262A (en) * | 2020-08-06 | 2020-09-11 | 上海荣数信息技术有限公司 | Intelligent voice interaction system and method |
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