CN112734885A - Virtual portrait robot based on government affairs hall manual - Google Patents
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Abstract
The invention discloses a virtual portrait robot based on a government affairs hall transaction guide, which comprises: the system comprises an information and signal acquisition system, an analysis and control system, an information storage system and an information output system. The information and signal acquisition system, the information storage system and the information output system are respectively connected with the analysis and control system. The information and signal acquisition system comprises an image acquisition module, a voice acquisition module and the like; the analysis and control system comprises a virtual portrait control module, an image analysis module and the like; the information storage system comprises a virtual portrait data storage module, a map data storage module and the like; the information output system comprises an image display module and a voice output module. By applying the technologies of three-dimensional virtual portrait, voice acquisition analysis and synthesis, path recommendation, intelligent retrieval information, face recognition and the like, professional, weekly and personalized services can be provided for people with consultation requirements in a government affair hall, and the functions of a consultation platform can be replaced.
Description
Technical Field
The invention relates to the technical field of intelligent government affair service, in particular to a virtual portrait robot based on a government affair hall affair guide.
Background
Along with the development of economic society of China, the specialized level of government services is continuously improved, different functional blocks are gradually formed in the government affair hall, the labor division of each post is more and more detailed, the reception windows with different functions in the government affair hall are increased, and the scale of the government affair hall is gradually increased. With the rapid rise of labor cost in China, the number of people on consultation posts is simply increased according to the traditional solution, and the cost pressure is higher. Therefore, there is a need to develop a robot for providing counseling service in a government hall, which is used to partially replace or replace a conventional counselor to provide professional counseling service.
Disclosure of Invention
Therefore, the invention provides a virtual portrait robot based on a government hall transaction guide, so that the virtual portrait robot can assist government hall consultants to provide professional and thoughtful consultation services for people transacted in the future.
In order to achieve the above object, the present invention provides the following technical solutions:
a virtual portrait robot based on government hall transaction guidelines, as shown in fig. 1, the virtual portrait robot comprising: the system comprises an information and signal acquisition system, an analysis and control system, an information storage system and an information output system;
the information and signal acquisition system, the information storage system and the information output system are respectively connected with the analysis and control system;
the information and signal acquisition system comprises an image acquisition module, a voice acquisition module and a touch and action signal acquisition module;
the analysis and control system comprises a virtual portrait control module, an image analysis module, a voice synthesis module, a map data analysis module, a touch and action analysis module and an entertainment control module;
the information storage system comprises a virtual portrait data storage module, a map data storage module, an entertainment information storage module, a video information storage module and a government affair information storage module;
the information output system comprises an image display module and a voice output module.
Further, the map data analysis module includes a map engine.
The image acquisition module comprises a camera, and the camera comprises a high-definition camera.
The image analysis module comprises a face detection unit.
The analysis and control system also includes an intelligent service engine.
The voice analysis module comprises an English voice recognition engine, the voice synthesis module comprises a voice synthesis engine, and the virtual portrait control module comprises a three-dimensional portrait engine.
The voice acquisition module comprises a microphone.
The touch and action signal acquisition module comprises a touch screen.
The voice output module comprises a sound box.
The image display module includes a touch screen.
Further, the virtual portrait robot further comprises a power supply module.
Further, the virtual portrait robot further comprises an extension interface.
The expansion interface comprises at least one of a printing equipment interface, an identification card identification equipment interface and a queuing and calling equipment interface.
In one or more specific embodiments, the virtual portrait robot based on the government hall transaction guide provided by the invention has the following technical effects:
the virtual portrait robot based on the government affair hall transaction guide realizes vivid 3D animation images by utilizing a three-dimensional virtual portrait technology, so that emotion expression, expression interaction, mouth shape synchronization and the like in the communication process are close to real people to the maximum extent; the technology of face detection, motion capture, voice acquisition, semantic analysis, sound synthesis, broadcasting and the like is provided, a conversation can be actively opened with people with consultation requirements, and personalized consultation service is provided for a service object; meanwhile, according to the requirements of services and scenes, intelligent and professional interactive communication can be carried out with people with consultation requirements by means of a strong knowledge base; the map navigation system has the map functions with powerful functions, and can provide the functions of map browsing, zooming, rotating, positioning, path planning, navigation and the like; preparing a high-resolution large-size touch screen, and supporting various interaction modes such as voice, touch screen, image and action; also has the entertainment function; the fixed position is adopted, so that the risk of hardware damage is low; the system has various expansion interfaces and can be connected with printers, identification card recognition equipment, queuing and calling equipment and the like. Professional, week-to-arrive and personalized services can be provided for people with consultation requirements in a government affair hall, and the functions of a consultation table can be replaced.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below. It should be apparent that the drawings in the following description are merely exemplary, and that other embodiments can be derived from the drawings provided by those of ordinary skill in the art without inventive effort.
The structures, ratios, sizes, and the like shown in the present specification are only used for matching with the contents disclosed in the specification, so that those skilled in the art can understand and read the present invention, and do not limit the conditions for implementing the present invention, so that the present invention has no technical significance, and any structural modifications, changes in the ratio relationship, or adjustments of the sizes, without affecting the functions and purposes of the present invention, should still fall within the scope of the present invention.
FIG. 1 is a schematic diagram of a virtual portrait robot system based on a government hall transaction guide provided by the invention;
FIG. 2 is a schematic diagram of a virtual portrait robot module based on a government hall transaction guide provided by the invention;
FIG. 3 is a schematic diagram of a virtual portrait robot in a specific application scenario according to the present invention;
fig. 4 is an appearance configuration diagram of a specific example of the virtual portrait robot provided by the present invention;
FIG. 5 is a schematic view of a display interface of a touch screen of a virtual portrait robot according to the present invention;
FIG. 6 is a second schematic view of a display interface of a touch screen of the virtual portrait robot according to the present invention;
wherein:
1. microphone, 2, high definition digtal camera, 3, touch-sensitive screen, 4, audio amplifier, 5, base.
Detailed Description
The present invention is described in terms of particular embodiments, other advantages and features of the invention will become apparent to those skilled in the art from the following disclosure, and it is to be understood that the described embodiments are merely exemplary of the invention and that it is not intended to limit the invention to the particular embodiments disclosed. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The virtual portrait robot based on the government hall transaction guide has the three-dimensional virtual portrait function, can express emotion, interact expression and synchronize mouth shapes, has the functions of face detection, motion capture, voice acquisition, semantic analysis, voice synthesis and broadcasting, can invoke a powerful knowledge base, actively starts a conversation with people with consultation requirements, has the map function, can provide the functions of map browsing, zooming, rotating, positioning, path planning, navigation and the like, can provide professional, weekly and personalized services for the people with the consultation requirements in the government hall, and has the function of replacing a consultation platform.
In one embodiment, the virtual portrait robot based on the government hall transaction guide provided by the invention, as shown in fig. 1, includes: the system comprises an information and signal acquisition system, an analysis and control system, an information storage system and an information output system;
the information and signal acquisition system, the information storage system and the information output system are respectively connected with the analysis and control system;
as shown in fig. 2, the information and signal acquiring system includes an image acquiring module, a voice acquiring module, and a touch and action signal acquiring module;
the analysis and control system comprises a virtual portrait control module, an image analysis module, a voice synthesis module, a map data analysis module, a touch and action analysis module and an entertainment control module;
the information storage system comprises a virtual portrait data storage module, a map data storage module, an entertainment information storage module, a video information storage module and a government affair information storage module;
the information output system comprises an image display module and a voice output module.
In a specific embodiment, the voice acquisition module adopts a microphone, the touch and action signal acquisition module adopts a touch screen 3 and a camera, the map data analysis module comprises a map engine, the image display module adopts the touch screen 3, and the voice output module adopts a sound box 4, which are matched with the touch and action analysis module, the voice analysis module and the map data storage module, so that the virtual portrait robot based on the government affair hall affair guide has a map function. The specific properties are as follows: the three-dimensional map display system has a three-dimensional map display function, supports 2D, 2.5D and 3D multi-angle display, and provides basic functions of map browsing, zooming, rotating, layer displaying and hiding and the like; providing an information retrieval interface, and supporting query positioning and highlight display according to any field and code; various types of labels are supported, flexible style configuration is carried out, and gesture pickup and event interaction are supported; the customized indoor map display style and style are supported, and rich map theme resources are provided for secondary development and calling; the method supports the calculation of the shortest and optimal path between the accurate points of the cross-floor, and supports the navigation and animation of the path calculation result; thematic maps such as floor thermodynamic diagrams, scatter diagrams and the like can be automatically drawn, and large spatial data analysis and display can be rapidly carried out; various coordinate system conversion and map registration are supported, and integration and butt joint of various indoor and outdoor positioning technologies are facilitated; the method supports a full off-line mode, map data can be loaded in an on-line mode and an off-line mode, and query and routing calculation are integrated in the SDK for off-line calling.
In a specific embodiment, an intelligent service engine is arranged in the analysis and control system, so that the virtual portrait robot based on the government affair hall transaction guide has an intelligent recommendation function, specifically, waiting services, reservation services and the like are provided for people needing consultation services, and service contents are provided according to the consultation contents.
In a specific embodiment, the image acquisition module adopts a high-definition camera, a face detection unit is arranged in the image analysis module, and the high-definition camera captures a face image of a user in real time to correct and detect the face image; after the face of a person is recognized through the camera, the person actively makes a call and actively welcomes guests.
In a specific implementation, the speech acquisition module adopts a microphone array, the speech analysis module is provided with a speech recognition engine and/or an english sound recognition engine, the speech synthesis module is provided with a speech synthesis engine, the speech output module adopts a sound box 4, and the speech analysis module is further provided with an intelligent service engine, so that any information in the information storage system can be called, and the information storage system has a natural language conversation function, and the specific functions are as follows: the virtual portrait robot can adapt to semantic change through complex semantic analysis, change according to topic change and use context to push out answers; the virtual portrait robot not only has a leading level in conversation function, but also can provide additional information for the user, and provide suggestions for the user or guide the user.
In a specific implementation mode, the virtual portrait control module is provided with a three-dimensional portrait engine, data in the virtual portrait data storage module are called, the virtual portrait is displayed on the touch screen 3 of the image display module, functions of mouth shape synchronization, limb actions and the like in the communication process are realized for the anthropomorphic robot virtual portrait, and the actions of setting the virtual portrait in advance can be designed to serve as virtual service personnel for other people.
In a specific implementation mode, the touch and action signal acquisition module and the image display module adopt a virtual portrait large screen, and the method has the advantage of good interaction experience: the voice semantic recognition capability is integrated, a user can consult services through natural language, the face detection and face recognition capability is integrated, the user characteristics can be actively recognized, and personalized welcomes and services can be matched; has the advantages of good display effect: a 55-inch high-resolution large screen is adopted, multiple interaction modes such as voice, a touch screen 3, images and actions are supported, a three-dimensional portrait is integrated, and the three-dimensional portrait can serve as a virtual hall manager role; the service effect is excellent: the system can quickly respond to the user consultation, actively guide the user and provide the user with interesting functions for entertainment; has the advantage of low maintenance cost: fixed position hardware damage risk is low, and long-term power supply need not to charge.
In a specific embodiment, the voice acquisition module adopts a microphone, the touch and action signal acquisition module and the image display module adopts a touch screen 3, and combines the voice analysis module, the map data analysis module, the touch and action analysis module and the entertainment control module to call information stored in the map data storage module, the entertainment information storage module, the video information storage module and the government affairs information storage module, so that the virtual portrait robot has the function of comprehensively displaying user requirements on the touch screen 3 in the forms of characters, pictures, videos and the like according to commands (signals such as voice, touch, action and the like) of people needing consultation services.
In a specific embodiment, the virtual portrait robot further comprises an expansion interface, which comprises at least one of a printing device interface, an identification card recognition device interface and a queuing and calling device interface. The system can be externally connected with a printer, an identification card recognition device, a queuing and calling device, a face recognition device, a three-dimensional map display device, a CRM and the like.
In a specific embodiment, the virtual portrait robot further comprises a power supply module, which can supply power for a long time without charging.
In one embodiment, a schematic diagram of a virtual portrait robot for a government hall of a bureau of commerce is shown in fig. 3. The touch screen 3 of the virtual portrait robot may display the following interfaces or information:
enterprise registration: clicking on the business registration, or voice controlling the business registration, may open a business registration function menu. The enterprise registration comprises the following steps: setting up class notice, changing (filing) class notice, canceling class notice and special class notice;
tax guide: clicking on the tax guide, or voice controlling the tax guide, may open a menu of tax guide functions. The tax guide includes: information reporting, invoice transaction, telegraph tax payment, preferential transaction, certificate transaction and export tax return (exemption);
the information report includes: basic information reports, special item reports, collapsed region management information reports and social insurance fee information reports;
the invoice processing comprises the following steps: receiving the invoice, issuing the invoice instead of the invoice and performing invoice related service;
the tax declaration comprises the following steps: value-added declaration, consumption tax declaration, vehicle purchase tax, enterprise income tax, personal income tax, house property tax, etc.;
the preferential treatment comprises the following steps: value-added tax preferential, consumption tax preferential, vehicle purchase tax preferential, enterprise income tax preferential, personal income tax preferential, house property tax preferential and the like;
the certification handling can open the certification;
export tax refund includes: the export returns tax exemption to record, the export returns tax payment to handle, and the export is proved to have an account;
and (3) notification announcement: a point notification announcement, or a voice-controlled notification announcement, may open a notification announcement function menu. The notification announcement includes new notifications that have been recently issued;
a common problem is that: clicking on a common question, or controlling the common question by voice, can open a menu of common question functions. Common problems include: enterprise establishment, enterprise change, simple logout, logout and registration of internal resource limited company and branch company, logout and registration of external investment enterprise and branch organization, logout and registration of internal resource non-company enterprise legal system and business organization, logout and registration of individual resource enterprise and branch organization, etc.;
and (4) queuing reminding: the virtual portrait customizes a number taking function, obtains the number taking ranking information of a user through a number taking system, obtains the identity card information of the user through a virtual portrait face recognition camera, and informs the user of the current number taking information;
i need to start: clicking the menu to be launched, or controlling the menu to be launched by voice, and opening the menu to be launched. The functions I want to launch include: selecting a reporting mode (an enterprise launches an 'e window communication' service platform, a new enterprise launches a 'one window transaction' special area (a No. 50-59 window)), an electronic business license service special area, a report, a category table and a launching policy;
i want to consult: clicking the user to consult or controlling the user to consult by voice, and opening a function menu to consult;
a notice sheet: clicking on the notice, or voice controlling the notice, may open a notice function menu. The announcement sheet function includes: setting up class notice, changing (filing) class notice, canceling class notice and special notice. And informing the single two-dimension code;
i want to log off: clicking the user to logout, or controlling the user to logout by voice, and opening a function menu to logout. The function of i to log off includes: the enterprise logs out the package;
i want to download: clicking the user to download or controlling the user to download by voice, and opening a function menu to be downloaded. The functions to be downloaded by I comprise: internal data registry, external data registry, representative mechanism registry, seal partnership reference format, other forms;
at will see: clicking the watch or controlling the watch by voice can open the watch function menu. The casual viewing function includes: the registration is full-process electronization, and the enterprise is started to complete the settlement and the virtual portrait use help in 20 minutes with a license in one day.
In one embodiment, the virtual portrait robot is sized as follows: height 1800mm, wide 824mm, base thickness 490 mm.
In a specific embodiment, an appearance structure diagram of the virtual portrait robot based on the government affairs hall transaction guide is shown in fig. 4, a microphone 1, a high-definition camera 2, a touch screen 3, a sound box 4 and a base 5 are visible in the appearance, the microphone 1 and the high-definition camera 2 are arranged on the upper portion of the touch screen 3, and the sound box 4 is arranged on the lower portion of the touch screen 3.
In a specific embodiment, a layout of the touch screen 3 of the virtual portrait robot based on the government affair hall transaction guide is shown in fig. 5, the name of the government affair hall is displayed on the upper side of the touch screen 3, dialog characters are displayed on the lower right side of the name display area of the government affair hall, the virtual portrait is displayed on the left side of the middle of the touch screen 3, the voice control opening area is located on the right side of the middle of the touch screen 3, and the service page navigation area is located on the lower side of the voice control opening area.
In a specific embodiment, another layout of the touch screen 3 of the virtual portrait robot based on the government affair hall transaction guide is shown in fig. 6, characters calling and calling of a person needing consultation are displayed on the upper side of the touch screen 3, dialogue characters are displayed on the lower right side of a display area of the characters calling and calling, a virtual portrait is displayed on the left side of the middle of the touch screen 3, a voice control opening area is located on the right side of the middle of the touch screen 3, and a service page navigation area is located on the lower side of the voice control opening area.
In the present specification, each embodiment of the above method is described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the difference from the other embodiments. Reference may be made to the description of the method embodiments in part.
It is noted that while the operations of the methods of the present invention are depicted in the drawings in a particular order, this is not a requirement or suggestion that the operations must be performed in this particular order or that all of the illustrated operations must be performed to achieve desirable results. Additionally or alternatively, certain steps may be omitted, multiple steps combined into one step execution, and/or one step broken down into multiple step executions.
Although the present application provides method steps as in embodiments or flowcharts, additional or fewer steps may be included based on conventional or non-inventive approaches. The order of steps recited in the embodiments is merely one manner of performing the steps in a multitude of orders and does not represent the only order of execution. When an apparatus or client product in practice executes, it may execute sequentially or in parallel (e.g., in a parallel processor or multithreaded processing environment, or even in a distributed data processing environment) according to the embodiments or methods shown in the figures. The terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, the presence of additional identical or equivalent elements in a process, method, article, or apparatus that comprises the recited elements is not excluded.
The units, devices, modules, etc. set forth in the above embodiments may be implemented by a computer chip or an entity, or by a product with certain functions. For convenience of description, the above devices are described as being divided into various modules by functions, and are described separately. Of course, in implementing the present application, the functions of each module may be implemented in one or more software and/or hardware, or a module implementing the same function may be implemented by a combination of a plurality of sub-modules or sub-units, and the like. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units is only one logical division, and other divisions may be realized in practice, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.
The above-mentioned embodiments are further described in detail for the purpose of illustrating the invention, and it should be understood that the above-mentioned embodiments are only illustrative of the present invention and are not intended to limit the scope of the present invention, and any modifications, equivalent substitutions, improvements, etc. made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (10)
1. A virtual portrait robot based on government hall transaction guidelines, the virtual portrait robot comprising: the system comprises an information and signal acquisition system, an analysis and control system, an information storage system and an information output system;
the information and signal acquisition system, the information storage system and the information output system are respectively connected with the analysis and control system;
the information and signal acquisition system comprises an image acquisition module, a voice acquisition module and a touch and action signal acquisition module;
the analysis and control system comprises a virtual portrait control module, an image analysis module, a voice synthesis module, a map data analysis module, a touch and action analysis module and an entertainment control module;
the information storage system comprises a virtual portrait data storage module, a map data storage module, an entertainment information storage module, a video information storage module and a government affair information storage module;
the information output system comprises an image display module and a voice output module.
2. The virtual portrait robot based on a government hall transaction guide according to claim 1, wherein the map data analysis module includes a map engine.
3. The virtual portrait robot based on government hall office guides according to claim 1, wherein the image acquisition module comprises a camera, the camera comprising a high definition camera (2).
4. The virtual portrait robot based on government hall transaction guides according to claim 1, wherein the image analysis module includes a face detection unit.
5. The virtual portrait robot based on government hall transaction guides of claim 1, wherein the analysis and control system further comprises an intelligent service engine.
6. The virtual portrait robot based on government hall transaction guides of claim 1, wherein the voice analysis module comprises an english voice recognition engine, the voice synthesis module comprises a voice synthesis engine, and the virtual portrait control module comprises a three-dimensional portrait engine.
7. A virtual portrait robot based on a government affairs hall transaction guide according to claim 1, characterized in that the voice acquisition module comprises a microphone (1) and the voice output module comprises a sound box (4).
8. A virtual portrait robot based on a government hall office guide according to claim 1, characterized in that the touch and action signal acquisition module comprises a touch screen (3).
9. A virtual portrait robot based on a government hall office guide according to claim 1, characterized in that the image display module comprises a touch screen (3).
10. A virtual portrait robot based on a government hall transaction guide according to any one of claims 1-9, wherein the virtual portrait robot further comprises an extended interface, the extended interface comprising at least one of a printing device interface, an identification card recognition device interface, and a queuing device interface.
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