Automatic inspection management method and system based on operation and maintenance service
Technical Field
The invention relates to the technical field of operation and maintenance services of self-service terminals, in particular to an automatic inspection management method and system based on operation and maintenance services.
Background
With the development of information technology, the application of self-service terminals taking the internet and the informatization technology as the core is developed unprecedentedly, and the self-service terminals are widely applied to various aspects such as government affairs service, financial service, traffic service, retail service and the like, and provide convenient service for daily life and work of people. Convenient service depends on the support of a self-service terminal information system, the self-service terminal information system depends on the response of operation and maintenance service, and the operation and maintenance service quality directly influences the application effect of the self-service terminal and the experience of the convenient service.
In order to effectively guarantee the continuity and stability of the operation and maintenance service of the self-service terminal, improve the use effect and the use value of the self-service terminal and guarantee the convenient service of the daily life, the operation and maintenance service process with high quality is very important. Therefore, the operation and maintenance service industry has worked on improving the quality of operation and maintenance service, and the general idea is to make operation and maintenance fault response and operation and maintenance patrol prevention. The operation and maintenance inspection prevention belongs to the prior prevention, aims to avoid operation and maintenance faults and improve the experience of self-service terminal products and operation and maintenance services, and is the most important thing in operation and maintenance service work.
Then, the current common method is that the operation and maintenance site is manually inspected, namely, an operation and maintenance work order is manually issued, and the manual site is inspected at home, and the method belongs to the traditional method.
Disclosure of Invention
The invention provides an automatic inspection management method and system based on operation and maintenance service, aiming at the technical defects at present.
The technical scheme adopted by the invention for realizing the purpose is as follows:
an automatic inspection management method based on operation and maintenance service comprises the following steps:
(1) the automatic inspection management system is set: the automatic inspection management system is installed on an automatic service terminal and comprises an operation inspection cycle detection module, an operation inspection actual judgment module, a period fault rate calculation module, a period average fault rate and no-fault traffic calculation module, a current no-fault traffic calculation module, an inspection traffic threshold early warning module, an operation inspection triggering module and an operation and maintenance execution result report sending module;
(2) and (3) operation and maintenance inspection cycle detection: the inspection cycle detection module processes and detects inspection cycle data of the operation and maintenance terminal recorded in the automatic terminal system, wherein the inspection cycle is set as W;
(3) and (3) operation and maintenance inspection actual judgment: the operation and maintenance inspection actual judgment module judges the actual inspection condition and obtains a period actual inspection condition V, when the period actual inspection condition judges that the operation and maintenance inspection cycle detection is carried out according to the specified constraint, the operation and maintenance detection trigger module is directly started, the operation and maintenance detection trigger module acts and obtains an operation and maintenance inspection result report, and the operation and maintenance execution result report sending module sends the operation and maintenance execution result report; if the actual inspection condition during the period judges that the operation and maintenance inspection cycle detection does not carry out operation and maintenance inspection work according to the specified constraint, carrying out the comprehensive judgment of the next operation and maintenance inspection;
(4) calculating the failure rate in the period: when the operation and maintenance inspection cycle detection does not carry out operation and maintenance inspection work according to the specified constraint, the trigger period fault rate calculation module carries out calculation of fault rate conditions in a set period, wherein the number of days in the set period is set as M, and the fault rate of the number of days in the set period is set as PiThe number of times of failure rate during the set period is GiSetting the period traffic as DiCalculating and recording the failure rate in the set period days by combining the actual failure rate condition every day, so as to be used for calculating the average failure rate of the period days M in the next step, wherein the average failure rate is set as P0Wherein i ═ 1,2, …, M;
(5) calculating average failure rate and failure-free traffic in the period: the period average fault rate and non-fault traffic calculation module comprises a period average fault rate calculation module and a non-fault traffic calculation module, wherein the period average fault rate calculates the average fault rate of the period M to obtain the average fault rate, and the average fault rate is set as P0Calculating the fault-free traffic to obtain the average fault-free traffic, and setting the fault-free traffic as Q0;
(6) Calculating the current fault-free traffic: the average failure rate and the calculation of the non-failure traffic during the period enter the current non-failure traffic calculation module, the current non-failure traffic calculation module calculates and records the current non-failure traffic, the current non-failure traffic calculation module calculates the traffic from the last failure to the current traffic, the current traffic is calculated by inquiring the time point of the last failure and the traffic condition and combining the current traffic to obtain the non-failure traffic, and the non-failure traffic is set as D0;
(7) Early warning and judgment of a threshold value of routing inspection business: get a fault-free traffic D0Then, the system enters a patrol traffic threshold early warning module for comparison and judgment, and if no fault traffic D exists0When the threshold value is larger than the threshold value set value in the patrol inspection service volume threshold value early warning module, the operation and maintenance detection trigger module is directly started, acts and obtains the operation and maintenanceThe operation and maintenance execution result report sending module sends the operation and maintenance execution result report; if there is no fault traffic D0When the threshold value is less than or equal to the threshold value set value in the inspection traffic threshold value early warning module, directly outputting a report of starting inspection abnormity to the operation and maintenance execution result report transmitting module, and transmitting the report by the operation and maintenance execution result report transmitting module, thereby completing the whole automatic inspection management method.
In a further improvement, the step (3) further comprises the following steps:
(3.1) when the actual inspection condition V in the period is equal to 0, setting a set value O in the operation and maintenance inspection trigger module to be 1, and the operation and maintenance inspection trigger module acts and obtains an operation and maintenance inspection result report; and when the actual polling condition V in the period is 1, starting issuing polling according to the steps (4) to (7).
In a further improvement, the period fault rate calculation formula in the step (4) is as follows: pi=Gi/DiAnd the obtained failure rate of the days in the period is used for calculating the average failure rate of the next M days.
In a further improvement, the step (5) includes the following steps:
(5.1) obtaining the mean period failure rate P based on the M days data according to the first calculation formula0The calculation formula is: mean failure rate P0=(Pi+Pi+1+…PM) /M, where i ═ 1,2, 3 … M
(5.2) obtaining the mean failure-free traffic Q according to the second calculation formula0The calculation formula is: q 01/period failure rate P0。
In a further improvement, the step (6) further comprises the following steps:
(6.1) the failure-free traffic D0The calculation formula of (A) is as follows: d0=Dx-DyWherein D in the formula is calculatedxFor the current traffic, DyThe traffic volume at the last failure.
The method is further improved, the value of the polling traffic threshold is set to be K, the value of the polling traffic threshold is more than or equal to 50% and less than or equal to 100%, and the days M in the period are the days for calculating the failure prediction.
In a further improvement, the step (7) further comprises the following steps: and when the actual polling condition V is 1 in the period, judging from the lower part of the system to the polling business volume threshold early warning module in the following way, wherein the current fault-free business volume D is judged0And when the operation and maintenance polling result is more than or equal to K and Q, the operation and maintenance polling trigger module acts and obtains an operation and maintenance polling result report.
The automatic inspection management system is provided with a network interface module which can be a limited network interface module or a wireless network interface module.
The invention has the beneficial effects that: according to the invention, the automatic inspection management system based on operation and maintenance service is arranged on the self-service terminal equipment to realize automatic comprehensive analysis and inspection of data and use conditions in the self-service terminal equipment, so that the operation and maintenance inspection efficiency is improved, the labor intensity and labor amount of workers are reduced, and the accuracy of operation and maintenance inspection is improved; by arranging an operation and maintenance inspection cycle detection module, an operation and maintenance inspection actual judgment module, a period fault rate calculation module, a period average fault rate and non-fault business volume calculation module, a current non-fault business volume calculation module, an inspection business volume threshold early warning module, an operation and maintenance inspection trigger module and an operation and maintenance execution result report sending module, the automation of inspection prevention and management is realized in the whole operation and maintenance inspection process according to the fault condition, inspection condition and business use condition of the self-service terminal, the automatic inspection is executed by a site established automatic inspection rule, and the operation and maintenance service manual work order processing is given by combining the inspection result, so that the manual pressure and workload are greatly reduced, the operation and maintenance service quality is ensured, the convenience of the product service of the self-service terminal is ensured, and a network interface module is arranged for connecting with the Internet, therefore, the informationization fusion and the link of the big data technology are realized, and the convenience is improved; the invention realizes the digital calculation of each factor data associated with each operation and maintenance patrol inspection in the self-service terminal by setting a period fault rate calculation module, a period average fault rate and no-fault traffic calculation module, a current no-fault traffic calculation module and a patrol inspection traffic threshold early warning module, thereby calculating the value of the operation and maintenance patrol inspection prevention of the terminal and determining the operation and maintenance patrol inspection action by taking the value.
The invention realizes the automatic calculation of the operation and maintenance inspection cycle and triggers the operation and maintenance inspection, thereby improving the accuracy and the triggering efficiency; the operation and maintenance routing inspection under the condition of the data-based calculation fault is realized, and the accuracy and pertinence are higher; the set values can be set according to different self-service terminals by setting the number of days and the early warning threshold value during the configuration calculation operation and maintenance inspection algorithm, so that the applicability is improved; the invention also realizes the systematic management of the operation and maintenance inspection process and result tracking, has informationized high efficiency and accurate early warning and triggers the operation and maintenance inspection work, and meets the requirement of the inspection management of the existing self-service terminal.
The invention is further described with reference to the following detailed description and accompanying drawings.
Drawings
Fig. 1 is a schematic diagram illustrating a module connection of an automatic inspection management system based on operation and maintenance service according to this embodiment;
fig. 2 is a schematic flow chart of the method for automatic inspection management based on operation and maintenance service according to this embodiment.
In the figure: 1. the system comprises an automatic inspection management system, 2, an operation and maintenance inspection cycle detection module, 3, an operation and maintenance inspection actual judgment module, 4, a period fault rate calculation module, 5, a period average fault rate and no-fault traffic calculation module, 6, a current no-fault traffic calculation module, 7, an inspection traffic threshold early warning module, 8, an operation and maintenance inspection triggering module, 9, an operation and maintenance execution result report sending module, 10, a network interface module, 50, a period average fault rate calculation module and 51, a no-fault traffic calculation module.
Detailed Description
The following description is only a preferred embodiment of the present invention, and does not limit the scope of the present invention.
In the embodiment, referring to fig. 1 to 2, an automatic inspection management method based on operation and maintenance service includes the following steps:
(1) the automatic inspection management system 1 is set: the automatic inspection management system 1 is installed on an automatic service terminal, and the automatic inspection management system 1 comprises an operation and maintenance inspection cycle detection module 2, an operation and maintenance inspection actual judgment module 3, a period fault rate calculation module 4, a period average fault rate and fault-free traffic calculation module 5, a current fault-free traffic calculation module 6, an inspection traffic threshold early warning module 7, an operation and maintenance inspection trigger module 8 and an operation and maintenance execution result report sending module 9;
(2) and (3) operation and maintenance inspection cycle detection: the inspection cycle detection module 2 processes and detects inspection cycle data of the operation and maintenance terminal recorded in the automatic terminal system, wherein the inspection cycle is set as W;
(3) and (3) operation and maintenance inspection actual judgment: the operation and maintenance inspection actual judgment module 3 judges the actual inspection condition and obtains a period actual inspection condition V, when the period actual inspection condition judges that the operation and maintenance inspection cycle detection performs operation and maintenance inspection according to the specified constraint, the operation and maintenance detection trigger module 88 is directly started, the operation and maintenance detection trigger module 8 acts and obtains an operation and maintenance inspection result report, and the operation and maintenance execution result report sending module 9 sends the operation and maintenance execution result report; if the actual inspection condition during the period judges that the operation and maintenance inspection cycle detection does not carry out operation and maintenance inspection work according to the specified constraint, carrying out the comprehensive judgment of the next operation and maintenance inspection;
(4) calculating the failure rate in the period: when the operation and maintenance inspection cycle detection does not carry out operation and maintenance inspection work according to the specified constraint, the trigger period fault rate calculation module 4 carries out calculation of fault rate conditions in a set period, wherein the number of days in the set period is set as M, and the fault rate of the number of days in the set period is set as PiThe number of times of failure rate during the set period is GiSetting the period traffic as DiCalculating and recording the failure rate in the set period days by combining the actual failure rate condition every day, so as to be used for calculating the average failure rate of the period days M in the next step, wherein the average failure rate is set as P0Wherein i ═ 1,2, …, M;
(5) calculating the average failure rate and the failure-free traffic in the period: mean failure rate and fault-free traffic meter during said periodThe calculation module 5 includes a period mean-fault-rate calculation module 50 and a non-fault traffic calculation module 51, and the period mean-fault-rate calculates the mean-fault-rate of the period M to obtain the mean-fault-rate, and sets the mean-fault-rate to P0Calculating the fault-free traffic to obtain the average fault-free traffic, and setting the fault-free traffic as Q0;
(6) Calculating the current fault-free traffic: the average failure rate and the calculation of the non-failure traffic during the period enter the current non-failure traffic calculation module 6, the current non-failure traffic calculation module 6 calculates and records the current non-failure traffic, the current non-failure traffic calculation module 6 calculates the current traffic from the last failure, the current traffic is calculated by inquiring the time point of the last failure and the traffic condition and combining the current traffic, and the non-failure traffic is obtained, and the non-failure traffic is set as D0;
(7) Early warning and judgment of a threshold value of routing inspection business: obtaining fault-free traffic D0Then, the system enters a patrol traffic threshold early warning module 7 for comparison and judgment, and if no fault traffic D exists0When the threshold value is larger than the threshold value set value in the patrol service volume threshold value early warning module 7, the operation and maintenance detection triggering module 8 is directly started, the operation and maintenance detection triggering module 8 acts and obtains an operation and maintenance patrol result report, and the operation and maintenance execution result report sending module 9 sends the operation and maintenance execution result report; if there is no fault traffic D0When the value is less than or equal to the threshold value set value in the inspection traffic threshold value early warning module 7, a report of starting inspection abnormity is directly output to the operation and maintenance execution result report transmitting module 9, the operation and maintenance execution result report transmitting module 9 transmits the report, and the whole automatic inspection management method is completed.
The step (3) further comprises the following steps:
(3.1) when the actual inspection condition V in the period is equal to 0, setting the set value O in the operation and maintenance inspection trigger module 8 to be 1, and the operation and maintenance inspection trigger module 8 acts and obtains an operation and maintenance inspection result report; and when the actual polling condition V in the period is 1, starting issuing polling according to the steps (4) to (7).
The period fault rate calculation formula in the step (4) is as follows: pi=Gi/DiAnd the obtained failure rate of the days in the period is used for calculating the average failure rate of the next M days.
In a further improvement, the step (5) includes the following steps:
(5.1) obtaining the mean period failure rate P based on the M days data according to the first calculation formula0The calculation formula is: mean failure rate P0=(Pi+Pi+1+…PM) (ii) M, wherein i ═ 1,2, 3 … M;
(5.2) obtaining the mean failure-free traffic Q according to the second calculation formula0The calculation formula is: q 01/period failure rate P0。
The step (6) further comprises the following steps:
(6.1) the failure-free traffic D0The calculation formula of (c) is: d0=Dx-DyWherein D in the formula is calculatedxFor the current traffic, DyThe traffic volume at the last failure.
The value of the polling traffic threshold is set to be K, the value K of the polling traffic threshold is more than or equal to 50% and less than or equal to 100%, and the days M in the period are the days for calculating the failure prediction.
The step (7) further comprises the steps of: when the actual polling condition V is 1, the system lower part judges to the polling traffic threshold early warning module 7, and the judgment mode is as follows, the current non-fault traffic D0And when the operation and maintenance polling result is more than or equal to K and Q, the operation and maintenance polling trigger module 7 acts and obtains an operation and maintenance polling result report.
The automatic inspection management system 1 is provided with a network interface module 10, the network interface module 10 can be a limited network interface module or a wireless network interface module, and the network interface module 10 is used for being connected with an external network.
According to the invention, the automatic inspection management system based on operation and maintenance service is arranged on the self-service terminal equipment to realize automatic comprehensive analysis and inspection of data and use conditions in the self-service terminal equipment, so that the operation and maintenance inspection efficiency is improved, the labor intensity and labor amount of workers are reduced, and the accuracy of operation and maintenance inspection is improved; by arranging an operation and maintenance inspection cycle detection module, an operation and maintenance inspection actual judgment module, a period fault rate calculation module, a period mean fault rate and no-fault business volume calculation module, a current no-fault business volume calculation module, an inspection business volume threshold early warning module, an operation and maintenance inspection trigger module and an operation and maintenance execution result report sending module, the operation and maintenance inspection overall process realizes the automation of inspection prevention and management, greatly reduces the manual pressure and the workload, ensures the operation and maintenance service quality, ensures the convenience of the product service of the self-service terminal, and is connected with the Internet by arranging a network interface module, therefore, the informationization fusion and the link of the big data technology are realized, and the convenience is improved; according to the invention, the calculation module of the fault rate in the period, the calculation module of the mean fault rate and the non-fault service volume in the period, the calculation module of the current non-fault service volume and the early warning module of the threshold value of the inspection service volume are arranged, so that the digital calculation of each factor data related to each operation and maintenance inspection in the self-service terminal is realized, the value of the operation and maintenance inspection prevention of the terminal is calculated, and the value is taken to determine the operation and maintenance inspection action.
The invention realizes the automatic calculation of the operation and maintenance inspection cycle and the triggering of the operation and maintenance inspection, thereby improving the accuracy and the triggering efficiency; the operation and maintenance routing inspection under the condition of the data-based calculation fault is realized, and the accuracy and pertinence are higher; the set values can be set according to different self-service terminals by setting the number of days and the early warning threshold during the configured calculation operation and maintenance inspection algorithm, so that the applicability is improved; the invention also realizes the systematic management of the operation and maintenance inspection process and result tracking, has informationized high efficiency and accurate early warning and triggers the operation and maintenance inspection work, and meets the requirement of the inspection management of the existing self-service terminal.
The present invention is not limited to the above embodiments, and other methods and systems for automatic inspection management based on operation and maintenance services, which are obtained by using the same or similar structures, devices, processes or methods as those of the above embodiments of the present invention, are within the scope of the present invention.