CN112711446A - Method, device and system for realizing novice guiding service - Google Patents
Method, device and system for realizing novice guiding service Download PDFInfo
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Abstract
The invention discloses a realization method, wherein a first server cluster is provided with a software development platform and a database, software is developed through the software development platform, the database is stored with the version information of the software, a second server cluster is provided with a service development platform, and a novice guiding service corresponding to the software is developed through the service development platform, the method also comprises the following steps: the service development platform acquires the version information of the software from the database; the service development platform establishes one-to-one or one-to-many association relationship between the new hand guiding service and the version information of the software; and the service development platform stores the new hand guiding service so that the user side server deployed with the software acquires the corresponding new hand guiding service from the service development platform according to the version information of the software.
Description
Technical Field
The invention relates to the field of computer software, in particular to a method, a device and a system for realizing novice guiding service.
Background
The new guidance service is to show the guiding content of the software to the user when the user opens the software, and generally to let the user know the characteristics and basic operation method of the product in a short time. The version of the software is not a constant one and the content of the new boot service is updated as the software version is updated.
In the face of enterprise-level users of software, each enterprise-level user may have its own software iteration version and may also have customized novice guidance, so that for the same software, there are multi-version and customized novice guidance, but the current novice guidance configuration scheme only supports the configuration of novice guidance for uniform versions of software, and cannot realize the customization and maintenance of novice guidance for different enterprise-level users with very poor flexibility.
Disclosure of Invention
The invention provides a method, a device and a system for realizing a novice guiding service, which at least solve the technical problems in the prior art.
The invention provides a method for realizing a novice guiding service, which is characterized in that a software development platform and a database are deployed in a first server cluster, software is developed through the software development platform, version information of the software is stored in the database, a service development platform is deployed in a second server cluster, and the novice guiding service corresponding to the software is developed through the service development platform, and the method also comprises the following steps:
the service development platform acquires the version information of the software from the database;
the service development platform establishes one-to-one or one-to-many association relationship between the new hand guiding service and the version information of the software;
and the service development platform stores the new hand guiding service so that the user side server deployed with the software acquires the corresponding new hand guiding service from the service development platform according to the version information of the software.
Wherein the software comprises a plurality of service items; the new hand guiding service comprises a new hand guiding file;
when the new hand guiding service comprises a new hand guiding file, the new hand guiding file corresponds to one service item of one piece of software or corresponds to the same service item of a plurality of pieces of software;
when the new hand guiding service comprises a plurality of new hand guiding files, each new hand guiding file corresponds to one service item of one software or corresponds to the same service item of a plurality of softwares.
Each service item of the software corresponds to a unique service identifier;
the new hand guiding service also comprises a service identification of a service item corresponding to the new hand guiding file.
And the service identification is used for triggering the client to acquire and display a corresponding new hand guiding file from a user side server deployed with the software according to the service identification of the service item contained in the page when the user side client opens the page of the software.
In another aspect, the present invention provides an apparatus for implementing a novice guidance service, where a first server cluster is deployed with a software development platform and a database, the software development platform is used to develop software, the database stores version information of the software, and a second server cluster is deployed with a service development platform, and the apparatus is applied to the service development platform, and includes:
the development module is used for developing a novice guiding service corresponding to the software;
the interaction module is used for acquiring the version information of the software from the database;
the configuration module is used for establishing one-to-one or one-to-many association relationship between the new hand guiding service and the version information of the software;
and the storage module is used for storing the new hand guiding service so that the user side server deployed with the software can obtain the corresponding new hand guiding service according to the version information of the software.
Wherein the software comprises a plurality of service items; the novice guidance service comprises a novice guidance file;
when the new hand guiding service comprises a new hand guiding file, the new hand guiding file corresponds to one service item of one piece of software or corresponds to the same service item of a plurality of pieces of software;
when the new hand guiding service comprises a plurality of new hand guiding files, each new hand guiding file corresponds to one service item of one software or corresponds to the same service item of a plurality of softwares.
Each service item of the software corresponds to a unique service identifier;
the new hand guiding service also comprises a service identifier of a service item corresponding to the new hand guiding file;
and the service identifier is used for triggering the client to acquire and display a corresponding new hand-guided file from a user side server deployed with the software according to the service identifier of the service item contained in the page when the user side client opens the page of the software.
In another aspect, the present invention provides a system for implementing a novice guidance service, including: first server cluster, second server cluster and user side server, wherein:
a software development platform and a database are deployed in the first server cluster, the first server cluster develops software through the software development platform, and version information of the software is stored in the database;
a service development platform is deployed in the second server cluster, and the second server cluster is configured to: developing a new hand guiding service corresponding to the software, acquiring the version information of the software from the database, establishing one-to-one or one-to-many association relationship between the new hand guiding service and the version information of the software, and storing the new hand guiding service;
the software is deployed on the user side server, and the user side server acquires corresponding new hand guiding service from the service development platform in the second server cluster according to the version information of the deployed software.
Wherein the software comprises a plurality of service items; the new hand guiding service comprises a new hand guiding file;
when the new hand guiding service comprises a new hand guiding file, the new hand guiding file corresponds to one service item of one piece of software or corresponds to the same service item of a plurality of pieces of software;
when the new hand guiding service comprises a plurality of new hand guiding files, each new hand guiding file corresponds to one service item of one software or corresponds to the same service item of a plurality of softwares.
Each service item of the software corresponds to a unique service identifier;
the new hand guiding service also comprises a service identifier of a service item corresponding to the new hand guiding file;
the system further comprises a user side client, and when the user side client opens the page of the software, the corresponding new hand guiding file is obtained from the user side server and displayed according to the service identification of the service item contained in the page.
In the scheme, the service development platform and the software development platform are deployed in different clusters, and the novice guiding service and the software are developed independently, so that the development of the novice guiding service does not depend on the software strongly, a one-to-one or one-to-many association relation is established between the developed novice guiding service and the version information of the software, the unified planning and maintenance of the novice guiding service corresponding to various kinds of software, the novice guiding service corresponding to multiple versions of the same software and the customized novice guiding service can be realized, and the management flexibility is improved.
Drawings
FIG. 1 illustrates a network architecture diagram of a novice boot service implementation;
FIG. 2 illustrates a method flow diagram for a novice boot service implementation;
FIG. 3 shows a schematic diagram of an apparatus architecture for implementation of a novice guidance service;
fig. 4 shows a system architecture diagram of a novice guidance service implementation.
Detailed Description
In order to make the objects, features and advantages of the present invention more obvious and understandable, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention, and it is apparent that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
In order to more flexibly maintain the handoff guidance service of the software, an embodiment of the present invention provides an implementation scheme of the handoff guidance service, and to this end, an embodiment of the present invention provides a new network architecture, a schematic diagram of the architecture is shown in fig. 1, and the architecture includes:
the server cluster in the embodiment of the invention refers to centralizing resources of a plurality of servers, such as an X86 server, to provide one or more services together, wherein the cluster can utilize a plurality of computers to perform parallel computation so as to obtain higher computing speed, and can also use a plurality of computers to perform backup so as to ensure that any one of the servers can run normally when the whole system is damaged; wherein:
the server cluster 1 is deployed with a software development platform and a database, wherein the software development platform is used for developing and maintaining software, including developing new software and maintaining version updates of the software, and the database is used for storing various version information of the software, such as version numbers.
A service development platform is deployed on the server cluster 2 and used for developing and maintaining the novice guidance service.
The software development platform packs the developed software into a container capable of being deployed rapidly and pushes the container to the user side server so as to realize the deployment of the software on the user side server, after the software deployment is finished, the user side client can access the user side server to realize the installation and the use of the software, and the client can be installed on a user terminal; after the service development platform generates or updates the new hand guiding service, the user side client side waits for the user side server to pull the new hand guiding service from the service development platform, and the user side client side can realize the installation, the updating and the use of the new hand guiding service by accessing the user side server.
In the framework, the service development platform and the software development platform are deployed in different server clusters, decoupling of the new hand guiding service and the software is achieved, the new hand guiding service corresponding to various kinds of software, the new hand guiding service corresponding to multiple versions of the same software and the customized new hand guiding service can be uniformly planned and maintained in a single cluster, and the new hand guiding service can be more flexibly managed on the basis.
Based on the network architecture shown in fig. 1, an embodiment of the present invention provides a method for implementing a handoff guidance service, where the method is implemented based on: a software development platform and a database are deployed in a first server cluster (i.e., the server cluster 1 shown in fig. 1), software is developed through the software development platform, version information of the software is stored in the database, a service development platform is deployed in a second server cluster (i.e., the server cluster 2 shown in fig. 1), and the service development platform is used for developing a corresponding novice guidance service for the software, as shown in fig. 2, the method includes:
step 201, a service development platform acquires version information of software from a database;
step 202, the service development platform establishes one-to-one or one-to-many association relationship between the novice guiding service and the version information of the software;
step 203, the service development platform stores the new hand guiding service, so that the user side server deployed with the software acquires the corresponding new hand guiding service from the service development platform according to the version information of the software.
In this embodiment, the service development platform located in the second server cluster can communicate with the database located in the first server cluster to obtain version information, such as a version number, of the software, and associate the version information with the new guidance service, where the association relationship may be a one-to-one association relationship or a one-to-many association relationship. Wherein, the one-to-one association relationship may be a version information that a novice guidance service associates to a software; the one-to-many association relationship may be that one new hand guiding service associates multiple versions of information of multiple pieces of software, or that one new hand guiding service associates multiple pieces of version information of one piece of software.
Based on the establishment of the incidence relation between the version information and the novice guiding service, the management of the multi-version novice guiding service can be realized, even if the enterprise-level user faces to software with a plurality of different versions customized according to the requirement of the enterprise-level user, the corresponding novice guiding service can be managed simply and conveniently, all the novice guiding services are managed in the second server cluster in a centralized mode, and the management of the novice guiding service cannot be influenced due to the multi-site characteristic of the enterprise server (namely the user side server).
After the new hand guiding service is developed, the new hand guiding service needs to be released, that is, the new hand guiding service needs to be stored locally (a service development platform), so that the user side server can obtain the corresponding new hand guiding service according to the version information of the software deployed on the user side server. In one embodiment, the user-side server may pull the corresponding new hand guidance service from the service development platform at regular time, for example, a regular task may be created in the user-side server, and the new hand guidance service corresponding to the version information of the currently deployed software is pulled from the service development platform at an idle time point. In one embodiment, when the handoff service associated with the current software version information changes, the handoff service is pulled, otherwise, the user side server also uses the handoff service cached locally. When the novice guidance service associated with the current software version information changes, the new guidance service is pulled again, which may be:
a new guiding service is added, and the new guiding service can be pulled only;
the content of the existing novice guiding service is changed, and the updated novice guiding service is pulled;
the existing new hand guiding service is deleted, and at this time, the user side server may not perform the pull operation, and only delete the existing new hand guiding service locally, or may not delete the existing new hand guiding service.
Based on the scheme, the flexible management of the guiding service of the novice can be realized.
In one embodiment, a piece of software may include multiple service items, and then, when a new hand-guided service includes a new hand-guided file, the new hand-guided file corresponds to a service item of the piece of software, or corresponds to the same service item of multiple pieces of software; when a new hand-guided service comprises a plurality of new hand-guided files, each new hand-guided file corresponds to one service item of one software or corresponds to the same service item of a plurality of softwares.
Regarding the service items, for example, a piece of chat software may include a service item for text chat with a contact, a service item for video chat with a contact, a service item for voice chat with a contact, a service item for contact information editing, and the like, that is, a service provided by software is composed of a plurality of service items. A novice guidance service may include multiple novice guidance files or may include only one novice guidance file. Each new hand-guided file can correspond to one service item, and it should be noted that the service item can correspond to a plurality of pieces of software, and can also correspond to one piece of software.
In one embodiment, each service item of the software corresponds to a unique service identifier, and based on the unique service identifier, the service identifier of the service item corresponding to the new hand guiding file is further included in the new hand guiding service.
The implementation process of the new hand-guided service is described below by using a specific example, assuming that the software developed by the software development platform includes software a and software B, where a1, a2, B1 or B2 is a version number of the software and is stored in a database, and each service item included in the software a and the software B is as shown in table 1.
TABLE 1
In table 1, service items 1-6 are identifications of respective service items, and it can be seen from the example in table 1 that different versions of the same software may include the same service item, and may also include different service items. In addition, the same service item (not shown in table 1) may also be included in different software.
Based on the software and service items shown in table 1, the following forms of novice guidance services can be developed:
one, a case where a novice boot service only includes 1 novice boot file:
the novice guidance service developed is as follows:
the new hand guide service 1, associated version numbers A1 and A2, comprises 1 new hand guide file and corresponds to the service item 1;
the new hand guide service 2, associated version numbers a1 and a2, includes 1 new hand guide file, corresponding to service item 2;
the new guidance service 3, associated version number a2, includes 1 new guidance file, corresponding to service item 3.
If A1 is deployed on the user side server, the new hand guiding service 1 and the new hand guiding service 2 can be pulled according to A1; if A2 is deployed on the user-side server, then New hand guidance service 1, New hand guidance service 2, and New hand guidance service 3 may be pulled according to A2. When the user-side client opens a1, if the current page includes service item 1, the user-side client may obtain, according to identifier-service item 1, a new hand guidance file in new hand guidance service 1 from the user-side server, and display the new hand guidance file to the user.
Second, a case where one new hand guidance service includes a plurality of new hand guidance files:
the novice guidance service developed is as follows:
the new hand guiding service 4 is associated with version numbers A1 and A2 and comprises 3 new hand guiding files which respectively correspond to service items 1-3;
the novice service 5, associated version numbers B1 and B2, includes 3 novice files, corresponding to service items 4-6, respectively.
If either B1 or B2 is deployed on the user side server, the New hand guidance service 5 may be pulled according to B1 or B2; if A1 or A2 is deployed on the user side server, the novice guidance service 4 may be pulled according to A1 or A2. When the user-side client opens a1, if the current page includes service item 2, the user-side client may obtain 1 new hand guidance file corresponding to service item 2 in new hand guidance service 4 from the user-side server according to service item 2, and display the new hand guidance file to the user.
The novice guidance service developed may also be as follows:
the novice boot service 6, associated version numbers a1, a2, B1, and B2, includes 6 novice boot files, corresponding to service items 1-6, respectively.
If a1, a2, B1, or B2 is deployed on the user side server, the novice guidance service 6 may be pulled according to a1, a2, B1, or B2. When the user-side client opens B1, if the current page includes service items 4 and 6, the user-side client may obtain, from the user-side server, 2 newhand guidance files corresponding to the service items 4 and 6 in the newhand guidance service 6 according to the service items 4 and 6, and display the 2 newhand guidance files to the user.
As can be seen from the example in table 1, the solution of this embodiment may perform development of the new hand guidance service based on the service items in the software, that is, uniformly manage the service items of all the software, and reasonably combine the service items to develop the corresponding new hand guidance service, so that, compared with developing the corresponding new hand guidance service for a certain version of software, the management of the new hand guidance service based on the service items is more precise and the manner is more flexible. For example, for some software with similar functions, some service items contained in the software are the same, and the novice guidance service developed for the service items separately is not only highly universal, but also can save resources. For another example, when a certain software version is updated, only a certain service item in the software is updated, then based on the way of the new hand guidance service developed by the service item, only the new hand guidance file corresponding to the service item may be updated.
In the above examples of the present invention, the newsletter guide file includes text, pictures, video and/or audio, and may also include subfiles in various formats, which is not limited in the present invention. The new hand guiding file can also be a single video file, audio file or picture file, the content of the new hand guiding file is not limited in the embodiment of the present invention, and any information capable of explaining the corresponding service item can be used as the new hand guiding file.
In order to implement the above method for implementing a new hand guidance service, as shown in fig. 2, an embodiment of the present invention further provides a device for implementing a new hand guidance service, where the device is applied to the above service development platform, and the device includes:
a development module 10 for developing a novice guidance service corresponding to the software;
the interaction module 20 is used for acquiring the version information of the software from the database;
a configuration module 30, configured to establish a one-to-one or one-to-many association relationship between the new hand guiding service and the version information of the software;
and the storage module 40 is configured to store the handoff guidance service, so that the user-side server deployed with the software acquires the corresponding handoff guidance service according to the version information of the software.
The software includes a plurality of service items; the novice guidance service comprises a novice guidance file;
when the new hand guiding service comprises a new hand guiding file, the new hand guiding file corresponds to one service item of one piece of software or corresponds to the same service item of a plurality of pieces of software;
when the new hand guiding service comprises a plurality of new hand guiding files, each new hand guiding file corresponds to one service item of one software or corresponds to the same service item of a plurality of softwares.
Each service item of the software corresponds to a unique service identifier;
the new hand guiding service also comprises a service identifier of a service item corresponding to the new hand guiding file;
and the service identifier is used for triggering the client to acquire and display a corresponding new hand-guided file from a user side server deployed with the software according to the service identifier of the service item contained in the page when the user side client opens the page of the software.
Another embodiment of the present invention further provides a system for implementing a novice guidance service, as shown in fig. 4, the system includes: first server cluster, second server cluster and user side server, wherein:
a software development platform and a database are deployed in a first server cluster, the first server cluster develops software through the software development platform, and version information of the software is stored in the database;
a service development platform is deployed in the second server cluster, and the second server cluster is connected with the first server cluster through the service development platform: developing a new hand guiding service corresponding to the software, acquiring the version information of the software from a database, establishing one-to-one or one-to-many association relationship between the new hand guiding service and the version information of the software, and storing the new hand guiding service;
software is deployed on the user side server, and the user side server acquires corresponding new hand guiding service from the service development platform in the second server cluster according to the version information of the deployed software.
Wherein the software comprises a plurality of service items; the novice guidance service of (1) includes a novice guidance file;
when a new hand guiding service comprises a new hand guiding file, the new hand guiding file corresponds to a service item of one piece of software or corresponds to the same service item of a plurality of pieces of software;
when a new hand-guided service comprises a plurality of new hand-guided files, each new hand-guided file corresponds to one service item of one software or corresponds to the same service item of a plurality of softwares.
Each service item of the software corresponds to a unique service identifier;
the new hand guiding service also comprises a service identifier of a service item corresponding to the new hand guiding file;
the system also comprises a user side client, and when the user side client opens the page of the software, the corresponding new hand guiding file is obtained from the user side server and displayed according to the service identification of the service item contained in the page.
In addition to the above-described methods and apparatus, embodiments of the present application may also be a computer program product comprising computer program instructions that, when executed by a processor, cause the processor to perform the steps in the methods according to the various embodiments of the present application described in the "exemplary methods" section of this specification, above.
The computer program product may be written with program code for performing the operations of embodiments of the present application in any combination of one or more programming languages, including an object oriented programming language such as Java, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computing device, partly on the user's device, as a stand-alone software package, partly on the user's computing device and partly on a remote computing device, or entirely on the remote computing device or server.
Furthermore, embodiments of the present application may also be a computer-readable storage medium having stored thereon computer program instructions that, when executed by a processor, cause the processor to perform steps in a method according to various embodiments of the present application described in the "exemplary methods" section above of this specification.
The computer-readable storage medium may take any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. A readable storage medium may include, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or a combination of any of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium include: an electrical connection having one or more wires, a portable disk, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
The foregoing describes the general principles of the present application in conjunction with specific embodiments, however, it is noted that the advantages, effects, etc. mentioned in the present application are merely examples and are not limiting, and they should not be considered essential to the various embodiments of the present application. Furthermore, the foregoing disclosure of specific details is for the purpose of illustration and description and is not intended to be limiting, since the foregoing disclosure is not intended to be exhaustive or to limit the disclosure to the precise details disclosed.
The block diagrams of devices, apparatuses, systems referred to in this application are only given as illustrative examples and are not intended to require or imply that the connections, arrangements, configurations, etc. must be made in the manner shown in the block diagrams. These devices, apparatuses, devices, systems may be connected, arranged, configured in any manner, as will be appreciated by those skilled in the art. Words such as "including," "comprising," "having," and the like are open-ended words that mean "including, but not limited to," and are used interchangeably therewith. The words "or" and "as used herein mean, and are used interchangeably with, the word" and/or, "unless the context clearly dictates otherwise. The word "such as" is used herein to mean, and is used interchangeably with, the phrase "such as but not limited to".
It should also be noted that in the devices, apparatuses, and methods of the present application, the components or steps may be decomposed and/or recombined. These decompositions and/or recombinations are to be considered as equivalents of the present application.
The previous description of the disclosed aspects is provided to enable any person skilled in the art to make or use the present application. Various modifications to these aspects will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other aspects without departing from the scope of the application. Thus, the present application is not intended to be limited to the aspects shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
The foregoing description has been presented for purposes of illustration and description. Furthermore, the description is not intended to limit embodiments of the application to the form disclosed herein. While a number of example aspects and embodiments have been discussed above, those of skill in the art will recognize certain variations, modifications, alterations, additions and sub-combinations thereof.
Claims (10)
1. A method for realizing a novice guiding service is characterized in that a first server cluster is provided with a software development platform and a database, software is developed through the software development platform, the database is stored with version information of the software, a second server cluster is provided with a service development platform, and a novice guiding service corresponding to the software is developed through the service development platform, and the method also comprises the following steps:
the service development platform acquires the version information of the software from the database;
the service development platform establishes one-to-one or one-to-many association relationship between the new hand guiding service and the version information of the software;
and the service development platform stores the new hand guiding service so that the user side server deployed with the software acquires the corresponding new hand guiding service from the service development platform according to the version information of the software.
2. The method of claim 1, wherein the service provider is further configured to,
the software includes a plurality of service items; the new hand guiding service comprises a new hand guiding file;
when the new hand guiding service comprises a new hand guiding file, the new hand guiding file corresponds to one service item of one piece of software or corresponds to the same service item of a plurality of pieces of software;
when the new hand guiding service comprises a plurality of new hand guiding files, each new hand guiding file corresponds to one service item of one software or corresponds to the same service item of a plurality of softwares.
3. The method of implementing a novice guidance service of claim 2,
each service item of the software corresponds to a unique service identifier;
the new hand guiding service also comprises a service identification of a service item corresponding to the new hand guiding file.
4. The method of claim 3, wherein the service provider is further configured to,
and the service identifier is used for triggering the client to acquire and display a corresponding new hand-guided file from a user side server deployed with the software according to the service identifier of the service item contained in the page when the user side client opens the page of the software.
5. An implementation apparatus for a novice guidance service, wherein a first server cluster is deployed with a software development platform and a database, the software development platform is used to develop software, the database stores version information of the software, and a second server cluster is deployed with a service development platform, and the apparatus is applied to the service development platform, and the apparatus comprises:
the development module is used for developing a novice guiding service corresponding to the software;
the interaction module is used for acquiring the version information of the software from the database;
the configuration module is used for establishing one-to-one or one-to-many association relationship between the new hand guiding service and the version information of the software;
and the storage module is used for storing the new hand guiding service so that the user side server deployed with the software can obtain the corresponding new hand guiding service according to the version information of the software.
6. The device of claim 5, wherein the software includes a plurality of service items; the novice guidance service comprises a novice guidance file;
when the new hand guiding service comprises a new hand guiding file, the new hand guiding file corresponds to one service item of one piece of software or corresponds to the same service item of a plurality of pieces of software;
when the new hand guiding service comprises a plurality of new hand guiding files, each new hand guiding file corresponds to one service item of one software or corresponds to the same service item of a plurality of softwares.
7. The device for enabling a novice guidance service according to claim 6,
each service item of the software corresponds to a unique service identifier;
the new hand guiding service also comprises a service identifier of a service item corresponding to the new hand guiding file;
and the service identifier is used for triggering the client to acquire and display a corresponding new hand-guided file from a user side server deployed with the software according to the service identifier of the service item contained in the page when the user side client opens the page of the software.
8. A system for implementing a novice guidance service, the system comprising: first server cluster, second server cluster and user side server, wherein:
a software development platform and a database are deployed in the first server cluster, the first server cluster develops software through the software development platform, and version information of the software is stored in the database;
a service development platform is deployed in the second server cluster, and the second server cluster is configured to: developing a new hand guiding service corresponding to the software, acquiring the version information of the software from the database, establishing one-to-one or one-to-many association relationship between the new hand guiding service and the version information of the software, and storing the new hand guiding service;
the software is deployed on the user side server, and the user side server acquires corresponding new hand guiding service from the service development platform in the second server cluster according to the version information of the deployed software.
9. The system of claim 8, wherein the software includes a plurality of service items; the new hand guiding service comprises a new hand guiding file;
when the new hand guiding service comprises a new hand guiding file, the new hand guiding file corresponds to one service item of one piece of software or corresponds to the same service item of a plurality of pieces of software;
when the new hand guiding service comprises a plurality of new hand guiding files, each new hand guiding file corresponds to one service item of one software or corresponds to the same service item of a plurality of softwares.
10. The system for enabling a novice guidance service of claim 9,
each service item of the software corresponds to a unique service identifier;
the new hand guiding service also comprises a service identifier of a service item corresponding to the new hand guiding file;
the system further comprises a user side client, and when the user side client opens the page of the software, the corresponding new hand guiding file is obtained from the user side server and displayed according to the service identification of the service item contained in the page.
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