CN112686777A - Restaurant order processing method and device, storage medium and terminal - Google Patents
Restaurant order processing method and device, storage medium and terminal Download PDFInfo
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- CN112686777A CN112686777A CN202011568325.1A CN202011568325A CN112686777A CN 112686777 A CN112686777 A CN 112686777A CN 202011568325 A CN202011568325 A CN 202011568325A CN 112686777 A CN112686777 A CN 112686777A
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Abstract
A restaurant order processing method and device, a storage medium and a terminal are provided, wherein the restaurant order processing method comprises the following steps: obtaining ordering information of each order in an order list; continuously acquiring the positioning update information of the ordering customers of each order; estimating the arrival time of the ordering customers of each order according to the acquired positioning updating information; estimating the meal making duration of each order according to the ordering information of each order; and adjusting the processing sequence of each order in the order list based on the arrival time and the meal making time of the ordering customer of each order. By the scheme, the mouthfeel of the food and the waiting time of the customer can be taken into consideration, and the food ordering experience of the customer is improved.
Description
Technical Field
The embodiment of the invention relates to the field of network communication, in particular to a restaurant order processing method and device, a storage medium and a terminal.
Background
With the rapid development of the catering industry, restaurants are generally equipped with a customer ordering function in order to provide customers with better dining experience.
Currently, restaurants typically prepare food items in order of the order placement time or appointment time of the customer. However, the above-mentioned order processing method has two problems: one is that the customer goes to the restaurant in advance, but the food is not ready, and the customer needs to wait for a period of time to take the ready food; the other is that the order sequence of the customer is forward, the food is already done, but the customer comes from the store later, and the food is made for too long, so that the taste of the food is influenced.
In summary, the order processing method of the restaurant in the prior art cannot give consideration to the taste of the food and the waiting time of the customer, which results in poor ordering experience of the customer.
Disclosure of Invention
The technical problem solved by the embodiment of the invention is that the order processing method of the existing restaurant causes the poor order experience of customers.
To solve the above technical problem, an embodiment of the present invention provides a restaurant order processing method, including: obtaining ordering information of each order in an order list; continuously acquiring the positioning update information of the ordering customers of each order; estimating the arrival time of the ordering customers of each order according to the acquired positioning updating information; estimating the meal making duration of each order according to the ordering information of each order; and adjusting the processing sequence of each order in the order list based on the arrival time and the meal making time of the ordering customer of each order.
Optionally, the estimating the arrival time of the meal ordering customer of each order according to the obtained location update information includes: estimating the moving speed of the ordering customer of each order according to the positioning update information of the ordering customer of each order; estimating the relative distance between the ordering customer of each order and the restaurant according to the positioning update information of the ordering customer of each order and the position of the restaurant; and estimating the arrival time of the order customer of each order according to the moving speed of the order customer of each order and the relative distance from the restaurant.
Optionally, the estimating a relative distance between the customer ordering of each order and the restaurant according to the location update information of the customer ordering of each order and the restaurant location includes: and determining the path of the ordering customer of each order to the restaurant according to the positioning update information of the ordering customer of each order and the position of the restaurant.
Optionally, the determining, according to the location update information of the customer ordering of each order and the location of the restaurant, a path from the customer ordering of each order to the restaurant includes: when a plurality of paths to the restaurant are obtained according to the positioning update information of the ordering customer and the position of the restaurant, the paths to the restaurant of the ordering customer are determined according to the moving speed of the ordering customer.
Optionally, the determining, according to the location update information of the customer ordering of each order and the location of the restaurant, a path from the customer ordering of each order to the restaurant includes: obtaining a path in historical order data of a meal ordering customer of each order, wherein the historical order data comprises the historical path of the meal ordering customer; and determining the path of the ordering customer of each order to the restaurant according to the positioning update information of the ordering customer of each order and the historical path.
Optionally, the estimating the meal making duration of each order according to the ordering information of each order includes: determining the food of each order according to the ordering information of each order; and estimating the meal making duration of each order according to the making duration of each meal.
Optionally, determining the meal item making duration of each order according to the making duration of each meal item includes: acquiring chef information of the restaurant; and determining the meal making time length of each order according to the cook information of the restaurant and the making time length of each meal.
Optionally, determining the meal item making duration of each order according to the making duration of each meal item includes: determining the type of the food of each order; determining the food loading sequence of each food according to the food type of the food of each order; and according to the order of each meal, estimating the making time length of the meal needing to be made when the ordering customer arrives at the store, and taking the estimated making time length of the meal needing to be made when the ordering customer arrives at the store as the making time length of the meal of each order.
Optionally, the adjusting the processing sequence of each order based on the arrival time of the customer ordering each order and the meal making duration includes: determining the starting processing time of each order based on the arrival time and the meal making duration of the ordering customer of each order; and adjusting the processing sequence of each order in the order list according to the starting processing time of each order.
Optionally, the restaurant order processing method further includes: according to the processing starting time of each order, before the processing starting of each order, sending order starting processing notification information to the order customer of each order, wherein the notification information is used for notifying the order customer of each order to start the processing.
Optionally, the restaurant order processing method further includes: acquiring auxiliary information of an order, wherein the auxiliary information comprises: planned arrival time; and when the positioning updating information of the ordering customer is not changed after the preset duration, taking the planned arrival time as the arrival time of the ordering customer.
Optionally, the restaurant order processing method further includes: estimating the starting processing time of the order based on the planned store-to-store time and the meal making time length; when the starting processing time of the order estimated based on the planned arrival time and the meal making time is reached, the positioning information of the order customer is still unchanged, and order delayed processing inquiry information is sent to the order customer; if the delayed processing feedback information fed back by the ordering customer is received, the delayed processing is carried out on the order corresponding to the ordering customer according to the delayed processing feedback information; and if the delayed processing feedback information fed back by the ordering customer is not received, processing the order according to the order starting processing time of the ordering customer.
An embodiment of the present invention further provides a restaurant order processing apparatus, including: the ordering information acquisition unit is used for acquiring ordering information of each order in the order list; the positioning updating information acquisition unit is used for continuously acquiring the positioning updating information of the ordering customers of each order; the arrival time estimation unit is used for estimating the arrival time of the ordering customers of each order according to the acquired positioning updating information; the meal making duration estimation unit is used for estimating the meal making duration of each order according to the ordering information of each order; and the order sequence adjusting unit is used for adjusting the processing sequence of each order in the order list based on the arrival time of the ordering customer of each order and the meal making time length.
An embodiment of the present invention further provides a storage medium, where the storage medium is a non-volatile storage medium or a non-transitory storage medium, and a computer program is stored on the storage medium, where the computer program is executed by a processor to perform any of the steps of the restaurant order processing method.
The embodiment of the invention also provides a terminal, which comprises a memory and a processor, wherein the memory is stored with a computer program capable of running on the processor, and the processor executes the steps of any restaurant order processing method when running the computer program.
Compared with the prior art, the technical scheme of the embodiment of the invention has the following beneficial effects:
and estimating the arrival time of the ordering customers of each order according to the continuously acquired positioning update information of the ordering customers of each order. And estimating the meal making duration of each order according to the ordering information of each order. The method comprises the steps of adjusting the processing sequence of each order in an order list according to the arrival time and the production time of the food of a food ordering customer of each order, estimating the arrival time of the food ordering customer through the real-time position of the food ordering customer, determining the processing sequence of the order of the food ordering customer by combining the arrival time of the food ordering customer, completing the preparation of the food ordering customer at a proper time point, reducing the probability of waiting for the food ordering customer to arrive at a store, keeping the food with relatively good taste, considering the taste of the food and the waiting time of the food ordering customer after arriving at the store, and improving the food ordering experience of the food ordering customer.
Drawings
FIG. 1 is a flow chart of a restaurant order processing method in an embodiment of the present invention;
fig. 2 is a schematic structural diagram of a restaurant order processing apparatus according to an embodiment of the present invention.
Detailed Description
As described above, the order processing method in the restaurant in the prior art cannot take account of the taste of the food and the waiting time of the customer, which results in poor ordering experience of the customer.
In order to solve the above problem, in the embodiment of the present invention, the arrival time of the order customer of each order is estimated according to the continuously acquired location update information of the order customer of each order. And estimating the meal making duration of each order according to the ordering information of each order. The method comprises the steps of adjusting the processing sequence of each order in an order list according to the arrival time and the production time of the food of a food ordering customer of each order, estimating the arrival time of the food ordering customer through the real-time position of the food ordering customer, determining the processing sequence of the order of the food ordering customer by combining the arrival time of the food ordering customer, completing the preparation of the food ordering customer at a proper time point, reducing the probability of waiting for the food ordering customer to arrive at a store, keeping the food with relatively good taste, considering the taste of the food and the waiting time of the food ordering customer after arriving at the store, and improving the food ordering experience of the food ordering customer.
In order to make the aforementioned objects, features and advantages of the embodiments of the present invention more comprehensible, specific embodiments accompanied with figures are described in detail below.
An embodiment of the present invention provides a restaurant order processing method, and referring to fig. 1, a flowchart of the restaurant order processing method in the embodiment of the present invention is given, and the restaurant order processing method may specifically include the following steps:
step S11, obtaining ordering information of each order in the order list.
Step S12 is to continuously obtain the location update information of the ordering customer for each order.
In a specific implementation, the location update information of the ordering customer of each order can be continuously obtained under the condition of obtaining the authorization of the ordering customer.
In some embodiments, the location update information of the order customer of each order may be obtained continuously at a set period. The location update information of the ordering customer of each order can also be obtained practically. The time for obtaining the positioning update information of the ordering customers of each order is set according to the requirements.
In an implementation, the location update information of the ordering customer may be obtained based on a Global Navigation Satellite System (GNSS). The location update information of the order customer may be acquired based on a Global Positioning System (GPS). It is understood that other positioning methods may be used to determine the location update information of the ordering customer, which is not illustrated herein.
In some embodiments, at the order customer side, the order customer may make an order through a restaurant reservation application installed on the user terminal that is appropriate for the customer. The order customer can select a restaurant by installing a restaurant reservation application program on the user terminal, select a required meal, and submit an order after the meal selection is completed.
In some embodiments, at the restaurant side, the restaurant may be configured with a terminal device having a restaurant reservation application installed thereon that is applicable to the restaurant, and the restaurant reservation application for the restaurant may receive orders submitted by order customers. Wherein the restaurant reservation application adapted for the customer is adapted with the restaurant reservation application adapted for the customer.
In the case of obtaining the authorization of the ordering customer and the restaurant, the user terminal of the ordering customer can continuously report the location update information of the user terminal through the restaurant reservation application installed thereon. Since the ordering client usually carries the user terminal with him, the location update information of the user terminal can be used as the location update information of the ordering client.
In some embodiments, the location update information of the user terminal may be acquired through a location module of the user terminal, an application having a location function installed on the user terminal, or a location function of a restaurant reservation application. The restaurant reservation application continuously reports the acquired location update information of the user terminal.
In a specific implementation, the user terminal used by the ordering customer and the terminal device used by the restaurant can perform data transmission through the ordering management server. The restaurant reservation application program can continuously report the acquired positioning update information of the user terminal to the ordering management server, and the ordering management server distributes the order to the corresponding restaurant.
The meal ordering customer and the restaurant are respectively registered on the restaurant reservation application program to obtain corresponding identification information, and the identification information can be used for identifying the meal ordering customer or the restaurant. The order can carry the identification information of the ordering customer and the identification information of the restaurant, so that the corresponding relation among the order, the ordering customer and the restaurant can be conveniently established. The identification information can be an account number, a mobile phone number, a micro signal, a mailbox or other identification information capable of uniquely identifying the ordering customer and the restaurant.
Step S13, estimating the arrival time of the customer ordering the food in each order according to the acquired location update information.
In particular implementations, the movement speed of the order customer for each order may be estimated based on the location update information for the order customer for each order. Specifically, when the location update information of the order customer of a certain order is continuously acquired, the moving speed of the order customer can be estimated according to the time and location of the acquired location update information twice or more.
And estimating the relative distance between the ordering customer of each order and the restaurant according to the positioning update information of the ordering customer of each order and the position of the restaurant. Specifically, the relative distance between the customer ordering and the restaurant for each order may be estimated based on the latest location update information for the customer ordering and the restaurant location for each order.
And estimating the arrival time of the order customer of each order according to the moving speed of the order customer of each order and the relative distance from the restaurant.
In some embodiments, in estimating the relative distance of the order customer of each order from the restaurant, the route to the restaurant for the order customer of each order may be determined based on the location update information for the order customer of each order and the restaurant location. For example, for a certain order, the position of the ordering customer is determined according to the positioning update information of the ordering customer of the order, and the path of the ordering customer of the order to the restaurant is determined according to the position of the ordering customer and the position of the restaurant.
In a specific implementation, when the information and the position of the restaurant are updated according to the location of the order customer to obtain a plurality of paths to the restaurant, the paths to the restaurant for the order customer can be determined according to the moving speed of the order customer.
Generally, different travel modes have different travel speeds, for example, walking, riding, and driving. Therefore, in order to improve the accuracy of determining the route of the order customer to the restaurant, in some embodiments, the travel mode of the order customer may be estimated according to the moving speed of the order customer, and then a route adapted to the travel mode of the order customer may be selected from the plurality of routes to the restaurant according to the estimated travel mode, and the selected route adapted to the travel mode of the order customer may be used as the route of the order customer to the restaurant.
In some embodiments, a path is obtained in historical order data for the order customer for each order, the historical order data including historical paths for the order customer. And determining the path of the order customer of each order to the restaurant according to the positioning updating information of the order customer of each order and the historical path, so as to improve the consistency of the determined path of the order customer to the restaurant and the actual path of the order customer.
Specifically, the latest position and the historical position of the order customer are determined based on the location update information of the order customer, and it is determined whether the latest position and the historical position of the order customer are on the historical route. And when the latest position and the historical position of the ordering customer are consistent with the historical path, taking the historical path as the path of the ordering customer.
And step S14, estimating the food production duration of each order according to the ordering information of each order.
In a specific implementation, the food items of each order can be determined according to the ordering information of each order. The making duration of each meal can be preset, and the making duration of each order can be estimated according to the making duration of each meal.
In specific implementation, according to different actual scenes, the manner of estimating the meal making duration of each order is different according to the ordering information of each order.
For example, in some fast food scenarios, a customer orders food items to be packaged away. At this time, the manufacturing time required for completing the manufacturing of all the meals of each order can be estimated.
As another example, in some scenarios, a meal order customer eats at a restaurant hall. At this time, according to the ordering information of the ordering customer, it may be determined that the making duration required for making all the food in the order is used as the food making duration of the order, or the making duration required for making part of the food in the order is used as the food making duration of the order.
Specifically, in some embodiments, the meal type of the meal of each order may be determined from the meal information of each order. And determining the food serving sequence of each food according to the food type of the food of each order. According to the order of each meal, estimating the making time length of the meal needing to be made when the ordering customer arrives at the store, and taking the estimated making time length of the meal needing to be made when the ordering customer arrives at the store as the making time length of the meal of each order.
For example, different meal types, such as desserts, hot dishes, cold dishes, soups, fruits, drinks, and the like, have different optimal serving orders. In addition, the food serving sequence is related to different food lines such as Chinese food and western food, and the food serving sequences of the food items corresponding to the different food lines are different. The configuration can be specifically carried out according to the actual requirements of the restaurant.
In a specific implementation, when determining the meal item production time length, the cook information of the restaurant can be considered, and the meal item production time length of each order can be determined by combining the cook information of the restaurant. Specifically, cook information of the restaurant is acquired, and the meal making duration of each order is determined according to the cook information of the restaurant and the making duration of each meal. The rationality of order sequence processing in the order list is further improved, and the user experience is further improved.
The cook information for the restaurant may be preconfigured as desired. The cook information varies from restaurant to restaurant. The configured chef information at different time periods may be different even for the same restaurant. Among them, the chef information may include: the number of chefs, the division of chefs, etc. The division of the cook may include the meal or the like that the cook is responsible for making.
Step S15, adjusting the processing order of each order in the order list based on the arrival time of the customer ordering each order and the meal production time length.
Determining the starting processing time of each order based on the arrival time and the meal making duration of the ordering customer of each order; and adjusting the processing sequence of each order in the order list according to the starting processing time of each order.
Further, when the processing order of each order in the order list is adjusted, the processing time length required by the unprocessed order may be considered, and the arrangement order of other orders is adjusted based on the processing time length required by the unprocessed order.
As can be seen from the above, the arrival time of the customer ordering for each order is estimated based on the continuously acquired location update information of the customer ordering for each order. And estimating the meal making duration of each order according to the ordering information of each order. The method comprises the steps of adjusting the processing sequence of each order in an order list according to the arrival time and the production time of the food of a food ordering customer of each order, estimating the arrival time of the food ordering customer through the real-time position of the food ordering customer, determining the processing sequence of the order of the food ordering customer by combining the arrival time of the food ordering customer, completing the preparation of the food ordering customer at a proper time point, reducing the probability of waiting for the food ordering customer to arrive at a store, keeping the food with relatively good taste, considering the taste of the food and the waiting time of the food ordering customer after arriving at the store, and improving the food ordering experience of the food ordering customer.
In a specific implementation, according to the processing start time of each order, before each order starts processing, notification information of the order start processing may be sent to the order customer of each order. The notification information is used to notify the order customer of each order to start the order processing. So that the ordering customer can know the order processing progress in time.
In some embodiments, a notification message of the order start process may be sent to the order customer for each order at some point before the order start process. For example, five minutes before the order start processing, notification information of the order start processing is transmitted to the order customer of each order. In another example, three minutes before the order start processing, notification information of the order start processing is transmitted to the order customer of each order. The timing of sending the notification information of the order start processing to the order customer of each order may be set according to the actual application scenario requirements, such as the restaurant type, the restaurant traffic volume, and the order time period.
In some scenes, a meal ordering customer may help others to order food, and at this time, the meal ordering customer does not go to a restaurant to take a meal and cannot confirm the order processing sequence according to the location update information of the meal ordering customer. In order to further improve user experience, in the embodiment of the present invention, accessory information of an order may be obtained, where the accessory information includes: scheduled to store time. And when the fact that the positioning updating information of the ordering customer is not changed within the continuous preset time is detected, taking the planned arrival time as the arrival time of the ordering customer.
Further, the auxiliary information may also include information about whether the user has eaten himself or herself. The information on whether the customer has eaten himself or herself is used for indicating whether the customer having ordered himself or herself has eaten or whether the customer having not ordered himself or herself has eaten.
Specifically, a restaurant reservation application installed on a user terminal of a customer ordering the meal is provided with an option of whether the customer has a meal himself or herself, and the customer ordering the meal can select the option according to the needs. If no, the customer does not order himself or herself. If the ordering customer does not select any of the options of whether the customer has a meal himself, the default ordering customer can be configured to have a meal himself.
It is understood that the auxiliary information may include information related to whether the user has eaten himself or herself, may include the planned arrival time, and may include both the information related to whether the user has eaten himself or herself and the planned arrival time.
In some embodiments, the ancillary information of the order includes a scheduled arrival time, and if the location update information of the order customer is detected and the order customer is judged to move towards the restaurant according to the location update information of the order customer, the arrival time of the order customer is estimated according to the location update information of the order customer. If the positioning update information of the ordering customer is not detected
In some embodiments, the collateral information for the order includes a scheduled-to-store time, and the time of the order for the order customer is determined based on the scheduled-to-store time and a meal preparation duration of the order. And if the positioning updating information of the ordering customer is detected to be unchanged when the ordering processing time determined based on the planned store-to-store time and the order product making time length of the order is reached, determining the order processing sequence of the ordering customer based on the order processing time of the ordering customer determined based on the planned store-to-store time.
Further, when the processing starting time of the order is reached, the positioning information of the order customer is still unchanged, and then order delay processing inquiry information is sent to the order customer. If the delayed processing feedback information fed back by the ordering customer is received, the delayed processing is carried out on the order corresponding to the ordering customer according to the delayed processing feedback information; and if the delayed processing feedback information fed back by the ordering customer is not received, processing the order according to the order starting processing time of the ordering customer.
In particular implementations, the delayed processing feedback information may indicate a time of the delayed processing.
An embodiment of the present invention further provides a restaurant order processing apparatus, and referring to fig. 2, a schematic structural diagram of the restaurant order processing apparatus in the embodiment of the present invention is shown. The restaurant order processing apparatus 20 may include:
the ordering information acquiring unit 21 is configured to acquire ordering information of each order in the order list;
a positioning update information acquisition unit 22, configured to continuously acquire positioning update information of the ordering customer of each order;
an arrival time estimation unit 23 configured to estimate an arrival time of the meal ordering customer for each order based on the acquired location update information;
a meal making duration estimation unit 24, configured to estimate a meal making duration of each order according to the ordering information of each order;
and an order sequence adjusting unit 25, configured to adjust a processing sequence of each order in the order list based on the store arrival time and the meal making time of the ordering customer of each order.
In the implementation, the detailed working principle and the flow of the restaurant order processing apparatus 20 can refer to the description of the above embodiments of the present invention, and are not described herein again.
An embodiment of the present invention further provides a storage medium, where the storage medium is a non-volatile storage medium or a non-transitory storage medium, and a computer program is stored on the storage medium, where the computer program is executed by a processor to perform any of the steps in the restaurant order processing method.
The embodiment of the invention also provides a terminal, which comprises a memory and a processor, wherein the memory is stored with a computer program capable of running on the processor, and the processor executes the steps in any restaurant order processing method when running the computer program.
Those skilled in the art will appreciate that all or part of the steps in the methods of the above embodiments may be implemented by hardware related to instructions of a program, which may be stored in any computer readable storage medium, and the storage medium may include: ROM, RAM, magnetic or optical disks, and the like.
Although the present invention is disclosed above, the present invention is not limited thereto. Various changes and modifications may be effected therein by one skilled in the art without departing from the spirit and scope of the invention as defined in the appended claims.
Claims (15)
1. A restaurant order processing method, comprising:
obtaining ordering information of each order in an order list;
continuously acquiring the positioning update information of the ordering customers of each order;
estimating the arrival time of the ordering customers of each order according to the acquired positioning updating information;
estimating the meal making duration of each order according to the ordering information of each order;
and adjusting the processing sequence of each order in the order list based on the arrival time and the meal making time of the ordering customer of each order.
2. The restaurant order processing method as claimed in claim 1, wherein said estimating an arrival time of a customer ordering each order based on the obtained location update information comprises:
estimating the moving speed of the ordering customer of each order according to the positioning update information of the ordering customer of each order;
estimating the relative distance between the ordering customer of each order and the restaurant according to the positioning update information of the ordering customer of each order and the position of the restaurant;
and estimating the arrival time of the order customer of each order according to the moving speed of the order customer of each order and the relative distance from the restaurant.
3. The restaurant order processing method of claim 2, wherein estimating the relative distance of the order customer for each order from the restaurant based on the location update information for the order customer for each order and the restaurant location comprises:
and determining the path of the ordering customer of each order to the restaurant according to the positioning update information of the ordering customer of each order and the position of the restaurant.
4. The restaurant order processing method of claim 3, wherein said determining a path to the restaurant for the order customer for each order based on the location update information for the order customer for each order and the restaurant location comprises:
when a plurality of paths to the restaurant are obtained according to the positioning update information of the ordering customer and the position of the restaurant, the paths to the restaurant of the ordering customer are determined according to the moving speed of the ordering customer.
5. The restaurant order processing method of claim 3, wherein said determining a path to the restaurant for the order customer for each order based on the location update information for the order customer for each order and the restaurant location comprises:
obtaining a path in historical order data of a meal ordering customer of each order, wherein the historical order data comprises the historical path of the meal ordering customer;
and determining the path of the ordering customer of each order to the restaurant according to the positioning update information of the ordering customer of each order and the historical path.
6. The restaurant order processing method according to claim 1, wherein said estimating a meal preparation duration for each order based on the ordering information for each order comprises:
determining the food of each order according to the ordering information of each order;
and estimating the meal making duration of each order according to the making duration of each meal.
7. The restaurant order processing method of claim 6, wherein said determining a meal preparation time length for each order based on a preparation time length for each meal comprises:
acquiring chef information of the restaurant;
and determining the meal making time length of each order according to the cook information of the restaurant and the making time length of each meal.
8. The restaurant order processing method of claim 6, wherein said determining a meal preparation time length for each order based on a preparation time length for each meal comprises:
determining the type of the food of each order;
determining the food loading sequence of each food according to the food type of the food of each order;
and according to the order of each meal, estimating the making time length of the meal needing to be made when the ordering customer arrives at the store, and taking the estimated making time length of the meal needing to be made when the ordering customer arrives at the store as the making time length of the meal of each order.
9. A restaurant order processing method according to any of claims 1-8, wherein said adjusting a processing order of each order based on an arrival time of a customer ordering each order and a meal preparation time period comprises:
determining the starting processing time of each order based on the arrival time and the meal making duration of the ordering customer of each order;
and adjusting the processing sequence of each order in the order list according to the starting processing time of each order.
10. The restaurant order processing method of claim 9, further comprising:
according to the processing starting time of each order, before the processing starting of each order, sending order starting processing notification information to the order customer of each order, wherein the notification information is used for notifying the order customer of each order to start the processing.
11. The restaurant order processing method of claim 9, further comprising:
acquiring auxiliary information of an order, wherein the auxiliary information comprises: planned arrival time;
and when the positioning updating information of the ordering customer is not changed after the preset duration, taking the planned arrival time as the arrival time of the ordering customer.
12. The restaurant order processing method of claim 11, further comprising:
estimating the starting processing time of the order based on the planned store-to-store time and the meal making time length;
when the starting processing time of the order estimated based on the planned arrival time and the meal making time is reached, the positioning information of the order customer is still unchanged, and order delayed processing inquiry information is sent to the order customer; if the delayed processing feedback information fed back by the ordering customer is received, the delayed processing is carried out on the order corresponding to the ordering customer according to the delayed processing feedback information;
and if the delayed processing feedback information fed back by the ordering customer is not received, processing the order according to the order starting processing time of the ordering customer.
13. A restaurant order processing apparatus, comprising:
the ordering information acquisition unit is used for acquiring ordering information of each order in the order list;
the positioning updating information acquisition unit is used for continuously acquiring the positioning updating information of the ordering customers of each order;
the arrival time estimation unit is used for estimating the arrival time of the ordering customers of each order according to the acquired positioning updating information;
the meal making duration estimation unit is used for estimating the meal making duration of each order according to the ordering information of each order;
and the order sequence adjusting unit is used for adjusting the processing sequence of each order in the order list based on the arrival time of the ordering customer of each order and the meal making time length.
14. A storage medium, being a non-volatile storage medium or a non-transitory storage medium, having a computer program stored thereon, wherein the computer program, when executed by a processor, performs the steps of the restaurant order processing method of any of claims 1 to 13.
15. A terminal comprising a memory and a processor, the memory having stored thereon a computer program operable on the processor, wherein the processor, when executing the computer program, performs the steps of the restaurant order processing method of any of claims 1-13.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN112686777B (en) | 2023-06-20 |
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