CN112667654A

CN112667654A - Business work order updating method and system

Info

Publication number: CN112667654A
Application number: CN202110064093.4A
Authority: CN
Inventors: 不公告发明人
Original assignee: Individual
Current assignee: Individual
Priority date: 2021-01-18
Filing date: 2021-01-18
Publication date: 2021-04-16

Abstract

The application provides a business work order updating method and system, and relates to the technical field of business work order processing. Determining a corresponding business work order sequence according to a plurality of business work orders to be processed and the generation time information of the business work orders, and processing the business work order sequence according to business work order processing equipment; and carrying out parameter configuration aiming at the category and the dimensionality corresponding to the service work order sequence, and synchronizing the service work order sequence after the parameter configuration is completed to a service processing center so that the service processing center can complete the data updating of the service work order through an updating module. Based on the method, the problem of poor updating effect of the business work order in the existing business work order processing technology can be solved.

Description

Business work order updating method and system

Technical Field

The present application relates to the field of technologies, and in particular, to a method and a system for updating a service work order.

Background

With the continuous development of computer technology and internet technology, the application range thereof is also continuously expanded. With the continuous expansion of the application range, the number of users is extremely large in some applications. Therefore, more work orders, such as consulting work orders and the like, can be formed according to the requirements of different users. Therefore, in order to ensure that the user has better experience, each work order needs to be updated in time.

However, the inventors have found that the conventional business order processing technology has a problem that the effect of updating the business order is poor.

Disclosure of Invention

In view of the above, an object of the present application is to provide a method and a system for updating a service work order, so as to solve the problem of poor effect of performing update processing on a service work order in the existing service work order processing technology.

In order to achieve the above purpose, the embodiment of the present application adopts the following technical solutions:

a business work order updating method comprises the following steps:

determining a corresponding business work order sequence according to a plurality of business work orders to be processed and the generation time information of the business work orders, and processing the business work order sequence according to business work order processing equipment;

if the service work order sequence is judged to need to be subjected to parameter configuration operation according to the processing result, classifying and dimension setting are carried out on the service work order sequence needing to be subjected to parameter configuration operation, wherein the class and the dimension corresponding to the work order sequence are two indexes of the service work order;

and performing parameter configuration according to the category and the dimension corresponding to the business work order sequence, and synchronizing the business work order sequence after the parameter configuration to a business processing center so that the business processing center performs data through an updating module to complete the updating of the business work order.

In a preferred option of the embodiment of the present application, in the method for updating a service work order,

synchronizing the service work order sequence after completing the parameter configuration to a service processing center so that the service processing center can complete the updating of the service work order by updating data through an updating module, specifically comprising:

sending the service work order sequence after parameter configuration to a transfer center;

and analyzing the data in the transfer center through a service analysis center, and synchronizing the data in the transfer center to a service processing center so that the service processing center updates the data through a built-in protocol adapter and an updating module to complete the updating of the service work order.

In a preferred selection of the embodiment of the present application, in the method for updating a business work order, the category corresponding to the business work order sequence is classified according to the business category to which the business work order belongs, and includes one or more of a purchase business category, a sale business category, a warehousing business category, and an ex-warehouse business category; the corresponding dimension of the business work order sequence comprises one or more of the dimension of the user data and the dimension of the product data.

In a preferred option of the embodiment of the present application, in the method for updating a service work order, the determining a corresponding service work order sequence according to a plurality of service work orders to be processed and the generation time information of the service work order, and processing the service work order sequence according to a service work order processing device specifically includes:

obtaining a plurality of service work orders to be processed and generation time information of the service work orders;

based on the generated time information, sequencing the plurality of service work orders according to the sequence of time from morning to evening to obtain a corresponding service work order sequence;

decomposing the service work order sequence into a plurality of service work order subsequences according to a preset rule;

and distributing the plurality of business work order subsequences to a plurality of business work order processing devices, wherein the business work order processing devices and the business work order subsequences have one-to-one correspondence and are used for processing the business work orders included in the corresponding business work order subsequences.

In a preferred option of the embodiment of the present application, in the method for updating a service work order, the step of decomposing the service work order sequence into a plurality of service work order subsequences according to a preset rule includes:

determining the equipment number of the service work order processing equipment to obtain a first number;

and dividing the service work order sequence at least once based on the first quantity to obtain a first quantity of service work order subsequences, wherein each service work order subsequence except the last service work order subsequence in the first quantity of service work order subsequences comprises the same quantity of service work orders.

In a preferred option of the embodiment of the present application, in the method for updating a service work order, the step of determining the number of devices of the service work order processing device to obtain the first number includes:

acquiring equipment state information of each service work order processing equipment;

determining whether the state of each service work order processing device belongs to an idle state or not based on the device state information, and counting the number of the service work order processing devices belonging to the idle state;

the first number is obtained based on the number of the service work order processing devices belonging to the idle state.

In a preferred option of the embodiment of the present application, in the service work order updating method, the step of obtaining the first number based on the number of the service work order processing devices in the idle state includes:

determining whether the number of the service work order processing devices in the idle state is greater than a preset number;

if the number of the service work order processing devices in the idle state is greater than or equal to the preset number, taking the number as a first number;

if the number of the service work order processing devices belonging to the idle state is smaller than the preset number, selecting the service work order processing devices with the difference value between the number and the preset number from the service work order processing devices not belonging to the idle state, so that the number of the determined service work order processing devices is the first number.

In a preferred option of the embodiment of the present application, in the method for updating a service work order, the step of segmenting the service work order sequence at least once based on the first number to obtain the first number of service work order subsequences includes:

determining the work order quantity of the service work orders included in the service work order sequence to obtain a second quantity;

dividing the second number by the first number to obtain a quotient value, and determining an integer value in the quotient value to obtain a target integer value;

and in the service work order sequence, taking a first service work order as a starting point, and performing segmentation processing every other target integer value to obtain a first number of service work order subsequences, wherein each service work order subsequence except the last service work order subsequence in the first number of service work order subsequences comprises the number of the service work orders as the target integer value.

for each service work order in the first number of service work orders in the service work order sequence, taking the service work order as a starting point, and sampling the first number of service work orders at intervals;

and aiming at each service work order in the first number of service work orders, forming a service work order subsequence by the service work order and other service work orders obtained by correspondingly sampling the service work order.

determining whether the service work order belongs to a target service work order or not based on the identity information of a requester corresponding to the service work order aiming at each service work order in the service work order sequence;

based on the generation time information, sequencing the determined target service work orders according to the sequence of time from morning to evening to obtain a first service work order candidate sequence;

based on the generation time information, sequencing the service work orders which are not determined as the target service work order according to the sequence of time from morning to evening to obtain a second service work order candidate sequence;

acquiring target number of first service work order candidate subsequences different from each other from the first service work order candidate sequences by using a sliding window algorithm, wherein the difference between the sum of the number of service work orders included in each first service work order candidate subsequence and the target number and the number of service work orders included in the first service work order candidate sequence is 1;

acquiring target number of different second service work order candidate subsequences from the second service work order candidate sequences by using a sliding window algorithm, wherein the number of the service work orders included in each second service work order candidate subsequence is the same;

screening the target number of first service work order candidate subsequences to obtain at least one target first service work order candidate subsequence, wherein the average value of the priority degrees of the target service work orders in each target first service work order candidate subsequence is higher than a preset average value threshold value, and the priority degree is determined based on the importance degree obtained by performing information identification processing on the target service work order;

for each target first service work order candidate subsequence, determining whether the target first service work order candidate subsequence meets a first preset determination condition according to priority information of each service work order in the target first service work order candidate subsequence, wherein the first preset determination condition is that the number proportion of first target service work orders in the target first service work order candidate subsequence is greater than a preset proportion threshold value, and the first target service work order is a target service work order of which the priority degree is greater than a preset priority degree threshold value;

screening at least one target second business work order candidate subsequence from the target number of second business work order candidate subsequences, wherein the average value of the priority degrees of the business work orders in each target second business work order candidate subsequence is higher than the preset average value threshold value, and the priority degree is determined based on the importance degree obtained by carrying out information identification processing on the business work orders;

for each target second service work order candidate subsequence, determining whether the target second service work order candidate subsequence meets a second preset determination condition according to priority information of each service work order in the target second service work order candidate subsequence, wherein the second preset determination condition is that the number proportion of first service work orders in the target second service work order candidate subsequence is greater than a preset proportion threshold value, and the first service work order is a service work order of which the priority degree is greater than the preset priority degree threshold value;

constructing at least one first service work order subsequence based on the service work orders included in the target first service work order candidate subsequence which meets the first preset judgment condition;

constructing at least one second business work order subsequence based on the business work orders included in the target first business work order candidate subsequence which does not meet the first preset judgment condition;

constructing at least one third business work order subsequence based on the business work orders included by other first business work order candidate subsequences except the target first business work order candidate subsequence;

constructing at least one business work order subsequence based on the business work orders included in the target second business work order candidate subsequence which meets the second preset judgment condition;

constructing at least one service work order subsequence based on the service work orders included in the target second service work order candidate subsequence which does not meet the second preset judgment condition;

and constructing at least one service work order subsequence based on the service work orders included by other second service work order candidate subsequences except the target second service work order candidate subsequence.

aiming at each service work order in the first service work order candidate sequence, performing information identification processing on the service work order to obtain first importance level information corresponding to the service work order;

for each service work order in the second service work order candidate sequence, performing information identification processing on the service work order to obtain second important grade information corresponding to the service work order;

based on the sequencing position of each service work order in the first service work order candidate sequence, sequencing each corresponding first importance level information to obtain a first importance level information sequence;

sequencing corresponding second important grade information based on the sequencing position of each service work order in the second service work order candidate sequence to obtain a second important grade information sequence, and updating the second important grade information sequence based on the characterized important grade to obtain an updated second important grade information sequence;

dividing the first importance level information sequence based on a first length to obtain at least two first importance level information subsequences, performing at least one updating process on the first length, and dividing the first importance level information sequence based on the first length after each updating to obtain at least two new first importance level information subsequences, wherein the number of times of performing the updating process is determined based on the number of first importance level information included in the first importance level information sequence;

calculating the discrete degree information of each of the at least two first importance level information subsequences, and calculating the discrete degree information of each of the at least two new first importance level information subsequences obtained this time aiming at the at least two new first importance level information subsequences obtained each time;

determining at least two first importance level information subsequences corresponding to the information with the maximum sum of discrete degrees or at least two new first importance level information subsequences corresponding to the information with the maximum sum of discrete degrees;

counting the number of the determined at least two first importance level information subsequences or at least two new first importance level information subsequences;

based on the number of the sequences, carrying out multiple sampling processing on the updated second important level information sequence to obtain a sampling set with the number of the sequences;

respectively allocating the sequence number of sampling sets to at least two determined first importance level information subsequences or at least two new first importance level information subsequences, so that each first importance level information subsequence or new first importance level information subsequence corresponds to one sampling set;

for each sampling set, combining the second important level information included in the sampling set with the corresponding first important level information subsequence or the first important level information included in the new first important level information subsequence to form a corresponding important level information combination;

and aiming at each important level information combination, combining the service work orders corresponding to the important level information included in the important level information combination to form a service work order subsequence.

In a preferred option of this embodiment, in the method for updating a service work order, the step of determining, for each service work order in the sequence of service work orders, whether the service work order belongs to a target service work order based on requester identity information corresponding to the service work order includes:

acquiring account level information of a request user corresponding to each service work order in the service work order sequence;

and determining whether the service work order belongs to a target service work order or not based on the size relationship between the account grade information corresponding to the service work order and the preset grade threshold value information aiming at each service work order in the service work order sequence.

The embodiment of the present application further provides a service work order updating system, including:

the processing unit is used for determining a corresponding service work order sequence according to a plurality of service work orders to be processed and the generation time information of the service work orders, and processing the service work order sequence according to the service work order processing equipment;

the setting unit is used for classifying and dimension setting the service work order sequence needing parameter configuration operation if the service work order sequence is judged to need parameter configuration operation according to the processing result, wherein the class and the dimension corresponding to the work order sequence are two indexes of the service work order;

and the updating unit is used for carrying out parameter configuration according to the category and the dimension corresponding to the business work order sequence and synchronizing the business work order sequence after the parameter configuration to the business processing center so that the business processing center can complete the updating of the business work order by updating the data through the updating module.

According to the service work order updating method and system, after a plurality of service work orders to be processed are obtained, sequencing processing can be carried out based on the generation time to obtain the corresponding service work order sequence, and then if the service work order sequence is judged to need parameter configuration operation according to the processing result, the service work order sequence needing the parameter configuration operation is classified and dimension setting is carried out. And parameter configuration is carried out according to the category and the dimension corresponding to the business work order sequence, so that the effect of updating the business work order is better.

In order to make the aforementioned objects, features and advantages of the present application more comprehensible, preferred embodiments accompanied with figures are described in detail below.

Drawings

Fig. 1 is a block diagram of an electronic device according to an embodiment of the present disclosure.

Fig. 2 is a flowchart illustrating a method for updating a service work order according to an embodiment of the present application.

Fig. 3 is a schematic structural diagram of a service work order updating apparatus according to an embodiment of the present application.

Fig. 4 is a flowchart illustrating a method for processing a service work order according to an embodiment of the present application.

Fig. 5 is a schematic block diagram of a business work order updating system according to an embodiment of the present application.

Icon: 10-an electronic device; 12-a memory; 14-a processor; 100-service work order updating system; 110-a processing unit; 120-a setting unit; 130-update unit.

Detailed Description

In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all the embodiments. The components of the embodiments of the present application, generally described and illustrated in the figures herein, can be arranged and designed in a wide variety of different configurations.

Thus, the following detailed description of the embodiments of the present application, presented in the accompanying drawings, is not intended to limit the scope of the claimed application, but is merely representative of selected embodiments of the application. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

As shown in fig. 1, an embodiment of the present application provides an electronic device 10 that may include a memory 12, a processor 14, and a business work order update system 100.

Wherein the memory 12 and the processor 14 are electrically connected directly or indirectly to realize data transmission or interaction. For example, they may be electrically connected to each other via one or more communication buses or signal lines. The service work order update system 100 includes at least one software function module that may be stored in the memory 12 in the form of software or firmware (firmware). The processor 14 is configured to execute an executable computer program stored in the memory 12, for example, a software functional module and a computer program included in the business work order updating system 100, so as to implement the business work order updating method provided by the embodiment of the present application.

Alternatively, the Memory 12 may be, but is not limited to, a Random Access Memory (RAM), a Read Only Memory (ROM), a Programmable Read-Only Memory (PROM), an Erasable Read-Only Memory (EPROM), an electrically Erasable Read-Only Memory (EEPROM), and the like.

The Processor 14 may be a general-purpose Processor, including a Central Processing Unit (CPU), a Network Processor (NP), a System on Chip (SoC), and the like; but may also be a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Field Programmable Gate Array (FPGA) or other programmable logic device, discrete gate or transistor logic device, discrete hardware components.

It is understood that the structure shown in fig. 1 is only an illustration, and the electronic device 10 may further include more or less components than those shown in fig. 1, or have a different configuration from that shown in fig. 1, for example, a communication unit for performing information interaction with other devices (for example, the electronic device 10 may be a server, and the other devices may be terminal devices).

With reference to fig. 2, an embodiment of the present application further provides a service work order updating method applicable to the electronic device 10. The method steps defined by the process associated with the business work order update method may be implemented by the electronic device 10. The service work order updating method needs to be implemented by a service work order updating device, wherein a schematic structural diagram of the service work order updating device is shown in fig. 3, and the service work order updating device may specifically include a service work order processing device 101, a parameter configuration device 102 and an updating module 103.

The specific process shown in FIG. 2 will be described in detail below.

Step S101, according to a plurality of service work orders to be processed and the generation time information of the service work orders, determining a corresponding service work order sequence, and processing the service work order sequence according to service work order processing equipment.

In this embodiment, the service work order processing device 101 has a one-to-one correspondence with the service work order sequence, and is configured to process a service work order corresponding to the service work order sequence. The specific way in which the service work order processing device processes the service work order is not limited, for example, the service work order processing device may automatically process the allocated service work order based on a preconfigured computer program, such as a neural network model; for another example, the business work order processing device may be configured to process the assigned business work order in response to the operation of the business work order processing personnel, such as replying to a business work order for consultation.

And step S102, if the service work order sequence is judged to need to be subjected to parameter configuration operation according to the processing result, classifying and dimension setting are carried out on the service work order sequence which needs to be subjected to parameter configuration operation.

In this embodiment, when processing the service work order sequence, the processing result may be determined according to the state of the service work order sequence. The state of the service work order sequence comprises unprocessed state and processed state in the processing process. For example, when the state of the service work order sequence is unprocessed, a parameter configuration operation needs to be performed, and a state parameter is configured for the service work order sequence. Wherein the parameter configuration operation may be performed by the parameter configuration device 102. In this embodiment, the category and the dimension corresponding to the service work order sequence are two different indexes of the service work order, and the category corresponding to the service work order sequence is classified according to the service category to which the service work order belongs, and includes one or more of a purchase service category, a sale service category, a warehousing service category, and an ex-warehouse service category; the corresponding dimension of the business work order sequence comprises one or more of a dimension of user data, a dimension of user behavior data and a dimension of product data.

The dimension of the user data can represent basic information (sex, age, residence and the like) of the user; the dimension of the user behavior data can represent the operation behavior data of the user (the times of purchasing a certain commodity, sharing the certain commodity); the dimensions of the product data may represent information of the product.

Step S103, parameter configuration is carried out according to the category and the dimension corresponding to the business work order sequence, and the business work order sequence after the parameter configuration is completed is synchronized to a business processing center, so that the business processing center can complete data updating through an updating module.

In this embodiment, parameter configuration is performed for two indexes in the service work order, for example, when the state of the service work order sequence is unprocessed, parameter configuration is performed for the category corresponding to the service work order sequence being a sales service category, and the dimension corresponding to the service work order sequence being a dimension of the user data, that is, the service work order sequence is configured with state parameters (unprocessed).

Synchronizing the service work order sequence after completing the parameter configuration to a service processing center so that the service processing center can perform data through an updating module 103 to complete the updating of the service work order, which specifically comprises:

The relay center may pre-store the service work order sequence after parameter configuration, and may be a distributed storage unit. The update module 103 may update the parameter configuration of the service work order and complete the update of the service work order in cooperation with the protocol adapter, where the protocol in the protocol adapter may be written in advance.

With reference to fig. 4, an embodiment of the present application further provides a service work order processing method applicable to the electronic device 10. Wherein the method steps defined by the flow related to the business work order processing method can be implemented by the electronic device 10.

Step S110, a plurality of service work orders to be processed and the generation time information of the service work orders are obtained.

In this embodiment, the electronic device 10 may obtain a plurality of to-be-processed business work orders (e.g., financial business consulting work orders) and obtain generation time information of each business work order (the generation time information may be time information carried in a corresponding business work order, or may be time information of a corresponding business work order).

And step S120, based on the generated time information, sequencing the plurality of service work orders according to the sequence of time from morning to evening to obtain a corresponding service work order sequence.

In this embodiment, after obtaining the plurality of service work orders and the generation time information of each service work order based on step S110, the electronic device 10 may perform a sorting process on the plurality of service work orders according to the generation time from morning to evening, so as to obtain a corresponding service work order sequence.

That is, in the service work order sequence, the generation time of the first service work order is the earliest, and the generation time of the last service work order is the latest.

Step S130, decomposing the service work order sequence into a plurality of service work order subsequences according to a preset rule.

In this embodiment, after obtaining the service work order sequence based on step S120, the electronic device 10 may perform decomposition processing on the service work order sequence according to a preset rule, so that a plurality of corresponding service work order subsequences may be obtained.

Step S140, allocating the plurality of business work order subsequences to a plurality of business work order processing devices.

In this embodiment, after obtaining the plurality of business order sub-sequences based on step S130, the electronic device 10 may assign the plurality of business order sub-sequences to a plurality of business order processing devices. The service work order processing device has a one-to-one correspondence relationship with the service work order subsequence, and is configured to process a service work order included in the corresponding service work order subsequence (where a specific manner in which the service work order processing device processes the service work order is not limited, for example, the service work order processing device may automatically process an allocated service work order based on a pre-configured computer program, such as a neural network model, and the like, and for example, the service work order processing device may process the allocated service work order in response to an operation of a service work order processor, such as replying a service work order for consultation and the like).

Based on the method, the overall processing efficiency of the plurality of business work orders can be fully improved through the plurality of business work order processing devices, so that the problem of poor aging effect of processing the business work orders in the existing business work order processing technology is solved.

Based on the above example, it should be noted that, in step S130, a specific manner of decomposing the service work order sequence into a plurality of service work order subsequences is not limited, and may be selected according to actual application requirements.

In a first example, step S130 may include the steps of:

firstly, determining the equipment number of service work order processing equipment to obtain a first number;

secondly, the service work order sequence is segmented at least once based on the first quantity to obtain a first quantity of service work order subsequences, wherein each service work order subsequence except the last service work order subsequence in the first quantity of service work order subsequences comprises the same quantity of service work orders (for example, if 10 service work order processing devices exist, 10 service work order subsequences can be segmented to enable each service work order processing device to process one service work order subsequence).

In a second example, step S130 may include the steps of:

first, for each service work order in the service work order sequence, determining whether the service work order belongs to a target service work order based on requester identity information corresponding to the service work order (that is, a plurality of service work orders can be divided into the target service work order and a non-target service work order based on corresponding requester identity information);

secondly, based on the generated time information, sequencing the determined target business work orders according to the sequence of time from morning to evening to obtain a first business work order candidate sequence;

thirdly, sequencing the service work orders which are not determined as the target service work order according to the sequence of time from morning to evening based on the generation time information to obtain a second service work order candidate sequence (namely, sequencing from morning to evening based on the generation time of the non-target service work order to obtain a corresponding second service work order candidate sequence);

fourthly, obtaining a target number of first service work order candidate subsequences different from each other from the first service work order candidate sequence by using a sliding window algorithm, wherein a difference between the number of service work orders included in each first service work order candidate subsequence and the target number is 1 from the number of service work orders included in the first service work order candidate sequence (that is, the number of service work orders included in the first service work order candidate subsequence + the target number — the number of service work orders included in the first service work order candidate sequence =1, for example, the number of service work orders included in the first service work order candidate sequence is 10, the number of service work orders included in each first service work order candidate subsequence is 8, and the target number is 3, that is, 8+3-10=1, and thus, 1-8 may be the first subsequence, the second subsequence, and the third subsequence, 2-9 can be a second subsequence, 3-10 can be a third subsequence);

fifthly, acquiring target number of different second service work order candidate subsequences from the second service work order candidate sequences by using a sliding window algorithm, wherein the number of service work orders included in each second service work order candidate subsequence is the same (as described above);

sixthly, screening at least one target first business work order candidate subsequence from the target number of first business work order candidate subsequences, wherein an average value of priority degrees of target business work orders in each target first business work order candidate subsequence is higher than a preset average value threshold (the preset average value threshold can be generated based on configuration operation of a user and is not specifically limited herein), and the priority degree is determined based on importance degrees obtained by performing information identification processing on the target business work orders (for example, a specific keyword can be identified, if a request is made, a specific transaction is performed, if a target amount of consulting business is more than 100 ten thousand is the most important business, 10-100 ten thousand is the secondary important business, less than 10 ten thousand is non-important business, and the like);

seventhly, determining whether the target first business work order candidate subsequence meets a first preset determination condition according to priority information of each business work order in the target first business work order candidate subsequence, wherein the first preset determination condition is that the number proportion of the first target business work orders in the target first business work order candidate subsequence is greater than a preset proportion threshold value, and the first target business work order is a target business work order of which the priority is greater than a preset priority threshold value (the preset proportion threshold value and the preset priority threshold value can be generated based on configuration operation of a user, and specific limitation is not made herein);

eighthly, screening at least one target second business work order candidate subsequence from the target number of second business work order candidate subsequences, wherein the average value of the priority degrees of the business work orders in each target second business work order candidate subsequence is higher than the preset average value threshold value, and the priority degree is determined based on the importance degree obtained by carrying out information identification processing on the business work orders;

ninth, for each target second service work order candidate subsequence, determining whether the target second service work order candidate subsequence meets a second preset determination condition according to priority information of each service work order in the target second service work order candidate subsequence, wherein the second preset determination condition is that the number proportion of the first service work orders in the target second service work order candidate subsequence is greater than the preset proportion threshold value, and the first service work order is a service work order of which the priority degree is greater than the preset priority degree threshold value;

tenth, based on the service work orders included in the target first service work order candidate subsequence satisfying the first preset judgment condition, constructing at least one first service work order subsequence (for example, if the number of the service work orders included in the target first service work order candidate subsequence satisfying the first preset judgment condition is large, a plurality of corresponding first service work order subsequences can be constructed;

a tenth step of constructing at least one second service work order subsequence based on the service work orders included in the target first service work order candidate subsequence which does not satisfy the first preset judgment condition (for example, if the number of the service work orders included in the target first service work order candidate subsequence which does not satisfy the first preset judgment condition is large, a plurality of corresponding second service work order subsequences can be constructed;

a twelfth step, constructing at least one third service work order subsequence based on the service work orders included in other first service work order candidate subsequences except the target first service work order candidate subsequence (for example, if the number of the service work orders included in other first service work order candidate subsequences except the target first service work order candidate subsequence is larger, a plurality of corresponding third service work order subsequences can be constructed;

a thirteenth step of constructing at least one fourth service work order subsequence based on the service work orders included in the target second service work order candidate subsequence satisfying the second preset judgment condition (as described above);

fourteenth, constructing at least one fifth service work order subsequence (as described above) based on the service work orders included in the target second service work order candidate subsequence which does not satisfy the second preset judgment condition;

fifteenth, based on the service work orders included in other second service work order candidate subsequences except the target second service work order candidate subsequences, at least one sixth service work order subsequence is constructed (as described above, at least one first service work order subsequence, at least one second service work order subsequence, at least one third service work order subsequence, at least one fourth service work order subsequence, at least one fifth service work order subsequence, at least one sixth service work order subsequence can be obtained, and then a plurality of service work order subsequences are obtained).

In a third example, step S130 may include the steps of:

first, for each service work order in the service work order sequence, determining whether the service work order belongs to a target service work order based on requester identity information corresponding to the service work order (as described above, no further description is given here);

secondly, based on the generated time information, sequencing the determined target service work order according to the sequence of time from morning to evening to obtain a first service work order candidate sequence (as mentioned above, no further description is given here);

thirdly, based on the generated time information, sequencing the service work orders which are not determined as the target service work order according to the sequence of time from morning to evening to obtain a second service work order candidate sequence (as mentioned above, the details are not repeated herein);

fourthly, aiming at each service work order in the first service work order candidate sequence, performing information identification processing on the service work order to obtain first important grade information corresponding to the service work order (as mentioned above, the description is omitted here);

fifthly, aiming at each service work order in the second service work order candidate sequence, performing information identification processing on the service work order to obtain second important grade information corresponding to the service work order (as mentioned above, the description is omitted here);

sixthly, ranking each corresponding first importance level information based on the ranking position of each service work order in the first service work order candidate sequence to obtain a first importance level information sequence (for example, the sequence may be level 1, level 2, level 5, level 10, level 6, level 1, level 5);

a seventh step of performing ranking processing on each corresponding second importance level information based on a ranking position of each service work order in the second service work order candidate sequence to obtain a second importance level information sequence, and performing update processing on the second importance level information sequence based on the characterized importance level to obtain an updated second importance level information sequence (for example, the second importance level information sequence is level 2, level 5, level 9, level 8, level 1, level 5, and the updated second importance level information sequence is level 9, level 8, level 5, level 2, level 1);

eighthly, dividing the first importance level information sequence based on a first length to obtain at least two first importance level information subsequences, performing at least one updating process on the first length, and dividing the first importance level information sequence based on the first length after each updating to obtain at least two new first importance level information subsequences, wherein the number of times of performing the updating process is determined based on the number of first importance level information included in the first importance level information sequence (for example, the number of the first importance level information is 10, the first length is 5, the updated first length is 2; for example, the number of the first importance level information is 12, the first length is 6, and the updated first length is 2, 3, 4);

ninth, calculating the dispersion degree information of each first importance level information subsequence in the at least two first importance level information subsequences, and calculating the dispersion degree information of each new first importance level information subsequence in the at least two new first importance level information subsequences obtained at the time aiming at the at least two new first importance level information subsequences obtained at each time;

a tenth step of determining at least two first importance level information subsequences corresponding to the variance information having the maximum sum value (i.e., a sum value of variance information of at least two first importance level information subsequences obtained by dividing each time, and then determining the maximum sum value among the obtained plurality of sum values) or at least two new first importance level information subsequences corresponding to the variance information (i.e., among the at least two first importance level information subsequences and the at least two new first importance level information subsequences, determining at least two first importance level information subsequences having the maximum sum value of variance information or at least two new first importance level information subsequences);

eleventh, counting the sequence number of the determined at least two first importance level information subsequences or at least two new first importance level information subsequences (i.e. the number of the determined subsequences);

a twelfth step of performing sampling processing on the updated second important level information sequence for multiple times based on the number of the sequences to obtain a number of sampling sets of the number of the sequences (for example, if the number of the sequences is 2, second important level information at an even position in the second important level information sequence is used as one sampling set, and second important level information at an odd position in the second important level information sequence is used as another sampling set, that is, two sampling sets are obtained);

a thirteenth step of allocating (for example, randomly allocating) the sequence number of sample sets to the determined at least two first importance level information subsequences or at least two new first importance level information subsequences, so that each first importance level information subsequence or new first importance level information subsequence corresponds to one sample set;

fourteenth, for each of the sampling sets, combining the second important level information included in the sampling set with the corresponding first important level information subsequence or the first important level information included in the new first important level information subsequence to form a corresponding important level information combination (in the important level information combination, the first important level information is before, and the second middle set of level information is after);

and fifteenth, aiming at each important grade information combination, combining the service work orders corresponding to the important grade information included in the important grade information combination to form a service work order subsequence.

In a fourth example, step S130 may include the steps of:

first, determining a target service work order (for example, a first cycle may start from a second service work order of the service work order sequence, if the difference between the importance levels of the second service work order and a first service work order is less than or equal to the difference threshold, the second service work order may be used as the target service work order, if the difference between the importance levels of the second service work order and the first service work order is greater than the difference threshold, it may be determined whether the difference between the importance levels of a third service work order and the second service work order is less than or equal to the difference threshold, when the difference value of the importance levels of the third service work order and the second service work order is less than or equal to the threshold value of the difference value of the importance levels, the third service work order can be used as a target service work order);

secondly, when the difference value of the importance levels between the next business work order of the target business work order and the target business work order is larger than the threshold value of the difference value of the importance levels, taking the next business work order as a new target business work order;

thirdly, when the difference value of the importance levels between the next service work order of the target service work order and the target service work order is less than or equal to the threshold value of the difference value of the importance levels, taking the target service work order as a sequence starting work order (namely a first service work order in the service work order subsequence) of the current service work order subsequence (namely the service work order subsequence corresponding to the current cycle);

fourthly, traversing each service work order behind the sequence starting work order of the current service work order subsequence;

fifthly, when the traversed importance level difference value between the current service work order and the adjacent previous service work order is greater than the importance level difference value threshold value and the importance level difference value between each service work order and the adjacent previous service work order in the preset work order number (namely the preset work order number, which can be generated based on the configuration operation performed by the user according to the actual application requirement) starting from the current service work order is greater than the importance level difference value threshold value, taking the current service work order as the sequence ending work order (namely the last service work order in the service work order subsequence) of the current service work order subsequence;

sixthly, taking the service work order of which the importance level difference value between the first service work order after the sequence ending work order of the current service work order subsequence and the adjacent previous service work order is less than or equal to the importance level difference value threshold value as the sequence starting work order of the current service work order subsequence of the next cycle, and returning the step of traversing the service work orders after the sequence starting work order of the current service work order subsequence to continue to execute until a plurality of pairs of sequence starting work orders and sequence ending work orders are obtained;

seventhly, determining the number of the service work orders between each pair of the sequence starting work orders and the sequence ending work orders to obtain a target number (namely determining the number of the service work orders between one sequence starting work order and the corresponding sequence ending work order);

and eighthly, when the target number is larger than or equal to the preset number of the work orders of the data sequence (the target number can be generated based on configuration operation of a user according to actual application requirements), determining the corresponding sequence starting work order and sequence ending work order, and each service work order between the sequence starting work order and the sequence ending work order as a service work order subsequence.

And ninthly, combining each service work order which is not determined as the service work order subsequence in the service work order sequence to form a service work order subsequence.

Optionally, in the first example, a specific manner of obtaining the first number is not limited, and may be selected according to an actual application requirement.

For example, in an alternative example, the first number may be derived based on the following steps:

firstly, acquiring equipment state information of each service work order processing equipment;

secondly, determining whether the state of each service work order processing device belongs to an idle state or not based on the device state information, and counting the number of the service work order processing devices belonging to the idle state;

then, a first number is obtained based on the number of the service work order processing devices belonging to the idle state.

It is to be appreciated that in the above example, the specific manner of deriving the first number based on the number of traffic work order processing devices belonging to the idle state is not limited.

firstly, determining whether the number of the service work order processing devices belonging to the idle state is greater than a preset number (the preset number can be generated based on configuration operation performed by a user according to actual requirements);

secondly, if the number of the service work order processing devices in the idle state is greater than or equal to the preset number, taking the number as a first number;

then, if the number of the service work order processing devices belonging to the idle state is smaller than the preset number, selecting a difference number of the service work order processing devices between the number and the preset number from the service work order processing devices not belonging to the idle state (for example, selecting a relatively most idle service work order processing device from the service work order processing devices not belonging to the idle state, or randomly selecting), so that the determined number of the service work order processing devices is the first number.

Optionally, in the first example, a specific manner of segmenting the service work order sequence at least once is not limited, and may be selected according to an actual application requirement.

For example, in an alternative example, the sequence of traffic work orders may be partitioned at least once based on the following steps:

firstly, determining the work order quantity of the service work orders included in the service work order sequence to obtain a second quantity;

secondly, dividing the second number by the first number to obtain a quotient value, and determining an integer value in the quotient value to obtain a target integer value (for example, the second number is 100, the first number is 9, and the target integer value is 11);

then, in the service work order sequence, taking the first service work order as a starting point, performing segmentation processing every interval of the target integer value to obtain the first number of service work order subsequences, wherein each service work order subsequence except the last service work order subsequence in the first number of service work order subsequences includes the number of the service work orders as the target integer value (namely, in the first 8 service work order subsequences, each service work order subsequence includes the number of the service work orders as 11, and the last service work order subsequence includes the number of the service work orders as 12).

For another example, in another alternative example, the sequence of traffic work orders may be partitioned at least once based on:

first, for each of the first number of service work orders in the service work order sequence, taking the service work order as a starting point, sampling the first number of service work orders every other interval (for example, the first number is 5, the first service work order may be taken as a starting point, the second service work order may be taken as a starting point, the third service work order may be taken as a starting point, the fourth service work order may be taken as a starting point, and the fifth service work order may be taken as a starting point);

then, for each of the first number of business work orders, the business work order and other business work orders obtained by corresponding sampling of the business work order are combined into a business work order subsequence (for example, for a first business work order, the first business work order, a sixth business work order, an eleventh business work order, etc. may be combined into a business work order subsequence).

Optionally, in the second example, a specific manner of determining whether the service work order belongs to the target service work order is not limited, and may be selected according to an actual application requirement.

For example, in an alternative example, a determination may be made as to whether the business work order belongs to a target business work order based on:

firstly, acquiring account grade information of a request user corresponding to each service work order in the service work order sequence;

then, for each service work order in the service work order sequence, based on a size relationship between the account number level information corresponding to the service work order and preset level threshold information (the preset level threshold information may be generated based on configuration operations of a user, and specific numerical values are not specifically limited herein), whether the service work order belongs to a target service work order is determined (for example, a service work order corresponding to each account number level information larger than the preset level threshold information may be determined as a target service work order).

To sum up, the service work order processing method provided by the application may perform sorting processing based on the generation time after obtaining a plurality of service work orders to be processed to obtain a corresponding service work order sequence, and then decompose the service work order sequence into a plurality of service work order subsequences and allocate the plurality of service work order subsequences to a plurality of service work order processing devices for processing. Therefore, the overall processing efficiency of the plurality of business work orders can be fully improved through the plurality of business work order processing devices, and the problem of poor aging effect of processing the business work orders in the existing business work order processing technology is solved.

With reference to fig. 5, an embodiment of the present application further provides a service work order updating system 100 applicable to the electronic device 10. The business work order updating system 100 may include a processing unit 110, a setting unit 120, and an updating unit 130.

The processing unit 110 is configured to determine a corresponding service work order sequence according to a plurality of service work orders to be processed and the generation time information of the service work order, and process the service work order sequence according to a service work order processing device;

the setting unit 120 is configured to, if it is determined that the service work order sequence needs to be subjected to the parameter configuration operation according to the processing result, classify and dimension set the service work order sequence that needs to be subjected to the parameter configuration operation, where the category and the dimension corresponding to the work order sequence are two indexes of the service work order;

the updating unit 130 is configured to perform parameter configuration for the category and the dimension corresponding to the service work order sequence, and synchronize the service work order sequence after the parameter configuration to the service processing center, so that the service processing center performs data through the updating module to complete the updating of the service work order.

In the embodiments provided in the present application, it should be understood that the disclosed apparatus and method can be implemented in other ways. The apparatus and method embodiments described above are illustrative only, as the flowcharts and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of apparatus, methods and computer program products according to various embodiments of the present application. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

In addition, functional modules in the embodiments of the present application may be integrated together to form an independent part, or each module may exist separately, or two or more modules may be integrated to form an independent part.

The functions, if implemented in the form of software functional modules and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application or portions thereof that substantially contribute to the prior art may be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, an electronic device, or a network device) to perform all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes. It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.

The above description is only a preferred embodiment of the present application and is not intended to limit the present application, and various modifications and changes may be made by those skilled in the art. Any modification, equivalent replacement, improvement and the like made within the spirit and principle of the present application shall be included in the protection scope of the present application.

Claims

1. A method for updating a service work order is characterized by comprising the following steps:

2. The method for updating a service work order according to claim 1, wherein the step of synchronizing the service work order sequence after completing the parameter configuration to a service processing center so that the service processing center performs data updating through an updating module to complete the service work order updating comprises:

3. The method for updating the service work order according to claim 1, wherein the category corresponding to the service work order sequence is classified according to the service category to which the service work order belongs, and includes one or more of a purchase service category, a sale service category, a warehousing service category and an ex-warehouse service category; the corresponding dimension of the business work order sequence comprises one or more of the dimension of the user data and the dimension of the product data.

4. The method for updating a service work order according to claim 1, wherein the determining a corresponding sequence of service work orders according to a plurality of service work orders to be processed and the generation time information of the service work order, and processing the sequence of service work orders according to a service work order processing device specifically comprises:

5. The method for updating a service work order as claimed in claim 4, wherein the step of decomposing the service work order sequence into a plurality of service work order sub-sequences according to a predetermined rule comprises:

6. The method for updating a service work order as claimed in claim 5, wherein the step of determining the number of devices of the service work order processing device to obtain the first number comprises:

7. The method for updating the service work order as claimed in claim 6, wherein the step of obtaining the first number based on the number of the service work order processing devices belonging to the idle state comprises:

8. The method for updating a service work order as claimed in claim 4, wherein the step of decomposing the service work order sequence into a plurality of service work order sub-sequences according to a predetermined rule comprises:

9. The method for updating a service work order as claimed in claim 4, wherein the step of decomposing the service work order sequence into a plurality of service work order sub-sequences according to a predetermined rule comprises:

10. A business work order update system, comprising: