CN112651811B - Order processing method and system based on multi-source data - Google Patents
Order processing method and system based on multi-source data Download PDFInfo
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Abstract
The invention discloses an order processing method and system based on multi-source data, wherein the method comprises the following steps: obtaining a vehicle insurance value-added service system; acquiring query entry information of a user side; acquiring personal account information of a first user; logging in the car insurance value-added service system; obtaining historical order retrieval information; obtaining first order retrieval input information; inputting the historical order retrieval information and the first order retrieval input information into a first training model to obtain first order query information of the first user; obtaining a first order query result according to the first order query information; judging whether the first order query result is normal or not; and if the first order query result is abnormal, sending the first order query result to the vehicle insurance value-added service system for processing. The technical problems that the order operation and use are not flexible and the user experience is poor due to the fact that a vehicle insurance user checks different order information from different entrances for multiple times are solved.
Description
Technical Field
The invention relates to the technical field of order processing, in particular to an order processing method and system based on multi-source data.
Background
With the development of modern society and the continuous improvement of living standard of people, the requirements of people on the living standard of people are higher and higher, the frequency of the occurrence of automobiles in the life of people is also increased frequently, the automobile insurance is an important system which is not mentioned on the basis, and the requirements on order inquiry in the automobile insurance value-added service process are also diversified more and more.
However, in the process of implementing the technical solution of the invention in the embodiments of the present application, the inventors of the present application find that the above-mentioned technology has at least the following technical problems:
in the existing vehicle insurance value-added service process, user orders are displayed independently, the types of the orders are various, a user needs to check different order information from different entrances for multiple times, the user is very inflexible to use, and the user experience is poor.
Disclosure of Invention
The embodiment of the application provides the order processing method and the order processing system based on the multi-source data, so that the technical problems that an automobile insurance user checks different order information from different entrances for multiple times, the order operation and use are inflexible, and the user experience is poor are solved, the unified front-end query entrance and the order information with rich categories are provided for the automobile insurance user, the user can query different orders conveniently, and the technical effect of the user satisfaction is improved.
The embodiment of the application provides an order processing method based on multi-source data, wherein the method comprises the following steps: obtaining a vehicle insurance value-added service system; acquiring user side query entry information according to the vehicle insurance value-added service system; acquiring personal account information of a first user according to the user side query entry information; logging in the car insurance value-added service system according to the personal account information of the first user; obtaining historical order retrieval information of the first user on the vehicle insurance value-added service system; obtaining first order retrieval input information of the first user; inputting the historical order retrieval information and the first order retrieval input information into a first training model to obtain first order query information of the first user; obtaining a first order query result according to the first order query information; judging whether the first order inquiry result is normal or not; and if the first order query result is abnormal, sending the first order query result to the vehicle insurance value-added service system for processing.
In another aspect, the present application further provides an order processing system based on multi-source data, wherein the system includes: a first obtaining unit: the first obtaining unit is used for obtaining a vehicle insurance value-added service system; a second obtaining unit: the second obtaining unit is used for obtaining user side query entry information according to the vehicle insurance value-added service system; a third obtaining unit: the third obtaining unit is used for obtaining the personal account information of the first user according to the user side query entry information; a first login unit: the first login unit is used for logging in the vehicle insurance value-added service system according to the personal account information of the first user; a fourth obtaining unit: the fourth obtaining unit is used for obtaining historical order retrieval information of the first user on the vehicle insurance value-added service system; a fifth obtaining unit: the fifth obtaining unit is configured to obtain first order retrieval input information of the first user; a first input unit: the first input unit is used for inputting the historical order retrieval information and the first order retrieval input information into a first training model to obtain first order query information of the first user; a sixth obtaining unit: the sixth obtaining unit is configured to obtain a first order query result according to the first order query information; a first judgment unit: the first judging unit is used for judging whether the first order inquiry result is normal or not; a first transmission unit: and the first sending unit is used for sending the first order inquiry result to the vehicle insurance value-added service system for processing if the first order inquiry result is abnormal.
One or more technical solutions provided in the embodiments of the present application have at least the following technical effects or advantages:
the front-end query entry of the unified vehicle insurance value-added service system is provided for the vehicle insurance user, and the accurate order query information is obtained according to the order retrieval input information and the historical order retrieval information of the user, so that the unified query entry capable of querying different orders is provided for the user, the operation and the use of the user are facilitated, and the technical effect of the experience of the user is improved.
The above description is only an overview of the technical solutions of the present application, and the present application may be implemented in accordance with the content of the description so as to make the technical means of the present application more clearly understood, and the detailed description of the present application will be given below in order to make the above and other objects, features, and advantages of the present application more clearly understood.
Drawings
FIG. 1 is a schematic flowchart of an order processing method based on multi-source data according to an embodiment of the present application;
FIG. 2 is a schematic structural diagram of an order processing system based on multi-source data according to an embodiment of the present application;
fig. 3 is a schematic structural diagram of an exemplary electronic device according to an embodiment of the present application.
Description of the reference numerals: a first obtaining unit 11, a second obtaining unit 12, a third obtaining unit 13, a first logging unit 14, a fourth obtaining unit 15, a fifth obtaining unit 16, a first input unit 17, a sixth obtaining unit 18, a first judging unit 19, a first transmitting unit 20, a bus 300, a receiver 301, a processor 302, a transmitter 303, a memory 304, and a bus interface 305.
Detailed Description
The embodiment of the application provides the order processing method and the order processing system based on the multi-source data, so that the technical problems that an automobile insurance user checks different order information from different entrances for multiple times, the order operation and use are inflexible, and the user experience is poor are solved, the unified front-end query entrance and the order information with rich categories are provided for the automobile insurance user, the user can query different orders conveniently, and the technical effect of the user satisfaction is improved.
Hereinafter, example embodiments according to the present application will be described in detail with reference to the accompanying drawings. It should be apparent that the described embodiments are merely some embodiments of the present application and not all embodiments of the present application, and it should be understood that the present application is not limited to the example embodiments described herein.
Summary of the application
With the development of modern society and the continuous improvement of living standard of people, the requirement of people on the living standard of people is higher and higher, the frequency of the occurrence of automobiles in the life of people is also increased frequently, the automobile insurance is an important system which is not required on the basis, and the requirement of order query in the automobile insurance value-added service process is more and more diversified. In the existing vehicle insurance value-added service process, user orders are displayed independently, the types of the orders are various, a user needs to check different order information from different entrances for multiple times, the user is very inflexible to use, and the user experience is poor.
In view of the above technical problems, the technical solution provided by the present application has the following general idea:
the embodiment of the application provides an order processing method based on multi-source data, wherein the method comprises the following steps: obtaining a vehicle insurance value-added service system; acquiring user side query entry information according to the vehicle insurance value-added service system; acquiring personal account information of a first user according to the user side query entry information; logging in the vehicle insurance value-added service system according to the personal account information of the first user; obtaining historical order retrieval information of the first user on the vehicle insurance value-added service system; obtaining first order retrieval input information of the first user; inputting the historical order retrieval information and the first order retrieval input information into a first training model to obtain first order query information of the first user; obtaining a first order query result according to the first order query information; judging whether the first order inquiry result is normal or not; and if the first order query result is abnormal, sending the first order query result to the vehicle insurance value-added service system for processing.
For better understanding of the above technical solutions, the following detailed descriptions will be provided in conjunction with the drawings and the detailed description of the embodiments.
Example one
As shown in fig. 1, an embodiment of the present application provides an order processing method based on multi-source data, where the method includes:
step S100: obtaining a vehicle insurance value-added service system;
specifically, the vehicle insurance value-added service system is a special system for querying various vehicle insurance order information for vehicle insurance users, the vehicle insurance users can log in the vehicle insurance value-added service system to query the use records of related orders, and can perform services such as gift collection, network reservation, recharging orders and the like, and the vehicle insurance value-added service system provides value-added service order information with rich categories and larger database information to ensure that the service processing function required by the vehicle insurance users is met.
Step S200: acquiring user side query entry information according to the vehicle insurance value-added service system;
specifically, the known vehicle insurance value-added service system also needs to obtain user side query entry information according to the vehicle insurance value-added service system, the vehicle insurance value-added service system provides a front-end uniform query entry for vehicle insurance users, the vehicle insurance users can log in according to the user side query entry information and query related order states, and the vehicle insurance users can query various order information at the same time by providing the user side query entry information, so that the experience of the vehicle insurance users on the vehicle insurance value-added service system is improved.
Step S300: acquiring personal account information of a first user according to the user side query entry information;
step S400: logging in the vehicle insurance value-added service system according to the personal account information of the first user;
specifically, when the user side inquires entry information, personal account information of a first user can be obtained according to the user side inquired entry information, the first user is a vehicle insurance user inquiring order information, the personal account information comprises a login account and password information of the vehicle insurance user logging in the vehicle insurance value-added service system, and it should be noted that when the personal account information of the first user is obtained, after the first user agrees, the personal account information of the first user can be obtained, and then the first user logs in the vehicle insurance value-added service system according to the personal account information of the first user, so that order service inquiry can be conveniently carried out.
Step S500: obtaining historical order retrieval information of the first user on the vehicle insurance value-added service system;
step S600: obtaining first order retrieval input information of the first user;
specifically, in order to obtain accurate order query information of the first user, historical order retrieval information of the first user on the vehicle insurance value-added service system can be obtained, the historical order retrieval information can be obtained according to a historical search record or a browsing record of the first user on the vehicle insurance value-added service system, and first order retrieval input information of the first user is obtained at the same time, the first order retrieval input information is order information which is input by the first user in a retrieval column of the vehicle insurance value-added service system and needs to be retrieved currently, and vehicle insurance order information which needs to be queried by the first user can be accurately obtained through the historical order retrieval information and the first order retrieval input information.
Step S700: inputting the historical order retrieval information and the first order retrieval input information into a first training model to obtain first order query information of the first user;
specifically, given the historical order retrieval information and the first order retrieval input information, the historical order retrieval information and the first order retrieval input information may be input into a first training model, and the first training model is a data training model and may be used for continuously training input data, so that a training result is more accurate.
Step S800: obtaining a first order query result according to the first order query information;
specifically, it is known that the first order query information is obtained through the first training model, and a first order query result can be obtained according to the first order query information, where the first order query result is a query result of the first order query information, for example, the first user needs to query own use information of the car insurance value-added service gift package, and can obtain a use condition of the car insurance value-added service gift package through querying order information of the gift package so as to obtain the query result.
Step S900: judging whether the first order inquiry result is normal or not;
step S1000: and if the first order query result is abnormal, sending the first order query result to the vehicle insurance value-added service system for processing.
Specifically, it is known that the first order query result is obtained, whether the first order query result is normal or not can be determined, and it can be further understood that when the car insurance value-added service gift package of the first user is not extracted and used, and the first order query result shows that the service gift package is activated and used completely, the first order query result is abnormal, and an abnormal result needs to be processed, that is, the first order query result is sent to the car insurance value-added service system for processing, the rear end of the car insurance value-added service system is operated by related operators, and after the operator receives the abnormal order query, the operator can analyze, query and adjust the order to recover the normal query result, so that the technical effects of processing multi-source order data and correctly processing the abnormal order are achieved.
Further, the step S100 of obtaining the car insurance value-added service system further includes:
step S110: obtaining vehicle model information;
step S120: obtaining corresponding vehicle insurance value-added service order information according to the vehicle model information;
step S130: constructing a database according to the vehicle model information and the corresponding vehicle insurance value-added service order information;
step S140: and building a vehicle insurance value-added service system according to the database.
Specifically, in order to enrich the types of query orders provided by the vehicle insurance value-added service system and obtain vehicle model information, the vehicle model information covers various vehicles including different brands, different vehicle types, different purposes and the like, and meanwhile, corresponding vehicle insurance value-added service order information is obtained according to the vehicle model information, further understanding can be carried out that the vehicle models are different and the corresponding vehicle insurance value-added service order information is different, for example, if the vehicles are private cars of famous brands, such as Audi, benz and the like, most of the required vehicle insurance value-added service order information is vehicle beauty maintenance items, if the vehicles are passenger buses and the like, most of the required vehicle insurance value-added service order information is regular maintenance, road rescue and other items, a database can be built according to the vehicle model information and the corresponding vehicle insurance value-added service order information, the database contains the rich types of vehicle insurance value-added service order information for users to use and query, and further builds the vehicle insurance value-added service system according to the database, and a database is built according to the vehicle insurance value-added service order information and the corresponding vehicle insurance value-added service order information, so that the rich types of vehicle insurance value-added service order information provided by the users is more enriched.
Further, if the first order query result is not normal, the first order query result is sent to the car insurance value-added service system for processing, and step S1000 further includes:
step S1010: acquiring first order consumption record information of the first user according to the first order query information;
step S1020: acquiring user background data management information of the vehicle insurance value-added service system;
step S1030: acquiring first order consumption management information of the first user according to the user background data management information;
step S1040: judging whether the first order consumption record information meets the first order consumption management information or not;
step 1050: and if the first order consumption record information does not meet the first order consumption management information, correcting the first order consumption record information.
Specifically, an abnormal order is processed, first order consumption record information of the first user can be obtained according to the first order query information, the first order consumption record information is consumption record information of the first user on a purchased vehicle insurance value-added service gift package, for example, if the purchased vehicle insurance value-added service gift package contains vehicle maintenance service for 10 times, the first order consumption record information is the actual vehicle maintenance times of an owner, user background data management information of the vehicle insurance value-added service system is obtained at the same time, the user background data management information is management and update of various user data by the vehicle insurance value-added service system, and then the first order consumption management information of the first user is obtained according to the user background data management information, the first order consumption management information is order consumption record information of a first user managed by a background of the car insurance value-added service system, namely, when the consumption record information of the user changes, the user background data management information is updated in real time to ensure that data and consumption records change synchronously, and further, whether the first order consumption record information meets the first order consumption management information is judged, namely, whether the first order consumption management information is updated synchronously with the first order consumption record information is judged, if the first order consumption record information does not meet the first order consumption management information, namely, the first order consumption record information is recorded wrongly, the first order consumption record information can be corrected to be synchronous with the first order consumption management information, for example, when a bought car insurance value-added service gift of the first user contains vehicle maintenance services for 10 times, the background management of the vehicle insurance value-added service system shows that the vehicle maintenance service is consumed and used for 5 times, and the front end display of the user is used for 6 times, so that the first order consumption record information of the user side is corrected to be 5 times synchronous with the background, and rich and humanized order service is provided for vehicle insurance users by adjusting the order consumption information, and meanwhile, the technical effect of improving the satisfaction degree of the users on the vehicle insurance value-added service system is achieved.
Further, the embodiment of the application further comprises:
step S1110: obtaining second order query exception feedback information, wherein the second order query exception feedback information is second order query exception information fed back by a second user, and so on, and obtaining third order query exception feedback information;
step S1120: acquiring a first overhaul instruction according to the second order query abnormal feedback information and the third order query abnormal feedback information;
step S1130: overhauling the car insurance value-added service system according to the first overhauling instruction to obtain a first overhauling result;
step S1140: respectively generating a second order query result and a third order query result according to the first overhaul result;
step S1150: and respectively sending the second order query result and the third order query result to the second user and the third user.
Specifically, in order to ensure that the vehicle insurance value-added service system operates normally and accurately processes order business, second order query abnormal feedback information can be obtained, the second order query abnormal feedback information is second order query abnormal information fed back by a second user, and by analogy, third order query abnormal feedback information is obtained, the third order query abnormal feedback information is third order query abnormal information fed back by a third user, if the first order consumption record information query is abnormal, and the second order and the third order query are abnormal, the background operation of the vehicle insurance value-added service system is indicated to have problems, and a first overhaul instruction can be obtained according to the second order query abnormal feedback information and the third order query abnormal feedback information, the first overhaul instruction is used for overhauling the car insurance value-added service system so as to determine which link has a problem, the problem can be overhauled in time conveniently, a first overhaul result is obtained, the first overhaul result is correct operation after the car insurance value-added service system is overhauled, a second order inquiry result and a third order inquiry result are generated respectively according to the first overhaul result, the second order inquiry result and the third order inquiry result are respectively correct second order consumption record information and correct third order consumption record information, and then the second order inquiry result and the third order inquiry result are respectively sent to the second user and the third user, so that the technical effects of ensuring normal operation of the car insurance value-added service system and accurately processing order services are achieved.
Further, the step S300 of obtaining the personal account information of the first user according to the user side query entry information further includes:
step S310: acquiring personal account access request information of the first user;
step S320: sending the personal account access request information to the first user;
step S330: obtaining personal account access feedback information of the first user;
step S340: and obtaining the personal account information of the first user according to the personal account access feedback information.
Specifically, in order to ensure the security of the account information of the first user, the personal account access request information of the first user may be further obtained, where the personal account access request information is personal account application access information sent by the system to the first user, and the personal account access request information is sent to the first user, after receiving the personal account access request information, the first user performs information feedback according to the self condition, and the system may obtain the personal account access feedback information of the first user, which is further understood that, if the first user agrees to authorize the personal account access request information, the system may automatically obtain the personal account information of the first user and perform login, and if the first user disagrees to authorize the personal account access request information or is not convenient for authorization temporarily, the system may perform login again after the first user agrees, so as to achieve the technical effect of ensuring the security of the account information of the first user.
Further, the embodiment of the application further comprises:
step S150: obtaining a first updating instruction;
step S160: obtaining a first updating time limit according to the first updating instruction;
step S170: and updating the database in real time according to the first updating instruction and the first updating time limit.
Specifically, after the vehicle insurance value-added service system is built, in order to ensure that vehicle insurance orders provided by the vehicle insurance value-added service system are rich in categories and various in types, a first updating instruction can be obtained, the first updating instruction is used for updating the vehicle insurance value-added service system in real time, meanwhile, a first updating time limit is obtained according to the first updating instruction, the first updating time limit is a time limit period for updating the vehicle insurance value-added service system, namely how often the vehicle insurance value-added service system is updated, and then the database is updated in real time according to the first updating instruction and the first updating time limit, so that the technical effects of ensuring real-time updating of the vehicle insurance value-added service system and providing rich vehicle insurance order category information are achieved.
Further, the step S700 of inputting the historical order retrieval information and the first order retrieval input information into a first training model to obtain first order query information of the first user further includes:
step S710: inputting the historical order retrieval information and the first order retrieval input information into a first training model for training, wherein the first training model is obtained by training through a plurality of groups of training data, and each group of data in the plurality of groups of training data comprises: the historical order retrieval information, the first order retrieval input information, and identification information used to identify a first order query;
step S720: and obtaining output information of the first training model, wherein the output information comprises first order query information of a first user.
Specifically, in order to obtain more accurate first order query information, the historical order retrieval information and the first order retrieval input information may be input into a first training model for training, so that the output training result may be more accurate. The first training model is a Neural network model, i.e., a data training model in machine learning, and a Neural Network (NN) is a complex Neural network system formed by widely interconnecting a large number of simple processing units (called neurons), reflects many basic features of human brain functions, and is a highly complex nonlinear dynamical learning system. Neural network models are described based on mathematical models of neurons. Artificial Neural Networks (Artificial Neural Networks) are a description of the first-order properties of the human brain system. Briefly, it is a mathematical model. In the embodiment of the present application, the historical order retrieval information and the first order retrieval input information are input into a first training model for training, and the neural network model is trained by using identified first order query information.
Further, the process of the neural network model is essentially a process of supervised learning. The plurality of groups of training data are specifically: the historical order retrieval information, the first order retrieval input information, and identification information used to identify a first order query. Inputting the historical order retrieval information and the first order retrieval input information, outputting a first training result by a neural network model, wherein the first training result is first order query information of a first user, verifying the output information and the first order query information with the identification function, and if the output information is consistent with the first order query information with the identification function, finishing the data supervised learning, and then performing the next group of data supervised learning; if the output information is inconsistent with the first order inquiry information requirement with the identification function, the neural network learning model adjusts itself until the output result of the neural network learning model is consistent with the first order inquiry information requirement with the identification function, and then the supervised learning of the next group of data is carried out. The neural network learning model is continuously corrected and optimized through training data, the accuracy of the neural network learning model in processing the information is improved through the process of monitoring learning, and the technical effect that the first order query information of the first user is more accurate is achieved.
In order to ensure that the personal account information of the user is securely recorded and stored, and that encryption processing based on a block chain can be performed on the personal account information, the embodiment of the present application further includes:
step S810: generating a first verification code according to the personal account information of the first user, wherein the first verification code corresponds to the personal account information of the first user one to one;
step S820: generating a second verification code according to the personal account information of a second user, wherein the second verification code corresponds to the personal account information of the second user one to one, and by parity of reasoning, generating an Nth verification code according to the personal account information of the Nth user and an N-1 verification code, wherein N is a natural number greater than 1;
step S830: and respectively copying and storing the personal account information and the verification codes of all users on M devices, wherein M is a natural number greater than 1.
Specifically, in order to ensure the security of the personal account information of the user and ensure that the personal account information is not tampered, an encryption operation based on a block chain may be performed. The block chain technology is a universal underlying technical framework, and can generate and synchronize data on distributed nodes through a consensus mechanism, and realize automatic execution and data operation of contract terms by means of programmable scripts. A block chain is defined as a data structure that organizes data blocks in time sequence, with chain-like connections being formed in order between different blocks, by means of which a digital ledger is built.
Generating a first verification code according to the personal account information of the first user, wherein the first verification code corresponds to the personal account information of the first user one to one; generating a second verification code according to the personal account information of a second user, wherein the second verification code corresponds to the personal account information of the second user one to one, and by parity of reasoning, generating an Nth verification code according to the personal account information of the Nth user and an N-1 verification code, wherein N is a natural number greater than 1; and respectively copying and storing the personal account information and the verification codes of all users on M devices, wherein M is a natural number greater than 1. The personal account information of the user is stored in an encrypted mode, each device corresponds to one node, all the nodes are combined to form a block chain, and the block chain forms a total account book which is convenient to verify (the Hash value of the last block is verified to be equivalent to the whole version), and cannot be changed (the Hash value of all the blocks after being verified is changed by changing any transaction information, so that the transaction information cannot pass the verification).
The block chain system adopts a distributed data form, each participating node can obtain a complete database backup, and unless 51% of nodes in the whole system can be controlled simultaneously, the modification of the database by a single node is invalid, and the data content on other nodes cannot be influenced. Therefore, the more nodes participating in the system, the more powerful the calculation, and the higher the data security in the system. The personal account information of the user is encrypted based on the block chain, so that the storage safety of the personal account information of the user is effectively ensured, and the technical effect of safely recording and storing the personal account information of the user is achieved.
To sum up, the order processing method and system based on multi-source data provided by the embodiment of the application have the following technical effects:
1. the front-end query entry of the unified vehicle insurance value-added service system is provided for the vehicle insurance user, and the accurate order query information is obtained according to the order retrieval input information and the historical order retrieval information of the user, so that the unified query entry capable of querying different orders is provided for the user, the operation and the use of the user are facilitated, and the technical effect of the experience of the user is improved.
2. By correcting abnormal order consumption and overhauling the vehicle insurance value-added service system in real time, the normal operation of the vehicle insurance value-added service system is ensured, order services are accurately processed, abundant and humanized order services are provided for vehicle insurance users, and meanwhile the technical effect that the satisfaction degree of the users to the vehicle insurance value-added service system is improved is achieved.
Example two
Based on the same inventive concept as that of the order processing method based on multi-source data in the foregoing embodiment, the present invention further provides an order processing system based on multi-source data, as shown in fig. 2, the system includes:
the first obtaining unit 11: the first obtaining unit 11 is configured to obtain a vehicle insurance value-added service system;
the second obtaining unit 12: the second obtaining unit 12 is configured to obtain user-side query entry information according to the car insurance value-added service system;
the third obtaining unit 13: the third obtaining unit 13 is configured to obtain personal account information of the first user according to the user-side query entry information;
first login unit 14: the first login unit 14 is configured to log in the vehicle insurance value-added service system according to the first user personal account information;
the fourth obtaining unit 15: the fourth obtaining unit 15 is configured to obtain historical order retrieval information of the first user on the vehicle insurance value-added service system;
the fifth obtaining unit 16: the fifth obtaining unit 16 is configured to obtain first order retrieval input information of the first user;
the first input unit 17: the first input unit 17 is configured to input the historical order retrieval information and the first order retrieval input information into a first training model, so as to obtain first order query information of the first user;
the sixth obtaining unit 18: the sixth obtaining unit 18 is configured to obtain a first order query result according to the first order query information;
the first judgment unit 19: the first judging unit 19 is configured to judge whether the first order inquiry result is normal;
first transmission unit 20: the first sending unit 20 is configured to send the first order query result to the car insurance value-added service system for processing if the first order query result is not normal.
Further, the system further comprises:
a seventh obtaining unit: the seventh obtaining unit is configured to obtain vehicle model information;
an eighth obtaining unit: the eighth obtaining unit is used for obtaining corresponding vehicle insurance value-added service order information according to the vehicle model information;
a first building unit: the first construction unit is used for constructing a database according to the vehicle model information and the corresponding vehicle insurance value-added service order information;
a first building unit: the first building unit is used for building a vehicle insurance value-added service system according to the database.
Further, the system further comprises:
a ninth obtaining unit: the ninth obtaining unit is configured to obtain first order consumption record information of the first user according to the first order query information;
a tenth obtaining unit: the tenth obtaining unit is used for obtaining user background data management information of the vehicle insurance value-added service system;
an eleventh obtaining unit: the eleventh obtaining unit is configured to obtain first order consumption management information of the first user according to the user background data management information;
a second judgment unit: the second judging unit is used for judging whether the first order consumption record information meets the first order consumption management information;
a first correction unit: the first correcting unit is used for correcting the first order consumption record information if the first order consumption record information does not meet the first order consumption management information.
Further, the system further comprises:
a twelfth obtaining unit: the twelfth obtaining unit is configured to obtain second order query exception feedback information, where the second order query exception feedback information is second order query exception information fed back by a second user, and so on to obtain third order query exception feedback information;
a thirteenth obtaining unit: the thirteenth obtaining unit is used for obtaining a first overhaul instruction according to the second order query abnormal feedback information and the third order query abnormal feedback information;
the first maintenance unit: the first maintenance unit is used for maintaining the vehicle insurance value-added service system according to the first maintenance instruction to obtain a first maintenance result;
a first generation unit: the first generating unit is used for respectively generating a second order query result and a third order query result according to the first overhaul result;
a second transmitting unit: the second sending unit is configured to send the second order query result and the third order query result to the second user and a third user, respectively.
Further, the system further comprises:
a fourteenth obtaining unit: the fourteenth obtaining unit is configured to obtain personal account access request information of the first user;
a third transmitting unit: the third sending unit is used for sending the personal account access request information to the first user;
a fifteenth obtaining unit: the fifteenth obtaining unit is configured to obtain personal account access feedback information of the first user;
a sixteenth obtaining unit: the sixteenth obtaining unit is configured to obtain the personal account information of the first user according to the personal account access feedback information.
Further, the system further comprises:
a seventeenth obtaining unit: the seventeenth obtaining unit is configured to obtain a first update instruction;
an eighteenth obtaining unit: the eighteenth obtaining unit is configured to obtain a first update time limit according to the first update instruction;
a first update unit: the first updating unit is used for updating the database in real time according to the first updating instruction and the first updating time limit.
Further, the system further comprises:
a second input unit: the second input unit is configured to input the historical order retrieval information and the first order retrieval input information into a first training model for training, where the first training model is obtained by training multiple sets of training data, and each set of data in the multiple sets of training data includes: the historical order retrieval information, the first order retrieval input information, and identification information used to identify a first order query;
a nineteenth obtaining unit: the nineteenth obtaining unit is configured to obtain output information of the first training model, where the output information includes first order query information of the first user.
Various changes and specific examples of the order processing method based on multi-source data in the first embodiment of fig. 1 are also applicable to the order processing system based on multi-source data in the present embodiment, and through the foregoing detailed description of the order processing method based on multi-source data, those skilled in the art can clearly know the implementation method of the order processing system based on multi-source data in the present embodiment, so for the brevity of the description, detailed description is not repeated again.
EXAMPLE III
The electronic device of the embodiment of the present application is described below with reference to fig. 3.
Fig. 3 illustrates a schematic structural diagram of an electronic device according to an embodiment of the present application.
Based on the inventive concept of the order processing method based on multi-source data in the foregoing embodiment, the present invention further provides an order processing system based on multi-source data, on which a computer program is stored, and the computer program, when executed by a processor, implements the steps of any one of the foregoing order processing methods based on multi-source data.
Where in fig. 3 a bus architecture (represented by bus 300), bus 300 may include any number of interconnected buses and bridges, bus 300 linking together various circuits including one or more processors, represented by processor 302, and memory, represented by memory 304. The bus 300 may also link together various other circuits such as peripherals, voltage regulators, power management circuits, and the like, which are well known in the art, and therefore, will not be described any further herein. A bus interface 305 provides an interface between the bus 300 and the receiver 301 and transmitter 303. The receiver 301 and the transmitter 303 may be the same element, i.e., a transceiver, providing a means for communicating with various other apparatus over a transmission medium. The processor 302 is responsible for managing the bus 300 and general processing, and the memory 304 may be used for storing data used by the processor 302 in performing operations.
The embodiment of the application provides an order processing method based on multi-source data, wherein the method comprises the following steps: obtaining a vehicle insurance value-added service system; acquiring user side query entry information according to the vehicle insurance value-added service system; acquiring personal account information of a first user according to the user side query entry information; logging in the vehicle insurance value-added service system according to the personal account information of the first user; obtaining historical order retrieval information of the first user on the vehicle insurance value-added service system; obtaining first order retrieval input information of the first user; inputting the historical order retrieval information and the first order retrieval input information into a first training model to obtain first order query information of the first user; obtaining a first order query result according to the first order query information; judging whether the first order query result is normal or not; and if the first order query result is abnormal, sending the first order query result to the vehicle insurance value-added service system for processing.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flowchart illustrations and/or block diagrams, and combinations of flows and/or blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
While preferred embodiments of the present invention have been described, additional variations and modifications in those embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, it is intended that the appended claims be interpreted as including preferred embodiments and all such alterations and modifications as fall within the scope of the invention.
It will be apparent to those skilled in the art that various changes and modifications may be made in the present invention without departing from the spirit and scope of the invention. Thus, if such modifications and variations of the present invention fall within the scope of the claims of the present invention and their equivalents, the present invention is also intended to include such modifications and variations.
Claims (9)
1. A monitoring and early warning method for vehicle insurance value-added service is applied to a monitoring and early warning system for vehicle insurance value-added service, wherein the monitoring and early warning system for vehicle insurance value-added service is in communication connection with a first camera device and a user client, and the method comprises the following steps:
acquiring first reservation information through the vehicle insurance value-added service monitoring and early warning system, and taking the first reservation information as first input information;
acquiring first basic information of a first user through the first reservation information;
obtaining a first position of the first user according to the first basic information;
obtaining first image information of the first position through the first camera device, wherein the first image information comprises a first vehicle and a second vehicle;
obtaining a first position relation between the first vehicle and the second vehicle according to the first image information;
determining first traffic accident information according to the first position relation, and taking the first traffic accident information as second input information;
inputting the first input information and the second input information into a first evaluation model, wherein the first evaluation model is obtained by training a plurality of groups of training data, and each group of the plurality of groups of training data comprises: the first input information, the second input information and identification information identifying whether the first input information and the second input information are matched;
obtaining a first output result of the first evaluation model, wherein the output result is a result of whether the first input information and the second input information are matched or not;
when the first output result is a result that the first input information and the second input information are not matched, a first early warning instruction is obtained;
acquiring first feedback reservation information according to the first early warning instruction;
and sending the first feedback reservation information to the user client.
2. The method of claim 1, wherein the method further comprises:
acquiring first data interaction frequency information through the vehicle insurance value-added service monitoring and early warning system, wherein the first data interaction frequency information is order data interaction frequency of a supplier and a server;
obtaining a first data interaction frequency threshold;
when the first data interaction frequency threshold does not meet the first data interaction frequency threshold, obtaining a second early warning instruction;
and according to the second early warning instruction, carrying out integrity detection on the order data of the supplier and the server.
3. The method of claim 2, wherein the integrity checking of the order data of the supplier and the server according to the second warning instruction comprises:
obtaining a first order, wherein the first order is a trade order of a first gift bag;
acquiring a first analysis instruction, and analyzing the first order according to the first analysis instruction to acquire first order data;
extracting keywords from the first order data to obtain first key data;
and carrying out integrity detection on the first key data.
4. The method of claim 3, wherein after the integrity checking the first critical data, the method comprises:
obtaining a first verification instruction, verifying the first critical data according to the first verification instruction;
when the first key data is verified to be wrong, obtaining a third early warning instruction;
and marking the first order according to the third early warning instruction, and then carrying out early warning reminding.
5. The method of claim 1, wherein the vehicle insurance value-added service monitoring and early warning system is in communication connection with a second camera device, and the method comprises the following steps:
obtaining second reservation information, wherein the second reservation information is reservation information of a second user, and the second user is an owner of the second vehicle;
obtaining second image information through the second reservation information, wherein the second image information is obtained through the second camera device and comprises image information of the second vehicle;
performing consistency judgment on the first output result according to the second image information and the second reservation information;
and when the second image information, the second reservation information and the first output result are judged to be inconsistent, a fourth early warning instruction is obtained, and early warning processing is carried out on the first reservation information and the second reservation information according to the fourth early warning instruction.
6. The method of claim 1, wherein the method further comprises:
obtaining a first processing result of the first reservation information through the vehicle insurance value-added service monitoring and early warning system;
obtaining a receiving result of a user client of the first user;
judging whether the first processing result is consistent with a receiving result of the user client;
and when the first processing result is inconsistent with the receiving result of the user client, synchronizing the first processing result to the receiving result of the user client.
7. The method of claim 5, wherein the method further comprises:
generating a first verification code according to the first reservation information, wherein the first verification code corresponds to the first reservation information one by one;
generating a second verification code according to the second reservation information and the first verification code, wherein the second verification code corresponds to the second reservation information one to one;
the reservation information and the verification code are stored.
8. The utility model provides a car insurance value-added service monitoring and early warning system, car insurance value-added service monitoring and early warning system and first camera device, user's customer end communication connection, wherein, the system includes:
the first acquisition unit is used for acquiring first reservation information through the vehicle insurance value-added service monitoring and early warning system and taking the first reservation information as first input information;
a second obtaining unit, configured to obtain first basic information of a first user through the first subscription information;
a third obtaining unit, configured to obtain a first location of the first user according to the first basic information;
a fourth obtaining unit configured to obtain first image information of the first position by the first imaging device, the first image information including a first vehicle and a second vehicle;
a fifth obtaining unit configured to obtain a first positional relationship between the first vehicle and the second vehicle based on the first image information;
a sixth obtaining unit, configured to determine first traffic accident information according to the first position relationship, and use the first traffic accident information as second input information;
a first input unit, configured to input the first input information and the second input information into a first evaluation model, where the first evaluation model is obtained through training of multiple sets of training data, and each set of the multiple sets of training data includes: the first input information, the second input information and identification information identifying whether the first input information and the second input information are matched;
a seventh obtaining unit, configured to obtain a first output result of the first evaluation model, where the output result is a result of whether the first input information and the second input information match or not;
an eighth obtaining unit, configured to obtain a first warning instruction when the first output result is a result that the first input information and the second input information do not match;
a ninth obtaining unit, configured to obtain first feedback reservation information according to the first early warning instruction;
a first sending unit, configured to send the first feedback reservation information to the user client.
9. A vehicle insurance value added service monitoring and forewarning system comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the steps of the method of any one of claims 1 to 7 when executing the program.
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