CN112633678A - Smart city event handling system based on SOP design method - Google Patents
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Abstract
The invention provides an intelligent city event handling system based on an SOP (System on programmable) design method, which comprises the functions of event confirmation, event registration, event handling scheduling information circulation, event closed-loop information acquisition and event handling evaluation; by adopting the invention, the outburst handling efficiency is improved, the influence range and degree of urban events are reduced, and the urban operation efficiency and stability are improved; continuous refined recording, analysis and management are realized; the method can continuously optimize and improve the service flow efficiency and the process definition, thereby realizing the continuous enhancement of the coping capability of the urban event based on the platform, the design and the application of the SOP of the urban event can be regarded as the successful deployment of the emergency plan, the SOP can be used as a plan exercise course with unified standard, high efficiency in operation, normative safety in the prior coping of the urban event, and the operators can more purposefully perform the event coping and deduction.
Description
Technical Field
The invention relates to the technical field of smart city construction, in particular to a smart city event handling system based on an SOP design method.
Background
Aiming at objective complexity of urban events, long emergency treatment time, complex system flow, low service circulation efficiency, multisource isomerism of smart urban service system data, various forms of structured data and unstructured data and increasingly urgent need of all departments in cities for realizing coordination and linkage among systems, a comprehensive urban event disposal system is constructed to improve urban treatment level, which is a problem to be solved urgently in cities at present.
Disclosure of Invention
In view of this, the invention provides an intelligent city event handling system based on an SOP design method, which improves the coping ability of city events and has the following specific technical scheme:
a smart city event handling system based on an SOP design method comprises the functions of event confirmation, event registration, event handling scheduling information circulation, event closed-loop information acquisition and event handling evaluation;
the event confirmation function supports that after an event alarm is received, the system rapidly searches the occurrence place of the event through a GIS, and intelligently calls video monitoring camera information which is available to be shared around the event place through a constructed disposal system;
the event registration process mainly comprises three sources of manual registration, system circulation, citizen reporting and the like, and by predefining urban events, information such as pictures, videos, audios and the like can be uploaded according to event types, event occurrence events, scene pictures of the events, event estimation influences, event places, discoverers, contact ways and the like;
the event handling and scheduling information flow carries out condition summarization on the information of the event to form a condition summarization report of the event, the report is provided for commanding and scheduling personnel to carry out command decision, and relevant units and departments can be distributed;
and after the event processing is finished, the related department feeds back the event execution result in time by the event closed-loop information acquisition function. The system collects events and disposal information, including event receiving, event disposal strategy, event distribution, event disposal result and the like;
the event handling evaluation function evaluates event handling conditions from two dimensions, an event impact evaluation and a handling process.
Furthermore, the event confirmation and simultaneous disposal system carries out structured analysis and intelligent evaluation on video information, automatic verification, confirmation and influence evaluation are carried out on various urban management and management-related events such as lane occupation events, litter events, vehicle parking events, red light running events and the like which are prefabricated in the disposal system, the system automatically records at the same time to form a special event record library, and the special event record library is synchronously displayed and is subjected to acousto-optic display prompting in the intelligent urban disposal system. Meanwhile, the event information is automatically sent to relevant departments, such as a city management office, and processes such as time limit disposal, rectification, treatment or punishment are carried out. After treatment, the event composition needs to be described, and the whole closed-loop process is formed. During the period, artificial circulation is reduced, and meanwhile, the fine management level of the city is improved.
Further, the manual registration is mainly a citizen complaint event that citizen hot lines circulate, and the system can pre-treat the circulated event, such as direct circulation related to gas to a gas event, automatic circulation related to tap water to a tap water company, and automatic circulation related to channel occupation management to a city bureau. The citizen reporting approach is mainly that citizens can be built in WeChat through smart city disposal system small programs, and when problems are found, uploading events through predefined forms and formats is carried out. The manual registration is mainly to register the events found by manual patrol inspection by using departments of the smart city disposal system.
Furthermore, the event handling evaluation mainly includes two aspects of event influence evaluation and handling process evaluation, wherein the event process evaluation mainly performs evaluation according to dimensions such as time, handling effect, citizen satisfaction and the like of handling the event at the node in the processes of event registration, circulation, handling, tracking and the like, and is divided into three results such as excellent results, qualified results and the need of further tracking and handling, so that a competent department can supervise and manage the results. The evaluation of the event influence is mainly based on the evaluation of the safety level after the occurrence of the event, such as a gas leakage event, which should be prioritized for the first response, and the limited treatment is performed by a treatment department so as to avoid the occurrence of the safety event.
This scheme of adoption has following effect:
by adopting the invention, the outburst handling efficiency is improved, the influence range and degree of urban events are reduced, and the urban operation efficiency and stability are improved; continuous refined recording, analysis and management are realized; the method can continuously optimize and improve the service flow efficiency and the process definition, thereby realizing the continuous enhancement of the coping capability of the urban event based on the platform, the design and the application of the SOP of the urban event can be regarded as the successful deployment of the emergency plan, the SOP can be used as a plan exercise course with unified standard, high efficiency in operation, normative safety in the prior coping of the urban event, and the operators can more purposefully perform the event coping and deduction.
Drawings
FIG. 1 is a functional diagram of the system of the present invention;
FIG. 2 is a flow chart of the steps of the present invention;
Detailed Description
The invention is further described below with reference to the accompanying drawings.
Example 1: 1-2, the system for smart city event handling based on the SOP design method includes event confirmation, event registration, event handling scheduling information circulation, event closed-loop information acquisition and event handling evaluation functions;
the event confirmation function supports that after an event alarm is received, the system quickly searches the occurrence place of the event through a GIS, through a built disposal system, video monitoring camera information which can be shared around the event place is intelligently called, meanwhile, the disposal system conducts structural analysis and intelligent evaluation on the video information, through an event library which is originally prefabricated with the disposal system, such as a lane occupation event, a random waste event, a random parking random vehicle event, a red light running event and other various urban management and management related events, automatic verification, confirmation and influence evaluation are conducted, meanwhile, the system automatically records, a special event record library is formed, and synchronous display and acousto-optic display prompt are conducted in the intelligent urban disposal system. Meanwhile, the event information is automatically sent to relevant departments, such as a city management office, and processes such as time limit disposal, rectification, treatment or punishment are carried out. After treatment, the event composition needs to be described, and the whole closed-loop process is formed. During the period, artificial circulation is reduced, and meanwhile, the fine management level of the city is improved.
The event registration process mainly comprises three sources of manual registration, system circulation, citizen reporting and the like, and by predefining urban events, information such as photos, videos, audios and the like can be uploaded according to event types, event occurrence events, photos of event sites, event estimation influences, event places, discoverers and contact ways. The manual registration is mainly a citizen complaint event that citizen hot lines circulate, and the system can pre-treat the circulated event, such as direct circulation related to gas to a gas event, automatic circulation related to tap water to a tap water company, and automatic circulation related to channel occupation management to a city management bureau. The citizen reporting approach is mainly that citizens can be built in WeChat through smart city disposal system small programs, and when problems are found, uploading events through predefined forms and formats is carried out. The manual registration is mainly to register the events found by manual patrol inspection by using departments of the smart city disposal system.
The event handling function forms a standard handling process and a handling process based on city event topics predefined by a given city, time such as management topics, gas topics, water affair topics, environmental protection topics, traffic police topics and the like, forms a city management index system and supports automatic pushing of event information to responsibility departments, and the system is internally provided with a standard handling process time function and can track the event handling process and node information in time.
The event handling scheduling information flow summarizes the information of the event (including the basic information of the event, the comprehensive research and judgment result and the current event handling condition), forms a summary report of the event condition, provides the summary report for commanding and scheduling personnel to command decisions, and can distribute relevant units and departments.
And after the event processing is finished, the related department feeds back the event execution result in time. The system collects the event and the disposal information, including event receiving, event disposal strategy, event distributing and event disposal result, etc.
The event handling evaluation function evaluates event handling conditions from two dimensions of event influence evaluation and handling process evaluation, mainly two aspects of event influence evaluation and handling process evaluation, wherein the event process evaluation is mainly to evaluate the dimensions of time, handling effect, citizen satisfaction and the like of handling events at nodes according to the processes of event registration, circulation, handling, tracking and the like, and is divided into three results of excellence, qualification, further tracking and handling and the like so as to be used for supervision and management by a competent department. The evaluation of the event influence is mainly based on the evaluation of the safety level after the occurrence of the event, such as a gas leakage event, which should be prioritized for the first response, and the limited treatment is performed by a treatment department so as to avoid the occurrence of the safety event.
As shown in fig. 2, in the processing flow of the invention, firstly, the flow is determined through induction summary, flow efficiency research, employee interview and the like, then through the clear steps of brainstorming, flow lean design and key control point analysis, then the SOP template tuning is performed after the design of the SOP template design and promotion scheme is performed, and the application effect of the SOP is evaluated.
By adopting the invention, the outburst treatment efficiency is improved: the average processing time of emergency outburst can be reduced by 10-20%, the influence range and degree of urban events are reduced, and the urban operation efficiency and stability are improved; and (3) continuous fine management: service personnel operation time, service circulation efficiency, strain scheduling measures and the like can be finely recorded, analyzed and managed; optimizing the system flow: along with the accumulation of application experience, the service transfer efficiency and the process definition can be continuously optimized and improved, so that the urban event coping capability based on the platform is continuously enhanced; emergency plan course: the design and application of the urban event SOP can be regarded as the successful deployment of an emergency plan, and the urban event SOP can be used as a plan exercise course with unified standard, efficient operation and standard safety in urban event prior response centering, so that operators can more purposefully perform event response and deduction, the problems in the background technology are solved by the overall scheme, and the response capability of urban events is improved.
Having thus described the basic principles and principal features of the invention, it will be appreciated by those skilled in the art that the invention is not limited by the embodiments described above, which are given by way of illustration only, but that various changes and modifications may be made therein without departing from the spirit and scope of the invention as defined by the appended claims and their equivalents.
Claims (4)
1. A smart city event handling system based on an SOP design method is characterized by comprising the functions of event confirmation, event registration, event handling scheduling information circulation, event closed-loop information acquisition and event handling evaluation;
the event confirmation function supports that after an event alarm is received, the system rapidly searches the occurrence place of the event through a GIS, and intelligently calls video monitoring camera information which is available to be shared around the event place through a constructed disposal system;
the event registration process mainly comprises three sources of manual registration, system circulation, citizen reporting and the like, and by predefining urban events, information such as pictures, videos, audios and the like can be uploaded according to event types, events, scene pictures of the events, event estimation influences, event places, discoverers, contact ways and the like;
the event handling and scheduling information flow carries out condition summarization on the information of the event to form a condition summarization report of the event, the report is provided for commanding and scheduling personnel to carry out command decision, and relevant units and departments can be distributed;
and after the event processing is finished, the related department feeds back the event execution result in time by the event closed-loop information acquisition function. The system collects events and disposal information, including event receiving, event disposal strategy, event distribution, event disposal result and the like;
the event handling evaluation function evaluates event handling conditions from two dimensions, an event impact evaluation and a handling process.
2. The system as claimed in claim 1, wherein the simultaneous event processing system for event validation performs structured analysis and intelligent evaluation on video information, performs automatic verification, validation and influence evaluation on various urban management and management-related events such as road occupation event, garbage event, vehicle event, red light running event, and the like through an event library which is originally pre-fabricated by the processing system, and simultaneously performs automatic recording on the system to form a special event record library, and performs synchronous display and acousto-optic display prompting in the intelligent urban processing system. Meanwhile, the event information is automatically sent to relevant departments, such as a city management office, and processes such as time limit disposal, rectification, treatment or punishment are carried out. After treatment, the event composition needs to be described, and the whole closed-loop process is formed. During the period, artificial circulation is reduced, and meanwhile, the fine management level of the city is improved.
3. The SOP design method-based intelligent city event handling system according to claim 1, wherein the manual registration is mainly a citizen complaint event that citizen hot line circulates, and the system can pre-handle the circulating event, such as direct circulation related to gas event, automatic circulation related to tap water company, and automatic circulation related to occupied road management to city bureau. The citizen reporting approach is mainly that citizens can be built in WeChat through smart city disposal system small programs, and when problems are found, uploading events through predefined forms and formats is carried out. The manual registration is mainly to register the events found by manual patrol inspection by using departments of the smart city disposal system.
4. The system of claim 1, wherein the event handling evaluation mainly includes two aspects of event impact evaluation and handling process evaluation, wherein the event process evaluation mainly includes evaluation according to dimensions of time, handling effect, citizen satisfaction and the like of event handling at nodes realized by processes of event registration, circulation, handling, tracking and the like, and is divided into three results of excellence, qualification and further tracking and handling, so as to be used by a competent department for supervision and management. The evaluation of the event influence is mainly based on the evaluation of the safety level after the occurrence of the event, such as a gas leakage event, which should be prioritized for the first response, and the limited treatment is performed by a treatment department so as to avoid the occurrence of the safety event.
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN113435867A (en) * | 2021-08-26 | 2021-09-24 | 北京通建泰利特智能系统工程技术有限公司 | Smart city operation method, system and readable storage medium |
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