CN112583837A - Intelligent scheduling system integrating communication - Google Patents
Intelligent scheduling system integrating communication Download PDFInfo
- Publication number
- CN112583837A CN112583837A CN202011505342.0A CN202011505342A CN112583837A CN 112583837 A CN112583837 A CN 112583837A CN 202011505342 A CN202011505342 A CN 202011505342A CN 112583837 A CN112583837 A CN 112583837A
- Authority
- CN
- China
- Prior art keywords
- call
- user terminal
- control module
- dispatching desk
- intelligent
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
- H04L67/025—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP] for remote control or remote monitoring of applications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/55—Push-based network services
Landscapes
- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- General Business, Economics & Management (AREA)
- Multimedia (AREA)
- Telephonic Communication Services (AREA)
Abstract
The invention discloses an intelligent scheduling system for converged communication, which comprises: the intelligent dispatching desk is used for receiving the information fed back and pushed by the user terminal for analysis and processing, and uploading the analysis and processing result to the large-screen control end for display; the large-screen control end is used for displaying the analysis result uploaded by the intelligent dispatching desk and issuing an instruction set to control the intelligent dispatching desk to perform matching fusion communication with the user terminal; and the user terminal is used for feeding back and pushing information to the intelligent dispatching desk, and initiating a video call and voice call request to realize linkage with the large-screen control terminal to realize field command. According to the invention, through the converged communication Web large-screen program terminal, the intelligent dispatching desk of a manufacturer can be reversely controlled, the use perception of an operator is greatly facilitated, meanwhile, the business system and converged communication hardware equipment are effectively linked, and the work efficiency of emergency command is improved.
Description
Technical Field
The invention relates to the technical field of communication, in particular to an intelligent scheduling system integrating communication.
Background
Converged communication (RCS) includes a wide variety of communication systems or modes including unified messaging, collaborative, and interactive systems, real-time and near real-time communication and transaction applications, and the like.
From the perspective of communication services of an enterprise organization, two main aspects are included: firstly, communication among personnel in an enterprise mainly aims at effective cooperative work; the other is communication between the enterprise and the customer, which generally exists in the form of a contact center/call center and is closely matched with a CRM (customer relationship management) system of the enterprise, so that the enterprise can improve customer satisfaction and loyalty to the maximum extent, thereby bringing more business opportunities to the enterprise. Both intra-enterprise communication and communication between enterprises and clients will be a huge application area for converged communication.
The converged communication service is based on a full service developed by information communication technology capable of providing services including voice, data, video and multimedia services, and currently, global mainstream telecommunication operators position the converged communication service as a core direction of service and technology development in a dispute.
The large screen command center of the existing converged communication intelligent dispatching system cannot reversely control an intelligent dispatching desk, the linkage between a large screen and a user terminal is not strong, the high-speed real-time transmission of signals such as video, audio, short messages and the like between the large screen command center and the user terminal cannot be realized, and the emergency command efficiency is low.
Disclosure of Invention
The invention aims to overcome the defects of the prior art and provides an intelligent scheduling system integrating communication.
The purpose of the invention is realized by the following technical scheme:
a converged communication intelligent scheduling system, comprising: the intelligent dispatching desk is used for receiving the information fed back and pushed by the user terminal for analysis and processing, and uploading the analysis and processing result to the large-screen control end for display;
the large-screen control end is used for displaying the analysis result uploaded by the intelligent dispatching desk and issuing an instruction set to control the intelligent dispatching desk to perform matching fusion communication with the user terminal;
and the user terminal is used for feeding back and pushing information to the intelligent dispatching desk, and initiating a video call and voice call request to realize linkage with the large-screen control terminal to realize field command.
Specifically, the intelligent dispatching desk comprises a call control module, a conference control module, a fax control module and a video control module; the call control module is used for realizing voice call and video call, providing dispatching call control and acquiring call information of a new user through an interface; the conference control module is used for creating a real-time conference session and managing and maintaining the conference session; the fax control module is used for receiving fax information uploaded by the user terminal and checking or deleting the fax information; the video control module is used for acquiring and opening video data through the RTMP.
Specifically, the user terminal comprises a satellite phone, a vehicle-mounted terminal, a trunking interphone and a mobile phone terminal.
Specifically, the user terminal further comprises a parameter configuration function, and the user can set heartbeat timeout and reconnection parameters of the user terminal and the timeout time of the front-end web page network connection according to the requirements of the user.
The invention has the beneficial effects that: according to the invention, through the converged communication Web large-screen program terminal, the intelligent dispatching desk of a manufacturer can be reversely controlled, the use perception of an operator is greatly facilitated, meanwhile, the business system and converged communication hardware equipment are effectively linked, the real-time communication between a large-screen control end and a user terminal is realized, including voice, video, conference session and the like, and the work efficiency of emergency command is improved.
Drawings
FIG. 1 is a schematic block diagram of the apparatus of the present invention.
Fig. 2 is a user communication flow diagram of the present invention.
Figure 3 is a multi-user call flow diagram of the present invention.
Fig. 4 is a flow chart of hanging up the call and kicking out the group calling user according to the present invention.
Detailed Description
In order to more clearly understand the technical features, objects, and effects of the present invention, embodiments of the present invention will now be described with reference to the accompanying drawings.
In this embodiment, as shown in fig. 1, an intelligent scheduling system for converged communication includes: the intelligent dispatching desk is used for receiving the information fed back and pushed by the user terminal for analysis and processing, and uploading the analysis and processing result to the large-screen control end for display;
the large-screen control end is used for displaying the analysis result uploaded by the intelligent dispatching desk and issuing an instruction set to control the intelligent dispatching desk to perform matching fusion communication with the user terminal;
and the user terminal is used for feeding back and pushing information to the intelligent dispatching desk, and initiating a video call and voice call request to realize linkage with the large-screen control terminal to realize field command.
Specifically, the intelligent dispatching desk comprises a call control module, a conference control module, a fax control module and a video control module; the call control module is used for realizing voice call and video call, providing dispatching call control and acquiring call information of a new user through an interface; the conference control module is used for creating a real-time conference session and managing and maintaining the conference session; the fax control module is used for receiving fax information uploaded by the user terminal and checking or deleting the fax information; the video control module is used for acquiring and opening video data through the RTMP.
In the invention, in the process of controlling the conference session by the intelligent dispatching desk, the general calling sequence is as follows: 1. the input to the communication address Port is in the format of ws:// IP: Port. 2. The user's work number is transferred to the communication system by the service application platform, and the extension number of the user is provided by the communication system. 3. The seat group authority is transmitted to the communication system by the service application platform, and the authority to which the personnel belongs can be set by self-defining, such as: the first seat and the third seat are set into a seat 1 group, the fifth seat and the sixth seat are set into a seat 2 group, and the seat 1 group and the seat 2 group can be set into different dialing rules and answering rules. 4. The heartbeat timeout and reconnection are set optionally and used for setting the timeout time of the front-end webpage network connection, and a user can set the value according to the requirement of the user. 5. A call control module: the method realizes the functions of basic voice calling and video calling, simultaneously supports the function of dispatching call control, and can acquire the incoming call information of a new user through an interface. 6. A conference control module: a conference control function based on call control is implemented. The operation of holding an immediate conference, joining conference members, banning speaking and speaking, recording and the like can be carried out. 7. A fax control module: the functions of receiving, transmitting, checking and deleting the fax are realized. 8. The video control module: and opening the video and acquiring the RTMP.
Specifically, the user terminal comprises a satellite phone, a vehicle-mounted terminal, a trunking interphone and a mobile phone terminal.
Specifically, the user terminal further comprises a parameter configuration function, and the user can set heartbeat timeout and reconnection parameters of the user terminal and the timeout time of the front-end web page network connection according to the requirements of the user.
In the present invention, as shown in fig. 2, the communication process between the user and the large screen terminal through the user terminal is as follows: the method comprises the steps that a call user logs in a user terminal and passes identity verification, all call personnel information and all call group information are obtained through a page provided by an intelligent dispatching desk, the intelligent dispatching desk judges whether each call personnel is in an online state or not, if the call personnel is not in the online state, the call personnel is marked as unavailable for the user, if the call personnel is in the online state, the call personnel can initiate a call to the online or offline call personnel on the user terminal, the intelligent dispatching desk calls a function interface of a fusion communication system to put through the call, and finally the intelligent dispatching desk conducts persistence processing on call records after the call is hung up by the user.
As shown in fig. 3, during a multi-user call communication; firstly, after a call user successfully logs in, acquiring coordinate information of all call personnel, after a coordinate point of the call personnel is selected by a mouse, transferring ID information of the selected personnel into an intelligent dispatching desk, and calling a function of a converged communication system by the intelligent dispatching desk according to the input ID information to realize multi-user call communication session
As shown in fig. 4, in the process of a multi-user call communication session, a session initiator may check information of all call participants in the session, select an ID array of a corresponding participant when a certain user needs to hang up a call or kick out a certain group call user, query an extension number of the call participant to initiate a call hang up request or a group kick out request, and invoke a call hang up function to hang up a designated participant according to the received ID array and the extension number.
The foregoing shows and describes the general principles and broad features of the present invention and advantages thereof. It will be understood by those skilled in the art that the present invention is not limited to the embodiments described above, which are described in the specification and illustrated only to illustrate the principle of the present invention, but that various changes and modifications may be made therein without departing from the spirit and scope of the present invention, which fall within the scope of the invention as claimed. The scope of the invention is defined by the appended claims and equivalents thereof.
Claims (4)
1. A converged communication intelligent scheduling system, comprising:
the intelligent dispatching desk is used for receiving the information fed back and pushed by the user terminal for analysis and processing, and uploading the analysis and processing result to the large-screen control end for display;
the large-screen control end is used for displaying the analysis result uploaded by the intelligent dispatching desk and issuing an instruction set to control the intelligent dispatching desk to perform matching fusion communication with the user terminal;
and the user terminal is used for feeding back and pushing information to the intelligent dispatching desk, and initiating a video call and voice call request to realize linkage with the large-screen control terminal to realize field command.
2. The converged-communication intelligent scheduling system of claim 1, wherein the intelligent scheduling platform comprises a call control module, a conference control module, a fax control module and a video control module; the call control module is used for realizing voice call and video call, providing dispatching call control and acquiring call information of a new user through an interface; the conference control module is used for creating a real-time conference session and managing and maintaining the conference session; the fax control module is used for receiving fax information uploaded by the user terminal and checking or deleting the fax information; the video control module is used for acquiring and opening video data through the RTMP.
3. The converged communication intelligent scheduling system of claim 1, wherein the user terminal comprises a satellite phone, a vehicle-mounted terminal, a trunking interphone, and a mobile phone mobile terminal.
4. The intelligent scheduling system for converged communication according to claim 3, wherein the user terminal further comprises a parameter configuration function, and the user can set the heartbeat timeout and reconnection parameters of the user terminal and the front-end web page network connection timeout according to the user's own requirements.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011505342.0A CN112583837B (en) | 2020-12-18 | 2020-12-18 | Converged communication intelligent scheduling system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011505342.0A CN112583837B (en) | 2020-12-18 | 2020-12-18 | Converged communication intelligent scheduling system |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN112583837A true CN112583837A (en) | 2021-03-30 |
| CN112583837B CN112583837B (en) | 2023-06-16 |
Family
ID=75136078
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202011505342.0A Active CN112583837B (en) | 2020-12-18 | 2020-12-18 | Converged communication intelligent scheduling system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN112583837B (en) |
Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20100331051A1 (en) * | 2009-06-30 | 2010-12-30 | Tae Jun Kim | Mobile terminal and controlling method thereof |
| CN103116330A (en) * | 2013-01-06 | 2013-05-22 | 武汉兴图新科电子股份有限公司 | Lobby-commanding controlling method |
| CN104410605A (en) * | 2014-03-14 | 2015-03-11 | 国网山东省电力公司青岛供电公司 | Scheduling terminal, scheduling console, scheduling method and communication scheduling command method |
| CN107292441A (en) * | 2017-06-26 | 2017-10-24 | 北京容联光辉科技有限公司 | A kind of O＆M cooperative system |
| CN107592429A (en) * | 2017-09-07 | 2018-01-16 | 北方联创通信有限公司 | A kind of more seat multimedia dispatching systems |
| CN107991976A (en) * | 2018-01-10 | 2018-05-04 | 北京迪为双兴通讯技术有限公司 | A kind of cloud safeguards fusion linkage platform and the intelligent linkage system based on the platform |
| CN110445773A (en) * | 2019-07-24 | 2019-11-12 | 江苏智赢信息科技有限公司 | Fire-fighting command regulator control system based on Internet of Things |
-
2020
- 2020-12-18 CN CN202011505342.0A patent/CN112583837B/en active Active
Patent Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20100331051A1 (en) * | 2009-06-30 | 2010-12-30 | Tae Jun Kim | Mobile terminal and controlling method thereof |
| CN103116330A (en) * | 2013-01-06 | 2013-05-22 | 武汉兴图新科电子股份有限公司 | Lobby-commanding controlling method |
| CN104410605A (en) * | 2014-03-14 | 2015-03-11 | 国网山东省电力公司青岛供电公司 | Scheduling terminal, scheduling console, scheduling method and communication scheduling command method |
| CN107292441A (en) * | 2017-06-26 | 2017-10-24 | 北京容联光辉科技有限公司 | A kind of O＆M cooperative system |
| CN107592429A (en) * | 2017-09-07 | 2018-01-16 | 北方联创通信有限公司 | A kind of more seat multimedia dispatching systems |
| CN107991976A (en) * | 2018-01-10 | 2018-05-04 | 北京迪为双兴通讯技术有限公司 | A kind of cloud safeguards fusion linkage platform and the intelligent linkage system based on the platform |
| CN110445773A (en) * | 2019-07-24 | 2019-11-12 | 江苏智赢信息科技有限公司 | Fire-fighting command regulator control system based on Internet of Things |
Non-Patent Citations (1)
| Title |
|---|
| "南宁市城市应急联动系统工程概况", 办公自动化, no. 08 * |
Also Published As
| Publication number | Publication date |
|---|---|
| CN112583837B (en) | 2023-06-16 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| KR101361726B1 (en) | System and methods for integrating short message service messaging with contact center applications | |
| JP3032014B2 (en) | Multimedia communication network | |
| CN102694932B (en) | Method and system for intelligently accessing call center through mobile internet | |
| US20050149630A1 (en) | Context sensitive transfer with active listening and active alerts | |
| US8917856B2 (en) | Call center system and call service implementation method thereof | |
| CN108347337B (en) | Conference communication method and device | |
| US20040047303A1 (en) | Apparatus, system and method for managing call requests in a communication network providing a plurality of communication services | |
| CN104780423A (en) | A method and system for synchronizing mobile terminal instant messaging to smart TV set | |
| CN103188300A (en) | Method, device and system for achieving voice over internet phone (VOIP) call in cloud computing environment | |
| CN112953925B (en) | Real-time audio and video communication system and method based on SIP (Session initiation protocol) and RTC (real time communication) network | |
| CN107833064A (en) | A kind of phone integrates cloud CRM system and method | |
| CN110808946A (en) | Converged communication system and converged communication method | |
| CN103929553A (en) | Teleconference achieving method and system | |
| CN112769680A (en) | Enterprise instant voice service center management method, system and storage medium | |
| CN112291238A (en) | Data communication method, device, equipment and computer readable storage medium | |
| WO2020119229A1 (en) | Electronic whiteboard control method, mobile terminal and electronic whiteboard system | |
| CN112583837B (en) | Converged communication intelligent scheduling system | |
| US8189566B2 (en) | Software based trading turret | |
| CN109889645A (en) | The voice communication way of recording, real-time communication device and computer program product | |
| CN101931715B (en) | Customer service system and cross-platform monitoring method therein | |
| CN104580770A (en) | Method for notifying teleconference through voice | |
| CN101466016A (en) | Method and system for implementing voice mailbox in video monitoring system | |
| CN103095939B (en) | Conference voice control method and system | |
| CN101159783B (en) | Soft queue based video recording method and system | |
| US8730944B2 (en) | Method and entities for providing call enrichment of voice calls and semantic combination of several service sessions to a virtual combined service session |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |