CN112581223A

CN112581223A - Information interaction method, device and equipment

Info

Publication number: CN112581223A
Application number: CN202011473112.0A
Authority: CN
Inventors: 赵伟
Original assignee: Koubei Shanghai Information Technology Co Ltd
Current assignee: Koubei Shanghai Information Technology Co Ltd
Priority date: 2020-12-15
Filing date: 2020-12-15
Publication date: 2021-03-30

Abstract

The application discloses an information interaction method, device and equipment, relates to the technical field of computers, increases diversity of service interaction information, can display service effects of activity resources in an all-around mode, and improves reliability of the service interaction information. The method comprises the following steps: triggering information interaction, responding to at least one activity resource after performing; the first object carries out interactive triggering operation on the active resource and acquires first service interaction information related to the active resource initiated by the first object; forming an interaction request by the first service interaction information and sending the interaction request to a second object mapped by the activity resource, and generating second service interaction information fed back by the second object to the activity resource according to the first service interaction information in the interaction request; receiving second service interaction information which is initiated by the second object and feeds back the activity resources, and displaying the second service interaction information according to a preset interaction format; the identities of the first object and the second object may be interchanged.

Description

Information interaction method, device and equipment

Technical Field

The present application relates to the field of computer technologies, and in particular, to an information interaction method, apparatus, and device.

Background

With the rapid development of internet technology, more and more offline first objects select to perform resource information interaction on a network platform. Among them, the service industry such as hairdressing, massage, body building, etc. is popular with users. In general, a network platform builds a special resource channel, distributes various online activity resources of a first object in the resource channel, and a user can enjoy corresponding resource services in an online physical store by selecting the activity resources online.

In order to facilitate the user to know the activity resources in advance, the network platform can provide a display channel, so that the user can evaluate the service effect of the activity resources from multiple dimensions after enjoying the resource service online, and service interaction information with personalized characteristics is formed and displayed for other users to refer to. In an actual application scenario, an interaction channel is usually initiated by a user, service interaction information provided by the user is interacted below an activity resource, and the use experience of the user on the activity resource can be reflected to a certain extent. However, the service interaction information provided by the user often depends on subjective emotion, which affects the reliability of the service interaction information, and it is difficult to accurately show the service effect of the activity resource.

Disclosure of Invention

In view of this, the present application provides an information interaction method, apparatus and device, and mainly aims to solve the problem that in the prior art, text information provided by a user cannot accurately show a service effect of an activity resource.

According to a first aspect of the present application, there is provided an information interaction method, including:

triggering information interaction, responding to at least one activity resource after performing;

the first object carries out interactive triggering operation on the activity resource and acquires first service interaction information related to the activity resource initiated by the first object;

forming an interaction request by the first service interaction information and sending the interaction request to a second object mapped by the activity resource, and generating second service interaction information fed back by the second object to the activity resource according to the first service interaction information in the interaction request by the second object;

receiving second service interaction information which is initiated by the second object and feeds back to the active resource, and displaying the second service interaction information according to a preset interaction format;

the identities of the first object and the second object may be interchanged.

In another embodiment of the present invention, before the triggering operation of interacting with the active resource and acquiring the first object initiating the first service interaction information related to the active resource, the method includes:

judging whether a second object of the active resource initiates triggering operation for interaction of the active resource by monitoring the operation information of the active page;

if so, displaying service information which is initiated by the second object and fed back to the activity resource, and setting an interaction channel for closing the activity resource by the first object;

otherwise, setting and starting an interaction channel of the first object to the activity resource.

In another embodiment of the present invention, the sending the first service interaction information forming interaction request to the second object mapped by the active resource specifically includes:

according to the attribute identification of the active resource, screening out a target resource bound with the attribute identification from a preset resource library;

and associating the target resource with the first service interaction information to form an interaction request and sending the interaction request to a second object mapped by the active resource.

In another embodiment of the present invention, the associating the target resource with the first service interaction information to form a second object, where the interaction request is sent to an active resource map, specifically includes:

analyzing the first service interaction information to obtain resource characteristics contained in the first service interaction information;

and selecting a target resource which accords with the resource characteristics to be associated with the first service interaction information according to the resource characteristics contained in the first service interaction information, and forming an interaction request to be sent to a second object mapped by the active resource.

In another embodiment of the present invention, the selecting, according to the resource characteristics included in the first service interaction information, a target resource that meets the resource characteristics to be associated with the first service interaction information to form a second object, where the interaction request is sent to an active resource map, specifically includes:

setting a resource indexing element in first service interaction information according to the position area output by the resource characteristics in the first service interaction information;

and selecting a target resource which accords with the resource characteristics to be associated to the first service interaction information by taking the resource indexing element as an association basis, and forming an interaction request to be sent to a second object mapped by the active resource.

In another embodiment of the present invention, the displaying the second service interaction information according to a preset interaction format specifically includes:

extracting the interaction sequence of the first object and the second object recorded in the second service interaction information;

and setting an interaction format according to the interaction sequence of the first object and the second object, and displaying the second service interaction information according to the interaction format.

In another embodiment of the present invention, after the presenting the second service interaction information according to a preset interaction format, the method further includes:

and acquiring third service interaction information formed by the first object initiating the interaction of the second service interaction information, and displaying the third service interaction information.

In another embodiment of the present invention, the interactive format includes at least one interactive mode of text, score, picture or video.

According to a second aspect of the present application, there is provided an information interaction system, the system comprising:

the information interaction trigger button is used for triggering the generation of the information interaction trigger button after the performance of at least one activity resource;

the information interaction interface is filled in and sent by an information interaction trigger party, the information interaction trigger party is a first object, interaction trigger operation is carried out on the activity resource, and first service interaction information related to the activity resource is obtained by the first object;

the first service interaction information is displayed on the information interaction interface according to a preset interaction format and is sent to a second object mapped by the activity resource, and the second object generates second service interaction information fed back by the second object to the activity resource according to the first service interaction information in the interaction request;

the second service interaction information is displayed on the information interaction interface according to a preset interaction format;

the identities of the first object and the second object may be interchanged.

In another embodiment of the present invention, the information interaction triggering button is further configured to determine whether a second object of the active resource initiates a triggering operation for interacting with the active resource by monitoring operation information of the active page, if so, show service information that the second object initiates feedback to the active resource, and set an interaction channel for closing the active resource by the first object, otherwise, set an interaction channel for opening the active resource by the first object.

In another embodiment of the present invention, the information interaction interface is further configured to screen out a target resource bound to the attribute identifier from a preset resource library according to the attribute identifier of the active resource, associate the target resource with the first service interaction information, and form an interaction request to send to a second object mapped by the active resource.

In another embodiment of the present invention, the information interaction interface is further configured to obtain a resource feature included in the first service interaction information by analyzing the first service interaction information, select, according to the resource feature included in the first service interaction information, a target resource that meets the resource feature to be associated with the first service interaction information, and form an interaction request to be sent to a second object mapped by an active resource.

In another embodiment of the present invention, the information interaction interface is further configured to set a resource indexing element in the first service interaction information according to the location area output by the resource feature in the first service interaction information, and select a target resource conforming to the resource feature to be associated in the first service interaction information by using the resource indexing element as an association basis, so as to form a second object mapped by the interaction request sent to the active resource.

In another embodiment of the present invention, the information interaction interface is further configured to obtain third service interaction information formed by the first object initiating interaction with the second service interaction information, and display the third service interaction information.

According to a third aspect of the present application, there is provided an information interaction method, including:

responding to the interactive triggering operation of each first object on the display information of the target activity resource, and receiving the interactive information fed back by each first object, wherein the target activity resource executes a service process by presetting the first object;

extracting interaction characteristics of the associated target activity resources in different attribute dimensions in the interaction information by analyzing the interaction information;

and forming the interactive characteristics of the activity resources on different attribute dimensions into service evaluation information of the target activity resources for displaying.

In another embodiment of the present invention, after the presenting service evaluation information that forms the interactive features of the campaign resources on different attribute dimensions into the target campaign resources, the method further includes:

according to the service evaluation information of the target activity resource, performing service scoring on a preset first object mapped by the target activity resource to obtain a service score of the first object in the entity object;

and ranking the first object according to the service score of the first object in the entity object, and selecting the first object ranked before a preset value as a preferred first object for displaying.

According to a fourth aspect of the present application, there is provided an information interaction method, including:

outputting an interaction button bound with first service interaction information;

responding to the triggering operation of the interaction button, and displaying first service interaction information of the first object initiating activity resource feedback;

and if an operation instruction for confirming the first service interaction information by the second object is received, generating second service interaction information fed back by the second object to the activity resource, and sending the second service interaction information.

In another embodiment of the present invention, after presenting, in response to the triggering operation of the interaction button, first service interaction information that the first object initiates feedback on an active resource, the method further includes:

and displaying the target resource associated with the first service interaction information at the position of a preset resource index element in the first service interaction information.

According to a fifth aspect of the present application, there is provided an information interaction apparatus applied to a server, the apparatus including:

the triggering unit is used for triggering information interaction and responding to at least one activity resource after performing the contract;

the acquiring unit is used for the first object to carry out interactive triggering operation on the activity resource and acquire first service interaction information related to the activity resource initiated by the first object;

a sending unit, configured to form an interaction request with the first service interaction information and send the interaction request to a second object mapped by an activity resource, where the second object generates, according to the first service interaction information in the interaction request, second service interaction information fed back to the activity resource by the second object;

the first display unit is used for receiving second service interaction information which is initiated by the second object and feeds back the activity resources, and displaying the second service interaction information according to a preset interaction format;

the identities of the first object and the second object may be interchanged.

In another embodiment of the present invention, the apparatus further comprises:

the judging unit is used for judging whether a second object of the activity resource initiates the triggering operation of interaction of the activity resource by monitoring the operation information of the activity page before the triggering operation of interaction of the activity resource is acquired and the first object initiates the first service interaction information related to the activity resource;

the setting unit is used for displaying service information of the second object initiating the activity resource feedback if the first object initiates the activity resource feedback, and setting an interaction channel for closing the activity resource by the first object;

and the setting unit is also used for setting an interaction channel for starting the activity resources of the first object if the first object is not started.

In another embodiment of the present invention, the transmitting unit includes:

the screening module is used for screening out target resources bound with the attribute identification from a preset resource library according to the attribute identification of the active resources;

and the association module is used for associating the target resource with the first service interaction information to form an interaction request and sending the interaction request to a second object mapped by the activity resource.

In another embodiment of the present invention, the association module includes:

the analysis submodule is used for obtaining resource characteristics contained in the first service interaction information by analyzing the first service interaction information;

and the association submodule is used for selecting a target resource which accords with the resource characteristics to be associated with the first service interaction information according to the resource characteristics contained in the first service interaction information, and forming an interaction request to be sent to a second object mapped by the active resource.

In another embodiment of the present invention, the association sub-module is specifically configured to set a resource index element in the first service interaction information according to the location area output by the resource feature in the first service interaction information;

the association submodule is specifically configured to select a target resource meeting the resource characteristics to be associated to the first service interaction information by using the resource indexing element as an association basis, and form a second object mapped by the interaction request sent to the active resource.

In another embodiment of the present invention, the first display unit comprises:

the extraction module is used for extracting the interaction sequence of the first object and the second object recorded in the second service interaction information;

and the display module is used for setting an interaction format according to the interaction sequence of the first object and the second object and displaying the second service interaction information according to the interaction format.

and the second display unit is used for acquiring third service interaction information formed by the interaction of the first object to the second service interaction information after the second service interaction information is displayed according to a preset interaction format, and displaying the third service interaction information.

According to a sixth aspect of the present application, there is provided an information interaction apparatus applied to a server, the apparatus including:

the receiving unit is used for responding to the triggering operation of interaction of the display information of the target activity resources by each first object and receiving the interaction information fed back by each first object, wherein the service process of the target activity resources is executed by the preset first object;

the analysis unit is used for extracting the interactive features of the associated target activity resources in the interactive information on different attribute dimensions by analyzing the interactive information;

and the third display unit is used for displaying service evaluation information of the target activity resource formed by the interactive features of the activity resource on different attribute dimensions.

the scoring unit is used for performing service scoring on a preset first object mapped by the target activity resource according to the service evaluation information of the target activity resource after the service evaluation information of the target activity resource is displayed by forming the interactive features of the activity resource on different attribute dimensions, so as to obtain a service score of the first object in the entity object;

and the fourth display unit is used for ranking the first object according to the service score of the first object in the entity object and selecting the first object ranked before a preset value as the preferred first object for display.

According to a seventh aspect of the present application, there is provided an information interaction apparatus applied to a client, the apparatus including:

the output unit is used for outputting the interaction button bound with the first service interaction information;

the fifth display unit is used for responding to the triggering operation of the interaction button and displaying the first service interaction information fed back to the activity resource by the first object;

and the generating unit is used for generating second service interaction information fed back by the second object to the activity resource and sending the second service interaction information if an operation instruction for confirming the first service interaction information by the second object is received.

a sixth display unit, configured to display, after the first service interaction information fed back to the activity resource is initiated by the first object in response to the trigger operation of the interaction button, a target resource associated with the first service interaction information at a position of a preset resource index element in the first service interaction information.

According to an eighth aspect of the present application, an information interaction system is provided, which includes a receiving end and a transmitting end;

responding to the triggering operation of the first object for interacting the active resource, and acquiring first service interaction information fed back to the active resource by the first object by the sending end;

the sending end forms an interaction request with the first service interaction information and sends the interaction request to a second object mapped by the activity resource, and the second object generates second service interaction information which is sent back to the activity resource by the second object according to the first service interaction information in the interaction request;

the receiving end outputs an interaction button bound with first service interaction information, responds to the triggering operation of the interaction button, and displays the first service interaction information fed back to the activity resource by the first object;

if an operation instruction that a second object confirms the first service interaction information is received, the receiving end generates second service interaction information fed back by the second object to the active resource and sends the second service interaction information;

and receiving second service interaction information which is initiated by the second object and feeds back the active resources, and displaying the second service interaction information by the sending end according to a preset interaction format.

According to a ninth aspect of the present application, there is provided a storage medium having stored thereon a computer program which, when executed by a processor, implements the above-described information interaction method.

According to a tenth aspect of the present application, there is provided a client device and a server device, including a storage medium, a processor, and a computer program stored on the storage medium and executable on the processor, wherein the processor implements the above information interaction method when executing the program.

By the technical scheme, compared with the mode of realizing information interaction by service interaction information provided by a user in the existing mode, the information interaction method, the information interaction device and the information interaction equipment provided by the application respond to the triggering operation of interaction on the activity resource by the first object after at least one activity resource is performed by information interaction triggering, obtain the first service interaction information which is initiated by the first object and is related to the activity resource, form an interaction request by the first service interaction information and send the interaction request to the second object mapped by the activity resource, generate the second service interaction information which is fed back to the activity resource by the second object according to the first service interaction information in the interaction request by the second object, receive the second service interaction information which is initiated by the second object and fed back to the activity resource, and display the second service interaction information according to the preset interaction format, the service interaction information of the activity resource is not executed unilaterally by the first object or the second object, but the service interaction information of the first object and the second object is fused, so that the reliability of the service interaction information is improved, and the service effect of the activity resource can be accurately displayed.

The foregoing description is only an overview of the technical solutions of the present application, and the present application can be implemented according to the content of the description in order to make the technical means of the present application more clearly understood, and the following detailed description of the present application is given in order to make the above and other objects, features, and advantages of the present application more clearly understandable.

Drawings

The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the application and together with the description serve to explain the application and not to limit the application. In the drawings:

fig. 1 is a schematic flowchart illustrating an information interaction method provided in an embodiment of the present application;

FIG. 2 is a flowchart illustrating another information interaction method provided by an embodiment of the present application;

FIG. 3 is a flowchart illustrating another information interaction method provided by an embodiment of the present application;

FIG. 4 is a flowchart illustrating another information interaction method provided by an embodiment of the present application;

FIG. 5 is an interaction sequence diagram illustrating an information interaction method according to an embodiment of the present application;

FIG. 6 is a flow chart illustrating information interaction provided by an embodiment of the present application;

FIG. 7 is a schematic structural diagram illustrating an information interaction apparatus according to an embodiment of the present application;

FIG. 8 is a schematic structural diagram of another information interaction device provided in an embodiment of the present application;

FIG. 9 is a schematic structural diagram of another information interaction device provided in an embodiment of the present application;

FIG. 10 is a schematic structural diagram of another information interaction device provided in an embodiment of the present application;

FIG. 11 is a schematic structural diagram of another information interaction device provided in an embodiment of the present application;

fig. 12 shows a schematic structural diagram of another information interaction device provided in an embodiment of the present application.

Detailed Description

The present application will be described in detail below with reference to the accompanying drawings in conjunction with embodiments. It should be noted that the embodiments and features of the embodiments in the present application may be combined with each other without conflict.

The information interaction system comprises a sending end and a receiving end, wherein the sending end is a service end and can be applied to a program of a network platform particularly, in order to display service interaction information of an active resource more accurately, the information interaction system is used for responding to triggering operation of interaction of the active resource by a first object, obtaining first service interaction information which is initiated by the first object and feeds back the active resource, triggering an interaction channel by the first object to evaluate the active resource, forming an interaction request by the first service interaction information and sending the interaction request to a second object which is mapped by the active resource, generating second service interaction information which is initiated by the second object and feeds back the active resource according to the first service interaction information in the interaction request by the second object, and displaying the second service interaction information according to a preset interaction format. The receiving end is a client, and can be a user terminal, the client can output an interaction button bound with first service interaction information, respond to a trigger operation of the interaction button, display the first service interaction information fed back to the activity resource by the first object, if an operation instruction for confirming the first rating information by the second object is received, generate second service interaction information fed back to the activity resource by the second object, and send the second service interaction information. Specifically, in the actual application process, the client side of the second object interacts with the server side, the server side can send first service interaction information, which is initiated by the first object and fed back to the active resource, to the second object, the second object confirms whether to initiate second service interaction information which is fed back to the active resource, if the second object confirms initiation, the server side receives the second service interaction information and displays the second service interaction information according to a preset interaction lattice format, and if the second object does not confirm initiation, the server side does not receive the second service interaction information, the service interaction information fed back to the service resource by the first object is considered, the service effect of the active resource can be displayed in all directions in the network platform, and the reliability of the service interaction information is improved.

In order to solve the problem, this embodiment provides an information interaction method, as shown in fig. 1, where the method is applied to a server of a network platform, and includes the following steps:

101. and triggering information interaction in response to the at least one active resource performing.

102. The first object carries out interactive triggering operation on the activity resource and acquires first service interaction information related to the activity resource initiated by the first object.

The first object is equivalent to a service person in an offline store, such as a beautician, a hair dresser, a massager and the like, the activity is abstract description of a data set, different forms can be set in different service fields, the activity resource is taken as an online commodity and can be selected by a user, the service can be used online, such as a beauty service, a fitness service and the like, and the activity resource achievement is that the user uses the activity resource online. Generally, the activity resource is configured by an entity object for browsing or selecting by a user entering the network platform, the entity object is equivalent to an online store, an online seller and the like docked in the network platform, and after the user uses the activity resource online, evaluation information fed back to the activity resource can be initiated, for example, the user selects a hairdressing activity resource online, and after the user uses the activity resource online, the entity object can be online commented or evaluated on multiple dimensions such as environment, service attitude, service quality and the like of the online store corresponding to the entity object. However, considering the service characteristics of the activity resource, the first object has the advantage of more intuitively displaying the service effect, and the user who is the activity resource may sometimes forget to feed back the evaluation information or feed back the evaluation information with insufficient accuracy, which affects the objectivity of the evaluation environment, but the application initiates the service interaction information fed back to the activity resource by the first object, where the service interaction information is equivalent to the description information of the first object for the service process of the activity resource, and the description information may be any one or combination of the evaluation information, the picture information and the video information, and can display the service effect for the service process of the activity resource in combination with more professional service characteristics.

The execution subject of the embodiment may be an information interaction device or equipment, and may be configured at a server of a network platform, when the server detects that a user uses an active resource, an interaction channel may be opened to a first object, and an interaction button for initiating an evaluation on the active resource is displayed to the first object, so that the first object may enter the interaction channel according to the interaction button and initiate the evaluation on the active resource, and further, the server acquires first service interaction information that the first object initiates a feedback on the active resource, so that the first object may issue information such as an interpretation of a service on the active resource and a description of a service effect, and thus, the evaluation on the active resource by the first object is merged, and the reliability of the service interaction information is improved.

103. And forming an interaction request by the first service interaction information and sending the interaction request to a second object mapped by the activity resource, and generating second service interaction information fed back by the second object to the activity resource according to the first service interaction information in the interaction request by the second object.

Wherein the second object is a user using the active resource in the physical object, and since the first object is not a user of the active service, whether the first service interaction information fed back for the first object is accurate also needs to be confirmed by the second object using the active service, in order to further improve the accuracy of the evaluation of the activity resources, the first service interaction information also needs to form an interaction request to be sent to the second object, the second object generates second service interaction information which is sent back to the activity resources by the second object according to the first service interaction information in the interaction request, the second service interaction information may be the second service interaction information obtained by adding the service interaction information again based on the first service interaction information for the user, or may be the second service interaction information obtained by directly confirming the first service interaction information for the user and using the first service interaction information confirmed by the user as the second service interaction information.

It should be noted that, because the second object mapped by the active resource may not be a user using the active resource, and it is very likely that the service process of the active resource cannot be accurately known, a forwarding channel may be set here, for example, link forwarding, short message forwarding, application forwarding, or the like, the first service interaction information is forwarded to the user using the active resource, and the user using the active resource adds the service interaction information as the second service interaction information again, and a sharing channel may also be set, and the user using the resource activity is added to the current interaction channel, so that the user using the resource can view the first service interaction information and perform operations such as confirming or adding comments to the first service interaction information, and more users can be provided to participate in a channel for commenting the active resource, thereby improving reliability of the service interaction information.

104. And receiving second service interaction information which is initiated by the second object and feeds back the activity resources, and displaying the second service interaction information according to a preset interaction format.

Specifically, in the process of displaying the second service interaction information, in order to improve the effect of displaying the activity service, the network platform may set the priority of displaying the service interaction information, for example, may preferentially display the service interaction information fed back by the user, and then display the service interaction information fed back by the first object, and may only display the service interaction information fed back by the first object for a case where the user does not participate in feedback evaluation.

It can be understood that the process of information interaction is equivalent to the process of service interaction information transfer between the first object and the second object, the service interaction information can more comprehensively reflect the service effect of the active resource from multiple angles, and in order to improve the flexibility of the information interaction process, the identities of the first object and the second object can be interchanged.

Compared with the method for realizing information interaction by service interaction information provided by a user in the existing method, the method for realizing information interaction by the embodiment of the application responds to the triggering operation of interaction on the activity resource by the first object after at least one activity resource is performed by information interaction triggering, obtains the first service interaction information related to the activity resource initiated by the first object, forms an interaction request by the first service interaction information and sends the interaction request to the second object mapped by the activity resource, generates the second service interaction information fed back to the activity resource by the second object according to the first service interaction information in the interaction request, receives the second service interaction information fed back to the activity resource initiated by the second object, and displays the second service interaction information according to the preset interaction format, so that the service interaction information of the activity resource is not unilaterally executed by the first object or the second object, the service interaction information of the first object and the second object is fused, so that the reliability of the service interaction information is improved, and the service effect of the activity resources can be accurately displayed.

Further, as a refinement and an extension of the specific implementation of the foregoing embodiment, in order to fully describe the specific implementation process of the present embodiment, the present embodiment provides another information interaction method, as shown in fig. 2, where the method includes:

201. and judging whether the second object of the active resource initiates triggering operation for interacting the active resource by monitoring the operation information of the active page.

The activity page is a page formed by issuing an activity resource around a first object and triggering any operation, such as an activity detail page, an activity preselection page, an activity verification page, an activity evaluation page and the like, and the activity page with different application functions can be triggered to enter through operation information of the activity page, such as a triggering preselection control, an activity preselection page, a triggering evaluation control and an activity evaluation page.

202. Otherwise, setting and starting an interaction channel of the first object to the activity resource.

It can be understood that, if the second object initiates the trigger operation of interacting with the activity resource, it indicates that the user may enter the activity evaluation page to evaluate the activity to form service information, and further shows the service information that the second object initiates the feedback of the activity resource, at this time, the first object does not need to be started to evaluate the activity resource, and then the interaction channel of the first object to the activity resource is set to be closed. On the contrary, if the second object does not initiate the triggering operation of interacting the activity resource, the first object may evaluate the activity resource to facilitate the reply of the second object to the activity resource, and further set an interaction channel for starting the activity resource by the first object.

The interaction channel takes the option identification for interaction of the activity resources as an entrance, the activity evaluation page can be entered by triggering the option identification, and the label and the like for evaluating the activity resources from the first object angle can be displayed on the evaluation page, for example, the service content of the activity resources, the service effect of the activity resources, the service satisfaction degree of the activity resources and the like, and corresponding pictures can be uploaded according to different service stages, so that the service effect can be more visually displayed.

203. And responding to the trigger operation of the first object for interacting the active resource, and acquiring first service interaction information which is initiated by the first object and fed back to the active resource.

In this embodiment, an interaction channel may be specifically set at a client corresponding to the first object, where the interaction channel may be started after the user uses the active resource, and provides a template of service interaction information to the first object, and when the first object triggers the active resource to perform an interaction triggering operation, the interaction channel is started.

The template for providing the service interaction information for the first object may include environment information of the first object, description information of a using process of the activity, presentation information of an activity effect, and the like, and of course, an option or a tag for scoring or commenting the service effect of the activity resource from multiple dimensions may be further provided for the first object to select.

It can be understood that, the first object is an initiator of the activity resource, in order to ensure reliability of the service interaction information, a tag surrounding the activity resource, such as a hair-dressing tag, a beauty tag, a board game tag, etc., may be set in an interaction channel, and related picture evaluation resources may be collected in advance surrounding the activity tag, and further, after the first object submits the first service interaction information fed back by the activity resource, a service effect picture may be extracted from the presentation information of the service effect, and the service effect picture may be identified according to the picture evaluation resources, and if it is identified that a situation with a higher similarity to the service effect picture exists in the picture evaluation resources, a prompt may be sent to the first object, so as to reduce a phenomenon of repeated or false evaluation of the service interaction information.

204. And screening the target resource bound with the attribute identifier from a preset resource library according to the attribute identifier of the active resource.

The attribute identification of the activity resource is the industry to which the activity resource belongs, such as hairdressing and beauty, fitness, KTV, and the like, and the preset resource library records the target resource bound by the activity resources of different industries, for example, for the hairdressing and beauty industry, the target resource can cut discount coupons, cut coupons, and styling experience. It is understood that the target resource is equivalent to the right information provided by the first object to the second object to improve the response speed of the second object to the first service interaction information, and the distribution channel of the specific target resource may be provided by the network platform, or may be provided by the first object, which is not limited herein.

205. And associating the target resource with the first service interaction information to form an interaction request and sending the interaction request to a second object mapped by the active resource.

It should be noted that the first service interaction information initiated by the first object to feed back the activity resource is only that the first object intuitively reflects the service experience of the activity resource and cannot represent the user, so that the first service interaction information is not displayed to other users in the network platform before the second object is not confirmed, but is sent to the second object using the activity resource as an interaction request, and the second object confirms or appends the first service interaction information to generate second service interaction information for displaying.

In order to effectively display the target resource, the resource characteristics contained in the first service interaction information can be obtained by analyzing the first service interaction information, the resource characteristics can reflect the comprehensive evaluation result of the first object on the activity resource, and further according to the resource characteristics contained in the first service interaction information, the target resource conforming to the resource characteristics is selected to be associated with the first service interaction information, so that an interaction request is formed and sent to a second object mapped by the activity resource. In an actual application scenario, if the first object has a higher evaluation on the active resource, the target resource with a higher value or a lower limitation condition may be selected to be associated with the first service interaction information, so as to improve the response power of the user to the first service interaction information.

In order to accurately associate the target resource to a corresponding position in the first service interaction information, specifically, a resource indexing element in the first service interaction information may be set according to a position region output by the resource feature in the first service interaction information, where the resource indexing element is equivalent to a prompt element led out from the resource feature in the first service interaction information, and by triggering the resource indexing element, detailed information of the target resource, for example, a numerical value of the target resource, a use condition of the target resource, and the like, may be directly viewed.

The resource characteristics can also be subjected to evaluation direction division, and the direction of the divided resource characteristics is used as personalized guidance of the resource indexing elements, for example, some resource characteristics may be evaluation on whether the service is satisfied or not, the resource indexing elements of target resources such as associated coupons and the like can be set, some resource characteristics may be evaluation to be improved on the service, and the resource indexing elements of the target resources such as associated experience coupons and the like can be set.

206. And receiving second service interaction information of the second object initiating the feedback of the activity resource, and extracting the interaction sequence of the first object and the second object recorded in the second service interaction information.

It can be understood that the second service interaction information may be second service interaction information formed by the second object performing an additional evaluation on the first service interaction information, may also be second service interaction information formed by the second object re-evaluating, and may also be second service interaction information formed by the second object directly confirming the first service interaction information, so that the second service interaction information may only include the service interaction information fed back by the first object, or may include the service interaction information fed back by the first object and the second object, and after the first object receives the second service interaction information fed back by the second object, the second object may add some personal feelings, and the first object may also perform an interaction on the basis of the second service interaction information to supplement the service effect of the active resource.

In order to further clearly display the service interaction information of the first object and the second object in the second service interaction information, the interaction sequence of the first object and the target object is extracted from the second service interaction information, so that a user browsing the service interaction information can more visually check the service effect of the activity resource.

It is understood that if the service interaction information of the first object and the second object are replied on the basis of each other, an interaction order may be generated, and of course, if the evaluation of the first object and the evaluation of the second object are not replied on the basis of each other, an interaction order does not exist in the second service interaction information, the service interaction information of the second object may be defaulted to have a higher priority, and of course, the interaction order of the service interaction information may also be preset by the network platform, which is not limited herein.

207. And setting an interaction format according to the interaction sequence of the first object and the second object, and displaying the second service interaction information according to the interaction format.

It can be understood that, if the second object does not reply to the first service interaction information fed back by the first object but only confirms the first service interaction information, the second service interaction information may be directly displayed, and if the second object replies to the first service interaction information fed back by the first object and confirms the first service interaction information, the service interaction information of the first object and the service interaction information of the second object in the second service interaction information may be respectively displayed according to an interaction order, where the interaction format includes at least one interaction manner of a text, a score, a picture, or a video, and of course, a display order of the service interaction information may also be set, for example, displaying a picture before displaying a text, or displaying a text before a picture, and the like, and this is not limited.

Further, in order to improve interactivity on the quality of service of the activity resource, third service interaction information formed by the first object initiating interaction with the second service interaction information may be acquired after the second service interaction information is displayed according to a preset interaction format, where the third service interaction information is equivalent to a feedback reply of the first object to the second service interaction information, and a supplementary reply to the first service interaction information may also be acquired, so that the first object can perfect its service evaluation on the activity resource and display the third service interaction information. In an actual application scenario, for a case that the second object generates the second service interaction information for the first service interaction information additional comment, the network platform may further limit the number of times of additional reply of the first object, so as to avoid that the first object affects evaluation of the second object on the active resource.

It should be noted that, the information interaction method is mainly directed to an interaction process between an entity object server and a client, where the entity object server can send first service interaction information initiating a campaign resource to the client, and the client processes the first service interaction information to return generated second service interaction information to the server for displaying, and for the interaction process between entity objects, this embodiment provides another information interaction method, as shown in fig. 3, where the method is applied to the server, and includes the following steps:

301. and receiving the interaction information fed back by each first object in response to the triggering operation of each first object for interacting the display information of the target activity resource.

The target active resource executes a service process by a preset first object, and usually, a plurality of first objects are set in the entity object, and each first object executes a corresponding service process according to the service content of the active resource. In order to improve the service awareness of the first objects, the entity object may set an interaction channel for mutual evaluation of the service process of the target activity resource, each first object in the entity object may feed back interaction information to the display information of the target activity resource, and since most of other first objects do not participate in the service process of the activity resource, the interaction information does not generally relate to evaluation information of service quality, and is mainly evaluation information of service characteristics.

302. And extracting the interactive features of the associated target activity resources in the interactive information on different attribute dimensions by analyzing the interactive information.

The interactive information fed back by each first object may be from different description dimensions, has certain subjective factors, and takes cut hair as a target activity resource, the interactive information fed back by the first object a is emphasized on the characteristics of the color and the like of the hair, the interactive information fed back by the first object B is emphasized on the characteristics of the volume and the like of the hair, the interactive information fed back by each first object is further summarized, the interactive characteristics of the associated target activity resource in the interactive information on different attribute dimensions can be extracted, the interactive characteristics may be positive evaluation or negative evaluation, and finally the interactive characteristics from a plurality of first objects may be extracted for each attribute dimension.

303. And forming the interactive characteristics of the activity resources on different attribute dimensions into service evaluation information of the target activity resources for displaying.

The interactive characteristics of the activity resources on different attribute dimensions can reflect the objective evaluation of the activity resources on the service characteristics of each first object to a certain extent, and in order to further aim at whether the activity resources reach the industry standard or reach the entity object standard, the interactive characteristics of the activity resources on different attribute dimensions can be further formed into service evaluation information of the target activity resources to be displayed, the service evaluation information can integrate the interactive characteristics of different attribute dimensions, and the service capability of the activity resources for mapping the first objects can be accurately reflected from a more professional perspective.

Further, in order to more accurately show the service capability of the first object, after the service evaluation information of the target activity resource is shown, the preset first object mapped by the target activity resource is subjected to service scoring according to the service evaluation information of the target activity resource to obtain the service score of the first object in the entity object, wherein attribute weights can be set for interactive features with different dimensional attributes, and for interactive features capable of showing the service capability, higher attribute weights can be set, for example, hair cutting activity resources, interactive features related to hair hierarchy, interactive features related to hair part and the like which show hair cutting service capability, higher attribute weights should be set, and the ratio is higher during service scoring, so that the service score can more accurately reflect the service capability of the first object, and the first object is further ranked according to the service score of the first object in the entity object, and selecting the first object ranked before the preset value as the preferred first object for displaying.

The embodiment provides another information interaction method, as shown in fig. 4, which is applied to a client and includes the following steps:

401. and outputting the interaction button bound with the first service interaction information.

The client corresponds to a client of the second object, and the interactive button may be an option button formed by the server sending an interactive request to the second object, and the second object selects whether to trigger the interactive button.

402. And responding to the triggering operation of the interaction button, and displaying first service interaction information of the first object initiating the feedback of the activity resource.

After the second object triggers the interaction button, the first service interaction information can be displayed at the client of the second object, and since the second object may be in the future and initiate the evaluation of the activity resource or may be unwilling to participate in the evaluation of the activity resource after using the activity resource, the first service interaction information fed back to the activity resource is initiated by the first object, so that the attention of the second object to the activity resource can be aroused to a certain extent, the service effect of the activity resource is prompted to be fed back by the target user, and the use reference of the activity resource is provided for other users.

Further, in order to promote the response speed of the second object to the first service interaction information, the first object may further add a target resource to the first service interaction information, and display the target resource associated with the first service interaction information at a position of a preset resource index element in the first service interaction information, so that after the second object confirms the interaction, the target resource may be extracted, and participate in the activity resource again or participate in other activity resources by using the target resource, where the target resource is not limited.

403. And if an operation instruction for confirming the first service interaction information by the second object is received, generating second service interaction information fed back by the second object to the activity resource, and sending the second service interaction information.

It should be noted that, because the second object is a user of the active resource, if the second object does not perform the confirmation operation all the time, the content of the first service interaction information cannot be displayed in the network platform, until the user confirms the first service interaction information, and at this time, the second object may directly use the first service interaction information, and may also add other evaluation contents to the first service interaction information to generate second service interaction information that is fed back by the second object to the active resource, and send the second service interaction information to the server for display, where the service interaction information combines the feedback results of the second object and the first object to the active resource, so that the service effect of the active resource can be displayed in all directions, and the accuracy of the service interaction information is improved.

An embodiment of the present invention provides another information interaction method, as shown in fig. 5, the method relates to interaction between a client and a server, and includes:

501. and information interaction triggering, wherein after responding to the performance of at least one activity resource, the first object carries out interaction triggering operation on the activity resource, and the server side acquires first service interaction information related to the activity resource initiated by the first object.

502. The server side forms an interaction request with the first service interaction information and sends the interaction request to a second object mapped by the activity resource, and the second object generates second service interaction information fed back by the second object to the activity resource according to the first service interaction information in the interaction request.

503. The client outputs an interaction button bound with the first service interaction information, responds to the triggering operation of the interaction button, and displays the first service interaction information fed back to the activity resource by the first object.

504. And if an operation instruction for confirming the first service interaction information by the second object is received, the client generates second service interaction information fed back by the second object to the activity resource, and the second service interaction information is sent.

505. And receiving second service interaction information which is initiated by the second object and feeds back the activity resources, and displaying the second service interaction information according to a preset interaction format by the server.

It can be understood that the server may send the first service interaction information, which is initiated by the first object and fed back to the active resource, to the second object, and the client of the second object confirms the first service interaction information and then feeds back the second service interaction information, which is sent back to the active resource by the second object, so that the service interaction information of the active resource is not unilaterally executed by the second object, but service interaction information of both the first object and the second object is fused, thereby improving reliability of the service interaction information, and enabling to accurately display a service effect of the active resource.

Specifically, in the application scenario of actual information interaction, as shown in fig. 6, a second object may reserve online to use an active resource, and use the active resource by using a group purchase/sub-card in a store, and when the network platform monitors that the second object uses the active resource and does not initiate interaction with the active resource, the network platform may send an interaction prompt of the active resource to the first object, and the network platform issues first service interaction information on the active resource at the first object or may obtain first service interaction information initiating feedback on the active resource, and form an interaction request to send to the second object, invite the second object to confirm to form second service interaction information, and may show a target resource to the second object in a process of inviting the second object to confirm, and obtain the target resource after confirmation by the second object, and the network platform displays the second service interaction information of the second object initiating the feedback of the activity resource.

In a practical application scenario, the implementation process of the information interaction method may be implemented by an information interaction system, where the information interaction system includes an information interaction trigger button and an information interaction interface, the information interaction trigger button triggers the information interaction trigger button to generate after at least one active resource is performed, the information interaction interface is filled and sent by an information interaction trigger party, the information interaction trigger party is a first object, performs interaction trigger operation on the active resource to obtain first service interaction information that the first object initiates and is related to the active resource, the first service interaction information is displayed on the information interaction interface according to a preset interaction format and sent to a second object mapped by the active resource, and the second object generates second service interaction information that the second object feeds back to the active resource according to the first service interaction information in the interaction request, the second service interaction information is displayed on the information interaction interface according to a preset interaction format, and the identities of the first object and the second object can be interchanged.

Further, as a specific implementation of the method in fig. 1-2, an embodiment of the present application provides an information interaction apparatus applied to a server, as shown in fig. 7, the apparatus includes: the display device comprises a triggering unit 61, an obtaining unit 62, a sending unit 63 and a first display unit 64.

The triggering unit 61 may be configured to trigger information interaction in response to the at least one activity resource performing;

the obtaining unit 62 may be configured to perform an interaction triggering operation on the active resource by the first object, and obtain first service interaction information that the first object initiates and is related to the active resource;

a sending unit 63, configured to form an interaction request from the first service interaction information and send the interaction request to a second object mapped by an activity resource, where the second object generates, according to the first service interaction information in the interaction request, second service interaction information fed back to the activity resource by the second object;

the first display unit 64 may be configured to receive second service interaction information that the second object initiates feedback on an activity resource, and display the second service interaction information according to a preset interaction format;

the identities of the first object and the second object may be interchanged.

Compared with the method for realizing information interaction by service interaction information provided by a user in the existing method, the information interaction device provided by the embodiment of the invention responds to the triggering operation of interaction on the activity resource by the first object after at least one activity resource is performed by information interaction triggering, obtains the first service interaction information related to the activity resource initiated by the first object, forms an interaction request by the first service interaction information and sends the interaction request to the second object mapped by the activity resource, generates the second service interaction information fed back to the activity resource by the second object according to the first service interaction information in the interaction request, receives the second service interaction information fed back to the activity resource initiated by the second object, and displays the second service interaction information according to the preset interaction format, so that the service interaction information of the activity resource is not unilaterally executed by the first object or the second object, the service interaction information of the first object and the second object is fused, so that the reliability of the service interaction information is improved, and the service effect of the activity resources can be accurately displayed.

In a specific application scenario, as shown in fig. 8, the apparatus further includes:

the determining unit 65 may be configured to determine, before the triggering operation of interacting the active resource obtains the first service interaction information that the first object initiates the active resource, whether the second object of the active resource initiates the triggering operation of interacting the active resource by monitoring the operation information of the active page;

the setting unit 66 may be configured to, if yes, display service information that the second object initiates feedback to the activity resource, and set an interaction channel for closing the activity resource by the first object;

the setting unit 66 may be further configured to set an interaction channel for starting the activity resource by the first object otherwise.

In a specific application scenario, as shown in fig. 8, the sending unit 63 includes:

the screening module 631 may be configured to screen, according to the attribute identifier of the active resource, a target resource bound to the attribute identifier from a preset resource library;

the associating module 632 may be configured to associate the target resource with the first service interaction information, and form a second object to which the interaction request is sent to be mapped.

In a specific application scenario, as shown in fig. 8, the associating module 632 includes:

the parsing submodule 6321 may be configured to parse the first service interaction information to obtain a resource feature included in the first service interaction information;

the association submodule 6322 may be configured to select, according to the resource characteristics included in the first service interaction information, a target resource that meets the resource characteristics to associate with the first service interaction information, and form a second object to which the interaction request is sent to the active resource map.

In a specific application scenario, the association submodule 6322 may be specifically configured to set a resource indexing element in the first service interaction information according to a location area output by the resource feature in the first service interaction information;

the association submodule 6322 may be further configured to, if the target resource matches a preset resource index element in the first service interaction information, select a target resource that meets the resource characteristics to associate to a position of the preset resource index element in the first service interaction information, and form a second object to which the interaction request is sent to the active resource map.

In a specific application scenario, as shown in fig. 8, the first display unit 64 includes:

an extracting module 641, configured to extract the interaction order of the first object and the second object recorded in the second service interaction information;

the presentation module 642 may be configured to set an interaction format according to an interaction order of the first object and the second object, and present the second service interaction information according to the interaction format.

the second displaying unit 67 may be configured to, after the second service interaction information is displayed according to a preset interaction format, obtain third service interaction information formed by the first object initiating interaction with the second service interaction information, and display the third service interaction information.

It should be noted that other corresponding descriptions of the functional units related to the information interaction device applicable to the server side provided in this embodiment may refer to the corresponding descriptions in fig. 1 and fig. 2, and are not described again here.

Further, as a specific implementation of the method in fig. 3, an embodiment of the present application provides an information interaction apparatus applied to a server, and as shown in fig. 9, the apparatus includes: a receiving unit 71, an analyzing unit 72, and a third presenting unit 73.

The receiving unit 71 may be configured to receive interaction information fed back by each first object in response to a trigger operation of each first object for interacting display information of a target activity resource, where the target activity resource executes a service process by presetting the first object;

the analyzing unit 72 may be configured to extract, by analyzing the interaction information, interaction features of the associated target activity resources in the interaction information on different attribute dimensions;

the third presenting unit 73 may be configured to present the service evaluation information of the target activity resource formed by the interactive features of the activity resource in different attribute dimensions.

In a specific application scenario, as shown in fig. 10, the apparatus further includes:

the scoring unit 74 may be configured to, after the service evaluation information of the target activity resource is formed and displayed by the interaction features of the activity resource in different attribute dimensions, perform service scoring on a preset first object mapped by the target activity resource according to the service evaluation information of the target activity resource, so as to obtain a service score of the first object in the entity object;

the fourth presenting unit 75 may be configured to rank the first object according to the service score of the first object in the entity object, and select the first object ranked before the preset value as the preferred first object for presentation.

Further, as a specific implementation of the method in fig. 4, an embodiment of the present application provides an information interaction apparatus applied to a client, as shown in fig. 11, the apparatus includes: an output unit 81, a fifth presentation unit 82, and a generation unit 83.

An output unit 81, which may be configured to output an interaction button bound with the first service interaction information;

a fifth presentation unit 82, configured to present, in response to the triggering operation of the interaction button, first service interaction information that the first object initiates feedback on the activity resource;

the generating unit 83 may be configured to generate second service interaction information fed back by the second object to the active resource and send the second service interaction information if an operation instruction for confirming the first service interaction information by the second object is received.

In a specific application scenario, as shown in fig. 12, the apparatus further includes:

a sixth presentation unit 84, configured to, after presenting first service interaction information that the first object initiates feedback on the activity resource in response to the triggering operation of the interaction button, present a target resource associated with the first service interaction information at a position of a preset resource index element in the first service interaction information.

It should be noted that other corresponding descriptions of the functional units related to the information interaction device applicable to the client side provided in this embodiment may refer to the corresponding descriptions in fig. 4, and are not described herein again.

Based on the method shown in fig. 1 to fig. 3, correspondingly, an embodiment of the present application further provides a storage medium, on which a computer program is stored, and the computer program, when executed by a processor, implements the information interaction method shown in fig. 1 to fig. 3; based on the method shown in fig. 4, correspondingly, the embodiment of the present application further provides another storage medium, on which a computer program is stored, and the program, when executed by a processor, implements the information interaction method shown in fig. 4.

Based on such understanding, the technical solution of the present application may be embodied in the form of a software product, which may be stored in a non-volatile storage medium (which may be a CD-ROM, a usb disk, a removable hard disk, etc.), and includes several instructions for enabling a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the method according to the implementation scenarios of the present application.

Based on the method shown in fig. 1 to fig. 3 and the virtual device embodiment shown in fig. 7 to fig. 10, in order to achieve the above object, an embodiment of the present application further provides a server entity device, which may specifically be a computer, a server, or other network devices, and the entity device includes a storage medium and a processor; a storage medium for storing a computer program; a processor for executing a computer program to implement the information interaction method as described above in fig. 1-3.

Based on the method shown in fig. 4 and the virtual device embodiments shown in fig. 11 to 12, to achieve the above object, an embodiment of the present application further provides a client entity device, which may specifically be a computer, a smart phone, a tablet computer, a smart watch, or a network device, where the entity device includes a storage medium and a processor; a storage medium for storing a computer program; and a processor for executing the computer program to implement the information interaction method as shown in fig. 4.

Optionally, both the two entity devices may further include a user interface, a network interface, a camera, a Radio Frequency (RF) circuit, a sensor, an audio circuit, a WI-FI module, and the like. The user interface may include a Display screen (Display), an input unit such as a keypad (Keyboard), etc., and the optional user interface may also include a USB interface, a card reader interface, etc. The network interface may optionally include a standard wired interface, a wireless interface (e.g., WI-FI interface), etc.

Those skilled in the art will appreciate that the structure of the entity device for information interaction provided in the present embodiment does not constitute a limitation to the entity device, and may include more or less components, or combine some components, or arrange different components.

The storage medium may further include an operating system and a network communication module. The operating system is a program for managing hardware and software resources of the actual device for store search information processing, and supports the operation of the information processing program and other software and/or programs. The network communication module is used for realizing communication among components in the storage medium and communication with other hardware and software in the information processing entity device.

Through the above description of the embodiments, those skilled in the art will clearly understand that the present application can be implemented by software plus a necessary general hardware platform, and can also be implemented by hardware. Compared with the prior art, the method and the device have the advantages that the first service interaction information fed back to the activity resources by the first object is fused into the second service interaction information fed back to the activity resources by the second object, so that the service interaction information of the activity resources is not executed unilaterally by the second object, the service interaction information of the first object and the service interaction information of the second object are fused, the reliability of the service interaction information is improved, and the service effect of the activity resources can be accurately displayed.

Those skilled in the art will appreciate that the figures are merely schematic representations of one preferred implementation scenario and that the blocks or flow diagrams in the figures are not necessarily required to practice the present application. Those skilled in the art will appreciate that the modules in the devices in the implementation scenario may be distributed in the devices in the implementation scenario according to the description of the implementation scenario, or may be located in one or more devices different from the present implementation scenario with corresponding changes. The modules of the implementation scenario may be combined into one module, or may be further split into a plurality of sub-modules.

The above application serial numbers are for description purposes only and do not represent the superiority or inferiority of the implementation scenarios. The above disclosure is only a few specific implementation scenarios of the present application, but the present application is not limited thereto, and any variations that can be made by those skilled in the art are intended to fall within the scope of the present application.

Claims

1. An information interaction method, comprising:

the identities of the first object and the second object may be interchanged.

2. The method according to claim 1, wherein before the triggering operation of interacting with the active resource, acquiring the first object initiating the first service interaction information related to the active resource, the method comprises:

3. The method according to claim 1, wherein the sending the first service interaction information forming interaction request to the second object of the activity resource map specifically comprises:

4. The method according to claim 3, wherein the associating the target resource to the first service interaction information to form an interaction request to be sent to a second object mapped to an active resource specifically comprises:

5. The method according to claim 4, wherein the selecting, according to the resource characteristics included in the first service interaction information, a target resource that meets the resource characteristics to be associated with the first service interaction information to form a second object to which the interaction request is sent to the active resource map specifically includes:

6. The method according to any one of claims 1 to 5, wherein the presenting the second service interaction information according to a preset interaction format specifically comprises:

7. The method according to any of claims 1-5, wherein after said presenting the second service interaction information according to a preset interaction format, the method further comprises:

8. An information interaction system, comprising:

the identities of the first object and the second object may be interchanged.

9. An information interaction method, comprising:

10. An information interaction method, comprising: