CN112581146A

CN112581146A - Feedback method of travel problems, user request terminal and service evaluation feedback system

Info

Publication number: CN112581146A
Application number: CN202011551611.7A
Authority: CN
Inventors: 田伟宁; 陈壮
Original assignee: Beijing Didi Infinity Technology and Development Co Ltd
Current assignee: Beijing Didi Infinity Technology and Development Co Ltd
Priority date: 2020-12-24
Filing date: 2020-12-24
Publication date: 2021-03-30

Abstract

The application provides a feedback method of travel problems, a user request end and a service evaluation feedback system, wherein the feedback method comprises the following steps: acquiring order execution information in real time during the execution period of the target trip order; judging the order execution stage of the target trip order according to the order execution information; displaying a travel problem corresponding to the current order execution stage on a graphical user interface; and responding to the trip feedback information input by the user aiming at the trip problem, and feeding back the trip feedback information corresponding to the trip problem to the server. Therefore, the order execution stage of the target trip order can be determined during the execution of the target trip order, the trip problem corresponding to the order execution stage can be pertinently proposed according to different trip problems corresponding to different order execution stages, the pertinence of the proposed trip problem is improved, and the real-time performance and the effectiveness of user feedback information collection are improved.

Description

Feedback method of travel problems, user request terminal and service evaluation feedback system

Technical Field

The application relates to the technical field of network car booking, in particular to a feedback method of travel problems, a user request end and a service evaluation feedback system.

Background

With the development of science and technology, more and more users choose to finish own travel through software, and the online function of the network car booking greatly facilitates the travel of the users. In order to better provide travel service for users, the platform needs mobile phone users to evaluate travel orders, so as to adjust service strategies to meet the requirements of the users.

At present, in a network car booking travel scene, the evaluation entries of passengers are mostly concentrated after the travel is finished. For example, the passenger may evaluate the trip after paying the order. However, the evaluation of the user is not only concentrated on the end stage of the service, but the service evaluation after the end of the journey is not timely, and cannot be positioned to specific problems, thereby affecting the improvement of the service.

Disclosure of Invention

In view of this, an object of the present application is to provide a feedback method of a travel problem, a user request end, and a service evaluation feedback system, which can determine an order execution stage in which a target travel order is currently located during execution of the target travel order, and specifically provide a travel problem corresponding to the located order execution stage according to different travel problems corresponding to different order execution stages, so as to improve pertinence of providing the travel problem, and help to improve instantaneity and effectiveness of user feedback information collection.

The embodiment of the application provides a feedback method of travel problems, which is used for displaying a user request end with a graphical user interface, and the feedback method comprises the following steps:

acquiring order execution information in real time during the execution period of the target trip order;

judging the order execution stage of the target trip order according to the order execution information;

displaying a travel problem corresponding to the current order execution stage on a graphical user interface;

and responding to the trip feedback information input by the user aiming at the trip problem, and feeding back the trip feedback information corresponding to the trip problem to the server.

Further, the order execution information includes any one of the following:

the order has executed time and current location.

Further, the step of determining, according to the order execution information, an order execution stage where the target trip order is currently located includes:

determining an order execution progress based on the difference between the order executed time and the total travel time; the total travel time of the target travel order is estimated based on the distance between the travel destination and the travel origin of the target travel order and road congestion conditions;

and determining the order execution stage of the target trip order based on the order execution progress.

determining a historical travel order similar to the target travel order based on the travel origin and the travel destination of the target travel order;

determining the total historical travel time of the historical travel order;

determining an order execution progress based on the difference between the order executed time and the historical trip total time;

determining a finished route and an unfinished route according to the current position and the travel route;

determining an order execution progress according to a difference between the length of the completed route and the length of the uncompleted route;

determining a target pushing area where the current target is located based on the current position and the position of each reference area;

and determining the order execution stage of the target trip order based on the target pushing area.

Further, the order execution stages are sequentially arranged as follows:

the method comprises a driver state and vehicle state evaluation stage, a driving control stage and an overall travel evaluation stage.

Further, the order execution stages are sequentially arranged as follows:

an order exclusive evaluation stage and a universal service evaluation stage;

wherein the order-specific evaluation stage comprises the driver state and vehicle state evaluation stage; the universal service evaluation phase comprises at least one phase of a driving control phase and an overall travel evaluation phase.

Further, the travel problem of the driver state and vehicle state evaluation stage includes any one or more of the following:

driver appearance problems, in-vehicle environmental problems, driver safety prompting problems, and driver service introduction problems;

the travel problem of the driving control stage comprises one or more of the following:

driver driving safety issues, driver violation safety regulations issues, and whether driver service requirements are met;

the travel problems in the overall travel evaluation stage comprise one or more of the following:

whether the service is satisfied with the question, whether the navigation route is reasonable and whether the driver requires a good comment.

Further, the travel problem is determined according to any one or more of the following information:

the method comprises the following steps of historical travel data of a user, service standards of different vehicle types, historical driving receiving data of a driver, travel scenes and travel road conditions.

The travel problem of the driver state and the vehicle state stage is determined according to any one or more of the following information:

historical safety prompt data of a driver, historical appearance incompletion data of the driver and service standards of vehicle types;

the travel problem in the driving control stage is determined according to any one or more of the following information:

historical riding service requirements and safe driving standards of users;

the travel problem of the overall travel evaluation stage is determined according to any one or more of the following information:

travel route data for the target order, route selection data for the user, and historical assessment data for the driver.

Further, the travel problems of the order-specific evaluation stage and the universal service evaluation stage include any one or more of the following:

a target order customization problem and a travel service problem;

wherein the order exclusive evaluation stage comprises a target order customization question; the universal service evaluation phase comprises a travel service problem.

the service system comprises a target order type, a target order user type, a driver receiving type, a travel service standard and a travel scene service problem, wherein the target order type comprises a vehicle taking type, a target order user type, a driver receiving type, a travel service standard and a travel scene service problem;

the travel problem of the order-specific evaluation stage is determined according to any one or more of the following information:

the type of the target order, the type of the user of the target order and the type of the driver to be driven;

the travel problem of the universal service evaluation stage is determined according to any one or more of the following information:

service standards of travel services and service problems of travel scenes.

Further, before the obtaining the order execution information in real time during the execution of the target trip order, the feedback method further includes:

responding to touch operation of a user, and determining a travel destination and a travel origin;

responding to an order placing operation issued by a user, sending an order placing request to a server, wherein the order placing request enables the server to distribute a target trip order generated according to the order requesting to a target service providing end, and starting to execute the target trip order; the order placing request carries the travel destination and the travel origin.

An embodiment of the present application further provides a user request end, where the user request end includes:

the information acquisition module is used for acquiring order execution information in real time during the execution period of the target trip order;

the stage judgment module is used for judging the order execution stage of the target trip order according to the order execution information;

the problem display module is used for displaying the travel problem corresponding to the current order execution stage on the graphical user interface;

and the information feedback module is used for responding to the trip feedback information input by the user aiming at the trip problem and feeding back the trip feedback information corresponding to the trip problem to the server.

The embodiment of the application also provides a service evaluation feedback system, which comprises the user request end, a server and a service providing end;

the user request terminal is configured to send an order placing request to the server 110 in response to an order placing operation issued by a user, and obtain order execution information in real time during execution of a target trip order; judging the order execution stage of the target trip order according to the order execution information; displaying the travel problems corresponding to the current order execution stage in the received problem set on a graphical user interface, responding to travel feedback information input by a user aiming at the travel problems, and feeding back the travel feedback information corresponding to the travel problems to a server;

the server is used for determining a target trip order according to the order placing request of the user and sending the target trip order to the corresponding service provider; determining a travel scene where a target travel order is located, screening out travel problems corresponding to the target travel order in each order execution stage according to the travel scene, and associating each order execution stage with the travel problems to generate a problem set and sending the problem set to a user request end; determining the evaluation of the user on the travel service based on the received travel feedback information;

and the service providing terminal is used for receiving the target trip order sent by the server and providing trip service according to the user request terminal corresponding to the target trip order.

An embodiment of the present application further provides an electronic device, including: the feedback method comprises a processor, a memory and a bus, wherein the memory stores machine readable instructions executable by the processor, when the electronic device runs, the processor and the memory are communicated through the bus, and the machine readable instructions are executed by the processor to execute the steps of the feedback method of the trip problem.

An embodiment of the present application further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the steps of the feedback method for the travel problem are performed as described above.

According to the feedback method of the travel problem, the user request terminal and the service evaluation feedback system, order execution information is obtained in real time during the execution period of the target travel order; judging the order execution stage of the target trip order according to the order execution information; displaying a travel problem corresponding to the current order execution stage on a graphical user interface; and responding to the trip feedback information input by the user aiming at the trip problem, and feeding back the trip feedback information corresponding to the trip problem to the server.

Therefore, during the execution of the target trip order, the order execution stage of the target trip order is judged according to the order execution information acquired in real time, the trip problem corresponding to the current order execution stage is displayed on the graphical user interface, and the trip feedback information corresponding to the trip problem is fed back by the server according to the trip feedback information input by the user aiming at the trip problem, so that the trip problem corresponding to the located order execution stage is pertinently provided according to different trip problems corresponding to different order execution stages, the pertinence of the provided trip problem is improved, and the real-time performance and the effectiveness of the user feedback information collection are improved.

In order to make the aforementioned objects, features and advantages of the present application more comprehensible, preferred embodiments accompanied with figures are described in detail below.

Drawings

In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are required to be used in the embodiments will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present application and therefore should not be considered as limiting the scope, and for those skilled in the art, other related drawings can be obtained from the drawings without inventive effort.

Fig. 1 is a schematic structural diagram of a service evaluation feedback system according to an embodiment of the present disclosure;

fig. 2 is a flowchart of a feedback method for a travel problem according to an embodiment of the present application;

FIG. 3 is a schematic diagram of a graphical user interface containing travel questions;

fig. 4 is a flowchart of another feedback method for travel problems according to an embodiment of the present application;

fig. 5 is a flowchart of another feedback method for travel problems according to an embodiment of the present application;

fig. 6 is a flowchart of another feedback method for travel problems according to an embodiment of the present application;

fig. 7 is a flowchart of another feedback method for travel problems according to an embodiment of the present application;

fig. 8 is a flowchart of another feedback method for travel problems according to an embodiment of the present application;

fig. 9 is a schematic structural diagram of a user request end according to an embodiment of the present application;

fig. 10 is a second schematic structural diagram of a user request end according to an embodiment of the present application;

fig. 11 is a schematic structural diagram of an electronic device according to an embodiment of the present application.

Detailed Description

In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all the embodiments. The components of the embodiments of the present application, generally described and illustrated in the figures herein, can be arranged and designed in a wide variety of different configurations. Thus, the following detailed description of the embodiments of the present application, presented in the accompanying drawings, is not intended to limit the scope of the claimed application, but is merely representative of selected embodiments of the application. Every other embodiment that can be obtained by a person skilled in the art without making creative efforts based on the embodiments of the present application falls within the protection scope of the present application.

In order to enable a person skilled in the art to use the present disclosure, the following embodiments are given in connection with a specific application scenario "service rating". It will be apparent to those skilled in the art that the general principles defined herein may be applied to other embodiments and applications without departing from the spirit and scope of the application. Although the present application is described primarily in terms of determining corresponding travel issues from an order fulfillment phase, it should be understood that this is merely one exemplary embodiment.

It should be noted that in the embodiments of the present application, the term "comprising" is used to indicate the presence of the features stated hereinafter, but does not exclude the addition of further features.

The terms "passenger," "requestor," "service requestor," and "customer" are used interchangeably in this application to refer to an individual, entity, or tool that can request or order a service. The terms "driver," "provider," "service provider," and "provider" are used interchangeably in this application to refer to an individual, entity, or tool that can provide a service. The term "user" in this application may refer to an individual, entity or tool that requests a service, subscribes to a service, provides a service, or facilitates the provision of a service. For example, the user may be a passenger, a driver, an operator, etc., or any combination thereof. In the present application, "passenger" and "passenger terminal" may be used interchangeably, and "driver" and "driver terminal" may be used interchangeably.

The terms "service request" and "order" are used interchangeably herein to refer to a request initiated by a passenger, a service requester, a driver, a service provider, or a supplier, the like, or any combination thereof. Accepting the "service request" or "order" may be a passenger, a service requester, a driver, a service provider, a supplier, or the like, or any combination thereof. The service request may be charged or free.

The Positioning technology used in the present application may be based on a Global Positioning System (GPS), a Global Navigation Satellite System (GLONASS), a COMPASS Navigation System (COMPASS), a galileo Positioning System, a Quasi-Zenith Satellite System (QZSS), a Wireless Fidelity (WiFi) Positioning technology, or the like, or any combination thereof. One or more of the above-described positioning systems may be used interchangeably in this application.

One aspect of the present application relates to a service evaluation feedback system. The system can determine a corresponding target trip order through a vehicle using request provided by a user request terminal, and in the execution period of the target trip order, the order execution information is obtained in real time, so that the order execution stage of the target trip order is determined, the trip problem corresponding to the current order execution stage is displayed on a graphical user interface of the user request terminal, and the server determines the feedback of the user for the trip service according to the feedback information input by the user for the displayed trip problem, so that the trip problem corresponding to the located order execution stage is provided in a targeted manner, the pertinence of the trip problem is improved, and the real-time performance and the effectiveness of the feedback information collection of the user are improved.

Before the application is provided, the evaluation feedback of the user on the travel service is collected, namely the feedback of the service is initially provided in a form of sending a questionnaire through a line, but a channel issued by a travel platform is limited, audience groups are not clear, the operation cost of passenger response is high, and the feedback will not be strong; with the improvement of travel software, an online service evaluation scheme is provided, but in a network car booking journey scene, the evaluation entries of passengers are mostly concentrated behind the journey. For example, the passenger may perform a general evaluation for the trip after paying the travel order, thereby performing service feedback. However, the subjective feeling of passengers on travel service is often from the start of pickup drive and throughout the whole trip, and the types of problems encountered are different. Therefore, the timeliness of the single evaluation after the journey is finished is not strong, meanwhile, the granularity is thick, the problem collection pertinence is not strong on the condition that the single evaluation cannot be accurate to a certain service standard or a certain problem encountered by a passenger.

Fig. 1 is a schematic structural diagram of a service evaluation feedback system according to an embodiment of the present disclosure. For example, the service valuation feedback system can be an online transportation service platform for a transportation service such as a taxi, a designated drive service, a express bus, a carpool, a bus service, a driver rental, or a regular bus service, or any combination thereof. The service rating feedback system may include one or more of a server 110, a network 120, a user requester 130, a service provider 140, and a database 150.

In some embodiments, the server 110 may include a processor. The processor may process information and/or data related to the service request to perform one or more of the functions described herein. For example, the processor may determine the target vehicle based on a service request obtained from the user request terminal 130. In some embodiments, a processor may include one or more processing cores (e.g., a single-core processor (S) or a multi-core processor (S)).

In some embodiments, the device types corresponding to the user request end 130 and the service providing end 140 may be mobile devices, such as smart mobile devices, virtual reality devices, or augmented reality devices, and the like, and may also be tablet computers, laptop computers, or built-in devices in motor vehicles, and the like.

In some embodiments, a database 150 may be connected to the network 120 to communicate with one or more components in the service valuation feedback system (e.g., the server 110, the user requestor 130, the service provider 140, etc.). One or more components in the service rating feedback system may access data or instructions stored in database 150 via network 120. In some embodiments, the database 150 may be directly connected to one or more components in the service valuation feedback system, or the database 150 may be part of the server 110.

Specifically, in the service evaluation feedback system, the user request terminal 130 is configured to: the order placing request is sent to the server 110 in response to the order placing operation issued by the user, and the travel problem corresponding to each order execution stage is determined according to the problem set fed back by the server 110, so that the corresponding travel problems are displayed at different order execution stages.

The server 110 is configured to: according to the order placing request of the user, a travel scene where the target travel order is located is determined, the travel problem corresponding to the target travel order in each order execution stage is screened out according to the travel scene, and a problem set generated by associating each order execution stage with the travel problem is sent to the user request terminal 130.

Specifically, when the server 110 performs order execution phase problem matching, it is necessary to determine a current travel scene of the user according to attribute information (a travel destination, a travel origin, travel time, a vehicle type, and the like) in an order placing request of the user, and screen a plurality of candidate travel problems in the travel scene; in the problem matching stage, whether a directional customization problem matched with the travel order exists or not in the travel scene is determined, if the directional customization problem matched with the travel order exists, the problems are screened out firstly, the problems are related to a first order execution stage which is arranged in sequence, after the directional customization problem is screened out, the order execution stage which is not related to the travel problem is determined, and the non-directional pervasive service problem is correspondingly related to the order execution stage of the corresponding unassociated problem.

The feedback method for the travel problem provided by the embodiment of the present application is described in detail below with reference to the content described in the service evaluation feedback system shown in fig. 1.

Referring to fig. 2, fig. 2 is a flowchart illustrating a feedback method for a travel problem according to an embodiment of the present disclosure. As shown in fig. 2, the feedback method for a travel problem provided in the embodiment of the present application is applied to a user request terminal on which a graphical user interface is displayed, and includes:

s201, obtaining order execution information in real time during the execution period of the target trip order.

S202, judging the order execution stage of the target trip order according to the order execution information.

And S203, displaying the travel problem corresponding to the current order execution stage on the graphical user interface.

And S204, responding to the trip feedback information input by the user aiming at the trip problem, and feeding back the trip feedback information corresponding to the trip problem to the server.

In step S201, during the execution of the target order, the target order execution information is obtained in real time, so as to determine the order execution stage where the target order is currently located according to the order execution information of the target trip order, and further determine the trip problem that needs to be displayed to the user by determining the order execution stage, thereby improving the pertinence of the proposed trip problem.

Here, the target travel order in step S201 refers to a travel order of a travel taken by the user, which is determined after the user inputs a travel destination and a travel origin through the vehicle ordering software.

Here, the target trip order execution period in step S201 refers to a section from when the passenger starts getting on from the boarding point to after the passenger reaches the underground car of the trip destination.

Here, the execution information of the target order in step S201 refers to the progress of the target order that has been executed since the start of execution, and may include the order executed time and the current position.

The order executed time represents the length of time that the order has been executed, and may be a time difference between the current time and the order execution start time, for example, the current time is 9:00, and the order execution start time is 8:30, so that the order execution start time may be calculated to be 30 minutes.

The order starting execution time refers to the time of starting a trip journey from the time when a passenger gets on the bus from a boarding point, and can be the time of starting the trip journey timing after the coordinates of the passenger and the driver are the same in a trip map (the driver and the passenger are at the same position, and the same position is the boarding point of the passenger generally); or the time of starting the trip journey after the driver or the passenger uploads the information of getting on the bus (the information uploaded by the driver can be 'the passenger is received', and the information uploaded by the passenger can be 'the passenger successfully takes the order receiving vehicle').

Wherein, the current position may refer to a relative position in the whole travel route, that is, the position of the current user in the whole travel route, which may indicate the travel progress of the user to some extent, for example, the current position is at 1/10 of the whole travel route, which indicates that the travel progress has reached 1/10 of the whole travel route; the current absolute position of the user can be, the coordinate position of the current position on the map can be, and the region (such as XX street) to which the current position belongs can also be.

Here, the real-time acquisition of the execution information of the order may be acquired in real time by monitoring the time and the location in real time.

Here, in the embodiment of the application, according to the executed time or the current position of the order obtained in real time, the current order execution progress of the target order may be determined, and according to the determined current order execution progress, the order execution stage at which the target trip order is currently located is further determined, so that the trip problem corresponding to the order execution stage is determined, and thus the pertinence of the proposed trip problem is improved.

In step S202, according to the order execution information determined in step S201, the order execution stage where the target trip order is currently located is further determined, so that a trip problem is specifically raised for the order execution stage where the target trip stage is located.

Here, the order execution stage in step S202 may be divided according to the order execution state (schedule ) and the precedence order of the points of interest of the service in the schedule by the user, and may be the following three stages arranged in sequence: a driver state and vehicle state evaluation stage, a driving control stage and an overall travel evaluation stage; the following two stages may also be sequentially arranged according to the attribute type of the travel problem, that is, whether the travel problem is a problem set for the current travel order: an order-specific evaluation stage and a universal service evaluation stage.

According to the sequence of the points of interest of the user to the service in the journey, the corresponding service problem can be put forward in real time according to the adjustment of the user in the travel stage, and the real-time performance of travel problem display is improved; and the segmentation according to the attribute type of the travel problem is based on the requirements of different users on different travel problems, and then whether the pertinence problem aiming at the travel can occur is determined, so that the requirements of the users on different problems are improved.

Here, different trip trips can be divided into an order-specific evaluation stage and a universal service evaluation stage, and the stages are divided finely again according to different time nodes.

Here, for different users or different orders, there may be a difference in the division of the travel phases, for example, different users may pay different attention to different services, and thus different phases may be divided; for example, the congestion conditions of roads at different travel times are different, when the roads are relatively clear, the first stage may be located 30 minutes before travel, and when the roads are congested, the first stage may be located 1 hour or even longer before travel, so in order to adapt to different travel order conditions, different dividing manners of order execution stages need to be set, thereby improving the matching between the order execution stages and the travel problems of the user, and being capable of better proposing the travel problems corresponding to each order execution stage.

Here, the driver state and vehicle state evaluation phase, the driving control phase and the overall travel evaluation phase, which are divided according to the sequence of the user's interest points in the service during the trip, are further described:

the driver state and vehicle state evaluation stage is a stage when a user just starts to make a trip, and in the stage, the user does not deeply contact with the service provided by the driver, generally, the conditions of a driver receiving and a vehicle receiving are observed first, and an initial impression is given to a service provider of the service; the driving control stage is positioned in the middle of the user journey, in the stage, the user starts to sense the service provided by the driver, the driving control condition of the driver in the driving receiving process can be observed, certain cognition is provided for the service provided by the driver, and the driving condition of the driver can be observed and evaluated in the stage; the overall travel evaluation stage is located at a stage when a user is about to finish a travel route, and in the stage, the user has overall perception on the service provided by the driver and the travel route planned by the platform, so that the overall travel route can be evaluated in the stage.

Here, the dividing for different order execution stages may be to determine the travel demand of the user at each possible stage according to the travel data of a plurality of reference users, and may be dividing by time nodes or dividing by travel progress nodes.

For example, a trip travel is divided in time stages, the total travel time required by the current travel is estimated according to a travel origin and a travel destination set by a user, the first 35% of travel is a driver state and vehicle state evaluation stage, 35% -75% is a driving control stage, and 75% and later is an overall travel evaluation stage.

For example, the total travel time of the target travel order issued by the user at this time is estimated to be 100 minutes, the first 35 minutes of travel are the driver state and vehicle state evaluation stages, and the 35 th to 75 th minutes of travel are the driving control stages; 75-100 minutes of travel is the evaluation stage of the whole travel.

Here, the order-specific evaluation stage and the universal service evaluation stage, which are divided according to the attribute type of the travel problem, that is, whether the travel problem is a problem set for the current travel order, are further described:

the order exclusive evaluation stage is an evaluation stage according to execution conditions of users and target orders, drivers and types of driving receiving, the evaluation in the stage has pertinence, and different travel orders need to be evaluated differently in the order exclusive evaluation stage; the universal service evaluation stage is a stage of evaluating different types of service standards, and in the stage, for different travel orders of the same type (the types of the driving vehicles are the same), the evaluation required in the stage of the universal service evaluation stage may be the same.

Wherein the order-specific evaluation stage comprises the driver state and vehicle state evaluation stage; the universal service evaluation phase comprises at least one phase of a driving control phase and an overall travel evaluation phase. The order exclusive evaluation stage is that a user appears in the order initial execution stage, and in the stage, the user firstly determines whether a driver and a vehicle meeting driving meet the expected requirements or not according to different requirements of different order types; and the middle and later stages of order execution are stages for specifically experiencing the travel service, and the service perception satisfaction degree of the user for the service can be acquired.

Here, the order execution stage of the target trip order is divided according to the order execution information, and actually, the stage division node is compared with the execution progress of the target trip order, so as to determine which stage the target trip order is currently specifically located in.

Here, for different travel orders and changes of service perception by the user, the travel problems proposed at each order execution stage are different, that is, the time for proposing the travel problems corresponds to the order execution stage, and it is determined that the order execution stage where the target travel order is located is intended to pertinently propose the corresponding problems at different stages.

In step S203, after the order execution stage where the target travel order is currently located is determined in step S202, the travel problem in the determined order execution stage is displayed on a graphical user interface, and the corresponding travel problem is pertinently provided according to the requirement of the user on the travel problem by displaying the corresponding order execution stage to the user.

Here, the problems corresponding to different travel stages reflect different service perception processes of the user to the travel service to a certain extent, and different travel problems can be recommended to the user according to different stages.

here, the travel problem in the driver state and vehicle state evaluation stage includes any one or more of: driver appearance issues, in-vehicle environmental issues, driver safety tips issues, and driver service introduction issues.

The driver state and vehicle state evaluation stage is an initial impression stage of a user on a take-over driver and a take-over vehicle of the travel order, and generally has the problems that the user can feel intuitively, for example, whether the process of meeting the driver is difficult, whether a meter of the driver is standard, whether the vehicle is clean and tidy, whether the driver reminds you to tie a safety belt, whether the driver verbally introduces special vehicle service contents to you, and the like.

Here, the travel problem in the travel control phase includes one or more of the following: driver driving safety issues, driver violation of safety regulations issues, and whether driver service requirements are met.

The driving control stage is the middle stage of the user traveling stage, and in the stage, mainly, the driver drives the vehicle and the user raises problems according to the actual demand in the distance, for example, whether the driver is attentive to driving, whether the driver calls to play a mobile phone in the driving process, whether the driver runs a red light, whether the driver is matched with the demand of turning on and off an air conditioner, and the like.

Here, the travel problem of the overall travel evaluation stage includes one or more of the following: whether the service is satisfied with the question, whether the navigation route is reasonable and whether the driver requires a good comment.

The overall travel evaluation stage is a stage in which a user is about to complete a travel, the travel of the user is close to being completed at the moment, the user has overall perception on the travel service, and the overall perception on the travel of the user is generally aimed at the stage, and the evaluation stage on the overall travel service is the problems of whether the user is satisfied with the travel route of the time, whether the driver drives according to a navigation route or a route specified by the user, whether the driver asks for a good comment forcibly and the like.

here, when the order execution phase includes an order-specific evaluation phase and a universal service evaluation phase, the problem corresponding to each phase may be a target order customization problem and a travel service problem.

Here, the target order customization problem is a targeted problem for a driver taking over, an order placing user or a current environment of the target travel order of the current trip, and may be determined by historical behavior data of the user and/or the driver.

For example, as can be seen from the analysis of the historical behavior data of the driver connected, the driver connected belongs to a relatively large number of types, and the problem of whether the driver disturbs your journey or not can be set for the driver connected; or different vehicle types have different services in different cities, and when a city with a special service is hit, the exclusive problem that whether a driver introduces the vehicle of the type can be set; or a restrictive problem commonly occurring in the current society, for example, a targeted problem of inquiring whether a driver wears a mask or not is set during the development of an epidemic situation.

Wherein the target order customization question appears at most once in a trip and is to be presented to the user at the beginning of the trip.

Here, the travel service problem in the universal service evaluation stage is not targeted, and is generally a problem that may occur in each travel order, for example, whether the driver is polite in service attitude, and whether it is difficult to meet the driver.

Wherein the travel service problem may occur at any stage of the user's travel stage.

Here, the travel problem is determined according to any one or more of the following information: the method comprises the following steps of historical travel data of a user, service standards of different vehicle types, historical driving receiving data of a driver, travel scenes and travel road conditions.

Here, the travel problem is determined according to any one or more of the following information: the service system comprises a target order type, a target order user type, a driver receiving type, a travel service standard and a travel scene service problem.

Here, when the target trip order starts to be executed or the target trip order is placed, the server determines a corresponding question type to be provided for the user to answer at each stage according to a car type of the order in the target trip order, a user type of the target order, a type of a driver on board, service standards of different types of trip services, a trip scene and the like, places each trip question at each order execution stage correspondingly, forms a question bucket, and sends the question bucket to the user request terminal.

In the specific implementation process, the travel scene can be comprehensively judged according to attributes such as the evaluated role (driver/passenger), the product line of the order, the vehicle type, the carpooling type and the like, and the problem screening can be performed according to the travel scene.

Wherein, different travel scenes may include different cities, different travel times (day, night, working day, non-working day, etc.), and the like.

here, the travel problem of the driver state and the vehicle state phase is determined based on any one or more of the following information: historical safety prompt data of a driver, historical misappearance data of the driver and service standards of vehicle types.

Here, the driver state and vehicle state stage is a first impression of a driver and a vehicle to be driven of the target trip order by the user, and the trip problem in the stage can comprehensively consider the appearance of the driver to be driven, the vehicle type of the vehicle to be driven and the safe driving problem related to the initial stage, determine the related trip problem and provide the related trip problem for the user.

For example, the pickup driver has a history of pickup with other unregistered vehicles in a history trip order, and can put forward a trip problem whether the license plate of the pickup vehicle is consistent with that displayed or not to a user at the stage of the state of the driver and the state of the vehicle so as to investigate whether the driver is normally picked up or not; the safety driving problem involved in the initial stage may be a trip problem of whether the driver wears a seat belt and whether the driver reminds you to wear the seat belt.

Here, the travel problem in the travel control stage is determined based on any one or more of the following information: historical riding service requirements of users and safe driving standards.

Here, in the driving control stage, which is generally the middle of the trip, the driving habits displayed by the driver in the historical driving receiving data, the services indicated by the user in the historical driving data, which are more inclined by the user, and the standard of safe driving may be that the corresponding trip problems are presented according to the data in the driving control stage.

For example, in the process of historical driving pickup, the driver is fed back that the number of the cases is large, and the problem that whether the driver interferes with your travel or not can be presented to the user in the driving control stage; according to the historical data, the user can know that the user tends to comfortable in-vehicle temperature, and then the problem that whether the driver turns on the air conditioner to adjust the in-vehicle temperature or not can be presented to the user in the driving control stage according to the tendency of the user.

Here, the travel problem of the overall travel evaluation stage is determined according to any one or more of the following information: travel route data for the target order, route selection data for the user, and historical assessment data for the driver.

Here, the trip of the user is close to the end sound in the overall trip evaluation stage, the user has overall knowledge of the trip, and corresponding problems can be set according to the traveling route data of the target order, the route selection data of the user and the historical evaluation data of the driver.

For example, a problem that whether the navigation route planned by the system runs smoothly or whether the navigation route planned by the system is consistent with a travel route expected by a user can be presented to the user; the method can also be used for solving the travel problem of the driver on the demand of the user, and if the driver is known to have records of asking for good comments from the user according to the historical asking data of the driver, the problem of whether the driver asks for good comments or not can be solved for the user in the integral travel evaluation stage.

here, the order execution phase includes an order-specific evaluation phase and a universal service evaluation phase, and the travel problem of the order-specific evaluation phase is determined according to any one or more of the following information: the type of car used for the target order, the type of user for the target order, and the type of driver picked up.

Here, the order exclusive evaluation stage is directed at the problem of customizing the current travel order, and a travel scene of the target travel order needs to be combined according to the vehicle type of the target order, the user type of the target order and the type of a driver, and a customized travel problem matched with the target travel order is screened out according to the historical data of the user and the driver in the travel scene.

The travel problem under the travel scene is determined according to the travel scene number, the city to which the target travel order belongs, the language type of the user and the like.

Here, the travel problem of the universal service evaluation phase is determined according to any one or more of the following information: service standards of travel services and service problems of travel scenes.

The travel problem in the universal service evaluation stage is also a travel scene serving as a screening standard, and the travel problem in the universal service evaluation stage only refers to a problem which is not specific to a specific user and a specific driver and accords with the travel scene.

For example, whether the driver services the attitude politely, whether the process of meeting the driver is difficult, etc.

Here, the manner of displaying the travel question on the graphical user interface may be to display, on the graphical user interface, the travel question corresponding to the order execution stage where the target order is currently located, in response to an operation of opening an application by the user; the trip problem can also be displayed when the user opens the trip software, and the trip problem corresponding to the current order execution stage of the target order is displayed in response to the touch operation of displaying the price control of the problem of the user in the graphical user interface.

The travel problem can be displayed in any area of the graphical user interface, for example, the travel problem is displayed above the graphical user interface, the route display area of the graphical user interface is displayed in a rolling bullet screen mode, the travel problem is pushed to the user in an information pushing mode, or the problem display area is arranged below the graphical user interface to display the travel problem. Generally, a problem display area is arranged below a graphical user interface to display the travel problem, the problem display area can be visually indicated by the display mode, the user can conveniently check and feed back the travel problem, display contents of other areas cannot be shielded, and the user's travel cannot be excessively disturbed due to pushing of background information.

Taking an example of displaying a travel problem by setting a problem display area below a graphical user interface adopted by the embodiment of the application, please refer to fig. 3, where fig. 3 is a schematic diagram of a graphical user interface including a travel problem, as shown in fig. 3, a map area 310 is planned above the graphical user interface 300 to display a progress of a travel route; a driver receiving information area 320 is arranged below the map area 310 and used for displaying information of a driver receiving and a vehicle receiving; a travel question display area 330 for displaying a travel question at a corresponding order execution stage and a bi-directional answer to option corresponding to the travel question is displayed below the pickup driver information area 320.

Here, in order to avoid excessively disturbing the user during the travel of the user, only one problem may be set at each order execution stage, and the screening of the problem at each order execution stage may be a flat random screening principle, that is, the problems in the problem pool randomly appear one or several travel problems according to the same probability; and a two-eight random principle can be adopted, namely the probability of occurrence of the non-service problems is 20%, and the probability of occurrence of the service problems is 80%.

In step S204, after the corresponding travel question is displayed in step S203, in response to the travel feedback information input by the user, that is, an answer to the travel question, the travel feedback information corresponding to the travel question is fed back to the server, so that the server determines, according to the travel feedback information fed back by the user, a feedback of the user for each service type at each stage, thereby determining a specific evaluation of the user on the service, and effectively collecting the feedback of the user.

Here, the input feedback information for the trip problem by the user may be that when the trip problem is displayed, options of the trip problem are directly displayed on the user trip interface at the same time, and the user directly performs click selection; and an answer area can be arranged below the travel question, and the travel question can be answered according to the characters input by the user.

The option of the travel question can be set as two options of yes or no.

Further, referring to fig. 4, fig. 4 is a flowchart of another feedback method for a travel problem according to an embodiment of the present application, where before obtaining order execution information in real time during execution of a target travel order, the feedback method further includes:

s401, responding to touch operation of a user, and determining a travel destination and a travel origin.

S402, responding to an order placing operation issued by a user, sending an order placing request to a server, wherein the order placing request enables the server to distribute a target trip order generated according to the order requesting to a target service providing end, and starting to execute the target trip order; the order placing request carries the travel destination and the travel origin.

In step S401, in response to the touch operation of the user on the graphical user interface, the current travel destination and the current travel origin of the user are determined, the setting of order placing conditions is completed, and the travel purpose of the user is determined.

Here, the travel destination and the travel origin of the user are the current position of the user and the travel destination of the user, and the user determines the travel distance by defining the travel destination and the travel origin.

Here, the travel destination may be a position input in an input box of a travel destination of the user graphic user interface, or a position determined by the user according to selection of a place tag set in the system; the trip origin may be determined by the current location (coordinates, location position) of the user.

In step S402, in response to the order placing operation issued by the user, an order placing request of the user is sent to the server, so that the server matches the corresponding service provider according to the requirement of the order of the user, and provides a travel service for the user.

Here, the order placing request includes a travel origin and a travel destination selected by the user, and further includes a demand for a service such as a vehicle type and a vehicle service type.

Here, the target service provider may be a target service provider that meets the ordering requirement (such as vehicle type, vehicle service type, etc.) of the user, that is, the target service provider may ensure that the travel route of the user may be met.

Further, referring to fig. 5, fig. 5 is a flowchart of another trip problem feedback method provided in the embodiment of the present application, where the order execution information is the executed time of the order, and the determining, according to the order execution information, the current order execution stage of the trip order for the trip order target includes:

s501, determining an order execution progress based on the difference between the order executed time and the total travel time;

s502, determining the order execution stage of the target trip order based on the order execution progress.

In the above steps, according to the difference between the execution time of the order issuance and the total travel time, the order execution progress of the target travel order is determined, and according to the determined order execution progress, the order execution stage of the target travel order is further determined.

The total travel time of the target travel order in step S501 is estimated based on the distance between the travel destination and the travel origin of the target travel order and the road congestion condition.

Here, a navigation route is set for the target travel order according to the travel destination, the travel origin and the current travel time, and a total travel time is estimated for the set navigation route according to the real-time road congestion condition of the set navigation route.

Here, the road congestion situation may be determined according to travel time of the user and an emergency on the navigation route.

Here, the total travel time may be an approximate estimate made at the time of order placement from the travel origin, the travel destination, and the road congestion at the time of order placement; the order execution time can be adjusted in real time according to real-time road conditions.

When the total travel time is estimated according to the road congestion condition at the time of ordering, the processing time of emergency events needs to be reserved for the emergency situations possibly occurring in the real-time road condition, so that the total travel time is estimated.

Here, the order execution progress in step S501 may be a ratio of the order executed time to the total travel time, or may be a difference between the order executed time distance and the total travel time.

For example, assuming that the current order execution time is 30 minutes, the estimated total travel time is 100 minutes, the order execution progress is 30% for the case where the order execution progress is a ratio of the order execution time to the total travel time, and the order execution progress is 70 minutes for the case where the order execution progress is a difference between the order execution time distance and the total travel time.

Here, the order execution stage where the target trip order is currently located is determined according to the order execution progress, which may be a mapping relationship between the corresponding order execution stage and the order execution stage is determined in advance, so that the order execution stage is determined according to the mapping relationship.

The order execution progress can be the ratio of the order execution time to the total travel time, a plurality of ratio intervals are determined according to a plurality of ratio nodes, each determined ratio interval is associated with an order execution stage according to the ratio intervals, and the order execution stage where the target travel order is currently located is determined according to the ratio intervals to which the ratio of the order execution time to the total travel time belongs; and determining a plurality of difference intervals according to a plurality of time difference nodes aiming at the difference between the order executed time distance and the total travel time, associating each determined difference interval with an order execution stage, and determining the order execution stage where the target travel order is currently located according to a ratio interval to which the difference between the order executed time and the total travel time belongs.

For the above example, taking the order execution stage including the driver state and vehicle state evaluation stage, the driving control stage and the overall trip evaluation stage as an example, when the order execution progress is the ratio of the order execution time to the total trip time, the first 35% of the trip travel is the driver state and vehicle state evaluation stage, 35% to 75% is the driving control stage, and 75% later is the overall trip evaluation stage, then the order execution stage where the target trip order is currently located is the driver state and vehicle state evaluation stage; when the order execution progress is the difference between the order executed time distance and the total travel time, the total travel time is 100-65 minutes and is a driver state and vehicle state evaluation stage, the total travel time is 65-25 minutes and is a driving control stage, the total travel time is 25-0 minutes and is an overall travel evaluation stage, and then the order execution stage where the target travel order is currently located is the driver state and vehicle state evaluation stage.

Further, referring to fig. 6, fig. 6 is a flowchart of another trip problem feedback method provided in the embodiment of the present application, where the order execution information is the executed time of the order, and the determining, according to the order execution information, the current order execution stage of the trip order for the trip order target includes:

s601, determining a historical travel order similar to the target travel order based on a travel origin and a travel destination of the target travel order;

s602, determining the total historical travel time of the historical travel order;

s603, determining an order execution progress based on the difference between the order execution time and the historical travel total time; and determining the order execution stage of the target trip order based on the order execution progress.

S604, determining the order execution stage of the target trip order based on the order execution progress.

In the above steps, according to a travel starting place and a travel destination in the target travel order, a historical travel order similar to the target travel order is determined, historical travel total time of the historical travel order is determined, an order execution progress of the target travel order is determined according to a difference between an execution time of the order and the historical travel total time, and an order execution stage where the target travel order is currently located is determined according to the determined order execution progress.

Here, the historical travel origin and the historical travel destination of the historical travel order are coincident with the travel origin and the travel destination of the target travel order, and the historical travel order and the target travel order are historical travel orders belonging to the same user at the same travel time.

Here, the process of determining similar historical travel orders may be: determining at least one historical travel order which is the same as the travel origin and the travel destination of the target travel order in a plurality of historical travel orders of the same user; and determining the historical travel orders with the same travel time and/or travel road condition in the determined at least one historical travel order as the historical travel orders similar to the target travel orders.

The order execution progress is determined similarly to the step of determining the executed time according to the order and the total travel time according to the target travel order, and details are not repeated herein.

Further, referring to fig. 7, fig. 7 is a flowchart of another feedback method for a trip problem according to an embodiment of the present application, where the order execution information is the current location, and the determining, according to the order execution information, an order execution stage at which a trip order of the trip order target is currently located includes:

s701, determining a finished route and an unfinished route according to the current position and the travel route;

s702, determining an order execution progress according to the difference between the length of the finished route and the length of the unfinished route;

and S703, determining the order execution stage of the target trip order based on the order execution progress.

In the steps, a finished route and an unfinished route of the target travel order are determined according to the current position and the travel route, an order execution progress is determined according to the difference between the length of the finished route and the length of the unfinished route, and an order execution stage where the target travel order is located at present is determined according to the order execution progress.

The current position refers to a position where the user is currently located, and may be represented by coordinates on the trip map or determined by a specific area position.

The travel route can be a travel starting place and a travel destination of a target travel order, at least one recommended navigation route is planned by referring to the congestion condition of the current road, the at least one recommended navigation route is determined and displayed to a user, the travel route is determined according to the selection operation of the user on the recommended navigation route, and the total travel distance is determined according to the multiple navigation routes included in the travel route.

Wherein, the length of the completed route refers to a distance between a trip origin of the user and a current location, and the length of the uncompleted route may be a distance between the current location of the user and a trip destination of the user; it may also be the difference between the length of the completed route and the total length of the travel route.

Here, the difference between the length of the completed route and the length of the uncompleted route may be a ratio between the length of the completed route and the length of the uncompleted route; but also the difference between the length of the completed route and the length of the incomplete route.

For example, the total length of the travel route is 1000km, the length of the finished route is 300km, the length of the unfinished route is 700km, the travel progress is determined to be 3/10, and taking the order execution stage comprising a driver state and vehicle state evaluation stage, a driving control stage and an overall travel evaluation stage as an example, the first 0-3/10 of the travel progress is the driver state and vehicle state evaluation stage, 3/10-3/5 is the driving control stage, 3/5-1 is the overall travel evaluation stage later, then the order execution stage where the target travel order is currently located is the driver state and vehicle state evaluation stage.

Here, the order execution information is the current location, or a similar historical travel order may be determined according to a travel origin and a travel destination of the target travel order, so as to determine an order execution progress, where a specific step of determining the similar historical travel order is the same as a step of determining the historical travel order when the order execution information is an order execution time, and details are not repeated here.

Further, referring to fig. 8, fig. 8 is a flowchart of another feedback method for a trip problem according to an embodiment of the present application, where the order execution information is the current location, and the determining, according to the order execution information, an order execution stage at which a trip order of the trip order target is currently located includes:

s801, determining a target push area where the current position is located based on the current position and the position of each reference area;

s802, determining the order execution stage of the target trip order based on the target pushing area.

In the above steps, determining a target push area where the current target push area is located according to the current position and the position of each divided reference area; and determining the order execution stage of the target trip order according to the target pushing area.

The reference area is divided according to different service areas, and may be divided according to the position of the reference area and the traffic condition of the reference area.

Here, each reference area is provided with an area boundary to show the division of each reference area, and the boundary of each reference area may be defined by coordinates in a map or may be divided according to different streets where the reference area is located.

Here, the target push area where the current location is located is determined according to the current location and the location of each reference area, and the target push area may be determined by an inclusion relationship between the coordinates of the current location and the boundary location of the reference area.

Here, the mapping relationship between each target push area and the order execution stage may be divided into corresponding order execution stages according to the appearance order of each reference area in the travel route.

Further, for example, in a travel scene in which a passenger takes a car, travel problems in different stages are provided for the passenger at different stages, the scheme provided by the embodiment of the application is explained, and the steps of displaying the travel problems for the passenger at different stages are as follows:

the method comprises the following steps: when a passenger generates a travel demand, the passenger inputs a travel starting place and a travel destination of the travel on a graphical user interface of a held intelligent terminal to finish the order placing operation of a travel order;

step two: the method comprises the steps that an intelligent terminal held by a passenger sends an order placing request to a server according to an order placing operation of the passenger, wherein the order placing request comprises a travel starting place and a travel destination input by the passenger;

step three: the method comprises the steps that when a server receives an order placing request of a user, a corresponding target travel order is generated according to a travel origin and a travel destination in the order placing request; the target travel order comprises vehicle types (car sharing, express, special and the like) selected by a user, a travel route planned for the current travel of the passenger and the like;

step four: distributing the target travel order to an intelligent terminal of a corresponding driver according to the attribute information such as the vehicle type, the travel route planned by the passenger for the travel and the like, and starting to execute the target travel order after the driver takes the order;

step five: the method comprises the steps that a server determines a plurality of order execution stages of the passenger for the trip according to attribute information such as the type of the passenger, a trip route planned by the passenger for the trip and the like, screens out trip problems corresponding to each execution stage, associates the corresponding trip problems with the corresponding order execution stages, generates a problem set corresponding to the trip, and sends the problem set to an intelligent terminal of the passenger;

step six: the method comprises the steps of acquiring order execution information in real time during execution of a target trip order, taking the order execution information as an example of executed time of the order, estimating total trip time of a passenger according to the distance between a trip destination and a trip origin of the target trip order of the passenger and road congestion conditions, determining an order execution progress according to the difference between the executed time of the order and the total trip time, and determining an order execution stage where the target trip order is currently located according to the order execution progress;

step seven: displaying a travel question corresponding to the order execution stage in a question display area of a graphical user interface from the received question set;

step eight: the method comprises the steps that outgoing feedback information input by a passenger aiming at a displayed outgoing problem is responded, the outgoing feedback information is sent to a server, the server determines the service feedback of the passenger to each order execution stage in real time according to the outgoing feedback information, the service can be evaluated in real time, or after the passenger finishes outgoing, the service evaluation is uniformly carried out on each order execution stage, and therefore the satisfaction degree of the passenger aiming at the service of the outgoing is determined.

According to the feedback method for the travel problem, the order execution information is acquired in real time during the execution period of the target travel order; judging the order execution stage of the target trip order according to the order execution information; displaying a travel problem corresponding to the current order execution stage on a graphical user interface; and responding to the trip feedback information input by the user aiming at the trip problem, and feeding back the trip feedback information corresponding to the trip problem to the server.

Referring to fig. 9 to 10, fig. 9 is a first schematic structural diagram of a user request end provided in the embodiment of the present application, and fig. 10 is a second schematic structural diagram of a user request end provided in the embodiment of the present application. As shown in fig. 9, the user request terminal 130 includes:

the information obtaining module 1301 is configured to obtain order execution information in real time during the execution of the target trip order.

The stage determining module 1302 is configured to determine, according to the order execution information, an order execution stage where the target trip order is currently located.

And the question display module 1303 is used for displaying the travel question corresponding to the current order execution stage on the graphical user interface.

And an information feedback module 1304, configured to respond to the trip feedback information input by the user for the trip problem, and feed back the trip feedback information corresponding to the trip problem to the server.

Further, as shown in fig. 10, the user request terminal 130 further includes an order module 1305, where the order module 1305 is configured to:

Further, the order execution information includes any one of the following:

the order has executed time and current location.

Further, the order execution information is the order executed time, and when the stage determining module 1302 is configured to determine, according to the order execution information, the order execution stage where the target trip order is currently located, the stage determining module 1302 is configured to:

determining the total historical travel time of the historical travel order;

Further, the order execution information is the current position, and when the stage determining module 1302 is configured to determine, according to the order execution information, an order execution stage where the target trip order is currently located, the stage determining module 1302 is configured to:

Further, the order execution stages are arranged in sequence as follows:

Further, the order execution stages are sequentially arranged as follows:

an order exclusive evaluation stage and a universal service evaluation stage;

historical riding service requirements and safe driving standards of users;

a target order customization problem and a travel service problem;

service standards of travel services and service problems of travel scenes.

The user request terminal provided by the embodiment of the application acquires order execution information in real time during the execution period of the target trip order; judging the order execution stage of the target trip order according to the order execution information; displaying a travel problem corresponding to the current order execution stage on a graphical user interface; and responding to the trip feedback information input by the user aiming at the trip problem, and feeding back the trip feedback information corresponding to the trip problem to the server.

Referring to fig. 11, fig. 11 is a schematic structural diagram of an electronic device according to an embodiment of the present disclosure. As shown in fig. 11, the electronic device 1100 includes a processor 1110, a memory 1120, and a bus 1130.

The memory 1120 stores machine-readable instructions executable by the processor 1110, when the electronic device 1100 runs, the processor 1110 communicates with the memory 1120 through the bus 1130, and when the machine-readable instructions are executed by the processor 1110, the steps of the feedback method for the trip problem in the embodiment of the method shown in fig. 2 to 8 may be executed.

An embodiment of the present application further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the step of the feedback method for the trip problem in the method embodiment shown in fig. 2 to 8 may be executed.

It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described systems, apparatuses and units may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.

In the several embodiments provided in the present application, it should be understood that the disclosed system, apparatus and method may be implemented in other ways. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units is only one logical division, and there may be other divisions when actually implemented, and for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection of devices or units through some communication interfaces, and may be in an electrical, mechanical or other form.

The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit.

The functions, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a non-volatile computer-readable storage medium executable by a processor. Based on such understanding, the technical solution of the present application or portions thereof that substantially contribute to the prior art may be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: various media capable of storing program codes, such as a usb disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk.

Finally, it should be noted that: the above-mentioned embodiments are only specific embodiments of the present application, and are used for illustrating the technical solutions of the present application, but not limiting the same, and the scope of the present application is not limited thereto, and although the present application is described in detail with reference to the foregoing embodiments, those skilled in the art should understand that: any person skilled in the art can modify or easily conceive the technical solutions described in the foregoing embodiments or equivalent substitutes for some technical features within the technical scope disclosed in the present application; such modifications, changes or substitutions do not depart from the spirit and scope of the exemplary embodiments of the present application, and are intended to be covered by the scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.

Claims

1. A feedback method of travel problems is applied to a user request end with a graphical user interface displayed, and comprises the following steps:

2. The feedback method according to claim 1, wherein the order fulfillment information comprises any one of:

the order has executed time and current location.

3. The feedback method according to claim 2, wherein the order execution information is the executed time of the order, and the determining, according to the order execution information, the order execution stage at which the target trip order is currently located includes:

4. The feedback method according to claim 2, wherein the order execution information is the executed time of the order, and the determining, according to the order execution information, the order execution stage at which the target trip order is currently located includes:

determining the total historical travel time of the historical travel order;

5. The feedback method according to claim 2, wherein the order execution information is the current location, and the determining, according to the order execution information, the order execution stage at which the target trip order is currently located includes:

6. The feedback method according to claim 2, wherein the order execution information is the current location, and the determining, according to the order execution information, the order execution stage at which the target trip order is currently located includes:

7. The feedback method according to claim 1, wherein the order fulfillment phases are arranged in the following three phases:

8. The feedback method according to claim 7, wherein the order fulfillment phases are sequentially arranged in two phases:

an order exclusive evaluation stage and a universal service evaluation stage;

9. The feedback method according to claim 7, wherein the travel problem of the driver state and vehicle state evaluation stage comprises any one or more of:

10. The feedback method of claim 7, wherein the travel problem is determined according to any one or more of the following:

historical trip data of a user, service standards of different vehicle types, historical driving receiving data of a driver, a trip scene and trip road conditions;

historical riding service requirements and safe driving standards of users;

11. The feedback method according to claim 8, wherein the travel questions of the order-specific evaluation stage and the universal service evaluation stage comprise any one or more of the following:

a target order customization problem and a travel service problem;

12. The feedback method of claim 11, wherein the travel problem is determined according to any one or more of the following information:

service standards of travel services and service problems of travel scenes.

13. The feedback method according to claim 1, wherein before obtaining order execution information in real time during the execution of the target trip order, the feedback method further comprises:

14. A user request side, characterized in that the user request side comprises:

15. A service evaluation feedback system, characterized in that the service evaluation feedback system comprises the user request terminal, the server and the service provider terminal according to claim 14;

the user request terminal is used for responding to order placing operation issued by a user, sending an order placing request to the server, and acquiring order execution information in real time during the execution period of the target trip order; judging the order execution stage of the target trip order according to the order execution information; displaying the travel problems corresponding to the current order execution stage in the received problem set on a graphical user interface, responding to travel feedback information input by a user aiming at the travel problems, and feeding back the travel feedback information corresponding to the travel problems to a server;

16. An electronic device, comprising: a processor, a storage medium and a bus, wherein the storage medium stores machine-readable instructions executable by the processor, when the electronic device runs, the processor and the storage medium communicate through the bus, and the processor executes the machine-readable instructions to execute the steps of the feedback method of the travel problem according to any one of claims 1 to 13.

17. A computer-readable storage medium, having stored thereon a computer program for performing, when being executed by a processor, the steps of the feedback method for travel problems according to any one of claims 1 to 13.