CN112565237A - Method and system for processing service activation request - Google Patents
Method and system for processing service activation request Download PDFInfo
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- CN112565237A CN112565237A CN202011378769.9A CN202011378769A CN112565237A CN 112565237 A CN112565237 A CN 112565237A CN 202011378769 A CN202011378769 A CN 202011378769A CN 112565237 A CN112565237 A CN 112565237A
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- G06V40/174—Facial expression recognition
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Abstract
The invention relates to a method and a system for processing a service activation request.A gateway intercepts a service activation request initiated by a salesman through an intelligent terminal, judges whether the job number of the salesman is on a white list or not and judges whether the number of the service activation requests initiated by the intelligent terminal exceeds a preset threshold or not, then the monitoring server determines whether to perform service activation on the service activation request or not, the service system reduces the processing amount of maliciously initiated service activation requests, further reduces the occupied processing resources of the service system so that the service system can activate and process normal service activation requests in time, and greatly reduces the loss caused to enterprises.
Description
Technical Field
The invention belongs to the technical field of service handling, and particularly relates to a method and a system for processing a service activation request.
Background
At present, in enterprises in the insurance industry, such as the chinese-longevity AI health APP, a large amount of malicious service activation occurs, and the service system of the chinese-longevity AI health APP needs to perform service activation for each service activation request, so that processing resources of the service system are occupied, activation processing cannot be performed for normal service activation requests in time, and a large loss is easily caused for the enterprises.
Disclosure of Invention
The technical problem to be solved by the present invention is to provide a method and a system for processing a service activation request, aiming at the defects of the prior art.
The technical scheme of the method for processing the service activation request comprises the following steps:
a gateway intercepts a service activation request initiated by an operator through an intelligent terminal, and sends the job number of the operator, information of the intelligent terminal and the service activation request to a monitoring server;
the monitoring server judges whether the job number of the salesperson is on a white list or not to obtain a first judgment result;
when the first judgment result is yes, the monitoring server forwards the service activation request to the service system, and the service system activates the service according to the service activation request;
when the first judgment result is negative, the monitoring server judges whether the number of the service activation requests initiated by the intelligent terminal exceeds a preset threshold value or not according to the information of the intelligent terminal, and a second judgment result is obtained;
when the second judgment result is yes, the monitoring server does not forward the service activation request to the service system;
and if the second judgment result is negative, the monitoring server forwards the service activation request to the service system, and the service system activates the service according to the service activation request.
The method for processing the service activation request has the following beneficial effects:
the gateway intercepts a service activation request initiated by a salesman through an intelligent terminal, judges whether the work number of the salesman is on a white list or not and judges whether the number of the service activation requests initiated by the intelligent terminal exceeds a preset threshold or not by the monitoring server, then the monitoring server determines whether to perform service activation on the service activation request or not, the service system reduces the processing amount of the maliciously initiated service activation request, and further reduces the occupied processing resources of the service system, so that the service system can activate and process the normal service activation request in time, and the loss caused to enterprises is greatly reduced.
On the basis of the above scheme, the method for processing the service activation request of the present invention may be further modified as follows.
Further, after the service system activates the service according to the service activation request, the method further includes:
the gateway determines whether an activation success interface is obtained or not through a log filter to obtain a third judgment result;
and when the third judgment result is yes, the monitoring server updates the number of the service activation requests sent by the intelligent terminal.
The beneficial effect of adopting the further scheme is that: by updating the number of service activation requests sent by the intelligent terminal, when the updated number exceeds a preset threshold, the monitoring server does not forward a new service activation request to the service system any more, that is, the service system does not perform service activation on the new service activation request initiated by the intelligent terminal any more, so as to reduce the processing amount of malicious service activation requests.
Further, in the process that the service system activates the service according to the service activation request, the method includes:
the service system randomly sends a verification request to the intelligent terminal;
and the service system receives and verifies the response information fed back by the intelligent terminal aiming at the verification request, and when the verification is passed, the service activation is continued.
The beneficial effect of adopting the further scheme is that: the service system randomly sends a verification request to the intelligent terminal so as to verify the response information fed back by the request, thereby ensuring that the service activation request is normally initiated.
Further, in the process that the service system activates the service according to the service activation request, the method further includes:
and the service system receives and processes the voice fed back by the intelligent terminal to obtain the text content corresponding to the voice so as to assist in service activation.
The beneficial effect of adopting the further scheme is that: and the service system receives and processes the voice fed back by the intelligent terminal to assist in service activation and improve the efficiency of service processing.
Further, in the process that the service system activates the service according to the service activation request, the method further includes:
and the service system acquires an image which is fed back by the intelligent terminal and contains a user face, and carries out emotion recognition on the user according to the image.
The beneficial effect of adopting the further scheme is that: and performing emotion recognition on the user according to the image containing the face of the user, and acquiring the expression of the user so as to optimize the processing process of service activation of a service system or improve the service attitude of a service staff and the like.
The technical scheme of the system for processing the service activation request comprises the following steps:
the system comprises a gateway, a monitoring server and a service system;
the gateway is used for intercepting a service activation request initiated by an operator through an intelligent terminal and sending the job number of the operator, the information of the intelligent terminal and the service activation request to a monitoring server;
the monitoring server is also used for judging whether the job number of the salesperson is on a white list or not to obtain a first judgment result;
the monitoring server is further configured to:
when the first judgment result is yes, forwarding the service activation request to a service system;
when the first judgment result is negative, judging whether the number of the service activation requests initiated by the intelligent terminal exceeds a preset threshold value according to the information of the intelligent terminal to obtain a second judgment result;
if the second judgment result is negative, forwarding the service activation request to a service system, and performing service activation by the service system according to the service activation request;
if the second judgment result is yes, not forwarding the service activation request to the service system;
and the service system is used for activating the service according to the service activation request.
The system for processing the service activation request has the following beneficial effects:
the gateway intercepts a service activation request initiated by a salesman through an intelligent terminal, judges whether the work number of the salesman is on a white list or not and judges whether the number of the service activation requests initiated by the intelligent terminal exceeds a preset threshold or not by the monitoring server, then the monitoring server determines whether to perform service activation on the service activation request or not, the service system reduces the processing amount of the maliciously initiated service activation request, and further reduces the occupied processing resources of the service system, so that the service system can activate and process the normal service activation request in time, and the loss caused to enterprises is greatly reduced.
On the basis of the above scheme, the system for processing the service activation request of the present invention may be further modified as follows.
Further, the gateway is also used for determining whether an activation success interface is obtained through a log filter to obtain a third judgment result;
the monitoring server is further configured to: and when the third judgment result is yes, updating the quantity of the service activation requests sent by the intelligent terminal.
The beneficial effect of adopting the further scheme is that: by updating the number of service activation requests sent by the intelligent terminal, when the updated number exceeds a preset threshold, the monitoring server does not forward a new service activation request to the service system any more, that is, the service system does not perform service activation on the new service activation request initiated by the intelligent terminal any more, so as to reduce the processing amount of malicious service activation requests.
Further, the service system is further configured to randomly send a verification request to the intelligent terminal, verify response information fed back by the intelligent terminal in response to the verification request, and continue service activation when verification passes.
The beneficial effect of adopting the further scheme is that: the service system randomly sends a verification request to the intelligent terminal so as to verify the response information fed back by the request, thereby ensuring that the service activation request is normally initiated.
Further, the service system is further configured to receive and process the voice fed back by the intelligent terminal to obtain text content corresponding to the voice, so as to assist in service activation.
The beneficial effect of adopting the further scheme is that: and the service system receives and processes the voice fed back by the intelligent terminal to assist in service activation and improve the efficiency of service processing.
Further, the service system is also used for acquiring an image which is fed back by the intelligent terminal and contains a user face, and performing emotion recognition on the user according to the image.
The beneficial effect of adopting the further scheme is that: and performing emotion recognition on the user according to the image containing the face of the user, and acquiring the expression of the user so as to optimize the processing process of service activation of a service system or improve the service attitude of a service staff and the like.
Drawings
Fig. 1 is a flowchart illustrating a method for processing a service activation request according to an embodiment of the present invention;
FIG. 2 is a schematic flow chart illustrating a process for determining whether to send a service activation request to a service system;
fig. 3 is a schematic structural diagram of a system for processing a service activation request according to an embodiment of the present invention.
Detailed Description
As shown in fig. 1, a method for processing a service activation request according to an embodiment of the present invention includes the following steps:
s1, the gateway intercepts a service activation request initiated by an operator through an intelligent terminal, and sends the job number of the operator, the information of the intelligent terminal and the service activation request to a monitoring server;
s2, the monitoring server determines whether to send the service activation request to a service system;
as shown in fig. 2, S2 specifically includes:
s20, the monitoring server judges whether the employee number is on a white list to obtain a first judgment result;
when the first judgment result is yes, S24 is executed;
when the first judgment result is no, executing S21;
s21, when the first judgment result is negative, the information of the intelligent terminal of the monitoring server judges whether the number of the service activation requests initiated by the intelligent terminal exceeds a preset threshold value, and a second judgment result is obtained;
when the second determination result is yes, S23 is executed;
when the second determination result is no, performing S24;
s23, the monitoring server does not forward the service activation request to the service system;
s24, the monitoring server transmits the service activation request to the service system, and the service system activates the service according to the service activation request;
the gateway intercepts a service activation request initiated by a salesman through an intelligent terminal, judges whether the work number of the salesman is on a white list or not and judges whether the number of the service activation requests initiated by the intelligent terminal exceeds a preset threshold or not by the monitoring server, then the monitoring server determines whether to perform service activation on the service activation request or not, the service system reduces the processing amount of the maliciously initiated service activation request, and further reduces the occupied processing resources of the service system, so that the service system can activate and process the normal service activation request in time, and the loss caused to enterprises is greatly reduced.
Each salesman has a job number, the intelligent terminal can be a smart phone, a tablet personal computer or a computer, and the like, and the information of the intelligent terminal comprises a unique equipment identification code, an MAC (media access control) address, an IP (Internet protocol) address and the like of the intelligent terminal; the job number in the white list can be confirmed according to the actual situation.
When the second judgment result is yes, the monitoring server does not forward the service activation request to the service system, and the service system does not receive the service activation request and does not activate the service request data to complete service handling, namely, the service activation request can be intercepted in the gateway without occupying processing resources of the service system; and after the monitoring server does not forward the service activation request to the service system, the monitoring server sends an early warning prompt to the intelligent terminal, and the intelligent terminal containing the unique equipment identification code, the MAC address, the IP address and the like is reminded to the waiter through the early warning prompt, so that service activation can not be carried out.
Wherein, different preset threshold values can be set according to time periods, such as 20: and 20 preset thresholds after 00 are set, and the like.
Preferably, in the above technical solution, after the service system performs service activation according to the service activation request, the method further includes:
s3, the gateway determines whether an activation success interface is obtained through a log filter, and a third judgment result is obtained;
and S4, when the third judgment result is yes, the monitoring server updates the number of the service activation requests sent by the intelligent terminal.
By updating the number of service activation requests sent by the intelligent terminal, when the updated number exceeds a preset threshold, the monitoring server does not forward a new service activation request to the service system any more, that is, the service system does not perform service activation on the new service activation request initiated by the intelligent terminal any more, so as to reduce the processing amount of malicious service activation requests.
After the service system activates the service request data, that is, completes the service, all the processes of completing the service are stored in a log file, an activation success interface is obtained from the log file through a log filter in the gateway, the activation success interface refers to an interface for performing service activation on the service activation request to indicate that the service activation processing on the service activation request is completed, at this time, the monitoring server updates the number of the service activation requests sent by the intelligent terminal, for example, the number of the service activation requests sent by the intelligent terminal is 18 before the service system processes the current service activation request, the number of the service activation requests sent by the intelligent terminal is updated to 19 after the service system processes the current service activation request, until the number of the service activation requests sent by the intelligent terminal exceeds a preset threshold value, at this time, if the second judgment result is yes, the monitoring server does not forward the service activation request to the service system, and the service system does not receive the service activation request and does not perform activation processing on the service request data.
Preferably, in the above technical solution, in the process that the service system activates the service according to the service activation request, the method includes:
s30, the service system sends a verification request to the intelligent terminal randomly;
and S31, the service system receives and verifies the response information fed back by the intelligent terminal aiming at the verification request, and when the verification is passed, the service activation is continued.
The service system randomly sends a verification request to the intelligent terminal so as to verify the response information fed back by the request, thereby ensuring that the service activation request is normally initiated.
The service system randomly sends a verification request to the intelligent terminal, receives and verifies response information fed back by the intelligent terminal aiming at the verification request, wherein the response information can be input by a user or input by a salesman, and the normal service activation request is as follows: the service activation request is initiated by the service operator according to the needs and requirements of the user; then verifying whether the response message passes, specifically:
1) when the verification request is a request for inputting the verification code, if the response message is the correct verification code, the verification is passed, otherwise, the verification is not passed;
2) when the verification request is to read out the specified sentence, the response message is voice, the sentence is analyzed to obtain a text, when the text is consistent with the specified sentence, the verification is passed, otherwise, the verification is not passed.
Preferably, in the above technical solution, in the process that the service system activates the service according to the service activation request, the method further includes:
and S40, the service system receives and processes the voice fed back by the intelligent terminal to obtain the text content corresponding to the voice so as to assist in service activation.
When the service system needs the identity card information of the user, a prompt is sent to the intelligent terminal to prompt the user to pronounce the identity card, the service system receives and processes the voice fed back by the intelligent terminal to obtain the identity card of the user, and the service processing efficiency is improved.
Preferably, in the above technical solution, in the process that the service system activates the service according to the service activation request, the method further includes:
s50, the service system acquires the image which is fed back by the intelligent terminal and contains the face of the user, and emotion recognition is carried out on the user according to the image.
And performing emotion recognition on the user according to the image containing the face of the user, and acquiring the expression of the user so as to optimize the processing process of service activation of a service system or improve the service attitude of a service staff and the like.
The method comprises the steps of carrying out emotion recognition on a user through a trained emotion recognition model, and when the emotion of the user is angry, indicating that a business operator or a business system is unsatisfied in business activation processing, optimizing the business activation processing process of the business system, or improving the service attitude of the business operator and the like.
The emotion recognition model can be trained based on a plurality of facial images through a neural network algorithm by searching the plurality of facial images, so that a trained emotion recognition model is obtained, and attention is paid to the following steps: and recognizing the emotion of the user through other emotion recognition algorithms, wherein the emotion types comprise happiness, anger and the like, and when the emotion of the user is recognized to belong to negative emotion, optimizing the processing process of service activation of the service system, or improving the service attitude of a service staff and the like.
In the foregoing embodiments, although the steps are numbered as S1, S2, etc., but only the specific embodiments are given in this application, and those skilled in the art may adjust the execution order of S1, S2, etc. according to the actual situation, which is also within the protection scope of the present invention, and it is understood that some embodiments may include some or all of the above embodiments.
As shown in fig. 3, a system 200 for processing a service activation request according to an embodiment of the present invention includes a gateway 210, a monitoring server 220, and a service system 230;
the gateway 210 is configured to intercept a service activation request initiated by an operator through an intelligent terminal, and send a job number of the operator, information of the intelligent terminal, and the service activation request to the monitoring server 220;
the monitoring server 220 is further configured to determine whether the job number of the salesperson is on a white list, so as to obtain a first determination result;
the monitoring server 220 is further configured to:
when the first judgment result is yes, forwarding the service activation request to the service system 230;
when the first judgment result is negative, judging whether the number of the service activation requests initiated by the intelligent terminal exceeds a preset threshold value according to the information of the intelligent terminal to obtain a second judgment result;
if the second determination result is negative, forwarding the service activation request to a service system 230, where the service system 230 performs service activation according to the service activation request;
if the second determination result is yes, the service activation request is not forwarded to the service system 230;
the service system 230 is configured to perform service activation according to the service activation request.
The gateway 210 intercepts a service activation request initiated by a salesperson through an intelligent terminal, and determines whether the job number of the salesperson is on a white list by the monitoring server 220 and whether the number of the service activation requests initiated by the intelligent terminal exceeds a preset threshold, and then the monitoring server 220 determines whether to perform service activation on the service activation request, so that the service system 230 reduces the processing amount of the maliciously initiated service activation request, and further reduces the occupation of processing resources of the service system 230, so that the service system 230 can activate and process normal service activation requests in time, and the loss caused to enterprises is greatly reduced.
Preferably, in the above technical solution, the gateway 210 is further configured to determine whether an activation success interface is obtained through a log filter, so as to obtain a third determination result;
the monitoring server 220 is further configured to: and when the third judgment result is yes, updating the quantity of the service activation requests sent by the intelligent terminal.
By updating the number of service activation requests sent by the intelligent terminal, when the updated number exceeds the preset threshold, the monitoring server 220 does not forward a new service activation request to the service system 230 any more, that is, the service system 230 does not perform service activation on the new service activation request initiated by the intelligent terminal any more, so as to reduce the processing amount of the service activation request initiated maliciously.
Preferably, in the above technical solution, the service system 230 is further configured to randomly send an authentication request to the intelligent terminal, and verify that the intelligent terminal is directed at response information fed back by the authentication request, and when the authentication passes, continue to activate the service.
The service system 230 randomly sends an authentication request to the intelligent terminal to authenticate the response information fed back by the request, thereby ensuring that the service activation request is initiated normally.
Preferably, in the above technical solution, the service system 230 is further configured to receive and process a voice fed back by the intelligent terminal, so as to obtain a text content corresponding to the voice, so as to assist in service activation.
The service system 230 receives and processes the voice fed back by the intelligent terminal to assist in activating the service, thereby improving the efficiency of service processing.
Preferably, in the above technical solution, the service system 230 is further configured to obtain an image including a face of the user and fed back by the intelligent terminal, and perform emotion recognition on the user according to the image.
The emotion recognition is performed on the user according to the image containing the face of the user, and the expression of the user is acquired, so that the processing process of service activation of the service system 230 is optimized, or the service attitude of a service staff is improved.
The above-mentioned steps for implementing the corresponding functions for each parameter and each unit module in the system 200 for processing a service activation request according to the present invention may refer to each parameter and step in the above-mentioned embodiment of a method for processing a service activation request, which are not described herein again.
As will be appreciated by one skilled in the art, the present invention may be embodied as a system, method or computer program product.
Accordingly, the present disclosure may be embodied in the form of: may be embodied entirely in hardware, entirely in software (including firmware, resident software, micro-code, etc.) or in a combination of hardware and software, and may be referred to herein generally as a "circuit," module "or" system. Furthermore, in some embodiments, the invention may also be embodied in the form of a computer program product in one or more computer-readable media having computer-readable program code embodied in the medium.
Any combination of one or more computer-readable media may be employed. The computer readable medium may be a computer readable signal medium or a computer readable storage medium. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the computer-readable storage medium include an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
Although embodiments of the present invention have been shown and described above, it is understood that the above embodiments are exemplary and should not be construed as limiting the present invention, and that variations, modifications, substitutions and alterations can be made to the above embodiments by those of ordinary skill in the art within the scope of the present invention.
Claims (10)
1. A method for processing a service activation request, comprising:
a gateway intercepts a service activation request initiated by an operator through an intelligent terminal, and sends the job number of the operator, information of the intelligent terminal and the service activation request to a monitoring server;
the monitoring server judges whether the job number of the salesperson is on a white list or not to obtain a first judgment result;
when the first judgment result is yes, the monitoring server forwards the service activation request to the service system, and the service system activates the service according to the service activation request;
when the first judgment result is negative, the monitoring server judges whether the number of the service activation requests initiated by the intelligent terminal exceeds a preset threshold value or not according to the information of the intelligent terminal, and a second judgment result is obtained;
when the second judgment result is yes, the monitoring server does not forward the service activation request to the service system;
and if the second judgment result is negative, the monitoring server forwards the service activation request to the service system, and the service system activates the service according to the service activation request.
2. The method of claim 1, wherein after the service system performs service activation according to the service activation request, the method further comprises:
the gateway determines whether an activation success interface is obtained or not through a log filter to obtain a third judgment result;
and when the third judgment result is yes, the monitoring server updates the number of the service activation requests sent by the intelligent terminal.
3. The method according to claim 1 or 2, wherein during the service system activating the service according to the service activation request, the method comprises:
the service system randomly sends a verification request to the intelligent terminal;
and the service system receives and verifies the response information fed back by the intelligent terminal aiming at the verification request, and when the verification is passed, the service activation is continued.
4. The method according to claim 1 or 2, wherein in the process of the service system performing service activation according to the service activation request, the method further comprises:
and the service system receives and processes the voice fed back by the intelligent terminal to obtain the text content corresponding to the voice so as to assist in service activation.
5. The method according to claim 1 or 2, wherein in the process of the service system performing service activation according to the service activation request, the method further comprises:
and the service system acquires an image which is fed back by the intelligent terminal and contains a user face, and carries out emotion recognition on the user according to the image.
6. A system for processing service activation request is characterized by comprising a gateway, a monitoring server and a service system;
the gateway is used for intercepting a service activation request initiated by an operator through the intelligent terminal and sending the job number of the operator, the information of the intelligent terminal and the service activation request to a monitoring server;
the monitoring server is also used for judging whether the job number of the salesperson is on a white list or not to obtain a first judgment result;
the monitoring server is further configured to:
when the first judgment result is yes, forwarding the service activation request to a service system;
when the first judgment result is negative, judging whether the number of the service activation requests initiated by the intelligent terminal exceeds a preset threshold value according to the information of the intelligent terminal to obtain a second judgment result;
if the second judgment result is negative, forwarding the service activation request to a service system, and performing service activation by the service system according to the service activation request;
if the second judgment result is yes, not forwarding the service activation request to the service system;
and the service system is used for activating the service according to the service activation request.
7. The system for processing service activation request of claim 6,
the gateway is also used for determining whether an activation success interface is obtained through a log filter to obtain a third judgment result;
the monitoring server is further configured to: and when the third judgment result is yes, updating the quantity of the service activation requests sent by the intelligent terminal.
8. The system for processing service activation request according to claim 6 or 7, wherein the service system is further configured to randomly send an authentication request to the intelligent terminal, and authenticate that the intelligent terminal continues to perform service activation when authentication is passed for response information fed back by the authentication request.
9. A system for handling service activation requests according to claim 6 or 7,
the service system is further used for receiving and processing the voice fed back by the intelligent terminal to obtain the text content corresponding to the voice so as to assist in service activation.
10. The system for processing service activation request according to claim 6 or 7, wherein the service system is further configured to obtain an image including a face of a user fed back by the intelligent terminal, and perform emotion recognition on the user according to the image.
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| CN110875907A (en) * | 2018-08-31 | 2020-03-10 | 阿里巴巴集团控股有限公司 | Access request control method and device |
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