CN112532493A - Household appliance fault reporting method, system, electronic equipment and medium - Google Patents
Household appliance fault reporting method, system, electronic equipment and medium Download PDFInfo
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- CN112532493A CN112532493A CN202011164551.3A CN202011164551A CN112532493A CN 112532493 A CN112532493 A CN 112532493A CN 202011164551 A CN202011164551 A CN 202011164551A CN 112532493 A CN112532493 A CN 112532493A
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- 238000000034 method Methods 0.000 title claims abstract description 28
- 238000012545 processing Methods 0.000 claims description 11
- 230000002159 abnormal effect Effects 0.000 claims description 3
- 230000006855 networking Effects 0.000 abstract description 3
- 238000004891 communication Methods 0.000 description 3
- 238000012423 maintenance Methods 0.000 description 2
- 230000006978 adaptation Effects 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 230000005055 memory storage Effects 0.000 description 1
- 238000006467 substitution reaction Methods 0.000 description 1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L12/2807—Exchanging configuration information on appliance services in a home automation network
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L12/2823—Reporting information sensed by appliance or service execution status of appliance services in a home automation network
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Abstract
The invention discloses a method, a system, electronic equipment and a medium for reporting household appliance faults, wherein the method comprises the following steps: when the household appliance equipment fails, transmitting household appliance failure information to the NFC module; the client terminal is in signal connection with the NFC module of the household appliance to acquire the household appliance fault information; the client terminal uploads the household appliance fault information to a server terminal; and determining the fault type according to the household appliance fault information and feeding the fault type back to the client terminal, or matching corresponding fault treatment by the server terminal according to the household appliance fault information. Through client terminal with the NFC module of household electrical appliances carries out signal connection, the client terminal of being convenient for responds with household electrical appliances rapidly, is convenient for feed back household electrical appliances fault information to client terminal and server side, simplifies the step that household electrical appliances insert internet and thing networking, the household electrical appliances of being convenient for maintain.
Description
Technical Field
The invention belongs to the technical field of intelligent household appliances, and particularly relates to a household appliance fault reporting method, a household appliance fault reporting system, electronic equipment and a medium.
Background
Nowadays, a new generation of home appliances transfer device control and information display to a mobile terminal interface by interacting with mobile applications. The method for connecting the common household appliance with the mobile terminal comprises the following steps: Wi-Fi and Bluetooth. In the methods, a network distribution process is required to be performed at first, for example, a router account needs to be provided for equipment to connect with a network first, and then communication with a mobile application can be performed, so that difficulty in use and fault reporting of a user is increased.
Disclosure of Invention
The invention aims to provide a method, a system, electronic equipment and a medium for reporting household appliance faults, and solves the problem that the household appliance faults are inconvenient to report in the prior art.
The invention provides a household appliance fault reporting method, which comprises the following steps:
when the household appliance equipment fails, transmitting household appliance failure information to the NFC module;
the client terminal is in signal connection with the NFC module of the household appliance to acquire the household appliance fault information;
the client terminal uploads the household appliance fault information to a server terminal;
and determining the fault type according to the household appliance fault information and feeding the fault type back to the client terminal, or matching corresponding fault treatment by the server terminal according to the household appliance fault information.
Optionally, the household electrical appliance further includes an acquisition module for acquiring the operating parameters of the household electrical appliance, and the acquisition module is in signal connection with the NFC module.
Optionally, the client terminal is in signal connection with the NFC module of the home appliance device, and the step of acquiring the home appliance fault information includes: and generating a link for opening the App according to a univarial link module of the iOS App, writing the link into the NFC module, and splicing the link for opening the App by taking the product identification and the fault action as the running parameters of the household appliance.
Optionally, the step of determining the fault type according to the household appliance fault information and feeding back the fault type to the client terminal includes:
calling an interface of a client terminal according to the model of the household appliance equipment, and displaying the household appliance fault information to pop up;
and after the corresponding option of the popup is determined, calling an abnormal reporting interface of the client terminal, and uploading user information, geographical position, time, equipment information and household appliance fault information to the server.
Optionally, the step of determining the fault type according to the household appliance fault information and feeding back the fault type to the client terminal further includes:
the home device maintains the home device by controlling execution of commands.
Optionally, the step of matching, by the server, the corresponding fault processing according to the appliance fault information includes: and feeding back the household appliance fault information to a service network point of a corresponding region, reserving or carrying out fault processing on the household appliance equipment, and changing the household appliance fault information into a processed state after the processing is successful.
A household appliance fault reporting system comprises:
the client terminal is in signal connection with an NFC module of the household appliance;
when the household appliance equipment fails, transmitting household appliance failure information to the NFC module;
the client terminal is in signal connection with an NFC module of the household appliance to acquire the household appliance fault information;
the client terminal uploads the household appliance fault information to a server terminal;
and determining the fault type according to the household appliance fault information and feeding the fault type back to the client terminal, or matching corresponding fault treatment by the server terminal according to the household appliance fault information.
Optionally, the household electrical appliance further includes an acquisition module for acquiring the operating parameters of the household electrical appliance, and the acquisition module is in signal connection with the NFC module.
An electronic device, comprising: one or more processors; and one or more machine readable media having instructions stored thereon that, when executed by the one or more processors, cause the apparatus to perform one or more of the methods described.
One or more machine-readable media having instructions stored thereon, which when executed by one or more processors, cause an apparatus to perform one or more of the described methods.
Compared with the prior art, when the household appliance fault information feedback system is used, the client terminal is in signal connection with the NFC module of the household appliance, so that the client terminal can conveniently and rapidly respond to the household appliance, the household appliance fault information can be conveniently fed back to the client terminal and the server, the steps of accessing the household appliance to the Internet and the Internet of things are simplified, and the maintenance of the household appliance is facilitated.
Drawings
Fig. 1 is a flowchart illustrating a method for reporting a home appliance fault according to embodiment 1 of the present invention.
Fig. 2 is a flowchart illustrating a method for reporting a home appliance fault according to embodiment 2 of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
Referring to fig. 1, an embodiment 1 of the present invention provides a method for reporting a home appliance fault, including:
when the household appliance equipment fails, transmitting household appliance failure information to an NFC (Near Field Communication) module;
the client terminal is in signal connection with the NFC module of the household appliance to acquire the household appliance fault information, so that the client terminal is prevented from being required to be in networking verification or network adaptation with the household appliance, and higher transmission rate and higher matching speed are achieved;
the client terminal uploads the household appliance fault information to the server terminal, and the uploading mode of the household appliance fault information comprises uploading to the server terminal through a mobile network and a wifi network of the client terminal;
and determining the fault type according to the household appliance fault information and feeding the fault type back to the client terminal, or matching corresponding fault treatment by the server terminal according to the household appliance fault information. Through client terminal with the NFC module of household electrical appliances carries out signal connection, the client terminal of being convenient for responds with household electrical appliances rapidly, is convenient for feed back household electrical appliances fault information to client terminal and server side, simplifies the step that household electrical appliances insert internet and thing networking, the household electrical appliances of being convenient for maintain.
In some implementation processes, the household electrical appliance further comprises an acquisition module for acquiring the operating parameters of the household electrical appliance, the acquisition module is in signal connection with the NFC module, and the acquisition module can acquire the operating parameters of the household electrical appliance, such as the operating parameters of the household electrical appliance, including current, voltage, inductance, capacitance, motor speed, internal temperature, internal humidity, and the like, and read and write or store the operating parameters through the acquisition module so as to feed back the operating parameters to the client terminal or the server terminal.
In some implementation processes, the client terminal is in signal connection with the NFC module of the home appliance device, and the step of acquiring the home appliance failure information includes: according to the unisource link module of the iOS App, a link for opening the App is generated and written into the NFC module, the product identification and the fault action are spliced into the link for opening the App as the running parameters of the household appliance, and the client terminal can acquire the product identification and the fault action through the APP so as to facilitate the decision of fault processing of a client.
In some implementations, the step of determining the fault type according to the appliance fault information and feeding back the fault type to the client terminal includes:
calling an interface of a client terminal according to the model of the household appliance equipment, and displaying the household appliance fault information to pop up;
and after the corresponding option of the popup is determined, calling an abnormal reporting interface of the client terminal, and uploading user information, geographical position, time, equipment information and household appliance fault information to the server.
Adaptively, the further step of determining the fault type according to the household appliance fault information and feeding back the fault type to the client terminal comprises:
the household appliance maintains the household appliance through the control execution command, for example, the control execution command comprises the restart of the household appliance, the restart of a functional module of the household appliance or the update of a corresponding software version, or the household appliance is shut down, stops working and switches working modes, so that part of common and easily-solved fault problems can be solved through the control execution command, the operation reliability of the household appliance is improved, the fault probability is reduced, and the timely maintenance is facilitated.
In some implementation processes, the step of matching, by the server, the corresponding fault processing according to the household appliance fault information includes: the household appliance fault information is fed back to the service network of the corresponding area, the corresponding network shop can be contacted with the client terminal in various ways, the household appliance fault information is confirmed, the household appliance is reserved or fault processing is carried out, and the household appliance fault information is changed into a processed state after the processing is successful.
Referring to fig. 2, an embodiment 2 of the present invention provides a system for reporting a home appliance fault, including:
the client terminal is in signal connection with an NFC module of the household appliance;
when the household appliance equipment fails, transmitting household appliance failure information to the NFC module;
the client terminal is in signal connection with an NFC module of the household appliance to acquire the household appliance fault information;
the client terminal uploads the household appliance fault information to a server terminal;
and determining the fault type according to the household appliance fault information and feeding the fault type back to the client terminal, or matching corresponding fault treatment by the server terminal according to the household appliance fault information.
Optionally, the household electrical appliance further includes an acquisition module for acquiring the operating parameters of the household electrical appliance, and the acquisition module is in signal connection with the NFC module.
An embodiment of the present invention provides an electronic device, including: one or more processors; and one or more machine readable media having instructions stored thereon that, when executed by the one or more processors, cause the apparatus to perform one or more of the methods described. The invention is operational with numerous general purpose or special purpose computing system environments or configurations. For example: personal computers, server computers, hand-held or portable devices, tablet-type devices, multiprocessor systems, microprocessor-based systems, set top boxes, programmable consumer electronics, network PCs, minicomputers, mainframe computers, distributed computing environments that include any of the above systems or devices, and the like.
Embodiments of the invention also provide one or more machine-readable media having instructions stored thereon, which when executed by one or more processors, cause an apparatus to perform one or more of the methods described herein. The invention may be described in the general context of computer-executable instructions, such as program modules, being executed by a computer. Generally, program modules include routines, programs, objects, components, data structures, etc. that perform particular tasks or implement particular abstract data types. The invention may also be practiced in distributed computing environments where tasks are performed by remote processing devices that are linked through a communications network. In a distributed computing environment, program modules may be located in both local and remote computer storage media including memory storage devices.
The above description is only for the preferred embodiment of the present invention, but the scope of the present invention is not limited thereto, and any changes or substitutions that can be easily conceived by those skilled in the art within the technical scope of the present invention are included in the scope of the present invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.
Claims (10)
1. A household appliance fault reporting method is characterized by comprising the following steps:
when the household appliance equipment fails, transmitting household appliance failure information to the NFC module;
the client terminal is in signal connection with the NFC module of the household appliance to acquire the household appliance fault information;
the client terminal uploads the household appliance fault information to a server terminal;
and determining the fault type according to the household appliance fault information and feeding the fault type back to the client terminal, or matching corresponding fault treatment by the server terminal according to the household appliance fault information.
2. The household appliance fault reporting method according to claim 1, wherein the household appliance further comprises an acquisition module for acquiring operating parameters of the household appliance, and the acquisition module is in signal connection with the NFC module.
3. A home appliance failure reporting method according to claim 1, wherein a client terminal is in signal connection with an NFC module of the home appliance device, and the step of acquiring the home appliance failure information includes: and generating a link for opening the App according to a univarial link module of the iOSApp, writing the link into the NFC module, and splicing the link for opening the App by taking the product identification and the fault action as the running parameters of the household appliance.
4. A home appliance failure reporting method according to claim 2, wherein the step of determining the failure type according to the home appliance failure information and feeding back the failure type to the client terminal comprises:
calling an interface of a client terminal according to the model of the household appliance equipment, and displaying the household appliance fault information to pop up;
and after the corresponding option of the popup is determined, calling an abnormal reporting interface of the client terminal, and uploading user information, geographical position, time, equipment information and household appliance fault information to the server.
5. The household appliance fault reporting method according to claim 4, wherein the further step of determining the fault type according to the household appliance fault information and feeding back the fault type to the client terminal comprises:
the home device maintains the home device by controlling execution of commands.
6. The household appliance fault reporting method according to claim 1, wherein the step of matching, by the server, the corresponding fault processing according to the household appliance fault information comprises: and feeding back the household appliance fault information to a service network point of a corresponding region, reserving or carrying out fault processing on the household appliance equipment, and changing the household appliance fault information into a processed state after the processing is successful.
7. A household appliance fault reporting system is characterized by comprising:
the client terminal is in signal connection with an NFC module of the household appliance;
when the household appliance equipment fails, transmitting household appliance failure information to the NFC module;
the client terminal is in signal connection with an NFC module of the household appliance to acquire the household appliance fault information;
the client terminal uploads the household appliance fault information to a server terminal;
and determining the fault type according to the household appliance fault information and feeding the fault type back to the client terminal, or matching corresponding fault treatment by the server terminal according to the household appliance fault information.
8. The system for reporting a home appliance failure of claim 7, wherein the home appliance further comprises an acquisition module for acquiring an operation parameter of the home appliance, and the acquisition module is in signal connection with the NFC module.
9. An electronic device, comprising: one or more processors; and one or more machine readable media having instructions stored thereon that, when executed by the one or more processors, cause the apparatus to perform the method recited by one or more of claims 1-6.
10. One or more machine-readable media having instructions stored thereon, which when executed by one or more processors, cause an apparatus to perform the method recited by one or more of claims 1-6.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011164551.3A CN112532493A (en) | 2020-10-27 | 2020-10-27 | Household appliance fault reporting method, system, electronic equipment and medium |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011164551.3A CN112532493A (en) | 2020-10-27 | 2020-10-27 | Household appliance fault reporting method, system, electronic equipment and medium |
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| CN112532493A true CN112532493A (en) | 2021-03-19 |
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| CN202011164551.3A Pending CN112532493A (en) | 2020-10-27 | 2020-10-27 | Household appliance fault reporting method, system, electronic equipment and medium |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114495444A (en) * | 2021-12-16 | 2022-05-13 | 珠海格力电器股份有限公司 | Electric leakage monitoring method and device, storage medium and electronic equipment |
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| CN104408904A (en) * | 2014-11-06 | 2015-03-11 | 深圳市安特讯科技有限公司 | Household appliance operation data transmission and receiving method, device and system thereof |
| CN106292565A (en) * | 2015-06-05 | 2017-01-04 | 博西华电器（江苏）有限公司 | The control method of home appliance and control system |
| CN106872821A (en) * | 2017-02-04 | 2017-06-20 | 同济大学 | Household electrical appliances intelligent fault diagnosis method and system based on RFID technique |
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2020
- 2020-10-27 CN CN202011164551.3A patent/CN112532493A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104408904A (en) * | 2014-11-06 | 2015-03-11 | 深圳市安特讯科技有限公司 | Household appliance operation data transmission and receiving method, device and system thereof |
| CN106292565A (en) * | 2015-06-05 | 2017-01-04 | 博西华电器（江苏）有限公司 | The control method of home appliance and control system |
| CN106872821A (en) * | 2017-02-04 | 2017-06-20 | 同济大学 | Household electrical appliances intelligent fault diagnosis method and system based on RFID technique |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114495444A (en) * | 2021-12-16 | 2022-05-13 | 珠海格力电器股份有限公司 | Electric leakage monitoring method and device, storage medium and electronic equipment |
| CN114495444B (en) * | 2021-12-16 | 2023-08-11 | 珠海格力电器股份有限公司 | Leakage monitoring method and device, storage medium and electronic equipment |
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Application publication date: 20210319 |