CN112508760A - Community management system and method based on high participation of users - Google Patents
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Abstract
The invention provides a community management system and a community management method based on high participation of users, which comprises violation content/user discovery, user autonomous system, community platform operator intervention, violation processing result feedback and complaint. Aiming at the management of community atmosphere, a community autonomous system based on high participation of users is established, and compared with platform processing, the community atmosphere is easier to maintain and the efficiency is higher.
Description
Technical Field
The invention relates to the technical field of community management mechanisms, in particular to a community management system and method based on high participation of users.
Background
Currently, most community rank order maintenance systems mainly depend on community operators for judgment, and a specific processing scheme is shown in fig. 2, which is a flow chart of a community management method in the prior art. Comprises the following steps:
offending content/user discovery. The method comprises the steps of reporting by a user, stepping by the user and modeling;
next, operating a processing system, and processing violation contents/users by community operators;
and finally, feeding back a violation processing result and processing the violation processing result.
The existing community management system has the defects in several main aspects: the method is highly dependent on subjective judgment of a single community person, and the accuracy is uncontrollable. More suspected illegal contents are generated when the community grows, more community operators are recruited to solve the problem, the processing timeliness cannot be guaranteed, and often the illegal contents are exposed to more community users when being processed, so that adverse effects are generated.
In view of this, it is a problem to be solved at present to ensure that more suspected illegal contents are recalled with high efficiency, to increase the processing rate and reduce the processing time delay, and to ensure the accuracy of penalty result by multi-user voting.
Disclosure of Invention
The invention aims to solve the problems that the processing efficiency of recalling more suspected violation contents is ensured, the processing rate is improved, the processing time delay is reduced, and the accuracy of penalty result is ensured by multi-person voting in the prior art. The invention provides a community management system and a community management method based on high participation of users, which comprises violation content/user discovery, user autonomous system, community platform operator intervention, violation processing result feedback and complaint. The core operation mode of the community autonomous system based on the high participation of the users is as follows: 1) behavior states such as reporting and stepping are carried out by severe users in the community, and by combining the algorithm model and the user behavior states, content which can cause community conflict can be recalled; 2) the contents which can cause the community conflict are submitted to tested community administration personnel (users) for voting to judge the processing result, and the judgment is carried out according to the processing result.
In order to solve the technical problem, the invention provides a community management system based on high participation of users, which comprises:
and the violation content/user discovery module is used for discovering violation content and users, and discovering suspected violation content and suspected violation users through user reporting, stepping and models.
And the user autonomous system module is used for entering the user autonomous system to vote for a plurality of persons by an administrator through violation contents and users reported, stepped or recalled by the users, and giving a judgment result.
And the community platform operator intervention module is used for ensuring the accuracy of the autonomous system, and the community platform operator influences the accuracy of an administ by adding a historical comment question, checking the final voting result of the administ and processing the complaint daily.
And the violation processing result feedback and complaint module is used for feeding back the violation results for the violation users and the content and giving warning/punishment according to the result obtained by voting of the autonomous system so as to ensure that the violation users do not violate any more, and simultaneously giving complaint flows of the users with different approval judgment results and feeding back the complaint flows to operators for processing.
Optionally, the user autonomous system module is further configured to recruit a core user to apply for a role of a community administrator, and automatically invite a potential role of the community administrator to apply for the role of the community administrator through a historical active behavior of the user in the community.
Optionally, the user autonomous system module is further used for testing community administrators, potential community administrators obtaining invitation qualification need to pass 10-20 historical case and community standard tests, and the potential community administrators can become official community administrators after the tests reach the passing scores, and the official community administrators can participate in voting to judge whether contents or behaviors violate rules or not.
Optionally, the user autonomous system module is further configured to participate in violation content/user voting by an administrator. And (3) carrying out illegal content/behavior judgment voting according to the historical case and the community standard by a formal community administrator of the test question examination, and alternately inspecting questions in the voting process to ensure voting effectiveness so as to judge whether the voting of the administrator is credible.
Optionally, the user autonomous system module is further configured to provide a violation processing result according to the administrator voting result and the accuracy, and provide a suspected violation content determination result according to the accuracy of the administrator and the historical working condition, where the violation content is violated or not violated.
Optionally, the model in the offending content/user discovery module includes an advertisement, attack war text model.
Another aspect of the present invention provides a community governance method based on high participation of users, which comprises the following steps,
100, an illegal content/user discovery module, which is used for discovering illegal content and users, and discovering suspected illegal content and suspected illegal users through user reporting, stepping and models;
200, the user autonomous system is used for reporting, stepping or recalling the violation content and the users through the user, entering the user autonomous system, voting by an administrator and then giving a judgment result;
the method comprises the following steps that (201) community platform operators intervene to ensure the accuracy of an autonomous system, and influence the accuracy of an administer by adding historical comment questions, checking the final voting result of the administer and processing complaints in daily life;
and 300, feeding back and claiming violation processing results, feeding back the violation results for violation users and contents and giving warning/punishment according to the results obtained by voting of the autonomous system so as to ensure that the violation users do not violate any more, and simultaneously giving a user complaint flow with different approval judgment results and feeding back the complaint flow to operators for processing.
Optionally, 200-1, recruiting a core user to apply for a role of a community administrator, and automatically inviting a potential role of the community administrator to apply for the community administrator through a history active behavior of the user in the community;
200-2, testing by community administrators, wherein potential community administrators obtaining invitation qualification need to pass 10-20 historical case and community standard tests, and can become formal community administrators after the tests reach test passing scores, and the formal community administrators can participate in voting to judge whether contents or behaviors violate rules or not;
200-3, an administrator participates in violation content/user voting, and carries out violation content/behavior judgment voting according to a historical case and community specifications by a formal community administrator of a test question examination, wherein in order to ensure voting effectiveness, an investigation question is inserted in the voting process, and whether the administrator voting is credible is judged;
200-4, giving out violation processing results according to the voting results and the accuracy of the admin, and giving out suspected violation content judgment results according to the accuracy of the admin and the historical working conditions, wherein the violation contents are illegal or not illegal.
Through the system and the method, the community management system and the method based on the high participation of the user introduce the participation of the user in handling the suspected illegal contents/users, and the community atmosphere which is approved by the user can be created and maintained for the community products, which is always a difficult problem. Management of community atmosphere is far from enough depending on management of a platform, and only a user knows the user better. Aiming at the management of community atmosphere, a community autonomous system based on high participation of users is established, and compared with platform processing, the community atmosphere is easier to maintain and the efficiency is higher.
Drawings
In order to make the technical problems solved by the present invention, the technical means adopted and the technical effects obtained more clear, the following will describe in detail the embodiments of the present invention with reference to the accompanying drawings. It should be noted, however, that the drawings described below are only illustrations of exemplary embodiments of the invention, from which other embodiments can be derived by those skilled in the art without inventive step.
Fig. 1 is a flowchart illustrating a community governance method based on high participation of users according to an embodiment of the present invention.
FIG. 2 is a flow chart illustrating a prior art community governance method.
Detailed Description
Exemplary embodiments of the present invention will now be described more fully hereinafter with reference to the accompanying drawings, in which exemplary embodiments of the invention may be embodied in many specific forms, and should not be construed as limited to the embodiments set forth herein. Rather, these exemplary embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of the invention to those skilled in the art.
The structures, properties, effects or other characteristics described in a certain embodiment may be combined in any suitable manner in one or more other embodiments, while still complying with the technical idea of the invention.
In describing particular embodiments, specific details of structures, properties, effects, or other features are set forth in order to provide a thorough understanding of the embodiments by one skilled in the art. However, it is not excluded that a person skilled in the art may implement the invention in a specific case without the above-described structures, performances, effects or other features.
The flow chart in the drawings is only an exemplary flow demonstration, and does not represent that all the contents, operations and steps in the flow chart are necessarily included in the scheme of the invention, nor does it represent that the execution is necessarily performed in the order shown in the drawings. For example, some operations/steps in the flowcharts may be divided, some operations/steps may be combined or partially combined, and the like, and the execution order shown in the flowcharts may be changed according to actual situations without departing from the gist of the present invention.
The block diagrams in the figures generally represent functional entities and do not necessarily correspond to physically separate entities. I.e. these functional entities may be implemented in the form of software, or in one or more hardware modules or integrated circuits, or in different networks and/or processor means and/or microcontroller means.
The same reference numerals denote the same or similar elements, components, or parts throughout the drawings, and thus, a repetitive description thereof may be omitted hereinafter. It will be further understood that, although the terms first, second, third, etc. may be used herein to describe various elements, components, or sections, these elements, components, or sections should not be limited by these terms. That is, these phrases are used only to distinguish one from another. For example, a first device may also be referred to as a second device without departing from the spirit of the present invention. Furthermore, the term "and/or", "and/or" is intended to include all combinations of any one or more of the listed items.
Fig. 1 is a flowchart illustrating a community governance method based on high participation of users according to an embodiment of the present invention.
In order to solve the above technical problems, the present invention provides the following technical solutions.
The invention provides a community management system based on high participation of users, which comprises a community management system. As shown in fig. 1.
And the violation content/user discovery module is used for discovering violation content and users, and discovering suspected violation content and suspected violation users through user reporting, stepping and models. And interactive behaviors such as reporting or stepping can also be performed. The step-on behavior can be a behavior of clicking a step-on option, and the report behavior can be a behavior of reporting that the resource contains bad information. The user reports and steps on the app, which means that the user can operate at the app end; the model is a text anti-spam model and is trained by an algorithm. And setting a certain standard, and judging the suspected violation content and the suspected violation user which are not in the standard range. The standard can be established according to methods commonly used in the art. And operating to make a specific post test question, sending the test question to a user, and informing the user of an evaluation standard.
And the user autonomous system module is used for entering the user autonomous system to vote for a plurality of persons by an administrator through violation contents and users reported, stepped or recalled by the users, and giving a judgment result. The judgment result is a score generated according to the voting result, if more votes pass, the problem does not exist, the score formula is the number of passing votes/total votes, and the score formula is more than or equal to 0.8, the result is credible; otherwise, a score formula of <0.8 is not reliable.
And the community platform operator intervention module is used for ensuring the accuracy of the autonomous system, and the community platform operator influences the accuracy of an administ by adding a historical comment question, checking the final voting result of the administ and processing the complaint daily.
And the violation processing result feedback and complaint module is used for feeding back the violation results for the violation users and the content and giving warning/punishment according to the result obtained by voting of the autonomous system so as to ensure that the violation users do not violate any more, and simultaneously giving complaint flows of the users with different approval judgment results and feeding back the complaint flows to operators for processing.
Optionally, the user autonomous system module is further configured to recruit a core user to apply for a role of a community administrator, and automatically invite a potential role of the community administrator to apply for the role of the community administrator through a historical active behavior of the user in the community.
Optionally, the user autonomous system module is further used for testing community administrators, potential community administrators obtaining invitation qualification need to pass 10-20 historical case and community standard tests, and the potential community administrators can become official community administrators after the tests reach the passing scores, and the official community administrators can participate in voting to judge whether contents or behaviors violate rules or not.
Optionally, the user autonomous system module is further configured to participate in violation content/user voting by an administrator. And (3) carrying out illegal content/behavior judgment voting according to the historical case and the community standard by a formal community administrator of the test question examination, and alternately inspecting questions in the voting process to ensure voting effectiveness so as to judge whether the voting of the administrator is credible.
Optionally, the user autonomous system module is further configured to provide a violation processing result according to the administrator voting result and the accuracy, and provide a suspected violation content determination result according to the accuracy of the administrator and the historical working condition, where the violation content is violated or not violated.
Optionally, the model in the offending content/user discovery module includes an advertisement, attack war text model.
Another embodiment of the present invention provides a community governance method based on high participation of users, as shown in fig. 1, including the following steps.
100: violation content and user discovery. Through user reporting, stepping and models (such as advertisement and attack fighting text models), suspected violation contents and suspected violation users are found.
When the monitoring user finds that the illegal operation occurs to the target user account, the user account identification corresponding to the user account can be input into a corresponding input box in the blacklist submission interface, and the identification is provided to the system by clicking a corresponding information acquisition button, so that the system can acquire all information corresponding to the user account identification from a system database. The obtained information includes, but is not limited to, sensitive identity information (e.g., identification number, mobile phone number, etc.) and other related information (e.g., name, gender, violation cause, etc.).
200: the user autonomous system enters the user autonomous system through illegal contents reported, stepped or recalled by a user or the user, votes for a plurality of people through an administrator, and then gives out a judgment result
200-1: and (5) recruiting core users to apply for community admin roles. Through the historical active behaviors of the user in the community, such as participation in reporting and the like, the potential community administrator role is automatically invited to apply for becoming a community administrator.
200-2: and testing by community controllers. The potential community governors obtaining the invitation qualification need to pass 10-20 historical case and community standard tests, and can become formal community governors after the tests reach the test passing scores, and the formal community governors can participate in voting to judge whether the content or the behavior violates rules or not. The voting instructions comprise violation voting instructions or violation-free voting instructions, and the voting results comprise violations or non-violations.
The voting interface may also show the head portrait of the publisher, the nickname of the publisher, the location, the time of publication, the content of comments, etc. associated with the reporting case, and may, but is not limited to, default to the page on which the reported comment is located in the reporting case.
200-3: the admin participates in violation content/user voting. And (3) carrying out illegal content/behavior judgment voting according to the historical case and the community standard by a formal community administrator of the test question examination, and alternately inspecting questions in the voting process to ensure voting effectiveness so as to judge whether the voting of the administrator is credible. By the steps, the voting effectiveness can be monitored in real time, and an administrator can be judged to prevent non-compliance behaviors. The community management which is highly participated in by the user is reflected.
200-4: and giving out a violation processing result according to the voting result and the accuracy of the administrator. According to the accuracy rate and the historical working condition of an administrator, a suspected violation content judgment result is given: violation or non-violation. And (4) comprehensively considering the processing result by combining the accuracy and the historical working condition.
201: and intervening by community platform operators. In order to ensure the accuracy of the autonomous system, community platform operators influence the accuracy of the governors by adding historical case questions, checking the final voting results of the governors and processing complaints daily.
300: and (5) violation processing result feedback and complaint. And feeding back the violation result for the violation users and the content according to the result obtained by voting of the autonomous system, and giving a warning/penalty to ensure that the violation users do not make a violation any more. And simultaneously, giving out complaint flows of users with different identification results, and feeding back the complaint flows to the operator for processing. The application also sets a complaint flow for a relief program in case of erroneous judgment.
Compared with the prior art, the method introduces the participation of the user in processing the suspected violation content/user. The key flow is 200: and the user autonomous system enters the user autonomous system through violation contents reported, stepped or recalled by the user or the user, votes for a plurality of persons through an administrator, and then gives out a judgment result. 200-1: and (5) recruiting core users to apply for community admin roles. Through the historical active behaviors of the user in the community, such as participation in reporting and the like, the potential community administrator role is automatically invited to apply for becoming a community administrator.
The invention has the beneficial effects that: for community products, it is always difficult to create and maintain community atmosphere approved by users. Management of community atmosphere is far from enough depending on management of a platform, and only a user knows the user better. Aiming at the management of community atmosphere, a community autonomous system based on high participation of users is established, and compared with platform processing, the community atmosphere is easier to maintain and the efficiency is higher.
The core operation mode of the community autonomous system based on the high participation of the users is as follows: 1) behavior states such as reporting and stepping are carried out by severe users in the community, and by combining the algorithm model and the user behavior states, content which can cause community conflict can be recalled; 2) the contents which can cause the community conflict are submitted to tested community administration personnel (users) for voting to judge the processing result, and the judgment is carried out according to the processing result.
While the foregoing embodiments have described the objects, aspects and advantages of the present invention in further detail, it should be understood that the present invention is not inherently related to any particular computer, virtual machine or electronic device, and various general-purpose machines may be used to implement the present invention. The invention is not to be considered as limited to the specific embodiments thereof, but is to be understood as being modified in all respects, all changes and equivalents that come within the spirit and scope of the invention.
Claims (8)
1. A community governance system based on high participation of users, the system comprising:
the violation content/user discovery module is used for discovering violation content and users, and discovering suspected violation content and suspected violation users through user reporting, stepping and models;
the system comprises a user autonomous system module, a system analysis module and a system analysis module, wherein the user autonomous system module is used for entering a user autonomous system through illegal contents reported, stepped or recalled by a model and giving a judgment result after an administrator votes for a plurality of persons;
the community platform operator intervention module is used for ensuring the accuracy of the autonomous system, and the community platform operator influences the accuracy of an administer by adding a history judgment case and checking the final voting result and processing the complaint of the administer daily;
and the violation processing result feedback and complaint module is used for feeding back the violation results for the violation users and the content and giving warning/punishment according to the result obtained by voting of the autonomous system so as to ensure that the violation users do not violate any more, and simultaneously giving complaint flows of the users with different approval judgment results and feeding back the complaint flows to operators for processing.
2. A community governance system based on high participation of users according to claim 1, wherein:
the user autonomous system module is further used for recruiting core users to apply for community administrator roles, and automatically inviting potential community administrator roles to become community administrators through the historical active behaviors of the users in the community.
3. A community governance system based on high participation of users according to claim 1 or 2, wherein:
the user autonomous system module is further used for testing community administrators, potential community administrators obtaining invitation qualification need to pass 10-20 historical case and community standard tests, the potential community administrators can become official community administrators after the tests reach the passing scores, and the official community administrators can participate in voting to judge whether contents or behaviors violate rules or not.
4. A community governance system based on high participation of users according to claim 3, wherein:
the user autonomous system module is further used for allowing an administrator to participate in violation content/user voting, and performing violation content/behavior judgment voting according to a historical case and community specifications by a formal community administrator in a test question examination, wherein in order to ensure voting effectiveness, an investigation question is inserted in the voting process, and whether the administrator voting is credible is judged.
5. A community governance system based on high participation of users according to claim 4, wherein:
and the user autonomous system module is further used for giving a violation processing result according to the voting result and the accuracy of the administrator, and giving a suspected violation content judgment result according to the accuracy of the administrator and the historical working condition, wherein the violation content judgment result is illegal or not illegal.
6. A community governance system based on high participation of users according to claim 1, wherein:
the models in the offending content/user discovery module include advertisement, attack war introduction text models.
7. A community management method based on high participation of users is characterized in that: the method comprises the following steps of,
100, an illegal content/user discovery module, which is used for discovering illegal content and users, and discovering suspected illegal content and suspected illegal users through user reporting, stepping and models;
200, the user autonomous system is used for reporting, stepping or recalling the violation content and the users through the user, entering the user autonomous system, voting by an administrator and then giving a judgment result;
the method comprises the following steps that (201) community platform operators intervene to ensure the accuracy of an autonomous system, and influence the accuracy of an administer by adding historical comment questions, checking the final voting result of the administer and processing complaints in daily life;
and 300, feeding back and claiming violation processing results, feeding back the violation results for violation users and contents and giving warning/punishment according to the results obtained by voting of the autonomous system so as to ensure that the violation users do not violate any more, and simultaneously giving a user complaint flow with different approval judgment results and feeding back the complaint flow to operators for processing.
8. The community governance method based on high participation of users according to claim 7, wherein: the method further comprises the step of enabling the user to select the target,
200-1, recruiting core users to apply for community administrator roles, and automatically inviting potential community administrator roles to become community administrators through the historical active behaviors of the users in the community;
200-2, testing by community administrators, wherein potential community administrators obtaining invitation qualification need to pass 10-20 historical case and community standard tests, and can become formal community administrators after the tests reach test passing scores, and the formal community administrators can participate in voting to judge whether contents or behaviors violate rules or not;
200-3, an administrator participates in violation content/user voting, and carries out violation content/behavior judgment voting according to a historical case and community specifications by a formal community administrator of a test question examination, wherein in order to ensure voting effectiveness, an investigation question is inserted in the voting process, and whether the administrator voting is credible is judged;
200-4, giving out violation processing results according to the voting results and the accuracy of the admin, and giving out suspected violation content judgment results according to the accuracy of the admin and the historical working conditions, wherein the violation contents are illegal or not illegal.
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