CN112492256A - Method, system and hardware structure for consulting remote request administration business - Google Patents
Method, system and hardware structure for consulting remote request administration business Download PDFInfo
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- CN112492256A CN112492256A CN202011317379.0A CN202011317379A CN112492256A CN 112492256 A CN112492256 A CN 112492256A CN 202011317379 A CN202011317379 A CN 202011317379A CN 112492256 A CN112492256 A CN 112492256A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/15—Conference systems
- H04N7/155—Conference systems involving storage of or access to video conference sessions
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
Abstract
The invention provides a method and a system for consulting remote inquiry services.A 5G client sends an inquiry application to an inquiry server; the inquiry service side receives the inquiry application, carries out business consultation according to the inquiry application, initiates a 5G video conference link, and establishes a video conference with a 5G client side; the inquiry service of the inquiry is completed, the efficiency of remote inquiry is improved, and the phenomena of seizure and delay are reduced.
Description
Technical Field
The invention relates to the technical field of computers, in particular to a method, a system and a hardware structure for consulting remote inquiry services, and also relates to a 5G communication technology, mainly the application of the 5G technology in video calls.
Background
The existing remote inquiry technology only supports a 4G communication network, and the situations of stagnation, unstable network, insufficient image quality and the like exist. Under the condition of ensuring the video call to be smooth, the image quality is not clear enough; when the video quality is improved, the phenomena of picture blocking and picture synchronization are easy to occur.
In addition, the bandwidth of the 4G technology is small, the phenomena of blocking and delay easily occur in multi-user live broadcast service, video transmission is unstable, and remote video communication is hindered.
The 5G communication network has the advantages of high data rate, low delay and large bandwidth, and can avoid the defects of long-distance inquiry and mortgage of 4G communication, unclear image quality, large system capacity and unsynchronized voice. Meanwhile, the 5G technology has low power consumption and low cost, and has certain practical significance for improving and optimizing the remote inquiry and administration system by supporting large-scale equipment connection.
Disclosure of Invention
Technical problem to be solved
In order to solve the above problems in the prior art, the present invention provides a method, a system and a hardware structure for consulting a remote inquiry service, which can improve the efficiency of remote inquiry and reduce the phenomena of hang-up and delay.
(II) technical scheme
In order to achieve the purpose, the invention adopts a technical scheme that:
a method for consulting remotely an inquiry service, comprising the steps of:
the S1 and 5G clients send inquiry applications to the inquiry service end;
and S2, the inquiry service terminal receives the inquiry application and carries out business consultation according to the inquiry application.
In order to achieve the purpose, the invention adopts another technical scheme as follows:
a system for remote inquiry and administrative services, comprising a 5G client and an inquiry and administrative service end, wherein the 5G client comprises a first memory, a first processor and a first computer program which is stored on the first memory and can run on the first processor, the inquiry and administrative service end comprises a second memory, a second processor and a second computer program which is stored on the second memory and can run on the second processor, and the first processor implements the following steps when executing the first computer program:
s1, sending an inquiry application to the inquiry service terminal;
the second processor, when executing the second computer program, implements the steps of:
s2, receiving the request for inquiry, and consulting business according to the request for inquiry;
s3, initiating a 5G video conference link, and establishing a video conference with the 5G client;
and S4, finishing the inquiry and consultation service.
In order to achieve the purpose, the invention adopts another technical scheme as follows:
a hardware structure of a remote inquiry and administration service consultation system specifically comprises a 5G client and an inquiry and administration server, wherein the 5G client comprises a 5G television core processor of the 5G client, a 5G communication module of the 5G client, a control management unit of the 5G client, an audio and video decoder of the 5G client, an audio and video acquisition module of the 5G client, a power supply module of the 5G client, a display of the 5G client and sound equipment; the administrative server comprises a 5G television core processor of the administrative server, a 5G communication module of the administrative server, a control management unit of the administrative server, an audio and video decoder of the administrative server, an audio and video acquisition module of the administrative server, a power module of the administrative server, a display of the administrative server and sound equipment.
(III) advantageous effects
The invention has the beneficial effects that: sending an inquiry application to an inquiry service side through the 5G client; the inquiry service side receives the inquiry application, carries out business consultation according to the inquiry application, initiates a 5G video conference link, and establishes a video conference with a 5G client side; the inquiry service of the inquiry is completed, the efficiency of remote inquiry is improved, and the phenomena of seizure and delay are reduced.
Drawings
FIG. 1 is a flow chart of a method for consulting a remote administration service in accordance with an embodiment of the present invention;
fig. 2 is a schematic structural diagram of a system for consulting a remote inquiry service according to an embodiment of the present invention.
FIG. 3 is a block diagram of the hardware modules for remote inquiry services in accordance with an embodiment of the present invention;
FIG. 4 is an audio circuit diagram of a remote inquiry service consultation according to an embodiment of the present invention;
fig. 5 is an AD conversion diagram of remote inquiry service consultation according to an embodiment of the present invention;
[ description of reference ]
1: a system for remotely inquiring the consulting of the administrative services; 2: 5G client side; 3: an inquiry service end; 4: a first memory; 5: a first processor; 6: a second memory; 7: a second processor; a 5G television core processor of the 8:5G client; 9: a 5G communication module of the 5G client; 10: the 5G communication module of the inquiry service end; 11: the 5G television core processor of the inquiry service end; 12: the 5G client side comprises an audio and video acquisition module; 13: an audio and video acquisition module of the inquiry service terminal; 14: a microphone terminal; 15: carrying out operational amplifier chip; 16: an A/D conversion and core MCU module; and 17, an AD conversion core chip.
Detailed Description
For the purpose of better explaining the present invention and to facilitate understanding, the present invention will be described in detail by way of specific embodiments with reference to the accompanying drawings.
Referring to fig. 1, a method for consulting a remote inquiry service includes the steps of:
the S1 and 5G clients send inquiry applications to the inquiry service end;
step S1 further includes:
and the 5G client sends the verification information to the inquiry service side.
And S2, the inquiry service terminal receives the inquiry application and carries out business consultation according to the inquiry application.
Step S2 further includes:
and the inquiry service terminal receives and verifies the verification information, and if the verification information passes the verification information, the inquiry service terminal receives the inquiry application.
Step S2 specifically includes:
and the inquiry service terminal receives the inquiry application, creates a 5G video conference and carries out business consultation through the 5G video conference.
S3, the request service end initiates a 5G video conference link, and establishes a video conference with the 5G client;
and S4, finishing the inquiry and consultation service.
Example two
Referring to fig. 2, a system 1 for remote inquiry service of an inquiry service includes a 5G client 2 and an inquiry service terminal 3, where the 5G client 2 includes a first memory 4, a first processor 5 and a first computer program stored on the first memory 4 and operable on the first processor 5, the inquiry service terminal 3 includes a second memory 6, a second processor 7 and a second computer program stored on the second memory 6 and operable on the second processor 7, and the first processor 5 implements the following steps when executing the first computer program:
s1, sending an inquiry application to the inquiry service terminal;
the second processor 7, when executing the second computer program, implements the steps of:
step S1 further includes:
and sending verification information to the inquiry service terminal.
And S2, receiving the request for inquiry, and carrying out business consultation according to the request for inquiry.
Step S2 further includes:
and receiving the verification information and verifying, and if the verification information passes the verification, receiving the request for asking for the government affairs.
S3, initiating 5G video conference link, and establishing video conference with 5G client
Step S3 specifically includes:
and receiving the request for the inquiry and the administration, creating a 5G video conference, and carrying out business consultation through the 5G video conference.
Specifically, the 5G client and the request administration server are preferably 5G televisions, and the hardware block diagram of the 5G client and the request administration server refers to fig. 3:
when an inquiry application is initiated by an inquiry user, a 5G television core processor 8 of a 5G client sends the inquiry application through a 5G communication module 9 of the 5G client, a 5G communication module 10 of an inquiry service end receives the inquiry application, after the inquiry application is confirmed by the inquiry service end, a video conference is established between the 5G communication module 10 and the 5G client through the 5G television core processor 11 of the inquiry service end, an analog signal of a character image and audio information of the user is acquired by an audio and video acquisition module 12 after the video conference is established, the analog signal is converted into a digital signal and then is processed by the 5G television core processor 8, the image and audio signal of an inquiry person of the inquiry service is acquired by the audio and video acquisition module 13 of the inquiry service end after the 5G communication module 9 of the 5G client is subjected to audio and video decoding and then is released to sound and display equipment of the inquiry service end through the 5G television core processor 11, the digital signals are converted into digital signals and processed by a 5G television core processor 11, the digital signals are sent to a 5G communication module 9 of a 5G client through a 5G communication module 10 of an inquiry service end, and the digital signals are projected to a display and sound equipment of the 5G client through a 5G television core processor 8 after audio and video decoding.
The specific audio circuit in the audio/video acquisition module is shown in fig. 4:
14 is a connecting terminal of the microphone, which is used for connecting the microphone;
15 is a simple operational amplifier chip;
16 is an AD conversion and core MCU module;
r1 is pulled up to a power supply voltage VCC, is used for providing bias voltage R4 and R5 for MIC, is connected to the + end of VCC and 14 in series and serves as direct current bias of operational amplifier, and has two purposes, wherein one purpose is that 14 can be powered by a single power supply, and the other purpose is that an alternating current audio signal is subjected to level raising to a positive voltage to be input to 16.
Due to the existence of the capacitor C1, the DC path of 15 is a voltage follower, and the DC levels of the non-inverting, inverting and output terminals are VCC/2.
The range of sound that can be heard by the human ear is 20Hz-20KHz, the typical human speech is in the range of hundreds to 2KHz, and the treble part may be up to around 8 KHz. Considering the resources and performance of the MCU, the conversion rate of the ADC is 8KHz, and according to the Nyquist sampling theorem, the 8KHz ADC can restore 4KHz signals.
C1 and R2, R3 constitute a high pass filter, and the appropriate C1, R2 can be selected so that the cut-off frequency of the high pass filter is around several tens of Hz.
R3 and C2 form a low-pass filter, and proper C2 and R3 are selected so that the cut-off frequency is about 10 KHz.
R6 further divides the voltage so that the maximum and minimum signal values of the op-amp input are within the input range of 16.
Fig. 5 is a schematic diagram of AD conversion of the ADC module 16: the AD conversion chip 17 has two-way input, analog audio signals are connected with a 7 th pin and an 8 th pin of the 16 th pin, analog video signals are connected with a 6 th pin and an 11 th pin of the core chip 17, and each group of analog signal input circuit ends are provided with a first-order RC filter circuit connected in parallel and used for reducing alternating current components in direct current, smoothing waveforms and removing part of noise interference in the circuit.
The 15 th pin and the 16 th pin correspond to a power supply end and a ground end of the chip respectively, and a group of decoupling capacitors are connected between the two pins in parallel; a group of peripheral crystal oscillator circuits are indirectly arranged on the 2 nd pin and the 3 rd pin; the 9 th pin and the 10 th pin are positive and negative ends of a reference input, and an input signal of the 9 th pin is required to be larger than that of the 10 th pin; the 4 th pin is a chip selection pin, is effective in low level and is used as a synchronous frame signal when the module 16 communicates; pin 1 is a serial clock, Schmitt logic input, an external serial clock is added to the pin to access the serial data of the core chip 17; the 13 th pin is a serial output terminal of data, and serial data read out from an input shift register in the chip is output from the pin; the 14 th pin is a serial input terminal of data, and serial data written from an input shift register in the chip is input from the pin; the 5 th pin is a reset pin, and the low level is effective; the 12 pins are logic output pins.
During design, the 5 th pin is connected to an ADC _ NREG pin of the main control MCU; the 4 th pin is connected to an ADC _ CD pin of the master control MCU; the 1 st pin is accessed to an SPI _ SCK pin of a master control MCU; the 14 th pin is accessed to an SPI _ MOSI pin of the master control MCU; the 13 th pin is accessed to an SPI _ MOSO pin of the master control MCU; and the 12 th pin is connected to the FSMC _ CLK pin of the main control MCU. And then the acquisition of the digital audio and video by the main control MCU can be completed according to the design of the software end.
And S4, finishing the inquiry and consultation service.
The above description is only an embodiment of the present invention, and not intended to limit the scope of the present invention, and all equivalent changes made by using the contents of the present specification and the drawings, or applied directly or indirectly to the related technical fields, are included in the scope of the present invention.
Claims (9)
1. A method for consulting remotely on an inquiry service, comprising the steps of:
the S1 and 5G clients send inquiry applications to the inquiry service end;
s2, the inquiry service terminal receives the inquiry application and carries out business consultation according to the inquiry application;
s3, the request service end initiates a 5G video conference link, and establishes a video conference with the 5G client;
and S4, finishing the inquiry and consultation service.
2. The method for consulting with remote inquiry services of claim 1, wherein step S1 further comprises:
and the 5G client sends the verification information to the inquiry service side.
3. The method for consulting with remote inquiry services of claim 2, wherein step S2 further comprises:
and the inquiry service terminal receives and verifies the verification information, and if the verification information passes the verification information, the inquiry service terminal receives the inquiry application.
4. The method for consulting a remote request for political affairs according to claim 1, wherein step S3 is specifically:
and the inquiry service terminal receives the inquiry application, creates a 5G video conference and carries out business consultation through the 5G video conference.
5. A system for remote inquiry and administrative services, comprising a 5G client and an inquiry and administrative service end, wherein the 5G client comprises a first memory, a first processor and a first computer program stored on the first memory and operable on the first processor, the inquiry and administrative service end comprises a second memory, a second processor and a second computer program stored on the second memory and operable on the second processor, and the first processor implements the following steps when executing the first computer program:
s1, sending an inquiry application to the inquiry service terminal;
the second processor, when executing the second computer program, implements the steps of:
s2, receiving the request for inquiry, and consulting business according to the request for inquiry;
s3, initiating a 5G video conference link, and establishing a video conference with the 5G client;
and S4, finishing the inquiry and consultation service.
6. The system for remote inquiry services and services of claim 5, wherein said first processor, when executing said first computer program, performs the steps of:
step S1 further includes:
and sending verification information to the inquiry service terminal.
7. The system for remote inquiry services and services of claim 6, wherein said second processor, when executing said second computer program, performs the steps of:
step S2 further includes:
and receiving the verification information and verifying, and if the verification information passes the verification, receiving the request for asking for the government affairs.
8. The system for remote inquiry services of claim 5, wherein step S3 is specifically:
and receiving the request for the inquiry and the administration, creating a 5G video conference, and carrying out business consultation through the 5G video conference.
9. A hardware structure of a remote inquiry and administration service consultation system is characterized by specifically comprising a 5G client and an inquiry and administration server, wherein the 5G client comprises a 5G television core processor of the 5G client, a 5G communication module of the 5G client, a control management unit of the 5G client, an audio and video decoder of the 5G client, an audio and video acquisition module of the 5G client, a power supply module of the 5G client, a display of the 5G client and sound equipment; the administrative server comprises a 5G television core processor of the administrative server, a 5G communication module of the administrative server, a control management unit of the administrative server, an audio and video decoder of the administrative server, an audio and video acquisition module of the administrative server, a power module of the administrative server, a display of the administrative server and sound equipment.
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| Application Number | Priority Date | Filing Date | Title |
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| CN202011317379.0A CN112492256A (en) | 2020-11-23 | 2020-11-23 | Method, system and hardware structure for consulting remote request administration business |
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| CN202011317379.0A CN112492256A (en) | 2020-11-23 | 2020-11-23 | Method, system and hardware structure for consulting remote request administration business |
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| CN201527675U (en) * | 2009-09-10 | 2010-07-14 | 浙江鸿程计算机系统有限公司 | Electronic government affair integration communication service system |
| US20120206562A1 (en) * | 2001-07-16 | 2012-08-16 | Chih-Lung Yang | Method and apparatus for continuously receiving images from a plurality of video channels and for alternately continuously transmitting to each of a plurality of participants in a video conference individual images containing information concerning each of said video channels |
| CN109150722A (en) * | 2017-06-16 | 2019-01-04 | 华为技术有限公司 | A kind of method and the network equipment of business forwarding |
| US20200092519A1 (en) * | 2019-07-25 | 2020-03-19 | Lg Electronics Inc. | Video conference system using artificial intelligence |
| CN111614929A (en) * | 2020-05-22 | 2020-09-01 | 深圳英飞拓智能技术有限公司 | Acoustic positioning video conference method, system and storage medium based on 5G transmission |
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2020
- 2020-11-23 CN CN202011317379.0A patent/CN112492256A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20120206562A1 (en) * | 2001-07-16 | 2012-08-16 | Chih-Lung Yang | Method and apparatus for continuously receiving images from a plurality of video channels and for alternately continuously transmitting to each of a plurality of participants in a video conference individual images containing information concerning each of said video channels |
| CN201527675U (en) * | 2009-09-10 | 2010-07-14 | 浙江鸿程计算机系统有限公司 | Electronic government affair integration communication service system |
| CN109150722A (en) * | 2017-06-16 | 2019-01-04 | 华为技术有限公司 | A kind of method and the network equipment of business forwarding |
| US20200092519A1 (en) * | 2019-07-25 | 2020-03-19 | Lg Electronics Inc. | Video conference system using artificial intelligence |
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Application publication date: 20210312 |
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