CN112463281A - Remote assistance method, device, system, electronic equipment and storage medium - Google Patents
Remote assistance method, device, system, electronic equipment and storage medium Download PDFInfo
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Abstract
The invention provides a remote assistance method, a remote assistance device, a remote assistance system, electronic equipment and a storage medium, wherein the method is applied to operation and maintenance equipment, and the operation and maintenance equipment and user equipment are respectively in communication connection with an intermediate server; the user equipment and the operation and maintenance equipment are positioned in different local area networks; the method comprises the following steps: sending agent request information to an intermediate server; the proxy request information is used for indicating the intermediate server to forward the proxy request information to the user equipment so that the user equipment generates a proxy request successful response and feeds the proxy request successful response back to the intermediate server; and receiving a proxy request success response sent by the intermediate server, logging in the user equipment according to the login information and executing an assistance task. The method and the system are suitable for the situation that the user equipment and the operation and maintenance equipment are in different local area networks, remote desktop connection software is not needed to be installed, the operation and maintenance equipment is connected with the user equipment through the intermediate server, and remote assistance can be achieved even if the network environment where the user is located is an internal local area network.
Description
Technical Field
The present invention relates to the field of remote assistance, and in particular, to a remote assistance method, apparatus, system, electronic device, and storage medium.
Background
Remote assistance is a technique by which one computer connects or controls another computer over a network. With the development of technology, the existing remote assistance scheme is generally in a network connection mode, and operation and maintenance personnel can operate a remote computer like a local computer, so that problems can be quickly located and solved.
At present, a common remote assistance mode is to install remote desktop connection software for remote assistance through a user side and an operation and maintenance side, and the remote desktop connection software can realize remote assistance, but has some problems such as limited time, large delay, incapability of adapting to windows and the like.
Disclosure of Invention
In view of this, the present invention provides a remote assistance method, apparatus, system, electronic device and storage medium, which are suitable for a user equipment and an operation and maintenance device in different local area network scenarios, and can also implement remote assistance without installing remote desktop connection software.
In a first aspect, the present invention provides a remote assistance method, which is applied to an operation and maintenance device, where the operation and maintenance device is in communication connection with an intermediate server; the intermediate server is in communication connection with user equipment to be assisted; the user equipment and the operation and maintenance equipment are located in different local area networks; the method comprises the following steps: sending agent request information to the intermediate server; the agent request information comprises a port of user equipment to be assisted and login information; the proxy request information is used for instructing the intermediate server to forward the proxy request information to the user equipment, so that the user equipment generates a proxy request successful response and feeds the proxy request successful response back to the intermediate server; and receiving a proxy request success response sent by the intermediate server, logging in the user equipment according to the login information and executing an assistance task.
In a second aspect, the present invention further provides a remote assistance method, which is applied to an intermediate server, where the intermediate server is in communication connection with an operation and maintenance device and a user device to be assisted respectively; the operation and maintenance equipment and the user equipment are located in different local area networks; the method comprises the following steps: receiving agent request information of the operation and maintenance equipment; the agent request information comprises a port and login information of the user equipment; forwarding the agent request information to the user equipment so that the user equipment feeds back an agent request successful response according to the agent request information; and sending the agent request successful response to the operation and maintenance equipment so that the operation and maintenance equipment logs in the user equipment according to the login information and executes an assistance task.
In a third aspect, the present invention further provides a remote assistance method, which is applied to a user equipment, where the user equipment is in communication connection with an intermediate server; the intermediate server is in communication connection with the operation and maintenance equipment; the operation and maintenance equipment and the user equipment are located in different local area networks; the method comprises the following steps: receiving agent request information sent by the intermediate server; the agent request information comprises a port and login information of the user equipment; and feeding back a proxy request successful response to the intermediate server according to the proxy request information, so that after the intermediate server sends the proxy request successful response to the operation and maintenance equipment, the operation and maintenance equipment logs in the user equipment according to the login information and executes an assistance task.
In a fourth aspect, the present invention provides a remote assistance device, which is applied to an operation and maintenance device, where the operation and maintenance device is in communication connection with an intermediate server; the intermediate server is in communication connection with user equipment to be assisted; the user equipment and the operation and maintenance equipment are located in different local area networks; the method comprises the following steps: a sending module, configured to send proxy request information to the intermediate server; the agent request information comprises a port of user equipment to be assisted and login information; the proxy request information is used for instructing the intermediate server to forward the proxy request information to the user equipment, so that the user equipment generates a proxy request successful response and feeds the proxy request successful response back to the intermediate server; and the proxy module is used for receiving a proxy request success response sent by the intermediate server, logging in the user equipment according to the login information and executing an assistance task.
In a fifth aspect, the present invention further provides a remote assistance device, which is applied to an intermediate server, where the intermediate server is in communication connection with an operation and maintenance device and a user device to be assisted respectively; the operation and maintenance equipment and the user equipment are located in different local area networks; the method comprises the following steps: the receiving module is used for receiving agent request information of the operation and maintenance equipment; the agent request information comprises a port and login information of the user equipment; a sending module, configured to forward the agent request information to the user equipment, so that the user equipment feeds back an agent request success response according to the agent request information; and sending the agent request successful response to the operation and maintenance equipment so that the operation and maintenance equipment logs in the user equipment according to the login information and executes an assistance task.
In a sixth aspect, the present invention further provides a remote assistance device, which is applied to a user equipment, where the user equipment is in communication connection with an intermediate server; the intermediate server is in communication connection with the operation and maintenance equipment; the operation and maintenance equipment and the user equipment are located in different local area networks; the receiving module is used for receiving the agent request information sent by the intermediate server; the agent request information comprises a port and login information of the user equipment; and the sending module is used for feeding back a proxy request successful response to the intermediate server according to the proxy request information, so that after the intermediate server sends the proxy request successful response to the operation and maintenance equipment, the operation and maintenance equipment logs in the user equipment according to the login information and executes an assistance task.
In a seventh aspect, the present invention provides a remote assistance system, including: the system comprises an intermediate server, operation and maintenance equipment and user equipment to be assisted; the intermediate server is in communication connection with the operation and maintenance equipment and the user equipment respectively; the operation and maintenance equipment and the user equipment are located in different local area networks; the method comprises the following steps: the operation and maintenance equipment is used for sending agent request information to the intermediate server; the agent request information comprises a port of user equipment to be assisted and login information; the intermediate server is used for forwarding the agent request information to the user equipment; and the user equipment is used for feeding back a proxy request successful response to the intermediate server according to the proxy request information, so that after the intermediate server sends the proxy request successful response to the operation and maintenance equipment, the operation and maintenance equipment logs in the user equipment according to the login information and executes an assistance task.
In an eighth aspect, the present invention provides an electronic device, comprising a processor and a memory, wherein the memory stores a computer program executable by the processor, and the processor can execute the computer program to implement the remote assistance method of the first aspect, the second aspect or the third aspect.
In a ninth aspect, the present invention provides a storage medium having stored thereon a computer program which, when executed by a processor, implements the remote assistance method of the first aspect, or the second aspect, or the third aspect.
The invention provides a remote assistance method, a remote assistance device, a remote assistance system, electronic equipment and a storage medium, wherein the method is applied to operation and maintenance equipment; the intermediate server is in communication connection with user equipment to be assisted; the user equipment and the operation and maintenance equipment are located in different local area networks; the method comprises the following steps: sending agent request information to the intermediate server; the agent request information comprises a port of user equipment to be assisted and login information; the proxy request information is used for instructing the intermediate server to forward the proxy request information to the user equipment, so that the user equipment generates a proxy request successful response and feeds the proxy request successful response back to the intermediate server; and receiving a proxy request success response sent by the intermediate server, logging in the user equipment according to the login information and executing an assistance task. The difference from the prior art is that the prior art needs remote assistance through remote desktop connection software, but if a user computer is a server without a desktop or a follow-up operation and maintenance worker is in a different local area network, the remote desktop connection software cannot perform remote assistance. According to the remote assistance method and the remote assistance system, the agent request of the operation and maintenance equipment is forwarded to the user equipment through the intermediate server, the user equipment can be logged in after the operation and maintenance equipment receives the successful response of the agent request fed back by the user equipment, and remote assistance is achieved.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the embodiments will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present invention and therefore should not be considered as limiting the scope, and for those skilled in the art, other related drawings can be obtained according to the drawings without inventive efforts.
Fig. 1 is an architecture diagram of a remote assistance system according to an embodiment of the present invention;
fig. 2 is a schematic flow chart of a remote assistance method in a first scenario according to an embodiment of the present invention;
fig. 3 is a schematic flow chart of another remote assistance method in a first scenario according to an embodiment of the present invention;
fig. 4 is a schematic flowchart of a remote assistance method in a second scenario according to an embodiment of the present invention;
fig. 5 is a schematic flow chart of another remote assistance method in a second scenario according to an embodiment of the present invention;
fig. 6 is a schematic flowchart of a remote assistance method in a third scenario according to an embodiment of the present invention;
fig. 7 is a schematic flow chart of another remote assistance method in a third scenario according to an embodiment of the present invention;
fig. 8 is a human-computer interaction interface of a user equipment according to an embodiment of the present invention;
fig. 9 is a schematic diagram of signaling interaction provided in an embodiment of the present invention;
FIG. 10 is a functional block diagram of a first remote assistance device according to an embodiment of the present invention;
FIG. 11 is a functional block diagram of a second remote assistance device according to an embodiment of the present invention;
FIG. 12 is a functional block diagram of a third remote assistance device according to an embodiment of the present invention;
fig. 13 is a block diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. The components of embodiments of the present invention generally described and illustrated in the figures herein may be arranged and designed in a wide variety of different configurations.
Thus, the following detailed description of the embodiments of the present invention, presented in the figures, is not intended to limit the scope of the invention, as claimed, but is merely representative of selected embodiments of the invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It should be noted that: like reference numbers and letters refer to like items in the following figures, and thus, once an item is defined in one figure, it need not be further defined and explained in subsequent figures.
In the description of the present invention, it should be noted that if the terms "upper", "lower", "inside", "outside", etc. indicate an orientation or a positional relationship based on that shown in the drawings or that the product of the present invention is used as it is, this is only for convenience of description and simplification of the description, and it does not indicate or imply that the device or the element referred to must have a specific orientation, be constructed in a specific orientation, and be operated, and thus should not be construed as limiting the present invention.
Furthermore, the appearances of the terms "first," "second," and the like, if any, are used solely to distinguish one from another and are not to be construed as indicating or implying relative importance.
Before describing the embodiments of the present invention, terms related to the embodiments of the present invention are explained:
wide area network (public network): widearanetwork, abbreviation: WANs, also known as wide area networks, extranets, and public networks, are remote networks connecting computers in local area networks or metropolitan area networks in different regions for communication.
Local area network (intranet): localalarenetwork, abbreviation: a LAN is a computer network connecting computers in a limited area such as a house, a school, a laboratory, a university campus, or an office building.
SSH: secure Shell (SSH) is an encrypted network transport protocol that provides a secure transport environment for network services over an insecure network.
Remote assistance is a technique by which one computer connects or controls another computer over a network. In actual work, when a problem or a fault occurs on one computer and a user does not know how to deal with the problem, no people or things around the computer can solve the problem, and if the problem is urgent, the problem can even cause a company to suffer huge loss. The common remote technical support must rely on telephone communication between the operation and maintenance personnel and the user, which is time-consuming and error-prone, and remote assistance enables the operation and maintenance personnel to connect to the user computer for problem troubleshooting and solution through a network connection. With the development of technology, remote assistance is generally connected in a network mode at present, and operation and maintenance personnel can operate a remote computer like a local computer, so that problems can be quickly located and solved.
At present, in the related art, remote assistance can be performed through remote desktop connection software, and after a user installs the software, operation and maintenance personnel perform remote assistance through the same software. The inventor finds that, in the research process, the remote desktop connection software can solve the problems, but also has some problems, such as limited time, large delay, incapability of adapting to windows, and the like, and if the user computer is a server without a desktop or is in a different local area network with an operation and maintenance person, the remote desktop connection software cannot perform remote assistance.
In order to solve the above technical problem, the inventor provides a remote assistance system, and referring to fig. 1, fig. 1 is an architecture diagram of a remote assistance system provided by an embodiment of the present invention, where the remote assistance system 10 includes an intermediate server 11, a user device 12, and an operation and maintenance device 13, where the intermediate server 11 may be located in a wide area network (public network), the user device 12 is a device in the local area network 1, the operation and maintenance device 13 is a device in the local area network 2, and the intermediate server 11 may implement communication with the user device 12 and the operation and maintenance device 13 through the wide area network.
The intermediate server 11 serves as a "bridge" between the user device 12 and the operation and maintenance device 13, and is used for proxying the request of the remote assistance terminal to the corresponding remote assistance device.
The intermediate server 11 is configured to forward the agent request of the operation and maintenance device 13 to the user device 13 after the connection relationship is successfully established with the user device 12 and the operation and maintenance device 13, and after the user device 13 determines that the request is successful, feed back a successful response of the agent request fed back by the user device to the operation and maintenance device 13, so that the operation and maintenance device 13 can log in the user device 12 to start executing the assistance task.
It can be understood that, in the process of establishing the connection relationship, the intermediate server 11 is configured to determine a connection state with the user equipment 12 by determining whether a to-be-verified dynamic token (token) sent by the user equipment 12 is valid; and is further configured to verify whether the dynamic token to be verified is valid after obtaining the connection request of the operation and maintenance device, and notify the user device 12 to verify whether a remote assistance identification number (support-id) to be verified is correct.
The user equipment 12 is a machine that the user needs to assist, and is generally in an intranet where the user is located and cannot be accessed by users in a non-lan. After the user device 12 is used to successfully establish a connection with the intermediate server 11, a remote assistance identification number (support-id) is generated, which can be provided for the operation and maintenance device 13 to use when establishing a connection with the intermediate server 11.
The operation and maintenance equipment 13 is a machine used by the operation and maintenance personnel for remotely assisting the user in solving the problem, and the remote assistance terminal is not directly connected with the remote assistance equipment, but proxies the request to the remote assistance equipment by connecting with an intermediate server. And the operation and maintenance equipment 13 is used for starting connection with the intermediate server 11 through the dynamic token and the remote assistance identification number provided by the user, logging in the user equipment through the SSH after the connection with the intermediate server 11 is started, and starting remote assistance after the logging is successful.
It should be noted that the intermediate server 11 in the embodiment of the present invention supports simultaneous connection of multiple operation and maintenance devices 13 and multiple user devices 12, and the user devices can be used regardless of whether the user devices are desktop or desktop-less machines, so that the security of remote assistance is improved by using a dynamic token mechanism, and the purpose of remote assistance across local area networks is achieved.
To implement the remote assistance principle in the embodiment of the present invention, a remote assistance method is provided in the embodiment of the present invention based on the above system architecture, please refer to fig. 2, fig. 2 is a schematic flowchart of a remote assistance method in a first scenario provided in the embodiment of the present invention, and the method may be applied to the operation and maintenance device 13 shown in fig. 1, and the method may include:
and S13, sending the agent request information to the intermediate server.
It is understood that the proxy request information is used to instruct the intermediate server to forward the proxy request information to the user equipment, so that the user equipment generates a proxy request success response, and feeds back the proxy request success response to the intermediate server.
And S14, receiving a proxy request success response sent by the intermediate server, logging in the user equipment according to the login information and executing an assistance task.
Optionally, in order to implement secure communication between the operation and maintenance device and the intermediate server, an implementation manner for establishing a connection relationship between the intermediate server and the operation and maintenance device is provided below, referring to fig. 3, where fig. 3 is a schematic flow chart of another remote assistance method in a first scenario provided by the embodiment of the present invention, and the method may further include:
and S11, responding to the input operation of the user, and acquiring the dynamic token to be verified and the remote assistance identification number to be verified.
It is understood that both the dynamic token to be verified and the remote assistance identification number to be verified can be provided to the operation and maintenance personnel by the user. The operation and maintenance equipment is obtained by inputting the dynamic token to be verified and the remote assistance identification number to be verified by the operation and maintenance personnel.
And S12, sending the connection request information to the intermediate server, so that the intermediate server feeds back a connection request success response to the operation and maintenance equipment under the condition that the dynamic token to be verified is valid and the remote assistance identification number to be verified is correct.
In some possible embodiments, the dynamic token to be verified is effectively characterized: the dynamic token to be verified is consistent with the dynamic token pre-generated by the intermediate server, and the time stamp of the dynamic token to be verified is obtained within the valid time period of the pre-generated dynamic token.
It can be understood that, before the connection is established, the intermediate server may pre-generate a dynamic token, where the pre-generated dynamic token has a time limit, and if the dynamic token expires, the dynamic token will fail, and after the intermediate server obtains the to-be-verified dynamic token sent by the operation and maintenance device, it is determined whether the received to-be-verified dynamic token is the same as the pre-generated dynamic token, and if the received to-be-verified dynamic token is the same as the pre-generated dynamic token, it is determined whether the timestamp of the to-be-verified dynamic token is in the token, if so, the to-be-verified dynamic token is valid, and if not, the to.
In some possible embodiments, the remote assistance identification number to be verified is correctly characterized: the remote assistance identification number to be verified is consistent with the remote assistance identification number generated by the user equipment.
It can be understood that, after the user equipment successfully establishes a connection with the intermediate server, the user equipment generates a remote assistance identification number, and provides the remote assistance identification number to the operation and maintenance staff, and when the remote assistance identification number to be verified is the same as the remote assistance identification number generated by the user equipment, it indicates that the remote assistance identification number to be verified is correct.
In one implementation manner, the intermediate server may determine whether the dynamic token to be verified is valid and whether the remote assistance identification number to be verified is correct by determining that the dynamic token to be verified is matched with the pre-generated dynamic token and that the obtained timestamp of the dynamic token to be verified is within a valid time period of the pre-generated dynamic token, the dynamic token to be verified is valid; when the correct response of the remote assistance identification number to be verified fed back by the user equipment is obtained, the remote assistance identification number to be verified is determined to be correct;
through the mode of verifying the dynamic token and the remote assistance identification number, the safe communication between the intermediate server and the operation and maintenance equipment can be ensured.
Based on the system architecture shown in fig. 1, an embodiment of the present invention may further provide a remote assistance method, where the method may be applied to the intermediate server 11 shown in fig. 1, please refer to fig. 4, and fig. 4 is a schematic flowchart of a remote assistance method in a second scenario provided by the embodiment of the present invention, where the method may include:
and S25, receiving agent request information of the operation and maintenance equipment.
In some possible embodiments, the proxy request information includes a port of the user equipment and login information. The port may instruct the intermediate server to forward the proxy request information to the user equipment corresponding to the port.
It can be understood that, referring to fig. 1, since the operation and maintenance device 13 and the user device 12 are located in different local area networks, the user device 12 cannot be accessed by a user (i.e., the operation and maintenance device 13) of the local area network where the non-user device is located, and since the intermediate server 11 is located in a public network and can communicate with devices in the local area network, the agent request information sent by the operation and maintenance device 13 can be forwarded to the user device 12 through the intermediate server 11.
In some possible embodiments, the intermediate server may support any one of the following transport protocols with the request type of proxy: a Transmission Control Protocol (TCP) and a User Datagram Protocol (UDP), based on the TCP protocol and the UDP protocol, the intermediate server may route to different devices in the intranet service according to different ports; a stream control transmission protocol (STCP), a Stream User Datagram Protocol (SUDP), a SCTP protocol and a SUDP protocol, where the user equipment 12 and the operation and maintenance equipment 13 both need to deploy remote assistance service, and do not need to expose a port of any party in the middle server during communication; an extended Transmission Control Protocol (XTCP) can be understood as a point-to-point intranet penetration proxy, which has the same function as an STCP Protocol, but the traffic does not need to be transferred through a server; the transmission control protocol multiplexing protocol (TCPMUX) may support multiplexing of TCP ports at a service end, and access devices of different intranet services through the same port.
And S26, forwarding the agent request information to the user equipment so that the user equipment feeds back a successful response of the agent request according to the agent request information.
It can be understood that the intermediate server may forward the proxy request information to the user equipment according to the port information in the request information, and after obtaining the proxy request information, the user equipment may verify whether the login information is correct, and if so, generate a successful response to the proxy request, and if not, generate a failed response to the proxy request.
And S27, sending an agent request success response to the operation and maintenance equipment so that the operation and maintenance equipment logs in the user equipment according to the login information and executes an assistance task.
The remote assistance method provided by the invention is different from the prior art in that the prior art needs to realize remote assistance through remote desktop connection software, but if a user computer is a server without a desktop or is in a different local area network with operation and maintenance personnel, the remote desktop connection software cannot perform remote assistance. According to the remote assistance method and the remote assistance system, the agent request of the operation and maintenance equipment is forwarded to the user equipment through the intermediate server, the user equipment can be logged in after the operation and maintenance equipment receives the successful response of the agent request fed back by the user equipment, and remote assistance is achieved.
Optionally, in order to implement secure communication between the user equipment and the intermediate server and between the operation and maintenance equipment and the intermediate server, an implementation manner that the intermediate server establishes a connection relationship with the operation and maintenance equipment and the user equipment is provided below, referring to fig. 5, where fig. 5 is one of schematic flow diagrams of another remote assistance method in a first scenario provided by an embodiment of the present invention, and the method may further include:
and S21, receiving the first connection request information sent by the user equipment.
It is understood that the first connection request message includes a dynamic token to be authenticated. The dynamic token to be authenticated may be entered into the user device by the user.
And S22, when the dynamic token to be verified is determined to be valid, sending a first connection request success response to the user equipment so as to enable the user equipment to generate the remote assistance identification number.
And S23, the receiving operation and maintenance equipment sends second connection request information.
It is to be understood that the second connection request information includes a dynamic token to be authenticated and a remote assistance identification number to be authenticated. The remote assistance identification number to be verified is provided for the operation and maintenance personnel by the user and is input into the operation and maintenance equipment by the operation and maintenance personnel.
And S24, when the dynamic token to be verified is valid and the remote assistance identification number to be verified is correct, sending a second connection request success response to the operation and maintenance equipment so that the operation and maintenance equipment sends the agent request information.
Optionally, in order to avoid a series of insecure behaviors caused by unauthorized opening of the remote assistance service by other users in the user intranet, the dynamic token in the embodiment of the present invention has a valid time limit, and if the dynamic token expires, the dynamic token is invalidated and needs to be re-used by the remote assistance device for a new dynamic token, based on which, the embodiment of the present invention provides an implementation manner for verifying whether the dynamic token is valid, that is:
when the dynamic token to be verified is matched with the pre-generated dynamic token and the obtained timestamp of the dynamic token to be verified is within the valid time period of the pre-generated dynamic token, determining that the dynamic token to be verified is valid; when the correct response of the remote assistance identification number to be verified fed back by the user equipment is obtained, the remote assistance identification number to be verified is determined to be correct;
it can be understood that the correct response of the remote assistance identification number is generated after the intermediate server sends the remote assistance identification number to be verified to the user equipment, and the user equipment determines that the remote assistance identification number to be verified is correct.
Based on the system architecture shown in fig. 1, an embodiment of the present invention may further provide a remote assistance method, where the method may be applied to the user equipment 12 shown in fig. 1, please refer to fig. 6, and fig. 6 is a schematic flowchart of a remote assistance method in a third scenario provided by the embodiment of the present invention, where the method may include:
and S35, receiving the proxy request information sent by the intermediate server.
It will be appreciated that the proxy request message includes the port of the user equipment and the login information.
And S36, feeding back a proxy request success response to the intermediate server according to the proxy request information, so that after the intermediate server sends the proxy request success response to the operation and maintenance equipment, the operation and maintenance equipment logs in the user equipment according to the login information and executes an assistance task.
Optionally, in order to implement secure communication between the user equipment and the intermediate server and between the operation and maintenance equipment and the intermediate server, an implementation manner that the intermediate server establishes a connection relationship with the operation and maintenance equipment and the user equipment is provided below, referring to fig. 7, where fig. 7 is one of schematic flow diagrams of another remote assistance method in a first scenario provided by an embodiment of the present invention, and the method may further include:
and S31, responding to the input operation of the user and acquiring the dynamic token to be verified.
It will be appreciated that the user may obtain a pre-generated dynamic token provided by the intermediate server operator and enter it into the user device.
And S32, sending the connection request information to the intermediate server, so that the intermediate server feeds back a connection request success response to the user equipment after determining that the dynamic token is valid.
It can be understood that, after determining whether the dynamic token is valid, the intermediate server determines that the dynamic token to be verified is matched with the pre-generated dynamic token, and determines that the dynamic token to be verified is valid if the obtained timestamp of the dynamic token to be verified is within the valid time period of the pre-generated dynamic token.
S33, receiving a successful response of the connection request, and generating a remote assistance identification number; the remote assistance identification number is used for indicating the intermediate server to establish connection with the operation and maintenance equipment;
s34, responding to the operation for the remote assistance identification, starting the remote assistance service.
For facilitating understanding of the above process, please refer to fig. 8, and fig. 8 is a human-computer interaction interface of a user equipment according to an embodiment of the present invention. The man-machine interaction interface is provided with display information of a switch identifier of remote assistance, a dynamic token input box and a remote assistance identifier number.
Based on the man-machine interaction interface, a user inputs a dynamic token to be verified in a dynamic token input box, user equipment sends connection request information containing the dynamic token to be verified to an intermediate server, the intermediate server feeds back a response of successful connection to the user equipment after determining that the dynamic token to be verified is valid, the user can operate an identifier of a remote assistance switch on the interface at the moment, the user equipment responds to user operation and starts remote assistance service, and after the remote assistance service is started, the user equipment generates a remote assistance identifier which can be provided for operation and maintenance personnel by the user;
it can be understood that, since the dynamic token generated by the intermediate server has a valid time period limit, if the intermediate server determines that the time of the dynamic token to be verified is expired or the dynamic token is incorrect, a response of a connection error is fed back to the user equipment, and at this time, the user equipment cannot start the remote assistance service.
Based on the system architecture of fig. 1 and the embodiments of implementing remote assistance in various scenarios by the intermediate server 11, the user equipment 12 and the operation and maintenance equipment 13, an overall flowchart of the remote assistance method provided by the embodiment of the present invention is given below, and referring to fig. 9, fig. 9 is a signaling interaction diagram provided by the embodiment of the present invention.
S1, an intermediate server 11 pre-generates a dynamic token;
it will be appreciated that the pre-generated dynamic token may be provided by the server user to the user of the user device and to maintenance personnel of the operation and maintenance device.
And S2, the user equipment 12 responds to the user input operation to obtain the dynamic token to be verified.
S3, the user equipment 12 sends first connection request information to the intermediate server 11;
it will be appreciated that the first connection request includes a user-entered dynamic token to be authenticated.
S4, the intermediate server 11 verifies that the dynamic token to be verified is valid;
s5, the intermediate server 11 feeds back a successful response of the first connection request to the user equipment 12;
and S6, the user equipment 12 generates a remote assistance identification number and responds to the operation aiming at the remote assistance identification to start the remote assistance service.
It is understood that the remote assistance identification number generated by the user device 12 may be provided to the operation and maintenance personnel, and the operation and maintenance personnel inputs the operation and maintenance device to realize the secure connection between the operation and maintenance device and the intermediate server.
S7, the operation and maintenance equipment 13 responds to user input operation to obtain a dynamic token to be verified and a remote assistance identification number to be verified;
s8, the operation and maintenance equipment 13 sends second connection request information to the intermediate server;
it is to be understood that the second connection request includes the dynamic token to be authenticated and the remote assistance identification number to be authenticated.
And S9, the intermediate server 11 sends the remote assistance identification number to be verified to the user equipment 12.
S10, the user equipment 12 verifies that the remote assistance identification number to be verified is correct.
And S11, the user equipment 12 sends a correct response of the remote assistance identification number to be verified to the intermediate server 11.
And S12, the intermediate server 11 also verifies that the dynamic token to be verified is valid.
And S13, the intermediate server 11 feeds back a second connection request success response to the operation and maintenance equipment 13.
S14, the operation and maintenance equipment 13 sends agent request information to the intermediate server 11.
It will be appreciated that the proxy request message is forwarded by the intermediate server 11 to the user device 12.
S15, the intermediate server 11 responds the proxy request successfully
It is understood that the user device 12 generates a proxy request success response and then sends the proxy request success response to the intermediate server 11, and the proxy request success response is forwarded to the operation and maintenance device 13 by the intermediate server 11.
And S16, logging in the user equipment by the operation and maintenance equipment and executing an assistance task.
It can be understood that, after the intermediate server 11 forwards the agent request information to the user equipment 12, the processing result of the user equipment 12 for the request is returned to the intermediate server 11, and the intermediate server 11 forwards the request to the operation and maintenance equipment 13, if the agent request is successful, the operation and maintenance personnel logs in the user equipment, and if the result is unsuccessful, the operation and maintenance personnel receives the error information of the failure.
In order to implement steps S11 to S14 in the above embodiments to achieve corresponding technical effects, an implementation manner of a remote assistance device is provided below, and an embodiment of the present invention further provides an object defect detection device, referring to fig. 10, fig. 10 is a functional block diagram of a first remote assistance device provided in an embodiment of the present invention, where the remote assistance device 20 is applied to an operation and maintenance device, the operation and maintenance device, and an intermediate server in communication connection; the intermediate server is in communication connection with the user equipment to be assisted; the user equipment and the operation and maintenance equipment are positioned in different local area networks; the method comprises the following steps: a sending module 201 and an agent module 202.
A sending module 201, configured to send agent request information to an intermediate server; the agent request information comprises a port of the user equipment to be assisted and login information;
the proxy request information is used for instructing the intermediate server to forward the proxy request information to the user equipment so that the user equipment generates a proxy request successful response and feeds the proxy request successful response back to the intermediate server;
and the agent module 202 is configured to receive a successful response of an agent request sent by the intermediate server, log in the user equipment according to the login information, and execute an assistance task.
It is understood that the sending module 201 and the agent module 202 may perform the steps S13 to S14 in cooperation to achieve the corresponding technical effect.
Optionally, the remote assisting apparatus 20 may further include an acquiring module, and the acquiring module and the sending module may cooperatively perform steps S11 to S12 to achieve the corresponding technical effect.
In order to implement steps S21 to S26 in the above embodiments to achieve corresponding technical effects, an implementation manner of a remote assistance device is provided below, and an embodiment of the present invention further provides an object defect detection device, referring to fig. 11, fig. 11 is a functional block diagram of a second remote assistance device provided in an embodiment of the present invention, where the remote assistance device 30 is applied to an intermediate server, and the intermediate server is respectively in communication connection with an operation and maintenance device and a user equipment to be assisted; the operation and maintenance equipment and the user equipment are positioned in different local area networks; the method comprises the following steps: a receiving module 301 and a transmitting module 302.
A receiving module 301, configured to receive agent request information of an operation and maintenance device; the agent request information comprises a port of the user equipment and login information;
a sending module 302, configured to forward the agent request information to the user equipment, so that the user equipment feeds back a successful response of the agent request according to the agent request information; and sending an agent request success response to the operation and maintenance equipment so that the operation and maintenance equipment logs in the user equipment according to the login information and executes an assistance task.
It is understood that the receiving module 301 and the sending module 302 may perform the steps S25 to S27 in cooperation to achieve the corresponding technical effect.
Optionally, the remote assistance device 30 may further include a determination module, and the determination module, the receiving module 301 and the sending module 302 may cooperatively perform steps S21 to S24 to achieve the corresponding technical effect.
In order to implement steps S31 to S36 in the foregoing embodiment to achieve corresponding technical effects, an implementation manner of a remote assistance device is provided below, and an embodiment of the present invention further provides an object defect detection device, referring to fig. 12, where fig. 12 is a functional block diagram of a third remote assistance device provided in the embodiment of the present invention, and is applied to a user equipment, and the user equipment is in communication connection with an intermediate server; the intermediate server is in communication connection with the operation and maintenance equipment; the operation and maintenance equipment and the user equipment are positioned in different local area networks; the method comprises the following steps: a receiving module 401 and a transmitting module 402.
A receiving module 401, configured to receive agent request information sent by an intermediate server; the agent request information comprises a port of the user equipment and login information;
a sending module 402, configured to feed back a successful response of the proxy request to the intermediate server according to the proxy request information, so that after the intermediate server sends the successful response of the proxy request to the operation and maintenance device, the operation and maintenance device logs in the user equipment according to the login information and executes an assistance task.
It is understood that the receiving module 401 and the sending module 402 may perform the steps S35 to S36 in cooperation to achieve the corresponding technical effect.
Optionally, the remote assisting apparatus 40 may further include an obtaining module, a generating module and a starting module, and the obtaining module, the generating module, the starting module, the receiving module 301 and the sending module 302 may cooperatively perform steps S31 to S34 to achieve corresponding technical effects.
An embodiment of the present invention further provides an electronic device, as shown in fig. 13, and fig. 13 is a block diagram of a structure of an electronic device according to an embodiment of the present invention. The electronic device 50 may be any one of the user device 12, the intermediate server 11, or the operation and maintenance device 13 in fig. 1.
The electronic device 50 comprises a communication interface 501, a processor 502 and a memory 503. The processor 502, memory 503 and communication interface 501 are electrically connected to each other, directly or indirectly, to enable the transfer or interaction of data. For example, the components may be electrically connected to each other via one or more communication buses or signal lines. The memory 503 may be used for storing software programs and modules, such as program instructions/modules corresponding to the remote assistance method provided by the embodiment of the present invention, and the processor 502 executes various functional applications and data processing by executing the software programs and modules stored in the memory 503. The communication interface 501 may be used for communicating signaling or data with other node devices. The electronic device 50 may have a plurality of communication interfaces 501 in the present invention.
The memory 503 may be, but is not limited to, a Random Access Memory (RAM), a Read Only Memory (ROM), a programmable read-only memory (PROM), an erasable read-only memory (EPROM), an electrically erasable read-only memory (EEPROM), and the like.
The processor 502 may be an integrated circuit chip having signal processing capabilities. The processor may be a general-purpose processor including a Central Processing Unit (CPU), a Network Processor (NP), and the like; but may also be a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Field Programmable Gate Array (FPGA) or other programmable logic device, discrete gate or transistor logic, discrete hardware components, etc.
It is understood that the various modules of the remote assistance apparatus described above may be stored in the form of software or Firmware (Firmware) in the memory 503 of the electronic device 50 and executed by the processor 502, and at the same time, data, codes of programs, etc. required for executing the above modules may be stored in the memory 503.
An embodiment of the present invention provides a storage medium, on which a computer program is stored, and the computer program, when executed by a processor, implements the remote assistance method according to any one of the foregoing embodiments. The computer readable storage medium may be, but is not limited to, various media that can store program codes, such as a U disk, a removable hard disk, a ROM, a RAM, a PROM, an EPROM, an EEPROM, a magnetic or optical disk, etc.
The above description is only for the specific embodiment of the present invention, but the scope of the present invention is not limited thereto, and any changes or substitutions that can be easily conceived by those skilled in the art within the technical scope of the present invention are included in the scope of the present invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the appended claims.
Claims (13)
1. The remote assistance method is applied to operation and maintenance equipment, and the operation and maintenance equipment is in communication connection with an intermediate server; the intermediate server is in communication connection with user equipment to be assisted; the user equipment and the operation and maintenance equipment are located in different local area networks; the method comprises the following steps:
sending agent request information to the intermediate server; the agent request information comprises a port of user equipment to be assisted and login information;
the proxy request information is used for instructing the intermediate server to forward the proxy request information to the user equipment, so that the user equipment generates a proxy request successful response and feeds the proxy request successful response back to the intermediate server;
and receiving a proxy request success response sent by the intermediate server, logging in the user equipment according to the login information and executing an assistance task.
2. The remote assistance method according to claim 1, before sending the proxy request information to the intermediate server, further comprising:
responding to user input operation, and acquiring a dynamic token to be verified and a remote assistance identification number to be verified;
sending connection request information to the intermediate server, so that the intermediate server feeds back a connection request success response to the operation and maintenance equipment under the condition that the dynamic token to be verified is valid and the remote assistance identification number to be verified is correct;
the dynamic token to be verified effectively represents that the dynamic token to be verified is consistent with a dynamic token pre-generated by the intermediate server, and the time stamp of the dynamic token to be verified is obtained within the effective time period of the pre-generated dynamic token; the remote assistance identification number to be verified correctly represents that the remote assistance identification number to be verified is consistent with the remote assistance identification number generated by the user equipment.
3. A remote assistance method is characterized in that the method is applied to an intermediate server, and the intermediate server is respectively in communication connection with operation and maintenance equipment and user equipment to be assisted; the operation and maintenance equipment and the user equipment are located in different local area networks; the method comprises the following steps:
receiving agent request information of the operation and maintenance equipment; the agent request information comprises a port and login information of the user equipment;
forwarding the agent request information to the user equipment so that the user equipment feeds back an agent request successful response according to the agent request information;
and sending the agent request successful response to the operation and maintenance equipment so that the operation and maintenance equipment logs in the user equipment according to the login information and executes an assistance task.
4. The remote assistance method according to claim 3, further comprising, before receiving the agent request information of the operation and maintenance device:
receiving first connection request information sent by the user equipment; the first connection request information comprises a dynamic token to be verified;
when the dynamic token to be verified is determined to be valid, sending a first connection request success response to the user equipment so that the user equipment generates a remote assistance identification number;
receiving second connection request information sent by the operation and maintenance equipment; the second connection request information comprises the dynamic token to be verified and the remote assistance identification number to be verified;
and when the dynamic token to be verified is determined to be valid and the remote assistance identification number to be verified is determined to be correct, sending a second connection request success response to the operation and maintenance equipment so that the operation and maintenance equipment sends agent request information.
5. The remote assistance method according to claim 4, wherein before sending the second connection request success response to the operation and maintenance device, the method further comprises:
when the dynamic token to be verified is determined to be matched with the pre-generated dynamic token, and the obtained timestamp of the dynamic token to be verified is within the valid time period of the pre-generated dynamic token, determining that the dynamic token to be verified is valid;
when the correct response of the remote assistance identification number to be verified fed back by the user equipment is obtained, the remote assistance identification number to be verified is determined to be correct;
the correct response of the remote assistance identification number is generated after the intermediate server sends the remote assistance identification number to be verified to the user equipment, and the user equipment determines that the remote assistance identification number to be verified is correct.
6. A remote assistance method is applied to user equipment, and the user equipment is in communication connection with an intermediate server; the intermediate server is in communication connection with the operation and maintenance equipment; the operation and maintenance equipment and the user equipment are located in different local area networks; the method comprises the following steps:
receiving agent request information sent by the intermediate server; the agent request information comprises a port and login information of the user equipment;
and feeding back a proxy request successful response to the intermediate server according to the proxy request information, so that after the intermediate server sends the proxy request successful response to the operation and maintenance equipment, the operation and maintenance equipment logs in the user equipment according to the login information and executes an assistance task.
7. The remote assistance method according to claim 6, before receiving the proxy request message sent by the intermediate server, further comprising:
responding to user input operation, and acquiring a dynamic token to be verified;
sending connection request information to the intermediate server, so that the intermediate server feeds back a connection request success response to the user equipment after determining that the dynamic token is valid;
receiving a successful response of the connection request, and generating a remote assistance identification number; the remote assistance identification number is used for indicating the intermediate server to establish connection with the operation and maintenance equipment;
and responding to the operation aiming at the remote assistance identification, and starting the remote assistance service.
8. The remote assistance device is applied to operation and maintenance equipment, and the operation and maintenance equipment is in communication connection with an intermediate server; the intermediate server is in communication connection with user equipment to be assisted; the user equipment and the operation and maintenance equipment are located in different local area networks; the method comprises the following steps:
a sending module, configured to send proxy request information to the intermediate server; the agent request information comprises a port of user equipment to be assisted and login information;
the proxy request information is used for instructing the intermediate server to forward the proxy request information to the user equipment, so that the user equipment generates a proxy request successful response and feeds the proxy request successful response back to the intermediate server;
and the proxy module is used for receiving a proxy request success response sent by the intermediate server, logging in the user equipment according to the login information and executing an assistance task.
9. The remote assistance device is applied to an intermediate server, and the intermediate server is respectively in communication connection with operation and maintenance equipment and user equipment to be assisted; the operation and maintenance equipment and the user equipment are located in different local area networks; the method comprises the following steps:
the receiving module is used for receiving agent request information of the operation and maintenance equipment; the agent request information comprises a port and login information of the user equipment;
a sending module, configured to forward the agent request information to the user equipment, so that the user equipment feeds back an agent request success response according to the agent request information; and sending the agent request successful response to the operation and maintenance equipment so that the operation and maintenance equipment logs in the user equipment according to the login information and executes an assistance task.
10. A remote assistance device is applied to user equipment, and the user equipment is in communication connection with an intermediate server; the intermediate server is in communication connection with the operation and maintenance equipment; the operation and maintenance equipment and the user equipment are located in different local area networks; the method comprises the following steps:
the receiving module is used for receiving the agent request information sent by the intermediate server; the agent request information comprises a port and login information of the user equipment;
and the sending module is used for feeding back a proxy request successful response to the intermediate server according to the proxy request information, so that after the intermediate server sends the proxy request successful response to the operation and maintenance equipment, the operation and maintenance equipment logs in the user equipment according to the login information and executes an assistance task.
11. A remote assistance system, characterized in that the remote assistance system comprises: the system comprises an intermediate server, operation and maintenance equipment and user equipment to be assisted; the intermediate server is in communication connection with the operation and maintenance equipment and the user equipment respectively; the operation and maintenance equipment and the user equipment are located in different local area networks; the method comprises the following steps:
the operation and maintenance equipment is used for sending agent request information to the intermediate server; the agent request information comprises a port of user equipment to be assisted and login information;
the intermediate server is used for forwarding the agent request information to the user equipment;
and the user equipment is used for feeding back a proxy request successful response to the intermediate server according to the proxy request information, so that after the intermediate server sends the proxy request successful response to the operation and maintenance equipment, the operation and maintenance equipment logs in the user equipment according to the login information and executes an assistance task.
12. An electronic device comprising a processor and a memory, the memory storing a computer program executable by the processor, the processor being capable of executing the computer program to implement the remote assistance method of any one of claims 1-2 or to implement the remote assistance method of any one of claims 3-5 or to implement the remote assistance method of any one of claims 6-7.
13. A storage medium on which a computer program is stored, which computer program, when being executed by a processor, carries out the remote assistance method of any one of claims 1 to 2 or carries out the remote assistance method of any one of claims 3 to 5 or carries out the remote assistance method of any one of claims 6 to 7.
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