CN112448927B - Service request processing method and device - Google Patents
Service request processing method and device Download PDFInfo
- Publication number
- CN112448927B CN112448927B CN201910819065.1A CN201910819065A CN112448927B CN 112448927 B CN112448927 B CN 112448927B CN 201910819065 A CN201910819065 A CN 201910819065A CN 112448927 B CN112448927 B CN 112448927B
- Authority
- CN
- China
- Prior art keywords
- service
- account
- vehicle
- sub
- mounted client
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/10—Network architectures or network communication protocols for network security for controlling access to devices or network resources
- H04L63/102—Entity profiles
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/10—Network architectures or network communication protocols for network security for controlling access to devices or network resources
- H04L63/105—Multiple levels of security
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/60—Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
Abstract
The embodiment of the invention provides a service request processing method and a service request processing device, which are applied to a user data management platform, wherein the user data management platform is respectively connected with a resource server platform and a vehicle-mounted client installed in a vehicle, and the method comprises the following steps: responding to a service acquisition request aiming at the vehicle-mounted client, wherein the service acquisition request comprises: combining account numbers; determining a sub-account corresponding to the combined account; and acquiring service data corresponding to the service acquisition request from the resource service platform by using the service account bound to the sub-account, and returning the acquired service data corresponding to the service acquisition request to the vehicle-mounted client. The service information is acquired through the combined account bound with the sub-accounts, so that the personalized service suitable for multiple users is returned, and the flexibility of acquiring the vehicle-mounted service is improved.
Description
Technical Field
The present invention relates to the field of vehicle technologies, and in particular, to a method and an apparatus for processing a service request.
Background
Along with the rapid development of the internet, the application of the internet in the field of automobiles is gradually developed towards intellectualization, and various novel resources are continuously introduced to automobiles to meet the requirements of people on the aspects of life. Along with the improvement of the service quality requirements of people, people like to obtain services which can reflect individual differentiation and existence sense,
however, most internet automobiles only provide services for the primary driver, and obtain an application server required by a user according to the binding relationship between the primary driver and the application services, while the requirements for other people in the automobile can only be met through communication between the driver and other people.
This model of servicing only a single individual in a vehicle is inadequate and does not meet the needs of others than the driver for the services provided by an internet vehicle.
Disclosure of Invention
In view of the above, the present invention is directed to a method and an apparatus for processing a service request, so as to solve the problem that the existing vehicle cannot simultaneously satisfy different service requirements of multiple entities in the same vehicle.
In order to achieve the purpose, the technical scheme of the invention is realized as follows:
a processing method of service request is applied to a user data management platform, the user data management platform is respectively connected with a resource server platform and a vehicle-mounted client installed on a vehicle, and the method comprises the following steps:
responding to a service acquisition request aiming at the vehicle-mounted client, wherein the service acquisition request comprises: combining account numbers;
determining a sub-account corresponding to the combined account;
and acquiring service data corresponding to the service acquisition request from the resource service platform by using the service account bound to the sub-account, and returning the acquired service data corresponding to the service acquisition request to the vehicle-mounted client.
Optionally, after the step of acquiring the service data corresponding to the service acquisition request from the resource service platform by using the sub-account, the method further includes:
and filtering invalid service data in the service data according to the historical service record corresponding to the sub-account.
Optionally, the service acquisition request further includes: the step of acquiring the service data corresponding to the service acquisition request from the resource service platform by using the service account bound to the sub account includes:
and accessing the resource service platform by using the service account number bound by the sub account number to acquire service data corresponding to the service identifier.
Optionally, the service acquisition request is generated and sent by the vehicle-mounted client according to a service identifier, the service identifier is obtained by matching the vehicle-mounted server according to a keyword and a historical service record of the sub-account, the keyword is determined by the vehicle-mounted client according to semantic features, and the semantic features are extracted from the received voice instruction by the vehicle-mounted client.
Optionally, the service acquisition request is generated and sent by the vehicle-mounted client according to a service identifier when the current condition meets a preset starting condition, and the service identifier corresponds to the preset starting condition.
The invention provides a service request processing device, which aims to solve the problem that the existing vehicle cannot simultaneously meet different service requirements of a plurality of vehicles in the same vehicle.
In order to achieve the purpose, the technical scheme of the invention is realized as follows:
a service request processing device is applied to a user data management platform, wherein the user data management platform is respectively connected with a resource server platform and a vehicle-mounted client installed in a vehicle, and the device comprises:
a request obtaining module, configured to respond to a service obtaining request for the vehicle-mounted client, where the service obtaining request includes: combining account numbers;
the determining module is used for determining the sub-account corresponding to the combined account;
and the return module is used for acquiring the service request corresponding to the service acquisition request from the resource service platform by using the service account number bound by the sub account number, and returning the acquired service data corresponding to the service acquisition request to the vehicle-mounted client.
Optionally, the return module includes:
and the filtering submodule is used for filtering invalid service data in the service data according to the historical service record corresponding to the sub account number.
Optionally, the return module includes:
and the obtaining sub-module is used for accessing the resource service platform by using the service account number bound by the sub-account number so as to obtain the service data corresponding to the service identifier.
Optionally, the service acquisition request is generated and sent by the vehicle-mounted client according to a service identifier, the service identifier is obtained by matching the vehicle-mounted server according to a keyword and a historical service record of the sub-account, the keyword is determined by the vehicle-mounted client according to a semantic feature, and the semantic feature is extracted by the vehicle-mounted client from a received voice instruction.
Optionally, the service acquisition request is generated and sent according to a service identifier when the current condition meets a preset starting condition, where the service identifier corresponds to the preset starting condition.
Compared with the prior art, the method and the device for processing the service request have the following advantages that:
the embodiment of the invention provides a method and a device for processing a service request, wherein the method is applied to a user data management platform, the user data management platform is respectively connected with a vehicle-mounted client and a resource service platform which are installed on a vehicle, and the method comprises the following steps: responding to a service acquisition request aiming at the vehicle-mounted client, wherein the service acquisition request comprises: combining account numbers; (ii) a And acquiring service data corresponding to the service acquisition request from the resource service platform by using the service account bound with the sub-account, and returning the acquired service data corresponding to the service acquisition request to the vehicle-mounted client. The service information is acquired through the combined account bound with the sub-accounts so as to return personalized services suitable for multiple users, and the flexibility of acquiring the vehicle-mounted services is improved.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention, illustrate embodiments of the invention and together with the description serve to explain the invention and do not constitute a limitation of the invention. In the drawings:
fig. 1 is a flowchart illustrating steps of a method for processing a service request according to an embodiment of the present invention;
FIG. 2 is a flowchart illustrating steps of another method for processing a service request according to an embodiment of the present invention;
fig. 3 is a flowchart illustrating steps of a login authentication method in another processing method of a service request according to an embodiment of the present invention;
fig. 4 is a schematic diagram of a service information acquisition relationship provided in the embodiment of the present invention;
fig. 5 is a block diagram of a device for processing a service request according to an embodiment of the present invention;
fig. 6 is a block diagram of a system for processing a service request according to an embodiment of the present invention.
Detailed Description
It should be noted that the embodiments and features of the embodiments of the present invention may be combined with each other without conflict.
The present invention will be described in detail below with reference to the embodiments with reference to the attached drawings.
Referring to fig. 1, an embodiment of the present invention provides a method for processing a service request, which is applied to a user data management platform, where the user data management platform is connected to a vehicle-mounted client and a resource service platform installed in a vehicle, respectively, and the method includes:
In the embodiment of the invention, the vehicle-mounted client is installed in an application program on the vehicle-mounted terminal and is used for logging in, logging out and changing a user account, sending a service acquisition request of a user, receiving and displaying service information and the like.
The user data management platform is a cloud server for providing data support for a vehicle-mounted client, and is mainly used for storing and managing personal information of a user, feeding back service information according to a service request sent by the user, collecting, analyzing and calculating historical service records of the user, and binding and unbinding a combined account.
The resource service platform is used for providing service information for a user, and may be a local server docked by the user data management platform or a third-party server, and it can be understood that the resource service platform is a background server of application software, for example: navigation applications, on-demand applications, shopping applications, and the like.
The service acquisition request may be acquired in multiple ways, for example: the user selects corresponding service through the vehicle-mounted client to send a service acquisition request to the user data management platform, or the vehicle-mounted client automatically sends a corresponding service acquisition request to the user data management platform when meeting a preset condition, or the user data management platform automatically generates the service acquisition request when meeting the preset condition, or other terminals except the vehicle-mounted client can send the service acquisition request aiming at the vehicle-mounted client to the user data management platform after authorization, and the like, wherein the specific mode of the user data management platform for acquiring the service acquisition request is not limited here.
And the vehicle-mounted client determines a corresponding service data providing mode by judging whether the current login account of the vehicle-mounted client is a combined account or a personal account. The combined account is an account with a unique user name generated by binding at least two sub-accounts by the user data management platform, and the personal account corresponds to a single user.
In the embodiment of the invention, when the user data management platform receives a service acquisition request sent by a vehicle-mounted client and the type of a current login account on the vehicle-mounted client is a combined account, a corresponding sub-account is inquired according to the combined account. The combined account is an account with a unique user name generated after the user data management platform binds at least two sub-accounts, for example: the user data management platform binds the sub-account a and the sub-account b to generate a corresponding combined account c, the combined account c can log in at a vehicle-mounted client, and the user data management platform can search the corresponding sub-account a and the corresponding sub-account b through the combined account c. The user data management platform stores the combined number and the corresponding sub-accounts in a mutual correlation relationship to be used for acquiring service information from the resource service platform through the corresponding sub-accounts when receiving a service acquisition request carrying the combined account.
According to the embodiment of the invention, the login combined account is mapped to the corresponding sub-accounts, so that the effect of simultaneously logging in multiple accounts of a single client is realized, and the limitation that the vehicle-mounted client can only log in with a single account is overcome. The user can bind at any time according to the actual requirements of the user to generate a combined account, for example: the passenger has father A, mother B, son C, daughter D, son-in-law E and grandson F, and when in the travel mode, the combined account G can be in the form of ABCDEF; in the working mode, the form of the combined account H can be CE; in the learning mode, the form of the combined account I may be CEDF, so that the requirements for acquiring different service information are met by the combined accounts in different forms.
And when the current login account of the vehicle-mounted client is not the combined account, namely the current login account is a personal account, acquiring service data corresponding to the service acquisition request from the resource service platform through the service account bound by the personal account, and returning the service data to the vehicle-mounted client.
And 103, acquiring service data corresponding to the service acquisition request from the resource service platform by using the service account bound to the sub account, and returning the acquired service data corresponding to the service acquisition request to the vehicle-mounted client.
In the embodiment of the invention, the user data management platform generates sub-service acquisition requests corresponding to sub-accounts in the combined account according to the service acquisition requests, and sends the sub-service acquisition requests to corresponding resource service platforms to acquire a plurality of service data.
In practical application, the service acquisition request is sent based on a vehicle-mounted client logged in with a combined account, and the user data management platform needs to acquire service data from the resource service platform through corresponding sub-accounts according to the service acquisition request, so that different service data suitable for users corresponding to the sub-accounts can be acquired from the resource service platform under the condition that only one service acquisition request carrying the combined account is sent by the vehicle-mounted client. For example: the method comprises the steps that at the lunch dining time, a vehicle-mounted client actively sends a catering service acquisition request to a user data management platform through a certain combined account, the combined account corresponds to sub-accounts of users 1-3, the user data management platform determines that the user 1 likes to eat pasta at lunch through analyzing historical service records of the users 1-3, the user 2 likes to eat rice at lunch, the user 3 likes to eat hot pot at lunch, and the user data management platform can acquire catering service information about pasta, rice and hot pot through the sub-accounts respectively. Because the service account number bound by the sub-account number of the user corresponds to the mobile phone number of the user, the user data management platform can return the catering service information to the mobile terminal corresponding to the mobile phone number of the user through the mobile internet, and the corresponding catering service information can be received even if the user is not in the car; the user data management platform can also return the catering service information to the vehicle-mounted client, and then the user can select required contents from the catering service information according to the actual requirements of the user. It can be understood that different users in the same vehicle space have different personal preferences, and more users can experience better life service only by being not limited to the differentiated service of a certain individual.
The method for processing the service request is applied to a user data management platform, the user data management platform is respectively connected with a vehicle-mounted client and a resource service platform which are installed on a vehicle, and the method comprises the following steps: responding to a service acquisition request aiming at the vehicle-mounted client, wherein the service acquisition request comprises: combining the account numbers; (ii) a And acquiring service data corresponding to the service acquisition request from the resource service platform by using the service account bound to the sub-account, and returning the acquired service data corresponding to the service acquisition request to the vehicle-mounted client. The service information is acquired through the combined account bound with the sub-accounts, so that the personalized service suitable for multiple users is returned, and the flexibility of acquiring the vehicle-mounted service is improved.
Referring to fig. 2, an embodiment of the present invention provides another method for processing a service request, where the method is applied to a user data management platform, where the user data management platform is connected to a vehicle-mounted client and a resource service platform installed in a vehicle, and the method may include:
In the embodiment of the invention, after logging in the vehicle-mounted client through the sub-account, a driver of a vehicle can select the sub-account to be bound or the corresponding mobile phone number to add through a phone book in the vehicle-mounted client, or manually input the sub-account to be bound or the corresponding mobile phone number to add, and after the operation of adding the sub-account to be bound is completed, the vehicle-mounted client sends an account combination request carrying the added sub-account to the user data management platform.
In practical application, the sub-account includes: the primary account number and/or the secondary account number. When the vehicle is registered at the vehicle client, a primary account is created according to personal information of a vehicle owner, and the primary account can obtain a secondary account by authorizing other personal accounts. For example: for a vehicle of a user of a certain family, a father registers a primary account number at a vehicle client by using personal information, a child and a mother can also register at the vehicle client to obtain a personal account number, then the father can authorize the personal account number registered by the child and the mother through the primary account number to become an auxiliary account number corresponding to the primary account number, and after authorization, the father can log in the vehicle-mounted client through the auxiliary account number and send an account number combination request.
And 202, after the sub-account numbers are successfully verified, combining the at least two sub-account numbers into a combined account number.
In the embodiment of the invention, the user data management platform performs identity verification on the sub-account number carried in the account number combination request, and verifies whether the sub-account number is successful or not by confirming whether the sub-account number is a primary account of the vehicle and/or an auxiliary account number authorized by the primary account number. And if the sub-account numbers are successfully verified, binding at least two sub-account numbers and generating a corresponding combined account number. And if the sub-account verification fails, returning a sub-account information error prompt to the vehicle-mounted client, and informing the user to refill the sub-account information.
According to the embodiment of the invention, the multiple sub-accounts are bound according to the user requirements and the corresponding combined account is generated, so that the user can simultaneously log in the multiple sub-accounts through a single vehicle-mounted client.
In the embodiment of the invention, when the vehicle provided with the vehicle-mounted client is started, the vehicle-mounted client is also automatically started, and after the vehicle-mounted client is started, the current user in the vehicle can be automatically identified through the biological identification function of the vehicle-mounted client.
And 204, if at least two current users exist, combining the sub-accounts corresponding to the at least two current users into a combined account.
In the embodiment of the present invention, in order to provide personalized service information for a plurality of users in a vehicle more conveniently, the vehicle-mounted client may pre-enter sub-accounts of each current user and corresponding user information, and after a user enters the vehicle, the user may automatically confirm that the user has entered the vehicle in a user list of the vehicle-mounted client, or may use a biometric function provided by the vehicle-mounted client, such as: the vehicle-mounted client side can send an account combination request to the user data management platform according to the sub-accounts corresponding to the users who enter the vehicle. For example: the method comprises the steps that sub-accounts and user information of three people including small red, small bright and small white are recorded in a vehicle, when the small red and the small white enter the vehicle, a vehicle-mounted client side confirms that the small red and the small white enter the vehicle according to modes of biological recognition or self input of a user and the like, and then an account combination request containing two corresponding sub-accounts of the small red and the small white is sent to a user data management platform. The user data management platform can extract a plurality of sub-accounts in the account combination request according to the received account combination request, and inquire corresponding user information, and then the user data management platform can bind the sub-accounts and the corresponding user information and generate corresponding combined accounts.
In the embodiment of the invention, the vehicle-mounted background server sends the account switching instruction to the vehicle-mounted client so that the vehicle-mounted client switches the current login account into the combined account, and the combined account corresponds to a plurality of sub-accounts on the user data management platform, and after the vehicle-mounted client logs in the combined account, the service information suitable for each sub-account can be acquired through the plurality of sub-accounts through the user data management platform, so that the step that the user logs in again after account combination is omitted, and the user experience is improved.
Optionally, referring to fig. 3, the step 205 may include:
In the embodiment of the present invention, when the resource service platform is a background server of a third-party application, the user data management platform needs to access the corresponding resource service platform by using the service account to obtain the service information. Therefore, the vehicle-mounted client needs to locally query whether a bound service account exists in the binding relationship of the sub-accounts, so as to determine whether the sub-accounts are bound to the service account of the resource server platform.
And step 2052, if the sub-account is not bound with the service account of the resource service platform, returning a service account binding prompt to the vehicle-mounted client to acquire the service account.
In the embodiment of the invention, when the sub-account is not bound with the service account, the user data management platform informs the user of inputting the service account by returning an account binding prompt to the vehicle-mounted client, and binds the service account and the sub-account with each other.
In the embodiment of the present invention, if the sub-account is already associated with the service account, the number of the service accounts may be one or more, and the background server may log in the resource service platform corresponding to one or more service accounts according to the sub-account, so that consistency of account information of multiple service accounts needs to be verified, where consistency verification means that a user may have the same user name, and multiple accounts registered by using different mobile phone numbers need to ensure consistency of account information by the user data management platform.
And step 2054, if the account information of the sub-account is consistent with the account information of the service account, switching the current login account of the vehicle-mounted client to the combined account.
In the embodiment of the invention, when the account information of the sub-accounts is consistent with the account information of the service account, the user data management platform logs in the resource service platform according to the service account corresponding to each sub-account, and sends an account switching instruction to the vehicle-mounted client, so that the vehicle-mounted client switches the current login account into the generated combined account.
It can be understood that after the combined account logs in, the login state of the combined account in the user data management platform is mapped with the login states of a plurality of sub-accounts, and each sub-account is bound with the login state of a service account in the resource service platform.
And step 2055, if the account information of the sub-account is inconsistent with the account information of the service account, returning a service account information error prompt to the vehicle-mounted client to change the service account.
In the embodiment of the invention, if the account information of the sub-account is inconsistent with the account information of the service account, the inconsistent service account is removed, and a service account change notification is sent to the user, so that the user re-fills the inconsistent service account.
When the combined account logs in, the embodiment of the invention verifies the consistency of the service account bound by each sub-account in the combined account, thereby ensuring the uniqueness of user information.
This step can refer to the detailed description of step 101, which is not repeated herein.
Optionally, the service acquisition request is generated and sent by the vehicle-mounted client according to a service identifier, the service identifier is obtained by matching the vehicle-mounted server according to a keyword and a historical service record of the sub-account, the keyword is determined by the vehicle-mounted client according to a semantic feature, and the semantic feature is extracted by the vehicle-mounted client from a received voice instruction.
In the embodiment of the invention, the vehicle-mounted client is connected with an audio acquisition device, the audio acquisition device acquires voice information of personnel in the vehicle, firstly, the voice information acquired by the audio acquisition device needs to be converted into text information through a voice recognition module, then, the text information is input into a semantic recognition module to analyze the text information, and the semantic features of the text information are extracted. The voice recognition module and the semantic recognition module can be arranged on a vehicle-mounted client side or on a user data management platform. The speech recognition module may be obtained based on a speech recognition model such as a gaussian mixture model or a hidden markov model in the related art, and the semantic recognition model may be obtained based on a Natural Language Processing (NLP) model.
In the embodiment of the present invention, the keyword of the service that the user needs to acquire may be determined according to the semantic features, the application name, the application alias, and descriptive words in other functions and appearances of the application may be used as the keyword, and the keyword is bound to the service identifier of the application, and the corresponding relationship between the keyword and the service identifier is stored in the vehicle-mounted client, so that the service identifier corresponding to the keyword may be acquired from the corresponding relationship. For example, "the love art" and "the application watching the video" may be used as keywords of the love art and bound to the service identifier of the love art. Further, the user can input the voice command and the actual requirement of the user certainly, for example, the user inputs "lunch really good eating" through the voice command, wherein "lunch" and "really good eating" are not the actual requirement of the user but the evaluation of the user, at this time, the vehicle-mounted client identifies the real intention of the voice and gives a corresponding response, such as "thank you", and the identification function is to compare the keyword extracted based on the voice information input by the user with the historical service record of the user, and identify the actual intention of the user inputting the voice command through analyzing the behavior habits of the user, so as to improve the accuracy of providing the service for the user.
In the embodiment of the invention, when the corresponding service identifier is inquired, the matching is confirmed to be successful, and a service acquisition request carrying the service identifier is sent to the user data management platform. It will be appreciated that the voice command input by the user through voice may not be the user's true intent and not related to the service requirements. For example: if a user says that i want to eat, the voice command reflects the service requirement, and if the user says that i want to start eating, the voice command does not reflect the service requirement, so the voice command needs to be deleted.
In the embodiment of the invention, the voice instruction of the user is acquired through voice input, and the voice instruction is filtered, in addition, the user can manually initiate the service acquisition request on the vehicle-mounted client of the vehicle, so that the misoperation phenomenon of the voice input of the user is avoided while the convenience of acquiring the service information through the vehicle-mounted client of the user is improved.
And step 207, acquiring service data corresponding to the service identifier from the resource service platform by using the service account bound to the sub account.
In the embodiment of the present invention, the resource service platform searches, according to the service identifier in the service acquisition request, the sub-account bound with the resource service platform corresponding to the service identifier in the account combination, and accesses the resource service platform through the sub-account and the service account corresponding to the resource service platform, so as to acquire the service data corresponding to the service identifier. It can be understood that, because the combined account includes a plurality of sub-accounts, and the sub-accounts all have corresponding user information, the user information is not necessarily the same, and most of the existing resource service platforms register with a certain individual user information as registration information, and cannot realize registration of the combined account including a plurality of registration information, the resource service platform cannot directly access the resource service platform through the combined account.
And 208, filtering invalid service data in the service data according to the historical service record corresponding to the sub account, and returning the acquired service data corresponding to the service acquisition request to the vehicle-mounted client.
In the embodiment of the invention, the user data management platform analyzes and obtains the behavior preference of each sub-account according to the historical service record corresponding to the sub-account, and when the sub-account acquires service information each time, the user data management platform identifies and extracts service features with preset dimensionality in the acquired service information, and calculates according to the extracted service features to obtain the behavior preference of the user. And then screening the acquired service data according to the behavior preference, thereby extracting the sub-service data which accords with the behavior preference. In practical applications, the service characteristics may include time, geographic location, service category, service price, for example: when a certain user is used to eat Beijing dishes on Monday and Monday, Japanese dishes are eaten on Tuesday, the price of eating the Beijing dishes is less than 50, and the restaurants are within 2 kilometers of home, the user data management platform extracts the service types, address positions, service prices and time in the dining history service record of the user and calculates the service types, address positions, service prices and time, and the actual behavior preference of the user is judged to be that the user eats the Beijing dishes, is within 2 kilometers of home and has a price of less than 50. The user data management platform can push to the user 500 meters away from the user's home and 19 Peking dish restaurants consumed per capita to the user according to the behavior preference. The above analysis of big data according to the user history service record is only a simple example, the service features of the preset dimension may be configured according to actual requirements, and the specific configuration mode is not limited here. And according to the behavior preference obtained by the service characteristics of the preset dimensionality, the user data management platform can provide more targeted multi-dimensional service information for the user.
And then summarizing the sub-service data corresponding to each sub-account number and returning the summarized sub-service data to the corresponding vehicle-mounted client. Referring to fig. 4, as an example, there are combined accounts 1, 2, and 3, where the combined account 1 corresponds to sub-accounts 1 to 6, the combined account 2 corresponds to sub-accounts 1, 3, 4, and 5, and the combined account 3 corresponds to sub-accounts 1, 5, and 6; the vehicle-mounted client logged in by the combined account 1 can respectively acquire the required service information a and c from the resource service platform A, B through the user data management platform, the vehicle-mounted client logged in by the combined account 2 can respectively acquire the required service information b, e and g from the resource service platform A, C, D through the user data management platform, and the vehicle-mounted client logged in by the combined account 3 can respectively acquire the required service information d and f from the resource service platform B, C through the user data management platform. It is understood that the same sub-account number may correspond to multiple combined account numbers.
And screening the acquired service information according to the historical service records of the sub-accounts, and returning the service information to the vehicle-mounted client terminal logged in by the corresponding combined account, thereby providing personalized service information for each user on the same vehicle.
Optionally, the service acquisition request is generated and sent by the vehicle-mounted client according to a service identifier when the current condition meets a preset starting condition, where the service identifier corresponds to the preset starting condition.
In the embodiment of the invention, besides processing the active input of the user by the way that the vehicle-mounted client provides the service information for the user, the vehicle-mounted client can also automatically push the corresponding service information to the user by presetting the preset starting condition corresponding to the service. The preset starting condition may be a starting condition determined according to different types of preset services, and may be obtained according to one or more factors of a time node, an ambient temperature, a vehicle condition, a weather condition, and the like. The preset starting condition can be automatically generated according to the behavior preference corresponding to the combined account logged in by the vehicle-mounted client, or can be configured by a user through manual input.
In the embodiment of the present invention, the preset service may be one or more service information that is automatically pushed to the user after the surrounding environment or the vehicle reaches a preset starting condition, where the preset service corresponds to the one or more service starting conditions. The preset service can be push catering information, the corresponding preset starting condition is a preset time node, if the current time is at the time node, the vehicle-mounted client automatically sends a service acquisition request containing a server identifier of the catering service type to the user data management platform so as to acquire corresponding catering service information, and the vehicle-mounted client can push the service information to a user in a picture form and/or a voice form.
According to the embodiment of the invention, the service information corresponding to the preset service is provided for the user according to the preset starting condition, so that the diversity of the service information acquired by the user through the vehicle-mounted client is increased.
The embodiment of the invention provides another service request processing method, which is applied to a user data management platform, wherein the user data management platform is respectively connected with a vehicle-mounted client and a resource service platform which are installed on a vehicle, and the method comprises the following steps: responding to a service acquisition request aiming at the vehicle-mounted client, wherein the service acquisition request comprises: combining account numbers; (ii) a And acquiring service data corresponding to the service acquisition request from the resource service platform by using the service account bound to the sub-account, and returning the acquired service data corresponding to the service acquisition request to the vehicle-mounted client. The service information is acquired through the combined account bound with the sub-accounts, so that the personalized service suitable for multiple users is returned, and the flexibility of acquiring the vehicle-mounted service is improved.
Referring to fig. 5, a block diagram 30 of a service request processing device is shown, which is applied to a user data management platform, the user data management platform is respectively connected with a resource server platform and a vehicle-mounted client installed in a vehicle, and the device includes:
a request obtaining module 301, configured to respond to a service obtaining request for the vehicle-mounted client, where the service obtaining request includes: the account numbers are combined.
A determining module 302, configured to determine a sub-account corresponding to the combined account.
A returning module 303, configured to acquire, by using the service account bound to the sub-account, the service request corresponding to the service acquisition request from the resource service platform, and return the acquired service data corresponding to the service acquisition request to the vehicle-mounted client.
The device for processing the service request is applied to a user data management platform, the user data management platform is respectively connected with a resource server platform and a vehicle-mounted client installed in a vehicle, and the device comprises: a request obtaining module, configured to respond to a service obtaining request for the vehicle-mounted client, where the service obtaining request includes: combining account numbers; the determining module is used for determining the sub-account corresponding to the combined account; and the return module is used for acquiring the service request corresponding to the service acquisition request from the resource service platform by using the service account bound with the sub-account, and returning the acquired service data corresponding to the service acquisition request to the vehicle-mounted client. The service information is acquired through the combined account bound with the sub-accounts, so that the personalized service suitable for multiple users is returned, and the flexibility of acquiring the vehicle-mounted service is improved.
Referring to fig. 6, a block diagram 40 of a service request processing system is shown, where the system includes a user data management platform 41, the user data management platform 41 is connected to a vehicle-mounted client 42 and a resource service platform 43 installed in a vehicle, respectively, and the user data management platform 41 may include:
the first request module 411 is configured to receive an account combination request, where the account combination request carries at least two sub-accounts.
Optionally, the service acquisition request is generated and sent by the vehicle-mounted client according to a service identifier, the service identifier is obtained by matching the vehicle-mounted server according to a keyword and a historical service record of the sub-account, the keyword is determined by the vehicle-mounted client according to semantic features, and the semantic features are extracted from the received voice instruction by the vehicle-mounted client.
Optionally, the service acquisition request is generated and sent by the vehicle-mounted client according to a service identifier when the current condition meets a preset starting condition, where the service identifier corresponds to the preset starting condition.
A first binding module 412, configured to combine the at least two sub-accounts into a combined account after the sub-accounts are successfully verified.
Optionally, the user data management platform 41 further includes:
the second request module 413 is configured to, when it is detected that the vehicle-mounted client is started, confirm a current user of a vehicle where the vehicle-mounted client is located;
a second binding module 414, configured to combine sub-accounts corresponding to at least two current users into a combined account if the number of the current users is at least two.
Optionally, the user data management platform further includes:
a switching module 415, configured to switch a current login account of the vehicle-mounted client to the combined account.
Optionally, the switching module 415 includes:
the first determining sub-module 4151 is configured to determine whether the sub-account carried in the combined account is bound to the service account of the resource service platform.
The first processing sub-module 4152 is configured to, if the sub-account is not bound to the service account of the resource service platform, return a service account binding prompt to the vehicle-mounted client to obtain the service account.
A second determining submodule 4153, configured to determine whether the account information of the sub-account is consistent with the account information of the service account if the sub-account is bound to the service account.
A second processing sub-module 4154, configured to switch the current login account of the vehicle-mounted client to the combined account if the account information of the sub-account is consistent with the account information of the service account.
A third processing submodule 4155, configured to, if the account information of the sub-account is inconsistent with the account information of the service account, return a service account information error prompt to the vehicle-mounted client, so as to change the service account.
A request obtaining module 416, configured to respond to a service obtaining request for the vehicle-mounted client, where the service obtaining request includes: the account numbers are combined.
A determining module 417, configured to determine a sub-account corresponding to the combined account.
The returning module 418 acquires the service data corresponding to the service acquisition request from the resource service platform by using the service account bound to the sub-account, and returns the acquired service data corresponding to the service acquisition request to the vehicle-mounted client.
Optionally, the return module 418 includes: and the filtering submodule 4181 is configured to filter invalid service data in the service data according to the historical service record corresponding to the sub-account.
Optionally, the in-vehicle client 42 includes:
the first receiving module 421, configured to receive a voice instruction, and extract a semantic feature from the voice instruction;
a matching module 422, configured to determine a keyword according to the semantic features, and match a corresponding service identifier according to the keyword;
optionally, the matching module 422 includes:
and the matching submodule 4221 is configured to match the corresponding service identifier according to the historical service record corresponding to the sub-account and the key.
A first sending module 423, configured to send a service acquisition request carrying the service identifier to the user data management platform if the matching is successful;
optionally, the in-vehicle client 42 further includes:
the second receiving module 424 is configured to obtain a preset starting condition corresponding to a preset service, where the preset service corresponds to a service identifier.
A second sending module 425, configured to send a service acquisition request carrying the service identifier to the user data management platform if the current condition meets the preset starting condition.
The system for processing the service request comprises a user data management platform, a request acquisition module and a service request processing module, wherein the user data management platform is respectively connected with a vehicle-mounted client and a resource service platform which are arranged on a vehicle, the request acquisition module is used for responding to the service acquisition request aiming at the vehicle-mounted client, and the service acquisition request comprises: combining account numbers; the determining module is used for determining the sub-account corresponding to the combined account; the acquisition module is used for acquiring service data corresponding to the service acquisition request from the resource service platform; and the return module is used for extracting the sub-service data corresponding to the sub-account from the service data according to the historical service record corresponding to the sub-account and returning the sub-service data to the vehicle-mounted client. The service information is acquired through the combined account bound with the sub-accounts, so that the personalized service suitable for multiple users is returned, and the flexibility of acquiring the vehicle-mounted service is improved.
The embodiment of the invention also provides a new energy vehicle, which specifically comprises: the vehicle-mounted client.
The above description is only for the purpose of illustrating the preferred embodiments of the present invention and should not be taken as limiting the scope of the present invention, which is intended to cover any modifications, equivalents, improvements, etc. within the spirit and scope of the present invention.
Claims (6)
1. A service request processing method is applied to a user data management platform, wherein the user data management platform is respectively connected with a resource server platform and a vehicle-mounted client installed in a vehicle, and the method comprises the following steps:
responding to a service acquisition request aiming at the vehicle-mounted client, wherein the service acquisition request comprises: combining the account and the service identifier;
determining a sub-account corresponding to the combined account, wherein the combined account is an account with a unique user name generated by binding at least two sub-accounts, and the sub-account corresponds to a single user;
accessing the resource service platform by using the service account number bound by the sub account number to acquire service data corresponding to the service identifier;
returning the service data corresponding to the acquired service acquisition request to the vehicle-mounted client;
the service obtaining request is generated and sent by the vehicle-mounted client according to a service identifier, the service identifier is obtained by matching the vehicle-mounted server according to a keyword and a historical service record of the sub-account, the keyword is determined by the vehicle-mounted client according to semantic features, and the semantic features are extracted by the vehicle-mounted client from a received voice instruction.
2. The method according to claim 1, wherein after the step of acquiring the service data corresponding to the service acquisition request from the resource service platform by using the sub-account, the method further includes:
and filtering invalid service data in the service data according to the historical service record corresponding to the sub-account.
3. The method of claim 1,
the service acquisition request is generated and sent according to a service identifier when the current condition of the vehicle-mounted client meets a preset starting condition, and the service identifier corresponds to the preset starting condition.
4. A service request processing device is applied to a user data management platform, wherein the user data management platform is respectively connected with a resource server platform and a vehicle-mounted client installed in a vehicle, and the device comprises:
a request obtaining module, configured to respond to a service obtaining request for the vehicle-mounted client, where the service obtaining request includes: combining the account and the service identifier;
a determining module, configured to determine a sub-account corresponding to the combined account, where the combined account is an account with a unique user name generated by binding at least two sub-accounts, and the sub-account corresponds to a single user;
a return module comprising:
the acquisition submodule is used for accessing the resource service platform by using the service account number bound by the sub account number so as to acquire service data corresponding to the service identifier;
the return module is used for returning the acquired service data corresponding to the service acquisition request to the vehicle-mounted client;
the service obtaining request is generated and sent by the vehicle-mounted client according to a service identifier, the service identifier is obtained by matching the vehicle-mounted server according to a keyword and a historical service record of the sub-account, the keyword is determined by the vehicle-mounted client according to semantic features, and the semantic features are extracted by the vehicle-mounted client from a received voice instruction.
5. The apparatus of claim 4, wherein the return module comprises:
and the filtering submodule is used for filtering invalid service data in the service data according to the historical service record corresponding to the sub account number.
6. The apparatus of claim 4,
the service acquisition request is generated and sent according to a service identifier when the current condition of the vehicle-mounted client meets a preset starting condition, and the service identifier corresponds to the preset starting condition.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910819065.1A CN112448927B (en) | 2019-08-30 | 2019-08-30 | Service request processing method and device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910819065.1A CN112448927B (en) | 2019-08-30 | 2019-08-30 | Service request processing method and device |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN112448927A CN112448927A (en) | 2021-03-05 |
| CN112448927B true CN112448927B (en) | 2022-09-13 |
Family
ID=74734680
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201910819065.1A Active CN112448927B (en) | 2019-08-30 | 2019-08-30 | Service request processing method and device |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN112448927B (en) |
Families Citing this family (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113709688A (en) * | 2021-08-24 | 2021-11-26 | 支付宝(杭州)信息技术有限公司 | Data processing method and device applied to vehicle |
Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102118412A (en) * | 2009-12-31 | 2011-07-06 | 上海博泰悦臻电子设备制造有限公司 | Vehicle-mounted device, vehicle-mounted system and vehicle-mounted login method |
| CN106096855A (en) * | 2016-06-22 | 2016-11-09 | 陈时军 | A kind of testing vehicle register management method |
| CN106327177A (en) * | 2016-08-12 | 2017-01-11 | 北京东方车云信息技术有限公司 | Account resource sharing method and system |
| CN108275095A (en) * | 2017-12-15 | 2018-07-13 | 蔚来汽车有限公司 | The vehicle control system and method for identity-based identification |
| CN108470302A (en) * | 2018-03-06 | 2018-08-31 | 北京京东尚科信息技术有限公司 | The exchange method and device of client, server |
| CN109120597A (en) * | 2018-07-18 | 2019-01-01 | 阿里巴巴集团控股有限公司 | Proof of identity, login method, device and computer equipment |
| CN109670813A (en) * | 2018-11-29 | 2019-04-23 | 深圳市万华汽车服务投资控股有限公司 | Account management method, device, computer installation and computer readable storage medium |
-
2019
- 2019-08-30 CN CN201910819065.1A patent/CN112448927B/en active Active
Patent Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102118412A (en) * | 2009-12-31 | 2011-07-06 | 上海博泰悦臻电子设备制造有限公司 | Vehicle-mounted device, vehicle-mounted system and vehicle-mounted login method |
| CN106096855A (en) * | 2016-06-22 | 2016-11-09 | 陈时军 | A kind of testing vehicle register management method |
| CN106327177A (en) * | 2016-08-12 | 2017-01-11 | 北京东方车云信息技术有限公司 | Account resource sharing method and system |
| CN108275095A (en) * | 2017-12-15 | 2018-07-13 | 蔚来汽车有限公司 | The vehicle control system and method for identity-based identification |
| CN108470302A (en) * | 2018-03-06 | 2018-08-31 | 北京京东尚科信息技术有限公司 | The exchange method and device of client, server |
| CN109120597A (en) * | 2018-07-18 | 2019-01-01 | 阿里巴巴集团控股有限公司 | Proof of identity, login method, device and computer equipment |
| CN109670813A (en) * | 2018-11-29 | 2019-04-23 | 深圳市万华汽车服务投资控股有限公司 | Account management method, device, computer installation and computer readable storage medium |
Also Published As
| Publication number | Publication date |
|---|---|
| CN112448927A (en) | 2021-03-05 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US9092309B2 (en) | Method and system for selecting driver preferences | |
| CN108983638B (en) | Electric automobile charging recommendation system and method | |
| CN109878434A (en) | External information is presented | |
| CN105743968B (en) | The method and system of Individuation Management vehicle driver information | |
| US11765168B2 (en) | System and method for information interaction | |
| WO2018201979A1 (en) | Method and system for vehicle recommendation, and device therefor | |
| US20120259951A1 (en) | Systems and Methods for Delivering Content to Vehicles | |
| US20110217968A1 (en) | Changing settings of a mobile terminal | |
| WO2019114600A1 (en) | Method for managing vehicle control permissions, and apparatus | |
| WO2014050178A1 (en) | Information processing device, information processing method, and information processing device-use program | |
| US20130059575A1 (en) | Device-interoperability notification method and system, and method for assessing an interoperability of an electronic device with a vehicle | |
| KR20190105479A (en) | Rental car service apparatus and vehicle searching service method based on artificial intelligence in the same | |
| CN105430075A (en) | Public renting vehicle reserving method, device and system | |
| US20200097863A1 (en) | Vehicle management system | |
| CN105554003A (en) | Method and system for enabling on-board cloud service | |
| JP7176218B2 (en) | Information retrieval server, information retrieval system and information retrieval method | |
| CN112448927B (en) | Service request processing method and device | |
| US20180329910A1 (en) | System for determining common interests of vehicle occupants | |
| CN112448925B (en) | Account management method, device and system | |
| CN111489751A (en) | Pre-fetch and deferred load results for in-vehicle digital assistant voice search | |
| KR101429273B1 (en) | System and method for relief agency operation through rate negotiation and branding of agent articles | |
| JP2017228221A (en) | Reservation device, reservation method and on-vehicle system | |
| US20080300999A1 (en) | System for Aggregating Services for a Telecommunication Platform and Method of Ordering a Good or Service | |
| US20220279347A1 (en) | Method for identifying and authenticating a user profile for the use of services onboard a motor vehicle | |
| KR102490018B1 (en) | Vehicle rental system using unmanned devices |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |