CN112398927A - Cloud platform network call processing system and method - Google Patents

Cloud platform network call processing system and method Download PDF

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Publication number
CN112398927A
CN112398927A CN202011213191.1A CN202011213191A CN112398927A CN 112398927 A CN112398927 A CN 112398927A CN 202011213191 A CN202011213191 A CN 202011213191A CN 112398927 A CN112398927 A CN 112398927A
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patient
cloud platform
module
voice
information
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CN112398927B (en
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虞德根
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Chongqing Pinbo Science And Technology Co ltd
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Chongqing Pinbo Science And Technology Co ltd
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/01Protocols
    • H04L67/12Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
    • GPHYSICS
    • G10MUSICAL INSTRUMENTS; ACOUSTICS
    • G10LSPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00Speech recognition
    • G10L15/005Language recognition
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/01Protocols
    • H04L67/06Protocols specially adapted for file transfer, e.g. file transfer protocol [FTP]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/01Protocols
    • H04L67/10Protocols in which an application is distributed across nodes in the network

Abstract

The invention relates to the field of medical communication, in particular to a cloud platform network call processing system which comprises a patient end, a cloud platform control center and a medical care management end, wherein the patient end transmits information to the management end through the cloud platform control center, the patient end is installed on a patient intelligent bracelet worn by a patient, the patient sends a call instruction to the cloud platform control center through the patient intelligent bracelet, and the cloud platform control center processes the received call instruction and feeds the processed call instruction back to the medical care management end; the medical care management end is installed on a medical care intelligent bracelet worn by medical care. The cloud platform network call processing system is provided, the intellectualization of ward calls is realized, the problems of low visualization degree, low interactivity, few hands and the like of the call system are solved, the satisfaction degree of medical care patients can be improved, the working efficiency is improved, the labor intensity is reduced, and the use method of the cloud platform network call processing system is further provided.

Description

Cloud platform network call processing system and method
Technical Field
The invention relates to the technical field of medical communication, in particular to a cloud platform network call processing system and method.
Background
In hospitals, patients or patients need the assistance of medical staff many times, for example, when feeling an emergency or an emergency occurs requiring the medical staff to be present immediately or requiring a nurse to change the fluid of infusion. In a typical situation, a hospital will typically have a call system connected to a nurse's station or a shift room. However, these systems are usually wired systems, and need to be set in advance, and if the position of the calling device is not set in advance, the calling device cannot be called, so that the system is very inconvenient in terms of the use position, has no expansibility, can be used only at the preset position, and is not flexible; meanwhile, these calling systems belong to systems in hospitals, have no public trust and no storage function, and when medical disputes occur, no matter whether the hospitals or patients exist, there is no way to provide evidences on whether calls occur, the time of occurrence, how to handle the calls, and the like, so that the patients are more difficult to obtain the relevant information of the calls.
A chinese patent publication No. CN109887249A discloses a multifunctional intelligent medical care patient interaction system, and particularly relates to the field of medical care systems, including a hospital bed call center terminal, a nurse intelligent bracelet, a nurse station display screen and a corridor aisle display; nurse intelligence bracelet adopts radio signal to be connected with sick bed call center terminal, nurse's station display screen sets up in the nurse's station department of hospital, corridor passageway display sets up in the corridor of each floor of hospital, corridor passageway display, nurse's station display screen and sick bed call center terminal are connected and data transmission through the inside local area network of hospital. The invention flexibly links the calling device module in the ward with the sickbed calling center terminal by adopting a wireless communication mode, realizes the intellectualization of ward calling, solves the problems of low visualization degree, low interactivity, few hands and the like of a calling system, and can also improve the satisfaction degree of medical care patients, improve the working efficiency and reduce the labor intensity.
A chinese patent publication No. CN106530542A discloses a hospital call control method, which includes: receiving calling information, wherein the calling information comprises a calling position; acquiring geographic position information of the smart bracelet; sorting the intelligent bracelet according to the geographic position information of the intelligent bracelet; and sending a prompt signal to the intelligent bracelet with the highest priority. The invention provides a hospital call control method, a device and a system capable of transmitting call information nearby.
However, the above patents still have the following problems:
(1) when medical staff are on duty at night or in the noon, and the number of the medical staff on duty is small, the patient cannot find the medical staff in time to be helped when the patient needs the medical staff, so that the efficiency of the medical staff for treating emergency of the patient is seriously reduced, and the safety of the patient is influenced;
(2) meanwhile, the calling systems belong to systems in hospitals, do not have public trust and storage functions, and when medical disputes occur, no matter whether the hospitals or patients exist, no way is available for providing evidences about whether calls occur, the occurrence time, how to process calls and the like, so that the patients are more difficult to obtain the related information of the calls;
(3) in China, a large number of people can not use the Mandarin, the people only use dialects and can not speak the Mandarin, the voice acquisition of the translator is not facilitated, and the voice information is accurately acquired, so that the voice acquired by the voice translator is not accurate enough, the result translated by the translator is wrong, and wrong information is provided for users.
Disclosure of Invention
Aiming at the problems in the prior art, the invention provides a cloud platform network call processing system, which realizes the intellectualization of ward calls, solves the problems of low visualization degree, low interactivity, few hands and the like of the call system, can also improve the satisfaction degree of medical care patients, improve the working efficiency and reduce the labor intensity, and also provides a using method of the cloud platform network call processing system.
The basic scheme of the invention is as follows: the cloud platform network call processing system comprises a patient end, a cloud platform control center and a medical care management end, wherein the patient end transmits information to the management end through the cloud platform control center, the patient end is installed on a patient intelligent bracelet worn by a patient, the patient sends a call instruction to the cloud platform control center through the patient intelligent bracelet, and the cloud platform control center processes the received call instruction and feeds the processed call instruction back to the medical care management end; the medical care management end is arranged on a medical care intelligent bracelet worn by medical care;
the patient side comprises a management unit, an information transmission unit, an identification unit and a calling unit;
the management unit is in wireless bidirectional connection with the cloud platform control center through a network or in bidirectional electrical connection with a data line;
the patient sends a calling instruction through the calling unit, the identification unit identifies information of the calling instruction, and the obtained information is transmitted to the cloud platform control center through the information transmission unit;
the cloud platform control center comprises a storage unit, a processing unit, an evaluation unit and a notification module;
the storage unit is used for storing medical staff information of the whole hospital, the working state of the medical staff, the received calling instruction of the patient and the patient information;
the processing unit is used for preprocessing the received call instruction and feeding back the preprocessed call instruction to the evaluation unit, the evaluation unit evaluates the call instruction obtained through preprocessing, the urgency of the information of the call instruction is evaluated, the evaluated call instruction is fed back to the medical care management end through the notification module, and the medical care management end receives the call instruction and performs transaction processing.
Preferably, the processing unit includes a basic call processing unit and an enhanced processing unit, and is configured to determine whether the capability of the network switching device can support a call triggered by a service switching point of the switching network, and send the call instruction to the enhanced processing unit when it is determined that the capability of the network switching device cannot support the call, so as to enhance a connection relationship between the patient side, the cloud platform control center, and the medical care management side, and ensure smooth transmission of information.
Preferably, the management unit is used for displaying detailed information of medical staff and patients, backing up running data, monitoring the position condition of the patients, and sending the detailed information of the patients and the corresponding medical staff information to the cloud platform control center when the patients send calling instructions.
Preferably, the recognition unit further comprises a voice input module, a dialect recognition module, a voice processing module and a voice translation module;
when a patient sends a text calling instruction through the text, the text calling instruction is directly fed back to the medical care management terminal through the cloud platform control center;
when the patient sends a voice calling instruction through the voice input module, the sent voice calling instruction firstly judges whether the input voice is mandarin or dialect through the voice processing module;
if the call instruction is mandarin, the voice call instruction is directly fed back to the voice translation module through the voice processing module to be translated into text information and the text information is transmitted to the cloud platform control center;
if the dialect is the dialect, the voice call instruction is fed back to the dialect recognition module for dialect recognition after passing through the voice processing module, the dialect is converted into the mandarin and then fed back to the voice translation module, the voice is translated into character information through the voice translation module, and the translated character information is transmitted to the cloud platform control center.
Preferably, the patient intelligent bracelet and the medical intelligent bracelet both comprise a positioning module and a monitoring module;
the patient intelligent bracelet can monitor the position and physical condition of a patient in real time through the positioning module and the monitoring module;
the medical intelligent bracelet monitors the position and the working state of medical personnel in real time through the positioning module and the monitoring module;
when the patient sends out the calling instruction through patient's intelligence bracelet, can transmit patient's positional information and health to cloud platform control center simultaneously, cloud platform control center assesses through the evaluation unit through the positional information and the health of the patient who receives to medical personnel's that acquire through medical care intelligence bracelet position and operating condition match, transmit this patient's calling instruction to nearest and can go to patient department as early as possible and carry out the medical care intelligence bracelet of handling on medical care personnel's medical care intelligence bracelet.
Preferably, the patient intelligent bracelet is provided with a display interface, a display module, a pulse detection module and an emergency alarm module, the intelligent bracelet is sleeved on the wrist of the patient and can be used for measuring the pulse of the patient, the measured pulse value can be displayed through the display interface connected with the display module, the patient can observe the pulse of the patient at any time, and the reasonable range of the pulse times is set to be T1-T2;
when the patient is 1 to 28 days old, T1 is 120, and T2 is 140;
when the patient is between 28 days and 1 year of age, T1 is 100, and T2 is 120;
when the patient is 1-3 years old, T1 is 90, T2 is 110;
when the patient is 3 years of age, 7 years of age, T1 is 90, T2 is 110;
when the patient is 7-14 years old, T1 is 80, T2 is 100;
when the patient is older than 14 years, T1 is 60, T2 is 100;
when the pulse detection detects that the pulse of the patient is not within the range value of T1' T2, the emergency alarm module sends an emergency help-seeking signal to the cloud platform control center and feeds the emergency help-seeking signal back to the medical intelligent bracelet worn by the medical personnel.
Preferably, the intelligent bracelet of doctorsing and nurses also is equipped with display interface, display module and pronunciation broadcast module, the display interface shows pending affairs and relevant patient information, and when the calling instruction content that the patient sent was overlength, medical personnel accessible pronunciation broadcast relevant calling instruction content by the play module.
Preferably, the processing unit further comprises a keyword extraction module, the keyword extraction module is configured to extract keywords from a call instruction issued by a patient, wherein the keyword setting includes: the intelligent bracelet comprises a heating part, an injection part, a medicine changing part, a medicine dispensing part, an injection pulling part, unsmooth infusion, insulin injection and the like, wherein the word number of the keyword is set to be 2-5 words, and the extracted keyword in the calling instruction can be displayed on a display interface of the intelligent bracelet of the appointed medical care personnel.
The invention also provides a using method of the cloud platform network call processing system, which comprises the following steps:
after a patient enters a hospital for hospitalization, information registration is carried out at a hospitalization registration department, a patient account is set at the hospitalization registration department through a cloud platform control center, a corresponding patient intelligent bracelet is received, the patient account records the relevant hospitalization information of the patient, the hospitalization information comprises name, gender, age, etiology, attending physicians, identification number, contact phone, emergency contact person and hospital bed number, and after the patient account is set, the cloud platform control center matches the account information with medical intelligent bracelets worn by the attending physicians for information matching, so that the attending physicians can know the relevant state and information of the patient at any time;
after the patient receives the patient intelligent bracelet, the patient can download the related app on the intelligent device, the related information of the patient intelligent bracelet is bound with the intelligent device, and after the binding is successful, the patient can send a calling instruction through the intelligent device or can choose to send the calling instruction through the patient intelligent bracelet;
step three, when the patient sends a calling instruction, the identification unit identifies the calling instruction sent by the patient and transmits the identified calling instruction to the cloud platform control center, the cloud platform control center stores, processes and evaluates the received calling instruction, and the keyword extraction module in the processing unit extracts keywords from the received calling instruction, wherein the keyword setting comprises the following steps: generate heat, inject, change dressings, dispense a prescription, pull out the needle, the infusion is not smooth, insulin injection etc. and the word number of keyword sets up to 2-5 words to select the medical personnel who is nearest apart from the patient who sends this calling instruction through the evaluation unit, transmit the keyword of extracting to on medical personnel's intelligent bracelet, show this keyword through showing interface, when medical personnel read this keyword, can select by oneself whether to read complete calling instruction.
Preferably, the step three further comprises the following steps:
s1, when the patient sends out the call instruction through the characters, the character call instruction is directly fed back to the medical care management end through the cloud platform control center;
s2, the patient intelligent bracelet is also provided with a voice input module, a voice processing module and a voice translation module, when the patient sends a voice calling instruction through the voice input module, the sent voice calling instruction firstly judges whether the input voice is Mandarin or dialect through the voice processing module; if the call instruction is mandarin, the voice call instruction is directly fed back to the voice translation module through the voice processing module to be translated into text information and the text information is transmitted to the cloud platform control center;
s3, a dialect recognition module is further arranged on the patient intelligent bracelet, when the patient adopts the dialect to send a calling instruction, the voice calling instruction is fed back to the dialect recognition module for dialect recognition after passing through the voice processing module, the dialect is converted into mandarin and fed back to the voice translation module, the voice is translated into text information through the voice translation module, and the text information obtained through translation is transmitted to the cloud platform control center;
s4, patient ' S intelligence bracelet is equipped with display interface, display module, pulse detection module and emergency alarm module, and the intelligence bracelet cover is established on patient ' S wrist, can be used to measure patient ' S pulse, and the display interface that the pulse numerical value of measuring can be connected through display module shows, and self pulse can be observed constantly to the patient, the reasonable scope of pulse number of times sets up to T1 ~ T2, detects when monitoring patient ' S pulse and not in the scope value of T1 ' T2 when the pulse detects, and emergency alarm module sends emergency distress signal to cloud platform control center to on feeding back this emergency distress signal to the intelligent bracelet that medical personnel wore.
The working principle and the advantages of the invention are as follows:
(1) the information such as the calling position, the calling personnel, the calling item or the emergency degree is output through the intelligent bracelet, so that the medical personnel can know the condition to be processed, and the preparation is convenient to prepare in advance;
(2) the intelligent bracelet can be carried about by sending out prompt information through the intelligent bracelet, and medical personnel can receive calling information without a nurse station, so that the intelligent bracelet is convenient and quick, and the calling information can be timely transmitted to the medical personnel;
(3) the patient end and the cloud platform control service center can be flexibly connected by adopting a wireless communication mode, the intelligent ward calling is realized, the problems of low visualization degree, low interactivity, few hands and the like of a calling system are solved, the satisfaction degree of medical care patients can be improved, the working efficiency is improved, and the labor intensity is reduced;
(4) by numbering the sickbed numbers corresponding to the sickbeds in the sickrooms, each patient intelligent bracelet records the related treatment information of the patient, wherein the treatment information comprises name, gender, age, etiology, attending physicians, identification number, contact phone, emergency contact and hospital bed number, when the patient calls, the patient can call the corresponding nurse in time, so that the accuracy and the orderliness of the call are ensured, the call efficiency is improved, and the phenomenon of disordered call is avoided;
(5) according to the medical staff monitoring system, when the medical staff is on duty at night or in the middle of the day, the medical staff on duty can be found timely to be helped when the patient needs the medical staff, so that the safety of the patient is guaranteed;
(6) the system has reasonable design, stable operation and high response speed, allocates the calling information according to the principle of proximity, and sends the prompt signal to the medical personnel closest to the calling position, so that the medical personnel can reach the calling position in the shortest time, the waiting time of the patient is reduced, the efficiency of the medical personnel in handling the emergency of the patient is effectively improved, and the system is worthy of popularization;
(7) in China, a large number of people can not use Mandarin, the people only use dialects and can not speak Mandarin, the speech acquisition of the translator is not facilitated, and the speech information is accurately acquired, so that the speech acquired by the speech translator is not accurate enough, the result translated by the translator is wrong, and wrong information is provided;
(8) when the pulse detection detects that the pulse of the patient is not within the range value of T1' T2, the emergency alarm module sends an emergency help-seeking signal to the cloud platform control center and feeds the emergency help-seeking signal back to a medical intelligent bracelet worn by medical personnel, so that the medical personnel can be timely helped, and the efficiency of the medical personnel in handling the patient condition is effectively improved;
(9) the invention also has a keyword extraction module, sometimes when the patient sends a call instruction through voice or characters, the content is too long, and the medical staff cannot see the whole word by word, the extraction of the keyword is very important, and the keyword setting comprises: generate heat, inject, change dressings, dispense medicine, pull out the needle, the infusion is not smooth, insulin injection etc. and the word number of keyword sets up to 2-5 words to select the nearest medical personnel of patient apart from sending this calling instruction through the evaluation unit, transmit the keyword of extracting to on changing medical personnel's intelligent bracelet, show this keyword through showing interface, when medical personnel read this keyword, can select by oneself whether to read complete calling instruction, thereby medical personnel's reply efficiency has been improved.
Drawings
FIG. 1 is a block diagram of a cloud platform network call processing system according to the present invention;
FIG. 2 is a block diagram of a patient side in the cloud platform network call processing system according to the present invention;
fig. 3 is a block diagram of a cloud platform control center in the cloud platform network call processing system according to the present invention;
fig. 4 is a block diagram of a healthcare management end of the cloud platform network call processing system of the present invention.
Detailed Description
The following is further detailed by the specific embodiments:
example one
As shown in fig. 1-4, the cloud platform network call processing system includes a patient end, a cloud platform control center and a medical care management end, wherein the patient end transmits information to the management end through the cloud platform control center, the patient end is installed on a patient smart bracelet worn by a patient, the patient sends a call instruction to the cloud platform control center through the patient smart bracelet, and the cloud platform control center processes the received call instruction and feeds the processed call instruction back to the medical care management end; medical management end is installed on medical intelligent bracelet worn by medical care
The patient side comprises a management unit, an information transmission unit, an identification unit and a calling unit;
the management unit is in wireless bidirectional connection with the cloud platform control center through a network or in bidirectional electrical connection with a data line;
the patient sends a calling instruction through the calling unit, the identification unit identifies information of the calling instruction, and the obtained information is transmitted to the cloud platform control center through the information transmission unit;
the cloud platform control center comprises a storage unit, a processing unit, an evaluation unit and a notification module;
the storage unit is used for storing medical staff information of the whole hospital, the working state of the medical staff, the received calling instruction of the patient and the patient information;
the processing unit is used for preprocessing the received call instruction and feeding back the preprocessed call instruction to the evaluation unit, the evaluation unit evaluates the call instruction obtained according to the preprocessing, evaluates the urgency of the information of the call instruction and feeds back the evaluated call instruction to the medical care management end through the notification module, and the medical care management end receives the call instruction and performs transaction processing.
The management unit is used for displaying detailed information of medical staff and patients, backing up running data, monitoring position conditions of the patients, and sending the detailed information of the patients and the corresponding medical staff information to the cloud platform control center when the patients send calling instructions.
Example two
As shown in fig. 1-4, the cloud platform network call processing system includes a patient end, a cloud platform control center and a medical care management end, wherein the patient end transmits information to the management end through the cloud platform control center, the patient end is installed on a patient smart bracelet worn by a patient, the patient sends a call instruction to the cloud platform control center through the patient smart bracelet, and the cloud platform control center processes the received call instruction and feeds the processed call instruction back to the medical care management end; medical management end is installed on medical intelligent bracelet worn by medical care
The patient side comprises a management unit, an information transmission unit, an identification unit and a calling unit;
the management unit is in wireless bidirectional connection with the cloud platform control center through a network or in bidirectional electrical connection with a data line;
the patient sends a calling instruction through the calling unit, the identification unit identifies information of the calling instruction, and the obtained information is transmitted to the cloud platform control center through the information transmission unit;
the cloud platform control center comprises a storage unit, a processing unit, an evaluation unit and a notification module;
the storage unit is used for storing medical staff information of the whole hospital, the working state of the medical staff, the received calling instruction of the patient and the patient information;
the processing unit is used for preprocessing the received call instruction and feeding back the preprocessed call instruction to the evaluation unit, the evaluation unit evaluates the call instruction obtained according to the preprocessing, evaluates the urgency of the information of the call instruction and feeds back the evaluated call instruction to the medical care management end through the notification module, and the medical care management end receives the call instruction and performs transaction processing.
The management unit is used for displaying detailed information of medical staff and patients, backing up running data, monitoring position conditions of the patients, and sending the detailed information of the patients and the corresponding medical staff information to the cloud platform control center when the patients send calling instructions.
The recognition unit also comprises a voice input module, a dialect recognition module, a voice processing module and a voice translation module;
when a patient sends a text calling instruction through the text, the text calling instruction is directly fed back to the medical care management terminal through the cloud platform control center;
when the patient sends a voice calling instruction through the voice input module, the sent voice calling instruction firstly judges whether the input voice is mandarin or dialect through the voice processing module;
if the call instruction is mandarin, the voice call instruction is directly fed back to the voice translation module through the voice processing module to be translated into text information and the text information is transmitted to the cloud platform control center;
if the dialect is the dialect, the voice call instruction is fed back to the dialect recognition module for dialect recognition after passing through the voice processing module, the dialect is converted into the mandarin and then fed back to the voice translation module, the voice is translated into character information through the voice translation module, and the translated character information is transmitted to the cloud platform control center.
EXAMPLE III
As shown in fig. 1-4, the cloud platform network call processing system includes a patient end, a cloud platform control center and a medical care management end, wherein the patient end transmits information to the management end through the cloud platform control center, the patient end is installed on a patient smart bracelet worn by a patient, the patient sends a call instruction to the cloud platform control center through the patient smart bracelet, and the cloud platform control center processes the received call instruction and feeds the processed call instruction back to the medical care management end; medical management end is installed on medical intelligent bracelet worn by medical care
The patient side comprises a management unit, an information transmission unit, an identification unit and a calling unit;
the management unit is in wireless bidirectional connection with the cloud platform control center through a network or in bidirectional electrical connection with a data line;
the patient sends a calling instruction through the calling unit, the identification unit identifies information of the calling instruction, and the obtained information is transmitted to the cloud platform control center through the information transmission unit;
the cloud platform control center comprises a storage unit, a processing unit, an evaluation unit and a notification module;
the storage unit is used for storing medical staff information of the whole hospital, the working state of the medical staff, the received calling instruction of the patient and the patient information;
the processing unit is used for preprocessing the received call instruction and feeding back the preprocessed call instruction to the evaluation unit, the evaluation unit evaluates the call instruction obtained according to the preprocessing, evaluates the urgency of the information of the call instruction and feeds back the evaluated call instruction to the medical care management end through the notification module, and the medical care management end receives the call instruction and performs transaction processing.
The management unit is used for displaying detailed information of medical staff and patients, backing up running data, monitoring position conditions of the patients, and sending the detailed information of the patients and the corresponding medical staff information to the cloud platform control center when the patients send calling instructions.
The recognition unit also comprises a voice input module, a dialect recognition module, a voice processing module and a voice translation module;
when a patient sends a text calling instruction through the text, the text calling instruction is directly fed back to the medical care management terminal through the cloud platform control center;
when the patient sends a voice calling instruction through the voice input module, the sent voice calling instruction firstly judges whether the input voice is mandarin or dialect through the voice processing module;
if the call instruction is mandarin, the voice call instruction is directly fed back to the voice translation module through the voice processing module to be translated into text information and the text information is transmitted to the cloud platform control center;
if the dialect is the dialect, the voice call instruction is fed back to the dialect recognition module for dialect recognition after passing through the voice processing module, the dialect is converted into the mandarin and then fed back to the voice translation module, the voice is translated into character information through the voice translation module, and the translated character information is transmitted to the cloud platform control center.
The patient intelligent bracelet and the medical intelligent bracelet both comprise a positioning module and a monitoring module;
the patient intelligent bracelet can monitor the position and physical condition of a patient in real time through the positioning module and the monitoring module;
the medical intelligent bracelet monitors the position and the working state of medical personnel in real time through the positioning module and the monitoring module;
when the patient sends out the calling instruction through patient's intelligence bracelet, can transmit patient's positional information and health to cloud platform control center simultaneously, cloud platform control center assesses through the evaluation unit through the positional information and the health of the patient who receives to medical personnel's that acquire through medical care intelligence bracelet position and operating condition match, transmit this patient's calling instruction to nearest and can go to patient department as early as possible and carry out the medical care intelligence bracelet of handling on medical care personnel's medical care intelligence bracelet.
Preferably, the intelligent bracelet for the patient is provided with a display interface, a display module, a pulse detection module and an emergency alarm module, the intelligent bracelet is sleeved on the wrist of the patient and can be used for measuring the pulse of the patient, the measured pulse value can be displayed through the display interface connected with the display module, the patient can observe the pulse of the patient at any time, and the reasonable range of the pulse times is set to be T1-T2;
when the patient is 1 to 28 days old, T1 is 120, and T2 is 140;
when the patient is between 28 days and 1 year of age, T1 is 100, and T2 is 120;
when the patient is 1-3 years old, T1 is 90, T2 is 110;
when the patient is 3 years of age, 7 years of age, T1 is 90, T2 is 110;
when the patient is 7-14 years old, T1 is 80, T2 is 100;
when the patient is older than 14 years, T1 is 60, T2 is 100;
when the pulse detection detects that the pulse of the patient is not within the range value of T1' T2, the emergency alarm module sends an emergency help-seeking signal to the cloud platform control center and feeds the emergency help-seeking signal back to the medical intelligent bracelet worn by the medical personnel.
Preferably, the medical care intelligent bracelet is also provided with a display interface, a display module and a voice playing module, the display interface displays the to-be-processed affairs and the related patient information, and when the calling instruction content sent by the patient is too long, the medical care personnel can play the related calling instruction content through the voice playing module.
Example four
As shown in fig. 1-4, the cloud platform network call processing system includes a patient end, a cloud platform control center and a medical care management end, wherein the patient end transmits information to the management end through the cloud platform control center, the patient end is installed on a patient smart bracelet worn by a patient, the patient sends a call instruction to the cloud platform control center through the patient smart bracelet, and the cloud platform control center processes the received call instruction and feeds the processed call instruction back to the medical care management end; medical management end is installed on medical intelligent bracelet worn by medical care
The patient side comprises a management unit, an information transmission unit, an identification unit and a calling unit;
the management unit is in wireless bidirectional connection with the cloud platform control center through a network or in bidirectional electrical connection with a data line;
the patient sends a calling instruction through the calling unit, the identification unit identifies information of the calling instruction, and the obtained information is transmitted to the cloud platform control center through the information transmission unit;
the cloud platform control center comprises a storage unit, a processing unit, an evaluation unit and a notification module;
the storage unit is used for storing medical staff information of the whole hospital, the working state of the medical staff, the received calling instruction of the patient and the patient information;
the processing unit is used for preprocessing the received call instruction and feeding back the preprocessed call instruction to the evaluation unit, the evaluation unit evaluates the call instruction obtained according to the preprocessing, evaluates the urgency of the information of the call instruction and feeds back the evaluated call instruction to the medical care management end through the notification module, and the medical care management end receives the call instruction and performs transaction processing.
The management unit is used for displaying detailed information of medical staff and patients, backing up running data, monitoring position conditions of the patients, and sending the detailed information of the patients and the corresponding medical staff information to the cloud platform control center when the patients send calling instructions.
The recognition unit also comprises a voice input module, a dialect recognition module, a voice processing module and a voice translation module;
when a patient sends a text calling instruction through the text, the text calling instruction is directly fed back to the medical care management terminal through the cloud platform control center;
when the patient sends a voice calling instruction through the voice input module, the sent voice calling instruction firstly judges whether the input voice is mandarin or dialect through the voice processing module;
if the call instruction is mandarin, the voice call instruction is directly fed back to the voice translation module through the voice processing module to be translated into text information and the text information is transmitted to the cloud platform control center;
if the dialect is the dialect, the voice call instruction is fed back to the dialect recognition module for dialect recognition after passing through the voice processing module, the dialect is converted into the mandarin and then fed back to the voice translation module, the voice is translated into character information through the voice translation module, and the translated character information is transmitted to the cloud platform control center.
The patient intelligent bracelet and the medical intelligent bracelet both comprise a positioning module and a monitoring module;
the patient intelligent bracelet can monitor the position and physical condition of a patient in real time through the positioning module and the monitoring module;
the medical intelligent bracelet monitors the position and the working state of medical personnel in real time through the positioning module and the monitoring module;
when the patient sends out the calling instruction through patient's intelligence bracelet, can transmit patient's positional information and health to cloud platform control center simultaneously, cloud platform control center assesses through the evaluation unit through the positional information and the health of the patient who receives to medical personnel's that acquire through medical care intelligence bracelet position and operating condition match, transmit this patient's calling instruction to nearest and can go to patient department as early as possible and carry out the medical care intelligence bracelet of handling on medical care personnel's medical care intelligence bracelet.
Preferably, the intelligent bracelet for the patient is provided with a display interface, a display module, a pulse detection module and an emergency alarm module, the intelligent bracelet is sleeved on the wrist of the patient and can be used for measuring the pulse of the patient, the measured pulse value can be displayed through the display interface connected with the display module, the patient can observe the pulse of the patient at any time, and the reasonable range of the pulse times is set to be T1-T2;
when the patient is 1 to 28 days old, T1 is 120, and T2 is 140;
when the patient is between 28 days and 1 year of age, T1 is 100, and T2 is 120;
when the patient is 1-3 years old, T1 is 90, T2 is 110;
when the patient is 3 years of age, 7 years of age, T1 is 90, T2 is 110;
when the patient is 7-14 years old, T1 is 80, T2 is 100;
when the patient is older than 14 years, T1 is 60, T2 is 100;
when the pulse detection detects that the pulse of the patient is not within the range value of T1' T2, the emergency alarm module sends an emergency help-seeking signal to the cloud platform control center and feeds the emergency help-seeking signal back to the medical intelligent bracelet worn by the medical personnel.
Preferably, the medical care intelligent bracelet is also provided with a display interface, a display module and a voice playing module, the display interface displays the to-be-processed affairs and the related patient information, and when the calling instruction content sent by the patient is too long, the medical care personnel can play the related calling instruction content through the voice playing module.
The processing unit further comprises a keyword extraction module for extracting keywords from a call instruction issued by the patient, wherein the keyword setting comprises: the intelligent bracelet comprises a heating part, an injection part, a medicine changing part, a medicine dispensing part, an injection pulling part, unsmooth infusion, insulin injection and the like, wherein the word number of the keyword is set to be 2-5 words, and the extracted keyword in the calling instruction can be displayed on a display interface of the intelligent bracelet of the appointed medical care personnel.
The invention also provides a using method of the cloud platform network call processing system, which comprises the following steps:
after a patient enters a hospital for hospitalization, information registration is carried out at a hospitalization registration department, a patient account is set at the hospitalization registration department through a cloud platform control center, a corresponding patient intelligent bracelet is received, the patient account records the relevant hospitalization information of the patient, the hospitalization information comprises name, gender, age, etiology, attending physicians, identification number, contact phone, emergency contact person and hospital bed number, and after the patient account is set, the cloud platform control center matches the account information with medical intelligent bracelets worn by the attending physicians for information matching, so that the attending physicians can know the relevant state and information of the patient at any time;
after the patient receives the patient intelligent bracelet, the patient can download the related app on the intelligent device, the related information of the patient intelligent bracelet is bound with the intelligent device, and after the binding is successful, the patient can send a calling instruction through the intelligent device or can choose to send the calling instruction through the patient intelligent bracelet;
step three, when the patient sends a calling instruction, the identification unit identifies the calling instruction sent by the patient and transmits the identified calling instruction to the cloud platform control center, the cloud platform control center stores, processes and evaluates the received calling instruction, and the keyword extraction module in the processing unit extracts keywords from the received calling instruction, wherein the keyword setting comprises the following steps: generate heat, inject, change dressings, dispense a prescription, pull out the needle, the infusion is not smooth, insulin injection etc. and the word number of keyword sets up to 2-5 words to select the medical personnel who is nearest apart from the patient who sends this calling instruction through the evaluation unit, transmit the keyword of extracting to on medical personnel's intelligent bracelet, show this keyword through showing interface, when medical personnel read this keyword, can select by oneself whether to read complete calling instruction.
Preferably, the step three further comprises the following steps:
s1, when the patient sends out the call instruction through the characters, the character call instruction is directly fed back to the medical care management end through the cloud platform control center;
s2, the patient intelligent bracelet is also provided with a voice input module, a voice processing module and a voice translation module, when the patient sends a voice calling instruction through the voice input module, the sent voice calling instruction firstly judges whether the input voice is Mandarin or dialect through the voice processing module; if the call instruction is mandarin, the voice call instruction is directly fed back to the voice translation module through the voice processing module to be translated into text information and the text information is transmitted to the cloud platform control center;
s3, a dialect recognition module is further arranged on the patient intelligent bracelet, when the patient adopts the dialect to send a calling instruction, the voice calling instruction is fed back to the dialect recognition module for dialect recognition after passing through the voice processing module, the dialect is converted into mandarin and fed back to the voice translation module, the voice is translated into text information through the voice translation module, and the text information obtained through translation is transmitted to the cloud platform control center;
s4, patient ' S intelligence bracelet is equipped with display interface, display module, pulse detection module and emergency alarm module, the wrist at the patient is established to intelligence bracelet cover, can be used to measure patient ' S pulse, the display interface that measured pulse numerical value can pass through the display module and connect shows, the patient can observe self pulse constantly, the reasonable scope of pulse number of times sets up to T1 ~ T2, when the pulse detects that the pulse of monitoring the patient is not in the scope value of T1 ' T2, emergency alarm module sends emergency distress signal to cloud platform control center, and with this emergency distress signal feedback to the medical care intelligence bracelet that medical personnel wore on.
The foregoing is merely an example of the present invention, and common general knowledge in the field of known specific structures and characteristics is not described herein in any greater extent than that known in the art at the filing date or prior to the priority date of the application, so that those skilled in the art can now appreciate that all of the above-described techniques in this field and have the ability to apply routine experimentation before this date can be combined with one or more of the present teachings to complete and implement the present invention, and that certain typical known structures or known methods do not pose any impediments to the implementation of the present invention by those skilled in the art. It should be noted that, for those skilled in the art, without departing from the structure of the present invention, several changes and modifications can be made, which should also be regarded as the protection scope of the present invention, and these will not affect the effect of the implementation of the present invention and the practicability of the patent.

Claims (10)

1. Cloud platform network call processing system, its characterized in that: the cloud platform management system comprises a patient end, a cloud platform control center and a medical care management end, wherein the patient end transmits information to the management end through the cloud platform control center, the patient end is installed on a patient intelligent bracelet worn by a patient, the patient sends a calling instruction to the cloud platform control center through the patient intelligent bracelet, and the cloud platform control center processes the received calling instruction and feeds the processed calling instruction back to the medical care management end; the medical care management end is arranged on a medical care intelligent bracelet worn by medical care;
the patient side comprises a management unit, an information transmission unit, an identification unit and a calling unit;
the management unit is in wireless bidirectional connection with the cloud platform control center through a network or in bidirectional electrical connection with a data line;
the patient sends a calling instruction through the calling unit, the identification unit identifies information of the calling instruction, and the obtained information is transmitted to the cloud platform control center through the information transmission unit;
the cloud platform control center comprises a storage unit, a processing unit, an evaluation unit and a notification module;
the storage unit is used for storing medical staff information of the whole hospital, the working state of the medical staff, the received calling instruction of the patient and the patient information;
the processing unit is used for preprocessing the received call instruction and feeding back the preprocessed call instruction to the evaluation unit, the evaluation unit evaluates the call instruction obtained through preprocessing, the urgency of the information of the call instruction is evaluated, the evaluated call instruction is fed back to the medical care management end through the notification module, and the medical care management end receives the call instruction and performs transaction processing.
2. The cloud platform network call processing system of claim 1, wherein: the processing unit comprises a basic call processing unit and an enhanced processing unit, and is used for judging whether the capability of the network switching equipment can support the call triggered by the service switching point of the switching network, and sending the call instruction to the calling party for smooth transmission under the condition that the capability of the network switching equipment cannot be supported.
3. The cloud platform network call processing system of claim 2, wherein: the management unit is used for displaying detailed information of medical staff and patients, backing up running data, monitoring position conditions of the patients, and sending the detailed information of the patients and the corresponding medical staff information to the cloud platform control center when the patients send calling instructions.
4. The cloud platform network call processing system of claim 3, wherein: the recognition unit also comprises a voice input module, a dialect recognition module, a voice processing module and a voice translation module;
when a patient sends a text calling instruction through the text, the text calling instruction is directly fed back to the medical care management terminal through the cloud platform control center;
when the patient sends a voice calling instruction through the voice input module, the sent voice calling instruction firstly judges whether the input voice is mandarin or dialect through the voice processing module;
if the call instruction is mandarin, the voice call instruction is directly fed back to the voice translation module through the voice processing module to be translated into text information and the text information is transmitted to the cloud platform control center;
if the dialect is the dialect, the voice call instruction is fed back to the dialect recognition module for dialect recognition after passing through the voice processing module, the dialect is converted into the mandarin and then fed back to the voice translation module, the voice is translated into character information through the voice translation module, and the translated character information is transmitted to the cloud platform control center.
5. The cloud platform network call processing system of claim 3 or 4, wherein: the patient intelligent bracelet and the medical intelligent bracelet both comprise a positioning module and a monitoring module;
the patient intelligent bracelet can monitor the position and physical condition of a patient in real time through the positioning module and the monitoring module;
the medical intelligent bracelet monitors the position and the working state of medical personnel in real time through the positioning module and the monitoring module;
when the patient sends out the calling instruction through patient's intelligence bracelet, can transmit patient's positional information and health to cloud platform control center simultaneously, cloud platform control center assesses through the evaluation unit through the positional information and the health of the patient who receives to medical personnel's that acquire through medical care intelligence bracelet position and operating condition match, transmit this patient's calling instruction to nearest and can go to patient department as early as possible and carry out the medical care intelligence bracelet of handling on medical care personnel's medical care intelligence bracelet.
6. The cloud platform network call processing system of claim 5, wherein: the intelligent bracelet for the patient is provided with a display interface, a display module, a pulse detection module and an emergency alarm module, the intelligent bracelet is sleeved on the wrist of the patient and can be used for measuring the pulse of the patient, the measured pulse value can be displayed through the display interface connected with the display module, the patient can observe the pulse of the patient at any time, and the reasonable range of the pulse times is set to be T1-T2;
when the patient is 1 to 28 days old, T1 is 120, and T2 is 140;
when the patient is between 28 days and 1 year of age, T1 is 100, and T2 is 120;
when the patient is 1-3 years old, T1 is 90, T2 is 110;
when the patient is 3 years of age, 7 years of age, T1 is 90, T2 is 110;
when the patient is 7-14 years old, T1 is 80, T2 is 100;
when the patient is older than 14 years, T1 is 60, T2 is 100;
when the pulse detection detects that the pulse of the patient is not within the range value of T1' T2, the emergency alarm module sends an emergency help-seeking signal to the cloud platform control center and feeds the emergency help-seeking signal back to the medical intelligent bracelet worn by the medical personnel.
7. The cloud platform network call processing system of claim 6, wherein: medical care intelligent bracelet also is equipped with display interface, display module and pronunciation broadcast module, display interface shows pending affairs and relevant patient information, and the calling instruction content that sends when the patient is too long, medical personnel accessible pronunciation broadcast module broadcast relevant calling instruction content.
8. The cloud platform network call processing system of claim 7, wherein: the processing unit further comprises a keyword extraction module for extracting keywords from a call instruction issued by the patient, wherein the keyword setting comprises: the intelligent bracelet comprises a heating part, an injection part, a medicine changing part, a medicine dispensing part, an injection pulling part, unsmooth infusion, insulin injection and the like, wherein the word number of the keyword is set to be 2-5 words, and the extracted keyword in the calling instruction can be displayed on a display interface of the intelligent bracelet of the appointed medical care personnel.
9. The method for using the cloud platform network call processing system according to claim 8, wherein: the method comprises the following steps:
after a patient enters a hospital for hospitalization, information registration is carried out at a hospitalization registration department, a patient account is set at the hospitalization registration department through a cloud platform control center, a corresponding patient intelligent bracelet is received, the patient account records the relevant hospitalization information of the patient, the hospitalization information comprises name, gender, age, etiology, attending physicians, identification number, contact phone, emergency contact person and hospital bed number, and after the patient account is set, the cloud platform control center matches the account information with medical intelligent bracelets worn by the attending physicians for information matching, so that the attending physicians can know the relevant state and information of the patient at any time;
after the patient receives the patient intelligent bracelet, the patient can download the related app on the intelligent device, the related information of the patient intelligent bracelet is bound with the intelligent device, and after the binding is successful, the patient can send a calling instruction through the intelligent device or can choose to send the calling instruction through the patient intelligent bracelet;
step three, when the patient sends a calling instruction, the identification unit identifies the calling instruction sent by the patient and transmits the identified calling instruction to the cloud platform control center, the cloud platform control center stores, processes and evaluates the received calling instruction, and the keyword extraction module in the processing unit extracts keywords from the received calling instruction, wherein the keyword setting comprises the following steps: generate heat, inject, change dressings, dispense a prescription, pull out the needle, the infusion is not smooth, insulin injection etc. and the word number of keyword sets up to 2-5 words to select the medical personnel who is nearest apart from the patient who sends this calling instruction through the evaluation unit, transmit the keyword of extracting to on medical personnel's intelligent bracelet, show this keyword through showing interface, when medical personnel read this keyword, can select by oneself whether to read complete calling instruction.
10. The method for using the cloud platform network call processing system according to claim 9, wherein: the third step also comprises the following steps:
s1, when the patient sends out the call instruction through the characters, the character call instruction is directly fed back to the medical care management end through the cloud platform control center;
s2, the patient intelligent bracelet is also provided with a voice input module, a voice processing module and a voice translation module, when the patient sends a voice calling instruction through the voice input module, the sent voice calling instruction firstly judges whether the input voice is Mandarin or dialect through the voice processing module; if the call instruction is mandarin, the voice call instruction is directly fed back to the voice translation module through the voice processing module to be translated into text information and the text information is transmitted to the cloud platform control center;
s3, a dialect recognition module is further arranged on the patient intelligent bracelet, when the patient adopts the dialect to send a calling instruction, the voice calling instruction is fed back to the dialect recognition module for dialect recognition after passing through the voice processing module, the dialect is converted into mandarin and fed back to the voice translation module, the voice is translated into text information through the voice translation module, and the text information obtained through translation is transmitted to the cloud platform control center;
s4, patient ' S intelligence bracelet is equipped with display interface, display module, pulse detection module and emergency alarm module, and the intelligence bracelet cover is established on patient ' S wrist, can be used to measure patient ' S pulse, and the display interface that the pulse numerical value of measuring can be connected through display module shows, and self pulse can be observed constantly to the patient, the reasonable scope of pulse number of times sets up to T1 ~ T2, detects when monitoring patient ' S pulse and not in the scope value of T1 ' T2 when the pulse detects, and emergency alarm module sends emergency distress signal to cloud platform control center to on feeding back this emergency distress signal to the intelligent bracelet that medical personnel wore.
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