CN112396506A - Case allocation method, case allocation device and storage medium - Google Patents
Case allocation method, case allocation device and storage medium Download PDFInfo
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Abstract
The application discloses a case distribution method, a case distribution device and a storage medium. Wherein, the method comprises the following steps: determining a first sequence of the cases to be distributed according to the amount of money of the cases to be distributed; distributing a first batch of cases in the cases to be distributed to the seat personnel according to a first sequence; determining a second sequence of the seat personnel according to the amount of money of the cases of the first batch distributed to the seat personnel in a sequence opposite to the first sequence; and distributing a second batch of cases to be distributed to the seat personnel according to the first sequence and the second sequence. The problem of lack fair case distribution mode among the prior art, influence the technical problem that the seat personnel urge to receive efficiency is solved.
Description
Technical Field
The present application relates to the field of computers and finance, and more particularly, to a case allocation method, apparatus, and storage medium.
Background
In the field of consumer finance, collection is an important business, and the distribution of cases directly influences the result of collection thought and the income of collection personnel. There is therefore a need for a reasonable case allocation. Fair case allocation is undoubtedly the best way to solve the above problem.
The traditional case division mode adopts manual assignment, too many human thinking are provided for the selection of cases, and the real fairness is difficult to achieve. In addition, most of the existing collection units classify cases by using the overdue days of the cases, so as to generate different case pools, such as an M1 case pool, an M2 case pool and the like, and then group seats, so that the seats can be collected in different case pools, thereby performing collection operation. However, the existing method has the disadvantages of too large randomness of the obtained cases, lack of fairness and incapability of carrying out reasonable collection plan arrangement aiming at the cases. In addition, the seat can continuously pick up cases for binding, so that more cases can be obtained by the seat. This approach, while not artificially intrusive, appears fair but is too random. Therefore, a case allocation method for improving the seat collection efficiency is particularly important.
Aiming at the technical problems that the prior art lacks of a fair case distribution mode and influences the hastening efficiency of seat personnel, an effective solution is not provided at present.
Disclosure of Invention
The embodiment of the disclosure provides a case allocation method, a case allocation device and a storage medium, which at least solve the technical problem that the efficiency of hastening and accepting seat personnel is influenced due to the lack of a fair case allocation mode in the prior art.
According to an aspect of the embodiments of the present disclosure, there is provided a case allocation method, including: determining a first sequence of the cases to be distributed according to the amount of money of the cases to be distributed; distributing a first batch of cases in the cases to be distributed to the seat personnel according to a first sequence; determining a second sequence of the seat personnel according to the amount of money of the cases of the first batch distributed to the seat personnel in a sequence opposite to the first sequence; and distributing a second batch of cases to be distributed to the seat personnel according to the first sequence and the second sequence.
According to another aspect of the embodiments of the present disclosure, there is also provided a storage medium including a stored program, wherein the method of any one of the above is performed by a processor when the program is run.
According to another aspect of the embodiments of the present disclosure, there is also provided a case assigning apparatus including: the first determining module is used for determining a first sequence of the cases to be distributed according to the amount of money of the cases to be distributed; the first distribution module is used for distributing a first batch of cases in the cases to be distributed to the seat staff according to a first sequence; the second determining module is used for determining a second sequence of the seat personnel according to the sum of the cases of the first batch distributed to the seat personnel in a sequence opposite to the first sequence; and the second distribution module is used for distributing a second batch of cases in the cases to be distributed to the seat personnel according to the first sequence and the second sequence.
According to another aspect of the embodiments of the present disclosure, there is also provided a case assigning apparatus including: a processor; and a memory coupled to the processor for providing instructions to the processor for processing the following processing steps: determining a first sequence of the cases to be distributed according to the amount of money of the cases to be distributed; distributing a first batch of cases in the cases to be distributed to the seat personnel according to a first sequence; determining a second sequence of the seat personnel according to the amount of money of the cases of the first batch distributed to the seat personnel in a sequence opposite to the first sequence; and distributing a second batch of cases to be distributed to the seat personnel according to the first sequence and the second sequence.
In the embodiment of the disclosure, the first sequence of cases is firstly determined according to the amount of money of the cases to be distributed, and then the first group of cases are distributed to the seat personnel according to the first sequence. Further, in the order opposite to the first order, according to the amount of money of the cases of the first batch distributed to the seat personnel, determining a second order of the seat personnel, distributing the cases of the second batch to the seat personnel according to the first order and the second order, and so on until the distribution is completed. Compared with the existing random case allocation mode, the method can ensure that each agent can be allocated to a case and the amount of case money allocated to each agent is more even. Therefore, the aim of evenly distributing the cases is achieved, the fairness of case distribution is guaranteed to the maximum extent, and the enthusiasm of collection urging personnel and the collection urging efficiency are improved. And further solve the technical problem that the efficiency of seat personnel collection is influenced due to the lack of a fair case distribution mode in the prior art.
Drawings
The accompanying drawings, which are included to provide a further understanding of the disclosure and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the disclosure and together with the description serve to explain the disclosure and not to limit the disclosure. In the drawings:
fig. 1 is a hardware configuration block diagram of a [ computer terminal (or mobile device) ] for implementing the method according to embodiment 1 of the present disclosure;
FIG. 2 is a schematic flow chart of a case allocation method according to the first aspect of embodiment 1 of the present disclosure;
FIG. 3 is a schematic overall flow chart of case allocation according to the first aspect of embodiment 1 of the present disclosure;
FIG. 4 is a schematic view of a case distribution device according to embodiment 2 of the present disclosure; and
fig. 5 is a schematic view of a case distribution device according to embodiment 3 of the present disclosure.
Detailed Description
In order to make those skilled in the art better understand the technical solutions of the present disclosure, the technical solutions in the embodiments of the present disclosure will be clearly and completely described below with reference to the drawings in the embodiments of the present disclosure. It is to be understood that the described embodiments are merely exemplary of some, and not all, of the present disclosure. All other embodiments, which can be derived by a person skilled in the art from the embodiments disclosed herein without making any creative effort, shall fall within the protection scope of the present disclosure.
It should be noted that the terms "first," "second," and the like in the description and claims of the present disclosure and in the above-described drawings are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the disclosure described herein are capable of operation in sequences other than those illustrated or otherwise described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
Example 1
According to the present embodiment, there is provided a case allocation method embodiment, it should be noted that the steps shown in the flowchart of the drawings may be performed in a computer system such as a set of computer executable instructions, and that while a logical order is shown in the flowchart, in some cases the steps shown or described may be performed in an order different than here.
The method provided by the embodiment can be executed in a mobile terminal, a computer terminal or a similar operation device. Fig. 1 shows a hardware configuration block diagram of a computer terminal (or mobile device) for implementing the case allocation method. As shown in fig. 1, the computer terminal 10 (or mobile device 10) may include one or more (shown as 102a, 102b, … …, 102 n) processors 102 (the processors 102 may include, but are not limited to, a processing device such as a microprocessor MCU or a programmable logic device FPGA, etc.), a memory 104 for storing data, and a transmission module 106 for communication functions. Besides, the method can also comprise the following steps: a display, an input/output interface (I/O interface), a Universal Serial Bus (USB) port (which may be included as one of the ports of the I/O interface), a network interface, a power source, and/or a camera. It will be understood by those skilled in the art that the structure shown in fig. 1 is only an illustration and is not intended to limit the structure of the electronic device. For example, the computer terminal 10 may also include more or fewer components than shown in FIG. 1, or have a different configuration than shown in FIG. 1.
It should be noted that the one or more processors 102 and/or other data processing circuitry described above may be referred to generally herein as "data processing circuitry". The data processing circuitry may be embodied in whole or in part in software, hardware, firmware, or any combination thereof. Further, the data processing circuit may be a single stand-alone processing module, or incorporated in whole or in part into any of the other elements in the computer terminal 10 (or mobile device). As referred to in the disclosed embodiments, the data processing circuit acts as a processor control (e.g., selection of a variable resistance termination path connected to the interface).
The memory 104 may be used to store software programs and modules of application software, such as program instructions/data storage devices corresponding to the case allocation method in the embodiment of the present disclosure, and the processor 102 executes various functional applications and data processing by executing the software programs and modules stored in the memory 104, that is, the case allocation method of the application software is implemented. The memory 104 may include high speed random access memory, and may also include non-volatile memory, such as one or more magnetic storage devices, flash memory, or other non-volatile solid-state memory. In some examples, the memory 104 may further include memory located remotely from the processor 102, which may be connected to the computer terminal 10 via a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
The transmission device 106 is used for receiving or transmitting data via a network. Specific examples of the network described above may include a wireless network provided by a communication provider of the computer terminal 10. In one example, the transmission device 106 includes a Network adapter (NIC) that can be connected to other Network devices through a base station to communicate with the internet. In one example, the transmission device 106 can be a Radio Frequency (RF) module, which is used to communicate with the internet in a wireless manner.
The display may be, for example, a touch screen type Liquid Crystal Display (LCD) that may enable a user to interact with a user interface of the computer terminal 10 (or mobile device).
It should be noted here that in some alternative embodiments, the computer device (or mobile device) shown in fig. 1 described above may include hardware elements (including circuitry), software elements (including computer code stored on a computer-readable medium), or a combination of both hardware and software elements. It should be noted that fig. 1 is only one example of a particular specific example and is intended to illustrate the types of components that may be present in the computer device (or mobile device) described above.
Under the above operating environment, according to a first aspect of the present embodiment, there is provided a case allocation method, fig. 2 shows a flowchart of the method, and referring to fig. 2, the method includes:
s202: determining a first sequence of the cases to be distributed according to the amount of money of the cases to be distributed;
s204: distributing a first batch of cases in the cases to be distributed to the seat personnel according to a first sequence;
s206: determining a second sequence of the seat personnel according to the amount of money of the cases of the first batch distributed to the seat personnel in a sequence opposite to the first sequence; and
s208: and distributing a second batch of cases to be distributed to the seat personnel according to the first sequence and the second sequence.
As described in the background, the traditional division method adopts manual assignment, and has too many human thoughts on the selection of cases, so that real fairness is difficult to achieve. In addition, most of the existing collection units classify cases by using the overdue days of the cases, so as to generate different case pools, such as an M1 case pool, an M2 case pool and the like, and then group seats, so that the seats can be collected in different case pools, thereby performing collection operation. However, the existing method has the disadvantages of too large randomness of the obtained cases, lack of fairness and incapability of carrying out reasonable collection plan arrangement aiming at the cases. In addition, the seat can continuously pick up cases for binding, so that more cases can be obtained by the seat. This approach, while not artificially intrusive, appears fair but is too random. Therefore, a case allocation method for improving the seat collection efficiency is particularly important.
To solve the technical problem in the background art, the technical solution of the present embodiment provides a case allocation method, specifically, as shown in fig. 2, first, according to the amount of money of a case to be allocated, a first sequence of cases to be allocated is determined, that is: and sorting the cases according to the amount of money of the cases. The cases to be distributed can be overdue cases due to financial institution users, and need to be recovered by seat personnel, wherein the overdue amount of each case may be different. For example: part of the cases to be allocated and the (overdue) amount are: the cases are sorted according to the sum of money of the cases, wherein the sorting mode can be ascending or descending according to the sum of money, and a first sequence determined by sorting the cases to be distributed in a descending mode is as follows: the case I, the case II and the case II are combined to form a combined case.
Further, the first batch of cases of the cases to be allocated are allocated to the agent according to the first order. For example: the seat personnel include: a seat I, a seat II and a seat III. Allocating a first batch of cases to the seat personnel according to a first sequence as follows: the first seat is distributed to the sixth case, the second seat is distributed to the fourth case, and the third seat is distributed to the first case.
Further, a second order of the agent staff is determined according to the amount of money of the case of the first lot allocated to the agent staff in an order opposite to the first order. For example: the first sequence is a descending mode, so the second sequence is an ascending mode, and cases and money allocated by the seat staff in the first batch are as follows: the agent is allocated to six cases to be 6000 yuan, the agent is allocated to four cases to be 5000 yuan, and the agent is allocated to the third case to be 4000 yuan, so that the amounts of cases of the agent are sorted in ascending order, and the obtained second order is as follows: a seat III, a seat II and a seat I.
Finally, a second batch of cases of the cases to be allocated is allocated to the agent according to the first order and the second order. Namely: and (3) allocating the cases to be allocated, except the cases in the first batch, and firstly dividing the first bit in the second sequence into the first cases in the remaining cases in the first sequence, namely: the agent III is distributed to the third case, the agent II is distributed to the second case, and the agent I is distributed to the fifth case. Therefore, the case with the smaller allocated amount can be guaranteed to be preferentially allocated by the seat personnel with the larger allocated amount in the next round. Here, if the first order is an ascending order, the second order is a descending order, and therefore it is possible to ensure that the agent person with a small case allocation amount preferentially allocates cases with a large amount in the next round.
Thus, in this way, the first order of cases is first determined according to the amount of money to be allocated, and then the first number of cases is allocated to the staff according to the first order. Further, in a sequence opposite to the first sequence, according to the amount of money of the cases of the first batch distributed to the seat personnel, the second sequence of the seat personnel is determined, and according to the first sequence and the second sequence, the second batch of cases are distributed to the seat personnel, and so on until the distribution is completed, so that the case with a small case distribution amount can be guaranteed to be preferentially distributed to the case with a large amount of money in the next round by the seat personnel (or the case with a large case distribution amount of money is preferentially distributed to the case with a small amount of money in the next round). Compared with the existing random case allocation mode, the method can ensure that each agent can be allocated to a case and the amount of case money allocated to each agent is more even. Therefore, the aim of evenly distributing the cases is achieved, the fairness of case distribution is guaranteed to the maximum extent, and the enthusiasm of collection urging personnel and the collection urging efficiency are improved. And further solve the technical problem that the efficiency of seat personnel collection is influenced due to the lack of a fair case distribution mode in the prior art.
Optionally, the operation of allocating a first batch of cases of the cases to be allocated to the agent staff according to a first order comprises: determining the random sequence of the seat personnel; and distributing a first batch of cases in the cases to be distributed to the seat personnel according to the first sequence and the determined random sequence.
Specifically, in the operation of allocating the first batch of cases in the case to be allocated to the agent according to the first order, it is first necessary to determine a random order of the agent (to shuffle the order of the agent), for example: the random order of first-time agent personnel is: the random sequence of the next time can be as follows: the second seat, the first seat and the third seat are not fixed in sequence each time. The cases of the first batch are then assigned according to the randomized order. In this way, the consistent sequence of the seat personnel inquired each time can be avoided, namely: the case allocation method avoids the situation allocation performed by one agent at each time, so that the case allocation method is more fair.
Optionally, the operation of determining the first sequence of cases to be allocated according to the amount of money of the cases to be allocated comprises: acquiring cases to be distributed, and classifying the cases to be distributed to obtain a plurality of classes; and determining a first sequence of the cases to be distributed according to the amount of money of the cases to be distributed under each category.
Specifically, fig. 3 shows a schematic flow diagram of the case allocation whole, and referring to fig. 3, in the operation of determining the first sequence of the cases to be allocated according to the amount of money of the cases to be allocated, the cases to be allocated are first obtained, where the cases to be allocated may be pulled by the hasty receiving system from a server (corresponding to the case source in fig. 3) of the financial system after receiving the batch notification. Then, the cases to be allocated are classified, for example: cases were assigned based on days of expiration, with days of expiration being classified as 1-30 (corresponding to M1 in FIG. 3), 31-60 (corresponding to M2 in FIG. 3), and 61-90 (corresponding to M3 in FIG. 3). And then determining the first sequence of the cases to be distributed according to the amount of money of the cases to be distributed under each category. Therefore, cases to be distributed can be classified, and different collection urging modes are formulated according to different categories, for example: different seat personnel are selected for hastening. Therefore, the efficiency of hastening harvest can be improved.
Optionally, the method further comprises: determining case allocation base numbers corresponding to the seat personnel, wherein the case allocation base numbers are the number of the cases to be allocated to each seat personnel on average; determining the number of the agents which are distributed to the cases and reach the case distribution base number; and stopping allocating the cases to the agents of which the number of the allocated cases reaches the case allocation base number.
Specifically, the embodiment further includes determining a case allocation base number corresponding to the seat staff, where the case allocation base number is the number of the cases to be allocated to each seat staff on average. For example: the number of cases to be allocated is 90, the number of seat personnel is 3 (seat I, seat II and seat III), and the average number of cases to each seat (namely the case allocation base number) is 30. Further, determining the number of the agent persons allocated to the case with the case allocation base number, for example: the number of cases allocated by the agent (r) has reached the case allocation base number of 30 cases, and then the allocation of cases to the agent (r) is stopped. Therefore, by the mode, each seat person can be guaranteed to be distributed to the same number of cases, and the distribution mode is more fair.
Optionally, the method further comprises: determining the number of invalid cases in the distributed cases aiming at the agents of which the number of the distributed cases reaches the case distribution base number, wherein the invalid cases are cases which do not need to be processed by the agents; and according to the number of invalid cases, continuously distributing a corresponding number of cases to the agents of which the number of distributed cases reaches the case distribution base number.
Specifically, for the agent personnel (for example, agent r) whose number of allocated cases reaches the case allocation base, the number of invalid cases in the allocated cases is determined, wherein the invalid cases are cases which do not need to be processed by the agent personnel. For example: two of the 30 cases allocated by the agent (i) are invalid (for example, the debtor is cleared and the agent is not required to be collected). In the next allocation, the agent is supplemented with two cases on the basis of the case allocation cardinality (namely, two more cases are allocated). Therefore, the case distribution is more reasonable, and the case distribution among each seat person is fairer.
Further, referring to fig. 1, according to a second aspect of the present embodiment, a storage medium 104 is provided. The storage medium 104 comprises a stored program, wherein the method of any of the above is performed by a processor when the program is run.
Therefore, according to the embodiment, the case allocation method provided by the embodiment can ensure that the case with small case allocation amount is allocated to the case with large amount preferentially in the next round. Compared with the existing random case allocation mode, the method can ensure that each agent can be allocated to a case and the amount of case money allocated to each agent is more even. Therefore, the aim of evenly distributing the cases is achieved, the fairness of case distribution is guaranteed to the maximum extent, and the enthusiasm of collection urging personnel and the collection urging efficiency are improved. And further solve the technical problem that the efficiency of seat personnel collection is influenced due to the lack of a fair case distribution mode in the prior art.
It should be noted that, for simplicity of description, the above-mentioned method embodiments are described as a series of acts or combination of acts, but those skilled in the art will recognize that the present invention is not limited by the order of acts, as some steps may occur in other orders or concurrently in accordance with the invention. Further, those skilled in the art should also appreciate that the embodiments described in the specification are preferred embodiments and that the acts and modules referred to are not necessarily required by the invention.
Through the above description of the embodiments, those skilled in the art can clearly understand that the method according to the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but the former is a better implementation mode in many cases. Based on such understanding, the technical solutions of the present invention may be embodied in the form of a software product, which is stored in a storage medium (e.g., ROM/RAM, magnetic disk, optical disk) and includes instructions for enabling a terminal device (e.g., a mobile phone, a computer, a server, or a network device) to execute the method according to the embodiments of the present invention.
Example 2
Fig. 4 shows a case distribution apparatus 400 according to the present embodiment, which apparatus 400 corresponds to the method according to the first aspect of embodiment 1. Referring to fig. 4, the apparatus 400 includes: the first determining module 410 is used for determining a first sequence of the cases to be distributed according to the amount of money of the cases to be distributed; a first distributing module 420, configured to distribute a first batch of cases among the cases to be distributed to the agent according to a first order; a second determining module 430, configured to determine a second order of the agent staff according to the amount of money of the case of the first batch allocated to the agent staff in an order opposite to the first order; and a second distributing module 440 for distributing a second batch of cases among the cases to be distributed to the agent staff according to the first order and the second order.
Optionally, the first distribution module 420 comprises: the random ordering submodule is used for determining the random order of the seat personnel; and the distribution submodule is used for distributing the first batch of cases in the cases to be distributed to the seat personnel according to the first sequence and the determined random sequence.
Optionally, the first determining module 410 includes: the acquisition submodule is used for acquiring cases to be distributed and classifying the cases to be distributed to obtain a plurality of categories; and the first sequence determining submodule is used for determining the first sequence of the cases to be distributed according to the amount of money of the cases to be distributed under each category.
Optionally, the method further comprises: the base number determining module is used for determining case distribution base numbers corresponding to the seat personnel, wherein the case distribution base numbers are the number of the cases to be distributed to each seat personnel on average; the seat determining module is used for determining seat persons, the number of the distributed cases of which reaches the case distribution base number, in the seat persons; and the pause module is used for stopping distributing the cases to the agents of which the number of the distributed cases reaches the case distributing base number.
Optionally, the method further comprises: the invalid case determining module is used for determining the number of invalid cases in the distributed cases aiming at the agents of which the number of the distributed cases reaches the case distribution base number, wherein the invalid cases are cases which do not need to be processed by the agents; and the reallocation module is used for continuously allocating the corresponding number of cases to the agents of which the number of the allocated cases reaches the case allocation base number according to the number of the invalid cases.
Therefore, according to the embodiment, the case distribution device 400 can ensure that the case distribution personnel with small amount of money can preferentially distribute the cases with large amount of money in the next round. Compared with the existing random case allocation mode, the method can ensure that each agent can be allocated to a case and the amount of case money allocated to each agent is more even. Therefore, the aim of evenly distributing the cases is achieved, the fairness of case distribution is guaranteed to the maximum extent, and the enthusiasm of collection urging personnel and the collection urging efficiency are improved. And further solve the technical problem that the efficiency of seat personnel collection is influenced due to the lack of a fair case distribution mode in the prior art.
Example 3
Fig. 5 shows a case distribution apparatus 500 according to the present embodiment, which apparatus 500 corresponds to the method according to the first aspect of embodiment 1. Referring to fig. 5, the apparatus 500 includes: a processor 510; and a memory 520 coupled to processor 510 for providing processor 510 with instructions to process the following process steps: determining a first sequence of the cases to be distributed according to the amount of money of the cases to be distributed; distributing a first batch of cases in the cases to be distributed to the seat personnel according to a first sequence; determining a second sequence of the seat personnel according to the amount of money of the cases of the first batch distributed to the seat personnel in a sequence opposite to the first sequence; and distributing a second batch of cases to be distributed to the seat personnel according to the first sequence and the second sequence.
Optionally, the operation of allocating a first batch of cases of the cases to be allocated to the agent staff according to a first order comprises: determining the random sequence of the seat personnel; and distributing a first batch of cases in the cases to be distributed to the seat personnel according to the first sequence and the determined random sequence.
Optionally, the operation of determining the first sequence of cases to be allocated according to the amount of money of the cases to be allocated comprises: acquiring cases to be distributed, and classifying the cases to be distributed to obtain a plurality of classes; and determining a first sequence of the cases to be distributed according to the amount of money of the cases to be distributed under each category.
Optionally, the memory 520 is further configured to provide the processor 510 with instructions to process the following process steps: determining case allocation base numbers corresponding to the seat personnel, wherein the case allocation base numbers are the number of the cases to be allocated to each seat personnel on average; determining the number of the agents which are distributed to the cases and reach the case distribution base number; and stopping allocating the cases to the agents of which the number of the allocated cases reaches the case allocation base number.
Optionally, the memory 520 is further configured to provide the processor 510 with instructions to process the following process steps: determining the number of invalid cases in the distributed cases aiming at the agents of which the number of the distributed cases reaches the case distribution base number, wherein the invalid cases are cases which do not need to be processed by the agents; and according to the number of invalid cases, continuously distributing a corresponding number of cases to the agents of which the number of distributed cases reaches the case distribution base number.
Therefore, according to the embodiment, the case distributing device 500 can ensure that the agent with small case distribution amount preferentially distributes cases with large amount in the next round. Compared with the existing random case allocation mode, the method can ensure that each agent can be allocated to a case and the amount of case money allocated to each agent is more even. Therefore, the aim of evenly distributing the cases is achieved, the fairness of case distribution is guaranteed to the maximum extent, and the enthusiasm of collection urging personnel and the collection urging efficiency are improved. And further solve the technical problem that the efficiency of seat personnel collection is influenced due to the lack of a fair case distribution mode in the prior art.
The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.
In the above embodiments of the present invention, the descriptions of the respective embodiments have respective emphasis, and for parts that are not described in detail in a certain embodiment, reference may be made to related descriptions of other embodiments.
In the embodiments provided in the present application, it should be understood that the disclosed technology can be implemented in other ways. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units is only one type of division of logical functions, and there may be other divisions when actually implemented, for example, a plurality of units or components may be combined or may be integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, units or modules, and may be in an electrical or other form.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a removable hard disk, a magnetic or optical disk, and other various media capable of storing program codes.
The foregoing is only a preferred embodiment of the present invention, and it should be noted that, for those skilled in the art, various modifications and decorations can be made without departing from the principle of the present invention, and these modifications and decorations should also be regarded as the protection scope of the present invention.
Claims (10)
1. A case allocation method, comprising:
determining a first sequence of the cases to be distributed according to the amount of money of the cases to be distributed;
distributing a first batch of cases in the cases to be distributed to seat personnel according to the first sequence;
determining a second order of the agent staff according to the amount of money of the first batch of cases distributed to the agent staff in a reverse order of the first order; and
and distributing a second batch of cases in the cases to be distributed to the seat personnel according to the first sequence and the second sequence.
2. The method according to claim 1, wherein the operation of allocating to an agent staff a first batch of cases of said cases to be allocated according to said first order comprises:
determining a random order of the agent personnel; and
and distributing a first batch of cases in the cases to be distributed to the seat personnel according to the first sequence and the determined random sequence.
3. The method according to claim 1, characterized in that the operation of determining the first order of the cases to be allocated according to the amount of money of the cases to be allocated comprises:
acquiring the cases to be distributed, and classifying the cases to be distributed to obtain a plurality of categories; and
and determining the first sequence of the cases to be distributed according to the amount of money of the cases to be distributed under each category.
4. The method of claim 1, further comprising:
determining a case allocation base number corresponding to the seat personnel, wherein the case allocation base number is the number of the cases to be allocated to each seat personnel on average;
determining the agent personnel of which the number of the allocated cases reaches the case allocation base number; and
and stopping allocating cases to the agents of which the number of the allocated cases reaches the case allocation base number.
5. The method of claim 4, further comprising:
determining the number of invalid cases in the distributed cases aiming at the agents of which the number of the distributed cases reaches the case distribution base number, wherein the invalid cases are cases which do not need to be processed by the agents; and
and according to the number of the invalid cases, continuously distributing a corresponding number of cases to the agents of which the number of the distributed cases reaches the case distribution base number.
6. A storage medium comprising a stored program, wherein the method of any one of claims 1 to 5 is performed by a processor when the program is run.
7. A case distribution apparatus, comprising:
the first determining module is used for determining a first sequence of the cases to be distributed according to the amount of money of the cases to be distributed;
the first distribution module is used for distributing a first batch of cases in the cases to be distributed to the seat staff according to the first sequence;
a second determining module, configured to determine a second order of the seat staff according to the amount of money of the first batch of cases allocated to the seat staff in an order opposite to the first order; and
and the second distribution module is used for distributing a second batch of cases in the cases to be distributed to the seat personnel according to the first sequence and the second sequence.
8. The apparatus of claim 7, wherein the first distribution module comprises:
the random ordering submodule is used for determining the random order of the seat personnel; and
and the distribution submodule is used for distributing the first batch of cases in the cases to be distributed to the seat personnel according to the first sequence and the determined random sequence.
9. The apparatus of claim 7, wherein the first determining module comprises:
the acquisition submodule is used for acquiring the cases to be distributed and classifying the cases to be distributed to obtain a plurality of categories; and
and the first sequence determining submodule is used for determining the first sequence of the cases to be distributed according to the amount of money of the cases to be distributed under each category.
10. A case distribution apparatus, comprising:
a processor; and
a memory coupled to the processor for providing instructions to the processor for processing the following processing steps:
determining a first sequence of the cases to be distributed according to the amount of money of the cases to be distributed;
distributing a first batch of cases in the cases to be distributed to seat personnel according to the first sequence;
determining a second order of the agent staff according to the amount of money of the first batch of cases distributed to the agent staff in a reverse order of the first order; and
and distributing a second batch of cases in the cases to be distributed to the seat personnel according to the first sequence and the second sequence.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910764553.7A CN112396506A (en) | 2019-08-19 | 2019-08-19 | Case allocation method, case allocation device and storage medium |
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| CN201910764553.7A CN112396506A (en) | 2019-08-19 | 2019-08-19 | Case allocation method, case allocation device and storage medium |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113487239A (en) * | 2021-08-05 | 2021-10-08 | 重庆颂车网络科技有限公司 | Intelligent case division method and system |
| CN116957239A (en) * | 2023-06-29 | 2023-10-27 | 上海数禾信息科技有限公司 | Distribution method and device for to-be-urged receipt, computer equipment and storage medium |
-
2019
- 2019-08-19 CN CN201910764553.7A patent/CN112396506A/en active Pending
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113487239A (en) * | 2021-08-05 | 2021-10-08 | 重庆颂车网络科技有限公司 | Intelligent case division method and system |
| CN116957239A (en) * | 2023-06-29 | 2023-10-27 | 上海数禾信息科技有限公司 | Distribution method and device for to-be-urged receipt, computer equipment and storage medium |
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