CN112348483A - Method and system for consulting and conducting remote administrative business - Google Patents
Method and system for consulting and conducting remote administrative business Download PDFInfo
- Publication number
- CN112348483A CN112348483A CN202011317460.9A CN202011317460A CN112348483A CN 112348483 A CN112348483 A CN 112348483A CN 202011317460 A CN202011317460 A CN 202011317460A CN 112348483 A CN112348483 A CN 112348483A
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- identity information
- identity
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- 238000000034 method Methods 0.000 title claims abstract description 13
- 238000004590 computer program Methods 0.000 claims description 18
- 230000005540 biological transmission Effects 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
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Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/26—Government or public services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/06—Protocols specially adapted for file transfer, e.g. file transfer protocol [FTP]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/15—Conference systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W76/00—Connection management
- H04W76/10—Connection setup
Abstract
The invention provides a method and a system for consulting and conducting remote administrative business, which receive identity information through identity authentication equipment and send the identity information to a 5G client; the 5G client receives the identity information and sends the identity information and a service application instruction to an administrative terminal; the administrative terminal carries out business consultation and guide according to the identity information and the business application instruction, and can provide efficient and convenient government affair service.
Description
Technical Field
The invention relates to the technical field of computers, in particular to a method and a system for consulting and conducting remote administrative services.
Background
At present, the identity of a transactor needs to be confirmed in administrative business, so most of business needs to go to a local administrative service center by oneself to carry out fingerprint authentication, identity card authentication or submit paper edition materials, and for the remote business, the workload required by the transactor is increased. In addition, the current electronic business handling only realizes an electronic business flow, and a transactor cannot perform business consultation on an administrative center in real time in the handling process. Electronic service handling is based on 4G network transmission, and the current 4G network has the problems of insufficient bandwidth and low speed for video live broadcast with large concurrency and transmission of large files.
Disclosure of Invention
Technical problem to be solved
In order to solve the above problems in the prior art, the present invention provides a method and a system for consulting and conducting remote administrative services, which can provide efficient and convenient government services.
(II) technical scheme
In order to achieve the purpose, the invention adopts a technical scheme that:
a method for consulting and conducting remote administrative services comprises the following steps:
s1, the identity authentication equipment receives the identity information and sends the identity information to the 5G client;
s2, the 5G client receives the identity information and sends the identity information and a service application instruction to an administrative terminal;
and S3, the administrative terminal performs service consultation and guide according to the identity information and the service application instruction.
In order to achieve the purpose, the invention adopts another technical scheme as follows:
a system for consultation and guide of remote administrative services comprises an identity authentication device, a 5G client and an administrative terminal, wherein the identity authentication device comprises a first memory, a first processor and a first computer program which is stored on the first memory and can run on the first processor, the 5G client comprises a second memory, a second processor and a second computer program which is stored on the second memory and can run on the second processor, the administrative terminal comprises a third memory, a third processor and a third computer program which is stored on the third memory and can run on the third processor, and the following steps are realized when the first computer program is executed by the first processor:
s1, receiving identity information and sending the identity information to the 5G client;
the second processor, when executing the second computer program, implements the steps of:
s2, receiving the identity information, and sending the identity information and a service application instruction to the administrative terminal;
the third processor, when executing the third computer program, performs the steps of:
and S3, conducting business consultation and guide according to the identity information and the business application instruction.
(III) advantageous effects
The invention has the beneficial effects that: receiving identity information through identity authentication equipment, and sending the identity information to the 5G client; the 5G client receives the identity information and sends the identity information and a service application instruction to an administrative terminal; the administrative terminal carries out business consultation and guide according to the identity information and the business application instruction, and can provide efficient and convenient government affair service.
Drawings
FIG. 1 is a flowchart of a method for consulting and conducting a remote administrative business in accordance with an embodiment of the present invention;
fig. 2 is a schematic structural diagram of a system for consulting and conducting a remote administrative service according to an embodiment of the present invention.
[ description of reference ]
1: a system for consulting and conducting remote administrative services; 2: an identity authentication device; 3: 5G client side; 4: administrative terminals; 5: a first memory; 6: a first processor; 7: a second memory; 8: a second processor; 9: a third memory; 10: a third processor.
Detailed Description
For the purpose of better explaining the present invention and to facilitate understanding, the present invention will be described in detail by way of specific embodiments with reference to the accompanying drawings.
Referring to fig. 1, a method for consulting and conducting a remote administrative service includes the steps of:
s1, the identity authentication equipment receives the identity information and sends the identity information to the 5G client;
step S1 specifically includes:
and the identity authentication equipment receives the fingerprint information and the identity card information and sends the fingerprint information and the identity card information to the 5G client.
S2, the 5G client receives the identity information and sends the identity information and a service application instruction to an administrative terminal;
and S3, the administrative terminal performs service consultation and guide according to the identity information and the service application instruction.
Step S3 specifically includes:
and the administrative terminal receives the identity information and the service application instruction, creates a 5G video conference, and provides service consultation and guide through the 5G video conference.
The 5G client is connected with the 5G network through the 5G CPE.
Example two
Referring to fig. 2, a system 1 for remote administrative business consultation guidance includes an identity authentication device 2, a 5G client 3 and an administrative terminal 4, where the identity authentication device 2 includes a first memory 5, a first processor 6 and a first computer program stored on the first memory 5 and executable on the first processor 6, the 5G client 3 includes a second memory 7, a second processor 8 and a second computer program stored on the second memory 7 and executable on the second processor 8, the administrative terminal 4 includes a third memory 9, a third processor 10 and a third computer program stored on the third memory 9 and executable on the third processor 10, and the first processor 6 implements the following steps when executing the first computer program:
s1, receiving identity information and sending the identity information to the 5G client 3;
step S1 specifically includes:
and receiving fingerprint information and identity card information and sending the fingerprint information and identity card information to the 5G client 3.
The second processor 8, when executing the second computer program, performs the following steps:
s2, receiving the identity information, and sending the identity information and a service application instruction to the administrative terminal 4;
the third processor 10, when executing the third computer program, realizes the following steps:
and S3, conducting business consultation and guide according to the identity information and the business application instruction.
Step S3 specifically includes:
and receiving the identity information and the service application instruction, creating a 5G video conference, and conducting service consultation and guide through the 5G video conference.
The 5G client is connected with the 5G network through the 5G CPE.
Specifically, the 5G client 3 is a 5G television, and the identity authentication device includes a fingerprint identification module, an identity card identification module, and a file scanning and uploading module.
The above description is only an embodiment of the present invention, and not intended to limit the scope of the present invention, and all equivalent changes made by using the contents of the present specification and the drawings, or applied directly or indirectly to the related technical fields, are included in the scope of the present invention.
Claims (8)
1. A method for consulting and conducting remote administrative services is characterized by comprising the following steps:
s1, the identity authentication equipment receives the identity information and sends the identity information to the 5G client;
s2, the 5G client receives the identity information and sends the identity information and a service application instruction to an administrative terminal;
and S3, the administrative terminal performs service consultation and guide according to the identity information and the service application instruction.
2. The method for consulting and conducting a remote administrative service according to claim 1, wherein the step S1 is specifically as follows:
and the identity authentication equipment receives the fingerprint information and the identity card information and sends the fingerprint information and the identity card information to the 5G client.
3. The method for telemarketing business consultation guidance according to claim 1, wherein said 5G client is connected to the 5G network through a 5G CPE.
4. The method for consulting and conducting a remote administrative service according to claim 1, wherein the step S3 is specifically as follows:
and the administrative terminal receives the identity information and the service application instruction, creates a 5G video conference, and provides service consultation and guide through the 5G video conference.
5. A system for consultation and guide of remote administrative services, comprising an identity authentication device, a 5G client and an administrative terminal, wherein the identity authentication device comprises a first memory, a first processor and a first computer program stored on the first memory and operable on the first processor, the 5G client comprises a second memory, a second processor and a second computer program stored on the second memory and operable on the second processor, and the administrative terminal comprises a third memory, a third processor and a third computer program stored on the third memory and operable on the third processor, wherein the first processor implements the following steps when executing the first computer program:
s1, receiving identity information and sending the identity information to the 5G client;
the second processor, when executing the second computer program, implements the steps of:
s2, receiving the identity information, and sending the identity information and a service application instruction to the administrative terminal;
the third processor, when executing the third computer program, performs the steps of:
and S3, conducting business consultation and guide according to the identity information and the business application instruction.
6. The system for consulting and conducting remote administrative services according to claim 5, wherein the step S1 is specifically as follows:
and receiving fingerprint information and identity card information, and sending the fingerprint information and identity card information to the 5G client.
7. The system for telemarketing business consultation guidance according to claim 5, wherein said 5G client is connected to the 5G network through a 5G CPE.
8. The system for consulting and conducting remote administrative services according to claim 5, wherein the step S3 is specifically as follows:
and receiving the identity information and the service application instruction, creating a 5G video conference, and conducting service consultation and guide through the 5G video conference.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011317460.9A CN112348483A (en) | 2020-11-23 | 2020-11-23 | Method and system for consulting and conducting remote administrative business |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011317460.9A CN112348483A (en) | 2020-11-23 | 2020-11-23 | Method and system for consulting and conducting remote administrative business |
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| Publication Number | Publication Date |
|---|---|
| CN112348483A true CN112348483A (en) | 2021-02-09 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN202011317460.9A Pending CN112348483A (en) | 2020-11-23 | 2020-11-23 | Method and system for consulting and conducting remote administrative business |
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Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102855710A (en) * | 2012-09-14 | 2013-01-02 | 交通银行股份有限公司 | Method and system for remotely authenticating customer identity information |
| CN108683871A (en) * | 2018-06-05 | 2018-10-19 | 平安科技（深圳）有限公司 | Transaction processing system, method, user terminal based on video and storage medium |
| WO2019104930A1 (en) * | 2017-12-01 | 2019-06-06 | 平安科技（深圳）有限公司 | Identity authentication method, electronic device and computer-readable storage medium |
| CN110474880A (en) * | 2019-07-22 | 2019-11-19 | 李静妤 | The consulting system of real-time interactive question and answer and method |
| CN111754234A (en) * | 2020-07-07 | 2020-10-09 | 中国银行股份有限公司 | Air banking business processing method and device |
-
2020
- 2020-11-23 CN CN202011317460.9A patent/CN112348483A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102855710A (en) * | 2012-09-14 | 2013-01-02 | 交通银行股份有限公司 | Method and system for remotely authenticating customer identity information |
| WO2019104930A1 (en) * | 2017-12-01 | 2019-06-06 | 平安科技（深圳）有限公司 | Identity authentication method, electronic device and computer-readable storage medium |
| CN108683871A (en) * | 2018-06-05 | 2018-10-19 | 平安科技（深圳）有限公司 | Transaction processing system, method, user terminal based on video and storage medium |
| CN110474880A (en) * | 2019-07-22 | 2019-11-19 | 李静妤 | The consulting system of real-time interactive question and answer and method |
| CN111754234A (en) * | 2020-07-07 | 2020-10-09 | 中国银行股份有限公司 | Air banking business processing method and device |
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Application publication date: 20210209 |