CN112333668B - Vehicle-mounted calling method, system, device, storage medium and computer equipment - Google Patents
Vehicle-mounted calling method, system, device, storage medium and computer equipment Download PDFInfo
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- CN112333668B CN112333668B CN202011085843.8A CN202011085843A CN112333668B CN 112333668 B CN112333668 B CN 112333668B CN 202011085843 A CN202011085843 A CN 202011085843A CN 112333668 B CN112333668 B CN 112333668B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/30—Services specially adapted for particular environments, situations or purposes
- H04W4/40—Services specially adapted for particular environments, situations or purposes for vehicles, e.g. vehicle-to-pedestrians [V2P]
- H04W4/44—Services specially adapted for particular environments, situations or purposes for vehicles, e.g. vehicle-to-pedestrians [V2P] for communication between vehicles and infrastructures, e.g. vehicle-to-cloud [V2C] or vehicle-to-home [V2H]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/90—Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
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Abstract
In the technical scheme of the vehicle-mounted calling method, the system, the device, the storage medium and the computer equipment provided by the embodiment of the invention, when the vehicle is detected to send the communication message to the call center, the first vehicle data of the vehicle is obtained, the first vehicle data is analyzed, the second vehicle data corresponding to the vehicle is determined, and the second vehicle data is sent to the call center, so that the call center provides service for a user using the vehicle according to the second vehicle data, the vehicle-mounted calling efficiency is improved, the emergency problem of the vehicle owner on the journey is solved by reasonably utilizing the vehicle data, and great guarantee is brought to the life safety and journey experience of the vehicle owner.
Description
[ field of technology ]
The invention relates to the technical field of vehicle-mounted communication, in particular to a vehicle-mounted calling method, a system, a device, a storage medium and computer equipment.
[ background Art ]
At present, no hard requirement is made on the vehicle-mounted calling system for the vehicle sold in China, only a small amount of configuration of individual vehicle types is realized, and the emergency calling function is realized by carrying An Jixing OnStar, G-book and other systems. However, the current vehicle-mounted calling system has no unified standard and no mandatory regulation, and the rescue resources and conditions cannot be reasonably and maximally utilized when the vehicle owner encounters an emergency.
[ invention ]
In view of the above, the invention provides a vehicle-mounted calling method, a system, a device, a storage medium and computer equipment, which can reasonably utilize vehicle data, timely help the vehicle owners to solve most of emergency problems on journey, and bring great assurance to the life safety and journey experience of the vehicle owners.
In one aspect, an embodiment of the present invention provides a vehicle-mounted calling method, which is applied to a vehicle-mounted calling system, including:
when detecting that a vehicle sends a communication message to a call center, acquiring first vehicle data of the vehicle;
analyzing the first vehicle data to determine second vehicle data corresponding to the vehicle machine;
and sending the second vehicle data to a call center so that the call center provides service for a user using the vehicle according to the second vehicle data.
Optionally, the acquiring the first vehicle data of the vehicle machine includes:
and acquiring first vehicle data uploaded by a third-party platform system through an API interface, wherein the first vehicle data is generated by the third-party platform through receiving the vehicle data stream uploaded by the vehicle machine and performing data conversion on the vehicle data stream.
Optionally, the second vehicle data includes vehicle position information and vehicle state information.
On the other hand, the embodiment of the invention provides a vehicle-mounted calling system, which comprises a vehicle machine, a vehicle-mounted calling system and a calling center;
the car machine is used for sending communication information to the call center;
the vehicle-mounted calling system is used for acquiring first vehicle data of the vehicle when detecting that the vehicle sends a communication message to a call center; analyzing the first vehicle data to determine second vehicle data corresponding to the vehicle machine; transmitting the second vehicle data to a call center;
the call center is used for providing service for the user using the vehicle machine according to the second vehicle data.
Optionally, the system further comprises: a third party platform system;
the vehicle is also used for uploading a vehicle data stream to the third party platform system;
the third party platform system is used for receiving the vehicle data stream uploaded by the vehicle machine, converting the vehicle data stream into first vehicle data, and uploading the first vehicle data to the vehicle-mounted calling system through an API (application program interface);
the on-board call system is also used for acquiring the first vehicle data.
Optionally, the second vehicle data includes vehicle position information and vehicle state information.
Optionally, the call center is specifically configured to send second vehicle data to a terminal device of a manager, so that the manager provides services for a user using the vehicle according to the second vehicle data.
In another aspect, an embodiment of the present invention provides a vehicle-mounted calling device, including:
the acquisition module is used for acquiring first vehicle data of the vehicle when the vehicle is detected to send a communication message to the call center;
the determining module is used for analyzing the first vehicle data and determining second vehicle data corresponding to the vehicle machine;
and the sending module is used for sending the second vehicle data to a call center so that the call center provides service for a user using the vehicle machine according to the second vehicle data.
On the other hand, the embodiment of the invention provides a storage medium, which comprises a stored program, wherein the device where the storage medium is located is controlled to execute the vehicle-mounted calling method when the program runs.
In another aspect, an embodiment of the present invention provides a computer device, including a memory for storing information including program instructions, and a processor for controlling execution of the program instructions, where the program instructions are loaded by the processor and execute the steps of the above-mentioned vehicle-mounted calling method.
According to the technical scheme provided by the embodiment of the invention, when the vehicle is detected to send the communication message to the call center, the first vehicle data of the vehicle is obtained, the first vehicle data is analyzed, the second vehicle data corresponding to the vehicle is determined, and the second vehicle data is sent to the call center, so that the call center provides service for a user using the vehicle according to the second vehicle data, the vehicle-mounted call efficiency is improved, the emergency problem of a vehicle owner on a journey is solved by reasonably utilizing the vehicle data, and great guarantee is brought to the life safety and journey experience of the vehicle owner.
[ description of the drawings ]
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings that are needed in the embodiments will be briefly described below, it being obvious that the drawings in the following description are only some embodiments of the present invention, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
FIG. 1 is a block diagram of an in-vehicle calling system according to an embodiment of the present invention;
FIG. 2 is a flow chart of a method for in-vehicle calling according to an embodiment of the present invention;
FIG. 3 is a flow chart of a method for in-vehicle calling according to yet another embodiment of the present invention;
fig. 4 is a schematic structural diagram of an in-vehicle calling device according to an embodiment of the present invention;
fig. 5 is a schematic diagram of a computer device according to an embodiment of the present invention.
[ detailed description ] of the invention
For a better understanding of the technical solution of the present invention, the following detailed description of the embodiments of the present invention refers to the accompanying drawings.
It should be understood that the described embodiments are merely some, but not all, embodiments of the invention. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
The terminology used in the embodiments of the invention is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in this application and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise.
It should be understood that the term "and/or" as used herein is merely one way of describing an association of associated objects, meaning that there may be three relationships, e.g., a and/or b, which may represent: the first and second cases exist separately, and the first and second cases exist separately. In addition, the character "/" herein generally indicates that the front and rear associated objects are an "or" relationship.
Fig. 1 is a schematic diagram of an on-vehicle calling system according to an embodiment of the present invention, as shown in fig. 1, the system includes: a vehicle 10, an on-board call system 20, a call center 30, and a third party platform system 40.
In the embodiment of the present invention, the vehicle machine 10 is configured to send a communication message to a call center.
The vehicle-mounted calling system 20 is used for acquiring first vehicle data of the vehicle when detecting that the vehicle sends a communication message to the call center; the vehicle-mounted calling system analyzes the first vehicle data and determines second vehicle data corresponding to the vehicle-out machine; the in-vehicle call system transmits the second vehicle data to the call center. Wherein the second vehicle data includes vehicle position information and vehicle state information.
The call center 30 is used to provide services to the user using the vehicle based on the second vehicle data.
In an embodiment of the present invention, the vehicle machine 10 is further configured to upload the vehicle data stream to a third party platform system.
The third party platform system 40 is configured to receive a vehicle data stream uploaded by the vehicle, perform data conversion on the vehicle data stream to generate first vehicle data, and upload the first vehicle data to the vehicle-mounted calling system through an API interface;
the in-vehicle calling system 20 is also used to obtain first vehicle data.
In this embodiment of the present invention, further, the call center 30 is further configured to send the second vehicle data to the terminal device of the manager, so that the manager provides services for the user using the vehicle according to the second vehicle data.
Through the vehicle-mounted calling system, when the vehicle is detected to send the communication message to the call center, the first vehicle data of the vehicle is obtained, the first vehicle data is analyzed, the second vehicle data corresponding to the vehicle is determined, and the second vehicle data is sent to the call center, so that the call center provides service for a user using the vehicle according to the second vehicle data, the vehicle-mounted calling efficiency is improved, the emergency problem of a vehicle owner on a journey is solved by reasonably utilizing the vehicle data, and great guarantee is brought to life safety and journey experience of the vehicle owner.
Specifically, on the basis of the system, a vehicle-mounted calling method provided by the embodiment of the invention is described in detail:
fig. 2 is a flowchart of a vehicle-mounted calling method according to an embodiment of the present invention, which is applied to a vehicle-mounted calling system, as shown in fig. 2, and the method includes:
and step 101, when the vehicle is detected to send a communication message to a call center, acquiring first vehicle data of the vehicle.
Step 102, analyzing the first vehicle data, and determining second vehicle data corresponding to the vehicle outlet machine.
Step 103, sending the second vehicle data to the call center so that the call center provides service for the user using the vehicle according to the second vehicle data.
According to the technical scheme provided by the embodiment of the invention, when the vehicle is detected to send the communication message to the call center, the first vehicle data of the vehicle is obtained, the first vehicle data is analyzed, the second vehicle data corresponding to the vehicle is determined, and the second vehicle data is sent to the call center, so that the call center provides service for a user using the vehicle according to the second vehicle data, the vehicle-mounted call efficiency is improved, the emergency problem of a vehicle owner on a journey is solved by reasonably utilizing the vehicle data, and great guarantee is brought to the life safety and journey experience of the vehicle owner.
Fig. 3 is a flowchart of a vehicle-mounted calling method according to another embodiment of the present invention, as shown in fig. 3, the method includes:
step 201, the car machine sends a communication message to the call center.
In the embodiment of the invention, the vehicle machine can comprise a vehicle-mounted information terminal.
In the embodiment of the invention, the communication message can comprise a rescue phone. For example, when a user fails in a vehicle or a car accident occurs, the car may actively make a rescue call to the call center. The user comprises a user using the vehicle corresponding to the vehicle. In addition, when the user manually clicks the emergency rescue button to dial a rescue call, the vehicle-mounted calling method can be executed.
Step 202, the vehicle uploads a vehicle data stream to a third party platform system.
In the embodiment of the invention, when the vehicle machine sends a communication message to the call center, or the user sends the communication message to the call center, the vehicle machine uploads the collected vehicle data stream to the third party platform system through the SMS/MQTT/TCP/IP protocol.
Step 203, the third party platform system receives the vehicle data stream uploaded by the vehicle machine, performs data conversion on the vehicle data stream to generate first vehicle data, and uploads the first vehicle data to the vehicle-mounted calling system through the API interface.
In an embodiment of the present invention, the third party platform system may comprise a CVMP system.
In the embodiment of the present invention, the third party platform system is configured to process a vehicle data stream uploaded by the vehicle machine, and perform data conversion on the vehicle data stream to generate first vehicle data, so that the vehicle data stream is converted into first vehicle data visible to a user, and specifically, the data conversion manner may include parsing the vehicle data stream uploaded by the vehicle machine through a agreed communication protocol (SMS/MQTT/TCP/IP protocol).
Step 204, when the vehicle is detected to send a communication message to the call center, the vehicle-mounted call system acquires first vehicle data of the vehicle.
In the embodiment of the invention, the first vehicle data is uploaded to the vehicle-mounted calling system by the third party platform system through the API interface. The first vehicle data is acquired, so that the follow-up vehicle-mounted calling system can send the acquired vehicle data to the calling center, and the calling center can provide assistance for a user.
Step 205, the vehicle-mounted calling system analyzes the first vehicle data and determines second vehicle data corresponding to the vehicle.
Step 206, the vehicle-mounted calling system sends the second vehicle data to the calling center.
In the embodiment of the invention, the mode of interaction between the vehicle-mounted calling system and the calling center can be interacted with the calling center through the API interface. The second vehicle data includes vehicle position information and vehicle state information.
It should be noted that, when there are multiple rescue phones or call-for-help phones at the same time, the vehicle-mounted call system uses the concept of an event to manage the vehicle-mounted call, and sends the second vehicle data to the call center in a queue mode and time sequence, where the sending mode may include a screen flicking mode, when the call center has no idle seat, the vehicle-mounted call is in a waiting state, and when the call center has a seat idle, the earliest unprocessed vehicle-mounted call is sent to the call center through the screen flicking mode.
Step 207, the call center provides service for the user using the vehicle according to the second vehicle data.
In an embodiment of the present invention, step 207 may specifically include: the call center transmits the second vehicle data to the terminal device of the manager so that the manager provides service for the user using the vehicle according to the second vehicle data.
In practical application, in the existing internet of vehicles platform, a user needs to acquire own vehicle information through multiple channels such as short messages, APP, NAC and the like, and the system utilizes a mobile intelligent terminal message pushing technology to realize custom tag pushing, timing pushing and offline message setting of messages. The vehicle data processing flow among the vehicle machine, the third party platform system and the vehicle-mounted calling system realizes the function of pushing the vehicle position information and the vehicle state information to the calling center, and avoids the problem that the calling center cannot acquire the vehicle position information and the vehicle state information in time when the vehicle machine fails to send data, thereby improving the vehicle-mounted calling efficiency.
According to the technical scheme provided by the embodiment of the invention, when the vehicle is detected to send the communication message to the call center, the first vehicle data of the vehicle is obtained, the first vehicle data is analyzed, the second vehicle data corresponding to the vehicle is determined, and the second vehicle data is sent to the call center, so that the call center provides service for a user using the vehicle according to the second vehicle data, the vehicle-mounted call efficiency is improved, the emergency problem of a vehicle owner on a journey is solved by reasonably utilizing the vehicle data, and great guarantee is brought to the life safety and journey experience of the vehicle owner.
Fig. 4 is a schematic structural diagram of an in-vehicle calling device according to an embodiment of the present invention, which is applied to an in-vehicle calling system, as shown in fig. 4, and the device includes: an acquisition module 11, a determination module 12 and a transmission module 13.
The acquiring module 11 is configured to acquire first vehicle data of a vehicle when it is detected that the vehicle sends a communication message to a call center.
The determining module 12 is configured to parse the first vehicle data, and determine second vehicle data corresponding to the vehicle.
The sending module 13 is configured to send the second vehicle data to a call center, so that the call center provides services for a user using the vehicle according to the second vehicle data.
In the embodiment of the present invention, the obtaining module 11 of the device is specifically configured to obtain first vehicle data uploaded by a third party platform system through an API interface, where the first vehicle data is first vehicle data generated by the third party platform by receiving a vehicle data stream uploaded by the vehicle machine and performing data conversion on the vehicle data stream.
In the embodiment of the invention, the second vehicle data includes vehicle position information and vehicle state information.
According to the technical scheme provided by the embodiment of the invention, when the vehicle is detected to send the communication message to the call center, the first vehicle data of the vehicle is obtained, the first vehicle data is analyzed, the second vehicle data corresponding to the vehicle is determined, and the second vehicle data is sent to the call center, so that the call center provides service for a user using the vehicle according to the second vehicle data, the vehicle-mounted call efficiency is improved, the emergency problem of a vehicle owner on a journey is solved by reasonably utilizing the vehicle data, and great guarantee is brought to the life safety and journey experience of the vehicle owner.
The embodiment of the invention provides a storage medium, which comprises a stored program, wherein the program is used for controlling equipment where the storage medium is located to execute the steps of the embodiment of the vehicle-mounted calling method, and the specific description can be seen from the embodiment of the vehicle-mounted calling method.
The embodiment of the invention provides a computer device, which comprises a memory and a processor, wherein the memory is used for storing information comprising program instructions, the processor is used for controlling the execution of the program instructions, and the program instructions realize the steps of the vehicle-mounted calling method when being loaded and executed by the processor. For specific description, reference may be made to the embodiments of the in-vehicle calling method described above.
Fig. 5 is a schematic diagram of a computer device according to an embodiment of the present invention. As shown in fig. 5, the computer device 4 of this embodiment includes: the processor 41, the memory 42, and the computer program 43 stored in the memory 42 and capable of running on the processor 41, where the computer program 43 is executed by the processor 41 to implement the method for vehicle-mounted calling in the embodiment, and is not repeated herein. Alternatively, the computer program when executed by the processor 41 implements the functions of the embodiments applied to each model/unit in the in-vehicle calling device, and is not described herein in detail for avoiding repetition.
The computer device 4 includes, but is not limited to, a processor 41, a memory 42. It will be appreciated by those skilled in the art that fig. 5 is merely an example of computer device 4 and is not limiting of computer device 4, and may include more or fewer components than shown, or may combine certain components, or different components, e.g., computer device 4 may also include input and output devices, network access devices, buses, etc.
The processor 41 may be a central processing unit (Central Processing Unit, CPU), but may also be other general purpose processors, digital signal processors (Digital Signal Processor, DSP), application specific integrated circuits (Application Specific Integrated Circuit, ASIC), field programmable gate arrays (Field-Programmable Gate Array, FPGA) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components, or the like. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
The memory 42 may be an internal storage unit of the computer device 4, such as a hard disk or a memory of the computer device 4. The memory 42 may also be an external storage device of the computer device 4, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card) or the like, which are provided on the computer device 4. Further, the memory 42 may also include both internal storage units and external storage devices of the computer device 4. The memory 42 is used to store computer programs and other programs and data required by the computer device 4. The memory 42 may also be used to temporarily store data that has been output or is to be output.
It will be clear to those skilled in the art that, for convenience and brevity of description, specific working procedures of the above-described systems, apparatuses and units may refer to corresponding procedures in the foregoing method embodiments, which are not repeated herein.
In the several embodiments provided in the present invention, it should be understood that the disclosed systems, devices, and methods may be implemented in other manners. For example, the apparatus embodiments described above are merely illustrative, e.g., the division of elements is merely a logical function division, and there may be additional divisions of actual implementation, e.g., multiple elements or components may be combined or integrated into another system, or some features may be omitted, or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be an indirect coupling or communication connection via some interfaces, devices or units, which may be in electrical, mechanical or other form.
The units described as separate units may or may not be physically separate, and units shown as units may or may not be physical units, may be located in one place, or may be distributed over a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
In addition, each functional unit in the embodiments of the present invention may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit. The integrated units may be implemented in hardware or in hardware plus software functional units.
The integrated units implemented in the form of software functional units described above may be stored in a computer readable storage medium. The software functional unit is stored in a storage medium, and includes several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) or a Processor (Processor) to perform part of the steps of the methods according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a random access Memory (Random Access Memory, RAM), a magnetic disk, or an optical disk, or other various media capable of storing program codes.
The foregoing description of the preferred embodiments of the invention is not intended to be limiting, but rather to enable any modification, equivalent replacement, improvement or the like to be made within the spirit and principles of the invention.
Claims (8)
1. A vehicle-mounted calling method applied to a vehicle-mounted calling system, comprising:
when detecting that a vehicle sends a communication message to a call center, acquiring first vehicle data of the vehicle;
analyzing the first vehicle data, and determining second vehicle data corresponding to the vehicle machine, wherein the second vehicle data comprises vehicle position information and vehicle state information;
transmitting the second vehicle data to a call center so that the call center provides service for a user using the vehicle according to the second vehicle data;
the sending the second vehicle data to a call center includes:
and sending the second vehicle data to a call center through an API interface.
2. The method of claim 1, wherein the obtaining the first vehicle data of the vehicle comprises:
and acquiring first vehicle data uploaded by a third-party platform system through an API interface, wherein the first vehicle data is generated by the third-party platform through receiving the vehicle data stream uploaded by the vehicle machine and performing data conversion on the vehicle data stream.
3. The vehicle-mounted calling system is characterized by comprising a vehicle machine, a vehicle-mounted calling system, a calling center and a third party platform system;
the car machine is used for sending communication information to the call center;
the vehicle-mounted calling system is used for acquiring first vehicle data of the vehicle when detecting that the vehicle sends a communication message to a call center; analyzing the first vehicle data to determine second vehicle data corresponding to the vehicle machine; transmitting the second vehicle data to a call center, wherein the second vehicle data comprises vehicle position information and vehicle state information;
the call center is used for providing service for a user using the vehicle according to the second vehicle data;
the vehicle-mounted calling system is particularly used for sending the second vehicle data to the calling center through an API interface.
4. A system according to claim 3, wherein the system further comprises: a third party platform system;
the vehicle is also used for uploading a vehicle data stream to the third party platform system;
the third party platform system is used for receiving the vehicle data stream uploaded by the vehicle machine, converting the vehicle data stream into first vehicle data, and uploading the first vehicle data to the vehicle-mounted calling system through an API (application program interface);
the on-board call system is also used for acquiring the first vehicle data.
5. A system according to claim 3, characterized in that the call centre is arranged in particular to send second vehicle data to a terminal device of a manager, so that the manager serves a user using the vehicle in accordance with the second vehicle data.
6. An in-vehicle calling device, the device comprising:
the acquisition module is used for acquiring first vehicle data of the vehicle when the vehicle is detected to send a communication message to the call center;
the determining module is used for analyzing the first vehicle data and determining second vehicle data corresponding to the vehicle machine, wherein the second vehicle data comprises vehicle position information and vehicle state information;
the sending module is used for sending the second vehicle data to a call center so that the call center provides service for a user using the vehicle machine according to the second vehicle data;
the sending module is specifically configured to send the second vehicle data to a call center through an API interface.
7. A storage medium comprising a stored program, wherein the program, when run, controls a device in which the storage medium is located to perform the car-mounted calling method of claim 1 or 2.
8. A computer device comprising a memory for storing information including program instructions and a processor for controlling the execution of the program instructions, characterized in that the program instructions, when loaded and executed by the processor, implement the steps of the on-board calling method of claim 1 or 2.
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