CN112331316A - Mobile information security medical evaluation satisfaction feedback evaluation method - Google Patents
Mobile information security medical evaluation satisfaction feedback evaluation method Download PDFInfo
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- CN112331316A CN112331316A CN202011148218.3A CN202011148218A CN112331316A CN 112331316 A CN112331316 A CN 112331316A CN 202011148218 A CN202011148218 A CN 202011148218A CN 112331316 A CN112331316 A CN 112331316A
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- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
- G16H40/20—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
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Abstract
The invention provides a mobile information security medical evaluation satisfaction feedback evaluation method, and relates to the field of household kitchens. The mobile information safety medical evaluation satisfaction feedback evaluation method comprises the following specific steps: s1, the user inputs identity information at the smart phone terminal, and the smart phone terminal sends the user name input by the user in advance, the doctor watching time selected by the user and the doctor watching department to the hospital server; s2, the hospital server searches doctor names corresponding to the user name, the doctor watching time selected by the user and the doctor watching department; and S3, the user inputs the audio or video information of the doctor service evaluation at the mobile phone terminal. The medical service evaluation system and the medical service evaluation method can obtain the medical service evaluation in real time, can fully guarantee the information safety condition of the user, facilitate internal supervision and management of medical staff by a hospital, are beneficial to improving the working enthusiasm and the service quality of the medical staff, and relieve the contradiction between the hospital and a patient.
Description
Technical Field
The invention relates to the technical field of medical evaluation, in particular to a mobile information security medical evaluation satisfaction feedback evaluation method.
Background
With the continuous reform of medical policies and management systems in China, the requirements of people on the medical service quality are increasingly improved, and the competitiveness of hospitals is directly determined by the quality of the medical service, so that how to evaluate the medical service quality becomes a topic which is more and more concerned by hospital managers, and the satisfaction degree of customers on the medical care personnel service of hospitals is more and more accepted by modern hospitals as an important index for performance evaluation. The quality of service varies substantially from hospital to hospital and varies among the healthcare workers within the same hospital. When a patient first comes to a hospital for a visit, the quality of service of medical staff in the hospital is often not well known, the patient cannot feed back the service condition of the medical staff, and the medical staff cannot improve the quality of service of the patient according to the service standard of the hospital strictly. In the existing medical service evaluation method, a patient usually writes evaluation suggestions on an opinion book of a hospital. However, in the existing evaluation method, the evaluation suggestions of the patients are written on the opinion book in a messy way, which is not only not beneficial for the hospital to arrange, but also can not be fed back to the relevant personnel of the hospital in time.
Therefore, a mobile information security medical evaluation satisfaction feedback evaluation method combining computer vision and natural language processing is provided, and the information security of a user can be fully guaranteed while medical service evaluation can be obtained in real time. The quality of service of medical personnel is improved by further improving the existing evaluation method by utilizing computer vision technology and natural language processing technology.
Disclosure of Invention
Technical problem to be solved
Aiming at the defects of the prior art, the invention provides a mobile information security medical evaluation satisfaction feedback evaluation method, which solves the problems of poor service quality and low enthusiasm of medical care personnel.
(II) technical scheme
In order to achieve the purpose, the invention is realized by the following technical scheme: a mobile information security medical evaluation satisfaction feedback evaluation method comprises an intelligent mobile phone terminal and a hospital server, wherein the mobile phone terminal comprises user identity information, user evaluation video data and voice data;
the evaluation method comprises the following specific steps:
s1, the user inputs identity information at the smart phone terminal, and the smart phone terminal sends the user name input by the user in advance, the doctor watching time selected by the user and the doctor watching department to the hospital server;
s2, the hospital server searches doctor names corresponding to the user names, the doctor watching time selected by the user and the doctor watching department, and meanwhile, the user names and the doctor watching time matched with the doctor names in the code printing server are used for guaranteeing the personal privacy safety of the user;
s3, the user inputs the audio or video information of the doctor service evaluation at the mobile phone terminal, the image information in the video information is uniformly sampled and screened, and the expression score of the user is obtained by the video data through the computer vision processing technology;
s4, obtaining the text content by the voice data of the user through a natural language processing technology, and scoring the text;
s5, carrying out weighted scoring on the expression scoring and the character scoring based on an integral evaluating mode of a dictionary and a rule, and sending the obtained result to a hospital server;
and S6, the hospital server stores the scoring result corresponding to the doctor name, and the scoring result is used for obtaining medical service evaluation in real time and guaranteeing the information safety condition of the user.
Preferably, the mobile phone terminal collects video data, and identifies photos and video expressions of the patient before and after treatment, wherein the photos and the video expressions comprise facial expression identification and limb posture identification, so as to obtain expression scores.
Preferably, the integral evaluation mode based on the dictionary and the rule sets different weights through classification, and finally obtains the weighted score.
(III) advantageous effects
The invention provides a mobile information security medical evaluation satisfaction feedback evaluation method. The method has the following beneficial effects:
the medical service evaluation system and the medical service evaluation method can obtain the medical service evaluation in real time, can fully guarantee the information safety condition of the user, facilitate internal supervision and management of medical staff by a hospital, are beneficial to improving the working enthusiasm and the service quality of the medical staff, and relieve the contradiction between the hospital and a patient.
Drawings
Fig. 1 is a schematic block diagram of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Example (b):
as shown in fig. 1, an embodiment of the present invention provides a mobile information security medical evaluation satisfaction feedback evaluation method, which includes two parts, namely, a smart phone terminal and a hospital server, where the smart phone terminal includes user identity information, video data and voice data of user evaluation;
the evaluation method comprises the following specific steps:
s1, the user inputs identity information at the smart phone terminal, and the smart phone terminal sends the user name input by the user in advance, the doctor watching time selected by the user and the doctor watching department to the hospital server;
s2, the hospital server searches doctor names corresponding to the user names, the doctor watching time selected by the user and the doctor watching department, and meanwhile, the user names and the doctor watching time matched with the doctor names in the code printing server are used for guaranteeing the personal privacy safety of the user;
s3, inputting audio or video information of the doctor service evaluation by the user at a mobile phone terminal, uniformly sampling and screening image information in the video information, and obtaining expression scores of the user through video data by a computer vision processing technology, wherein the mobile phone terminal collects the video data, and identifies photos and video expressions before and after treatment of the patient, wherein the photos and the video expressions comprise facial expression identification and limb posture identification, and the expression scores are obtained;
s4, obtaining the text content by the voice data of the user through a natural language processing technology, and scoring the text;
s5, weighting and scoring the expression score and the character score based on the integral evaluating mode of the dictionary and the rule, and sending the obtained result to a hospital server, wherein different weights are set according to classification based on the integral evaluating mode of the dictionary and the rule, and finally the weighted score is obtained;
and S6, the hospital server stores the scoring result corresponding to the doctor name, and the scoring result is used for obtaining medical service evaluation in real time and guaranteeing the information safety condition of the user.
The medical service evaluation system and the medical service evaluation method can obtain the medical service evaluation in real time, can fully guarantee the information safety condition of the user, facilitate internal supervision and management of medical staff by a hospital, are beneficial to improving the working enthusiasm and the service quality of the medical staff, and relieve the contradiction between the hospital and a patient.
It is noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising a reference structure" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.
Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that changes, modifications, substitutions and alterations can be made in these embodiments without departing from the principles and spirit of the invention, the scope of which is defined in the appended claims and their equivalents.
Claims (3)
1. A mobile information security medical evaluation satisfaction feedback evaluation method is characterized by comprising the following steps: the system comprises an intelligent mobile phone terminal and a hospital server, wherein the mobile phone terminal comprises user identity information, video data and voice data evaluated by a user;
the evaluation method comprises the following specific steps:
s1, the user inputs identity information at the smart phone terminal, and the smart phone terminal sends the user name input by the user in advance, the doctor watching time selected by the user and the doctor watching department to the hospital server;
s2, the hospital server searches doctor names corresponding to the user names, the doctor watching time selected by the user and the doctor watching department, and meanwhile, the user names and the doctor watching time matched with the doctor names in the code printing server are obtained;
s3, the user inputs the audio or video information of the doctor service evaluation at the mobile phone terminal, the image information in the video information is uniformly sampled and screened, and the expression score of the user is obtained by the video data through the computer vision processing technology;
s4, obtaining the text content by the voice data of the user through a natural language processing technology, and scoring the text;
s5, carrying out weighted scoring on the expression scoring and the character scoring based on an integral evaluating mode of a dictionary and a rule, and sending the obtained result to a hospital server;
and S6, the hospital server stores the scoring result corresponding to the doctor name, and the scoring result is used for obtaining medical service evaluation in real time and guaranteeing the information safety condition of the user.
2. The mobile information safety medical evaluation satisfaction feedback evaluation method according to claim 1, wherein the evaluation method comprises the following steps: the mobile phone terminal collects video data, and identifies photos and video expressions of a patient before and after treatment, wherein the photos and the video expressions comprise facial expression identification and limb posture identification, and expression scores are obtained.
3. The mobile information safety medical evaluation satisfaction feedback evaluation method according to claim 1, wherein the evaluation method comprises the following steps: the integral evaluating mode based on the dictionary and the rule sets different weights through classification, and finally obtains a weighted score.
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| Application Number | Priority Date | Filing Date | Title |
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| CN202011148218.3A CN112331316A (en) | 2020-10-23 | 2020-10-23 | Mobile information security medical evaluation satisfaction feedback evaluation method |
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| CN202011148218.3A CN112331316A (en) | 2020-10-23 | 2020-10-23 | Mobile information security medical evaluation satisfaction feedback evaluation method |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116741360A (en) * | 2023-08-16 | 2023-09-12 | 深圳市微能信息科技有限公司 | Doctor inquiry and service quality evaluation system based on intelligent terminal |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN106446487A (en) * | 2015-08-11 | 2017-02-22 | 天津平和悦科技有限公司 | Medical service evaluation method and system and medical service evaluation device |
| CN109801096A (en) * | 2018-12-14 | 2019-05-24 | 中国科学院深圳先进技术研究院 | A kind of multi-modal customer satisfaction overall evaluation system, method |
| CN110147936A (en) * | 2019-04-19 | 2019-08-20 | 深圳壹账通智能科技有限公司 | Service evaluation method, apparatus based on Emotion identification, storage medium |
| CN111353804A (en) * | 2018-12-24 | 2020-06-30 | 中移（杭州）信息技术有限公司 | Service evaluation method, device, terminal equipment and medium |
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- 2020-10-23 CN CN202011148218.3A patent/CN112331316A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106446487A (en) * | 2015-08-11 | 2017-02-22 | 天津平和悦科技有限公司 | Medical service evaluation method and system and medical service evaluation device |
| CN109801096A (en) * | 2018-12-14 | 2019-05-24 | 中国科学院深圳先进技术研究院 | A kind of multi-modal customer satisfaction overall evaluation system, method |
| CN111353804A (en) * | 2018-12-24 | 2020-06-30 | 中移（杭州）信息技术有限公司 | Service evaluation method, device, terminal equipment and medium |
| CN110147936A (en) * | 2019-04-19 | 2019-08-20 | 深圳壹账通智能科技有限公司 | Service evaluation method, apparatus based on Emotion identification, storage medium |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116741360A (en) * | 2023-08-16 | 2023-09-12 | 深圳市微能信息科技有限公司 | Doctor inquiry and service quality evaluation system based on intelligent terminal |
| CN116741360B (en) * | 2023-08-16 | 2023-12-19 | 深圳市微能信息科技有限公司 | Doctor inquiry and service quality evaluation system based on intelligent terminal |
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