CN1123234C - System for processing service data in telecommunications system - Google Patents

System for processing service data in telecommunications system Download PDF

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Publication number
CN1123234C
CN1123234C CN98803301.1A CN98803301A CN1123234C CN 1123234 C CN1123234 C CN 1123234C CN 98803301 A CN98803301 A CN 98803301A CN 1123234 C CN1123234 C CN 1123234C
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network
client
data
service
business
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CN1250576A (en
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拉斯·拉格斯特罗姆
博蒂尔·里辛宁
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Nokia Oyj
Nokia Technologies Oy
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Nokia Telecommunications Oy
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00Network architectures or network communication protocols for network security
    • H04L63/10Network architectures or network communication protocols for network security for controlling access to devices or network resources
    • H04L63/102Entity profiles
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/40Network security protocols
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/4228Systems providing special services or facilities to subscribers in networks
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q11/00Selecting arrangements for multiplex systems
    • H04Q11/04Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H04Q11/0435Details
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/0016Arrangements providing connection between exchanges
    • H04Q3/0029Provisions for intelligent networking
    • H04Q3/0045Provisions for intelligent networking involving hybrid, i.e. a mixture of public and private, or multi-vendor systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/01Protocols
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
    • H04M7/12Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

The invention relates to a system by which external users (35, 36), such as subscribers and service providers, can update their service data in a secure and controlled manner on a self-service basis in an intelligent network or other telecommunications network. An access system (SMAP) separate from the actual telecommunications services managing network elements (CCB, HLR, SMP/SMS, SCP) is implemented in the invention, said access system providing the customers and service providers with an open interface to these network elements through a public data network. The access system (SMAP) controls access to the actual network elements by, for example, authenticating the party requesting access, checking whether the requesting party is associated with the data he/she desires to manipulate, and/or checking to which processing operations the requesting party is entitled. The users can thus access their own service data in the network elements managing the data in a manner controlled by the access system (SMAP).

Description

Business data processing system in the telecommunication system
Technical field
The present invention relates to the processing of telecommunication service data in the telecommunications network, relate in particular to intelligent network.
Background technology
In order to make the subsequent descriptions easy to understand, at first define some terms that below will use.Individual or group that client and user represent to order (intelligent network) business and use this business.Service provider or user represent to create professional individual or group according to client or user's demand.Operator represents to run the individual or the group of telecommunications network.Manufacturer represents to produce the individual or the group of hardware and software, and operator or service provider utilize these hardware and softwares to create (intelligent network) business.
In telecommunications network, intelligence and the ability of visiting the storage data, deal with data, and make decision relevant based on these data.Present telecommunications network, for example public telephone switching network (PSTN) has certain intelligence, because they for example when being call routing, can handle the data of storage.Typical " intelligence " function or business are Conditional Call Forwardings in the telecommunications network at present, and it need analyze call state, select the forward direction route according to stored calls forward-shifting service profile for calling out.Different telecommunication systems is in different network elements, and for example the customer data base of mobile radio communication is safeguarded these functions and the customer service profile relevant with them.
But such intelligent function has been the integrated functionality of basic network, thereby the quantitative requirement that changes these functions or increase function update software in each network switch for example.This is the reason of developing intellectual resource net (IN) just.Intelligent network is the network architecture that is connected to basic network, makes business realizing more quick with professional control, easily with flexible.This is by realizing business control from the different functionalities unit that telephone exchange is transferred to intelligent network.Like this, business is independent of basic network operation, and when business changed or add new business, basic network topology and software did not need to change.Except real network operator, intelligent network can comprise a plurality of service providers.
The intelligent network architecture can be used and most of telecommunications networks, public switched telephone network (PSTN) for example, PSPDN Packet Switched Public Data Network (PSPDN) and Integrated Service Digital Network and Broadband ISDN (B-ISDN).The intelligent network architecture is intended to be independent of network technology, makes establishment, control and the management of new telecommunication service more convenient.
In fixed network, the intelligent network standardized process is carried out very soon in recent years.For example, CCITTQ.1290 and prETS 300 374-1, intelligent network capability set 1 (CS1) is the standard relevant with intelligent network.These standard definitions the specific function model and the architectural model of intelligent network.Fig. 1 has illustrated the principle of intelligent network and its some parts.Intelligent network also comprises other functional units or physical location, but for the present invention, they are unimportant.
In the intelligent network model, professional control has been transferred to the Service Control Point the intelligent network by the switch (SW) from basic network.SCP comprises required database and service logic program (SLP), in other words, provides the required software of logical construction of specific transactions (service logic).Service Switching Point is a switch, for example realizes the basic network switch of Service Switching Function (SSF), and the function of SSF is the identification and the triggering of intelligent network business, and mutual with Service Control Point.Fig. 1 also shows the subscriber equipment (SE) of basic network.
The functional description relevant with intelligent network service management is as follows.
Service data point (SDP) comprises client and the network data of using when carrying out business, and SDP comprises service data function (SDF).It comprises that service logic program is used to provide the data of single business.SCP or SMP/SMS can directly visit SDP.
Service management point (SDP) or business management system (SMS) are finished service management control, and business provides control and service implementation control.The example of its function is data base administration, network test, and network flow management and network data are collected.On function, SMP comprises service management function (SMF), and comprises Service Management Agent Function (SMAF) and service creation environment function (SCEF) alternatively.
Service creation environment point (SCEP) is entered into SMP in order to definition, development﹠ testing intelligent network business.Comprise service creation environment function (SCEF) on the SCEP function.SCEP can be directly and SMP mutual.
SMAP (SMAP) is some selected users, and for example service management person and client are provided to the connection of SMP.Comprise Service Management Agent Function (SMAF) on the SMAP function.SMAP is direct and SMP is mutual.
The order business data of intelligent network are the customer data system management by operator originally, and perhaps by SMAP or be directly connected to the SMP of intelligent network or terminal or the work station of SMS, for example work station WS1 and the WS2 of Fig. 1 manage.International pct application WO9211724 for example, WO9325035 and WO9405111 disclose some examples that this class realizes.
Along with the increase that intelligent network business uses, the needs that frequently change service related data also increase thereupon.When adopting the prior art scheme, this has caused the office worker of operator and the workload of customer service system to increase.Like this, need to allow external user, for example user and service provider are based on himself professional its business datum of upgrading.But the prior art scheme is not suitable for finishing this work, and chief reason is safety, capacity and human resources.
Summary of the invention
The purpose of this invention is to provide user and client imported, browse and change its service related data with the safety controllable mode ability.
Another object of the present invention is to provide open interface to operator in Management Access System, makes to add different service management and charge system flexibly.
This realizes by the business data processing system in the network element of managing telecommunications net telecommunication service.The system is characterized in that
System is connected to the network element of one or more managing telecommunication services,
System comprises a protocol interface open to public data network, and client and service provider can optionally visit their business datum in telecommunications network by it.
The invention provides a kind of connecting system that is separated with actual network element managing telecommunication services, described system provides the open interface of visiting these network elements by public data network to client and service provider.Under connecting system control of the present invention, they can visit its business datum by this open interface in the network element of management data.Connecting system of the present invention and the open interface that uses provide by public data network as client and service provider and have visited its business datum, and on common computer the chance of deal with data.Like this, the particular terminal that can avoid the prior art scheme to adopt, self the business datum of activating business is revised and update functions, makes it can be applied to almost wireless client of quantity or service provider.But connecting system of the present invention is always between the real network of client and management service data; It can not set up direct and uncontrolled the connection.Connecting system is for example controlled the visit to actual network element in the following manner: this side of authentication request visit, whether the checking requesting party wishes that with him the data of operating are associated, and/or which the checking requesting party has the right to carry out and handle and operate.Realize typically being that operator can visit all data, the service provider can visit its client's data, and last, the client only can visit his its data.In order to ensure fail safe, can also adopt many other schemes as a supplement, perhaps alternative.
In a preferred embodiment of the present invention, user interface is realized in www server by the WWW technology, and client and service provider are provided the ability by common its business datum of WWW browser access.Upgrading mass data, for example when numbering plan and routing table, this interface is a preferred version.
In another embodiment of the present invention, connecting system also comprises the interactive voice response device, and it is connected to telecommunication network exchange, provides an interface to the client, the client use fixing or mobile subscriber terminal by the business datum in this interface accessing telecommunications network.The voice response device can require the user to be responded with the dual-tone multifrequency that the client terminal keyboard generates for example for the client provides the voice suggestion menu.Therefore, the voice response device can receive client's dual-tone multifrequency response, this response is consigned at least one described network element of managing telecommunication services with desired form.This interface is preferably used in the data of upgrading limited quantity, for example when the activation service attribute, and when perhaps between screening inventory and route option, making one's options, or the like.
In a preferred embodiment of the invention, connecting system comprise also that connecting system is used and the network element of managing telecommunication services between high-rise general-purpose interface, this interface can be between the customer service system and charge system of operator.This interface is called service management interface (SMI) herein.In the present invention, can use, and the interactive voice response in the interactive voice response unit should be used for realizing SMI, thereby be provided to the access of SMP database or other counter element by the WWW in the www server.In a preferred embodiment of the invention, be based on the distributed clients/server scheme of public object request broker architecture (CORBA) by the data transfer body architecture of SMI.This architecture makes application to communicate with one another, and they are irrelevant and designed with the position at their places or who.This architecture provides based on standard, can the opening that increases along with operator's growth of requirement, the general configuration of distributed environment.
The invention enables and can self revise business datum based on professional, this has reduced the office worker of operator and the workload of customer service system.
An advantage of the present invention is, can import and upgrade service related data by connecting system of the present invention, so when introducing new business in network, it is minimum that the quantity that the network element of management service data need be changed keeps.
Description of drawings
Below in conjunction with accompanying drawing, by preferred embodiment the present invention is described, in the accompanying drawings
Fig. 1 shows the block diagram of intelligent network architecture;
Fig. 2 has illustrated the basic principle of connecting system of the present invention;
Fig. 3 shows the connecting system of the preferred embodiment of the present invention.
Embodiment
In principle, the present invention can be applied to be external user, for example professional generation person, and service order person and service-user provide any telecommunication system of the ability of himself business datum in the visit telecommunication system.Most typical embodiment of the present invention is at service management point (SMP), in other words, and the business management system of intelligent network (SMS).
The scheme that adopts as an alternative or simultaneously also can be the network element of the business datum of managing other telecommunication system, and for example the user register of mobile network provides access.
Fig. 2 has illustrated the architecture of connecting system of the present invention, is called the SMAP (SMAP) in the intelligent network below.According to basic thought of the present invention, SMAP passes through public telephone network for service provider or client 21 provide, for example PSTN or ISDN, cellular radio network (for example GSM) or public data network (X.25, Internet) 22 and open interface access service management point (SMP) in the ability of business datum.In addition, the business datum of customer service and charging (CCB), and the business datum of Service Control Point can further be handled by the interior business management interface (SMI) of connecting system.In addition, SMAP can provide the network element of another telecommunications network of visit, for example comprises the ability of the attaching position register (HLR) of the data relevant with telecommunication service.The dotted line of Fig. 2 has been represented the border between intelligent network operator equipment and the external environment condition.
The system of Fig. 2 can for example use in the following manner.The CCB system that the business that new user and he wish to order at first is transmitted.This can be by service provider's computer 21 by public (data) net 22 and SMAP connecting system of the present invention, and service management interface (SMI) is carried out.This also can be by work station or the local execution of similar devices that links to each other with CCB.For guaranteeing that later business use is chargeed, user profile must be sent to charge system (CCB).CCB extract user and service identification information are utilized this information registering user and order in service management Western-style pastry (SMP).The user, in other words, the client can utilize the user terminal of personal computer (PC) or fixed-line telephone network or mobile network now, imports his service related data by SMAP of the present invention.The user can also use the terminal activating service of fixing or mobile network, perhaps for example makes some selections.
Fig. 3 describes SMAP network architecture of the present invention in detail, also shows some SMAP network element and interconnection thereof.The preferred embodiments of the present invention here are fit to intelligent network and GSM mobile system.
In Fig. 3, the SMAP network element is as follows.LAN access server 30 is common lan servers, and the access from public data network (for example X.25) to the local network LAN31 of operator is provided.
The SMAP www server is the network element that is connected to LAN31, wherein moves www server and uses, and provides the ability of common WWW browser by graphical user interface access service data of utilizing to the user.SMAP WWW uses the interface comprise based on HTML, and making becomes possibility alternately by the business datum of storing in www server 32 and SMI and SMP or other network element.Upgrade mass data at needs, for example screen inventory, encoding scheme and during with the routing table of time correlation, this user interface is preferred.Server 32 can be the unix server of Hewlett-Packard 9000 series for example.
In lan network 31, a screening router 33 is arranged preferably between access server 30 and the www server 32.The effect of router three 3 is the flow accessing WWW servers 32 that stop all non-HTTP types.The advantage of doing like this is that the SMAP system can only for example be used the HTTP flow attacking (for example unauthorized access) of WWW browser.The flow of all other types all can't be shot system.
Although adopt the WWW technology in the SMAP architecture that it is noted that at Fig. 3, this does not also mean that it is essential that SMAP is connected to Internet itself.For security reasons, operator may tend to the enterprise network scheme, thereby SMAP can be connected to the enterprise network of operator oneself.
It is noted that also access server 30 can be present in the lan network of operator.The part that access server 30 also can be used as existing network element realizes.For example, Nokia data communication server (DaCS) can serve as server 30, and it can be integrated among the Nokia mobile switch DX200 MSC.In addition, there are many products to can be used for fixing and honeycomb network from other manufacturer.
In lan network 31, a fire compartment wall 37 is arranged between SMP/SMS and the www server 32, prevent unauthorized access SMP data.Fire compartment wall 37 for example can be realized by DEC AlphaUNIX server.Fire compartment wall 37 provides the highest safe class.It can be configured to only allow to use specific flow.It coordinates the flow between public network and the private network, and making only has dependable discharge can enter special-purpose local area network (LAN).Fire compartment wall 37 has changed the IP address of data communication packets, makes main frame and client not know the true source address of each grouping.Usurp attempt in order to detect, each trial that fire compartment wall can also record access SMP.
Interactive voice response unit (IVR) 34 produces the interactive voice response interface, makes that the user can be by voice suggestion and Dual Tone Multifrequency response and SMAP system interaction.As shown in Figure 3, interactive voice response unit is connected to GSM mobile switch (MSC) by signaling system 7 (SS7) on the ISUP interface.But, it is noted that the SMAP architecture is designed to can be used for fixing simultaneously and the honeycomb network.Therefore, MSC also can replace to the fixed network switch.SMAP user can use the fixed network terminal equipment, and for example the PSTN terminal equipment 35, perhaps travelling carriage, and for example the GSM terminal equipment 36, are established to the connection of interactive voice response unit 34.Its executive mode is for example as follows: terminal equipment 35 or 36 is called out particular number, and this number will be called out guiding mobile switch (MSC), and MSC then will call out relevant signaling and exchange to interactive voice response unit 34.Be switched to interactive voice response unit 34 if call out, the voice suggestion guiding user by for example menu-style then, thus the user can be by the button of terminal equipment 35 or 36, sends suitable DTMF and responds and make required selection.Interactive voice response unit 34 receives and detects the DTMF response, converts thereof into the form that SMI can understand.This user interface can have in limited time in needs data updated amount and adopts, for example when the activating service attribute, and when perhaps between screening inventory and route option, making one's options, or the like.
Data transfer body architecture between interactive voice response unit 34 and www server 32 and the SMP/SMS is based on the distributed clients/server scheme of public object request broker architecture (CORBA).CORBA is a kind of architecture of OMG's definition.Simply will, CORBA makes application to communicate with one another, they are irrelevant and designed with the position at their places or who.This architecture provides based on standard, can the opening that increases along with operator's growth of requirement, the general configuration of distributed environment.
The foundation stone of the SMAP architecture of the preferred embodiment of the present invention is service management interface (SMI).SMI is applications, and for example the CCB system provides visit SMP the high-rise general-purpose interface of database capability.Commercial Nokia IN/SMS product comprises service management interface.In the present invention, this SMI uses by the WWW in the www server 32, interactive voice response unit 34, and the application of the IVR in customer service and the charge system (CCB) realization, thus can visit the SMP database.
The graphical user interface part (WWW application) of SMAP architecture adopts common WWW technology to realize in server 32.Like this, the user can go up his/her data by the common WWW browser access SMP on his/her PC (PC).Graphical user interface is made up of the one group of WWW homepage that provides with HTML source format form.This provides the flexibility of adopting standard html language customization I/O form for operator.Operator can for example increase or revise the figure and the textual portions of homepage.Operator can also select to show which information to the user, and the cancellation data field relevant with the intelligent network subscriber data with adding.Server 32 utilizes the client of object requests intermediary (ORB) to use and communicates by letter with SMP/SMS by SMI.SMP/SMS utilizes the ORB server to use and communicates by letter by SMI.
Similarly, interactive voice response unit 34 utilizes ORB client's application to communicate by letter with SMP/SMS by SMI.
The telecom agreement that adopts between the different parts of SMAP architecture of the present invention is TCP/IP preferably.
When business in allowing external user visit intelligent network and user data, must pay special attention to the secure context of system.In the preferred embodiment of the present invention shown in Figure 3, first safe class can be stored with access modes with data and be provided.The significant data of system (in other words, business and customer data base) is positioned at the service management point (SMP) of intelligent network fully.Data are not copied in any other SMAP architectural elements.Any external user all can't directly be visited SMP.But by intermediate server, www server 32 or ivr server 34 visit SMP.
Next safe class is provided by the particular safety network element, for example screening router 33 and fire compartment wall 37.
Www server 32 and interactive voice response unit 34 are preferably also carried out authentication based on user ID, password and access authority to the user.Interactive voice response unit 34 is also supported the authentication based on calling line id or Mobile Subscriber International ISDN Number.
In addition, between WWW browser on the subscriber equipment and www server 32, can use encryption.
In addition, on SMI, can adopt application based on security control.The ORB server is checked each request of sending from www server 32 or interactive voice response unit 34 among the SMP/SMS.Therefore, guarantee that the user has the right to operate.Best checked operation in two ways: each user profile comprises that the user related with this contoured is allowed to the operation definition of carrying out.Another checking mechanism has guaranteed that the user is associated with the data that he attempts to operate.Generally should allow the user capture business datum relevant, but he can not modification such as other people's business datum with this specific user.
In Fig. 3, SMAP of the present invention also is connected to the customer data base of mobile network, is in this case to be connected to attaching position register (HLR).If adopt above-mentioned CORBA architecture, then HLR comprises that the ORB server uses, and can communicate by letter by SMI by the client of this application www server 32 or interactive voice response unit 34.The user can comprise for example conventional GSM Network data by the user data among the HLR of SMAP processing.The data that need to handle can also comprise the intelligent network business trigger that keeps with user's ad hoc fashion among the HLR.This trigger and use thereof are described in PCT/FI95/00601.
By the similar mode of describing at HLR with the front of mode, any Telecommunication Network Element of data with existing can be connected to the SMAP system to allow external user to visit wherein.Though also it is noted that and abovely described the present invention at intelligent network business, the present invention also can be applied to and the processing that whether has the irrelevant conventional telecommunications network business datum of intelligent network.For example under the situation of Fig. 3, SMAP of the present invention system can also be used for only handling the HLR business datum.
In others, figure and associated description also only are used to illustrate the present invention.With regard to details, connecting system of the present invention can change in the scope of appended claim book to some extent.

Claims (12)

1. the business data processing system in the network element of a managing telecommunications network service is characterized in that
This system is connected to the network element of one or more managing telecommunication services,
This system comprises a protocol interface open to public data network (22), and client and service provider (21) can optionally visit their business datum in telecommunications network by it.
2. according to the system of claim 1, it is characterized in that described open interface realizes by the WWW technology in www server (32), for client and service provider provide ability by its business datum of WWW browser access.
3. according to the system of claim 1 or 2, it is characterized in that, this system also comprises interactive voice response device (34), it is connected to telecommunication network exchange, provide an interface to the client, the client uses fixing (35) or move (36) user terminal by themselves the business datum in this interface accessing telecommunications network.
4. according to the system of claim 3, it is characterized in that, voice response device (34) can provide the voice suggestion menu for the client, the client is with client terminal (35 in suggestion, 36) dual-tone multifrequency of keyboard generation is responded, voice response device (34) receives client's dual-tone multifrequency response, this response is consigned at least one described network element of managing telecommunication services with desired form.
5. according to the system of claim 1 or 2, it is characterized in that telecommunication system is associated with intelligent network, described system is connected to the service management point of intelligent network.
6. according to the system of claim 1 or 2, it is characterized in that telecommunications network is a mobile network, described system is connected to the customer data base of mobile network.
7. according to the system of claim 1 or 2, it is characterized in that, have another open interface between the network element of this system and at least one described managing telecommunication services.
8. according to the system of claim 7, it is characterized in that described another open interface is based on public object request broker architecture.
9. according to the system of claim 1 or 2, it is characterized in that this system comprises Filtering Router (33), only allow the HTTP flow to pass through, arrive www server 32.
10. according to the system of claim 1 or 2, it is characterized in that this system carries out authentication to the client or the service provider (21) of request access service data at least one described network element.
11. the system according to claim 10 is characterized in that, whether client after this systems inspection authentication or service provider (21) are associated with the data that he attempts to visit.
12. the system according to claim 11 is characterized in that, which business data processing operation client after this systems inspection authentication or service provider (21) have the right to carry out.
CN98803301.1A 1997-03-13 1998-03-12 System for processing service data in telecommunications system Expired - Lifetime CN1123234C (en)

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