CN112308487A - Logistics track display method and device, electronic equipment and storage medium - Google Patents
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Abstract
The invention provides a logistics track display method, a logistics track display device, electronic equipment and a storage medium, wherein the logistics track display method comprises the following steps: receiving a goods return request sent by a user side; generating a transportation order based on the goods returning request, and sending the transportation order to a logistics server; acquiring a logistics track of returned goods of the return request from the logistics server according to the transportation order; and responding to the operation of the user side on one or more information inquiry pages of the returned goods, and providing the logistics track of the returned goods. The method and the device provided by the invention realize the logistics track query and display of the returned order.
Description
Technical Field
The invention relates to the field of computer application, in particular to a logistics track display method and device, electronic equipment and a storage medium.
Background
With the development of internet shopping and logistics industry, at present, the order of the merchant of the e-commerce platform can obtain the logistics track from the logistics server interface and provide the logistics track to the user.
However, goods return often occurs during shopping on the e-commerce platform, and because the e-commerce platform does not display the logistics track of the goods return at present, it is difficult for the user to know the logistics information of the goods return, and thus there may be a dispute with the merchant due to the logistics (for example, the merchant is not returned, and refuses to return money). Meanwhile, the e-commerce platform does not show the logistics track of the return order, and partial users can automatically inquire the logistics track on a website provided by the logistics server according to the express order number, which is very inconvenient for the users.
Therefore, how to provide the display of the logistics track of the returned goods for the user on the e-commerce platform is a technical problem to be solved urgently by the technical personnel in the field.
Disclosure of Invention
In order to overcome the defects of the related technologies, the invention provides a logistics track display method, a logistics track display device, electronic equipment and a storage medium, and further provides a logistics track display of returned commodities to a user on an e-commerce platform.
According to one aspect of the present invention, a logistics track display method is provided, which includes:
receiving a goods return request sent by a user side;
generating a transportation order based on the goods returning request, and sending the transportation order to a logistics server;
acquiring a logistics track of returned goods of the return request from the logistics server according to the transportation order;
and responding to the operation of the user side on one or more information inquiry pages of the returned goods, and providing the logistics track of the returned goods.
In some embodiments of the present invention, the operation of responding to one or more information inquiry pages of the returned goods by the user terminal provides the logistics track of the returned goods comprises:
responding to the operation of the user side on one or more information inquiry pages of the returned goods, and acquiring a transportation order of the returned goods;
and acquiring the logistics track of the returned goods of the return request from the logistics server in real time according to the transportation order of the returned goods so as to update the logistics track.
In some embodiments of the present invention, the obtaining the logistics track of the returned item of the return request from the logistics server according to the transportation order comprises:
monitoring the logistics track updating of the returned goods of the return request from the logistics server, so as to provide the logistics track updated in real time in the step of providing the logistics track of the returned goods in response to the operation of the user side on one or more information inquiry pages of the returned goods.
In some embodiments of the present invention, after the obtaining the logistics track of the returned item of the return request from the logistics server according to the transportation order, the method further includes:
and providing the logistics track of the returned goods in response to the operation of the merchant end of the returned goods on one or more information inquiry pages of the returned goods.
In some embodiments of the present invention, after the obtaining the logistics track of the returned item of the return request from the logistics server according to the transportation order, the method further includes:
in response to the logistics track indicating that the return item has been signed for, obtaining refund information for the return request;
generating refund prompt information according to the refund information;
and sending the refund prompt information to a merchant end of the returned goods.
In some embodiments of the present invention, the obtaining refund information of the return request in response to the logistics track indicating that the return item has been signed in comprises:
providing a refund prompt control to the user side in response to the logistics track indicating that the returned item has been signed for;
and responding to the operation of the user end on the refund prompting control, and acquiring refund information of the goods refund request.
In some embodiments of the invention, further comprising:
receiving a skip instruction from the logistics server, wherein the skip instruction is based on the logistics track of the returned goods inquired by the user from the logistics server according to the transportation order;
and responding to the skip indication, providing one or more information inquiry pages of the returned goods containing the logistics track of the returned goods to the user side, and enabling the user side to skip from the inquiry page provided by the logistics server to the one or more information inquiry pages of the returned goods containing the logistics track of the returned goods.
According to another aspect of the present invention, there is also provided a logistics trajectory display apparatus, including:
the receiving module is configured to receive a goods return request sent by a user side;
the generating module is configured to generate a transportation order based on the goods returning request and send the transportation order to the logistics server;
an obtaining module configured to obtain a logistics track of returned goods of the return request from the logistics server according to the transportation order;
a providing module configured to provide the logistics track of the returned item in response to operation of the user side on one or more information query pages of the returned item.
According to still another aspect of the present invention, there is also provided an electronic apparatus, including: a processor; a storage medium having stored thereon a computer program which, when executed by the processor, performs the steps as described above.
According to yet another aspect of the present invention, there is also provided a storage medium having stored thereon a computer program which, when executed by a processor, performs the steps as described above.
Compared with the prior art, the invention has the advantages that:
according to the goods returning method and the goods returning system, the goods returning request of the user side is used for generating the transportation order, so that the logistics track of the goods returned from the goods returning request is obtained from the logistics server based on the transportation order, the logistics track of the goods returned is provided in response to the operation of the user side on one or more information query pages of the goods returned, the intuitive display of the logistics track of the goods returned is provided for the user on the E-commerce platform, the dispute between the user and the merchant caused by the logistics track without the goods returned is avoided, and meanwhile, the goods returned can be directly used as a dispute regulation certificate when disputes occur.
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The above and other features and advantages of the present invention will become more apparent by describing in detail exemplary embodiments thereof with reference to the attached drawings.
Fig. 1 shows a flowchart of a logistics track display method according to an embodiment of the invention.
Fig. 2 is a flowchart illustrating the operation of providing a logistic track for the returned items in response to the user's operation on one or more informational query pages for the returned items according to an embodiment of the present invention.
FIG. 3 illustrates a flow diagram for sending a refund prompt to a merchant, in accordance with a specific embodiment of the present invention.
Fig. 4 is a flow chart illustrating the process of obtaining refund information for the return request in response to the logistics track indicating that the return item has been checked in, according to an embodiment of the present invention.
Fig. 5 is a flow chart illustrating a logistics track query jump according to an embodiment of the present invention.
Fig. 6 is a block diagram illustrating a logistics trajectory presentation apparatus according to an embodiment of the present invention.
Fig. 7 schematically illustrates a computer-readable storage medium in an exemplary embodiment of the invention.
Fig. 8 schematically illustrates an electronic device in an exemplary embodiment of the invention.
Detailed Description
Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many different forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.
Furthermore, the drawings are merely schematic illustrations of the invention and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and thus their repetitive description will be omitted. Some of the block diagrams shown in the figures are functional entities and do not necessarily correspond to physically or logically separate entities. These functional entities may be implemented in the form of software, or in one or more hardware modules or integrated circuits, or in different networks and/or processor devices and/or microcontroller devices.
The flow charts shown in the drawings are merely illustrative and do not necessarily include all of the steps. For example, some steps may be decomposed, and some steps may be combined or partially combined, so that the actual execution sequence may be changed according to the actual situation.
In each embodiment of the invention, the logistics track display method provided by the invention can be applied to an e-commerce platform, and particularly can be applied to display of logistics tracks after goods return of a user purchased through the e-commerce platform. The foregoing merely provides various application scenarios of the present invention, and the application scenarios of the present invention are not limited thereto, and are not repeated herein.
Fig. 1 shows a flowchart of a logistics track display method according to an embodiment of the invention. The logistics track display method comprises the following steps:
step S110: and receiving a return request sent from the user side.
In particular, the user terminal may include, but is not limited to, an application installed on the user terminal, a web page browsed by the user terminal, an applet in the application installed on the user terminal, a web page embedded into the application installed on the user terminal. The user can execute the goods returning request on the purchased goods page through the user terminal, so that the server of the e-commerce platform can receive the goods returning request sent by the user terminal.
Step S120: and generating a transportation order based on the goods returning request, and sending the transportation order to the logistics server.
Specifically, after receiving the return request, step S120 may automatically generate a transportation order according to transportation information (including at least a user receiving address and a merchant sending address) of the goods order associated with the return request (the user receiving address is used as the sending address of the transportation order, and the merchant sending address is used as the receiving address of the transportation order). Further, in some variations, the user is also provided with a modified entry for the delivery address and the recipient address of the shipping order so that the user can fill in/modify their shipping-facilitating address. Further, the user may be provided with a selection of a pull time.
In some embodiments, the user may be provided with the aforementioned entrance for modifying the address and selecting the pickup time on the page of the e-commerce platform, so that the transportation order determined by the user may be sent to the logistics server, and the logistics server may directly start to perform the steps of pickup, logistics transportation and dispatch according to the transportation order. In some variations, an interface of the logistics server may be embedded in the e-commerce platform to allow a user to modify an address and select a time for picking up a package, thereby reducing interaction between the server of the e-commerce platform and the server of the logistics platform and simultaneously achieving isolation of user information between the e-commerce platform and the logistics platform.
Step S130: and acquiring the logistics track of the returned goods of the return request from the logistics server according to the transportation order.
Specifically, the server of the e-commerce platform may obtain the logistics track of the returned item of the return request from the server of the logistics platform through the order number of the transportation order. In some embodiments, the server of the logistics platform may provide field data to the e-commerce platform, and the server of the e-commerce platform identifies and extracts the field data according to the field data, so that the field and the corresponding data are marked in the map in the logistics map of the e-commerce platform as a logistics track, and the field and the data are displayed below the map and at the mark position corresponding to the logistics node in a text form (may be hidden and displayed through operations such as user mouse suspension and touch). In this embodiment, the fields and the data may be divided into a plurality of groups according to the edges between the nodes, each group includes a start node, a destination node, an operation and an operation time at the start node, and an operation time (if any) at the destination node, and the data of the fields are actual values of the above items. In this embodiment, the e-commerce platform can automatically perform combination change and provision according to the data given by the logistics platform, so as to be more suitable for the page display of the logistics platform. In some variations, the logistics track of the logistics platform server (including logistics map display of the logistics track and/or text information display of the logistics track) can be directly embedded, so that the e-commerce platform does not need to perform data processing, and the display efficiency of the logistics track is higher.
Step S140: and responding to the operation of the user side on one or more information inquiry pages of the returned goods, and providing the logistics track of the returned goods.
Specifically, the information query page of the returned item includes, but is not limited to, a detail page of the returned item, a logistics track query page of the returned item, and a return progress query page of the returned item, and further changes of the present invention may be implemented without being repeated herein.
In the logistics track display method provided by the invention, a transportation order is generated through a goods return request of a user side, so that the logistics track of goods returned by the goods return request is obtained from the logistics server based on the transportation order, and the logistics track of the goods returned is provided in response to the operation of the user side on one or more information query pages of the goods returned, therefore, the logistics track of the goods returned is visually displayed for the user on an e-commerce platform, the dispute between the user and a merchant caused by the logistics track without goods returned is avoided, and meanwhile, the logistics track without goods returned can be directly used as a dispute regulation certificate when disputes occur.
Referring now to fig. 2, fig. 2 is a flow chart illustrating operation of the user in response to one or more information inquiry pages for the returned items to provide a logistic track for the returned items according to an embodiment of the present invention. Fig. 2 shows the following steps together:
step S141: and responding to the operation of the user side on one or more information inquiry pages of the returned goods, and acquiring the transportation order of the returned goods.
Specifically, the operation of the user side on one or more information query pages of the returned goods includes, but is not limited to, entering the information query page and clicking/touching the logistics track query control on the information query page.
Step S142: and acquiring the logistics track of the returned goods of the return request from the logistics server in real time according to the transportation order of the returned goods so as to update the logistics track.
Thus, in this embodiment, real-time logistics tracks can be obtained through real-time interaction between the server of the e-commerce platform and the server of the logistics platform. In some embodiments, in the real-time interaction, the server of the logistics platform only provides updated logistics track data (compared with the logistics track obtained in the previous interaction) for the server of the e-commerce platform, and the logistics track obtained in the previous interaction is updated through the updated logistics track data, so that the data transmission amount between the server of the e-commerce platform and the server of the logistics platform can be reduced, the total duration of data transmission is shortened, and meanwhile, the data concurrency pressure caused by simultaneous logistics track query is relieved.
In a variation of the above embodiment, the step S140 may obtain the logistics track of the returned item of the return request from the logistics server according to the transportation order by: monitoring the logistics track updating of the returned goods of the return request from the logistics server, so as to provide the logistics track updated in real time in the step of providing the logistics track of the returned goods in response to the operation of the user side on one or more information inquiry pages of the returned goods.
Specifically, unlike the previous embodiment, in which data acquisition and update of the logistics track are performed in response to the operation of the user, the present embodiment performs transmission and update of the logistics track data by monitoring each time the logistics track of the logistics server is updated, and compared with the previous embodiment, the logistics track data transmitted each time is smaller and the transmission time is shorter. Further, compared with the previous embodiment, since this embodiment is equivalent to updating the logistics track of the e-commerce platform in response to the updating of the logistics track of the logistics server, when the logistics track is displayed in response to a user operation, since the logistics track at the e-commerce platform is already up-to-date, there is no need to acquire data from the logistics server any more, and the display speed of the logistics track is faster.
In some embodiments of the present invention, after the step S130 obtaining the logistics track of the returned item of the return request from the logistics server according to the transportation order, the method may further include the following steps: and providing the logistics track of the returned goods in response to the operation of the merchant end of the returned goods on one or more information inquiry pages of the returned goods.
Specifically, since the returned goods involve the payment from the merchant, the merchant also needs to know the logistics track of the returned goods. In this embodiment, a logistic track of returned items may be provided to the merchant.
Further, in one specific implementation of this embodiment, a plurality of returned items are usually present at a merchant, so that the logistic track of all returned items of the merchant can be displayed to the merchant in response to the operation of the merchant. Specifically, the logistics tracks of all returned goods of the merchant can be displayed in a group by the same goods, and the goods in each group are sorted from near to far according to the expected arrival time of the logistics tracks (or the logistics node which arrives at the current point is from near to far from the merchant). Further, in each group, the logistics track of each returned item can only display the latest updated logistics track information, so that a folding display is realized, and a merchant can view more logistics track information of the returned items at the same time. In response to the operation of the merchant terminal on the logistics track information, the logistics track can be expanded and displayed (displayed in a map form and/or in a finished logistics track information mode) so that the merchant terminal can obtain more detailed logistics tracks. Further, the logistics tracks of the returned goods of each group can be arranged longitudinally or transversely in the form of tabs, and the switching between different groups can be performed through the sliding/selecting operation of a user. The logistics track updating method of the customer end may be the same as the logistics track updating method of the customer end, and is not described herein.
Referring now to FIG. 3, FIG. 3 illustrates a flow diagram for sending a refund prompt to a merchant, in accordance with a specific embodiment of the present invention. Specifically, fig. 3 shows the steps after the step S140 obtains the logistics track of the returned item of the return request from the logistics server according to the transportation order:
step S150: and acquiring refund information of the goods returning request in response to the logistics track indicating that the goods returning is signed for.
Step S160: and generating refund prompt information according to the refund information.
Step S170: and sending the refund prompt information to a merchant end of the returned goods.
Specifically, in this embodiment, the generation of the refund prompt information is triggered through the logistics track information, so that the merchant terminal refund omission is avoided. Further, the method is carried out. The one-key refund can be realized through the operation of the merchant terminal on the refund prompt information. In the one-key refund embodiment, the refund prompt information is generated according to the refund information, so that the refund amount, the payment channel (refund channel in refund), and the merchant payment channel (refund channel in refund) can be directly obtained, and meanwhile, the refund prompt information is generated based on the sign-in of the refund article, so that the merchant can determine that the refund article reaches the merchant, and further, a one-key refund control can be provided through the refund prompt information, and the merchant side can conveniently operate. Furthermore, refund prompt information can be generated uniformly based on a plurality of returned goods signed and received on the same day so as to list information such as each returned goods, refund amount and the like, and a merchant can conveniently realize refund operation of all returned goods signed and received on the same day through one-key operation. In some variations, the refund prompt message may not provide a one-key refund operation, when the merchant receives the refund prompt message, the merchant may directly jump to the track query page of the returned item, and the track query page of the returned item may display the logistics tracks of all non-refunded returned items signed for before the current time, so that a one-key refund control may be provided on the page.
Referring now to fig. 4, fig. 4 illustrates a flow chart for obtaining refund information for the return request in response to the logistics track indicating that the return item has been signed in, in accordance with an embodiment of the present invention. Fig. 4 shows the following steps in total:
step S151: and providing a refund prompt control for the user side in response to the logistics track indicating that the returned goods are signed for.
Step S152: and responding to the operation of the user end on the refund prompting control, and acquiring refund information of the goods refund request.
Specifically, in this embodiment, the e-commerce platform may not actively perform a refund prompt to the merchant, but generate the refund prompt based on the operation of the user on the refund prompt control, so that the refund experience of the user is ensured, and meanwhile, steps of data interaction and data processing are reduced, thereby reducing the load of refund processing of the system and improving the efficiency of other data processing of the system.
Referring now to fig. 5, fig. 5 is a flow diagram illustrating a logistics trajectory query jump in accordance with an embodiment of the present invention. Fig. 5 shows the following steps:
step S180: receiving a skip instruction from the logistics server, wherein the skip instruction is based on the logistics track of the returned goods inquired by the user from the logistics server according to the transportation order.
Step S190: and responding to the skip indication, providing one or more information inquiry pages of the returned goods containing the logistics track of the returned goods to the user side, and enabling the user side to skip from the inquiry page provided by the logistics server to the one or more information inquiry pages of the returned goods containing the logistics track of the returned goods.
In this embodiment, considering that when the logistics track query function of the returned goods provided by the e-commerce platform is just updated, some users may still not know the logistics track of the returned goods that can be performed on the e-commerce platform, and therefore, they may still perform query on the logistics track on an application, a web page, and the like provided by the logistics server, the logistics track query of the returned goods at the logistics server is skipped to one or more information query pages of the returned goods containing the logistics track of the returned goods at the e-commerce platform through step S180 and step S190, so that the users can obtain more information (including the amount of returned goods) of the returned goods while knowing that the logistics track query of the returned goods can be performed at the e-commerce platform. Specifically, in this embodiment, the transit order of the returned item may be jump-tagged in the logistics server, and a link of one or more information query pages of the returned item provided by the e-commerce platform and containing the logistics track of the returned item may be received and associated with the transit order. Therefore, when a user inquires the logistics track of the transportation order at the logistics server, the logistics server inquires whether the transportation order has the skip mark or not through the transportation order, and if the skip mark exists, the link of the page is inquired directly according to one or more information of the returned goods, including the logistics track of the returned goods, provided by the E-commerce platform associated with the transportation order, so that page skip is realized. The skip mode may also be applicable to a logistics track query skip of a merchant delivery, and those skilled in the art may implement more variation modes, which are not described herein.
The above are merely a plurality of specific implementations of the logistics track display method of the present invention, and each implementation may be implemented independently or in combination, and the present invention is not limited thereto.
Referring now to fig. 6, fig. 6 is a block diagram illustrating a logistics trajectory presentation apparatus according to an embodiment of the present invention. The logistics track exhibition apparatus 200 comprises a receiving module 210, a generating module 220, an obtaining module 230 and a providing module 240.
The receiving module 210 is configured to receive a return request sent from a user terminal;
the generating module 220 is configured to generate a transportation order based on the return request and send the transportation order to the logistics server;
the obtaining module 230 is configured to obtain a logistics track of the returned item of the return request from the logistics server according to the transportation order;
the providing module 240 is configured to provide the logistics track of the returned item in response to operation of the user side on one or more information query pages of the returned item.
In the logistics track display device according to the exemplary embodiment of the invention, a transportation order is generated through a goods return request of a user side, so that a logistics track of goods returned from the goods return request is obtained from the logistics server based on the transportation order, and the logistics track of the goods returned is provided in response to an operation of the user side on one or more information query pages of the goods returned, so that the logistics track of the goods returned is provided for the user on a power company platform, dispute between the user and a merchant due to the logistics track without goods returned is avoided, and meanwhile, the logistics track without goods returned is conveniently and directly used as a dispute regulation certificate when dispute occurs.
Fig. 6 is a schematic diagram illustrating the logistics trajectory display device 200 provided by the present invention, respectively, and the splitting, combining and adding of modules are within the protection scope of the present invention without departing from the concept of the present invention. The logistics track display apparatus 200 provided by the invention can be implemented by software, hardware, firmware, plug-in and any combination thereof, and the invention is not limited thereto.
In an exemplary embodiment of the present invention, a computer-readable storage medium is further provided, on which a computer program is stored, and the computer program, when executed by a processor for example, may implement the steps of the logistics trajectory presentation method in any one of the above embodiments. In some possible embodiments, the aspects of the present invention may also be implemented in the form of a program product, which includes program code for causing a terminal device to perform the steps according to various exemplary embodiments of the present invention described in the above-mentioned logistics trajectory presentation method section of this specification, when the program product is run on the terminal device.
Referring to fig. 7, a program product 700 for implementing the above method according to an embodiment of the present invention is described, which may employ a portable compact disc read only memory (CD-ROM) and include program code, and may be run on a terminal device, such as a personal computer. However, the program product of the present invention is not limited in this regard and, in the present document, a readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
The program product may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. A readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium include: an electrical connection having one or more wires, a portable disk, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
The computer readable storage medium may include a propagated data signal with readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A readable storage medium may also be any readable medium that is not a readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a readable storage medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Program code for carrying out operations for aspects of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the tenant computing device, partly on the tenant device, as a stand-alone software package, partly on the tenant computing device and partly on a remote computing device, or entirely on the remote computing device or server. In the case of remote computing devices, the remote computing devices may be connected to the tenant computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., through the internet using an internet service provider).
In an exemplary embodiment of the invention, there is also provided an electronic device that may include a processor and a memory for storing executable instructions of the processor. Wherein the processor is configured to execute the steps of the logistics track display method in any one of the above embodiments via execution of the executable instructions.
As will be appreciated by one skilled in the art, aspects of the present invention may be embodied as a system, method or program product. Thus, various aspects of the invention may be embodied in the form of: an entirely hardware embodiment, an entirely software embodiment (including firmware, microcode, etc.) or an embodiment combining hardware and software aspects that may all generally be referred to herein as a "circuit," module "or" system.
An electronic device 500 according to this embodiment of the invention is described below with reference to fig. 8. The electronic device 500 shown in fig. 8 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiments of the present invention.
As shown in fig. 8, the electronic device 500 is embodied in the form of a general purpose computing device. The components of the electronic device 500 may include, but are not limited to: at least one processing unit 510, at least one memory unit 520, a bus 530 that couples various system components including the memory unit 520 and the processing unit 510, a display unit 540, and the like.
Wherein the storage unit stores program code, which can be executed by the processing unit 510, so that the processing unit 510 executes the steps according to various exemplary embodiments of the present invention described in the logistics trajectory presentation method section above in this specification. For example, the processing unit 510 may perform the steps as shown in any one or more of fig. 1-6.
The memory unit 520 may include a readable medium in the form of a volatile memory unit, such as a random access memory unit (RAM)5201 and/or a cache memory unit 5202, and may further include a read only memory unit (ROM) 5203.
The memory unit 520 may also include a program/utility 5204 having a set (at least one) of program modules 5205, such program modules 5205 including, but not limited to: an operating system, one or more application programs, other program modules, and program data, each of which, or some combination thereof, may comprise an implementation of a network environment.
The electronic device 500 may also communicate with one or more external devices 600 (e.g., keyboard, pointing device, bluetooth device, etc.), with one or more devices that enable a tenant to interact with the electronic device 500, and/or with any devices (e.g., router, modem, etc.) that enable the electronic device 500 to communicate with one or more other computing devices. Such communication may be through input/output (I/O) interfaces 550. Also, the electronic device 500 may communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN) and/or a public network, such as the Internet) via the network adapter 560. The network adapter 560 may communicate with other modules of the electronic device 500 via the bus 530. It should be appreciated that although not shown in the figures, other hardware and/or software modules may be used in conjunction with the electronic device 500, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems, among others.
Through the above description of the embodiments, those skilled in the art will readily understand that the exemplary embodiments described herein may be implemented by software, or by software in combination with necessary hardware. Therefore, the technical solution according to the embodiment of the present invention can be embodied in the form of a software product, which can be stored in a non-volatile storage medium (which can be a CD-ROM, a usb disk, a removable hard disk, etc.) or on a network, and includes several instructions to enable a computing device (which can be a personal computer, a server, or a network device, etc.) to execute the above-mentioned logistics track demonstration method according to the embodiment of the present invention.
Compared with the prior art, the invention has the advantages that:
according to the goods returning method and the goods returning system, the goods returning request of the user side is used for generating the transportation order, so that the logistics track of the goods returned from the goods returning request is obtained from the logistics server based on the transportation order, the logistics track of the goods returned is provided in response to the operation of the user side on one or more information query pages of the goods returned, the intuitive display of the logistics track of the goods returned is provided for the user on the E-commerce platform, the dispute between the user and the merchant caused by the logistics track without the goods returned is avoided, and meanwhile, the goods returned can be directly used as a dispute regulation certificate when disputes occur.
Other embodiments of the invention will be apparent to those skilled in the art from consideration of the specification and practice of the invention disclosed herein. This application is intended to cover any variations, uses, or adaptations of the invention following, in general, the principles of the invention and including such departures from the present disclosure as come within known or customary practice within the art to which the invention pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the invention being indicated by the following claims.
Claims (10)
1. A logistics track display method is characterized by comprising the following steps:
receiving a goods return request sent by a user side;
generating a transportation order based on the goods returning request, and sending the transportation order to a logistics server;
acquiring a logistics track of returned goods of the return request from the logistics server according to the transportation order;
and responding to the operation of the user side on one or more information inquiry pages of the returned goods, and providing the logistics track of the returned goods.
2. The method of claim 1, wherein the providing the logistics track of the returned item in response to the user operating on one or more information query pages of the returned item comprises:
responding to the operation of the user side on one or more information inquiry pages of the returned goods, and acquiring a transportation order of the returned goods;
and acquiring the logistics track of the returned goods of the return request from the logistics server in real time according to the transportation order of the returned goods so as to update the logistics track.
3. The method for displaying a logistics track of claim 1, wherein the obtaining of the logistics track of the returned item of the return request from the logistics server according to the transportation order comprises:
monitoring the logistics track updating of the returned goods of the return request from the logistics server, so as to provide the logistics track updated in real time in the step of providing the logistics track of the returned goods in response to the operation of the user side on one or more information inquiry pages of the returned goods.
4. The method for displaying a logistics track of claim 1, wherein after obtaining the logistics track of the returned item of the return request from the logistics server according to the transportation order, the method further comprises:
and providing the logistics track of the returned goods in response to the operation of the merchant end of the returned goods on one or more information inquiry pages of the returned goods.
5. The method for displaying a logistics track of claim 1, wherein after obtaining the logistics track of the returned item of the return request from the logistics server according to the transportation order, the method further comprises:
in response to the logistics track indicating that the return item has been signed for, obtaining refund information for the return request;
generating refund prompt information according to the refund information;
and sending the refund prompt information to a merchant end of the returned goods.
6. The logistics track display method of claim 5, wherein the obtaining refund information for the return request in response to the logistics track indicating that the return item has been signed for comprises:
providing a refund prompt control to the user side in response to the logistics track indicating that the returned item has been signed for;
and responding to the operation of the user end on the refund prompting control, and acquiring refund information of the goods refund request.
7. The logistics track display method of claim 5, further comprising:
receiving a skip instruction from the logistics server, wherein the skip instruction is based on the logistics track of the returned goods inquired by the user from the logistics server according to the transportation order;
and responding to the skip indication, providing one or more information inquiry pages of the returned goods containing the logistics track of the returned goods to the user side, and enabling the user side to skip from the inquiry page provided by the logistics server to the one or more information inquiry pages of the returned goods containing the logistics track of the returned goods.
8. A logistics track display device is characterized by comprising:
the receiving module is configured to receive a goods return request sent by a user side;
the generating module is configured to generate a transportation order based on the goods returning request and send the transportation order to the logistics server;
an obtaining module configured to obtain a logistics track of returned goods of the return request from the logistics server according to the transportation order;
a providing module configured to provide the logistics track of the returned item in response to operation of the user side on one or more information query pages of the returned item.
9. An electronic device, characterized in that the electronic device comprises:
a processor;
a memory having stored thereon a computer program that, when executed by the processor, performs:
the logistics track display method of any one of claims 1 to 7.
10. A storage medium having a computer program stored thereon, the computer program when executed by a processor performing:
the logistics track display method of any one of claims 1 to 7.
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