CN112308262A - Service management method and device - Google Patents

Service management method and device Download PDF

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Publication number
CN112308262A
CN112308262A CN202011320683.0A CN202011320683A CN112308262A CN 112308262 A CN112308262 A CN 112308262A CN 202011320683 A CN202011320683 A CN 202011320683A CN 112308262 A CN112308262 A CN 112308262A
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service
target
combined
control
business
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李刚
马海宝
王洪月
张志华
吴明浩
李昕博
韩坤利
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58 Chang Life Beijing Information Technology Co ltd
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Beijing Urban Network Neighbor Information Technology Co Ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
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    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/451—Execution arrangements for user interfaces
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    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G06Q30/0635—Processing of requisition or of purchase orders

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Abstract

The embodiment of the application provides a service management method and a device, an order page of a first service is displayed through a graphical user interface of a first terminal, the order page comprises at least one service control, each service control corresponds to different types of service services, and the method comprises the following steps: receiving a first operation on a target business control in at least one business control; according to the first operation, acquiring a second service associated with the target service control, and generating a combined service request corresponding to the first service and the second service associated with at least one target service control; and sending the combined service request to a server, receiving and displaying notification information fed back by the server after the server is successfully matched with a target receiver. According to the method and the system, after different associated service services are added to the same order page, the combined service request is sent to the server, and the server distributes the combined service request to the same merchant terminal at one time, so that the distributed resources are saved.

Description

Service management method and device
Technical Field
The present application relates to the field of computer technologies, and in particular, to a method and an apparatus for service management.
Background
With the rapid development of mobile communication technology, online activities performed through electronic equipment become a new life style for most people, and the online activities not only bring great convenience to the lives of people, but also enrich the diversity of lives.
For reserving a certain service online through an internet platform, such as reserving a cleaning service, a service allocation method in the prior art is that a user selects a required service through service content displayed by a user terminal, further selects a merchant meeting conditions after determining a service address and service time, finally sends a service reservation request to a server through the user terminal, the service reservation request is allocated to the merchant terminal through the server, the merchant terminal checks the idle condition of a person providing the service according to the service content required to be provided after receiving the service reservation request issued by the internet platform, and selects whether to accept the reservation of the user through the merchant terminal.
In the reservation process, when a user selects a required service through the service contents displayed by the terminal, only one service can be selected each time, for example, if the user needs to select daily cleaning service, glass cleaning service and carpet cleaning service at the same time today, three service reservation requests need to be sent through the terminal respectively, and the three service reservation requests are distributed to different merchant terminals through the internet platform server respectively, which causes waste of server resource distribution.
Disclosure of Invention
The embodiment of the application provides a service management method and a service management device, which are used for solving the problems of server resource waste caused by the fact that a server needs to make successive reservation when a plurality of services are reserved in the conventional service reservation mode and the service request is distributed by the server successively.
In order to solve the above problem, the embodiments of the present application are implemented as follows:
in a first aspect, the present application provides a service management method, which is applied to a first terminal, and displays an order page of a first service through a graphical user interface of the first terminal, where the order page includes at least one service control, and each service control corresponds to a different type of service, where the method includes:
receiving a first operation on a target business control in the at least one business control;
according to the first operation, acquiring a second service associated with the target service control, and generating a combined service request corresponding to the first service and the second service, wherein the number of the target service controls is at least one, and the combined service request corresponds to the second service associated with at least one target service control;
and sending the combined service request to a server, receiving notification information fed back by the server after the server successfully matches a target receiver according to the combined service request, and displaying the notification information on the graphical user interface, wherein the target receiver corresponds to a second terminal.
In a second aspect, an embodiment of the present application provides a service management method, which is applied to a server, and includes:
receiving a combined service request which is sent by a first terminal and corresponds to a first service and at least one second service;
sending the combined service request to a target receiver, and receiving response information fed back by the target receiver after the target receiver successfully receives the combined service request instruction, wherein the target receiver corresponds to a second terminal;
and feeding back notification information of successfully matching the target receiver to the first terminal.
In a third aspect, an embodiment of the present application provides a service management method, which is applied to a second terminal, and includes:
receiving a combined service request which is sent by a first terminal and is forwarded by a server and corresponds to a first service and at least one second service, wherein the second terminal corresponds to a target receiving party of the combined service request;
and feeding back response information of successfully receiving the combined service request to the server.
In a fourth aspect, an embodiment of the present application provides a service management apparatus, which is applied to a first terminal, and displays an order page of a first service through a graphical user interface of the first terminal, where the order page includes at least one service control, and each service control corresponds to a different type of service, where the apparatus includes:
the first receiving module is used for receiving a first operation on a target business control in the at least one business control;
a first processing module, configured to obtain, according to the first operation, a second service associated with the target service control, and generate a combined service request corresponding to the first service and the second service, where the number of the target service controls is at least one, and the combined service request corresponds to the second service associated with at least one target service control;
and the second processing module is used for sending the combined service request to a server, receiving notification information fed back by the server after the server is successfully matched with a target receiver according to the combined service request, and displaying the notification information on the graphical user interface, wherein the target receiver corresponds to a second terminal.
In a fifth aspect, an embodiment of the present application provides a service management apparatus, which is applied to a server, and includes:
a second receiving module, configured to receive a combined service request corresponding to the first service and at least one second service sent by the first terminal;
a third processing module, configured to send the combined service request to a target recipient, and receive response information fed back by the target recipient after the combined service request instruction is successfully received, where the target recipient corresponds to a second terminal;
and the first feedback module is used for feeding back the notification information of the successful matching of the target receiving party to the first terminal.
In a sixth aspect, an embodiment of the present application provides a service management apparatus, which is applied to a second terminal, and includes:
a third receiving module, configured to receive a combined service request corresponding to a first service and at least one second service, where the combined service request is sent by a first terminal and forwarded by a server, and the second terminal corresponds to a target recipient of the combined service request;
and the second feedback module is used for feeding back response information of successfully receiving the combined service request to the server.
In a seventh aspect, an embodiment of the present application discloses an electronic device, including:
one or more processors; and
one or more machine-readable media having instructions stored thereon, which when executed by the one or more processors, cause the electronic device to perform the above-described methods.
In an eighth aspect, embodiments of the present application disclose one or more machine-readable media having instructions stored thereon, which when executed by one or more processors, cause the processors to perform the above-described methods.
The embodiment of the application at least comprises the following advantages:
in the embodiment of the application, the order page of the first service business is displayed, the second service business which is associated with the target business control and can support the combination with the first service business is obtained according to the first operation of the user on the target business control in at least one business control included in the order page, generating a combined service request according to the first service and the second service, sending the combined service request to a server, matching a target receiver capable of receiving the combined service request by the server, and receiving notification information of successful matching fed back by the server, different service businesses with relevance can be added to the same order page through simple operation, a plurality of service businesses are combined and then a combined business request is sent to the server, the combined business request distributes the plurality of service businesses to the same merchant terminal through the server at one time, and resource waste caused by the fact that the plurality of service businesses are distributed through the server for multiple times is avoided.
Drawings
Fig. 1 is a schematic diagram illustrating a service management method at a first terminal side according to an embodiment of the present application;
FIG. 2 is a schematic diagram illustrating a service popup according to an embodiment of the present application;
FIG. 3 is a diagram illustrating a combined order page according to an embodiment of the present application;
FIG. 4 is a schematic diagram illustrating a coupon pop according to an embodiment of the present application;
FIG. 5 is a schematic diagram of an embodiment of the present application showing a shopping cart pop-up window;
FIG. 6 is a schematic diagram illustrating a service detail page according to an embodiment of the present application;
fig. 7 is a schematic diagram illustrating a service management method on a server side according to an embodiment of the present application;
fig. 8 is a schematic diagram illustrating a service management method at a second terminal side according to an embodiment of the present application;
fig. 9 is a schematic diagram of a service management apparatus on a first terminal side according to an embodiment of the present application;
fig. 10 is a schematic diagram of a service management apparatus on a server side according to an embodiment of the present application;
fig. 11 is a schematic diagram of a service management apparatus on a second terminal side according to an embodiment of the present application.
Detailed Description
In order to make the aforementioned objects, features and advantages of the present application more comprehensible, the present application is described in further detail with reference to the accompanying drawings and the detailed description.
The service management method in the embodiment of the application can be operated on a terminal or a server. The server is used for interacting with the terminal, receiving the information provided by the terminal and providing the required information for the terminal. The terminal stores the application program and is used for presenting the application interface, and the terminal realizes interaction through the graphical user interface, namely, the application program is installed and operated through downloading conventionally. The manner in which the terminal displays the graphical user interface may include a variety of ways, for example, it may be rendered for display on a display screen of the terminal or displayed by holographic projection. For example, a terminal may include a display screen for presenting a graphical user interface including an application screen and a processor for running the application, generating the graphical user interface, and controlling display of the graphical user interface on the display screen.
The terminal can be a desktop computer, a notebook computer, a tablet computer, a mobile terminal and the like. The terminal can run application programs, such as life application programs, audio application programs, game application programs and the like. The life-type application programs can be further divided according to different types, such as a rental and sale room application program, a home service application program, a leisure and entertainment application program and the like. The embodiment of the present application takes the example of running the life application on the terminal as an example, and it is understood that the present application is not limited thereto. In the present embodiment, two or more than two of the plurality of reference symbols are used, and the service management method provided in the embodiment of the present application is described in detail below.
The application provides a service management method, which is applied to a first terminal, and displays an order page of a first service through a graphical user interface of the first terminal, wherein the order page comprises at least one service control, and each service control corresponds to different types of service services, as shown in fig. 1, the method comprises the following steps:
step 101, receiving a first operation on a target business control in the at least one business control.
In the embodiment of the application, the content displayed through the graphical user interface of the first terminal includes an order page of the first service, and the first service can support combination with other services. The order page of the first service business comprises at least one business control, the types of the service businesses corresponding to different business controls are different, and the service businesses of all the types can support combination with the first service business, wherein the type of the first service business can be the same as the type of the service business corresponding to a certain business control price, and the type of the first service business can also be different from the types of the service businesses corresponding to all the business controls.
After an order page of the first service business is displayed through a graphical user interface of the first terminal, a first operation performed by a user on a target business control may be received, where the target business control is determined in at least one business control, and the first operation may be an operation that meets a preset operation characteristic.
102, according to the first operation, obtaining a second service associated with the target service control, and generating a combined service request corresponding to the first service and the second service, wherein the number of the target service controls is at least one, and the combined service request corresponds to the second service associated with at least one target service control.
After receiving a first operation performed by a user on a target service control, a second service associated with the target service control may be obtained according to the first operation performed by the user, where the second service may support combining with the first service. The number of the target service controls is at least one, the associated second service services can be obtained for each target service control, and the number of the obtained second service services is at least one for each target service control. After the second service associated with the at least one target service control is obtained according to the first operation, a combined service request may be generated according to the first service and the second service associated with the at least one target service control.
For example, the first service is daily cleaning for 2 hours, and the daily cleaning for 2 hours can be supported to be combined with other service services, and a glass wiping service control and a carpet cleaning service control are displayed on an order page, wherein the glass wiping service and the carpet cleaning service both support the service combination with the daily cleaning for 2 hours. According to the first operation executed by the user on the glass wiping control, a second service business (20 square meters of glass wiping) can be obtained, and a combined business request is generated according to daily cleaning for 2 hours and 20 square meters of glass wiping.
Step 103, sending the combined service request to a server, receiving notification information fed back by the server after successfully matching a target receiver according to the combined service request, and displaying the notification information on the graphical user interface, wherein the target receiver corresponds to a second terminal.
The first terminal sends the combined service request to the server after generating the combined service request, and the server can match a target receiver capable of receiving the combined service request according to the combined service request after receiving the combined service request, wherein the target receiver here can be understood as a provider of a first service and a second service, such as a merchant providing a cleaning service and a glass cleaning service. After receiving the combined service request, the target receiver can carry out reasonable planning according to the combined service request, so that the efficiency of service personnel is improved and the benefit is improved while the service is ensured to be provided.
After the server successfully matches the target receiver, it is determined that the target receiver can provide the combined service, at this time, the first terminal can receive notification information fed back by the server and successfully matched to the target receiver, and the notification information may carry the target receiver.
In the implementation process of the application, by displaying the order page of the first service, according to the first operation of the user on the target service control in at least one service control included in the order page, the second service which is associated with the target service control and can support the combination with the first service is obtained, generating a combined service request according to the first service and the second service, sending the combined service request to a server, matching a target receiver capable of receiving the combined service request by the server, and receiving notification information of successful matching fed back by the server, different service businesses with relevance can be added to the same order page through simple operation, a plurality of service businesses are combined and then a combined business request is sent to the server, the combined business request distributes the plurality of service businesses to the same merchant terminal through the server at one time, and resource waste caused by the fact that the plurality of service businesses are distributed through the server for multiple times is avoided.
In an optional embodiment of the present application, the obtaining, according to the first operation, a second service associated with the target service control, and generating a combined service request corresponding to the first service and the second service, includes:
for each target service control, acquiring at least one second service associated with the current target service control according to the corresponding first operation;
and combining the second service associated with each target service control with the first service to generate the combined service request.
Because the number of the target service controls is at least one, when the second service is acquired according to the first operation and the combined service request is generated, at least one second service associated with the current target service control can be acquired according to the corresponding first operation for each target service control. After obtaining at least one second service respectively associated with each target service control, the second service associated with each target service control may be combined with the first service to generate a corresponding combined service request.
For example, the first service is daily cleaning for 2 hours, and a glass cleaning service control, a carpet cleaning service control and a range hood cleaning service control are displayed on an order page. According to a first operation executed by a user on a glass wiping control (target service control 1), a second service business of 15 square meters of glass wiping and a second service business of 10 square meters of glass wiping can be obtained, according to a first operation executed by the user on a carpet cleaning control (target service control 2), a second service business of wool carpet cleaning can be obtained, and then the second service business of 15 square meters of glass wiping, the second service business of 10 square meters of glass wiping, the second service business of wool carpet cleaning and the first service business of daily cleaning for 2 hours are combined to generate a combined service request.
In the implementation process of the present application, a combined service request corresponding to at least two service services can be generated by combining the first service with the second service associated with at least one target service control, so as to implement free combination of the service services that can support combination according to the requirements of the user.
In an optional embodiment of the present application, the obtaining, for each target service control, at least one second service associated with a current target service control according to the corresponding first operation includes:
for each target service control, displaying a service popup window corresponding to the current target service control according to the corresponding first operation, wherein the service popup window comprises at least one service option and a quantity adjusting control corresponding to each service option, each service option corresponds to different service categories of the current target service, and each target service control corresponds to one type of target service;
and when receiving a first selection operation on a target service option in the at least one service option and an adjustment operation on a target quantity adjustment control, acquiring at least one second service associated with the current target service control, wherein the number of the target service options is at least one.
When at least one second service business associated with the current target business control is obtained according to the corresponding first operation for each target business control, a service business popup window corresponding to the current target business control can be displayed according to the corresponding first operation for each target business control. Each target service control corresponds to one type of target service, the service popup window corresponding to the current target service control may include at least one service option corresponding to the current target service, and may further include a quantity adjustment control corresponding to each service option, and for at least one service option, different service options correspond to different service classes of the current target service.
After a service popup including at least one service option and a quantity adjustment control corresponding to each service option is displayed, when a first selection operation of a user on a target service option in the service popup and an adjustment operation on the target quantity adjustment control corresponding to the target service option are received, at least one second service associated with the current target service control can be determined.
It should be noted that the number of the target service options is at least one, and a user may select at least one target service option from the service options corresponding to the current target service according to a requirement of the user, and may further adjust a corresponding target number adjustment control for each selected target service option, where for one target service option, at least one second service may be corresponding, and the number of the corresponding second service is associated with the number corresponding to the target number adjustment control, that is, when the number corresponding to the target number adjustment control is 1, the current target service option corresponds to one second service, and when the number corresponding to the current target number adjustment control is 2, the current target service option corresponds to two second services.
For example, the target service widget is a glass wiping widget, and a corresponding service widget is displayed according to a first operation on the glass wiping widget, as shown in fig. 2, the service widget at this time may include a service widget 10 square meter of glass wiping, a service widget 15 square meter of glass wiping, and a service widget 25 square meter of glass wiping, where the glass wiping 10 square meter, the glass wiping 15 square meter, and the glass wiping 25 square meter belong to different service categories, and for the service widget 10 square meter of glass wiping, the service widget 15 square meter of glass wiping, and the service widget 25 square meter of glass wiping, a number adjustment widget may be included, for example, the number adjustment widget corresponding to the service widget 10 square meter of glass wiping is 2, the number adjustment widget corresponding to the service widget 15 square meter of glass wiping is 1, the number adjustment widget corresponding to the service widget 25 square meter of glass wiping is 1, the indication that the glass-cleanable control corresponds to four second service transactions.
In the implementation process of the application, by displaying the service popup including the service option and the number adjustment control, the user can perform relevant selection and adjustment in the service popup as required, so that at least one second service is determined according to the selection and adjustment of the user.
In an optional embodiment of the present application, the order page further includes: a receiver list, a service address and a service time, wherein the receiver list comprises profile information corresponding to at least one receiver capable of supporting the combined service request, and the profile information at least comprises identification information and a resource consumption value corresponding to the combined service request;
the combining the second service associated with each target service control with the first service to generate the combined service request includes:
responding to a second selection operation in the receiver list, and determining profile information corresponding to a target receiver;
acquiring service resources corresponding to the combined service request, and determining service resource allocation information corresponding to the combined service request according to a preset service resource allocation strategy and the service resources;
and generating the combined service request and displaying a combined order page corresponding to the combined service request according to the first service, the second service associated with each target service control, the service resource allocation information, profile information corresponding to the target receiver, the service address and the service time.
The order page corresponding to the first service may further include a service address and a service time, and after the second service is selected, the order page may further include a recipient list, where the recipient list includes profile information corresponding to at least one recipient capable of supporting the combined service request.
When the service address is obtained, a positioning function can be started according to the operation of a user on an address control in an order page, the first terminal is positioned to obtain the position of the first terminal, and then the obtained position of the first terminal is determined as the service address; or calling the pre-stored address information according to the operation of the address control by the user, and then determining the pre-stored address information as the service address. The pre-stored address information may be address information that is filled in by a user requesting a service before, address information that is pre-stored in a note or other application, or common address information that corresponds to the user when shopping, ordering a meal, making an order to a car, or performing other online activities. The address input page can be displayed according to the operation of the user on the address control, at the moment, the user can input address information on the address input page, and the address information input by the user is determined as the service address. The method and the device have the advantages that the service address is acquired by positioning the first terminal or the pre-stored address information is called as the service address, so that the acquisition rapidity of the service address can be ensured, and the accuracy of the acquisition of the service address can be ensured by enabling a user to input the address on the address input page to acquire the service address. Of course, other available ways of obtaining the service address may be used, and are not described in detail here.
When the service time is obtained, the time input page can be displayed according to the operation of the user on the time control in the order page, so that the user can input the time information on the time input page, the current time can be obtained according to the operation of the user on the time control, then the service time is determined according to the current time and the preset time interval, and specifically, the service time is determined by delaying the preset time interval on the basis of the current time. The preset time interval is preset, the first terminal can display the preset time interval through the prompt message and determine the preset rule of the service time based on the preset time interval and the current time corresponding to the time control executing operation, so that a user can know the preset time interval and the preset rule, and the user can conveniently select proper time to execute the operation on the time control according to the requirement to determine the service time. The service time can be acquired accurately by inputting the time in the time input page by the user, and the service time can be acquired conveniently and rapidly by acquiring the service time based on the preset time interval, the current time corresponding to the time control execution operation and the preset rule, so that the operation of the user is simplified. Of course, other available ways to obtain the service time may be used, and are not further described herein.
When the second service associated with each target service control is combined with the first service to generate a combined service request, a second selection operation performed by the user in the receiver list may be received, as shown in fig. 3, profile information corresponding to the target receiver is determined according to the second selection operation of the user, and the target receiver is selected. The profile information in the receiver list may further include other information of the receiver, such as service singular, score, etc., on the basis of including the identification information and the resource consumption value corresponding to the combined service request, and the resource consumption value corresponding to the combined service request is the price information corresponding to the combined service request.
When the second service associated with each target service control is combined with the first service to generate a combined service request, corresponding service resources can be further acquired for the combined service request, and after the service resources are acquired, service resource allocation information corresponding to the combined service request can be determined according to a preset service resource allocation strategy and the service resources. The service resource may be a coupon corresponding to the combined service request, that is, the above process may be: and after the coupon corresponding to the combined service request is obtained, determining the available coupon of the combined service request according to a preset coupon distribution strategy and the coupon.
The service resource is taken as a coupon corresponding to the combined service request as an example, and the condition that the service resource allocation information corresponding to the combined service request is determined according to the preset service resource allocation strategy and the service resource is introduced. The coupon corresponding to the combined service request may include at least one of a coupon corresponding to the first service, a coupon corresponding to the second service, a combined coupon corresponding to a combination of the first service and the second service, and a pre-acquired available coupon, and the types of the coupons include, but are not limited to, a full discount coupon, a standing discount coupon, a first-time discount coupon, and the like, where the coupon corresponding to the first service, the coupon corresponding to the second service, and the combined coupon corresponding to a combination of the first service and the second service may be platform coupons, and the pre-acquired available coupon may be platform coupons and/or merchant coupons. The preset business resource allocation policy (preset coupon allocation policy) may be that only one coupon with the highest coupon strength is used, the number of used coupons is less than or equal to the number of service businesses, only one combined coupon can be used, coupons corresponding to the combined coupon and the first service business cannot be used at the same time, and the like, and when determining available coupons according to the preset coupon allocation policy, the available coupons are determined according to the principle of the highest coupons.
It should be noted that after the at least one second service is determined according to the first operation of the user, for a case that the first service and the at least one second service satisfy or do not satisfy the full subtraction condition after being combined, the prompt information may be output, for example, if the first service and the at least one second service do not satisfy the full subtraction condition after being combined, the prompt information for immediately subtracting Y units from X units may be output, and if the first service and the at least one second service satisfy the full subtraction condition after being combined, the prompt information for discounting Z units, then K units, and then M units may be output.
After determining the service resource allocation information corresponding to the combined service request and selecting the target receiving party, a combined service request may be generated and a combined order page corresponding to the combined service request may be displayed according to the first service, the second service associated with each target service control, the service resource allocation information, profile information corresponding to the target receiving party, the service address, and the service time, where the specific process may be as follows: selecting a target receiver according to identification information corresponding to the target receiver, determining service business details according to the first service business and the second service business associated with each target business control, determining a price to be paid according to business resource distribution information (the coupon available for the combined business request) and price information under the condition that the business resources are coupons, and further generating the combined business request according to the service business details, the price to be paid, the target receiver, the service address and the service time. The business service can be provided by the merchant on time by providing the service time, and the contact information of the user, such as the mobile phone number, can be displayed on the combined order page, so that the merchant and the user can communicate in time. For example, referring to fig. 3, an intended recipient (XXXX scientific development limited) is selected according to identification information corresponding to the intended recipient, and details of a service business are determined according to a first service business (daily cleaning for 2 hours) and a second service business with two 10 square meters of glass wiping: 2 hours of daily cleanliness + (10 square meters of glass wiping) × 2, according to available coupons of the combined service request (15-element coupons corresponding to 2 hours of daily cleanliness and 10-element coupons corresponding to 20 square meters of glass wiping) and 190 elements of price information (the sum of 110 elements of price corresponding to 2 hours of daily cleanliness and 80 elements corresponding to 20 square meters of glass wiping), the price to be paid is determined to be 165 elements (25 elements of preferential price is subtracted from 190 elements), and then the combined service request is generated according to service details, price to be paid, target receiver, service address (XX cell 2 element 302) and service time (No. 5 am 9 o 10 months).
In the implementation process of the application, the service resource allocation information and the target receiver corresponding to the combined service request are determined, the service details are determined according to the first service and the at least one second service, the price to be paid is determined according to the service resource allocation information and the price information, and the combined service request is generated according to the service details, the price to be paid, the target receiver, the service address and the service time, so that the information integrity of the combined service request can be ensured.
In an optional embodiment of the present application, the acquiring a service resource corresponding to the combined service request includes:
under the condition that the order page comprises a first business resource corresponding to the first service, responding to a third selection operation in the first business resource, and determining a first target business resource;
for the service popup window corresponding to each target service control, under the condition that the service popup window also comprises a second service resource corresponding to the service option, responding to a fourth selection operation on the second service resource, and determining the second target service resource corresponding to each target service option;
acquiring a third target service resource aiming at the condition that the first service is combined with the second service associated with each target service control;
and acquiring the service resource corresponding to the combined service request according to the first target service resource, the second target service resource and the third target service resource corresponding to each target service control and the available service resource acquired in advance.
When the service resource corresponding to the combined service request is obtained, under the condition that the order page includes the first service resource corresponding to the first service, the first target service resource corresponding to the first service can be determined according to the third selection operation of the user in the first service resource. Taking the service resource as the coupon, the process is explained, as shown in fig. 3, the order page displays the recommended coupon (15-element coupon), and according to the third selection operation of the user on the recommended coupon, the recommended 15-element coupon is determined as the first target coupon corresponding to the first service, and at this time, the prompt information of the selected recommended coupon may be displayed on the order page.
For the service popup window corresponding to each target service control, under the condition that the service popup window further includes a second service resource corresponding to a service option, a second target service resource corresponding to each target service option may be determined according to a fourth selection operation of the user in the second service resource, where the number of the target service options is at least one, the second service resource included in the service popup window may be the second service resource corresponding to at least one service option, and corresponding initial price information may also be displayed for each service option.
Taking the service resource as the coupon as an example, the process is described, as shown in fig. 2, the current service popup is a glass wiping service popup, and the current service popup includes 3 service options, which are a service option corresponding to 10 square meters of glass wiping, a service option corresponding to 15 square meters of glass wiping, and a service option corresponding to 25 square meters of glass wiping, respectively, where a price corresponding to the service option of 10 square meters of glass wiping is 40 yuan, a price corresponding to the service option of 15 square meters of glass wiping is 60 yuan, and a price corresponding to the service option of 25 square meters of glass wiping is 100 yuan. Coupons corresponding to the 3 service options can be displayed on the top of the current service popup window, for example, a service option of 10 square meters of glass cleaning corresponds to a 5-yuan coupon, a service option of 15 square meters of glass cleaning corresponds to a 10-yuan coupon, and a service option of 10 square meters of glass cleaning corresponds to a 10-yuan coupon. And acquiring the coupon corresponding to the target service business option according to the fourth selection operation of the user on the 10-yuan coupon corresponding to the target service business option (the service business option of wiping glass by 15 square meters) and the 5-yuan coupon (two coupons) corresponding to the service business option of wiping glass by 10 square meters.
It should be noted that, when a certain service business option does not satisfy the condition of satisfying the deduction or does not support the discount, the corresponding coupon is not displayed, the number of the target service business options is at least one, the coupon is not provided for the target service business option, and the status of the coupon can be changed from receivable to receivable under the condition that the coupon is received.
In the above process, for each service popup, when corresponding to at least one second target service resource, since each service popup corresponds to a target service control, at least one second target service resource may be determined according to at least one target service control.
For the case that the first service is associated with the second service combination associated with each target service control, a third target service resource may be obtained, that is, for different service combinations, different third service resources may be corresponding to the different service combinations. Taking the service resource as the coupon as an example, the process is described, for example, if the first service is daily cleaning for 2 hours, and the second service is glass cleaning for 10 square meters, the coupon corresponding to the combination of the first service and the second service is 10 yuan, the first service is daily cleaning for 2 hours, and the second service is wool carpet cleaning for 5 square meters, the coupon corresponding to the combination of the first service and the second service is 15 yuan.
After a first target service resource is obtained for the first service, a corresponding second target service resource is obtained for each target service control, and a third target service resource is obtained for the service combination condition, the first target service resource corresponding to the first service, the second target service resource corresponding to each target service control, the third target service resource, and the available service resources obtained in advance may be summarized to obtain a service resource corresponding to the combined service request. That is, for the case that the service resource is a coupon, the coupon can be summarized to obtain the coupon corresponding to the combined service request.
In the implementation process of the application, the first target service resource, the second target service resource, the combined service resource and the available service resource which is obtained in advance are summarized to generate the service resource corresponding to the combined service request, so that the integrity of service resource acquisition can be ensured.
In an optional embodiment of the present application, after determining the second target service resource corresponding to each of the target service options, the method further includes:
for each service business popup, displaying resource details corresponding to the second target business resource at a target position corresponding to the target service option;
responding to a second operation of the resource details corresponding to the current target service option, and displaying a resource popup window corresponding to the current target service option, wherein the resource popup window comprises a second service resource corresponding to the current target service option, and the second target service resource corresponding to the current target service option is in a selected state;
and responding to a third operation executed in the resource popup window, and re-determining the second target service resource corresponding to the current target service option.
After determining the target service option and the second target service resource corresponding to the target service option for the service popup window corresponding to each target service control, the resource details of the corresponding second target service resource may be displayed at the corresponding target position for each target service option.
After the resource details corresponding to the second target service resource are displayed, a second operation executed by the user may be received for the resource details corresponding to any target service option (current target service option), and a resource popup window corresponding to the current target service option is displayed in response to the second operation of the user, where the resource popup window corresponding to the current target service option may include the second service resource corresponding to the current target service option, the second service resource includes the second target service resource, and the second target service resource is in a selected state. By displaying the resource popup, the user can clearly know the service resource state corresponding to the current target service option and the service resource selected by the user.
After the resource popup window corresponding to the current target service option is displayed, a third operation executed by the user in the resource popup window can be received, wherein the third operation can be a selection operation and a cancellation operation, and according to the third operation executed by the user in the resource popup window, the second target service resource corresponding to the current target service option is updated, so that the user can conveniently select the corresponding service resource according to the requirement. After the service resource is updated, the service resource allocation information corresponding to the combined service request needs to be re-determined, and the combined service request and the combined order page are updated.
It should be noted that, for each second service resource in the resource popup, the second service resource may be selected and deselected according to an operation on a selected key corresponding to the selected key. The above process is described below by taking the service resource as a coupon.
After determining the target service business option and the second target coupon corresponding to the target service business option for the service business popup corresponding to each target service control, the discount details of the corresponding second target coupon may be displayed at the corresponding target position for each target service business option. For example, as shown in fig. 2, the offer details of the current target service option (target service option of 10 square meters of glass cleaning) are "two coupons that have been selected, 10 yuan of offer", and according to the second operation of the user on the offer details, a coupon pop-up window corresponding to the current target service option may be displayed, as shown in fig. 4, where the coupon pop-up window includes two 5 yuan coupons, one 10 yuan coupon, and the two 5 yuan coupons are in a selected state. According to the deselection operation of one 5-element coupon and the selection operation of a 10-element coupon in the coupon pop-up window by a user, the coupon condition corresponding to the current target business service business option can be updated. After the coupon is updated, the coupon corresponding to the combined service request needs to be determined again, and then the combined service request is updated.
In the implementation process of the application, the resource popup is displayed, so that the user can clearly know the service resource state corresponding to the current target service option and the service resource selected by the user, the second target service resource corresponding to the current target service option is updated according to the third operation executed by the user in the resource popup, and the user can select the corresponding service resource according to the requirement.
In an optional embodiment of the present application, the combined order page further includes: the virtual warehousing control is marked with the service business quantity; the method further comprises the following steps:
responding to a fourth operation on the virtual warehousing control, and displaying a warehousing popup window, wherein the warehousing popup window comprises reservation details corresponding to the first service business, reservation details corresponding to each second service business, modification controls corresponding to each second service business, resource consumption details corresponding to the combined service request and a reservation payment control;
responding to a fifth operation of a target modification control in at least one modification control, and displaying a service business popup window corresponding to a second target service business corresponding to the target modification control;
and responding to a sixth operation in the service popup corresponding to the second target service, and updating the service popup, the storage popup, the combined order request and the combined order page corresponding to the second target service.
The combined order page further includes a virtual warehousing control, where the virtual warehousing control may be a shopping cart control, and the shopping cart control identifies the number of the service businesses, for example, the total number of the service businesses corresponding to the shopping cart is displayed in the upper right corner of the shopping cart control. By receiving a fourth operation executed by the user on the shopping cart control, a storage popup (i.e., a shopping cart popup) can be displayed, where the shopping cart popup can include reservation details corresponding to the first service, reservation details corresponding to each of the second service, resource consumption details corresponding to the combined service request, a reservation payment control, and a modification control corresponding to each of the second service. Wherein the resource consumption details may be cost details. It should be noted that the reservation payment control is also displayed on the combined order page, payment and reservation of the combined service request can be realized by operating the payment reservation control, and two payment reservation payment paths can be provided by displaying the payment reservation control in the combined order page and the shopping cart pop-up window.
When the service resource corresponding to the combined service request is a coupon and the combined service request meets the coupon condition and/or has received the coupon, the cost details may include price information before the coupon is not given (original price), the coupon details, and price information after the coupon is given. The subscription details of the first service may include a thumbnail of the first service, a name of the first service (e.g., daily home cleaning for 2 hours), an original price corresponding to the first service, and a real payment price (i.e., a preferential price) corresponding to the first service. The subscription details of the second service may include a thumbnail of the second service, a name of the second service (e.g., 10 square meters of glass), an original price corresponding to the second service, a real payment price (i.e., a reduced price) corresponding to the second service, a quantity corresponding to the second service, and a modification control corresponding to the second service. Wherein the appointment details may be understood as the details to be traded.
The expense details corresponding to the combined service request may include price information before non-preferential, preferential details, and price information after preferential, where the price information before non-preferential includes an original price corresponding to the first service, an original price corresponding to the second service, and a sum of the original prices corresponding to the first service and the second service, the preferential details include a total preferential price and a price corresponding to each type of preferential, and the price information after preferential includes a real payment price after preferential.
For example, the shopping cart comprises a first service of daily household cleaning for 2 hours and a second service of wiping glass for 10 square meters (corresponding to 2), the total number 3 of the service businesses is marked at the upper right corner of the shopping cart control, the popup window of the shopping cart is displayed through the fourth operation of the user on the shopping cart control, as shown in fig. 5, the shopping cart pop-up window includes transaction details for 2 hours of daily home cleaning (thumbnail, name, original price 110 yuan and preferential price 95 yuan for 2 hours of daily home cleaning), transaction details for 10 square meters of glass wiping (thumbnail, name, quantity 2, original price 80 yuan and preferential price 70 yuan for 10 square meters of glass wiping), price 190 yuan before non-preferential, offer details (total offer 25 yuan, 15 coupon and two 5 yuan coupons) and price information after preferential (total 165 yuan).
It should be noted that, when the at least two second service businesses are included in the shopping cart pop-up window, the at least two second service businesses may correspond to the same or different service business pop-up windows, that is, the at least two second service businesses may correspond to the same or different target business controls, for example, if the shopping cart pop-up window includes 3 second service businesses, which are respectively a glass wiping 10 square meter (corresponding to the number of 1), a glass wiping 15 square meter (corresponding to the number of 1), and a wool carpet cleaning 5 square meter (corresponding to the number of 1), then the glass wiping 10 square meter and the glass wiping 15 square meter correspond to the glass wiping business controls, and the wool carpet cleaning 5 square meter corresponds to the carpet cleaning business controls, where the glass wiping 10 square meter and the glass wiping 15 square meter belong to different categories of glass wiping, and thus are two second service businesses.
After the shopping cart popup is displayed, a fifth operation on a target modification control in at least one modification control can be received, a service business popup corresponding to a second target service corresponding to the target modification control can be displayed according to the fifth operation, a sixth operation of a user in the service business popup corresponding to the second target service can be received, and the service business popup, the storage popup, the combined order request and the combined order page corresponding to the second target service can be updated according to the sixth operation executed by the user.
It should be noted that the service business popup window corresponding to the target modification control may also include other second service businesses, for example, the target modification control is a modification control corresponding to 10 square meters (the number of which is 1) of the glass wiping, the shopping cart popup window further includes a second service business corresponding to 15 square meters (the number of which is 1) of the glass wiping, since the glass wiping service control corresponds to the glass wiping service popup window, the glass wiping service popup window may be displayed through a fifth operation performed on the target modification control, the glass wiping service popup window includes a service business option of 10 square meters of the glass wiping, a service business option of 15 square meters of the glass wiping, and a service business option of 25 square meters of the glass wiping, and the modification of the second service business may be implemented by performing a sixth operation on the glass wiping service popup window. If the number of the modified wiping glass 10 square meters is 1, and the number of the modified wiping glass 15 square meters is 2. After the second service business is modified, the service business popup window corresponding to the second target service business can be updated, and the shopping cart popup window, the combined order request and the combined order page can also be updated.
According to the implementation process, the shopping cart pop-up window is displayed, so that a user can know details of the shopping cart conveniently, the second service is modified, the user can change the combined service request conveniently under the condition that an order is not cancelled, and the ordering experience of the user is improved.
In an optional embodiment of the present application, the sending the combined service request to a server and receiving notification information fed back by the server after successfully matching a target recipient according to the combined service request includes:
sending the combined service request carrying the identification information of the target receiver to the server, and sending the combined service request to the target receiver by the server according to the identification information of the target receiver;
and receiving the notification information fed back by the server under the condition that the target receiver receives the combined service request.
When the first terminal sends the combined service request to the server, the combined service request carrying the identification information of the target receiver can be sent to the server, and after the server receives the combined service request carrying the identification information of the target receiver, the combined service request is sent to the target receiver according to the identification information of the target receiver, so that the target receiver can be searched quickly and effectively.
After receiving the combined service request sent by the server, the target receiver may feed back response information of the order to the server, and determine that the target receiver has received the combined service request according to the response information, at this time, the server may feed back notification information to the first terminal.
According to the implementation process, the combined service request carrying the identification information of the target receiver is sent to the server, the target receiver can be quickly matched, and the target receiver can be determined according to the selection of the user by specifying the target receiver.
In an optional embodiment of the present application, the method further comprises: responding to a seventh operation on the target business control, and displaying a service business detail page corresponding to the target business control, wherein the service business detail page comprises at least one service business option, a detail introduction corresponding to the service business option and a preset control; and responding to the eighth operation of the preset control, and displaying a service business popup window corresponding to the target business control.
After the order page of the first service is displayed, a seventh operation on a target service control in the at least one service control may be received, and according to the seventh operation executed by the user, a service detail page corresponding to the target service control may be displayed, where the service detail page includes at least one service option, a detail description corresponding to the service option, and a preset control. The service business detail page hides a sharing button and a coupon receiving button, and by executing eighth operation on the reservation control, the service business pop-up window corresponding to the target business control can be automatically received and displayed, so that the service business detail page jumps to the service business pop-up window to be displayed, wherein the service business detail page emphasizes introducing service business options, and the service business pop-up window emphasizes determining service business according to the operation of a user.
Referring to fig. 6, according to a seventh operation performed on the glass cleaning service control (target service control), a glass cleaning service detail page is displayed, where the glass cleaning service detail page includes three service options, namely 10 square meters of glass cleaning, 15 square meters of glass cleaning, and 25 square meters of glass cleaning, and the service options may include corresponding price information, and by clicking the service option of 10 square meters of glass cleaning, a detailed description corresponding to 10 square meters of glass cleaning may be displayed, where the detailed description includes service content, expense description, user evaluation, common problems, and the like. The reservation control in this embodiment may be a control for adding a shopping cart, and the eighth operation performed on the control for adding the shopping cart realizes automatic getting of the available coupon and displaying of the service popup corresponding to the target service control.
According to the implementation process, the service business detail page of the target business control can be displayed, a user can conveniently know the service business in detail, and display skipping can be achieved by providing the link relation between the service business detail page and the service business popup window.
The above-mentioned overall implementation process of the service management method on the first terminal side provided in the embodiment of the present application includes displaying an order page of a first service, obtaining a second service associated with a target service control and capable of supporting a combination with the first service according to a first operation of a user on the target service control in at least one service control included in the order page, generating a combined service request according to the first service and the second service, sending the combined service request to a server, matching a target receiving party capable of receiving the combined service request by the server, and receiving notification information fed back by the server that the matching is successful, so that different service services having relevance can be added to the same order page through simple and convenient operations, saving manual operation cost of the user, sending the combined service request to the server by combining a plurality of service services, the combined service requests distribute the multiple service services to the same merchant terminal through the server once, so that resource waste caused by the fact that the multiple service services are distributed through the server for multiple times is avoided.
An embodiment of the present application further provides a service management method, applied to a server, as shown in fig. 7, including:
step 701, receiving a combined service request corresponding to a first service and at least one second service sent by a first terminal.
The first terminal may send a combined service request corresponding to the first service and the at least one second service to the server, and the server receives the combined service request sent by the first terminal. The method comprises the steps that after an order page of a first service is displayed, a first terminal receives a first operation of a user on a target service control in at least one service control displayed on the order page, acquires a second service associated with the target service control, and generates a combined service request corresponding to the first service and the second service, wherein the number of the target service controls is at least one, and the combined service request corresponds to the second service associated with the at least one target service control.
Step 702, sending the combined service request to a target receiving party, and receiving a response message fed back by the target receiving party after the combined service request instruction is successfully received, wherein the target receiving party corresponds to a second terminal.
After receiving the combined service request, the server matches the target receiver among a plurality of receivers according to the combined service request, wherein the receiver here can be understood as a service provider, such as a merchant providing clean service and glass cleaning service for clean service and glass cleaning service.
After the target receiver successfully receives the combined service request, the target receiver may feed back response information to the server, and the server receives the response information to determine that the target receiver may provide a service corresponding to the combined service request. The target recipient corresponds to the second terminal, i.e. the target recipient receives the combined service request via the second terminal.
Step 703, feeding back the notification information of successfully matching the target receiving party to the first terminal.
After the server successfully matches the target receiver, the server feeds back notification information successfully matched with the target receiver to the first terminal, and the notification information may carry the target receiver.
Optionally, the receiving a combined service request corresponding to a first service and at least one second service sent by a first terminal includes:
receiving the combined service request which is sent by the first terminal and carries the identification information of the target receiver;
the sending the combined service request to a target receiver includes:
and sending the combined service request to the target receiver according to the identification information of the target receiver carried in the combined service request.
When the first terminal sends the combined service request to the server, the combined service request carrying the identification information of the target receiver can be sent to the server, after the server receives the combined service request carrying the identification information of the target receiver, the target receiver is quickly searched according to the identification information of the target receiver, the combined service request is sent to the target receiver, and the combined service request can be quickly sent.
The above-mentioned service management method on the server side provided in the embodiment of the present application, by receiving a combined service request corresponding to a first service and at least one second service sent by a first terminal, sending the combined service request to a target recipient, and feeding back notification information of successfully matching the target recipient to the first terminal, different service services having relevance can be added on the same order page through simple operations, combining a plurality of service services and then sending the combined service request to the server, the combined service request allocates the plurality of service services to the same merchant terminal through the server at one time, resource waste caused by the allocation of the plurality of service services through the server many times is avoided, and by sending the combined service request carrying identification information of the target recipient to the server, fast matching to the target recipient can be achieved, the determination of the intended recipient based on the user's selection may also be implemented.
An embodiment of the present application further provides a service management method, which is applied to a second terminal, and as shown in fig. 8, the method includes:
step 801, receiving a combined service request corresponding to a first service and at least one second service, which is sent by a first terminal and forwarded by a server, where the second terminal corresponds to a target recipient of the combined service request.
The second terminal may receive a combined service request corresponding to the first service and at least one second service sent by the server, where the combined service request is generated by the first terminal and sent to the server, the server matches a target recipient that may receive the combined service request among the at least one recipient after receiving the combined service request, and the second terminal corresponds to the target recipient, that is, the target recipient successfully receives the combined service request based on the second terminal.
Step 802, feeding back response information of successfully receiving the combined service request to the server.
And after the second terminal successfully receives the combined service request, the second terminal feeds back response information to the server so that the server determines that the target receiver can provide the combined service according to the response information, and the server feeds back notification information of successfully matching the target receiver to the first terminal.
In the service management method at the second terminal side provided in the embodiment of the present application, by receiving the combined service request corresponding to the first service and the at least one second service, which is sent by the first terminal and forwarded by the server, a plurality of orders can be received at one time, so that the allocated resources are saved.
It should be noted that, for simplicity of description, the method embodiments are described as a series of acts or combination of acts, but those skilled in the art will recognize that the embodiments are not limited by the order of acts described, as some steps may occur in other orders or concurrently depending on the embodiments. Further, those skilled in the art will also appreciate that the embodiments described in the specification are presently preferred and that no particular act is required of the embodiments of the application.
An embodiment of the present application further provides a service management apparatus, which is applied to a first terminal, and displays an order page of a first service through a graphical user interface of the first terminal, where the order page includes at least one service control, and each service control corresponds to a different type of service, as shown in fig. 9, the apparatus includes:
a first receiving module 901, configured to receive a first operation on a target service control in the at least one service control;
a first processing module 902, configured to obtain, according to the first operation, a second service associated with the target service control, and generate a combined service request corresponding to the first service and the second service, where the number of the target service controls is at least one, and the combined service request corresponds to the second service associated with at least one target service control;
and a second processing module 903, configured to send the combined service request to a server, receive notification information fed back by the server after a target receiver is successfully matched according to the combined service request, and display the notification information on the graphical user interface, where the target receiver corresponds to a second terminal.
Optionally, the first processing module includes:
the first obtaining sub-module is used for obtaining at least one second service business related to the current target business control according to the corresponding first operation aiming at each target business control;
and the first generation submodule is used for combining the second service associated with each target service control with the first service to generate the combined service request.
Optionally, the first obtaining sub-module includes:
a first display unit, configured to display, for each target service control, a service popup corresponding to a current target service control according to the corresponding first operation, where the service popup includes at least one service option and a quantity adjustment control corresponding to each service option, and each service option corresponds to a different service class of the current target service, where each target service control corresponds to a class of target service;
the first obtaining unit is configured to obtain at least one second service associated with a current target service control when a first selection operation on a target service option in the at least one service option and an adjustment operation on a target number adjustment control are received, where the target service option is at least one.
Optionally, the order page further includes: a receiver list, a service address and a service time, wherein the receiver list comprises profile information corresponding to at least one receiver capable of supporting the combined service request, and the profile information at least comprises identification information and a resource consumption value corresponding to the combined service request;
the first generation submodule includes:
a first determining unit, configured to determine profile information corresponding to a target recipient in response to a second selection operation in the recipient list;
a second determining unit, configured to obtain a service resource corresponding to the combined service request, and determine service resource allocation information corresponding to the combined service request according to a preset service resource allocation policy and the service resource;
a generating unit, configured to generate the combined service request and display a combined order page corresponding to the combined service request according to the first service, the second service associated with each target service control, the service resource allocation information, profile information corresponding to the target recipient, the service address, and the service time.
Optionally, the second determining unit includes:
the first determining subunit is configured to, in a case that the order page includes a first business resource corresponding to the first service, determine a first target business resource in response to a third selection operation in the first business resource;
a second determining subunit, configured to, for the service popup corresponding to each target service control, determine, in response to a fourth selection operation on a second service resource, a second target service resource corresponding to each target service option when the service popup further includes the second service resource corresponding to the service option;
a first obtaining subunit, configured to obtain a third target service resource in response to a situation that the first service is combined with the second service associated with each target service control;
and a second obtaining subunit, configured to obtain, according to the first target service resource, the second target service resource, the third target service resource, and a pre-obtained available service resource, a service resource corresponding to the combined service request.
Optionally, the second determining unit further includes:
a first display subunit, configured to, after the second determining subunit determines the second target service resource corresponding to each target service option, display, for each service popup, resource details corresponding to the second target service resource at a target position corresponding to the target service option;
a second display subunit, configured to, in response to a second operation on the resource details corresponding to the current target service option, display a resource popup window corresponding to the current target service option, where the resource popup window includes the second service resource corresponding to the current target service option, and the second target service resource corresponding to the current target service option is in a selected state;
and the third determining subunit is configured to, in response to a third operation performed in the resource popup, re-determine the second target service resource corresponding to the current target service option.
Optionally, the combined order page further includes: the virtual warehousing control is marked with the service business quantity; the device further comprises:
a first display module, configured to display a warehousing popup window in response to a fourth operation on the virtual warehousing control, where the warehousing popup window includes an appointment detail corresponding to the first service, an appointment detail corresponding to each of the second service, a modification control corresponding to each of the second service, a resource consumption detail corresponding to the combined service request, and an appointment payment control;
the second display module is used for responding to a fifth operation of a target modification control in at least one modification control and displaying a service business popup corresponding to a second target service business corresponding to the target modification control;
and the updating module is used for responding to a sixth operation in a service popup corresponding to the second target service, and updating the service popup corresponding to the second target service, the storage popup, the combined order request and the combined order page.
Optionally, the second processing module includes:
the sending submodule is used for sending the combined service request carrying the identification information of the target receiver to the server, and the server sends the combined service request to the target receiver according to the identification information of the target receiver;
a first receiving submodule, configured to receive the notification information fed back by the server when the target receiver receives the combined service request.
Optionally, the apparatus further comprises:
a receiving and displaying module, configured to respond to a seventh operation on the target service control, and display a service detail page corresponding to the target service control, where the service detail page includes at least one service option, a detail introduction corresponding to the service option, and a preset control;
and the third display module is used for responding to the eighth operation on the preset control and displaying the service business popup window corresponding to the target business control.
An embodiment of the present application further provides a service management apparatus, which is applied to a server, and as shown in fig. 10, includes:
a second receiving module 1001, configured to receive a combined service request corresponding to a first service and at least one second service sent by a first terminal;
a third processing module 1002, configured to send the combined service request to a target recipient, and receive response information fed back by the target recipient after the combined service request instruction is successfully received, where the target recipient corresponds to a second terminal;
a first feedback module 1003, configured to feed back, to the first terminal, notification information that the target recipient is successfully matched.
Optionally, the second receiving module includes:
a second receiving submodule, configured to receive the combined service request carrying the identification information of the target receiving party and sent by the first terminal;
the third processing module is further to:
and sending the combined service request to the target receiver according to the identification information of the target receiver carried in the combined service request.
An embodiment of the present application further provides a service management apparatus, which is applied to a second terminal, as shown in fig. 11, and includes:
a third receiving module 1101, configured to receive a combined service request corresponding to a first service and at least one second service, where the combined service request is sent by a first terminal and forwarded by a server, and the second terminal corresponds to a target recipient of the combined service request;
a second feedback module 1102, configured to feed back, to the server, response information of successfully receiving the combined service request.
For the device embodiment, since it is basically similar to the method embodiment, the description is simple, and for the relevant points, refer to the partial description of the method embodiment.
An embodiment of the present application further provides an electronic device, including:
one or more processors; and
one or more machine-readable media having instructions stored thereon, which when executed by the one or more processors, cause the electronic device to perform the methods of embodiments of the present application.
Embodiments of the present application also provide one or more machine-readable media having instructions stored thereon, which when executed by one or more processors, cause the processors to perform the methods of embodiments of the present application.
The embodiments in the present specification are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments are referred to each other.
As will be appreciated by one of skill in the art, embodiments of the present application may be provided as a method, apparatus, or computer program product. Accordingly, embodiments of the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, embodiments of the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
Embodiments of the present application are described with reference to flowchart illustrations and/or block diagrams of methods, terminal devices (systems), and computer program products according to embodiments of the application. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing terminal to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing terminal, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing terminal to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing terminal to cause a series of operational steps to be performed on the computer or other programmable terminal to produce a computer implemented process such that the instructions which execute on the computer or other programmable terminal provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
While preferred embodiments of the present application have been described, additional variations and modifications of these embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, it is intended that the appended claims be interpreted as including the preferred embodiment and all such alterations and modifications as fall within the true scope of the embodiments of the application.
Finally, it should also be noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or terminal that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or terminal. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or terminal that comprises the element.
The service management method and device provided by the present application are introduced in detail, and a specific example is applied in the text to explain the principle and the implementation of the present application, and the description of the above embodiment is only used to help understand the method and the core idea of the present application; meanwhile, for a person skilled in the art, according to the idea of the present application, there may be variations in the specific embodiments and the application scope, and in summary, the content of the present specification should not be construed as a limitation to the present application.

Claims (17)

1. A business management method is applied to a first terminal, and is characterized in that an order page of a first service business is displayed through a graphical user interface of the first terminal, the order page comprises at least one business control, each business control corresponds to different types of service businesses, and the method comprises the following steps:
receiving a first operation on a target business control in the at least one business control;
according to the first operation, acquiring a second service associated with the target service control, and generating a combined service request corresponding to the first service and the second service, wherein the number of the target service controls is at least one, and the combined service request corresponds to the second service associated with at least one target service control;
and sending the combined service request to a server, receiving notification information fed back by the server after the server successfully matches a target receiver according to the combined service request, and displaying the notification information on the graphical user interface, wherein the target receiver corresponds to a second terminal.
2. The service management method according to claim 1, wherein the obtaining, according to the first operation, a second service associated with the target service control, and generating a combined service request corresponding to the first service and the second service comprises:
for each target service control, acquiring at least one second service associated with the current target service control according to the corresponding first operation;
and combining the second service associated with each target service control with the first service to generate the combined service request.
3. The service management method according to claim 2, wherein the obtaining, for each of the target service controls, at least one of the second service services associated with a current target service control according to the corresponding first operation includes:
for each target service control, displaying a service popup window corresponding to the current target service control according to the corresponding first operation, wherein the service popup window comprises at least one service option and a quantity adjusting control corresponding to each service option, each service option corresponds to different service categories of the current target service, and each target service control corresponds to one type of target service;
and when receiving a first selection operation on a target service option in the at least one service option and an adjustment operation on a target quantity adjustment control, acquiring at least one second service associated with the current target service control, wherein the number of the target service options is at least one.
4. The traffic management method according to claim 3, wherein the order page further comprises: a receiver list, a service address and a service time, wherein the receiver list comprises profile information corresponding to at least one receiver capable of supporting the combined service request, and the profile information at least comprises identification information and a resource consumption value corresponding to the combined service request;
the combining the second service associated with each target service control with the first service to generate the combined service request includes:
responding to a second selection operation in the receiver list, and determining profile information corresponding to a target receiver;
acquiring service resources corresponding to the combined service request, and determining service resource allocation information corresponding to the combined service request according to a preset service resource allocation strategy and the service resources;
and generating the combined service request and displaying a combined order page corresponding to the combined service request according to the first service, the second service associated with each target service control, the service resource allocation information, profile information corresponding to the target receiver, the service address and the service time.
5. The service management method according to claim 4, wherein said obtaining the service resource corresponding to the combined service request includes:
under the condition that the order page comprises a first business resource corresponding to the first service, responding to a third selection operation in the first business resource, and determining a first target business resource;
for the service popup window corresponding to each target service control, under the condition that the service popup window also comprises a second service resource corresponding to the service option, responding to a fourth selection operation on the second service resource, and determining the second target service resource corresponding to each target service option;
acquiring a third target service resource aiming at the condition that the first service is combined with the second service associated with each target service control;
and acquiring the service resource corresponding to the combined service request according to the first target service resource, the second target service resource and the third target service resource corresponding to each target service control and the available service resource acquired in advance.
6. The traffic management method according to claim 5, wherein after determining the second target traffic resource corresponding to each of the target service traffic options, the method further comprises:
for each service business popup, displaying resource details corresponding to the second target business resource at a target position corresponding to the target service option;
responding to a second operation of the resource details corresponding to the current target service option, and displaying a resource popup window corresponding to the current target service option, wherein the resource popup window comprises a second service resource corresponding to the current target service option, and the second target service resource corresponding to the current target service option is in a selected state;
and responding to a third operation executed in the resource popup window, and re-determining the second target service resource corresponding to the current target service option.
7. The traffic management method of claim 4, wherein the combined order page further comprises: the virtual warehousing control is marked with the service business quantity; the method further comprises the following steps:
responding to a fourth operation on the virtual warehousing control, and displaying a warehousing popup window, wherein the warehousing popup window comprises reservation details corresponding to the first service business, reservation details corresponding to each second service business, modification controls corresponding to each second service business, resource consumption details corresponding to the combined service request and a reservation payment control;
responding to a fifth operation of a target modification control in at least one modification control, and displaying a service business popup window corresponding to a second target service business corresponding to the target modification control;
and responding to a sixth operation in the service popup corresponding to the second target service, and updating the service popup, the storage popup, the combined order request and the combined order page corresponding to the second target service.
8. The service management method according to claim 4, wherein said sending the combined service request to a server and receiving notification information fed back by the server after the server successfully matches a target receiver according to the combined service request comprises:
sending the combined service request carrying the identification information of the target receiver to the server, and sending the combined service request to the target receiver by the server according to the identification information of the target receiver;
and receiving the notification information fed back by the server under the condition that the target receiver receives the combined service request.
9. The traffic management method according to claim 3, further comprising:
responding to a seventh operation on the target business control, and displaying a service business detail page corresponding to the target business control, wherein the service business detail page comprises at least one service business option, a detail introduction corresponding to the service business option and a preset control;
and responding to the eighth operation of the preset control, and displaying a service business popup window corresponding to the target business control.
10. A service management method is applied to a server, and is characterized by comprising the following steps:
receiving a combined service request which is sent by a first terminal and corresponds to a first service and at least one second service;
sending the combined service request to a target receiver, and receiving response information fed back by the target receiver after the target receiver successfully receives the combined service request instruction, wherein the target receiver corresponds to a second terminal;
and feeding back notification information of successfully matching the target receiver to the first terminal.
11. The traffic management method according to claim 10, wherein the receiving of the combined traffic request corresponding to the first service and the at least one second service from the first terminal comprises:
receiving the combined service request which is sent by the first terminal and carries the identification information of the target receiver;
the sending the combined service request to a target receiver includes:
and sending the combined service request to the target receiver according to the identification information of the target receiver carried in the combined service request.
12. A service management method is applied to a second terminal, and is characterized by comprising the following steps:
receiving a combined service request which is sent by a first terminal and is forwarded by a server and corresponds to a first service and at least one second service, wherein the second terminal corresponds to a target receiving party of the combined service request;
and feeding back response information of successfully receiving the combined service request to the server.
13. A business management device is applied to a first terminal, and is characterized in that an order page of a first service business is displayed through a graphical user interface of the first terminal, the order page comprises at least one business control, each business control corresponds to different types of service businesses, and the device comprises:
the first receiving module is used for receiving a first operation on a target business control in the at least one business control;
a first processing module, configured to obtain, according to the first operation, a second service associated with the target service control, and generate a combined service request corresponding to the first service and the second service, where the number of the target service controls is at least one, and the combined service request corresponds to the second service associated with at least one target service control;
and the second processing module is used for sending the combined service request to a server, receiving notification information fed back by the server after the server is successfully matched with a target receiver according to the combined service request, and displaying the notification information on the graphical user interface, wherein the target receiver corresponds to a second terminal.
14. A service management device applied to a server is characterized by comprising:
a second receiving module, configured to receive a combined service request corresponding to the first service and at least one second service sent by the first terminal;
a third processing module, configured to send the combined service request to a target recipient, and receive response information fed back by the target recipient after the combined service request instruction is successfully received, where the target recipient corresponds to a second terminal;
and the first feedback module is used for feeding back the notification information of the successful matching of the target receiving party to the first terminal.
15. A service management apparatus, applied to a second terminal, comprising:
a third receiving module, configured to receive a combined service request corresponding to a first service and at least one second service, where the combined service request is sent by a first terminal and forwarded by a server, and the second terminal corresponds to a target recipient of the combined service request;
and the second feedback module is used for feeding back response information of successfully receiving the combined service request to the server.
16. An electronic device, characterized in that the electronic device comprises:
one or more processors; and
one or more machine-readable media having instructions stored thereon that, when executed by the one or more processors, cause the electronic device to perform the method of any of claims 1-9 or 10-11 or 12.
17. One or more machine readable media having instructions stored thereon that, when executed by one or more processors, cause the processors to perform the method of any one of claims 1-9 or 10-11 or 12.
CN202011320683.0A 2020-11-23 2020-11-23 Service management method and device Pending CN112308262A (en)

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