CN112261629A - Method for pushing faults of household electrical appliance, household electrical appliance and mobile terminal - Google Patents
Method for pushing faults of household electrical appliance, household electrical appliance and mobile terminal Download PDFInfo
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- CN112261629A CN112261629A CN201910660111.8A CN201910660111A CN112261629A CN 112261629 A CN112261629 A CN 112261629A CN 201910660111 A CN201910660111 A CN 201910660111A CN 112261629 A CN112261629 A CN 112261629A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/80—Services using short range communication, e.g. near-field communication [NFC], radio-frequency identification [RFID] or low energy communication
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/55—Push-based network services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/30—Services specially adapted for particular environments, situations or purposes
- H04W4/35—Services specially adapted for particular environments, situations or purposes for the management of goods or merchandise
Abstract
The application relates to the technical field of household appliances and discloses a method for pushing faults of the household appliances. The control method comprises the following steps: when the household appliance equipment has operation failure, storing failure information in the first NFC module; and after the first NFC module and the second NFC module are successfully paired, sending fault information to the second NFC module through the first NFC module. Compared with the mode of obtaining information by performing key operation and the like on the controller in the related art, the embodiment of the disclosure can more conveniently obtain the fault information of the household appliance, and is convenient for maintenance personnel and users to know the fault condition of the household appliance. The application also discloses household electrical appliance equipment and a mobile terminal.
Description
Technical Field
The present application relates to the field of home appliance technologies, and for example, to a method for pushing a failure of a home appliance, and a mobile terminal.
Background
At present, in the process of using household appliances such as air conditioners, refrigerators and the like, some machine faults may occur, such as a communication fault of a wire controller, a fault of a sensor, a fault of a press and the like; the method for displaying the fault information of the household electrical appliance in the related art generally includes: when the household electrical appliance is in fault, displaying a corresponding fault icon on an air conditioner controller (a centralized controller/a line controller); therefore, maintenance personnel or users can inquire information such as current faults and historical faults by key operation and the like on the controller and acquire fault codes, and then confirm the meanings of the fault codes by contrasting relevant maintenance documents so as to confirm fault points.
In the process of implementing the embodiments of the present disclosure, it is found that at least the following problems exist in the related art:
at present, the mode of inquiring faults by a maintenance person or a user provided by the household appliance equipment is complex in operation and not visual enough, and the maintenance person or the user cannot know the fault condition of the household appliance equipment quickly.
Disclosure of Invention
The following presents a simplified summary in order to provide a basic understanding of some aspects of the disclosed embodiments. This summary is not an extensive overview nor is intended to identify key/critical elements or to delineate the scope of such embodiments but rather as a prelude to the more detailed description that is presented later.
The embodiment of the disclosure provides a method for pushing faults of household appliances, the household appliances and a mobile terminal, so as to solve the technical problem that in the related art, a maintenance worker or a user needs to perform key operation on a controller to obtain fault information, and the like, the operation is inconvenient.
In some embodiments, the method for pushing the failure of the home appliance includes:
when the household appliance equipment has operation failure, storing failure information in the first NFC module;
after the first NFC module and the second NFC module are successfully paired, fault information is sent to the second NFC module through the first NFC module;
the first NFC module is arranged on the household appliance, and the second NFC module is arranged on the mobile terminal.
In some embodiments, the method for pushing the failure of the home appliance includes:
after the second NFC module is connected with the first NFC module in a pairing mode, acquiring fault information of the household appliance through the second NFC module;
analyzing the fault information and pushing the fault information to a user;
the first NFC module is arranged on the household appliance, and the second NFC module is arranged on the mobile terminal.
In some embodiments, a home device includes:
a first NFC module;
a first controller comprising a processor and a memory storing program instructions, the processor implementing the method as in the above embodiments when executing the program instructions.
In some embodiments, a mobile terminal comprises:
a second NFC module;
a second controller comprising a processor and a memory storing program instructions, the processor implementing the method as in the above embodiments when executing the program instructions.
The method for pushing the household appliance fault, the household appliance and the mobile terminal provided by the embodiment of the disclosure can achieve the following technical effects:
when the household electrical appliances breaks down, store trouble information in first NFC module, after household electrical appliances NFC module and mobile terminal's NFC module pair connection, can directly send trouble information to mobile terminal through the response communication between two NFC modules, compare in the correlation technique and carry out the mode that key operation etc. obtained information to the controller, this disclosed embodiment can make the more convenient trouble information that acquires household electrical appliances of user, make things convenient for maintenance personal and user to know the trouble condition of household electrical appliances.
The foregoing general description and the following description are exemplary and explanatory only and are not restrictive of the application.
Drawings
One or more embodiments are illustrated by way of example in the accompanying drawings, which correspond to the accompanying drawings and not in limitation thereof, in which elements having the same reference numeral designations are shown as like elements and not in limitation thereof, and wherein:
fig. 1 is a schematic application scenario diagram of a method for pushing a failure of an electrical home appliance according to an embodiment of the present disclosure;
fig. 2 is a schematic flowchart of a method for pushing a failure of an electrical home appliance according to an embodiment of the present disclosure;
fig. 3 is a flowchart illustrating a method for pushing a failure of an electrical home appliance according to another embodiment of the present disclosure;
fig. 4 is a flowchart illustrating a method for pushing a failure of an electrical home device according to another embodiment of the present disclosure;
fig. 5 is a schematic structural diagram of a home appliance provided in an embodiment of the present disclosure;
fig. 6 is a schematic structural diagram of a mobile terminal provided in the embodiment of the present disclosure.
Detailed Description
So that the manner in which the features and elements of the disclosed embodiments can be understood in detail, a more particular description of the disclosed embodiments, briefly summarized above, may be had by reference to the embodiments, some of which are illustrated in the appended drawings. In the following description of the technology, for purposes of explanation, numerous details are set forth in order to provide a thorough understanding of the disclosed embodiments. However, one or more embodiments may be practiced without these details. In other instances, well-known structures and devices may be shown in simplified form in order to simplify the drawing.
Fig. 1 is a schematic application scenario diagram of a method for pushing a failure of an electrical home appliance according to an embodiment of the present disclosure. In the application scenario shown in fig. 1, two parties of communication interaction are a home appliance and a mobile terminal, respectively.
Here, the home appliance includes a home appliance main body and a controller, and the home appliance main body and the controller may be communicatively connected by a wired method such as a data line or a wireless method such as a wifi (wireless fidelity) network.
In the embodiments of the present disclosure, the types of the household electrical appliances include, but are not limited to, air conditioners, refrigerators, freezers, ice makers and other electrical appliances for cooling a row of pipes; it should be understood that the method for fault pushing of the present application may also be applied to other non-refrigeration related electrical devices, such as televisions, washing machines, water heaters, and the like.
Optionally, the controller of the household appliance may be an independent control module and may be externally disposed on the household appliance main body, for example, for a commercial air-conditioning product or a part of a household air-conditioning product, the controller may be a master control module embedded in a wall body; alternatively, the controller may be an accessory having a wireless communication function, such as a remote controller of an air conditioner.
Optionally, the controller of the household electrical appliance may also be a control module arranged in the main body of the household electrical appliance, for example, for a cabinet air-conditioning product, the controller may be a liquid crystal control module embedded in the cabinet air-conditioning machine body; or, for refrigerator products, the controller can be a liquid crystal control module embedded on an opening and closing door body of the refrigerator.
In the embodiment of the present disclosure, the household electrical appliance is further provided with an NFC (Near Field Communication) module, and the NFC module can utilize a short-distance high-frequency wireless Communication technology to realize non-contact point-to-point data transmission and data exchange between the household electrical appliance and an external device. Here, the NFC module may be a communication module separately provided to the home appliance, or may be integrated into a controller of the home appliance.
In the embodiments of the present disclosure, the types of the mobile terminal include, but are not limited to, a mobile phone, a tablet computer, a smart band, and the like. Here, the mobile terminal is further provided with an NFC module, and the NFC module can enable the mobile terminal and the external device to perform contactless point-to-point data transmission and exchange data.
In the application scenario shown in fig. 1, the household appliance is an air conditioner, and includes an air conditioner main body 11 and an external controller 12, where the NFC module is integrated in the controller 12; the mobile terminal is a mobile phone 2 with a built-in NFC module, and the mobile phone and the controller 12 of the air conditioner can realize data communication through respective NFC modules.
The control flow of the method for pushing the failure of the home appliance according to the present application is explained with reference to the application scenario shown in fig. 1.
Fig. 2 is a flowchart illustrating a method for pushing a failure of an electrical home appliance according to an embodiment of the present disclosure.
As shown in fig. 2, an embodiment of the present disclosure provides a method for pushing a failure of a home appliance, which is applied to a home appliance side; the method mainly comprises the following control steps:
s201, storing fault information in a first NFC module when the household electrical equipment has operation faults;
in the embodiment of the disclosure, the first NFC module has a storage area, and the storage area can be used for storing relevant information of the home appliance; here, when the household electrical appliance has an operation failure, failure information such as a failure code generated by the household electrical appliance is stored in the storage area of the first NFC module;
therefore, the fault information can be used without occupying the storage space of other storage devices of the household appliance, and meanwhile, when the first NFC module is communicated with the NFC module of the external device, the fault information can be directly called from the storage area of the first NFC module, so that the response speed of the NFC communication between the household appliance and the external device is increased.
In the embodiment of the disclosure, the fault information is fault description information which is easy to be inquired and understood by a user; here, the failure information may be a failure situation described in a literal form, such as "sensor failure", "compressor failure", "electric auxiliary heat failure", or the like; alternatively, the fault condition is depicted in the form of an icon, such as icon a corresponding to "sensor fault", icon B corresponding to "compressor fault", etc.
Still alternatively, the fault information may be fault description information for easy understanding by service personnel, such as a fault code a corresponding to "sensor fault" in terms of a fault code, a fault code b corresponding to "compressor fault", and the like.
Here, the failure information may be stored in the storage area of the first NFC module in the above-described various forms at the same time; or the fault information is only stored in one or more forms in the storage area of the first NFC module.
S202, after the first NFC module and the second NFC module are successfully paired, fault information is sent to the second NFC module through the first NFC module.
The first NFC module is arranged on the household appliance, and the second NFC module is arranged on the mobile terminal.
In the embodiment of the present disclosure, the first NFC module of the home appliance device may be turned off by default, and the user turns on the first NFC module by performing a key operation on the controller or the remote controller; or, the first NFC module of the home device may be turned on by default; therefore, when the user opens the second NFC module of the mobile terminal and places the second NFC module within the distance range which can effectively communicate with the first NFC module, the first NFC module of the household appliance device and the second NFC module of the mobile terminal can be paired, and here, the mode of pairing the two NFC modules is not repeated because the mode does not relate to the innovation point of the application, and the technical scheme of NFC pairing in the related technology can be referred.
The method for pushing the information of the household appliance can store the fault information in the first NFC module of the controller when the household appliance is in operation failure, so that after the first NFC module is connected with the second NFC module of the mobile terminal in a pairing mode, the fault information can be directly sent to the mobile terminal through induction communication between the two NFC modules.
In some optional embodiments, the first NFC module stores therein fault information in more than one form, and since users of different mobile terminals have different understanding capabilities or different requirements for understanding different forms of fault information, for example, an ordinary user can only read and understand the fault information in a text form, but cannot read and understand the fault information in a fault code form; for maintenance personnel, the fault information in the text form is too rough and is not as clear as the fault code; therefore, in order to avoid sending other fault information which is not matched with the user requirement or the comprehension capability of the mobile terminal, the fault information sent in the implementation of the disclosure corresponds to the authority of the user to which the mobile terminal belongs, so that the transmission operation of invalid or useless fault information can be effectively reduced, and the actually sent fault information can meet the actual requirement of the user of the mobile terminal.
Optionally, a corresponding relationship between the fault information and the authority of the user is preset in the first NFC module;
for example, in combination with the technical content of the fault information in the foregoing, for a user who sets a user level authority, the corresponding fault information is the fault information in a text form or an icon form; for the maintenance personnel who set the manufacturer level authority, the corresponding parameter information is fault information in the form of fault codes, and the like.
In this way, before the step S202 is executed, before the failure information is sent to the second NFC module by the first NFC module, the control step of the embodiment of the present disclosure further includes:
acquiring first information through a first NFC module, wherein the first information comprises authority information of a user to which a mobile terminal belongs;
and searching corresponding fault information according to the authority information.
In the embodiment of the present disclosure, the permission information is sent to the first NFC module by the second NFC module;
here, after more than one form of failure information is stored in the first NFC module, an independent read control code is configured for each form of failure information; after the first NFC module is paired with the second NFC module, the first NFC module acquires the reading control code sent by the mobile terminal through the second NFC module, and matches the reading control code with one or more reading control codes stored in the first NFC module, if the corresponding reading control code is matched, the first NFC module calls the fault information in the form corresponding to the reading control code from the storage area and sends the fault information to the second NFC module.
Here, the read control codes possessed by users of different mobile terminals are different, and therefore, the forms of the fault information acquired by the mobile terminal from the first NFC module are also different; thus, different read control codes correspond to different authority information of the user of the mobile terminal; optionally, in this embodiment of the present disclosure, the first information obtained by the first NFC module and sent by the second NFC module includes a read control code sent by the second NFC module.
In the embodiment of the present disclosure, the applications installed by users with different permissions are different, and the corresponding read control codes may be information carried by the applications, and if a common user installs a user-level application, the type of application stores the read control codes corresponding to the user level; or if the maintenance personnel installs the manufacturer-level application program, the reading control code corresponding to the manufacturer level is stored in the application program of the type.
Optionally, after the first NFC module is connected in a pairing manner with a second NFC module of the mobile terminal, the second NFC module actively sends the first information to the first NFC module, so that the first NFC module determines the permission information of the user to which the mobile terminal belongs after receiving the first information.
Optionally, after the first NFC module is connected in a pairing manner with a second NFC module of the mobile terminal and before the first NFC module acquires first information sent by the second NFC module, the first NFC module sends first query information, where the first query information is used to request to acquire permission information of a user of the mobile terminal;
in the disclosed embodiment, the first inquiry information is sent from the first NFC module to the second NFC module;
in this way, after the second NFC module receives the first query information, the authority information of the user to which the mobile terminal belongs is searched and obtained; and generating first information according to the authority information of the user to which the mobile device belongs, and sending the first information to the first NFC module through the second NFC module.
In some optional embodiments, the failure information of the home device may be presented to the user through an original application having a browsing display function of the mobile terminal, such as a browser or other type application, or a text display type application; in this way, after the second NFC module receives the failure information sent by the first NFC module, the mobile terminal displays the failure information to be presented to the user through an application program of the above type.
In some optional embodiments, the failure information of the home appliance needs to be presented to the user through a specific application program, such as an application program developed by a home appliance manufacturer, but cannot be implemented through the application program in the previous embodiment; if the mobile terminal does not install the application program of the type, the user cannot refer to the relevant information through the mobile terminal.
In this case, before the first NFC module acquires the first information sent by the second NFC module, the control step of the embodiment of the present disclosure further includes:
and sending installation information through the first NFC module, wherein the installation information is used for indicating the mobile terminal to install an application program, and the application program is used for pushing fault information.
In the embodiment of the present disclosure, the installation information is sent by the first NFC module to the second NFC module;
in this embodiment, the installation information may be an installation package of the relevant application program, and the mobile terminal may directly perform installation of the application program after receiving the installation package; alternatively, the installation information may be an installation link of the relevant application program, and the user may download the relevant installation package to the network side according to the installation link to install the application program.
Optionally, the sent installation information is installation information of an application program corresponding to the user level authority.
Optionally, after the first NFC module is connected in pair with the second NFC module of the mobile terminal, the first NFC module actively sends installation information to the second NFC module, so that the mobile terminal to which the second NFC belongs can select installation of the application program according to the installation information, and therefore subsequent acquired fault information can be conveniently checked.
Optionally, before the installation information is sent to the second NFC module through the first NFC module, second query information is sent to the second NFC module through the first NFC module, and a second query information user requests to query whether the mobile terminal has a corresponding application program; and receiving response information sent by the second NFC module through the first NFC module, wherein the response information comprises indication information that the application program is not installed on the mobile terminal.
Compared with the mode that the first NFC module actively sends the installation information to the second NFC module in the previous embodiment, whether the corresponding application program is installed on the mobile terminal is inquired in advance in the embodiment of the disclosure, and the installation information is sent to the second NFC module only when the application program is not installed on the mobile terminal, so that the invalid sending operation of the installation information can be avoided when the application program is installed on the mobile terminal.
Fig. 3 is a flowchart illustrating a method for pushing a failure of an electrical home appliance according to yet another embodiment of the present disclosure.
As shown in fig. 3, an embodiment of the present disclosure further provides a method for pushing a failure of a home appliance, which is applied to a mobile terminal side; the control steps of the method comprise:
s301, acquiring fault information of the household appliance through a second NFC module after the second NFC module is connected with the first NFC module in a pairing mode;
in the embodiment of the present disclosure, since the second NFC module of the mobile terminal and the first NFC module of the home appliance device are connected in a pairing manner, details are not described herein, and reference may be made to the technical scheme of NFC pairing in the related art.
And S302, analyzing the fault information and pushing the fault information to a user.
The first NFC module is arranged on the household appliance, and the second NFC module is arranged on the mobile terminal.
In the embodiment of the disclosure, the first NFC module sends the fault information to the second NFC module according to the NFC communication transmission protocol, and after receiving the fault information, the mobile terminal analyzes the fault information and presents the fault information to the user in a manner of characters, numbers, code characters, images, or the like.
Compared with the mode that a user can only obtain fault information by performing key operation on the controller in the related technology, the user can directly know the fault condition of the household appliance through the mobile terminal, the mobile terminal can directly obtain parameter information or resource data from the household appliance side through induction communication between the NFC module of the mobile terminal and the NFC module of the household appliance, and the user is prevented from performing relatively complicated key operation on the controller.
In some optional embodiments, users to which the mobile terminal belongs are different, and forms of fault information required by the mobile terminal are different, and in order to avoid acquiring other fault information irrelevant to actual requirements of the users, the fault information corresponds to the authority of the user to which the mobile terminal belongs in the implementation of the disclosure, so that transmission operations on invalid or useless fault information can be effectively reduced, and the actually sent fault information can meet the actual requirements of the user of the mobile terminal.
Thus, the control steps of the embodiments of the present disclosure further include: before the fault information of the household appliance sent by the first NFC module is obtained through the second NFC module, first information is sent through the second NFC module, and the first information comprises authority information of a user to which the mobile terminal belongs.
In an embodiment of the present disclosure, the first query information is sent by the second NFC module to the first NFC module.
In some optional embodiments, the controlling step of the present application further comprises:
and before the first information is sent through the second NFC module, the first inquiry information is received through the second NFC module, and the first inquiry information is used for requesting to acquire the authority information of the mobile terminal user.
In an embodiment of the present disclosure, the first query information is sent by the second NFC module to the first NFC module.
In this way, after the second NFC module receives the first query information, the authority information of the user to which the mobile terminal belongs is searched and obtained; and generating first information according to the authority information of the user to which the mobile device belongs, and sending the first information to the first NFC module through the second NFC module.
In some optional embodiments, the controlling step of the present application further comprises:
before the first information is sent through the second NFC module, receiving installation information through the second NFC module, wherein the installation information is used for indicating the mobile terminal to install an application program, and the application program is used for pushing fault information;
in an embodiment of the present disclosure, the installation information is sent by the first NFC module to the second NFC module.
Optionally, if the mobile terminal does not have the application program installed, the application program is installed according to the indication of the installation information; in this embodiment, the installation information may be an installation package of the relevant application program, and the mobile terminal may directly perform installation of the application program after receiving the installation package; alternatively, the installation information may be an installation link of the relevant application program, and the user may download the relevant installation package to the network side according to the installation link to install the application program.
Optionally, if the application is installed in the mobile terminal, the installation information is ignored.
In some optional embodiments, the control method of the present application further includes:
receiving, by the second NFC module, the second query information before receiving the installation information by the second NFC module.
In an embodiment of the present disclosure, the second query information is sent by the first NFC module to the second NFC module.
Here, the second query information carries a feature code of the corresponding application program; after receiving the second query information, the mobile terminal matches the feature codes with the feature codes of all installed application programs; if the matching fails, determining that the mobile terminal is not provided with the application program; if the matching is successful, determining that the mobile terminal is provided with the application program;
optionally, if the mobile terminal does not have the application program installed, the corresponding response information is sent to the first NFC module through the second NFC module.
Compared with the mode that the second NFC module receives the installation information actively sent by the first NFC module in the previous embodiment, whether the corresponding application program is installed on the mobile terminal is inquired in advance in the embodiment of the disclosure, and the installation information sent by the first NFC module is received under the condition that the application program is not installed on the mobile terminal, so that the situation that redundant installation information is received under the condition that the application program is installed on the mobile terminal can be avoided.
Fig. 4 is a flowchart illustrating a method for pushing a failure of an electrical home appliance according to yet another embodiment of the present disclosure. In the application scenario shown in fig. 4, the two parties of communication are the mobile terminal and the home appliance, the failure information includes failure information in the form of characters, failure codes, and the like, and the mobile terminal belongs to a common user of the home appliance.
As shown in fig. 4, the control step of the method for pushing a failure of an electrical home appliance provided in the embodiment of the present disclosure includes:
s401, detecting an external NFC signal by a first NFC module of the household appliance;
s402, a second NFC module of the mobile terminal sends an NFC signal to the outside;
s403, the first NFC module of the household appliance detects an NFC signal of the second NFC module and sends a pairing request to the second NFC module;
s404, pairing a second NFC module and a first NFC module of the mobile terminal;
in the embodiment of the present disclosure, the NFC detection pairing process in steps S401 to S404 may refer to the technical scheme of NFC pairing in the related art;
s405, the household appliance sends second query information to a second NFC module of the mobile terminal through the first NFC module;
in the embodiment of the present disclosure, the second query information is used to query whether the mobile terminal is installed with a B application, where the a application may be used to push the fault information;
s406, the mobile terminal detects whether a B application program is installed, if so, the step S410 is executed, and if not, the step S407 is executed;
s407, the mobile terminal sends first response information to a first NFC module of the household appliance through a second NFC module;
in the embodiment of the disclosure, the first response information is used for representing that the mobile terminal is not provided with the B application program;
s408, the household appliance sends installation information to a second NFC module of the mobile terminal through the first NFC module;
in the embodiment of the present disclosure, the installation information is used to instruct the mobile side to install the B application;
s409, the mobile terminal installs the B according to the indication of the installation information;
executing step S411;
s410, the mobile terminal sends second response information to the first NFC module of the household appliance through the second NFC module;
in the embodiment of the disclosure, the second response information is used for representing that the mobile terminal is provided with the application program B;
s411, the household appliance sends first query information to a second NFC module of the mobile terminal through the first NFC module;
in the embodiment of the disclosure, the first query information is used for requesting to acquire the authority of the user to which the mobile terminal belongs;
s412, the mobile terminal sends first information to a first NFC module of the household appliance through a second NFC module;
in the embodiment of the disclosure, the first information is used for representing that the authority of the user to which the mobile terminal belongs is the user authority;
s413, the household appliance searches fault information corresponding to the user authority;
in the present embodiment, the found fault information is the fault information in the form of characters;
s414, the household appliance sends fault information to a second NFC module of the mobile terminal through the first NFC module;
and S415, the mobile terminal analyzes the fault information and pushes the fault information to a user.
In the control flow, a user only needs to move a mobile phone to an effective induction range of an NFC module of an air conditioner to obtain fault information of the air conditioner after the two NFC modules are paired, so that the operation steps of the user for obtaining the fault information of the air conditioner through the mobile phone are saved; meanwhile, under the condition that the mobile phone is not provided with the related application program, the household appliance equipment can also intelligently push the related installation information, so that a user can conveniently look up the fault information through the application program.
Fig. 5 is a schematic structural diagram of a home appliance provided in an embodiment of the present disclosure.
As shown in fig. 5, an embodiment of the present disclosure further provides a home appliance 50, including:
a first NFC module 51;
a first controller 52 comprising a processor and a memory storing program instructions, the processor implementing the method as illustrated in the various embodiments above when executing the program instructions.
Here, the specific work flow of the first controller 51 of the home appliance 50 may refer to the content disclosed in the foregoing corresponding to the embodiment, and is not described herein again.
Fig. 6 is a schematic structural diagram of a mobile terminal provided in the embodiment of the present disclosure.
As shown in fig. 6, an embodiment of the present disclosure further provides a mobile terminal 60, including:
a second NFC module 61;
a second controller 62 comprising a processor and a memory storing program instructions, the processor implementing the method as illustrated in the various embodiments above when executing the program instructions.
Here, the specific work flow of the second controller 62 of the mobile terminal 60 may refer to the content disclosed in the foregoing corresponding to the embodiment, and is not described in detail herein.
The above description and drawings sufficiently illustrate embodiments of the disclosure to enable those skilled in the art to practice them. Other embodiments may incorporate structural, logical, electrical, process, and other changes. The examples merely typify possible variations. Individual components and functions are optional unless explicitly required, and the sequence of operations may vary. Portions and features of some embodiments may be included in or substituted for those of others. The scope of the disclosed embodiments includes the full ambit of the claims, as well as all available equivalents of the claims. As used in this application, although the terms "first," "second," etc. may be used in this application to describe various elements, these elements should not be limited by these terms. These terms are only used to distinguish one element from another. For example, a first element could be termed a second element, and, similarly, a second element could be termed a first element, unless the meaning of the description changes, so long as all occurrences of the "first element" are renamed consistently and all occurrences of the "second element" are renamed consistently. The first and second elements are both elements, but may not be the same element. Furthermore, the words used in the specification are words of description only and are not intended to limit the claims. As used in the description of the embodiments and the claims, the singular forms "a", "an" and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise. Similarly, the term "and/or" as used in this application is meant to encompass any and all possible combinations of one or more of the associated listed. Furthermore, the terms "comprises" and/or "comprising," when used in this application, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof. Without further limitation, an element defined by the phrase "comprising an …" does not exclude the presence of other like elements in a process, method or apparatus that comprises the element. In this document, each embodiment may be described with emphasis on differences from other embodiments, and the same and similar parts between the respective embodiments may be referred to each other. For methods, products, etc. of the embodiment disclosures, reference may be made to the description of the method section for relevance if it corresponds to the method section of the embodiment disclosure.
Those of skill in the art would appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software may depend upon the particular application and design constraints imposed on the solution. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the disclosed embodiments. It can be clearly understood by the skilled person that, for convenience and brevity of description, the specific working processes of the system, the apparatus and the unit described above may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
In the embodiments disclosed herein, the disclosed methods, products (including but not limited to devices, apparatuses, etc.) may be implemented in other ways. For example, the above-described apparatus embodiments are merely illustrative, and for example, the division of the units may be merely a logical division, and in actual implementation, there may be another division, for example, multiple units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form. The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to implement the present embodiment. In addition, functional units in the embodiments of the present disclosure may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit.
The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to embodiments of the present disclosure. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). In some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. In the description corresponding to the flowcharts and block diagrams in the figures, operations or steps corresponding to different blocks may also occur in different orders than disclosed in the description, and sometimes there is no specific order between the different operations or steps. For example, two sequential operations or steps may in fact be executed substantially concurrently, or they may sometimes be executed in the reverse order, depending upon the functionality involved. Each block of the block diagrams and/or flowchart illustrations, and combinations of blocks in the block diagrams and/or flowchart illustrations, can be implemented by special purpose hardware-based systems that perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
Claims (14)
1. A method for pushing faults of household appliances is characterized by comprising the following steps:
when the household appliance equipment has operation failure, storing failure information in the first near field communication NFC module;
after the first NFC module and the second NFC module are successfully paired, the fault information is sent to the second NFC module through the first NFC module;
the first NFC module is arranged on the household appliance, and the second NFC module is arranged on the mobile terminal.
2. The method of claim 1, wherein the failure information corresponds to the authority of the user to which the mobile terminal belongs.
3. The method of claim 2, further comprising, prior to sending the failure information via the first NFC module:
acquiring first information through the first NFC module, wherein the first information comprises authority information of a user to which the mobile terminal belongs;
and searching corresponding fault information according to the authority information.
4. The method of claim 3, further comprising, prior to obtaining the first information by the first NFC module:
and sending first query information through the first NFC module, wherein the first query information is used for requesting to acquire the authority information of the user to which the mobile terminal belongs.
5. The method of claim 3, further comprising, prior to obtaining the first information by the first NFC module:
and sending installation information through the first NFC module, wherein the installation information is used for indicating the mobile terminal to install an application program, and the application program is used for pushing fault information.
6. The method of claim 5, further comprising, prior to sending the installation information via the first NFC module:
sending second inquiry information through the first NFC module;
receiving response information through the first NFC module, wherein the response information comprises indication information that the application program is not installed on the mobile terminal.
7. A method for pushing faults of household appliances is characterized by comprising the following steps:
after the second NFC module is connected with the first NFC module in a pairing mode, acquiring fault information of the household appliance through the second NFC module;
analyzing the fault information and pushing the fault information to a user;
the first NFC module is arranged on the household appliance, and the second NFC module is arranged on the mobile terminal.
8. The method of claim 7, wherein the failure information corresponds to a permission level of a user to which the mobile terminal belongs.
9. The method according to claim 8, further comprising, before acquiring the failure information of the home device through the second NFC module:
and sending first information through the second NFC module, wherein the first information comprises authority information of a user to which the mobile terminal belongs.
10. The method of claim 9, further comprising, prior to sending the first information via the second NFC module:
and receiving first query information through the second NFC module, wherein the first query information is used for requesting to acquire the authority of the user to which the mobile terminal belongs.
11. The method of claim 9, further comprising, prior to sending the first information via the second NFC module:
receiving, by the second NFC module, installation information;
and installing an application program according to the indication of the installation information, wherein the application program is used for pushing the fault information.
12. The method of claim 11, further comprising, prior to receiving the installation information via the second NFC module:
receiving, by the second NFC module, second query information;
and sending corresponding response information through the second NFC module.
13. An appliance, comprising:
a first NFC module;
a first controller comprising a processor and a memory storing program instructions, the processor implementing the method of any of claims 1 to 6 when executing the program instructions.
14. A mobile terminal, comprising:
a second NFC module;
a second controller comprising a processor and a memory storing program instructions, the processor implementing the method of any of claims 7 to 12 when executing the program instructions.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910660111.8A CN112261629A (en) | 2019-07-22 | 2019-07-22 | Method for pushing faults of household electrical appliance, household electrical appliance and mobile terminal |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910660111.8A CN112261629A (en) | 2019-07-22 | 2019-07-22 | Method for pushing faults of household electrical appliance, household electrical appliance and mobile terminal |
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| CN112261629A true CN112261629A (en) | 2021-01-22 |
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| CN201910660111.8A Pending CN112261629A (en) | 2019-07-22 | 2019-07-22 | Method for pushing faults of household electrical appliance, household electrical appliance and mobile terminal |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN104408904A (en) * | 2014-11-06 | 2015-03-11 | 深圳市安特讯科技有限公司 | Household appliance operation data transmission and receiving method, device and system thereof |
| WO2016193417A1 (en) * | 2015-06-05 | 2016-12-08 | BSH Hausgeräte GmbH | Home appliance control method and control system |
| CN109709939A (en) * | 2019-01-14 | 2019-05-03 | 杰克缝纫机股份有限公司 | Remote failure solution and its device, equipment and storage medium |
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2019
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Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104408904A (en) * | 2014-11-06 | 2015-03-11 | 深圳市安特讯科技有限公司 | Household appliance operation data transmission and receiving method, device and system thereof |
| WO2016193417A1 (en) * | 2015-06-05 | 2016-12-08 | BSH Hausgeräte GmbH | Home appliance control method and control system |
| CN109709939A (en) * | 2019-01-14 | 2019-05-03 | 杰克缝纫机股份有限公司 | Remote failure solution and its device, equipment and storage medium |
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