CN112256587B

CN112256587B - Data testing method and device based on SCRM system, electronic equipment and storage medium

Info

Publication number: CN112256587B
Application number: CN202011244106.8A
Authority: CN
Inventors: 王洪雪
Original assignee: Enyike Beijing Data Technology Co ltd
Current assignee: Enyike Beijing Data Technology Co ltd
Filing date: 2020-11-10
Publication date: 2024-06-28
Anticipated expiration: 2040-11-10

Abstract

The application relates to a data testing method, a device, electronic equipment and a storage medium based on an SCRM system, wherein the method comprises the following steps: constructing a test channel library and a test database according to the demand channels and the test cases, and completing configuration programs of the corresponding channels by combining initial demand data; outputting test data, namely acquiring and outputting the test data according to the corresponding channel data and the actual test scene conditions and the test data group; and receiving and carrying out interactive functional test on the SCRM system according to the test data, and comparing the output test result with the test data to obtain an interactive test result of the SCRM system. By establishing a test channel library and a test database, matching the test channel library and the test database with corresponding channels, generating test data by utilizing an automatic test data generation program, and carrying out comprehensive interactive functional test on the SCRM system through scene random matching processing, the diversity of the test data is realized, the test scene is covered comprehensively, and the test scene is improved.

Description

Data testing method and device based on SCRM system, electronic equipment and storage medium

Technical Field

The present application relates to the field of computer testing technologies, and in particular, to a data testing method and apparatus based on an SCRM system, an electronic device, and a storage medium.

Background

In the Internet informatization era, enterprises can interact with users by utilizing various social platforms, accurately grasp the demands of the users, know the interests and the movements of the users and solve the problems encountered by the users. For the SCRM system (interactive and marketing customer experience management system), the testing workload is large and the coverage is single because of various social platform data and complex business logic of enterprises. At this time, the workload of the testers is reduced, and the whole coverage of the test scene is very important.

In the existing test method, test cases are designed according to requirements, interaction data of all social platforms are tested according to the test cases, the interaction data of all social platforms can be tested through pages or interface automation test is carried out through calling interfaces, and the defects that the former has a plurality of repeated works, the test efficiency is low, and the test data are difficult to generate are overcome; the latter has single test data and insufficient coverage of the test scene.

At present, aiming at the problems of repeated workload, influence on testing efficiency and incomplete coverage of a testing scene in the related technology, an effective solution is not proposed yet.

Disclosure of Invention

The embodiment of the application provides a data testing method, a device, electronic equipment and a storage medium based on an SCRM system.

In a first aspect, an embodiment of the present application provides a data testing method based on an SCRM system, including the following steps:

a configuration step, namely constructing a test channel library and a test database according to the demand channels and the test cases, and completing a configuration program of the corresponding channels by combining initial demand data;

Outputting test data, namely acquiring and outputting the test data according to the corresponding channel data and the actual test scene conditions and the test data group;

And a step of verifying results, namely receiving and carrying out interactive functional test on the SCRM system according to the test data, and comparing the output test result with the test data to obtain an interactive test result of the SCRM system.

In some of these embodiments, the configuring step comprises the steps of:

a step of constructing a test channel library, wherein the test channel library is designed and constructed according to the demand channels and the test cases;

A step of constructing a test database, which is to construct a test database corresponding to the test channel library according to the test channel library and an automatic generation test data program;

and finishing the configuration step, namely receiving and combining the test channel library and the test database according to the initial demand data to finish the configuration program of the corresponding channel.

In some of these embodiments, the outputting test data step includes the steps of:

Acquiring channel data, namely acquiring the channel data corresponding to a test scene program from the test channel library according to the test scene program;

A step of obtaining a test data group, wherein the test data group of a corresponding channel is obtained from the test database according to the channel data and the test scene condition;

And outputting test data, namely receiving and randomly acquiring a piece of test data by using an acquisition program according to the test data group and outputting the test data.

In some of these embodiments, the test channel library includes, but is not limited to, a tremble channel, a reddish book channel, a microblog channel.

In a second aspect, an embodiment of the present application provides a data testing apparatus based on an SCRM system, including:

the configuration module is used for receiving and constructing a test channel library and a test database according to the demand channels and the test cases, and completing configuration programs of the corresponding channels by combining initial demand data;

the output test data module is used for acquiring and outputting test data according to the corresponding channel data and the actual test scene conditions and the test data group;

And the verification result module is used for receiving and carrying out interactive functional test on the SCRM system according to the test data, and comparing the output test result with the test data to obtain an interactive test result of the SCRM system.

In some of these embodiments, the configuration module comprises:

constructing a test channel library unit, and designing and constructing the test channel library according to the demand channels and the test cases;

a test database unit is constructed, and a test database corresponding to the test channel library is constructed according to the test channel library and an automatic generation test data program;

And the configuration unit is used for receiving and combining the test channel library and the test database according to the initial demand data to complete the configuration program of the corresponding channel.

In some of these embodiments, the output test data module comprises the steps of:

Acquiring channel data units, and acquiring channel data corresponding to a test scene program from the test channel library according to the test scene program;

The test data group unit is used for acquiring the test data group of the corresponding channel from the test database according to the channel data and the test scene condition;

And outputting a test data unit, receiving and randomly acquiring a piece of test data by using an acquisition program according to the test data group, and outputting the test data.

In a third aspect, an embodiment of the present application provides an electronic device, including a memory, a processor, and a computer program stored on the memory and executable on the processor, where the processor implements the SCRM system-based data testing method according to the first aspect when executing the computer program.

In a fourth aspect, an embodiment of the present application provides a storage medium having stored thereon a computer program which, when executed by a processor, implements a SCRM system-based data testing method as described in the first aspect above.

Compared with the related art, the data testing method, the device, the electronic equipment and the storage medium based on the SCRM system provided by the embodiment of the application are matched with the corresponding channels by establishing the testing channel library and the testing database, then the test data is generated by automatically generating the test data program, and the SCRM system is subjected to comprehensive interactive functional test by scene random matching processing, so that the diversity of the test data is realized, the test scene is covered comprehensively, and the test scene is improved.

The details of one or more embodiments of the application are set forth in the accompanying drawings and the description below to provide a more thorough understanding of the other features, objects, and advantages of the application.

Drawings

The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this specification, illustrate embodiments of the application and together with the description serve to explain the application and do not constitute a limitation on the application. In the drawings:

FIG. 1 is a flow chart of a method of SCRM system-based data testing in accordance with an embodiment of the present application;

FIG. 2 is a flow chart of configuration steps according to an embodiment of the application;

FIG. 3 is a flowchart of the steps of outputting test data according to an embodiment of the present application;

FIG. 4 is a preferred flow chart for use in trembling according to an embodiment of the present application;

FIG. 5 is a block diagram of the structure of an SCRM system-based data testing apparatus in accordance with an embodiment of the present application;

Fig. 6 is a schematic diagram of a hardware structure of an electronic device according to an embodiment of the present application.

Description of the drawings:

1. A configuration module; 2. Outputting a test data module; 3. A verification result module;

11. Constructing a test channel library unit; 12. Constructing a test database unit;

13. completing a configuration unit; 21. Obtaining a channel data unit;

22. Acquiring a test data group unit; 23. Outputting a test data unit;

81. A processor; 82. A memory; 83. A communication interface; 80. A bus.

Detailed Description

The present application will be described and illustrated with reference to the accompanying drawings and examples in order to make the objects, technical solutions and advantages of the present application more apparent. It should be understood that the specific embodiments described herein are for purposes of illustration only and are not intended to limit the scope of the application. All other embodiments, which can be made by a person of ordinary skill in the art based on the embodiments provided by the present application without making any inventive effort, are intended to fall within the scope of the present application.

It is apparent that the drawings in the following description are only some examples or embodiments of the present application, and it is possible for those of ordinary skill in the art to apply the present application to other similar situations according to these drawings without inventive effort. Moreover, it should be appreciated that while such a development effort might be complex and lengthy, it would nevertheless be a routine undertaking of design, fabrication, or manufacture for those of ordinary skill having the benefit of this disclosure, and thus should not be construed as having the benefit of this disclosure.

Reference in the specification to "an embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment may be included in at least one embodiment of the application. The appearances of such phrases in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments. It is to be expressly and implicitly understood by those of ordinary skill in the art that the described embodiments of the application can be combined with other embodiments without conflict.

Unless defined otherwise, technical or scientific terms used herein should be given the ordinary meaning as understood by one of ordinary skill in the art to which this application belongs. The terms "a," "an," "the," and similar referents in the context of the application are not to be construed as limiting the quantity, but rather as singular or plural. The terms "comprising," "including," "having," and any variations thereof, are intended to cover a non-exclusive inclusion; for example, a process, method, system, article, or apparatus that comprises a list of steps or modules (elements) is not limited to only those steps or elements but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus. The terms "connected," "coupled," and the like in connection with the present application are not limited to physical or mechanical connections, but may include electrical connections, whether direct or indirect. The term "plurality" as used herein means two or more. "and/or" describes an association relationship of an association object, meaning that there may be three relationships, e.g., "a and/or B" may mean: a exists alone, A and B exist together, and B exists alone. The character "/" generally indicates that the context-dependent object is an "or" relationship. The terms "first," "second," "third," and the like, as used herein, are merely distinguishing between similar objects and not representing a particular ordering of objects.

SCRM (Social Customer Relationship Management) is the abbreviation of Social relationship management, SCRM, namely the meaning of the Social CRM, and is characterized by Social and bidirectional properties, the SCRM provides a transparent business environment which supports and is reliable to attract customers to interact with each other, the requirements of the customers, namely enterprise targets, pay attention to all interaction relations between enterprises and business partners and the customers, and create new value for the customers.

Test Case (Test Case) refers to the description of a specific software product for testing tasks, and reflects testing schemes, methods, technologies and strategies. The content of the method comprises a test target, a test environment, input data, a test step, an expected result, a test script and the like, and finally a document is formed. Briefly, a test case is a set of test inputs, execution conditions, and expected results tailored for a particular goal to verify that a particular software requirement is met.

The embodiment provides a data testing method based on an SCRM system. FIG. 1 is a flow chart of a data testing method based on an SCRM system according to an embodiment of the present application, as shown in FIG. 1, the flow includes the steps of:

The configuration step S1, a test channel library and a test database are constructed according to the demand channels and the test cases, and the configuration program of the corresponding channels is completed by combining initial demand data;

Step S2 of outputting test data, namely acquiring and outputting the test data according to the corresponding channel data and the actual test scene conditions and the test data group;

And step S3, the interactive functional test is carried out on the SCRM system according to the test data, and the output test result is compared with the test data to obtain an interactive test result of the SCRM system.

Through the steps, according to the demand channels and the test cases, a test channel library containing a plurality of channel data is obtained, so that the method can more comprehensively cover the test scene, and the test data is complete and various; according to the corresponding channel data and the actual test scene conditions, the test data group can be automatically acquired and output, and the test data can be automatically generated, so that the test efficiency is greatly improved, the workload of the tester is reduced, and the test cost is saved; and the SCRM system is subjected to interactive functional test by using the output test data, so that the functional test is more convenient and the test result is more accurate.

Fig. 2 is a flow chart of configuration steps according to an embodiment of the application, in some of which, as shown in fig. 2, configuration step S1 includes the steps of:

a step S11 of constructing a test channel library, wherein the test channel library is designed and constructed according to the demand channels and the test cases;

A step S12 of constructing a test database, wherein the test database corresponding to the test channel library is constructed according to the test channel library and an automatic generation test data program;

And finishing the configuration step S13, receiving and combining the test channel library and the test database according to the initial demand data, and finishing the configuration program of the corresponding channel.

The built test database corresponds to channels in the test channel library, so that the accuracy of test data is ensured, and the program for automatically generating the test data is automatically generated according to the corresponding channels or scenes.

FIG. 3 is a flow chart of the output test data step according to an embodiment of the present application, in some of which, as shown in FIG. 3, the output test data step S2 includes the steps of:

Step S21 of obtaining channel data, namely obtaining channel data corresponding to a test scene program from a test channel library according to the test scene program;

Step S22 of obtaining test data groups, namely obtaining the test data groups of the corresponding channels from a test database according to channel data and test scene conditions;

And S23, receiving and randomly acquiring a piece of test data by using an acquisition program according to the test data group and outputting the test data.

In practical application, traversing a channel database according to a test scene program, and acquiring channel data corresponding to the test scene program from the test channel database; traversing a test database according to channel data and test scene conditions, and acquiring a test data group of a corresponding channel from the test database; and receiving and randomly acquiring a piece of test data by using an acquisition program according to the test data group and outputting the test data.

The diversity of channels in the test channel library further ensures that the method has wide coverage of test scenes and complete and various test data.

The embodiments of the present application will be described and illustrated below by means of preferred embodiments.

In the preferred embodiment, the SCRM system is accessed to the data of the tremble platform, the user interacts with the tremble account of the enterprise in a private letter mode, and the enterprise replies to the user in a text mode.

FIG. 4 is a preferred flow chart for use in trembling according to an embodiment of the present application, as shown in FIG. 4, the data testing method includes the steps of:

1. constructing a test channel library according to the demand channels and the test cases;

2. According to the tremble channel data and the automatic generation test data program, constructing a test database, and storing the generated tremble test data into the test database;

3. Receiving a tremble channel, and performing a tremble channel configuration program to complete configuration;

4. according to a scene test (the scene is a tremble channel interaction, and a user is replied through characters), obtaining tremble channel data corresponding to the scene from a test channel library;

5. Matching the tremble test data group replied by the characters from the test database according to the tremble channel and the actual scene condition;

6. randomly acquiring and outputting a piece of tremble test data from the matched tremble test data group through an acquisition program;

7. the jitter test data are subjected to interactive function test of the SCRM system, the output jitter test data are sent to a user, and a test result is output;

8. Comparing the output test result with the output tremble test data to verify the correctness of the test result;

9. And obtaining an interactive test result of the SCRM system through the verification result.

It should be noted that the steps illustrated in the above-described flow or flow diagrams of the figures may be performed in a computer system, such as a set of computer-executable instructions, and that, although a logical order is illustrated in the flow diagrams, in some cases, the steps illustrated or described may be performed in an order other than that illustrated herein.

The embodiment also provides a data testing device based on the SCRM system, which is used for implementing the foregoing embodiments and preferred embodiments, and is not described in detail. As used below, the terms "module," "unit," "sub-unit," and the like may be a combination of software and/or hardware that implements a predetermined function. While the means described in the following embodiments are preferably implemented in software, implementation in hardware, or a combination of software and hardware, is also possible and contemplated.

FIG. 5 is a block diagram of a data testing apparatus based on an SCRM system according to an embodiment of the present application, as shown in FIG. 5, the apparatus includes:

the configuration module 1 receives and builds a test channel library and a test database according to the demand channels and the test cases, and completes the configuration program of the corresponding channels by combining the initial demand data;

The output test data module 2 acquires and outputs test data according to the corresponding channel data and actual test scene conditions;

And the verification result module 3 is used for receiving and carrying out interactive functional test on the SCRM system according to the test data, and comparing the output test result with the test data to obtain an interactive test result of the SCRM system.

In some of these embodiments, the configuration module 1 comprises:

constructing a test channel library unit 11, and designing and constructing a test channel library according to the demand channels and the test cases;

A test database unit 12 is constructed, and a test database corresponding to the test channel library is constructed according to the test channel library and the automatic generation test data program;

and the completion configuration unit 13 receives and combines the test channel library and the test database according to the initial demand data to complete the configuration program of the corresponding channel.

In some of these embodiments, the output test data module 2 comprises the steps of:

The channel data obtaining unit 21 obtains channel data corresponding to the test scene program from the test channel library according to the test scene program;

The test data group obtaining unit 22 obtains a test data group of a corresponding channel from the test database according to the channel data and the test scene condition;

the output test data unit 23 receives and randomly acquires and outputs a piece of test data by the acquisition program according to the test data group.

The above-described respective modules may be functional modules or program modules, and may be implemented by software or hardware. For modules implemented in hardware, the various modules described above may be located in the same processor; or the above modules may be located in different processors in any combination.

In addition, the data testing method based on the SCRM system according to the embodiment of the present application described in connection with fig. 1 may be implemented by an electronic device. Fig. 6 is a schematic diagram of a hardware structure of an electronic device according to an embodiment of the present application.

The electronic device may include a processor 81 and a memory 82 storing computer program instructions.

In particular, the processor 81 may include a Central Processing Unit (CPU), or an Application SPECIFIC INTEGRATED Circuit (ASIC), or may be configured as one or more integrated circuits that implement embodiments of the present application.

Memory 82 may include, among other things, mass storage for data or instructions. By way of example, and not limitation, memory 82 may comprise a hard disk drive (HARD DISK DRIVE, abbreviated HDD), floppy disk drive, solid state drive (Solid STATE DRIVE, abbreviated SSD), flash memory, optical disk, magneto-optical disk, magnetic tape, or universal serial bus (Universal Serial Bus, abbreviated USB) drive, or a combination of two or more of these. The memory 82 may include removable or non-removable (or fixed) media, where appropriate. The memory 82 may be internal or external to the data processing apparatus, where appropriate. In a particular embodiment, the memory 82 is a Non-Volatile (Non-Volatile) memory. In particular embodiments, memory 82 includes Read-Only Memory (ROM) and random access Memory (Random Access Memory, RAM). Where appropriate, the ROM may be a mask-programmed ROM, a programmable ROM (Programmable Read-Only Memory, abbreviated PROM), an erasable PROM (Erasable Programmable Read-Only Memory, abbreviated EPROM), an electrically erasable PROM (ELECTRICALLY ERASABLE PROGRAMMABLE READ-Only Memory, abbreviated EEPROM), an electrically rewritable ROM (ELECTRICALLY ALTERABLE READ-Only Memory, abbreviated EAROM), or a FLASH Memory (FLASH), or a combination of two or more of these. The RAM may be a Static Random-Access Memory (SRAM) or a dynamic Random-Access Memory (Dynamic Random Access Memory DRAM), where the DRAM may be a fast page mode dynamic Random-Access Memory (Fast Page Mode Dynamic Random Access Memory, FPMDRAM), an extended data output dynamic Random-Access Memory (Extended Date Out Dynamic Random Access Memory, EDODRAM), a synchronous dynamic Random-Access Memory (Synchronous Dynamic Random-Access Memory, SDRAM), or the like, as appropriate.

Memory 82 may be used to store or cache various data files that need to be processed and/or communicated, as well as possible computer program instructions for execution by processor 81.

The processor 81 implements any of the SCRM system-based data testing methods of the above embodiments by reading and executing computer program instructions stored in the memory 82.

In some of these embodiments, the electronic device may also include a communication interface 83 and a bus 80. As shown in fig. 6, the processor 81, the memory 82, and the communication interface 83 are connected to each other through the bus 80 and perform communication with each other.

The communication interface 83 is used to enable communication between modules, devices, units and/or units in embodiments of the application. Communication port 83 may also enable communication with other components such as: and the external equipment, the image/data acquisition equipment, the database, the external storage, the image/data processing workstation and the like are used for data communication.

Bus 80 includes hardware, software, or both that couple components of the electronic device to one another. Bus 80 includes, but is not limited to, at least one of: data Bus (Data Bus), address Bus (Address Bus), control Bus (Control Bus), expansion Bus (Expansion Bus), local Bus (Local Bus). By way of example, and not limitation, bus 80 may include a graphics acceleration interface (ACCELERATED GRAPHICS Port, abbreviated as AGP) or other graphics Bus, an enhanced industry standard architecture (Extended Industry Standard Architecture, abbreviated as EISA) Bus, a Front Side Bus (Front Side Bus, abbreviated as FSB), a HyperTransport (abbreviated as HT) interconnect, an industry standard architecture (Industry Standard Architecture, abbreviated as ISA) Bus, a wireless bandwidth (InfiniBand) interconnect, a Low Pin Count (LPC) Bus, a memory Bus, a micro channel architecture (Micro Channel Architecture, abbreviated as MCA) Bus, a peripheral component interconnect (PERIPHERAL COMPONENT INTERCONNECT, abbreviated as PCI) Bus, a PCI-Express (PCI-X) Bus, a serial advanced technology attachment (SERIAL ADVANCED Technology Attachment, abbreviated as SATA) Bus, a video electronics standards Association local (Video Electronics Standards Association Local Bus, abbreviated as VLB) Bus, or other suitable Bus, or a combination of two or more of these. Bus 80 may include one or more buses, where appropriate. Although embodiments of the application have been described and illustrated with respect to a particular bus, the application contemplates any suitable bus or interconnect.

The electronic equipment can obtain a test channel library and a test database based on the acquired demand channels, test cases, initial demand data and automatically generated test data programs, select specific channels and test data groups based on actual application scenes, obtain test data, input the test data into an SCRM system for execution, and compare the output test result with the test data to obtain an interactive test result of the SCRM system.

In addition, in combination with the data testing method based on the SCRM system in the above embodiment, the embodiment of the present application may be implemented by providing a storage medium. The storage medium having stored thereon computer program instructions; the computer program instructions, when executed by a processor, implement any of the SCRM system-based data testing methods of the above embodiments.

The technical features of the above-described embodiments may be arbitrarily combined, and all possible combinations of the technical features in the above-described embodiments are not described for brevity of description, however, as long as there is no contradiction between the combinations of the technical features, they should be considered as the scope of the description.

The above examples illustrate only a few embodiments of the application, which are described in detail and are not to be construed as limiting the scope of the application. It should be noted that it will be apparent to those skilled in the art that several variations and modifications can be made without departing from the spirit of the application, which are all within the scope of the application. Accordingly, the scope of protection of the present application is to be determined by the appended claims.

Claims

1. The data testing method based on the SCRM system is characterized by comprising the following steps:

a step of verifying results, namely, receiving and carrying out interactive functional test on the SCRM system according to the test data, and comparing the output test results with the test data to obtain interactive test results of the SCRM system;

wherein the configuring step includes:

completing configuration, namely receiving and combining the test channel library and the test database according to initial demand data to complete a configuration program of the corresponding channel;

wherein the outputting test data step includes:

2. The SCRM system-based data testing method according to claim 1, wherein the test channel library includes, but is not limited to, tremble channels, reddish channels, microblog channels.

3. A data testing device based on an SCRM system, comprising:

The verification result module is used for receiving and carrying out interactive functional test on the SCRM system according to the test data, and comparing the output test result with the test data to obtain an interactive test result of the SCRM system;

wherein, the configuration module includes:

the completion configuration unit is used for receiving and combining the test channel library and the test database according to the initial demand data to complete the configuration program of the corresponding channel;

wherein the output test data module comprises:

4. The SCRM system-based data testing device of claim 3, wherein the testing channel library includes, but is not limited to, a tremble channel, a reddish book channel, a microblog channel.

5. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, characterized in that the processor implements the SCRM system-based data testing method according to any one of claims 1 to 2 when executing the computer program.

6. A storage medium having stored thereon a computer program, which when executed by a processor implements the SCRM system-based data testing method according to any one of claims 1 to 2.