CN112071315A - Portable information acquisition device, method, storage medium and electronic device - Google Patents
Portable information acquisition device, method, storage medium and electronic device Download PDFInfo
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- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/20—Natural language analysis
- G06F40/279—Recognition of textual entities
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
- G06V40/00—Recognition of biometric, human-related or animal-related patterns in image or video data
- G06V40/10—Human or animal bodies, e.g. vehicle occupants or pedestrians; Body parts, e.g. hands
- G06V40/16—Human faces, e.g. facial parts, sketches or expressions
- G06V40/168—Feature extraction; Face representation
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
- G06V40/00—Recognition of biometric, human-related or animal-related patterns in image or video data
- G06V40/10—Human or animal bodies, e.g. vehicle occupants or pedestrians; Body parts, e.g. hands
- G06V40/18—Eye characteristics, e.g. of the iris
- G06V40/193—Preprocessing; Feature extraction
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- G11B—INFORMATION STORAGE BASED ON RELATIVE MOVEMENT BETWEEN RECORD CARRIER AND TRANSDUCER
- G11B20/00—Signal processing not specific to the method of recording or reproducing; Circuits therefor
- G11B20/10—Digital recording or reproducing
- G11B20/10527—Audio or video recording; Data buffering arrangements
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
- G10L2015/223—Execution procedure of a spoken command
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- G—PHYSICS
- G11—INFORMATION STORAGE
- G11B—INFORMATION STORAGE BASED ON RELATIVE MOVEMENT BETWEEN RECORD CARRIER AND TRANSDUCER
- G11B20/00—Signal processing not specific to the method of recording or reproducing; Circuits therefor
- G11B20/10—Digital recording or reproducing
- G11B20/10527—Audio or video recording; Data buffering arrangements
- G11B2020/10537—Audio or video recording
- G11B2020/10546—Audio or video recording specifically adapted for audio data
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Abstract
The embodiment of the application discloses a portable information acquisition device, a portable information acquisition method, a storage medium and an electronic device. The device comprises: the voice acquisition unit is used for acquiring voice data in the conversation process of a first user and a second user, wherein the portable information acquisition device is carried by the first user; the identity acquisition unit is connected with the voice acquisition unit and starts image operation according to the voice data acquired by the voice acquisition unit to obtain the identity information of the second user; and the control unit is connected with the voice acquisition unit and the identity acquisition unit and marks the voice data of the second user in the voice data by using the voice data of the second user and the voice data of the second user.
Description
Technical Field
The present disclosure relates to the field of information processing, and more particularly, to a portable information collecting device, a method, a storage medium, and an electronic device.
Background
In order to monitor an offline service scene, a camera is usually installed in a store, and the service condition of a worker is known by using a video recording mode of the camera. However, in this way, the data amount of the video is too large, and the recorded video may capture the image of the customer, for example, personal privacy data such as a human face.
In order to avoid recording images of non-workers, a portable recording device is provided in the related art, which collects voices between workers and customers in real time and knows the working conditions of the workers by analyzing the voices.
Because the information that above-mentioned recording equipment gathered is comparatively limited, can't provide more data support for the store.
Disclosure of Invention
In order to solve any one of the above technical problems, embodiments of the present application provide a portable information acquisition apparatus, a portable information acquisition method, a storage medium, and an electronic apparatus.
In order to achieve the purpose of the embodiment of the present application, an embodiment of the present application provides a portable information acquisition apparatus, including:
the voice acquisition unit is used for acquiring voice data in the conversation process of a first user and a second user, wherein the portable information acquisition device is carried by the first user;
the identity acquisition unit is connected with the voice acquisition unit and starts image operation according to the voice data acquired by the voice acquisition unit to obtain the identity information of the second user;
and the control unit is connected with the voice acquisition unit and the identity acquisition unit and marks the voice data of the second user in the voice data by using the voice data of the second user and the voice data of the second user.
A method for information collection using the apparatus described above, comprising:
collecting voice data in a conversation process between a first user and a second user, wherein the portable information collection device is carried by the first user;
starting image operation according to the collected voice data to obtain the identity information of the second user;
and marking the voice data of the second user and the voice data of the second user in the voice data.
A storage medium having a computer program stored therein, wherein the computer program is arranged to perform the method as described above when executed.
An electronic device comprising a memory having a computer program stored therein and a processor arranged to execute the computer program to perform the method as described above.
One of the above technical solutions has the following advantages or beneficial effects:
the voice data in the conversation process of the first user and the second user are collected by the voice collection unit, the image operation is started by the identity collection unit according to the voice data collected by the voice collection unit to obtain the identity information of the second user, and the voice data of the second user in the voice data are marked by the control unit, so that the aim of marking the voice of the customer by the identity information of the customer is fulfilled, and the collection of the customer information is realized.
Additional features and advantages of the embodiments of the application will be set forth in the description which follows, and in part will be obvious from the description, or may be learned by the practice of the embodiments of the application. The objectives and other advantages of the embodiments of the application may be realized and attained by the structure particularly pointed out in the written description and claims hereof as well as the appended drawings.
Drawings
The accompanying drawings are included to provide a further understanding of the embodiments of the present application and are incorporated in and constitute a part of this specification, illustrate embodiments of the present application and together with the examples of the embodiments of the present application do not constitute a limitation of the embodiments of the present application.
Fig. 1 is a structural diagram of a portable information acquisition device according to an embodiment of the present application;
fig. 2 is a structural diagram of an information acquisition apparatus according to an embodiment of the present application;
fig. 3 is a flowchart of an information acquisition method according to an embodiment of the present application.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present application more apparent, the embodiments of the present application will be described in detail below with reference to the accompanying drawings. It should be noted that, in the embodiments of the present application, features in the embodiments and the examples may be arbitrarily combined with each other without conflict.
In the process of implementing the present application, the inventor conducts technical analysis on the related art, and finds that the related art has at least the following problems, including:
the portable recording device only records identity information of staff and recording of the staff, but does not record voice of store customers and identity information of the customers, so that the portable recording device cannot provide customer data of stores, and cannot provide data support for the store to maintain the customers.
Based on the above analysis, the embodiments of the present application provide the following solutions:
according to the scheme, the buyer who is used as transaction operation is recorded through the portable information acquisition device, the identity is marked through face recognition or human eye iris recognition, the recording file is associated with the human identity characteristics, and then the recording file is submitted to the remote data server for verification and storage, so that the information of the target person is collected.
Fig. 1 is a structural diagram of a portable information acquisition device according to an embodiment of the present application. As shown in fig. 1, the apparatus shown in fig. 1 includes:
the voice acquisition unit is used for acquiring voice data in the conversation process of a first user and a second user, wherein the portable information acquisition device is carried by the first user;
the identity acquisition unit is connected with the voice acquisition unit and starts image operation according to the voice data acquired by the voice acquisition unit to obtain the identity information of the second user;
and the control unit is connected with the voice acquisition unit and the identity acquisition unit and marks the voice data of the second user in the voice data by using the voice data of the second user and the voice data of the second user.
The device that this application embodiment provided utilizes the speech data of pronunciation collection unit collection first user and second user session in-process, utilizes identity collection unit to start the image operation according to the speech data that pronunciation collection unit gathered, obtains the identity information of second user utilizes through the control unit the speech data of second user with the speech data of second user marks among the speech data, realizes marking the purpose of customer's pronunciation with customer's identity information, realizes the collection to customer's information.
In an exemplary embodiment, the second user may be a customer of the store or a delivery person for the network transaction, such as a meal delivery person or courier.
In an exemplary embodiment, the voice acquisition unit starts a voice acquisition operation after the portable information acquisition device is powered on;
the device further comprises:
the recognition unit is connected with the voice acquisition unit and is used for recognizing text information in the voice data acquired by the voice acquisition unit;
the control unit is connected with the identification unit and the identity acquisition unit, judges whether the text information comprises preset keywords or not, and starts the identity acquisition unit to execute identity acquisition operation if the text information comprises the preset keywords, wherein the keywords are used for indicating the start of conversation between the two parties.
In the above exemplary embodiment, after the portable information acquisition device is powered on, the voice acquisition unit is automatically started, and the voice acquisition unit automatically enters the recording mode to perform real-time recording; the control unit carries out real-time Automatic Speech Recognition technology (ASR) processing on the dialogue Speech data collected by the Speech collection unit to obtain an ASR text; identifying the ASR text and confirming whether the ASR text is related to key words; if the keyword exists, the control unit sends a starting signal to the identity acquisition unit to control the identity acquisition unit to start the acquisition of the identity information.
In an exemplary embodiment, the keyword may be a term for starting a service by an attendant who is a seller of the transaction operation, for example, the initial terms "hello" and "welcome" of a store attendant.
The starting of the identity acquisition unit is controlled through the trigger mechanism, so that the working time of the identity acquisition unit can be effectively controlled, and the accuracy of content acquisition of the identity acquisition unit is improved.
In an exemplary embodiment, the voice collecting unit collects voice by using a microphone array and records the collected voice data into two tracks, one for recording the voice of a buyer as a transaction operation and the other for recording the voice of a seller as a transaction operation.
The voice acquired by the voice acquisition unit is recorded into two paths of audio tracks, so that the voice recording of a customer (as a buyer of transaction operation) is completed on the premise of recording the voice data of a worker (as a seller of transaction operation), and the voice data of different transaction identities are effectively distinguished.
In an exemplary embodiment, the identity acquisition unit extracts data characteristics of a face or an iris after acquiring the image, and deletes image information except for the face or the iris in the image.
The face image or the iris image is used for identity marking, so that the data volume of image acquisition is reduced under the condition of ensuring the unique identity of a marked person; by deleting the image information except the face or the iris, the acquisition of the privacy information can be reduced, and the privacy right of the second user is ensured.
In one exemplary embodiment, the apparatus further comprises:
a wireless communication unit;
and the storage processing unit is connected with the wireless communication unit and sends the identity information of the user and the voice data.
In the above exemplary embodiment, the wireless communication unit may be a bluetooth, WIFI, or other communication unit.
The stored customer data can be sent to the server through the wireless communication unit, and the server performs data analysis to provide data support for subsequent service improvement.
After the identity information of the user and the voice data are detected to be successfully sent, the identity information of the user and/or the voice data can be deleted, and the storage space is released in time.
In an exemplary embodiment, the information acquisition device is of an integrated structure, the pattern is a workmanship card, the voice acquisition unit and the identity acquisition unit are arranged on a shell of the workmanship card, and the recognition unit, the control unit and the wireless communication unit are arranged in the shell of the workmanship card.
When the design is as an organic whole structure, then can be with information acquisition device global design as the card style for wear at the staff chest, conveniently carry.
In an exemplary embodiment, the information acquisition device is of a split structure, the information acquisition device is of a worker card and a brooch, the voice acquisition unit is arranged on a shell of the worker card, the recognition unit, the control unit and the wireless communication unit are arranged in the shell of the worker card, and the identity acquisition unit is arranged on the brooch.
When the split-type structure is designed, the work card can be worn in front of the chest of a worker, and the brooch style can be worn on the collar of the worker.
Through setting up information acquisition device to above-mentioned style, can reach the purpose of conveniently carrying.
The following explains the apparatus provided in the embodiments of the present application:
the embodiment of the application provides a wearable information acquisition device, and the equipment comprises: the system comprises a voice acquisition unit, a processing unit and an identity acquisition unit; wherein:
the voice acquisition module is mainly used for acquiring dialogue voice data of workers and customers;
the identity acquisition module is used for acquiring face/iris image data of a customer under the action of the processing unit;
the processing unit can control the voice acquisition unit and the identity acquisition unit.
The information acquisition device of this scheme can design structure as an organic whole, also can design as components of a whole that can function independently structure. When the information acquisition device is designed into an integral structure, the information acquisition device can be integrally designed into a card style and is worn in front of the chest of a worker. The processing unit is arranged in a shell of the workmanship tablet, and a camera for collecting images and a microphone for collecting voice are arranged on the shell of the workmanship tablet. When the split-type intelligent clothes hanger is designed into a split structure, the processing unit and the voice acquisition unit can be designed into a worker card type to be worn in front of the chest of a worker, and the identity acquisition unit is separately designed into a brooch type to be worn on the collar of the worker; the processing unit is in wireless communication with the identity acquisition unit so as to control the identity acquisition unit.
The speech acquisition unit can automatically record acquired conversation speech into two paths of sound tracks through the design of a microphone array on the worker board shell: staff audio track, customer audio track.
The processing unit includes: the system comprises a voice recognition subunit, a text analysis subunit, an image processing subunit, a data storage subunit and a network transmission subunit; wherein:
after the information acquisition device is started, the voice acquisition unit automatically enters a recording mode to perform real-time recording, and the voice recognition subunit performs real-time ASR processing on the dialogue voice data acquired by the voice acquisition unit to obtain an ASR text;
the text analysis subunit identifies the ASR text, determines whether a starting keyword exists, sends a starting signal to the identity acquisition unit if the starting keyword exists, and controls the identity acquisition unit to acquire a face/iris image of a current service object (a customer);
and the image processing subunit extracts the image characteristics of the face/iris image, calculates the acquired face characteristic value/eyeball iris characteristic value, stores the acquired face characteristic value/eyeball iris characteristic value and the recording file data into the data storage subunit, and deletes the acquired image.
The network transmission subunit communicates with the server, and sends the dialogue voice data and the face characteristic value/eyeball iris characteristic value to the server to complete the collection and report of the customer data, so that the server can mark the identity of the customer audio tracks in the two audio tracks through the image characteristics.
The information acquisition device that this application embodiment provided through the collection to customer's speech data and identity information, realizes carrying out the identity mark to the customer's audio track in the recording data, provides data support for promoting service industry practitioner's service quality and selling achievement rate. .
Fig. 3 is a flowchart of an information acquisition method according to an embodiment of the present application. As shown in fig. 3, the method performs the following steps with the apparatus described above, including:
and step 303, marking by using the voice data of the second user and the voice data of the second user in the voice data.
In an exemplary embodiment, the starting of the image operation according to the collected voice data to obtain the identity information of the second user includes:
recognizing text information in voice data;
the control unit is connected with the identification unit and the identity acquisition unit, judges whether the text information comprises preset keywords or not, and starts the identity acquisition unit to execute identity acquisition operation if the text information comprises the preset keywords, wherein the keywords are used for indicating the start of conversation between the two parties.
According to the method provided by the embodiment of the application, the voice data in the conversation process of the first user and the second user are collected by the voice collection unit, the image operation is started by the identity collection unit according to the voice data collected by the voice collection unit to obtain the identity information of the second user, the voice data of the second user and the voice data of the second user in the voice data are marked by the control unit, the aim of marking the voice of the customer by the identity information of the customer is achieved, and the collection of the customer information is achieved.
A storage medium having a computer program stored therein, wherein the computer program is arranged to perform the method of any of the above when executed.
An electronic device comprising a memory having a computer program stored therein and a processor arranged to run the computer program to perform the method of any of the above.
It will be understood by those of ordinary skill in the art that all or some of the steps of the methods, systems, functional modules/units in the devices disclosed above may be implemented as software, firmware, hardware, and suitable combinations thereof. In a hardware implementation, the division between functional modules/units mentioned in the above description does not necessarily correspond to the division of physical components; for example, one physical component may have multiple functions, or one function or step may be performed by several physical components in cooperation. Some or all of the components may be implemented as software executed by a processor, such as a digital signal processor or microprocessor, or as hardware, or as an integrated circuit, such as an application specific integrated circuit. Such software may be distributed on computer readable media, which may include computer storage media (or non-transitory media) and communication media (or transitory media). The term computer storage media includes volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data, as is well known to those of ordinary skill in the art. Computer storage media includes, but is not limited to, RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, Digital Versatile Disks (DVD) or other optical disk storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other medium which can be used to store the desired information and which can accessed by a computer. In addition, communication media typically embodies computer readable instructions, data structures, program modules or other data in a modulated data signal such as a carrier wave or other transport mechanism and includes any information delivery media as known to those skilled in the art.
Claims (10)
1. A portable information collection apparatus, comprising:
the voice acquisition unit is used for acquiring voice data in the conversation process of a first user and a second user, wherein the portable information acquisition device is carried by the first user;
the identity acquisition unit is connected with the voice acquisition unit and starts image operation according to the voice data acquired by the voice acquisition unit to obtain the identity information of the second user;
and the control unit is connected with the voice acquisition unit and the identity acquisition unit and marks the voice data of the second user in the voice data by using the voice data of the second user and the voice data of the second user.
2. The apparatus of claim 1, wherein:
the voice acquisition unit starts voice acquisition operation after the portable information acquisition device is started;
the device further comprises:
the recognition unit is connected with the voice acquisition unit and is used for recognizing text information in the voice data acquired by the voice acquisition unit;
the control unit is connected with the identification unit and the identity acquisition unit, judges whether the text information comprises preset keywords or not, and starts the identity acquisition unit to execute identity acquisition operation if the text information comprises the preset keywords, wherein the keywords are used for indicating the start of conversation between the two parties.
3. The apparatus of claim 1, wherein:
the voice acquisition unit adopts a microphone array to acquire voice and records acquired voice data into two paths of audio tracks, one group is used for recording the voice of a first user, and the other group is used for recording the voice of a second user.
4. The apparatus of claim 1, wherein:
the identity acquisition unit extracts the data characteristics of the face or the iris after acquiring the image and deletes the image information except the face or the iris in the image.
5. The apparatus of claim 1, further comprising:
a wireless communication unit;
and the control unit is connected with the wireless communication unit and sends out the identity information of the second user and the voice data of the second user.
6. The apparatus of any one of claims 1 to 5, wherein:
the information acquisition device is of an integrated structure, the type is a workmanship card, the voice acquisition unit and the identity acquisition unit are arranged on a casing of the workmanship card, and the recognition unit, the control unit and the wireless communication unit are arranged in the casing of the workmanship card; or,
the information acquisition device is a split structure, the pattern is a worker card and a brooch, the voice acquisition unit is arranged on a shell of the worker card, the recognition unit, the control unit and the wireless communication unit are arranged in the shell of the worker card, and the identity acquisition unit is arranged on the brooch.
7. A method of information acquisition using the apparatus of any of claims 1 to 6, comprising:
collecting voice data in a conversation process between a first user and a second user, wherein the portable information collection device is carried by the first user;
starting image operation according to the collected voice data to obtain the identity information of the second user;
and marking the voice data of the second user and the voice data of the second user in the voice data.
8. The method of claim 7, wherein initiating an image operation based on the collected voice data to obtain identity information of the second user comprises:
recognizing text information in voice data;
the control unit is connected with the identification unit and the identity acquisition unit, judges whether the text information comprises preset keywords or not, and starts the identity acquisition unit to execute identity acquisition operation if the text information comprises the preset keywords, wherein the keywords are used for indicating the start of conversation between the two parties.
9. A storage medium, in which a computer program is stored, wherein the computer program is arranged to perform the method of claim 7 or 8 when executed.
10. An electronic device comprising a memory and a processor, wherein the memory has stored therein a computer program, and wherein the processor is arranged to execute the computer program to perform the method of claim 7 or 8.
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| Application Number | Priority Date | Filing Date | Title |
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| CN202010806321.6A CN112071315A (en) | 2020-08-12 | 2020-08-12 | Portable information acquisition device, method, storage medium and electronic device |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202010806321.6A CN112071315A (en) | 2020-08-12 | 2020-08-12 | Portable information acquisition device, method, storage medium and electronic device |
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| CN112071315A true CN112071315A (en) | 2020-12-11 |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113362577A (en) * | 2021-05-17 | 2021-09-07 | 上海明略人工智能(集团)有限公司 | State detection method, system, storage medium and computer equipment |
| CN113706844A (en) * | 2021-08-31 | 2021-11-26 | 上海明略人工智能(集团)有限公司 | Method and device for early warning of voice acquisition equipment, voice acquisition equipment and storage medium |
-
2020
- 2020-08-12 CN CN202010806321.6A patent/CN112071315A/en not_active Withdrawn
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113362577A (en) * | 2021-05-17 | 2021-09-07 | 上海明略人工智能(集团)有限公司 | State detection method, system, storage medium and computer equipment |
| CN113706844A (en) * | 2021-08-31 | 2021-11-26 | 上海明略人工智能(集团)有限公司 | Method and device for early warning of voice acquisition equipment, voice acquisition equipment and storage medium |
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Application publication date: 20201211 |
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