CN112070349A - Order allocation method, device, equipment and storage medium - Google Patents
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Abstract
The invention discloses an order distribution method, an order distribution device, order distribution equipment and a storage medium method. The method comprises the following steps: determining a first service score of a service provider according to the service type of the service provider; determining a first downshift score corresponding to the first service score; performing downshift processing on a first service score of the service provider according to the first downshift score, and determining an allocation group of the service provider; and performing order distribution based on the sequencing order of the service providers in the distribution group. Through the technical scheme, when order distribution is carried out, reasonable scoring can be carried out according to actual service types, the service providers are grouped, then order distribution is carried out on the service providers according to the grouping, the influence of human factors can be effectively avoided, order distribution is more reasonable, the service providers with higher scores are preferentially distributed, and clients can obtain better service experience.
Description
Technical Field
The embodiment of the invention relates to the technical field of internet, in particular to an order allocation method, an order allocation device, order allocation equipment and a storage medium.
Background
With the development of internet technology, more and more services are developed depending on the internet. There are also increasing means of service promotion, such as promotion via web pages, various applications, or social software. In order to obtain better popularization effect, certain reward can be provided for popularization personnel.
In the prior art, service commodities are mainly composed of service personnel of various service types, and the selling process of the service commodities is more complicated than that of common commodities. In the process of service order distribution, distribution is often performed by an intermediary company or a service management company according to the advantages and disadvantages of service goods. This distribution method can bring subjective awareness of many order distributor and result of order distribution is unfair. Moreover, this is a cumbersome task.
Disclosure of Invention
The embodiment of the invention provides an order distribution method, an order distribution device, order distribution equipment and a storage medium, which are used for improving the work efficiency of order distribution.
In a first aspect, an embodiment of the present invention provides an order allocation method, where the method includes:
determining a first service score of a service provider according to the service type of the service provider;
determining a first downshift score corresponding to the first service score;
performing downshift processing on a first service score of the service provider according to the first downshift score, and determining an allocation group of the service provider;
and performing order distribution based on the sequencing order of the service providers in the distribution group.
Optionally, after determining the first service score of the service provider according to the service type of the service provider, the method further includes:
and determining a first distribution group corresponding to the service provider and the position of the first distribution group according to the first service score.
Optionally, the performing a downshift process on the service score of the service provider according to the first downshift score, and determining an allocation group of the service provider includes:
subtracting the first downshift score from the first service score to obtain a second service score;
and if the second service score is larger than the second distribution group upgrading value, determining a second distribution group corresponding to the service provider and the position of the second distribution group in the second distribution group.
Optionally, the method further comprises: and if the second service score is smaller than the second distribution group upgrading value and larger than a third distribution group upgrading value, determining a third distribution group corresponding to the service provider and a position of the third distribution group in the third distribution group.
Optionally, if the second service score is less than the upshifting values of all assigned groups, terminating the grouping of the service providers.
Optionally, the allocating orders based on the sorting order of the service providers in the allocation group includes:
and distributing orders to the service provider according to the distribution group sequence and the sequence of the service provider in the distribution group.
Optionally, a blacklist allocation group is further included;
acquiring the order distribution cycle number;
and if the cycle times are greater than a first threshold value and the order number is greater than a second threshold value, performing order distribution according to a service provider sequencing sequence contained in the blacklist distribution group.
In a second aspect, an embodiment of the present invention provides an order distribution apparatus, including:
the system comprises an acquisition module, a service processing module and a service processing module, wherein the acquisition module is used for determining a first service score of a service provider according to the service type of the service provider;
a determination module to determine a first downshift score corresponding to the first service score;
the determining module is further used for performing downshift processing on the first service score of the service provider according to the first downshift score and determining an allocation group of the service provider;
and the distribution module is used for distributing orders based on the sequencing order of the service providers in the distribution group.
In a third aspect, an embodiment of the present invention provides an electronic device, including a processor and a memory, where the memory is used to store one or more computer instructions, and when executed by the processor, the one or more computer instructions implement the order allocation method according to the first aspect.
In a fourth aspect, embodiments of the present invention provide a computer-readable storage medium storing a computer program, which when executed by one or more processors causes the one or more processors to perform actions comprising:
determining a first service score of a service provider according to the service type of the service provider;
determining a first downshift score corresponding to the first service score;
performing downshift processing on a first service score of the service provider according to the first downshift score, and determining an allocation group of the service provider;
and performing order distribution based on the sequencing order of the service providers in the distribution group.
In the embodiment of the present invention, when order distribution is performed, the distribution needs to be performed in a certain order. Specifically, a first service score of a service provider is obtained, and a corresponding first downshift score is determined according to the first service score. And performing downshift processing on the first service value of the service provider according to the first downshift value. And distributing the service providers after the downshift processing to corresponding distribution groups, and further distributing orders based on the sequencing order of the service providers in the distribution groups. Through the scheme, when order distribution is carried out, reasonable scoring can be carried out according to actual service types, the service providers are grouped, then order distribution is carried out on the service providers according to the grouping, human factor influence can be effectively avoided, order distribution is more reasonable, the service providers with higher scores are preferentially distributed, and clients can obtain better service experience.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and other drawings can be obtained by those skilled in the art without creative efforts.
Fig. 1 is a schematic flow chart illustrating an order allocation method according to an embodiment of the present invention;
fig. 2 is a schematic structural diagram of an order distribution apparatus according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of an electronic device corresponding to the order distribution apparatus provided in the embodiment of fig. 2.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The terminology used in the embodiments of the invention is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in the examples of the present invention and the appended claims, the singular forms "a", "an", and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise, and "a plurality" typically includes at least two.
It should be understood that the term "and/or" as used herein is merely one type of association that describes an associated object, meaning that three relationships may exist, e.g., a and/or B may mean: a exists alone, A and B exist simultaneously, and B exists alone. In addition, the character "/" herein generally indicates that the former and latter related objects are in an "or" relationship.
It is also noted that the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a good or system that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such good or system. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a commodity or system that includes the element.
By means of the internet technology, the service industry is greatly changed from traditional offline popularization and order distribution. In general, when linear order distribution is performed, a worker (for example, an agent worker) is required to perform order distribution according to the situation known by the worker and the personal situation. In the order distribution process, the influence of subjective factors is considered to be large, and reasonable order distribution is difficult to guarantee. It is inevitable that orders will be allocated to non-compliant people, or good people will be allocated fewer orders. In order to avoid the above problems, the present application proposes an order allocation scheme. .
Fig. 1 is a flowchart illustrating an order allocation method according to an embodiment of the present application, and is applied to a server. The server can be a cloud server or a server cluster, and the processing speed of order allocation can be effectively improved. As shown in fig. 1, the method comprises the steps of:
101: determining a first service score of a service provider according to the service type of the service provider.
102: a first downshift score corresponding to the first service score is determined.
103: and performing downshift processing on the first service score of the service provider according to the first downshift score, and determining an allocation group of the service provider.
104: and performing order distribution based on the sequencing order of the service providers in the distribution group.
In the technical scheme of the application, the order is better distributed to more excellent service providers. A plurality of allocation groups need to be divided according to the service scores, and the service providers in each allocation group are sorted according to the service scores. To increase the probability of an excellent service provider getting an order, the excellent (i.e., high service score) service provider will be assigned to multiple assignment groups. According to the technical scheme, the downshift processing is performed on the service provider in a downshift score mode, so that the service provider can appear in a plurality of distribution groups at the same time.
In practical applications, the service provider may have a variety of service types, such as a month sister, a nurse, a home appliance maintenance, and so on. Different service types have different scoring modes, for example, a month-to-law service, a nurse service and the like are long-period services, and cooking skills, service attitudes and the like need to be considered during evaluation; the maintenance of the household appliances is one-time service, the evaluation mode is simple, and only the maintenance result needs to be considered. In addition, even for the same service type, the evaluation methods of online stores and offline stores in different areas are not completely the same. For example, in some regions, the evaluation mode pays more attention to the client evaluation result obtained by the service provider; in some areas, the evaluation mode not only emphasizes that the service provider obtains the customer evaluation result, but also considers the local store evaluation result, so that the order is preferentially distributed to the service provider with better evaluation results in all aspects.
The downshift scores are different for different service scores. The purpose of this downshift score is to allow the service provider to fall into the next lower ranking assignment group after subtracting the downshift score from the original service score. In practical applications, by performing the downshift processing on the service score in combination with the downshift score, it may happen that a certain service provider is stepped down by two, and generally, can be stepped down by one.
The allocation groups described herein may have a plurality of groups, and the plurality of allocation groups are then sorted by upshifting, i.e., the upshifting of the first allocation group is greater than the upshifting of the second allocation group.
In one or more embodiments of the present application, after obtaining the first service score of the service provider, the method further includes: and determining a first distribution group corresponding to the service provider and the position of the first distribution group according to the first service score.
As described above, before the downshift process is performed, the service providers need to be grouped according to their original service scores. Specifically, after obtaining the first service score, the service providers are grouped according to the first service score, and are assumed to be allocated to the first allocation group with a higher upshifting score, so as to sort the service providers in the first allocation group. It is easily understood that, when grouping is performed, the first service score needs to be compared with the upshifting score of the first distribution group, if the first service score is larger than the upshifting score of the first distribution group, the service provider is assigned to the first distribution group, otherwise, if the first service score is smaller than the upshifting score of the first distribution group, the first service score needs to be continuously compared with the upshifting scores of other distribution groups for grouping. If the service provider is grouped earlier, that is, the service provider has a higher corresponding service score, the downshift process may be performed. As can be seen from the above-described embodiment, after grouping is performed based on the first service score of the service provider, the downshift processing is performed on the first service score, and the service providers are regrouped. In this way, the service provider can be assigned to different groups, so that when orders are assigned in the order of scores, the service provider will have the opportunity to assign multiple times, thereby enabling a superior service provider to obtain more orders.
In one or more embodiments of the present application, the determining an allocation group of the service provider by performing a downshift process on the service score of the service provider according to the first downshift score includes: subtracting the first downshift score from the first service score to obtain a second service score; and if the second service score is larger than the second distribution group upgrading value, determining a second distribution group corresponding to the service provider and the position of the second distribution group in the second distribution group.
In practical applications, the second allocation group may be an allocation group adjacent to the first allocation group, or may be an allocation group that is not adjacent to the first allocation group. During the assignment process, the second service score after the downshift is compared with the second assignment group upgrade value, and the service provider may be assigned to the second assignment group only after the second service score is greater than the second assignment group upgrade value.
In one or more embodiments of the present application, the method further comprises: and if the second service score is smaller than the second distribution group upgrading value and larger than a third distribution group upgrading value, determining a third distribution group corresponding to the service provider and a position of the third distribution group in the third distribution group.
In practical application, if the obtained second service score is smaller than the second allocation group upgrading value, the second service score is continuously compared with the third allocation group upgrading value, and if the second service score is larger than the third allocation group upgrading value, the second service score is allocated to the third allocation group. And otherwise, continuously comparing the second service score with the upgrading values corresponding to other distribution groups.
In one or more embodiments of the present application, the grouping of service providers is terminated if the second service score is less than the upshifting values of all assigned groups.
It should be noted that the downshift process for the first service score continues until the last allocation group is not satisfied, that is, each downshift process by subtracting a plurality of downshift scores (for example, sequentially subtracting the first downshift score and the second downshift score) from the first service score is allocated to a new allocation group. Then, the downshift processing is performed in combination with the downshift score based on the corresponding service score among the new allocation groups, and the processing is repeated in order. In this way, service providers can be distributed among multiple distribution groups. It should be noted that each service provider in the allocation group is currently able to accept orders, in other words, each service provider does not currently have an order being executed, or the currently executing order is immediately finished and a new order can be accepted.
In one or more embodiments of the present application, the allocating orders based on the sorting order of the service providers in the allocation group includes: and distributing orders to the service provider according to the distribution group sequence and the sequence of the service provider in the distribution group.
When order distribution is carried out, the orders are distributed according to the distribution group sequence and the service provider sequence in the distribution group. If the number of the orders is large, the service providers are in a state of short supply and short demand, and when all the service providers are allocated once from beginning to end, the next round of order allocation is continuously executed. This ensures that the priority service provider can obtain orders preferentially and that more orders are available because the priority service provider is among multiple allocation groups.
In one or more embodiments of the present application, the method further comprises the step of assigning a group by a blacklist; acquiring the order distribution cycle number; and if the cycle times are greater than a first threshold value and the order number is greater than a second threshold value, performing order distribution according to a service provider sequencing sequence contained in the blacklist distribution group.
In practical applications, there are some service providers that are placed on the blacklist by the system because of certain problems. It is not a serious problem for some service providers in the black list or an opportunity to reallocate orders. As can be seen from the foregoing, when order distribution is performed, the order distribution is performed in a circulating manner according to the distribution sequence, and the larger the number of circulating times is, the larger the number of orders that need to be distributed currently is. For example, assuming that the first threshold is 3 and the second threshold is 1000, when a fourth cycle is to be performed after three cycles, and the total number of orders is greater than 1000, it is necessary to allocate orders for the alternative service providers in the blacklist at the time of the fourth cycle. This relieves order processing pressure, while also giving the service provider an improved opportunity.
Based on the above embodiment, when order allocation is performed, allocation needs to be performed in a certain order. Specifically, a first service score of a service provider is obtained, and a corresponding first downshift score is determined according to the first service score. And performing downshift processing on the first service value of the service provider according to the first downshift value. And distributing the service providers after the downshift processing to corresponding distribution groups, and further distributing orders based on the sequencing order of the service providers in the distribution groups. Through the scheme, when order distribution is carried out, reasonable scoring can be carried out according to actual service types, the service providers are grouped, then order distribution is carried out on the service providers according to the grouping, human factor influence can be effectively avoided, order distribution is more reasonable, the service providers with higher scores are preferentially distributed, and clients can obtain better service experience.
Based on the same idea, an order distribution device is further provided in the embodiments of the present application, and fig. 2 is a schematic structural diagram of the order distribution device provided in the embodiments of the present application. As can be seen in fig. 2, the device comprises:
the system comprises an acquisition module, a service processing module and a service processing module, wherein the acquisition module is used for determining a first service score of a service provider according to the service type of the service provider;
a determination module to determine a first downshift score corresponding to the first service score;
the determining module is further used for performing downshift processing on the first service score of the service provider according to the first downshift score and determining an allocation group of the service provider;
and the distribution module is used for distributing orders based on the sequencing order of the service providers in the distribution group.
Optionally, the determining module 21 is configured to determine, according to the first service score, a first allocation group corresponding to the service provider and a position of the first allocation group in the service provider.
Optionally, the determining module 21 is further configured to subtract the first downshift score from the first service score to obtain a second service score; and if the second service score is larger than the second distribution group upgrading value, determining a second distribution group corresponding to the service provider and the position of the second distribution group in the second distribution group.
Optionally, the determining module 21 is further configured to determine a third allocation group corresponding to the service provider and a position of the third allocation group in the third allocation group if the second service score is smaller than the second allocation group upgrade value and larger than the third allocation group upgrade value.
Optionally, the determining module 21 is further configured to terminate grouping the service providers if the second service score is less than the upgrade value of all the assigned groups.
Optionally, the allocating module 23 is configured to allocate orders to the service providers according to the allocation group order and the order of the service providers in the allocation group.
Optionally, a blacklist allocation group is further included; the distribution module 23 is further configured to obtain an order distribution cycle number; and if the cycle times are greater than a first threshold value and the order number is greater than a second threshold value, performing order distribution according to a service provider sequencing sequence contained in the blacklist distribution group.
Based on the above embodiment, when order allocation is performed, allocation needs to be performed in a certain order. Specifically, a first service score of a service provider is obtained, and a corresponding first downshift score is determined according to the first service score. And performing downshift processing on the first service value of the service provider according to the first downshift value. And distributing the service providers after the downshift processing to corresponding distribution groups, and further distributing orders based on the sequencing order of the service providers in the distribution groups. Through the scheme, when order distribution is carried out, reasonable scoring can be carried out according to actual service types, the service providers are grouped, then order distribution is carried out on the service providers according to the grouping, human factor influence can be effectively avoided, order distribution is more reasonable, the service providers with higher scores are preferentially distributed, and clients can obtain better service experience.
In a possible design, the structure of the order distribution apparatus shown in fig. 2 may be implemented as an electronic device, and as shown in fig. 3, the electronic device corresponding to the order distribution apparatus provided in the embodiment shown in fig. 2 may include: a processor 31, a memory 32, wherein the memory 32 is used for storing one or more computer instructions, and the one or more computer instructions, when executed by the processor 31, implement the steps performed by the server in the foregoing embodiments.
Optionally, the electronic device may further include a communication interface 33 for communicating with other devices.
In addition, an embodiment of the present invention provides a computer storage medium for storing a computer program, where the computer program enables a client to implement the order allocation method in the embodiment shown in fig. 1 when executed.
The above-described embodiments of the apparatus are merely illustrative, and the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
Through the above description of the embodiments, those skilled in the art will clearly understand that each embodiment can be implemented by adding a necessary general hardware platform, and of course, can also be implemented by a combination of hardware and software. With this understanding in mind, the above-described aspects and portions of the present technology which contribute substantially or in part to the prior art may be embodied in the form of a computer program product, which may be embodied on one or more computer-usable storage media having computer-usable program code embodied therein, including without limitation disk storage, CD-ROM, optical storage, and the like.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable resource updating apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable resource updating apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable resource updating apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable resource updating apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
In a typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.
The memory may include forms of volatile memory in a computer readable medium, Random Access Memory (RAM) and/or non-volatile memory, such as Read Only Memory (ROM) or flash memory (flash RAM). Memory is an example of a computer-readable medium.
Computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, a computer readable medium does not include a transitory computer readable medium such as a modulated data signal and a carrier wave.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (10)
1. An order distribution method is applied to a server side, and the method comprises the following steps:
determining a first service score of a service provider according to the service type of the service provider;
determining a first downshift score corresponding to the first service score;
performing downshift processing on a first service score of the service provider according to the first downshift score, and determining an allocation group of the service provider;
and performing order distribution based on the sequencing order of the service providers in the distribution group.
2. The method of claim 1, wherein after determining the first service score for the service provider based on a service type of the service provider, further comprising:
and determining a first distribution group corresponding to the service provider and the position of the first distribution group according to the first service score.
3. The method of claim 1, wherein said downshifting a service score of said service provider according to said first downshift score to determine an allocation group for said service provider comprises:
subtracting the first downshift score from the first service score to obtain a second service score;
and if the second service score is larger than the second distribution group upgrading value, determining a second distribution group corresponding to the service provider and the position of the second distribution group in the second distribution group.
4. The method of claim 3, further comprising: and if the second service score is smaller than the second distribution group upgrading value and larger than a third distribution group upgrading value, determining a third distribution group corresponding to the service provider and a position of the third distribution group in the third distribution group.
5. The method of claim 3, wherein grouping the service providers is terminated if the second service score is less than the upshifting value for all assigned groups.
6. The method of claim 1, wherein said assigning orders based on the ranked order of service providers in the assignment group comprises:
and distributing orders to the service provider according to the distribution group sequence and the sequence of the service provider in the distribution group.
7. The method of claim 1, further comprising blacklisting an allocation group;
acquiring the order distribution cycle number;
and if the cycle times are greater than a first threshold value and the order number is greater than a second threshold value, performing order distribution according to a service provider sequencing sequence contained in the blacklist distribution group.
8. An order distribution apparatus, characterized in that the apparatus comprises:
the system comprises an acquisition module, a service processing module and a service processing module, wherein the acquisition module is used for determining a first service score of a service provider according to the service type of the service provider;
a determination module to determine a first downshift score corresponding to the first service score;
the determining module is further used for performing downshift processing on the first service score of the service provider according to the first downshift score and determining an allocation group of the service provider;
and the distribution module is used for distributing orders based on the sequencing order of the service providers in the distribution group.
9. An electronic device, comprising: a processor, a memory for storing one or more computer instructions, wherein the one or more computer instructions, when executed by the processor, implement the order distribution method of any of claims 1 to 7.
10. A computer-readable storage medium storing a computer program, wherein the computer program, when executed by one or more processors, causes the one or more processors to perform acts comprising:
determining a first service score of a service provider according to the service type of the service provider;
determining a first downshift score corresponding to the first service score;
performing downshift processing on a first service score of the service provider according to the first downshift score, and determining an allocation group of the service provider;
and performing order distribution based on the sequencing order of the service providers in the distribution group.
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN112819572A (en) * | 2021-01-22 | 2021-05-18 | 五八到家有限公司 | Order allocation method, device, equipment and storage medium |
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| CN110807578A (en) * | 2019-10-16 | 2020-02-18 | 上海易点时空网络有限公司 | Service order distribution method and device |
| CN110874679A (en) * | 2018-08-31 | 2020-03-10 | 阿里巴巴集团控股有限公司 | Service fulfillment method and device |
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| CN110874679A (en) * | 2018-08-31 | 2020-03-10 | 阿里巴巴集团控股有限公司 | Service fulfillment method and device |
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