CN112036700A - Service data processing method, server, terminal and medium - Google Patents

Abstract

The embodiment of the application provides a service data processing method, a terminal, a server and a medium, and the accuracy of calculating the effective working hours of the housekeeping service personnel can be improved by calculating the effective working hours corresponding to the housekeeping service personnel through the set working hour granularity. Correct resource data can be calculated based on accurate actual working hours, ambiguity cannot be generated between the housekeeping service personnel and the user, the resource data dispute probability between the housekeeping service personnel and the user is reduced, the resource data can be directly sent to a resource account of the housekeeping service personnel after the corresponding resource data are obtained through calculation, and the timeliness of resource data distribution is improved.

Description

Service data processing method, server, terminal and medium

technical field

The present application relates to the field of Internet technologies, and in particular, to a service data processing method, server, terminal and medium.

Background technique

In the housekeeping service business, most of the service business is a periodic service business. Before providing services to users, housekeeping service personnel need to make an appointment with the user for the service registration time, and after the service ends, they need to determine the service registration time with the customer.

In the prior art, the staff of the service platform manually record the housekeeping time and the time of leaving the house, as well as the leave time or vacation time during the service provision period. When the service remuneration is settled for the domestic helper, it is necessary to calculate the service hours corresponding to the domestic helper according to the time information manually recorded by the staff, and then calculate the service remuneration due to the domestic helper based on the service hours. However, the manual recording method by the staff has a high error rate, which may cause the calculated service hours to be inconsistent with the actual service hours of the domestic service workers, which in turn causes the service remuneration actually received by the domestic service workers to be inconsistent with the service remuneration they deserve.

SUMMARY OF THE INVENTION

Various aspects of the present application provide a service data processing method, server, terminal and medium for accurately calculating the service hours of a domestic service worker, so that the domestic service worker can obtain accurate service remuneration.

The embodiment of the present application provides a service data processing method, which is applicable to a housekeeping server, including: receiving a request for adding a household sent by a housekeeping terminal, where the request for adding a household includes an identifier of a service order; for the housekeeping service personnel corresponding to the service order Perform an account login operation; after the account login operation is completed, receive a request for resource data application sent by the housekeeping terminal for the service order, and the request for resource data application includes the service hours corresponding to the service order; according to the setting The working hour granularity and the service working hours are calculated, and the effective working hours corresponding to the application resource data are calculated; the resource data corresponding to the effective working hours are issued to the resource account of the domestic service personnel, and the resource data is sent to the housekeeping terminal. A claim completion notification to notify the domestic service worker that the resource data claim is completed.

The embodiment of the present application also provides a service data processing method, which is applicable to a housekeeping terminal, including: in response to a housekeeping service personnel's housekeeping operation, sending a housekeeping request to a housekeeping server, where the housekeeping request includes an identifier of a service order, To request the service order to be placed under the account; receive the account confirmation notification for the service order returned by the housekeeping server, and update the status of the service order to confirm account placement; respond to the housekeeping service personnel for The operation of claiming resource data initiated by the service order sends a request for claiming resource data to the housekeeping server, and the request for claiming resource data includes the service hours of the service order, so that the housekeeping server can follow the set The granularity of working hours and the service working hours are used to issue resource data to the housekeeping service personnel; and a notification of completion of the application of resource data returned by the housekeeping server is received to notify the domestic service personnel that the application for the resource data is completed.

An embodiment of the present application further provides a housekeeping server, including: a processor and a memory storing a computer program; the processor is configured to execute the computer program, so as to: receive a request for a household registration sent by a housekeeping terminal, The household registration request includes the identification of the service order; the household service personnel corresponding to the service order performs a household registration operation; after the household registration operation is completed, a request for resource data application sent by the housekeeping terminal for the service order is received, The request for applying for resource data includes the service man-hours corresponding to the service order; according to the set working-hour granularity and the service man-hours, the effective man-hours corresponding to the resource data for which the application is made are calculated; the resource data corresponding to the effective man-hours are calculated It is issued to the resource account of the housekeeping service personnel, and a notification of completion of the application of resource data is sent to the housekeeping terminal to notify the domestic service personnel that the application of the resource data is completed.

An embodiment of the present application further provides a housekeeping terminal, including: a processor and a memory storing a computer program; the processor is configured to execute the computer program, so as to: respond to a housekeeping operation by a housekeeping service personnel, Sending an account placing request to the housekeeping server, where the account placing request includes the identification of the service order, so as to request the service order to be placed under the account; receiving the account placing confirmation notification for the service order returned by the housekeeping server, and update the status of the service order to confirmed account registration; in response to the operation of applying for resource data initiated by the housekeeping service personnel for the service order, send a request for applying for resource data to the housekeeping server, and the applying for resource data Request the service man-hours including the service order, so that the housekeeping server can issue resource data to the housekeeping service personnel according to the set man-hour granularity and the service man-hours; receive the resource data returned by the housekeeping server and complete the application notification to notify the domestic service staff that the resource data application is complete.

The embodiments of the present application further provide a computer-readable storage medium storing a computer program, and when the computer program is executed by a processor, the processor causes the processor to implement the steps in the method embodiments of the present application.

In the embodiment of the present application, calculating the effective working hours corresponding to the domestic service personnel through the set working hour granularity can improve the accuracy of calculating the effective working hours of the domestic service personnel. The correct resource data can be calculated based on the accurate actual working hours, and there will be no ambiguity between the domestic service staff and the user, which reduces the probability of resource data disputes between the domestic service staff and the user. Moreover, after calculating the corresponding resource data Resource data can be distributed directly to the resource account of domestic service personnel, which improves the timeliness of resource data distribution.

Description of drawings

1a is a flowchart of a service data processing method provided by an embodiment of the present application;

FIG. 1b is a flowchart of another service data processing method provided by an embodiment of the present application;

FIG. 2 is a schematic structural diagram of a housekeeping server according to an embodiment of the present application.

Detailed ways

In order to make the objectives, technical solutions and advantages of the present application clearer, the technical solutions of the present application will be clearly and completely described below with reference to the specific embodiments of the present application and the corresponding drawings. Obviously, the described embodiments are only a part of the embodiments of the present application, but not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present application.

In the cyclical service business of the existing domestic service industry, the domestic service staff and users mostly used offline communication before, and the time for the household service staff to register and leave the house, as well as the time for leave or vacation during the service provision period is more It is manually recorded by the staff of the service platform, and the settlement of the service remuneration of the domestic service staff according to the recorded information is also manually calculated by the staff of the service platform. The whole process is cumbersome to operate, has a heavy workload, and has a high error rate, which can easily lead to labor remuneration disputes between domestic service personnel and users, and bring bad user experience to users.

In order to solve the above problem, an embodiment of the present application proposes a service data processing method, which is suitable for a housekeeping server. FIG. 1a is a flowchart of a service data processing method provided by an embodiment of the present application. As shown in FIG. 1a, the method includes:

S1a. Receive a request for adding an account sent by the housekeeping terminal, where the request for adding a customer includes an identifier of a service order.

S2a, perform an account placing operation for the housekeeping service personnel corresponding to the service order.

S3a. After the account setting operation is completed, a request for applying for resource data sent by the housekeeping terminal for the service order is received, and the request for applying for resource data includes the service hours corresponding to the service order.

S4a, according to the set working hour granularity and service working hours, calculate the effective working hours corresponding to the application resource data.

S5a. Distribute the resource data corresponding to the effective working hours to the resource account of the domestic helper, and send a resource data application completion notification to the domestic helper terminal to notify the domestic helper that the resource data application is complete.

In the embodiment of the present application, in the process of providing housekeeping services for users, the housekeeping service personnel can use the housekeeping terminal to perform data interaction and information transmission with the housekeeping server, and, for each time node and service process during the service period, the housekeeping service Personnel can use the housekeeping terminal to record time node information and initiate service processes. After receiving the information sent by the housekeeping terminal, the housekeeping server can associate the information sent by the housekeeping terminal with the service order to be provided by the housekeeping service personnel, so as to promote the service process. For example, when the service registration date agreed by the housekeeping staff and the user arrives, the housekeeping service staff can find the service order corresponding to the user to be served in the service order list of the housekeeping terminal, and record the service order corresponding to the service order. time, and initiate an account registration request for the service order, and send the request data to the housekeeping server. After receiving the household registration request sent by the housekeeping service terminal, the housekeeping server can associate the information in the household registration request with the corresponding service order. Add operations such as the date of account registration to the system, and send a notification of account registration to the housekeeping terminal after completing the operation. After seeing the notification information, the housekeeping service personnel can log in to provide services for users at the specified time.

In this embodiment, after the housekeeping service staff finishes serving the user, the housekeeping terminal can initiate a request for the service order corresponding to the provided service, and record the corresponding time of the account registration when initiating the request for the service. Therefore, The request information carries the order ID corresponding to the service order, the time of registering, the time of leaving the account, etc. If the housekeeping staff asks for leave or vacation during the service period, the request information also carries the start time and end time of the leave request or The start time and end time of the holiday. After the housekeeping service personnel initiates a request for placing an account, the request information can be sent to the housekeeping server, and the housekeeping server can update the data of the corresponding service order according to the order identifier after receiving the account placing request. For example, the status of the update service order is the account login request status, and the account login time, the account logout time, the start time and end time of the leave request, or the start time and end time of the vacation, etc. of the update service order. Further, the housekeeping service personnel corresponding to the service order may perform a housekeeping operation to complete the housekeeping terminal's housekeeping request. Further, the housekeeping service personnel can initiate a request for resource data for the service order that has been confirmed to be placed in the household, so as to obtain the resource data payment corresponding to this service. Therefore, after the account login operation is completed, the housekeeping server can also receive a request for resource data application sent by the housekeeping terminal for the service order, and the request for resource data application includes the service hours corresponding to the service order. After receiving the request for resource data application sent by the housekeeping terminal, the housekeeping server may update the data of the corresponding service order, for example, update the status of the service order to the application status.

In this embodiment, since domestic service personnel may request leave or vacation during the service period, the service man-hours included in the request for resource data application received by the housekeeping server are the remaining service man-hours after the leave or vacation is excluded. However, in the actual service process, the time nodes corresponding to user registration, registration, and leave requests are not fixed. It is not accurate enough to determine the corresponding resource data based on the registration time, registration time, and leave start and end time. Therefore, when the housekeeping server receives the request for resource data application sent by the housekeeping terminal, it needs to calculate the effective working hours corresponding to the application resource data according to the set working hour granularity and service working hours, so as to avoid the subsequent issuance of resource data for domestic service personnel. An error occurred, resulting in a resource data dispute between the housekeeping staff and the user. Further, after obtaining the effective working hours of the domestic service personnel, the corresponding resource data can be calculated based on the effective working hours, and the resource data corresponding to the effective working hours can be issued to the resource account of the domestic service personnel, and the resource data application can be sent to the domestic service terminal. Completion notification to notify the domestic service staff that the resource data application is complete, and after the domestic service staff confirms that the resource data is correct, the service to the user ends this time. In this embodiment, the granular content of working hours and the rules for calculating effective working hours set in the embodiment of this application are not limited. According to different business scenarios and service types, the granular content of working hours and the rules for calculating effective working hours may also be different. The manner is described in detail in subsequent embodiments.

In the embodiment of the present application, the user terminal is the terminal device used by the user serving the housekeeping service staff, and the housekeeping server may send a message to the user terminal corresponding to the service order when the housekeeping server performs the account registration operation for the housekeeping service staff corresponding to the service order. The user confirms the request for the user terminal to confirm whether it agrees to the housekeeping service staff corresponding to the service order. Specifically, the housekeeping server may send the updated information corresponding to the service order and the account registration confirmation request to the user terminal, so that the user terminal can confirm the information corresponding to the service order. In addition, when sending the information corresponding to the service order and the account registration confirmation request to the user terminal, the housekeeping server may also send a notification to the user terminal, so as to remind the user to promptly handle the housekeeping service personnel's account registration request. After the user terminal receives the confirmation request for account registration and confirms that the information corresponding to the service order is correct, it can agree to the housekeeping service personnel corresponding to the service order to be registered, and will agree to the confirmation information of the housekeeping service personnel corresponding to the service order. Return to the housekeeping server for the housekeeping server to notify the housekeeping terminal of the success of the account. In addition, when confirming the information of the service order, the user terminal can also confirm the identity information of the housekeeping service personnel corresponding to the service order, so as to avoid the situation that the housekeeping service personnel does not correspond to the service order. Further, after receiving the confirmation information returned by the user terminal that the housekeeping server agrees to register the housekeeping service personnel, it can update the data of the corresponding service order, for example, update the status of the service order to the status of confirming the account registration. Further, it is also possible to return a confirmation notification of household registration to the housekeeping terminal, so as to complete the household registration operation for the housekeeping service personnel.

In the embodiment of the present application, after receiving the confirmation request for account registration, if the user terminal confirms that the information corresponding to the service order is wrong, or the information of the housekeeping service personnel corresponding to the service order is wrong, it can reject the housekeeping service personnel corresponding to the service order. Sign down, and return the confirmation message of refusing to sign down the housekeeping service staff to the housekeeping server. Optionally, when the user terminal returns the confirmation message of refusing to register the housekeeping staff, the user terminal may also mark the service order or the error message corresponding to the housekeeping staff for targeted modification by the housekeeping staff. After receiving the confirmation information returned by the user terminal that the housekeeping service staff refuses to be registered, the housekeeping server can update the status corresponding to the service order to the status of account registration failure, and send a notification of application failure to the housekeeping terminal to notify the housekeeping service staff to restart the account. Apply for an account. In this embodiment, if the household registration application fails due to an error in the record of the household registration time or the registration time of the housekeeping service personnel, after the housekeeping terminal receives the notification of the failure of the household registration application, the housekeeping service staff can modify the registration time or the registration time or the registration time. account time, and re-initiate the account registration application. If the housekeeping staff asks for leave or vacation during the service period, and the household registration application fails due to the wrong start time or end time of the leave request, after the housekeeping terminal receives the notification of the failure of the household registration application, the housekeeping staff can modify the request for leave. Start time or end time, and re-initiated the leave application. After the user terminal agrees to the leave application, the housekeeping staff can re-initiate the application for leaving the household. Due to the error in the record of the start time or end time of the holiday, the application for leaving the household fails, after the housekeeping terminal receives the notification of the failure of the application for leaving the household, the housekeeping staff can modify the start time or end time of the holiday. After the user terminal confirms the holiday time , the domestic service staff can re-initiate the application for the next household registration.

In the embodiment of the present application, before calculating the effective working hours corresponding to the application for the resource data, the housekeeping server also needs to send a confirmation request for the application of the resource data to the user terminal corresponding to the service order, so that the user terminal can determine whether to agree with the domestic service personnel. Claim resource data. Specifically, the housekeeping server may send the updated information corresponding to the service order and a confirmation request for applying for resource data to the user terminal, so that the user terminal can confirm the information corresponding to the service order. In addition, when sending the information corresponding to the service order and the confirmation request for claiming resource data to the user terminal, the housekeeping server may also send a notification to the user terminal to remind the user to promptly process the request for claiming resource data from the housekeeping service personnel. After the user terminal receives the confirmation request for applying for resource data and confirms that the information corresponding to the service order is correct, it can approve the application of resource data by the housekeeping service personnel corresponding to the service order, and will agree to the housekeeping service personnel corresponding to the service order. The confirmation information of applying for resource data is returned to the housekeeping server, so that the housekeeping server can notify the housekeeping terminal that the resource data application is successful. In addition, when confirming the information of the service order, the user terminal can also confirm the identity information of the housekeeping service personnel corresponding to the service order, so as to avoid the situation that the housekeeping service personnel does not correspond to the service order. Further, after receiving the confirmation information returned by the user terminal that the housekeeping service personnel agree to apply for the resource data, the housekeeping server can update the data of the corresponding service order, for example, update the status of the service order to the status of successful application. Further, a confirmation notification for applying for resource data can also be returned to the housekeeping terminal, so as to notify the housekeeping service personnel that the application for resource data is successful.

In the embodiment of the present application, after receiving the confirmation request for applying for resource data, if the user terminal confirms that the information corresponding to the service order is wrong, or the information of the housekeeping service personnel corresponding to the service order is wrong, it can reject the request corresponding to the service order. The domestic helper applies for the resource data, and returns the confirmation message of refusal to the domestic helper to apply for the resource data to the domestic server. Optionally, when the user terminal returns the confirmation message of refusing to apply for the resource data to the housekeeping staff, the user terminal may also mark the service order or error information corresponding to the housekeeping staff for targeted modification by the housekeeping staff. After the housekeeping server receives the confirmation message returned by the user terminal that refuses the application of the resource data by the housekeeping service personnel, it can update the status corresponding to the service order to the status of application failure, and send the resource data application failure notification to the housekeeping terminal to notify the housekeeping service personnel. Reapply. In this embodiment, if the application for resource data fails due to an error in the recording time of the housekeeping staff or the time for leaving the household, after the housekeeping terminal receives a notification that the application for resource data fails, the housekeeping staff can modify the registration time or After the user terminal agrees to the application for leaving the account, the domestic service staff can re-initiate the application for resource data. If the domestic helper asks for leave or vacation during the service period, and the application for resource data fails due to the wrong start time or end time of the leave request, the domestic helper can modify the leave request after receiving the notification that the application for resource data fails. After the user terminal agrees to the leave application, the domestic service staff can re-initiate the application for resource data. The application for resource data fails due to the error in the recording of the start time or end time of the holiday. After the housekeeping terminal receives the notification of failure to apply for resource data, the housekeeping staff can modify the start time or end time of the holiday, and confirm the holiday time on the user terminal. Afterwards, the domestic service staff can re-apply for resource data application.

In this embodiment of the present application, the working hour granularity can be flexibly set through the configuration system. When calculating the effective working hours corresponding to the application resource data, the housekeeping server can obtain the working hour granularity data set by the configuration system, and follow the set working hour granularity. The effective working hours corresponding to the service working hours calculation claim resource data. Among them, the working hour granularity includes two granularities of days and hours, and the service working hour threshold corresponding to the service order is calculated by day and hour. Then, according to the set working hour granularity and service working hours, the effective working hours corresponding to the claimed resource data need to be calculated according to the service hours. The threshold of working hours determines the number of days and hours included in the service working hours as valid working hours, and calculates the resource data corresponding to the effective working hours according to the number of days and hours and their corresponding baseline resource data volumes. For example, take the working hour granularity as the day for calculation, assuming that the corresponding resource data per day is 120 yuan, and the set service working hour threshold is 6 hours, that is, the service working hours per day exceeds 6 hours can be counted as one day, and the service working hours do not exceed 6 hours, press Hourly calculates the corresponding resource data. For another example, the calculation is performed with the working hour granularity as the hour, assuming that the corresponding resource data per hour is 20 yuan, and the set service working hour threshold is 6 hours, that is, every accumulated service working hour of 6 hours can be counted as one day, and the service working hours are less than 6 hours. Calculate the corresponding resource data by hour.

In the embodiment of the present application, when setting the working hour granularity, the configuration system may also set information such as service type and/or region. Therefore, the service man-hour threshold may be set according to the service type and/or region corresponding to the service order. For example, people in Beijing have a fast-paced life and busy work, and parents spend relatively little time with their children at home. However, in second-tier cities such as Changsha and Shenyang, the pace of life is slower, the working hours are relatively regular, and parents spend less time with their children at home. many. Therefore, when setting the service man-hour threshold with the service type "Yuesao", you can set the service man-hours as 10 hours per day in Beijing area, and set the service man-hours as 8 hours per day in Changsha area. For another example, for the same Beijing area, there are differences in the setting of the service man-hour thresholds for the service type of "nanny" and the service type of "hourly worker". "Nanny" is a long-term household service. Therefore, when setting the service hours threshold of "Nanny", you can combine days and hours. For example, set 30 days as one month, and calculate the corresponding hourly for less than one day. resource data. "Part-time worker" is a short-period housekeeping service. Therefore, when setting the service hours threshold of "hourly worker" service type, it can be set directly according to the hour, that is, the corresponding resource data is calculated according to the hour.

Further, after calculating the effective working hours corresponding to the service order, the resource data corresponding to the domestic service personnel within the effective working hours can be calculated according to the corresponding relationship between the service working hours and the resource data agreed in the service order. The corresponding resource data is issued to the resource account of the domestic service staff. When distributing resource data to domestic service personnel, the resource data can be extracted from the resource data account corresponding to the user terminal and issued to the resource data account of the domestic service personnel; or the resource data can be extracted from the system resource account and released to the resources of the domestic service personnel. in the data account. For example, a user can create his own resource account on the housekeeping service platform. After the user purchases a housekeeping service through the housekeeping service platform and generates a corresponding service order, the service order can be associated with the resource account created by the user on the housekeeping service platform. , the resource data paid or consumed by the user for the service order will be stored in the created resource account. When the housekeeping staff provides services for the user, and the user confirms that the housekeeping staff has applied for resource data, the corresponding resource data can be deducted from the platform created by the user's housekeeping service and distributed to the resource account of the housekeeping staff. For another example, the user does not create a resource account on the housekeeping service platform. After the user purchases a housekeeping service through the housekeeping service platform and generates a corresponding service order, the resource data paid for or consumed by the service order can be sent to the housekeeping service receipt. In the system resource account of the housekeeping service, when the housekeeping service staff provides services for the user, and the user confirms that the housekeeping service staff has applied for the resource data, the corresponding resource data can be deducted from the system resource account of the housekeeping service receipt and issued to the housekeeping service staff. in the resource account. In this embodiment, the type of resource data is not limited, and it may be real currency, or virtual currency or services, such as coupons, points, and car wash services.

It should be noted that, in the embodiments of this application, it is not limited to the housekeeping terminal and the housekeeping server, and the data transmission mode between the housekeeping server and the user terminal, as long as it is suitable for the actual application scenario and can be realized, it is applicable to this application. Embodiments, for example, employ the HTTP protocol for data transmission. In addition, the manner in which the housekeeping server sends the notification to the housekeeping terminal and the user terminal is not limited, as long as the manner is achievable and suitable for application, it is applicable to the embodiments of the present application. For example, a system notification can be sent to the housekeeping terminal and the user terminal directly through the housekeeping server, or a notification can be sent to the housekeeping terminal and the user terminal through a separate system such as the MQ message queue platform.

In the above-mentioned embodiment, the manner in which the housekeeping server calculates the effective working hours of the housekeeping staff and issues resource data for the housekeeping staff is only an exemplary illustration. In practical applications, in addition to the application initiated by the domestic service personnel in the above-mentioned embodiment and the calculation of the effective working hours corresponding to the service order and the distribution of resource data for the domestic service personnel after the user confirms the application, the domestic service server can also regularly calculate the corresponding service orders. The effective working hours and regular distribution of resource data for domestic service workers. For example, in practical applications, there may be situations in which the user has not confirmed the application after the housekeeping staff initiates the application for leaving the account or the application for resource data, or there may be situations in which the user confirms the confirmation but fails due to other factors such as the network. For such abnormal service orders, the housekeeping server can also check the service orders at regular intervals, calculate the effective working hours for abnormal service orders, and issue resource data to the corresponding housekeeping service personnel. For another example, for the long-term housekeeping service of the "nanny" type in the above-mentioned embodiment, there may be a situation where a babysitter serves a user all the year round. Therefore, the housekeeping server can regularly calculate the effective working hours corresponding to this type of service order and For example, on the 1st of each month, the effective working hours and corresponding resource data corresponding to the service order in the previous month are calculated, and the resource data is issued to the corresponding domestic service personnel. In this embodiment, in order to ensure the accuracy of the housekeeping server's calculation of the effective working hours of the housekeeping service personnel, the housekeeping server may also correspond to the service working hours service order according to the set working hour granularity after receiving the confirmation information of the account registration returned by the user terminal. The effective working hours are used to compare with the effective working hours calculated by subsequent domestic service personnel when applying for resource data to ensure the consistency of the data.

In the embodiment of the present application, by recording each time node for the user through the terminal and confirming by the user at each time node in the entire service cycle, the accuracy of each time node in the entire service cycle can be guaranteed. , and further, calculating the effective working hours corresponding to the domestic service personnel through the set working hour granularity can improve the accuracy of calculating the effective working hours of the domestic service personnel. In addition, after the user confirms that the resource data is issued for the domestic helper, the resource data corresponding to the service provided by the domestic helper can be directly issued to the resource account of the domestic helper in real time, which improves the timeliness of resource data issuance. The correct resource data that can be calculated based on accurate actual working hours will not cause ambiguity between domestic service personnel and users, and reduce the probability of resource data disputes between domestic service personnel and users.

The present application also provides a service data processing method, which is suitable for a housekeeping terminal. FIG. 1b is a flowchart of the service data processing method provided by an embodiment of the present application. As shown in FIG. 1b, the method includes:

S1b. In response to the household registration operation of the housekeeping service personnel, a household registration request is sent to the housekeeping server, and the household registration request includes the identification of the service order, so as to request the household registration operation of the service order.

S2b: Receive a confirmation notification of account placement for the service order returned by the housekeeping server, and update the status of the service order to confirm account placement.

S3b. In response to the operation of applying for resource data initiated by the housekeeping service personnel for the service order, send a request for applying for resource data to the housekeeping server, and the request for applying for resource data includes the service hours of the service order, so that the housekeeping server can follow the set working hour granularity and Distribute resource data to domestic service workers during service hours.

S4b: Receive a notification of completion of application of resource data returned by the housekeeping server, so as to notify the domestic service personnel that the application of resource data is completed.

In the embodiment of the present application, the housekeeping service personnel can use the housekeeping terminal to perform data interaction and information transmission with the housekeeping server in the process of providing the housekeeping service for the user. Find the corresponding service order in the service order list, record the account placing time, and execute the account placing request operation for the service order by triggering the account placing control. After the housekeeping terminal responds to the household registration operation of the housekeeping service personnel, it can send a household registration request to the housekeeping server, and the household registration request includes the identification of the service order, so as to request the service order to perform the household registration operation. For example, the account log-off request may include the service order number, account log-in time and log-off time. If the housekeeping staff has asked for leave or vacation during the service process, the account log-off request may also include the leave or vacation start time and end time. For the housekeeping server to perform the account placing operation on the service order according to the above information.

Further, after the housekeeping terminal receives the confirmation notification for the service order returned by the housekeeping server, it can update the status of the service order to confirm the account, so that the housekeeping service personnel can apply for the resource data of the service order that has been confirmed to be placed. operate. When the housekeeping terminal responds to the operation of applying for resource data initiated by the housekeeping service personnel for the service order, it can send a request for resource data to the housekeeping server, and the request for resource data includes the service hours of the service order, so that the housekeeping server can follow the set Working hour granularity and service working hours are used to distribute resource data to domestic service workers. According to the above embodiment, the housekeeping server has already processed the data of the service order when confirming the housekeeping service personnel's account registration. Therefore, the service order corresponding to the request for resource data initiated by the housekeeping service personnel includes the housekeeping service personnel's account registration time. , account registration time, and leave or vacation start time and end time. Based on this, it can be used as the service hours corresponding to the service order. When the housekeeping server receives the request for resource data, it can be based on the set working hour granularity and the service. The working hours calculate the effective working hours, and calculate the corresponding resource data according to the calculated effective working hours, so as to issue the resource data to the housekeeping service personnel, and send the resource data application completion notification to the housekeeping terminal. Further, after the housekeeping terminal receives the resource data application completion notification returned by the housekeeping server, it can notify the housekeeping staff that the resource data application is complete, and the housekeeping service to the user ends at this point.

In the embodiment of the present application, the request for leaving the house sent by the housekeeping terminal to the housekeeping server also includes the service hours of the housekeeping service personnel, so that the housekeeping server can check the service hours during the operation of the housekeeping, and after the check is passed, the housekeeping service can be checked. personnel to perform account log-in operations. After the housekeeping server receives the request for leaving the account, it can calculate the effective working hours according to the set working hour granularity and the service working hours. The effective working hours can be used for the domestic service personnel to check the working hours when applying for resource data in the future, and compare and confirm the calculation when the account is added. Check whether the effective working hours are consistent with the effective working hours calculated when applying for resource data, so as to ensure the accuracy of the actual working hours.

In the embodiment of the present application, after receiving the confirmation notification of account registration returned by the housekeeping server, the housekeeping terminal can display a service order list, the service order list includes service orders, and update the operation control corresponding to the service order to a claim control. The claim control corresponds to the status of the order that has been confirmed to be placed, and is used by the domestic service staff to apply for resource data for the service order that has been confirmed to be placed. When the housekeeping terminal updates the service order to the status of confirming the account registration, the housekeeping service staff can select the service order for which the account registration has been confirmed and trigger the corresponding application control to initiate a request for resource data.

In this embodiment, it is not limited to the prior method of the housekeeping terminal to the service order status in the order list. For example, after the housekeeping service staff confirms the order, the home control can be displayed in the corresponding service, and the housekeeping service staff can trigger the The account login control can initiate an account login request to the housekeeping server, and after the account login request is sent, the account login control can be updated to disappear or be inoperable. After the housekeeping server confirms the account registration, the housekeeping terminal can display the account registration control in the service order. Correspondingly, the housekeeping service personnel can initiate the account registration request to the housekeeping server by triggering the account registration control. After sending the account registration request, the User controls can be updated to disappear or become inoperable. Further, after the housekeeping server confirms the account registration, the housekeeping terminal can display the claim control in the service order. Accordingly, the housekeeping service personnel can initiate a request for resource data to the housekeeping server by triggering the claim control, and then send the claiming resource. After a data request, the claim control can be updated to disappear or be inoperable. In this embodiment, the implementation manner of the controls mentioned in the above-mentioned embodiments is not limited, and may be implementation manners such as buttons, links, labels, etc., as long as the implementation manners that can meet actual needs are applicable to the embodiments of the present application.

In the embodiment of the present application, the housekeeping service personnel can record each time node in the service process in real time through the housekeeping terminal, and initiate a service process request to the housekeeping server through the housekeeping terminal, which helps the housekeeping server to calculate the effective working hours and hours corresponding to the service order. Based on the accuracy of resource data calculated by effective working hours, it reduces the resource data disputes between domestic service personnel and users.

It should be noted that, the execution subject of each step of the method provided in the above-mentioned embodiments may be the same device, or the method may also be executed by different devices. For example, the execution subject of steps S1a to S5a may be device A; for another example, the execution subject of steps S1a to S3a may be device A, and the execution subject of steps S4a and S5a may be device B; and so on. In addition, in the flow described in the above embodiments and the accompanying drawings, multiple operations appearing in a specific order are included, but it should be clearly understood that these operations may be performed out of the order in which they appear in this document or be performed in parallel, The sequence numbers of the operations, such as S1b, S2b, etc., are only used to distinguish different operations, and the sequence numbers themselves do not represent any execution order. Additionally, these flows may include more or fewer operations, and these operations may be performed sequentially or in parallel.

FIG. 2 is a schematic structural diagram of a housekeeping server provided by an embodiment of the present application. As shown in FIG. 2 , the housekeeping server 100 includes: a processor 10 and a memory 20 storing a computer program; wherein the processor 10 and the memory 20 may be one or multiple.

The memory 20 is mainly used for storing computer programs, and these computer programs can be executed by the processor 10, so that the processor 10 controls the housekeeping server 100 to realize corresponding functions and complete corresponding actions or tasks. In addition to storing computer programs, the memory 20 may be configured to store various other data to support operations on the housekeeping server 100 . Examples of such data include instructions for any application or method operating on the housekeeping server 100 .

Memory 20, which may be implemented by any type of volatile or non-volatile storage device or combination thereof, such as static random access memory (SRAM), electrically erasable programmable read only memory (EEPROM), erasable Programmable Read Only Memory (EPROM), Programmable Read Only Memory (PROM), Read Only Memory (ROM), Magnetic Memory, Flash Memory, Magnetic or Optical Disk.

In the embodiments of the present application, the implementation form of the processor 10 is not limited, for example, it may be, but not limited to, a CPU, a GPU, or an MCU. The processor 10, which can be regarded as a control system of the housekeeping server 100, can be used to execute the computer program stored in the memory 20 to control the housekeeping server 100 to realize corresponding functions and complete corresponding actions or tasks. It is worth noting that, according to the different implementation forms and scenarios of the housekeeping server 100, the functions to be implemented, the actions or tasks to be completed will be different; correspondingly, the computer programs stored in the memory 20 will also be different. , and the processor 10 executes different computer programs to control the housekeeping server 100 to implement different functions and complete different actions or tasks.

In some optional embodiments, as shown in FIG. 2 , the housekeeping server 100 may further include: a power supply component 30 and a communication component 40 and other components. Only some components are schematically shown in FIG. 2 , which does not mean that the housekeeping server 100 only includes the components shown in FIG. 2 . Further optionally, for different application requirements, the housekeeping server 100 may further include other components, which may depend on the product form of the housekeeping server 100 .

In the embodiment of the present application, when the processor 10 executes the computer program in the memory 20, it is used for: receiving a request for adding a household sent by the housekeeping terminal, where the request for adding a household includes the identifier of the service order; for the housekeeping service personnel corresponding to the service order Perform the account login operation; after the account login operation is completed, receive the resource data request sent by the housekeeping terminal for the service order, and the resource data request includes the service hours corresponding to the service order; according to the set working hour granularity and service hours, calculate Apply for the effective working hours corresponding to the resource data; distribute the resource data corresponding to the effective working hours to the resource account of the domestic helper, and send a notification of the completion of the resource data application to the domestic helper terminal to notify the domestic helper that the resource data application is complete.

In an optional embodiment, when the processor 10 performs the account setting operation for the housekeeping service personnel corresponding to the service order, the processor 10 is used to: send the account setting confirmation request to the user terminal corresponding to the service order, so that the user terminal can confirm whether to agree or not. The housekeeping service personnel corresponding to the service order are registered; the confirmation information returned by the user terminal for agreeing to register the housekeeping service personnel is received; the confirmation notification of the household registration is returned to the housekeeping terminal to complete the household registration operation for the housekeeping service personnel.

In an optional embodiment, the processor 10 is further configured to: receive confirmation information returned by the user terminal for refusing to register the housekeeping staff; send a notification of failure of the household registration application to the housekeeping terminal to notify the housekeeping staff to re-apply for the household registration .

In an optional embodiment, the processor 10 is further configured to: send a confirmation request for applying for resource data to the user terminal corresponding to the service order, so that the user terminal can determine whether to Agree with the domestic service personnel to apply for resource data; receive confirmation information returned by the user terminal that agrees with the domestic service personnel to apply for resource data.

In an optional embodiment, the processor 10 is further configured to: receive confirmation information returned by the user terminal for refusing the application of resource data by the housekeeping service personnel; send a notification of failure to apply for resource data to the housekeeping terminal, so as to notify the domestic service personnel to re-apply for the resource data .

In an optional embodiment, the working hour granularity includes two granularities of days and hours, and the service working hour threshold corresponding to the service order is calculated by day and hour, then the processor 10 calculates the claimed resources according to the set working hour granularity and service working hours. The valid working hours corresponding to the data are used to: determine the number of days and hours included in the service working hours as valid working hours according to the threshold of service working hours; calculate the resources corresponding to the valid working hours according to the number of days and hours and their corresponding baseline resource data volumes data.

In an optional embodiment, the processor 10 is further configured to: set a service man-hour threshold according to the service type and/or region corresponding to the service order.

In an optional embodiment, when the processor 10 distributes the resource data corresponding to the effective working hours to the resource account of the domestic service personnel, it is used to: extract the resource data from the resource data account corresponding to the user terminal and distribute it to the domestic service personnel. In the resource data account of the personnel; or extract the resource data from the system resource account and issue it to the resource data account of the domestic service personnel.

Correspondingly, the embodiments of the present application also provide a computer-readable storage medium storing a computer program, which, when the computer program is executed by the processor, causes the processor to implement the steps in the method embodiments corresponding to the housekeeping server of the present application.

An embodiment of the present application further provides a housekeeping terminal, the structure of which is similar to the schematic structural diagram corresponding to the above-mentioned embodiment of the housekeeping server, and reference may be made to FIG. 2 above.

In this embodiment of the present application, the housekeeping terminal includes: a processor and a memory storing a computer program; wherein, the processor and the memory may be one or more.

The memory is mainly used to store computer programs, and these computer programs can be executed by the processor, so that the processor controls the housekeeping terminal to realize corresponding functions and complete corresponding actions or tasks. In addition to storing computer programs, the memory can also be configured to store various other data to support operations on the household terminal. Examples of such data include instructions for any application or method operating on the housekeeping terminal.

Memory, which can be implemented by any type of volatile or non-volatile storage device or combination thereof, such as Static Random Access Memory (SRAM), Electrically Erasable Programmable Read-Only Memory (EEPROM), Erasable Programmable Read-Only Memory (EEPROM) Programmable Read Only Memory (EPROM), Programmable Read Only Memory (PROM), Read Only Memory (ROM), Magnetic Memory, Flash Memory, Magnetic or Optical Disk.

In the embodiments of the present application, the implementation form of the processor is not limited, for example, it may be, but not limited to, a CPU, a GPU, or an MCU. The processor, which can be regarded as a control system of the housekeeping terminal, can be used to execute the computer program stored in the memory to control the housekeeping terminal to realize corresponding functions and complete corresponding actions or tasks. It is worth noting that, according to the different implementation forms and scenarios of the housekeeping terminal, the functions to be implemented, the actions or tasks to be completed will be different; accordingly, the computer programs stored in the memory will also be different. The processor executes different computer programs to control the housekeeping terminal to realize different functions and complete different actions or tasks.

In some optional embodiments, the housekeeping terminal may further include: a power supply component, and further optionally, for different application requirements, the housekeeping terminal may also include other optional components such as a communication component, a display, and an audio component. In practical applications Whether the above optional components are included depends on the product form of the housekeeping terminal.

In the embodiment of the present application, when the processor executes the computer program in the memory, it is used for: in response to the housekeeping operation of the housekeeping service personnel, sending a housekeeping request to the housekeeping server, and the housekeeping request includes the identification of the service order, so as to Requesting the account placement operation of the service order; Receive the account placement confirmation notification for the service order returned by the housekeeping server, and update the status of the service order to confirm the account placement; Respond to the application resource data operation initiated by the housekeeping service personnel for the service order , send a request for resource data to the housekeeping server, and the request for resource data includes the service hours of the service order, so that the housekeeping server can issue resource data to the housekeeping service personnel according to the set working hour granularity and service hours; Resource data application completion notification to notify domestic service personnel that resource data application is complete.

In an optional embodiment, the household registration request further includes the service hours of the housekeeping service personnel, so that the housekeeping server can check the service hours during the household registration process, and perform the household service personnel removal operation after the verification is passed.

In an optional embodiment, the processor, when updating the status of the service order to confirm account placement, is used to: display a service order list, where the service order list includes service orders; update the operation control corresponding to the service order to claim Control, the claim control corresponds to the order status that has been confirmed to be placed.

Correspondingly, an embodiment of the present application further provides a computer-readable storage medium storing a computer program, which, when the computer program is executed by the processor, causes the processor to implement the steps in the method embodiment corresponding to the housekeeping terminal of the present application.

The above-mentioned communication components in FIG. 2 are configured to facilitate wired or wireless communication between the device where the communication components are located and other devices. The device where the communication component is located can access a wireless network based on a communication standard, such as WiFi, a mobile communication network such as 2G, 3G, 4G/LTE, 5G, or a combination thereof. In one exemplary embodiment, the communication component receives broadcast signals or broadcast related information from an external broadcast management system via a broadcast channel. In an exemplary embodiment, the communication component may further include a Near Field Communication (NFC) module, Radio Frequency Identification (RFID) technology, Infrared Data Association (IrDA) technology, Ultra Wideband (UWB) technology, Bluetooth (BT) technology, and the like.

The power supply assembly in FIG. 2 above provides power for various components of the equipment where the power supply assembly is located. A power supply assembly may include a power management system, one or more power supplies, and other components associated with generating, managing, and distributing power to the equipment in which the power supply assembly is located.

As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment, or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, etc.) having computer-usable program code embodied therein.

The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each process and/or block in the flowchart illustrations and/or block diagrams, and combinations of processes and/or blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to the processor of a general purpose computer, special purpose computer, embedded processor or other programmable data processing device to produce a machine such that the instructions executed by the processor of the computer or other programmable data processing device produce Means for implementing the functions specified in a flow or flow of a flowchart and/or a block or blocks of a block diagram.

These computer program instructions may also be stored in a computer-readable memory capable of directing a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory result in an article of manufacture comprising instruction means, the instructions The apparatus implements the functions specified in the flow or flow of the flowcharts and/or the block or blocks of the block diagrams.

These computer program instructions can also be loaded on a computer or other programmable data processing device to cause a series of operational steps to be performed on the computer or other programmable device to produce a computer-implemented process such that The instructions provide steps for implementing the functions specified in the flow or blocks of the flowcharts and/or the block or blocks of the block diagrams.

In a typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.

Memory may include non-persistent memory in computer readable media, random access memory (RAM) and/or non-volatile memory in the form of, for example, read only memory (ROM) or flash memory (flash RAM). Memory is an example of a computer-readable medium.

Computer-readable media includes both persistent and non-permanent, removable and non-removable media, and storage of information may be implemented by any method or technology. Information may be computer readable instructions, data structures, modules of programs, or other data. Examples of computer storage media include, but are not limited to, phase-change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read only memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), Flash Memory or other memory technology, Compact Disc Read Only Memory (CD-ROM), Digital Versatile Disc (DVD) or other optical storage, Magnetic tape cassettes, magnetic tape magnetic disk storage or other magnetic storage devices or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, computer-readable media does not include transitory computer-readable media, such as modulated data signals and carrier waves.

It should also be noted that the terms "comprising", "comprising" or any other variation thereof are intended to encompass a non-exclusive inclusion such that a process, method, article or device comprising a series of elements includes not only those elements, but also Other elements not expressly listed, or which are inherent to such a process, method, article of manufacture, or apparatus are also included. Without further limitation, an element qualified by the phrase "comprising a..." does not preclude the presence of additional identical elements in the process, method, article of manufacture or apparatus that includes the element.

The above are merely examples of the present application, and are not intended to limit the present application. Various modifications and variations of this application are possible for those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application shall be included within the scope of the claims of the present application.

Claims (14)

1. A service data processing method is applicable to a housekeeping server and comprises the following steps:

receiving a request for placing a household from a home administration terminal, wherein the request for placing the household comprises an identifier of a service order;

performing user placing operation aiming at the housekeeping service personnel corresponding to the service order;

after the next-user operation is completed, receiving a claiming resource data request sent by the housekeeping terminal aiming at the service order, wherein the claiming resource data request comprises service working hours corresponding to the service order;

calculating effective working hours corresponding to the claimed resource data according to the set working hour granularity and the service working hours;

and issuing the resource data corresponding to the effective working hours to a resource account of the housekeeping service personnel, and sending a resource data claiming completion notice to the housekeeping terminal so as to notify the housekeeping service personnel of the completion of the resource data claiming.

2. The method of claim 1, wherein performing the following user operations for the housekeeping service personnel corresponding to the service order comprises:

sending a request for placing a user to a user terminal corresponding to the service order so that the user terminal can confirm whether to agree to the home service staff corresponding to the service order to place the user;

receiving confirmation information which is returned by the user terminal and agrees to the family leaving of the housekeeping service staff;

and returning a next-family confirmation notice to the home administration terminal so as to finish the next-family operation of the home administration service personnel.

3. The method of claim 1, further comprising:

receiving confirmation information which is returned by the user terminal and refuses to place the household service staff at home;

and sending a notice of the next household application failure to the home administration terminal so as to inform the home administration service personnel to re-apply for the next household.

4. The method of claim 1, further comprising, prior to calculating the validation time corresponding to the claimed resource data:

sending a confirmation request for claiming the resource data to a user terminal corresponding to the service order so that the user terminal can determine whether to agree with the housekeeping service personnel to claim the resource data;

and receiving confirmation information which is returned by the user terminal and agrees to the housekeeping service personnel to claim the resource data.

5. The method of claim 1, further comprising: receiving confirmation information which is returned by the user terminal and refuses the housekeeping service personnel to claim the resource data;

and sending a resource data application failure notice to the home administration terminal so as to inform the home administration service personnel to re-apply for the application.

6. The method of claim 1, wherein the labor hour granularity comprises two granularities of day and hour, and the service labor hour threshold corresponding to the service order is calculated by day and hour, and then the effective labor hour corresponding to the filed resource data is calculated according to the set labor hour granularity and the service labor hour, comprising:

determining the number of days and the number of hours contained in the service man-hour as effective man-hour according to the service man-hour threshold;

and calculating the resource data corresponding to the effective working hours according to the days, the hours and the corresponding reference resource data amount.

7. The method of claim 6, further comprising:

and setting the service man-hour threshold according to the service type and/or region corresponding to the service order.

8. The method of claim 1, wherein issuing resource data corresponding to the working hours into a resource account of the home service personnel comprises:

extracting the resource data from the resource data account corresponding to the user terminal and issuing the resource data to the resource data account of the housekeeping service personnel; or

And extracting the resource data from the system resource account and issuing the resource data to the resource data account of the housekeeping service personnel.

9. A service data processing method is applicable to a home terminal, and comprises the following steps:

responding to the user placing operation of the housekeeping service personnel, and sending a user placing request to a housekeeping server, wherein the user placing request comprises an identifier of a service order so as to request the user placing operation of the service order;

receiving a customer placing confirmation notice for the service order returned by the home administration server, and updating the state of the service order to be a confirmed customer placing;

responding to claiming resource data operation initiated by an housekeeping service personnel for the service order, and sending a claiming resource data request to the housekeeping server, wherein the claiming resource data request comprises service working hours of the service order, so that the housekeeping server can issue resource data to the housekeeping service personnel according to set working hour granularity and the service working hours;

and receiving a resource data claiming completion notification returned by the home administration server so as to notify the home administration service personnel of completing the resource data claiming.

10. The method according to claim 9, wherein the request for next household further includes service man-hours of the housekeeping service personnel, so that the housekeeping server checks the service man-hours during the operation of next household, and performs the operation of next household on the housekeeping service personnel after the check is passed.

11. The method of claim 9, wherein updating the status of the service order to a confirmed order comprises:

displaying a service order list, wherein the service order list comprises the service orders;

and updating the operation control corresponding to the service order into a claiming control, wherein the claiming control corresponds to the order state of the confirmed user.

12. An housekeeping server, comprising: a processor and a memory storing a computer program;

the processor to execute the computer program to:

receiving a request for placing a household from a home administration terminal, wherein the request for placing the household comprises an identifier of a service order;

performing user placing operation aiming at the housekeeping service personnel corresponding to the service order;

after the next-user operation is completed, receiving a claiming resource data request sent by the housekeeping terminal aiming at the service order, wherein the claiming resource data request comprises service working hours corresponding to the service order;

calculating effective working hours corresponding to the claimed resource data according to the set working hour granularity and the service working hours;

and issuing the resource data corresponding to the effective working hours to a resource account of the housekeeping service personnel, and sending a resource data claiming completion notice to the housekeeping terminal so as to notify the housekeeping service personnel of the completion of the resource data claiming.

13. An housekeeping terminal, comprising: a processor and a memory storing a computer program;

the processor to execute the computer program to:

responding to the user placing operation of the housekeeping service personnel, and sending a user placing request to a housekeeping server, wherein the user placing request comprises an identifier of a service order so as to request the user placing operation of the service order;

receiving a customer placing confirmation notice for the service order returned by the home administration server, and updating the state of the service order to be a confirmed customer placing;

responding to claiming resource data operation initiated by an housekeeping service personnel for the service order, and sending a claiming resource data request to the housekeeping server, wherein the claiming resource data request comprises service working hours of the service order, so that the housekeeping server can issue resource data to the housekeeping service personnel according to set working hour granularity and the service working hours;

and receiving a resource data claiming completion notification returned by the home administration server so as to notify the home administration service personnel of completing the resource data claiming.

14. A computer-readable storage medium, in which a computer program is stored which, when being executed by a processor, causes the processor to carry out the steps of the method according to any one of claims 1 to 7.

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