CN112019421A - Telephone traffic machine and message comprehensive processing method, device and system thereof - Google Patents
Telephone traffic machine and message comprehensive processing method, device and system thereof Download PDFInfo
- Publication number
- CN112019421A CN112019421A CN202010844227.XA CN202010844227A CN112019421A CN 112019421 A CN112019421 A CN 112019421A CN 202010844227 A CN202010844227 A CN 202010844227A CN 112019421 A CN112019421 A CN 112019421A
- Authority
- CN
- China
- Prior art keywords
- message
- voice
- instant
- content
- file
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
- H04L51/046—Interoperability with other network applications or services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/21—Monitoring or handling of messages
- H04L51/224—Monitoring or handling of messages providing notification on incoming messages, e.g. pushed notifications of received messages
Landscapes
- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
Abstract
The application relates to a telephone traffic machine and a method, a device and a system for comprehensively processing messages thereof, wherein the method comprises the following steps: acquiring an instant message of an application program; identifying at least one of characters, pictures, voice and video in the instant message; generating an instant voice message according to at least one of the characters, the pictures, the voice and the video, wherein the instant voice message is used for describing the instant message; playing the instant voice message to a user, and acquiring a response message input by the user according to the instant voice message; recognizing voice content in the response message, and generating an execution instruction according to the voice content; feeding back the execution instruction to the application program so as to enable the application program to execute the execution instruction. By the scheme, the user does not need to switch among the application programs, and the user operation is simpler and more convenient.
Description
Technical Field
The present application relates to the technical field of telephone traffic machine communication, and in particular, to a telephone traffic machine and a method, an apparatus, and a system for comprehensively processing messages thereof.
Background
With the development of networks, workers gradually become accustomed to using instant messages of application programs to realize business communication instead of relying on public switched telephone network communication.
In the method provided by the prior art, when receiving an instant message from an application program, a worker can process the instant message by starting the application program at a user terminal;
however, when the instant messages come from a plurality of different network programs, the instant messages are messy due to a plurality of application programs, and by the method provided by the prior art, in a scene where the instant messages are messy, a worker can only respectively start the plurality of network programs and process the instant messages one by one, and the work efficiency is reduced on the contrary.
Disclosure of Invention
Aiming at the defects in the prior art, the invention aims to provide a comprehensive processing method for telephone traffic machine messages.
The purpose of the application is realized by the following technical scheme: a method for comprehensive processing of telephone traffic machine messages, comprising the following steps:
acquiring an instant message of an application program;
identifying at least one of characters, pictures, voice and video in the instant message;
generating an instant voice message according to at least one of the characters, the pictures, the voice and the video, wherein the instant voice message is used for describing the instant message;
playing the instant voice message to a user, and acquiring a response message input by the user according to the instant voice message;
recognizing voice content in the response message, and generating an execution instruction according to the voice content;
feeding back the execution instruction to the application program so as to enable the application program to execute the execution instruction.
The present application may be further configured in a preferred example to: the instant message is used for indicating schedule, the instant message comprises at least one of words, pictures and voice, and the identifying at least one of the words, the pictures, the voice and the video in the instant message comprises:
identifying the contents of schedule time, schedule content, schedule location and schedule participants in the messages contained in the characters, the voice and the pictures;
the information contained in the picture comprises a two-dimensional code, a bar code and a website.
The present application may be further configured in a preferred example to: the instant message is used for indicating schedule, the voice content in the response message is identified, and the generation of the execution instruction according to the voice content comprises the following steps:
judging whether an objection message to schedule time, schedule content, schedule location and schedule participants exists in the response message;
if the objection message exists, generating a first execution instruction for indicating objection according to the objection message;
and if the objection message does not exist, generating a second execution instruction for indicating the reminding.
The present application may be further configured in a preferred example to: the instant message is used for indicating the initiation of a session, the instant message comprises at least one of words, voice and pictures, and the identification of at least one of words, pictures, voice and videos in the instant message comprises:
identifying the content of a conversation initiator and a conversation receiver in the messages contained in the characters, the voice and the pictures;
the information contained in the picture comprises a two-dimensional code, a bar code and a website.
The present application may be further configured in a preferred example to: the instant message is used for indicating the initiation of a session, the voice content in the response message is identified, and the generation of the execution instruction according to the voice content comprises the following steps:
judging whether an objection message to the session initiator and the session receiver exists in the response message;
if the objection message exists, generating a first execution instruction for indicating objection according to the objection message;
and if the objection message does not exist, generating a second execution instruction for indicating the session initiation.
The present application may be further configured in a preferred example to: the instant message is used for indicating file transmission and file display, the instant message comprises a file and at least one of characters and voice, and the identification of the at least one of the characters, the pictures, the voice and the video in the instant message comprises the following steps:
recognizing the characters and the voice to indicate the content of the file introduction message; the file introduction message comprises a file name and a file purpose;
and judging whether the file content is correct or not according to the file introduction message, and generating a message for indicating whether the file content is correct or not.
The present application may be further configured in a preferred example to: the judging whether the file content is correct comprises:
judging whether a field corresponding to the file introduction message exists in the message contained in the file content, if so, judging other elements, and if not, sending a first reminding instruction for reminding a user;
the judging of the other elements comprises the following steps:
judging the position of the seal and the content of the seal, and respectively generating a second reminding instruction and a third reminding instruction corresponding to the position of the seal and the content of the seal according to the judgment result.
The present application may be further configured in a preferred example to: the instant message is used for indicating file transmission and file display, the voice content in the response message is identified, and the generation of the execution instruction according to the voice content comprises the following steps:
acquiring a response instruction used for indicating file processing in the response message;
identifying at least one of a save, forward, rename, compress, collect in the response instruction.
The second purpose of the application is to provide comprehensive processing equipment for telephone traffic machine messages.
The second purpose of the application is realized by the following technical scheme: an attendant message integrated processing device, the device comprising:
the acquisition module is used for acquiring the instant message of the application program;
the identification module is used for identifying at least one of characters, pictures, voice and videos in the instant message;
the processing module is used for generating an instant voice message according to at least one of the characters, the pictures, the voice and the videos;
the voice output module is used for playing the instant voice message to the user and acquiring a response message input by the user according to the instant voice message;
the identification module is also used for identifying the voice content in the response message and generating an execution instruction according to the voice content;
and the sending module is used for sending the execution instruction to the application program so as to enable the application program to execute the execution instruction.
The third purpose of the application is to provide a telephone traffic machine message comprehensive processing system.
The third purpose of the application is realized by the following technical scheme: an integrated processing system for telephone traffic machine message, characterized in that the system comprises
The acquisition device is used for acquiring the instant message of the application program;
the identification device is used for identifying at least one of characters, pictures, voice and videos in the instant message;
the processing device is used for generating an instant voice message according to at least one of the characters, the pictures, the voice and the videos;
the voice output device is used for playing the instant voice message to the user and acquiring a response message input by the user according to the instant voice message;
the recognition device is also used for recognizing the voice content in the response message and generating an execution instruction according to the voice content;
and the sending device is used for sending the execution instruction to the application program so as to enable the application program to execute the execution instruction.
To sum up, the application comprises the following beneficial technical effects:
when receiving the messages of each application program, the messages can be processed, so that the messages of various types are converted into voice messages played by a user, the user can know the messages of various application programs only by receiving the voice messages, and the trouble of switching the application programs is avoided;
meanwhile, after the user receives the voice message, the application can also receive the feedback message of the user, so that the application program is controlled to perform required operations, such as timing reminding, file forwarding, session initiation and the like.
Drawings
Fig. 1 is a flowchart of a comprehensive processing method for telephone traffic machine messages according to an embodiment of the present application;
fig. 2 is a flowchart of a comprehensive processing method for telephone traffic machine messages according to an embodiment of the present application;
fig. 3 is a schematic structural diagram of an integrated processing device for telephone traffic machine messages according to an embodiment of the present application;
fig. 4 is a schematic diagram of an integrated processing system for an attendant message according to an embodiment of the present application.
Detailed Description
To make the purpose, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
Fig. 1 is a flowchart illustrating a method for integrated processing of an attendant message according to an embodiment, the method comprising the steps of:
in step S101, an instant message of an application program is acquired.
In step S102, at least one of text, picture, voice, and video in the instant message is identified.
Specifically, the instant message is used to indicate the schedule, the instant message includes at least one of text, picture and voice, and the process in step S102 may be:
identifying the contents of schedule time, schedule content, schedule location and schedule participants in messages contained in the characters, the voice and the pictures; the picture contains messages including two-dimensional codes, bar codes and web addresses.
Optionally, the instant message may be further configured to indicate session initiation, where the instant message includes at least one of text, voice, and pictures, and the process in step S102 may further be:
identifying the content of a conversation initiator and a conversation receiver in messages contained in characters, voice and pictures; the picture contains messages including two-dimensional codes, bar codes and web addresses.
Optionally, the instant message is used to indicate file transmission and file display, the instant message includes a file and at least one of text and voice, and the process in step S102 may further be:
recognizing characters and voice for indicating the content of file introduction information; the file introduction message comprises a file name and a file purpose; and judging whether the file content is correct or not according to the file introduction message, and generating a message for indicating whether the file content is correct or not.
In the above process, the process of determining whether the file content is correct may include:
judging whether a field corresponding to the file introduction message exists in the message contained in the file content;
if yes, judging other elements;
if the first reminding instruction does not exist, sending a first reminding instruction for reminding the user;
the process of determining the remaining elements may include:
and judging the position of the seal and the content of the seal, and respectively generating a second reminding instruction and a third reminding instruction corresponding to the position of the seal and the content of the seal according to the judgment result.
In step S103, an instant voice message is generated according to at least one of the text, the picture, the voice and the video, and the instant voice message is used to describe the instant message.
In step S104, the instant voice message is played to the user, and a response message input by the user according to the instant voice message is acquired.
In step S105, the voice content in the response message is recognized, and an execution instruction is generated based on the voice content.
Specifically, the instant message is used to indicate the schedule, and the process in step S105 may be:
judging whether an objection message to schedule time, schedule content, schedule location and schedule participants exists in the response message;
if the objection message exists, generating a first execution instruction for indicating objection according to the objection message;
and if the objection message does not exist, generating a second execution instruction for indicating the reminding.
Optionally, the instant message is used to indicate session initiation, and the process in step S105 may further be:
judging whether the response message contains an objection message to the session initiator and the session receiver;
if the objection message exists, generating a first execution instruction for indicating objection according to the objection message;
and if the objection message does not exist, generating a second execution instruction for indicating the session initiation.
Optionally, the instant message is used to instruct file transmission and file display, and the process in step S105 may further be:
acquiring a response instruction used for indicating file processing in a response message;
at least one of save, forward, rename, compress, collect in the response instruction is identified.
In step S106, the execution instruction is fed back to the application program, so that the application program executes the execution instruction.
In another preferred embodiment provided by the present application, the process in step S101 may specifically be:
the user terminal and the telephone traffic machine are connected in a wireless or Bluetooth or near field communication mode, and after the application program receives the message sent by the corresponding server, the user equipment forwards the instant message to the telephone traffic machine.
In order to further explain the method described in the embodiment of the present application, the application program may be a basic call program that is matched with a SIM card in a mobile phone, or may be a program such as QQ, wechat, nailing, and arbibaba, and the instant messages of each application program are uniformly acquired by a telephone server.
Optionally, in practical application, in order to further improve the security of the instant message transmission process, the process in step S101 may further be:
after the application program receives the instant message sent by the server corresponding to the application program, the user equipment verifies the safety of communication connection between the user equipment and the telephone traffic machine and verifies the equipment information of the telephone traffic machine;
after successful authentication, the user device forwards the instant message to the attendant.
Optionally, in practical application, in order to further improve the security of the instant message transmission process, the process in step S101 may further be:
encrypting the instant message and transmitting the instant message, wherein the process can be that the user equipment randomly generates a password before sending the instant message and sends the password to a telephone operator;
the user equipment encrypts the instant message according to the password;
the telephone machine decrypts the instant message after receiving the instant message, and the process can be that the telephone machine encrypts the instant message through the received password.
The telephone traffic machine decrypts the instant message after receiving the instant message.
Optionally, in practical applications, in order to further improve the efficiency of message transmission, the process in step S101 may further be:
the user equipment sets the priority of the instant message;
after the application program receives the message sent by the corresponding server, the user equipment sets the sending sequence of the instant message according to the priority;
and the user equipment forwards the instant message to the telephone traffic machine according to the sending sequence.
In another preferred embodiment provided by the present application, the instant message is used for indicating a schedule, the instant message includes at least one of text, pictures and voice, and the process of step S102 may be specifically implemented by at least one of the following steps:
and identifying the contents of the schedule time, the schedule content, the schedule place and the schedule participants in the text message and the voice message.
Specifically, semantic recognition is performed in connection with the context, and the content in the text message and the voice message is monitored according to the semantic recognition.
For example, a database is preset locally, and when the schedule is indicated by using the instant message, the template fields stored in the database about the schedule time, the schedule content, the schedule location and the schedule participants are compared with the text message in the instant message, so as to obtain the specific schedule content about the schedule time, the schedule content, the schedule location and the schedule participants in the text message.
Optionally, to further improve efficiency, other messages with the schedule may also be monitored to facilitate changes. The monitoring means may also be a contact context for speech recognition.
Identifying the contents of schedule time, schedule content, schedule places and schedule participants in the messages contained in the pictures;
the picture contains messages including two-dimensional codes, bar codes and web addresses.
Specifically, the two-dimensional code and the bar code store specific schedule information, and the link points to the specific schedule information;
optionally, in order to improve security, the schedule information corresponding to the two-dimensional code, the barcode and the website further stores information of the participating device, and the information can be read only when the telephone traffic machine is successfully verified as the verified device, or else, the information is ignored or forwarded to the participating device indicated by the two-dimensional code and the barcode;
optionally, in order to improve security, before the two-dimensional code, the barcode and the website are identified, the two-dimensional code, the barcode and the website may be verified to prevent malicious links from being pointed; the authentication means may be a pre-read.
Optionally, for other types of pictures, for example, the picture is a screenshot containing text, the text in the picture message is obtained in a mode of converting the picture into the text, and the processing is performed according to a processing mode of the text message.
In another preferred embodiment provided by the present application, the instant message may further be used to indicate session initiation, the instant message includes at least one of text, voice and picture, and the process in step S102 may specifically be:
and recognizing the text message and the voice message to indicate the content of the conversation initiator and the conversation receiver.
Specifically, the message contained in the recognized text and voice is used for indicating the contents of a conversation initiator and a conversation receiver;
specifically, semantic recognition is performed in connection with the context, and the content in the text message and the voice message is monitored according to the semantic recognition.
For example, a database is preset locally, when a session is instructed to be initiated by using an instant message, template fields stored in the database and related to a session initiator and a session receiver are identified, and according to a text-to-speech conversion technology, a speech message is generated from the acquired information of the session initiator and the session receiver and is played to a user.
Optionally, to further improve efficiency, other messages with the schedule may also be monitored to facilitate changes. The monitoring means may also be a contact context for speech recognition.
The information contained in the identification picture is used for indicating the contents of the conversation initiator and the conversation receiver, and the message contained in the picture comprises a two-dimensional code, a bar code and a website address.
Optionally, in order to improve security, the schedule information corresponding to the two-dimensional code, the barcode and the website further stores information of the participating device, and the information can be read only when the telephone traffic machine is successfully verified as the verified device, or else, the information is ignored or forwarded to the participating device indicated by the two-dimensional code and the barcode;
optionally, in order to improve security, before the two-dimensional code, the barcode and the website are identified, the two-dimensional code, the barcode and the website may be verified to prevent malicious links from being pointed; the authentication means may be a pre-read.
In another preferred embodiment provided by the present application, the process in step S103 may specifically be:
when the instant voice message is generated, an identification word can be added to each instant voice message according to different source application programs of the instant message, and the identification word can be a segment of text content played together with the instant voice message;
such as "receiving QQ message", "receiving nail message", "receiving WeChat message", "receiving SMS message", etc., and may also be a number, or a letter, symbol, etc., used to refer to applications from different sources.
In another preferred embodiment provided by the present application, the process in step S104 may specifically be:
after the voice message is generated, the voice message is sent to the user, and after the user hears the voice message, the feedback of the message can be directly carried out. For example, when indicating a schedule, the user can directly provide comments in the feedback regarding the received schedule time, schedule content, schedule location, and presence of schedule participants, so that the comments are fed back to the corresponding application. If no objection message is present, a reminder of the schedule can be set to remind the user to attend on time as the schedule time approaches. When the conversation is indicated to be initiated, the method and the device can provide the objection information for feedback according to whether the corresponding conversation initiator and the corresponding conversation receiver are inconvenient to answer the conversation or not.
In another preferred embodiment provided by the present application, the process in step S105 may specifically be: and setting a response message library in the database, reading the voice content fed back by the user, and calling a corresponding description statement from the response message library through the recognition of the voice content to generate an execution instruction. For example, the user replies with numbers 1, 2 and 3, and the response message library feeds back other users according to the response message with proper number calling words.
In another preferred embodiment provided by the present application, the process in step S106 may further be: and after receiving the execution instruction, the application program sends the information fed back by the user back to the corresponding application program, so that the application program executes the feedback operation of the user.
Fig. 2 is a diagram illustrating a method for integrated processing of an attendant message, according to an example embodiment. Referring to fig. 2, the method includes: the instant message is used to indicate file transmission and file display, the instant message includes a file and at least one of text and voice, and the process in step S202 may specifically be:
the file introduction message comprises a file name and a file use, specifically, semantic recognition is carried out in connection with context, and contents in the text message and the voice message are monitored according to the semantic recognition, so that the file introduction message is extracted.
For example, when a document such as a business license, a certificate of qualification, or a certificate of eligibility is identified, the content indicating a document introduction message including a document name and a document use is acquired, and then whether the document content is correct or not is determined according to the document introduction message.
Optionally, in order to improve security, the file is pre-read to prevent the file from being a virus file;
optionally, in order to improve security, the file sending device is verified, and the permission of the file reading device is verified at the same time
Optionally, for convenience of management, recording operations of the device on the file; and fed back to the sending device.
In step S203, the process of determining whether the file content is correct may specifically be: judging whether a field corresponding to the file introduction message exists in the message contained in the file content, if so, judging other elements, and if not, sending a first reminding instruction for reminding a user
In step S204, the process of determining whether the remaining elements are correct may specifically be: the other elements specifically refer to the position and content of the seal. When the position of the seal and the content of the seal are judged, if the position of the seal is wrong, a second reminding instruction is sent out, and if the content of the seal is wrong, a third reminding instruction is sent out. Therefore, the user can quickly obtain the judgment result according to different reminding instructions.
And in the judging process, the template picture introduced into the database is compared with the file content in a characteristic way for identification. One of the commonly used image recognition methods is template matching, which means that a temporary image is continuously cut out from an input image message and matched with a template image as the name suggests, if the similarity is high enough, we are considered to find a due target, and the most common matching methods include a square error matching method, a correlation coefficient matching method and the like.
Except for judgment of the seal and file introduction information, when picture characteristic identification is carried out, special industry professional pictures in the industry are pre-stored in a database, such as engineering drawings in the engineering industry, circuit drawings in the electronic industry and the like, and when the drawings appear in an application program, main characteristics in the pictures are found through a template matching algorithm to identify the drawings.
In step S205, recognizing the voice content in the response message, and generating the execution instruction according to the voice content specifically includes:
and acquiring a response instruction used for indicating file processing in the response message, and then identifying at least one of saving, forwarding, renaming, compressing and collecting in the response instruction to perform corresponding operation on the file.
Specifically, the information is forwarded to all related personnel through voice recognition; collecting files, such as webpage files, according to the characteristics of the files; compression is performed according to network conditions and device conditions.
Fig. 3 is an illustration of an attendant message integrated processing device in accordance with an example embodiment. Referring to fig. 3, the apparatus includes:
an obtaining module 301, configured to obtain an instant message of an application;
an identifying module 302, configured to identify at least one of a text, a picture, a voice, and a video in the instant message;
the processing module 303 is configured to generate an instant voice message according to at least one of a text, a picture, a voice, and a video;
the voice output module 304 is used for playing the instant voice message to the user and acquiring a response message input by the user according to the instant voice message;
the recognition module is also used for recognizing the voice content in the response message and generating an execution instruction according to the voice content;
the sending module 305 is configured to send the execution instruction to the application program, so that the application program executes the execution instruction.
Specifically, the obtaining module 301 obtains the instant message of the application program.
The instant message is used for indicating the schedule, the instant message includes at least one of text, pictures and voice, and the recognition module 302 is used for:
identifying the contents of schedule time, schedule content, schedule location and schedule participants in messages contained in the characters, the voice and the pictures; the picture contains messages including two-dimensional codes, bar codes and web addresses.
The instant message may also be used to indicate a session initiation, the instant message including at least one of text, voice, and pictures, the recognition module 302 is used to:
identifying the content of a conversation initiator and a conversation receiver in messages contained in characters, voice and pictures; the picture contains messages including two-dimensional codes, bar codes and web addresses.
Optionally, the instant message is used to instruct file transmission and file display, the instant message includes a file and at least one of text and voice, and the recognition module 302 is used to:
recognizing characters and voice for indicating the content of file introduction information; the file introduction message comprises a file name and a file purpose; and judging whether the file content is correct or not according to the file introduction message, and generating a message for indicating whether the file content is correct or not.
In the above process, the identifying module 302 is configured to:
judging whether a field corresponding to the file introduction message exists in the message contained in the file content;
if yes, judging other elements;
if the first reminding instruction does not exist, sending a first reminding instruction for reminding the user;
the process of determining the remaining elements may include:
and judging the position of the seal and the content of the seal, and respectively generating a second reminding instruction and a third reminding instruction corresponding to the position of the seal and the content of the seal according to the judgment result.
The processing module 303 is configured to generate an instant voice message according to at least one of a text, a picture, a voice, and a video, where the instant voice message is used to describe the instant message.
The voice output module 304 is configured to play the instant voice message to the user, and obtain a response message input by the user according to the instant voice message.
The recognition module 302 is further configured to recognize the voice content in the response message and generate an execution instruction according to the voice content.
Specifically, the instant message is used to indicate a schedule, and the identification module 302 is used to:
judging whether an objection message to schedule time, schedule content, schedule location and schedule participants exists in the response message;
if the objection message exists, generating a first execution instruction for indicating objection according to the objection message;
and if the objection message does not exist, generating a second execution instruction for indicating the reminding.
Optionally, the instant message is used to indicate session initiation, and the identifying module 302 is further configured to:
judging whether the response message contains an objection message to the session initiator and the session receiver;
if the objection message exists, generating a first execution instruction for indicating objection according to the objection message;
and if the objection message does not exist, generating a second execution instruction for indicating the session initiation.
Optionally, the instant message is used to instruct file transmission and file display, and the identification module 302 is further configured to:
acquiring a response instruction used for indicating file processing in a response message;
at least one of save, forward, rename, compress, collect in the response instruction is identified.
The sending module 305 is configured to feed back the execution instruction to the application program, so that the application program executes the execution instruction.
Fig. 4 is an illustration of an integrated attendant message processing system in accordance with an exemplary embodiment. Referring to fig. 4, the system includes: an obtaining device 401, configured to obtain an instant message of an application;
identifying means 402 for identifying at least one of text, picture, voice and video in the instant message;
a processing device 403, configured to generate an instant voice message according to at least one of a text, a picture, a voice and a video;
a voice output device 404, configured to play an instant voice message to a user, and obtain a response message input by the user according to the instant voice message;
the recognition device is also used for recognizing the voice content in the response message and generating an execution instruction according to the voice content;
sending means 405 is configured to send the execution instruction to the application program, so that the application program executes the execution instruction.
Specifically, the obtaining device 401 obtains the instant message of the application program.
The instant message is used for indicating the schedule, the instant message includes at least one of text, pictures and voice, and the recognition device 402 is used for:
identifying the contents of schedule time, schedule content, schedule location and schedule participants in messages contained in the characters, the voice and the pictures; the picture contains messages including two-dimensional codes, bar codes and web addresses.
The instant message may further be used to indicate a session initiation, the instant message including at least one of text, voice, and pictures, the recognition device 402 is used to:
identifying the content of a conversation initiator and a conversation receiver in messages contained in characters, voice and pictures; the picture contains messages including two-dimensional codes, bar codes and web addresses.
Optionally, the instant message is used to instruct file transmission and file display, the instant message includes a file and at least one of text and voice, and the recognition device 402 is used to:
recognizing characters and voice for indicating the content of file introduction information; the file introduction message comprises a file name and a file purpose; and judging whether the file content is correct or not according to the file introduction message, and generating a message for indicating whether the file content is correct or not.
In the above process, the identifying means 402 is configured to:
judging whether a field corresponding to the file introduction message exists in the message contained in the file content;
if yes, judging other elements;
if the first reminding instruction does not exist, sending a first reminding instruction for reminding the user;
the process of determining the remaining elements may include:
and judging the position of the seal and the content of the seal, and respectively generating a second reminding instruction and a third reminding instruction corresponding to the position of the seal and the content of the seal according to the judgment result.
The processing device 403 is configured to generate an instant voice message according to at least one of text, picture, voice and video, where the instant voice message is used to describe the instant message.
The voice output device 404 is configured to play the instant voice message to the user and obtain a response message input by the user according to the instant voice message.
The recognition means 402 is further configured to recognize the voice content in the response message and generate the execution instruction according to the voice content.
Specifically, the instant message is used to indicate a schedule, and the identifying means 402 is used to:
judging whether an objection message to schedule time, schedule content, schedule location and schedule participants exists in the response message;
if the objection message exists, generating a first execution instruction for indicating objection according to the objection message;
and if the objection message does not exist, generating a second execution instruction for indicating the reminding.
Optionally, the instant message is used to indicate session initiation, and the identifying means 402 is further configured to:
judging whether the response message contains an objection message to the session initiator and the session receiver;
if the objection message exists, generating a first execution instruction for indicating objection according to the objection message;
and if the objection message does not exist, generating a second execution instruction for indicating the session initiation.
Optionally, the instant message is used to instruct file transmission and file display, and the identifying means 402 is further used to:
acquiring a response instruction used for indicating file processing in a response message;
at least one of save, forward, rename, compress, collect in the response instruction is identified.
The sending device 405 is used for feeding back the execution instruction to the application program, so that the application program executes the execution instruction.
It should be noted that: when the integrated processing device and the integrated processing system for telephone traffic machine messages provided by the above embodiments execute the integrated processing method for telephone traffic machine messages, only the division of the above functional modules is taken as an example, in practical applications, the above functions may be distributed by different functional modules according to needs, that is, the internal structures of the device and the device are divided into different functional modules, so as to complete all or part of the above described functions. In addition, the embodiments of the method, the device, and the system for comprehensive processing of the telephone traffic machine message provided by the foregoing embodiments belong to the same concept, and specific implementation processes thereof are described in detail in the embodiments of the method and are not described herein again.
The embodiments of the present invention are preferred embodiments of the present application, and the scope of protection of the present application is not limited by the embodiments, so: all equivalent changes made according to the structure, shape and principle of the present application shall be covered by the protection scope of the present application.
Claims (10)
1. A method for comprehensive processing of telephone traffic machine messages, the method comprising:
acquiring an instant message of an application program;
identifying at least one of characters, pictures, voice and video in the instant message;
generating an instant voice message according to at least one of the characters, the pictures, the voice and the video, wherein the instant voice message is used for describing the instant message;
playing the instant voice message to a user, and acquiring a response message input by the user according to the instant voice message;
recognizing voice content in the response message, and generating an execution instruction according to the voice content;
feeding back the execution instruction to the application program so as to enable the application program to execute the execution instruction.
2. The integrated processing method of claim 1, wherein the instant message is used for indicating a schedule, the instant message comprises at least one of text, pictures and voice, and the recognizing at least one of text, pictures, voice and video in the instant message comprises:
identifying the contents of schedule time, schedule content, schedule location and schedule participants in the messages contained in the characters, the voice and the pictures;
the information contained in the picture comprises a two-dimensional code, a bar code and a website.
3. The integrated processing method of telephone traffic machine message as claimed in claim 2, wherein said instant message is used for indicating schedule, said recognizing voice content in said response message, and generating execution instruction according to said voice content comprises:
judging whether an objection message to schedule time, schedule content, schedule location and schedule participants exists in the response message;
if the objection message exists, generating a first execution instruction for indicating objection according to the objection message;
and if the objection message does not exist, generating a second execution instruction for indicating the reminding.
4. The integrated processing method of telephone traffic machine message as claimed in claim 1, characterized in that: the instant message is used for indicating the initiation of a session, the instant message comprises at least one of words, voice and pictures, and the identification of at least one of words, pictures, voice and videos in the instant message comprises:
identifying the content of a conversation initiator and a conversation receiver in the messages contained in the characters, the voice and the pictures;
the information contained in the picture comprises a two-dimensional code, a bar code and a website.
5. The integrated processing method of telephone traffic machine message as claimed in claim 4, characterized in that: the instant message is used for indicating the initiation of a session, the voice content in the response message is identified, and the generation of the execution instruction according to the voice content comprises the following steps:
judging whether an objection message to the session initiator and the session receiver exists in the response message;
if the objection message exists, generating a first execution instruction for indicating objection according to the objection message;
and if the objection message does not exist, generating a second execution instruction for indicating the session initiation.
6. The integrated processing method of telephone traffic machine message as claimed in claim 1, characterized in that: the instant message is used for indicating file transmission and file display, the instant message comprises a file and at least one of characters and voice, and the identification of the at least one of the characters, the pictures, the voice and the video in the instant message comprises the following steps:
recognizing the characters and the voice to indicate the content of the file introduction message; the file introduction message comprises a file name and a file purpose;
and judging whether the file content is correct or not according to the file introduction message, and generating a message for indicating whether the file content is correct or not.
7. The integrated processing method of telephone traffic machine message as claimed in claim 6, wherein said judging whether the file content is correct includes:
judging whether a field corresponding to the file introduction message exists in the message contained in the file content, if so, judging other elements, and if not, sending a first reminding instruction for reminding a user;
the judging of the other elements comprises the following steps:
judging the position of the seal and the content of the seal, and respectively generating a second reminding instruction and a third reminding instruction corresponding to the position of the seal and the content of the seal according to the judgment result.
8. The integrated processing method of telephone traffic machine message as claimed in claim 7, wherein said instant message is used for instructing file transmission and file display, said recognizing voice content in said response message, and generating execution instruction according to said voice content comprises:
acquiring a response instruction used for indicating file processing in the response message;
identifying at least one of a save, forward, rename, compress, collect in the response instruction.
9. An integrated attendant message processing apparatus, comprising:
an acquisition module (301) for acquiring an instant message of an application program;
an identification module (302) for identifying at least one of text, pictures, voice and video in the instant message;
a processing module (303) for generating an instant voice message according to at least one of the text, the picture, the voice and the video;
the voice output module (304) is used for playing the instant voice message to the user and acquiring a response message input by the user according to the instant voice message;
the identification module (302) is further used for identifying the voice content in the response message and generating an execution instruction according to the voice content;
a sending module (305) for sending the execution instruction to the application program so as to enable the application program to execute the execution instruction.
10. An integrated processing system for telephone traffic machine message, characterized in that the system comprises
An acquisition means (401) for acquiring an instant message of an application;
-identifying means (402) for identifying at least one of text, pictures, speech and video in said instant message;
processing means (403) for generating an instant voice message according to at least one of the text, the picture, the voice and the video;
the voice output device (404) is used for playing the instant voice message to the user and acquiring a response message input by the user according to the instant voice message;
the recognition device (402) is further used for recognizing the voice content in the response message and generating an execution instruction according to the voice content;
sending means (405) for sending the execution instruction to the application program to cause the application program to execute the execution instruction.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010844227.XA CN112019421A (en) | 2020-08-20 | 2020-08-20 | Telephone traffic machine and message comprehensive processing method, device and system thereof |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010844227.XA CN112019421A (en) | 2020-08-20 | 2020-08-20 | Telephone traffic machine and message comprehensive processing method, device and system thereof |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN112019421A true CN112019421A (en) | 2020-12-01 |
Family
ID=73505274
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202010844227.XA Pending CN112019421A (en) | 2020-08-20 | 2020-08-20 | Telephone traffic machine and message comprehensive processing method, device and system thereof |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN112019421A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113411251A (en) * | 2021-06-16 | 2021-09-17 | 维沃移动通信（杭州）有限公司 | Multi-message distribution method and device, electronic equipment and readable storage medium |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101494831A (en) * | 2008-01-26 | 2009-07-29 | 华为技术有限公司 | Method, terminal and server for initiating conversation |
| US20100004010A1 (en) * | 2008-07-04 | 2010-01-07 | Shin Joon-Hun | Mobile terminal and file transmission method thereof |
| CN106126080A (en) * | 2016-06-22 | 2016-11-16 | 北京云知声信息技术有限公司 | Voice management method and device |
| CN106357928A (en) * | 2016-11-04 | 2017-01-25 | 珠海市魅族科技有限公司 | Schedule reminding method and terminal |
| CN106791015A (en) * | 2016-11-29 | 2017-05-31 | 维沃移动通信有限公司 | A kind of message is played and answering method and device |
-
2020
- 2020-08-20 CN CN202010844227.XA patent/CN112019421A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101494831A (en) * | 2008-01-26 | 2009-07-29 | 华为技术有限公司 | Method, terminal and server for initiating conversation |
| US20100004010A1 (en) * | 2008-07-04 | 2010-01-07 | Shin Joon-Hun | Mobile terminal and file transmission method thereof |
| CN106126080A (en) * | 2016-06-22 | 2016-11-16 | 北京云知声信息技术有限公司 | Voice management method and device |
| CN106357928A (en) * | 2016-11-04 | 2017-01-25 | 珠海市魅族科技有限公司 | Schedule reminding method and terminal |
| CN106791015A (en) * | 2016-11-29 | 2017-05-31 | 维沃移动通信有限公司 | A kind of message is played and answering method and device |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113411251A (en) * | 2021-06-16 | 2021-09-17 | 维沃移动通信（杭州）有限公司 | Multi-message distribution method and device, electronic equipment and readable storage medium |
| CN113411251B (en) * | 2021-06-16 | 2022-08-02 | 维沃移动通信（杭州）有限公司 | Multi-message distribution method and device, electronic equipment and readable storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US10423958B2 (en) | Method, apparatus and system for voice verification | |
| CN110392054B (en) | Login verification method, device, system, equipment and readable storage medium | |
| JP3986523B2 (en) | Message authentication apparatus and method for mobile communication system | |
| US20070257982A1 (en) | Systems and methods for remotely controlling mobile stations | |
| CN109612517B (en) | Product production abnormity analysis method, data server, monitoring equipment and medium | |
| CN105430072A (en) | Method, system and device for selecting push message forwarding object | |
| CN112019421A (en) | Telephone traffic machine and message comprehensive processing method, device and system thereof | |
| CN111131323A (en) | Message transmission method and related device | |
| CN113778590B (en) | Remote assistance method, device, electronic equipment and medium | |
| CN1925520A (en) | Method for processing instant message in wireless terminal and wireless terminal | |
| CN101119545B (en) | Encoding label based information processing system and information processing method | |
| CN105207777A (en) | Network information verification method and apparatus | |
| CN110768925B (en) | Verification method and device for verification code short message | |
| CN106912032B (en) | Information processing method, system, client and server | |
| CN110493735B (en) | Short message processing method and device | |
| CN114390452A (en) | Message sending method and related equipment | |
| CN112822231A (en) | Information sending system and method | |
| CN111639895A (en) | Package distribution method and device, terminal equipment and storage medium | |
| CN106936816B (en) | Method and system for inquiring and positioning | |
| KR102242588B1 (en) | Fax system using the mms in mobile communication terminal | |
| KR102242590B1 (en) | Fax system using the mms in mobile communication terminal | |
| CN115065944B (en) | Conference information notification method, 5G message center and computer readable storage medium | |
| CN112202701B (en) | Data processing method, device, server, terminal, system and storage medium | |
| CN113409789B (en) | Intelligent voice call method, device and system | |
| CN115426509B (en) | Live broadcast information synchronization method, device, equipment and storage medium |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20201201 |