CN111985754A - Emergency rescue command method and system - Google Patents
Emergency rescue command method and system Download PDFInfo
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- CN111985754A CN111985754A CN202010329843.1A CN202010329843A CN111985754A CN 111985754 A CN111985754 A CN 111985754A CN 202010329843 A CN202010329843 A CN 202010329843A CN 111985754 A CN111985754 A CN 111985754A
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Abstract
The invention discloses an emergency rescue command method and an emergency rescue command system, which comprise the following steps: a plurality of emergency disposal plan groups configured according to levels, wherein each level of emergency disposal plan group correspondingly serves rescue requests with at least one type of priority; transferring the rescue request into a queue of an emergency disposal plan group with a level corresponding to the priority of the rescue request for queuing; according to the length of the queuing time, the call requests in the queues of all levels of emergency disposal plan sets are distributed to the idle emergency disposal plans of the levels of emergency disposal plan sets in sequence; and each level of emergency disposal plan set is respectively configured with overflow time, and when the queuing time of a rescue request in the queue of the level of emergency disposal plan set reaches the overflow time of the level of emergency disposal plan set, the call request is transferred to the overflow set. By adopting the processing scheme grading and the SOS calling grading, the rescue efficiency and accuracy are improved.
Description
Technical Field
The invention relates to the field of emergency rescue, in particular to an emergency rescue command method and an emergency rescue command system
Background
In the current society, as the climate becomes warm, extreme weather becomes more and more, and natural disasters such as rainstorm, typhoon, flood and the like increase; and with the social and economic development, the traditional risk is interlaced with the emerging risk, and the safety production accident situation is still severe. In the presence of sudden natural disasters and accidents, due to factors such as sudden nature, urgency and information asymmetry of the accidents, great challenges and difficulties are brought to emergency commanders for commanding.
In view of the above, the present invention provides an effective emergency rescue command method and system.
Disclosure of Invention
The invention aims to provide an emergency rescue command method and an emergency rescue command system, which are used for solving the problems in the background technology.
In order to achieve the purpose, the invention provides the following technical scheme:
an emergency rescue command method comprises the following steps:
acquiring a corresponding emergency disposal plan according to key elements of the emergency;
receiving a rescue request, and acquiring a group, an emergency category and a rescue type of the call request;
acquiring the priority of the call request at least according to the client group and the emergency category of the rescue request;
acquiring an emergency disposal plan corresponding to the service type of the rescue request, wherein the emergency disposal plan comprises a plurality of emergency disposal plan groups configured according to levels, and each level of emergency disposal plan group corresponds to the rescue request with at least one type of priority;
transferring the rescue request into a queue of an emergency disposal plan group with a level corresponding to the priority of the rescue request for queuing;
according to the length of the queuing time, the call requests in the queues of all levels of emergency disposal plan sets are distributed to the idle emergency disposal plans of the levels of emergency disposal plan sets in sequence; and
each level of emergency disposal plan set is respectively configured with overflow time, and when the queuing time of a rescue request in the queue of the level of emergency disposal plan set reaches the overflow time of the level of emergency disposal plan set, the call request is transferred to the overflow set; in the overflow group, according to the priority of each rescue request from high to low, each rescue request is sequentially distributed to the emergency treatment plan of the level corresponding to the priority or the emergency treatment plan of the level lower than the priority.
Preferably, the emergency treatment plan is stored in a database in a list form.
Preferably, the requested group, the emergency category and the rescue type are associated with the emergency treatment plan setting in advance through analysis.
Still provide an emergency rescue command system, include:
establishing an emergency treatment plan module for acquiring a corresponding emergency treatment plan according to key elements of an emergency event;
the rescue request classification module is used for receiving a rescue request and acquiring the group, the emergency category and the rescue type of the call request;
the priority acquisition module is used for acquiring the priority of the call request at least according to the client group and the emergency category of the rescue request;
the emergency disposal plan acquisition module is used for acquiring an emergency disposal plan corresponding to the service type of the rescue request, and comprises a plurality of emergency disposal plan groups configured according to levels, wherein each level of emergency disposal plan group corresponds to at least one type of rescue request with priority;
the help seeking transfer-in queuing module is used for transferring the rescue request into a queue of an emergency disposal plan group with a level corresponding to the priority of the rescue request for queuing;
the emergency disposal plan group module is used for allocating the call requests in the queue of each level of emergency disposal plan groups to the idle emergency disposal plans of the level of emergency disposal plan groups in sequence according to the length of the queue time; and
the allocation scheme module is used for configuring overflow time for each level of emergency disposal plan group, and transferring the call request to the overflow group when the queuing time of a rescue request in the queue of the level of emergency disposal plan group reaches the overflow time of the level of emergency disposal plan group; in the overflow group, according to the priority of each rescue request from high to low, each rescue request is sequentially distributed to the emergency treatment plan of the level corresponding to the priority or the emergency treatment plan of the level lower than the priority.
Compared with the prior art, the invention has the beneficial effects that:
by adopting the processing scheme grading and the SOS calling grading, the rescue efficiency and accuracy are improved.
Drawings
FIG. 1 is a flow chart of the present invention;
fig. 2 is a schematic structural diagram of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Example 1:
an emergency rescue command method comprises the following steps:
acquiring a corresponding emergency disposal plan according to key elements of the emergency;
receiving a rescue request, and acquiring a group, an emergency category and a rescue type of the call request;
acquiring the priority of the call request at least according to the client group and the emergency category of the rescue request;
acquiring an emergency disposal plan corresponding to the service type of the rescue request, wherein the emergency disposal plan comprises a plurality of emergency disposal plan groups configured according to levels, and each level of emergency disposal plan group corresponds to the rescue request with at least one type of priority;
transferring the rescue request into a queue of an emergency disposal plan group with a level corresponding to the priority of the rescue request for queuing;
according to the length of the queuing time, the call requests in the queues of all levels of emergency disposal plan sets are distributed to the idle emergency disposal plans of the levels of emergency disposal plan sets in sequence; and
each level of emergency disposal plan set is respectively configured with overflow time, and when the queuing time of a rescue request in the queue of the level of emergency disposal plan set reaches the overflow time of the level of emergency disposal plan set, the call request is transferred to the overflow set; in the overflow group, according to the priority of each rescue request from high to low, each rescue request is sequentially distributed to the emergency treatment plan of the level corresponding to the priority or the emergency treatment plan of the level lower than the priority.
Preferably, the emergency treatment plan is stored in a database in a list form.
Preferably, the requested group, the emergency category and the rescue type are associated with the emergency treatment plan setting in advance through analysis.
Still provide an emergency rescue command system, include:
establishing an emergency treatment plan module for acquiring a corresponding emergency treatment plan according to key elements of an emergency event;
the rescue request classification module is used for receiving a rescue request and acquiring the group, the emergency category and the rescue type of the call request;
the priority acquisition module is used for acquiring the priority of the call request at least according to the client group and the emergency category of the rescue request;
the emergency disposal plan acquisition module is used for acquiring an emergency disposal plan corresponding to the service type of the rescue request, and comprises a plurality of emergency disposal plan groups configured according to levels, wherein each level of emergency disposal plan group corresponds to at least one type of rescue request with priority;
the help seeking transfer-in queuing module is used for transferring the rescue request into a queue of an emergency disposal plan group with a level corresponding to the priority of the rescue request for queuing;
the emergency disposal plan group module is used for allocating the call requests in the queue of each level of emergency disposal plan groups to the idle emergency disposal plans of the level of emergency disposal plan groups in sequence according to the length of the queue time; and
the allocation scheme module is used for configuring overflow time for each level of emergency disposal plan group, and transferring the call request to the overflow group when the queuing time of a rescue request in the queue of the level of emergency disposal plan group reaches the overflow time of the level of emergency disposal plan group; in the overflow group, according to the priority of each rescue request from high to low, each rescue request is sequentially distributed to the emergency treatment plan of the level corresponding to the priority or the emergency treatment plan of the level lower than the priority.
Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that changes, modifications, substitutions and alterations can be made in these embodiments without departing from the principles and spirit of the invention, the scope of which is defined in the appended claims and their equivalents.
Claims (4)
1. An emergency rescue command method is characterized by comprising the following steps:
acquiring a corresponding emergency disposal plan according to key elements of the emergency;
receiving a rescue request, and acquiring a group, an emergency category and a rescue type of the call request;
acquiring the priority of the call request at least according to the client group and the emergency category of the rescue request;
acquiring an emergency disposal plan corresponding to the service type of the rescue request, wherein the emergency disposal plan comprises a plurality of emergency disposal plan groups configured according to levels, and each level of emergency disposal plan group corresponds to the rescue request with at least one type of priority;
transferring the rescue request into a queue of an emergency disposal plan group with a level corresponding to the priority of the rescue request for queuing;
according to the length of the queuing time, the call requests in the queues of all levels of emergency disposal plan sets are distributed to the idle emergency disposal plans of the levels of emergency disposal plan sets in sequence; and
each level of emergency disposal plan set is respectively configured with overflow time, and when the queuing time of a rescue request in the queue of the level of emergency disposal plan set reaches the overflow time of the level of emergency disposal plan set, the call request is transferred to the overflow set; in the overflow group, according to the priority of each rescue request from high to low, each rescue request is sequentially distributed to the emergency treatment plan of the level corresponding to the priority or the emergency treatment plan of the level lower than the priority.
2. The emergency rescue command method according to claim 1, wherein: the emergency treatment plan is stored in a database in a list form.
3. The emergency rescue command method according to claim 1, wherein: the requested group, emergency category and rescue type are pre-associated with the emergency treatment protocol settings by analysis.
4. An emergency rescue command system, comprising:
establishing an emergency treatment plan module for acquiring a corresponding emergency treatment plan according to key elements of an emergency event;
the rescue request classification module is used for receiving a rescue request and acquiring the group, the emergency category and the rescue type of the call request;
the priority acquisition module is used for acquiring the priority of the call request at least according to the client group and the emergency category of the rescue request;
the emergency disposal plan acquisition module is used for acquiring an emergency disposal plan corresponding to the service type of the rescue request, and comprises a plurality of emergency disposal plan groups configured according to levels, wherein each level of emergency disposal plan group corresponds to at least one type of rescue request with priority;
the help seeking transfer-in queuing module is used for transferring the rescue request into a queue of an emergency disposal plan group with a level corresponding to the priority of the rescue request for queuing;
the emergency disposal plan group module is used for allocating the call requests in the queue of each level of emergency disposal plan groups to the idle emergency disposal plans of the level of emergency disposal plan groups in sequence according to the length of the queue time; and
the allocation scheme module is used for configuring overflow time for each level of emergency disposal plan group, and transferring the call request to the overflow group when the queuing time of a rescue request in the queue of the level of emergency disposal plan group reaches the overflow time of the level of emergency disposal plan group; in the overflow group, according to the priority of each rescue request from high to low, each rescue request is sequentially distributed to the emergency treatment plan of the level corresponding to the priority or the emergency treatment plan of the level lower than the priority.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010329843.1A CN111985754A (en) | 2020-04-23 | 2020-04-23 | Emergency rescue command method and system |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202010329843.1A CN111985754A (en) | 2020-04-23 | 2020-04-23 | Emergency rescue command method and system |
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| CN111985754A true CN111985754A (en) | 2020-11-24 |
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| CN202010329843.1A Pending CN111985754A (en) | 2020-04-23 | 2020-04-23 | Emergency rescue command method and system |
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Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107977762A (en) * | 2016-10-24 | 2018-05-01 | 大连天虹网络有限公司 | Emergency command dispatching method and commanding dispatching system |
| CN108989588A (en) * | 2018-08-08 | 2018-12-11 | 携程旅游信息技术（上海）有限公司 | Calling allocation method, call center, electronic equipment and storage medium |
| CN110245865A (en) * | 2019-06-14 | 2019-09-17 | 深圳市城市公共安全技术研究院有限公司 | emergency rescue command method and system |
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2020
- 2020-04-23 CN CN202010329843.1A patent/CN111985754A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107977762A (en) * | 2016-10-24 | 2018-05-01 | 大连天虹网络有限公司 | Emergency command dispatching method and commanding dispatching system |
| CN108989588A (en) * | 2018-08-08 | 2018-12-11 | 携程旅游信息技术（上海）有限公司 | Calling allocation method, call center, electronic equipment and storage medium |
| CN110245865A (en) * | 2019-06-14 | 2019-09-17 | 深圳市城市公共安全技术研究院有限公司 | emergency rescue command method and system |
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