CN111967375A - Service method based on figure portrait - Google Patents
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Abstract
The embodiment of the invention discloses a service method, a system, electronic equipment and a storage medium based on a portrait, wherein the method comprises the following steps: receiving complaint information; determining the figure picture of the complainer according to the complaint information; determining the reliability of the complaint information and the processing priority of the complaint information according to the figure picture of the complaint person and other reference information; and processing the complaint information based on the credibility and the processing priority. According to the technical scheme of the embodiment of the invention, the image of the character of the complaint person is combined, so that the service efficiency is improved, and the occupation of invalid complaints on service resources is reduced.
Description
Technical Field
The embodiment of the invention relates to the technical field of computers, in particular to a service method based on a portrait.
Background
With the development of society and technology, the networking technology is widely applied to government affairs service scenes, breaks through the original mode of artificial windows and service hotlines, and realizes full media access. For example, the full media forms including but not limited to telephone, microblog, WeChat, website, APP, mail, short message and video and the like can more widely receive the opinions and suggestions of the masses of citizens, and the opinions and suggestions can be conveniently and effectively fed back by the masses of citizens in time.
At present, however, most organizations or departments only complete the information receiving and processing, and ignore the citizen characteristics of the feedback information. Citizens can use multiple channels to react to the same problem, the weighted evaluation of a back-end system to the problem is increased, so that the decision of related departments on the problem is influenced, or complaints are made for many times, public resources are occupied, the current information system of the departments cannot shield specific information of all channels, or a high-priority problem solving way cannot be provided for key citizens, and the like. Meanwhile, for past consultation and complaint history of citizens, the current informatization system cannot comprehensively collect and can not better serve the citizens.
Therefore, there is a need for further upgrading and improving the information system of the department.
Disclosure of Invention
The embodiment of the invention provides a service method based on a portrait, which improves the service efficiency and reduces the occupation of invalid complaints on public resources.
In a first aspect, an embodiment of the present invention provides a service method based on a portrait, where the method includes:
receiving complaint information;
determining the figure picture of the complainer according to the complaint information;
determining the reliability of the complaint information and the processing priority of the complaint information according to the figure picture of the complaint person and other reference information;
and processing the complaint information based on the credibility and the processing priority.
Further, the receiving complaint information includes:
complaint information in the form of voice is received by a voice receiving apparatus.
Further, the complaint information includes at least one of: the area where the complainer is located and the identity of the complainer.
Further, the person portrait of the complainer is determined according to the complaint information.
Identifying voiceprint characteristics of the complainer according to the complaint information;
determining a voiceprint template in a character image library, wherein the similarity between the voiceprint template and the voiceprint feature reaches a threshold value;
determining the target portrait bound with the voiceprint template as a character portrait of the complainer;
wherein the complaint information includes a voice of the complaint person.
Further, the voiceprint templates stored in the person representation database and the target representations bound to the voiceprint templates are determined based on historical complaint information.
Further, the determining the portrait of the complainer according to the complaint information includes:
identifying image features of the complainer according to the complaint information;
determining an image template with the similarity of the image characteristics reaching a threshold value in a portrait database;
determining the target portrait bound with the image template as a character portrait of the complainer;
wherein the complaint information includes an image of the complaint person.
Further, the determining the credibility of the complaint information and the processing priority of the complaint information according to the character image of the complaint person and other reference information comprises:
and determining the reliability of the complaint information and the processing priority of the complaint information according to the portrait of the complaint person and the complaint frequency of the complaint problem aimed at by the complaint information.
In a second aspect, an embodiment of the present invention further provides a service system based on a portrait, where the system includes:
the receiving module is used for receiving the complaint information;
the first determining module is used for determining the figure image of the complainer according to the complaint information;
the second determining module is used for determining the credibility of the complaint information and the processing priority of the complaint information according to the character image of the complaint person and other reference information;
and the processing module is used for processing the complaint information based on the credibility and the processing priority.
Further, the receiving module includes: a voice receiving device to: complaint information in the form of voice is received by a voice receiving apparatus.
Further, the complaint information includes at least one of: the area where the complainer is located and the identity of the complainer.
Further, the first determining module comprises:
the voiceprint recognition unit is used for recognizing the voiceprint characteristics of the complainer according to the complaining information;
a first determining unit, configured to determine a voiceprint template in the person portrait database, where a similarity between the voiceprint template and the voiceprint feature reaches a threshold; determining the target portrait bound with the voiceprint template as a character portrait of the complainer;
wherein the complaint information includes a voice of the complaint person.
Further, the voiceprint templates stored in the person representation database and the target representations bound to the voiceprint templates are determined based on historical complaint information.
Further, the first determining module comprises:
the image identification unit is used for identifying the image characteristics of the complainer according to the complaining information;
a second determination unit, configured to determine an image template in the person portrait library, where a similarity between the image template and the image feature reaches a threshold; determining the target portrait bound with the image template as a character portrait of the complainer; wherein the complaint information includes an image of the complaint person.
Further, the second determining module is specifically configured to: and determining the reliability of the complaint information and the processing priority of the complaint information according to the portrait of the complaint person and the complaint frequency of the complaint problem aimed at by the complaint information.
In a third aspect, an embodiment of the present invention further provides an electronic device, where the electronic device includes:
one or more processors;
a storage device for storing one or more programs,
when executed by the one or more processors, cause the one or more processors to implement a method for people representation-based services in accordance with any of the embodiments of the invention.
In a fourth aspect, embodiments of the present invention further provide a storage medium containing computer-executable instructions, which when executed by a computer processor, are configured to perform the method for people representation-based services according to any of the embodiments of the present invention.
According to the technical scheme of the embodiment of the invention, complaint information is received; determining the figure picture of the complainer according to the complaint information; determining the reliability of the complaint information and the processing priority of the complaint information according to the figure picture of the complaint person and other reference information; and the technical means for processing the complaint information based on the credibility and the processing priority improves the service efficiency and reduces the occupation of invalid complaints on service resources by combining the figure portraits of the complaint persons.
Drawings
The above and other features, advantages and aspects of various embodiments of the present invention will become more apparent by referring to the following detailed description when taken in conjunction with the accompanying drawings. Throughout the drawings, the same or similar reference numbers refer to the same or similar elements. It should be understood that the drawings are schematic and that elements and features are not necessarily drawn to scale.
FIG. 1 is a schematic flow chart of a service method based on a portrait in an embodiment of the present invention;
FIG. 2 is a schematic diagram of a service system based on a portrait in accordance with an embodiment of the present invention;
FIG. 3 is a schematic structural diagram of a service architecture based on a portrait according to an embodiment of the present invention;
FIG. 4 is a schematic structural diagram of a service system based on a portrait according to a second embodiment of the present invention;
fig. 5 is a schematic structural diagram of an electronic device according to a third embodiment of the present invention.
Detailed Description
Embodiments of the present invention will be described in more detail below with reference to the accompanying drawings. While certain embodiments of the present invention are shown in the drawings, it should be understood that the present invention may be embodied in various forms and should not be construed as limited to the embodiments set forth herein, but rather are provided for a more thorough and complete understanding of the present invention. It should be understood that the drawings and the embodiments of the present invention are illustrative only and are not intended to limit the scope of the present invention.
It should be understood that the various steps recited in the method embodiments of the present invention may be performed in a different order and/or performed in parallel. Moreover, method embodiments may include additional steps and/or omit performing the illustrated steps. The scope of the invention is not limited in this respect.
The term "include" and variations thereof as used herein are open-ended, i.e., "including but not limited to". The term "based on" is "based, at least in part, on". The term "one embodiment" means "at least one embodiment"; the term "another embodiment" means "at least one additional embodiment"; the term "some embodiments" means "at least some embodiments". Relevant definitions for other terms will be given in the following description.
It should be noted that the terms "first", "second", and the like in the present invention are only used for distinguishing different devices, modules or units, and are not used for limiting the order or interdependence relationship of the functions performed by the devices, modules or units.
It is noted that references to "a", "an", and "the" modifications in the present invention are intended to be illustrative rather than limiting, and that those skilled in the art will recognize that reference to "one or more" unless the context clearly dictates otherwise.
Example one
Fig. 1 is a flowchart illustrating a service method based on a portrait according to an embodiment of the present invention. The portrait based service method may be performed by a portrait based service system, which may be implemented in software and/or hardware.
As shown in fig. 1, the service method based on the portrait provided by this embodiment includes the following steps:
and step 110, receiving complaint information.
Specifically, complaint information in the form of voice can be received by a voice receiving apparatus. The voice receiving device can be a customer service system, a conference system and the like, and can also obtain videos of the complainer when the complainer feeds back the complainer information through image acquisition equipment such as a camera so as to shoot the face of the complainer at the same time, and the identity of the complainer can be conveniently confirmed.
The complaint information includes at least one of: the area where the complainer is located and the identity of the complainer.
And step 120, determining the portrait of the complainer according to the complaint information.
Illustratively, the person of the complainer is determined according to the complaint information.
Identifying voiceprint characteristics of the complainer according to the complaint information;
determining a voiceprint template in a character image library, wherein the similarity between the voiceprint template and the voiceprint feature reaches a threshold value;
determining the target portrait bound with the voiceprint template as a character portrait of the complainer;
wherein the complaint information includes a voice of the complaint person.
Or identifying the image characteristics of the complainer according to the complaint information;
determining an image template with the similarity of the image characteristics reaching a threshold value in a portrait database;
determining the target portrait bound with the image template as a character portrait of the complainer;
wherein the complaint information includes an image of the complaint person.
And determining the voiceprint templates stored in the person portrait database, the target portraits bound with the voiceprint templates, the image templates and the target pictures bound with the image templates based on historical complaint information.
The character image library is constructed by analyzing the feedback information of the historical real citizen problems, the conversation content of the citizen and the customer service personnel is deeply mined, and the citizen is labeled for the historical problem feedback; meanwhile, by analyzing the type of the same citizen reaction problem, and combining the type and the contact degree with other citizen reaction problems in the same region, the reliability and the priority label of the citizen are evaluated. The possibility of future complaints or problem feedback can also be predicted based on past historical experience in conjunction with a particular data mining model.
Correspondingly, referring to fig. 2, a schematic structural diagram of a service system based on portrait specifically includes a basic information base, which is based on historical data of complaints and personal information of complaints, extracting citizen portrait tags by an artificial intelligence technology to generate a tag base, and the tag base is connected with a multi-channel access system of government affairs services to provide the portrait tags of the complaints.
And step 130, determining the credibility of the complaint information and the processing priority of the complaint information according to the character image of the complaint person and other reference information.
Specifically, the reliability of the complaint information and the processing priority of the complaint information may be determined according to the person image of the complaint person and the number of complaints of the complaint problem to which the complaint information is directed.
And step 140, processing the complaint information based on the credibility and the processing priority.
Referring to fig. 3, a schematic structural diagram of a service architecture based on portrait representation includes systems accessing an artificial intelligence capability platform, such as a customer service system, a voice analysis system, a conference system, and an identity authentication system, which are used to obtain complaint information and information related to a complaint person,
the service architecture is led by artificial intelligence and big data, is driven by reform and innovation, is based on technology fusion, business fusion and data fusion, and establishes a new generation of data operation system by means of cloud computing, a support system of internet of things, 5G access, e-government network access, internet access and mobile internet access. The method comprises the steps of constructing a 3-dimensional citizen basic information base by combining existing information of a municipal department informatization system through a voiceprint recognition technology and an image recognition technology, translating and understanding voice information and text information fed back by multiple channels by utilizing a voice recognition technology, a voice synthesis technology and a natural language understanding and analyzing technology, and outputting labels to citizens who feed back problems through a prefabricated label base to construct citizen portraits. The service architecture is an all-round artificial intelligence capability product system based on mature intelligent voice recognition, voiceprint recognition, natural language understanding and analysis and image recognition technologies. The AI robot is introduced to the full flow, acquire the vocal print information through recording or man-machine interaction, snatch facial information through video analysis or face identification, found citizen's basic information base, the robot can independently study simultaneously, constantly improve the judgement rate of accuracy in the continuous update of data, possess high efficiency and filter, accurate data analysis, low cost management, advantages such as standardized execution, combine the original citizen information of municipal administration department, utilize artificial intelligence technique to carry out the correlation, big data mining, build 3 dimension citizen basic information base jointly, greatly shorten artifical working time.
In addition, the system is internally provided with a template of the government affair service industry, and simultaneously has the definition of a multi-level label structure, the label logic definition, a plurality of label generation modes and the like. Different generation modes such as manual batch creation of tags, automatic flow tags, automatic rule tags, model calculation tags and custom logic tags are supported. The utility model is convenient for the functional department to draw the citizen image accurately. As shown in FIG. 2, an artificial intelligence engine needs to be deployed, including but not limited to: an intelligent speech recognition engine, an intelligent speech synthesis engine, an intelligent semantic understanding and analyzing engine, an image recognition engine, and the like. Meanwhile, relevant models are trained for the engine, a small amount of historical data are labeled manually to conduct preliminary training, screening is conducted in a later stage through a mode of engine self-training, and only a small amount of manual labeling work is needed.
According to the technical scheme, the citizen portrait is accurately constructed through technologies such as artificial intelligence and big data, so that each functional department is facilitated to improve service efficiency, resource allocation is optimized, fine management is achieved, the citizen is served more pertinently, the accuracy of decision-making basis sources of the intelligent departments is facilitated to be improved, the citizen is perceived, nurse type service is provided for the citizen, the happiness of the citizen is enhanced, and the feeling of acquaintance is obtained. Through efficient and closed-loop event management, the fine management level of a city is improved, the operator environment is optimized, the tourism environment is optimized, the employment environment is optimized, the learning environment is optimized, and the like.
Example two
Fig. 4 is a schematic structural diagram of a service system based on a portrait according to a second embodiment of the present invention, in which the apparatus is configured to perform the service method based on a portrait according to any one of the above embodiments, and the service method may be implemented in software and/or hardware.
As shown in FIG. 4, the people representation-based service system includes: a receiving module 410, a first determining module 420, a second determining module 430, and a processing module 440.
The receiving module 410 is configured to receive complaint information; a first determining module 420, configured to determine a portrait of the complainer according to the complaint information; a second determining module 430, configured to determine, according to the portrait of the complainer and other reference information, the reliability of the complaint information and the processing priority of the complaint information; a processing module 440, configured to process the complaint information based on the reliability and the processing priority.
On the basis of the above technical solution, the receiving module includes: a voice receiving device to: complaint information in the form of voice is received by a voice receiving apparatus.
Further, the complaint information includes at least one of: the area where the complainer is located and the identity of the complainer.
Further, the first determining module comprises:
the voiceprint recognition unit is used for recognizing the voiceprint characteristics of the complainer according to the complaining information;
a first determining unit, configured to determine a voiceprint template in the person portrait database, where a similarity between the voiceprint template and the voiceprint feature reaches a threshold; determining the target portrait bound with the voiceprint template as a character portrait of the complainer;
wherein the complaint information includes a voice of the complaint person.
Further, the voiceprint templates stored in the person representation database and the target representations bound to the voiceprint templates are determined based on historical complaint information.
Further, the first determining module comprises:
the image identification unit is used for identifying the image characteristics of the complainer according to the complaining information;
a second determination unit, configured to determine an image template in the person portrait library, where a similarity between the image template and the image feature reaches a threshold; determining the target portrait bound with the image template as a character portrait of the complainer; wherein the complaint information includes an image of the complaint person.
Further, the second determining module is specifically configured to: and determining the reliability of the complaint information and the processing priority of the complaint information according to the portrait of the complaint person and the complaint frequency of the complaint problem aimed at by the complaint information.
According to the technical scheme of the embodiment of the invention, through technologies such as artificial intelligence and big data, the citizen picture is accurately constructed, so that the method is beneficial to various functional departments to improve service efficiency, optimize resource allocation and finely manage, more pointedly serve citizens, is beneficial to improving the accuracy of decision-making basis sources of the intelligent departments, perceiving the civil conditions, providing nurse type service for citizens, enhancing the happiness of citizens and obtaining the feelings. Through efficient and closed-loop event management, the fine management level of a city is improved, the operator environment is optimized, the tourism environment is optimized, the employment environment is optimized, the learning environment is optimized, and the like.
The service system based on the figure image, provided by the embodiment of the invention, can execute the service method based on the figure image, provided by any embodiment of the invention, and has the corresponding functional modules and beneficial effects of the execution method.
It should be noted that, the units and modules included in the apparatus are merely divided according to functional logic, but are not limited to the above division as long as the corresponding functions can be implemented; in addition, specific names of the functional units are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the embodiment of the invention.
EXAMPLE III
Referring now to fig. 5, a schematic diagram of an electronic device (e.g., the terminal device or server of fig. 5) 400 suitable for implementing embodiments of the present invention is shown. The terminal device in the embodiments of the present invention may include, but is not limited to, a mobile terminal such as a mobile phone, a notebook computer, a digital broadcast receiver, a PDA (personal digital assistant), a PAD (tablet computer), a PMP (portable multimedia player), a vehicle terminal (e.g., a car navigation terminal), and the like, and a fixed terminal such as a digital TV, a desktop computer, and the like. The electronic device shown in fig. 5 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiments of the present invention.
As shown in fig. 5, the electronic device 400 may include a processing means (e.g., a central processing unit, a graphics processor, etc.) 401 that may perform various appropriate actions and processes in accordance with a program stored in a Read Only Memory (ROM)402 or a program loaded from a storage device 406 into a Random Access Memory (RAM) 403. In the RAM 403, various programs and data necessary for the operation of the electronic apparatus 400 are also stored. The processing device 401, the ROM 402, and the RAM 403 are connected to each other via a bus 404. An input/output (I/O) interface 405 is also connected to bus 404.
Generally, the following devices may be connected to the I/O interface 405: input devices 406 including, for example, a touch screen, touch pad, keyboard, mouse, camera, microphone, accelerometer, gyroscope, etc.; an output device 407 including, for example, a Liquid Crystal Display (LCD), a speaker, a vibrator, and the like; storage devices 406 including, for example, magnetic tape, hard disk, etc.; and a communication device 409. The communication means 409 may allow the electronic device 400 to communicate wirelessly or by wire with other devices to exchange data. While fig. 5 illustrates an electronic device 400 having various means, it is to be understood that not all illustrated means are required to be implemented or provided. More or fewer devices may alternatively be implemented or provided.
In particular, according to an embodiment of the present invention, the processes described above with reference to the flowcharts may be implemented as computer software programs. For example, an embodiment of the invention includes a computer program product comprising a computer program carried on a non-transitory computer readable medium, the computer program containing program code for performing the method illustrated by the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network via the communication means 409, or from the storage means 406, or from the ROM 402. The computer program performs the above-described functions defined in the methods of embodiments of the invention when executed by the processing apparatus 401.
The terminal provided by the embodiment of the invention and the service method based on the portrait provided by the embodiment of the invention belong to the same inventive concept, and the technical details which are not described in detail in the embodiment of the invention can be referred to the embodiment of the invention, and the embodiment of the invention have the same beneficial effects.
Example four
An embodiment of the present invention provides a computer storage medium, on which a computer program is stored, which, when executed by a processor, implements the portrait-based service method provided by the above-described embodiment.
It should be noted that the computer readable medium of the present invention can be a computer readable signal medium or a computer readable storage medium or any combination of the two. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of the computer readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the present invention, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In the present invention, however, a computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, either in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: electrical wires, optical cables, RF (radio frequency), etc., or any suitable combination of the foregoing.
In some embodiments, the clients, servers may communicate using any currently known or future developed network Protocol, such as HTTP (HyperText Transfer Protocol), and may interconnect with any form or medium of digital data communication (e.g., a communications network). Examples of communication networks include a local area network ("LAN"), a wide area network ("WAN"), the Internet (e.g., the Internet), and peer-to-peer networks (e.g., ad hoc peer-to-peer networks), as well as any currently known or future developed network.
The computer readable medium may be embodied in the electronic device; or may exist separately without being assembled into the electronic device.
The computer readable medium carries one or more programs which, when executed by the electronic device, cause the electronic device to:
receiving complaint information;
determining the figure picture of the complainer according to the complaint information;
determining the reliability of the complaint information and the processing priority of the complaint information according to the figure picture of the complaint person and other reference information;
and processing the complaint information based on the credibility and the processing priority.
Computer program code for carrying out operations for aspects of the present invention may be written in any combination of one or more programming languages, including but not limited to an object oriented programming language such as Java, Smalltalk, C + +, and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or the connection may be made to an external computer (for example, through the Internet using an Internet service provider).
The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present invention. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
The units described in the embodiments of the present invention may be implemented by software or hardware. Where the name of a cell does not in some cases constitute a limitation on the cell itself, for example, an editable content display cell may also be described as an "editing cell".
The functions described herein above may be performed, at least in part, by one or more hardware logic components. For example, without limitation, exemplary types of hardware logic components that may be used include: field Programmable Gate Arrays (FPGAs), Application Specific Integrated Circuits (ASICs), Application Specific Standard Products (ASSPs), systems on a chip (SOCs), Complex Programmable Logic Devices (CPLDs), and the like.
In the context of the present invention, a machine-readable medium may be a tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. The machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium. A machine-readable medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any suitable combination of the foregoing. More specific examples of a machine-readable storage medium would include an electrical connection based on one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
The foregoing description is only exemplary of the preferred embodiments of the invention and is illustrative of the principles of the technology employed. It will be appreciated by those skilled in the art that the scope of the disclosure herein is not limited to the particular combination of features described above, but also encompasses other embodiments in which any combination of the features described above or their equivalents is encompassed without departing from the spirit of the disclosure. For example, the above features and (but not limited to) features having similar functions disclosed in the present invention are mutually replaced to form the technical solution.
Further, while operations are depicted in a particular order, this should not be understood as requiring that such operations be performed in the particular order shown or in sequential order. Under certain circumstances, multitasking and parallel processing may be advantageous. Likewise, while several specific implementation details are included in the above discussion, these should not be construed as limitations on the scope of the invention. Certain features that are described in the context of separate embodiments can also be implemented in combination in a single embodiment. Conversely, various features that are described in the context of a single embodiment can also be implemented in multiple embodiments separately or in any suitable subcombination.
Although the subject matter has been described in language specific to structural features and/or methodological acts, it is to be understood that the subject matter defined in the appended claims is not necessarily limited to the specific features or acts described above. Rather, the specific features and acts described above are disclosed as example forms of implementing the claims.
Claims (10)
1. A service method based on portrait, comprising:
receiving complaint information;
determining the figure picture of the complainer according to the complaint information;
determining the reliability of the complaint information and the processing priority of the complaint information according to the figure picture of the complaint person and other reference information;
and processing the complaint information based on the credibility and the processing priority.
2. The method of claim 1, wherein receiving complaint information comprises:
complaint information in the form of voice is received by a voice receiving apparatus.
3. The method of claim 1, wherein the complaint information includes at least one of: the area where the complainer is located and the identity of the complainer.
4. The method of claim 1, wherein the determining the portrait of the complainer is based on the complaint information.
Identifying voiceprint characteristics of the complainer according to the complaint information;
determining a voiceprint template in a character image library, wherein the similarity between the voiceprint template and the voiceprint feature reaches a threshold value;
determining the target portrait bound with the voiceprint template as a character portrait of the complainer;
wherein the complaint information includes a voice of the complaint person.
5. The method of claim 4, wherein the voiceprint templates stored in the library of person images and the target image to which each voiceprint template is bound are determined based on historical complaint information.
6. The method of claim 1, wherein said determining a human portrait of the complainer from the complaint information comprises:
identifying image features of the complainer according to the complaint information;
determining an image template with the similarity of the image characteristics reaching a threshold value in a portrait database;
determining the target portrait bound with the image template as a character portrait of the complainer;
wherein the complaint information includes an image of the complaint person.
7. The method of claim 1, wherein the determining the confidence level of the complaint information and the priority level of the complaint information processing according to the human figure of the complaint person and other reference information comprises:
and determining the reliability of the complaint information and the processing priority of the complaint information according to the portrait of the complaint person and the complaint frequency of the complaint problem aimed at by the complaint information.
8. A portrait-based service system, comprising:
the receiving module is used for receiving the complaint information;
the first determining module is used for determining the figure image of the complainer according to the complaint information;
the second determining module is used for determining the credibility of the complaint information and the processing priority of the complaint information according to the character image of the complaint person and other reference information;
and the processing module is used for processing the complaint information based on the credibility and the processing priority.
9. An electronic device, characterized in that the electronic device comprises:
one or more processors;
a storage device for storing one or more programs,
when executed by the one or more processors, cause the one or more processors to implement the portrait based service method of any of claims 1-7.
10. A storage medium containing computer-executable instructions for performing the person representation-based service method of any one of claims 1-7 when executed by a computer processor.
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| CN202010820625.8A CN111967375A (en) | 2020-08-14 | 2020-08-14 | Service method based on figure portrait |
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| CN202010820625.8A CN111967375A (en) | 2020-08-14 | 2020-08-14 | Service method based on figure portrait |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112860675A (en) * | 2021-02-06 | 2021-05-28 | 高云 | Big data processing method under online cloud service environment and cloud computing server |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112860675A (en) * | 2021-02-06 | 2021-05-28 | 高云 | Big data processing method under online cloud service environment and cloud computing server |
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Application publication date: 20201120 |