CN111918264A - Service menu display method and device - Google Patents
Service menu display method and device Download PDFInfo
- Publication number
- CN111918264A CN111918264A CN202010830607.8A CN202010830607A CN111918264A CN 111918264 A CN111918264 A CN 111918264A CN 202010830607 A CN202010830607 A CN 202010830607A CN 111918264 A CN111918264 A CN 111918264A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/80—Services using short range communication, e.g. near-field communication [NFC], radio-frequency identification [RFID] or low energy communication
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/60—Subscription-based services using application servers or record carriers, e.g. SIM application toolkits
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
- Y02D30/00—Reducing energy consumption in communication networks
- Y02D30/70—Reducing energy consumption in communication networks in wireless communication networks
Abstract
The invention discloses a method and a device for displaying a service menu, wherein the method comprises the following steps: the NFC module acquires SIM information of a near field communication-user identification module NFC-SIM mobile phone of a user and sends the SIM information to an SIM information operation record query module; the SIM information operation record query module sends the SIM information to a customer operation record center, receives a plurality of operation records in a preset time period of account information bound by the SIM information fed back by the customer operation record center, and sends the plurality of operation records to the menu display module; and the menu display module acquires the frequently-used service menu of the user according to the multiple operation records and displays the frequently-used service menu. The invention can help the user to quickly find the menu of the business to be handled when the user handles the business by self, thereby greatly saving the time of the user and improving the efficiency of business handling.
Description
Technical Field
The invention relates to the technical field of data processing, in particular to a method and a device for displaying a service menu.
Background
This section is intended to provide a background or context to the embodiments of the invention that are recited in the claims. The description herein is not admitted to be prior art by inclusion in this section.
At present, a customer transacts business on self-service business transaction equipment such as an intelligent counter through a touch screen, and a navigation business menu is divided into multiple levels, so that the customer needs to search through a left-right sliding screen when searching for a transaction business to be transacted, and when the transaction business is under a submenu of the multiple levels of menus, the customer needs to click the menus layer by layer to enter the transaction business, thereby wasting a lot of precious time of the customer, and having low business transaction efficiency.
Disclosure of Invention
The embodiment of the invention provides a service menu display method, which is used for helping a user to quickly find a menu which needs to transact services when the user transacts the services by self, and comprises the following steps:
the NFC module acquires SIM information of a near field communication-user identification module NFC-SIM mobile phone of a user and sends the SIM information to an SIM information operation record query module;
the SIM information operation record query module sends the SIM information to a customer operation record center, receives a plurality of operation records in a preset time period of account information bound by the SIM information fed back by the customer operation record center, and sends the plurality of operation records in the preset time period to the menu display module;
and the menu display module acquires the frequently-used service menu of the user according to a plurality of operation records in a preset time period and displays the frequently-used service menu.
The embodiment of the invention also provides a service menu display device, which is used for helping a user to quickly find a menu which is required to handle services when the user handles the services by self, and comprises the following components:
the NFC module is used for acquiring SIM information of a near field communication-user identification module NFC-SIM mobile phone of a user and sending the SIM information to the SIM information operation record inquiry module;
the SIM information operation record query module is used for sending the SIM information to the customer operation record center, receiving a plurality of operation records in a preset time period of account information bound by the SIM information fed back by the customer operation record center, and sending the plurality of operation records in the preset time period to the menu display module;
and the menu display module is used for obtaining the frequently-used service menu of the user according to a plurality of operation records in a preset time period and displaying the frequently-used service menu.
The embodiment of the invention also provides computer equipment which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the processor realizes the service menu display method when executing the computer program.
An embodiment of the present invention further provides a computer-readable storage medium, where a computer program for executing the service menu display method is stored in the computer-readable storage medium.
In the embodiment of the invention, compared with the technical scheme that in the prior art, a user needs to search a service menu by sliding a screen left and right, and when the transaction service is in a submenu of a multi-level menu, the user needs to click the menu layer by layer to process the service, which wastes time and has low service processing efficiency, the menu display scheme has the following advantages that: the NFC module acquires SIM information of a near field communication-user identification module NFC-SIM mobile phone of a user and sends the SIM information to an SIM information operation record query module; the SIM information operation record query module sends the SIM information to a customer operation record center, receives a plurality of operation records in a preset time period of account information bound by the SIM information fed back by the customer operation record center, and sends the plurality of operation records in the preset time period to the menu display module; the menu display module obtains the commonly used service menu of the user according to a plurality of operation records in a preset time period, displays the commonly used service menu, and can help the user to quickly find the menu of the service to be handled when the user handles the service by self, thereby greatly saving the time of the user and improving the efficiency of service handling.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts. In the drawings:
fig. 1 is a schematic flow chart of a service menu display method in an embodiment of the present invention;
FIG. 2 is a flowchart illustrating a service menu display method according to another embodiment of the present invention;
FIG. 3 is a flowchart illustrating a service menu display method according to another embodiment of the present invention;
FIG. 4 is a schematic structural diagram of a service menu display apparatus according to an embodiment of the present invention;
fig. 5 is a schematic structural diagram of a service menu presentation apparatus according to another embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the embodiments of the present invention are further described in detail below with reference to the accompanying drawings. The exemplary embodiments and descriptions of the present invention are provided to explain the present invention, but not to limit the present invention.
Before describing the scheme provided by the embodiment of the present invention, the terms related to the embodiment of the present invention are described.
1. Near Field Communication (NFC for short) completes information exchange through handheld devices such as mobile phones, and does not need to use a mobile network, which is a new mobile data exchange mode.
2. A Subscriber Identity Module (SIM) card is an IC card held by a mobile Subscriber of the GSM system, and the SIM card may be called a Subscriber Identity card.
NFC-SIM: near field communication-subscriber identity module.
4. Intelligent counter: a self-service cabinet machine (self-service transaction equipment) installed at a bank outlet is characterized in that a customer inserts an identity card or a bank card into an intelligent counter, can self-service enter transaction information, and self-service transact various non-cash services such as card opening, card holding and signing, printing and running, password loss reporting and the like.
NFC payment: the NFC payment is completed through handheld equipment such as a mobile phone and the like, a mobile network is not needed, and the NFC-SIM payment method is an emerging mobile payment mode, wherein the NFC-SIM payment scheme is most popular.
The inventor considers that SIM information is exchanged more conveniently and reliably through the near field communication technology along with popularization of NFC-SIM payment, so that a service menu display scheme is provided, personalized menu display is realized by combining the NFC payment technology, and a client can find a service to be handled more easily, so that time of the client is greatly saved, and service handling efficiency is improved. The service menu presentation scheme is described in detail below.
Fig. 1 is a schematic flow chart of a service menu display method in an embodiment of the present invention, as shown in fig. 1, the method includes the following steps:
step 101: the NFC module acquires SIM information of a near field communication-user identification module NFC-SIM mobile phone of a user and sends the SIM information to an SIM information operation record query module;
step 102: the SIM information operation record query module sends the SIM information to a customer operation record center, receives a plurality of operation records in a preset time period of account information bound by the SIM information fed back by the customer operation record center, and sends the plurality of operation records in the preset time period to the menu display module;
step 103: and the menu display module acquires the frequently-used menu of the user according to a plurality of operation records in a preset time period and displays the frequently-used menu.
The invention can help the user to quickly find the menu of the business to be handled when the user handles the business by self, thereby greatly saving the time of the user and improving the efficiency of business handling.
In an embodiment, as shown in fig. 2, the service menu presentation method may further include:
step 901: after receiving the inquiry result of the SIM information unbound account information fed back by the SIM information operation record center, the SIM information operation record inquiry module feeds back the inquiry result of the SIM information unbound account to the customer authentication module;
step 902: the customer authentication module executes the step of authenticating the identity validity of the user when receiving the inquiry result of the SIM information unbound account number, if the authentication is successful, the customer authentication module searches the account information of the user in the bank and sends the inquired account information to the customer operation record inquiry module;
step 903: the client operation record query module receives the account information transmitted by the client authentication module, transmits the account information to the client operation record center, receives a plurality of operation records of the account information fed back by the client operation record center within a preset time period, and transmits the queried plurality of operation records within the preset time period to the menu display module.
In specific implementation, when the query result of the SIM information unbound account is obtained, after the identity validity of the user is authenticated, the scheme of querying a plurality of operation records within a preset time period and further displaying a menu is further adopted, so that the efficiency of service handling is further improved.
In an embodiment, as shown in fig. 3, the obtaining, by the menu display module, a frequently-used menu of the user according to a plurality of operation records in a preset time period, and displaying the frequently-used menu may include: and when the number of the frequently-used menus of the user is greater than or equal to the number of the default menus, the menu display module displays the menus with the number of the previous default menus of the frequently-used menus.
When the method is specifically implemented, the scheme for displaying the menu exhibition service menu further improves the service handling efficiency.
In an embodiment, as shown in fig. 3, the obtaining, by the menu display module, a frequently-used menu of the user according to a plurality of operation records in a preset time period, and displaying the frequently-used menu may include: and when the number of the frequently-used menus of the user is smaller than the default number of the menus, the menu display module displays the frequently-used menus at the front position of the menu to be displayed and displays the hot menus at the back position of the menu to be displayed.
When the method is specifically implemented, the scheme for displaying the menu exhibition service menu further improves the service handling efficiency.
The following presents a simplified summary of an embodiment of the invention in order to provide an understanding of how the invention may be practiced.
An NFC module: the mobile phone number checking module is arranged on the outer side of the intelligent counter and used for acquiring the SIM information of the NFC-SIM mobile phone, and the mobile phone number M in the SIM information is mainly used for sending the mobile phone number M to the reserved mobile phone number checking module.
SIM information (mobile phone number) operation record query module: receiving a mobile phone number M transmitted by an NFC module, transmitting the mobile phone number M to a customer operation recording center (mobile phone number operation recording center), inquiring the latest N operation records of an account number bound by the mobile phone number M, and transmitting the latest N operation records to a menu display module; and if the mobile phone number M is not bound with the account number, the mobile phone number M passes through the customer authentication module.
3. A client authentication module: the system is used for confirming the validity of the identity of the customer, searching the account information of the customer in the bank if the authentication is successful, and sending the account information to the customer operation record query module. Authentication techniques include traditional credential (id/bank card/account password) authentication, biometric (iris/fingerprint/voiceprint) and the like.
4. A client operation record query module: and receiving the account information transmitted by the client authentication module, transmitting the account information to a client operation record center, inquiring the latest N operation records of the client, and transmitting the latest N operation records to the menu display module.
5. The menu display module: receiving the latest N operation records transmitted by the mobile phone number operation record query module or the client operation record query module, obtaining Q menus commonly used by the client through statistics, and if the intelligent counter displays T menus by default:
(1) if Q > is T, displaying the previous T commonly used menus of the client;
(2) if Q < T, the menus commonly used by Q clients are displayed, and the current line goes forward to T-Q hot menus (if the menus are repeated with the menus commonly used by the clients, the current line is continued).
The embodiment of the invention also provides a service menu display device, which is described in the following embodiment. Because the principle of the device for solving the problems is similar to the business menu display method, the implementation of the device can refer to the implementation of the business menu display method, and repeated parts are not described again.
Fig. 4 is a schematic structural diagram of a service menu presentation apparatus in an embodiment of the present invention, and as shown in fig. 4, the apparatus includes:
the NFC module 01 is used for acquiring SIM information of a near field communication-user identification module NFC-SIM mobile phone of a user and sending the SIM information to the SIM information operation record inquiry module;
the SIM information operation record query module 02 is used for sending the SIM information to the customer operation record center, receiving a plurality of operation records in a preset time period of account information bound by the SIM information fed back by the customer operation record center, and sending the plurality of operation records in the preset time period to the menu display module;
the menu display module 03 is configured to obtain a frequently-used service menu of the user according to multiple operation records in a preset time period, and display the frequently-used service menu.
In one embodiment, the SIM information operation record query module may be further configured to: after receiving the inquiry result of the SIM information unbound account information fed back by the SIM information operation recording center, feeding back the inquiry result of the SIM information unbound account to the customer authentication module;
as shown in fig. 5, the self-service transaction device may further include:
the customer authentication module 91 is configured to perform a step of authenticating the identity validity of the user when receiving a query result of an account to which SIM information is not bound, search account information of the user in a bank if the authentication is successful, and send the queried account information to the customer operation record query module;
and the client operation record query module 92 is configured to receive the account information transmitted by the client authentication module, send the account information to the client operation record center, receive multiple operation records of the account information fed back by the client operation record center within a preset time period, and send the queried multiple operation records within the preset time period to the menu display module.
In an embodiment, the menu presentation module may be specifically configured to present the service menus with the number of previous default menus of the commonly used service menus when the number of the commonly used service menus of the user is greater than or equal to the number of the default menus.
In an embodiment, the menu display module may be specifically configured to display the frequently-used service menu at a position in front of a position of the service menu to be displayed and display the hot menu at a position behind the position of the service menu to be displayed when the number of the frequently-used service menus of the user is less than the default number of the menus.
The embodiment of the invention also provides computer equipment which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the processor realizes the service menu display method when executing the computer program.
An embodiment of the present invention further provides a computer-readable storage medium, where a computer program for executing the service menu display method is stored in the computer-readable storage medium.
In the embodiment of the invention, compared with the technical scheme that a user needs to search through a left-right sliding screen, and when the transaction is under the submenus of a multi-level menu, the user needs to click the menu layer by layer to process the service, which wastes time and has low service processing efficiency, the menu display scheme obtains the SIM information of a near field communication-user identification module NFC-SIM mobile phone of the user through an NFC module, and sends the SIM information to an SIM information operation record query module; the SIM information operation record query module sends the SIM information to a customer operation record center, receives a plurality of operation records in a preset time period of account information bound by the SIM information fed back by the customer operation record center, and sends the plurality of operation records in the preset time period to the menu display module; the menu display module obtains the commonly used menu of the user according to a plurality of operation records in a preset time period, displays the commonly used menu, and can help the user to quickly find the menu of the service to be handled when the user handles the service by self, thereby greatly saving the time of the user and improving the efficiency of service handling.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The above-mentioned embodiments are intended to illustrate the objects, technical solutions and advantages of the present invention in further detail, and it should be understood that the above-mentioned embodiments are only exemplary embodiments of the present invention, and are not intended to limit the scope of the present invention, and any modifications, equivalent substitutions, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (10)
1. A service menu display method is characterized by comprising the following steps:
the NFC module acquires SIM information of a near field communication-user identification module NFC-SIM mobile phone of a user and sends the SIM information to an SIM information operation record query module;
the SIM information operation record query module sends the SIM information to a customer operation record center, receives a plurality of operation records in a preset time period of account information bound by the SIM information fed back by the customer operation record center, and sends the plurality of operation records in the preset time period to the menu display module;
and the menu display module acquires the frequently-used service menu of the user according to a plurality of operation records in a preset time period and displays the frequently-used service menu.
2. The service menu presentation method of claim 1, further comprising:
after receiving the inquiry result of the SIM information unbound account information fed back by the SIM information operation record center, the SIM information operation record inquiry module feeds back the inquiry result of the SIM information unbound account to the customer authentication module;
the customer authentication module executes the step of authenticating the identity validity of the user when receiving the inquiry result of the SIM information unbound account number, if the authentication is successful, the customer authentication module searches the account information of the user in the bank and sends the inquired account information to the customer operation record inquiry module;
the client operation record query module receives the account information transmitted by the client authentication module, transmits the account information to the client operation record center, receives a plurality of operation records of the account information fed back by the client operation record center within a preset time period, and transmits the queried plurality of operation records within the preset time period to the menu display module.
3. The service menu presentation method of claim 1, wherein the menu presentation module obtains a frequently-used service menu of the user according to a plurality of operation records within a preset time period, and presents the frequently-used service menu, comprising: and when the number of the frequently-used service menus of the user is greater than or equal to the number of the default menus, the menu display module displays the service menus with the number of the previous default menus of the frequently-used service menus.
4. The service menu presentation method of claim 1, wherein the menu presentation module obtains a frequently-used service menu of the user according to a plurality of operation records within a preset time period, and presents the frequently-used service menu, comprising: and when the number of the frequently-used service menus of the user is less than the number of the default menus, the menu display module displays the frequently-used service menus at the front position of the service menus to be displayed and displays the hot menus at the back position of the service menus to be displayed.
5. A service menu presentation apparatus, comprising:
the NFC module is used for acquiring SIM information of a near field communication-user identification module NFC-SIM mobile phone of a user and sending the SIM information to the SIM information operation record inquiry module;
the SIM information operation record query module is used for sending the SIM information to the customer operation record center, receiving a plurality of operation records in a preset time period of account information bound by the SIM information fed back by the customer operation record center, and sending the plurality of operation records in the preset time period to the menu display module;
and the menu display module is used for obtaining the frequently-used service menu of the user according to a plurality of operation records in a preset time period and displaying the frequently-used service menu.
6. The service menu presentation device of claim 5, wherein the SIM information operation record query module is further configured to: after receiving the inquiry result of the SIM information unbound account information fed back by the SIM information operation recording center, feeding back the inquiry result of the SIM information unbound account to the customer authentication module;
the service menu display device further comprises:
the customer authentication module is used for executing the step of authenticating the identity validity of the user when receiving the inquiry result of the SIM information unbound account number, searching the account information of the user in a bank if the authentication is successful, and sending the inquired account information to the customer operation record inquiry module;
and the client operation record query module is used for receiving the account information transmitted by the client authentication module, transmitting the account information to the client operation record center, receiving a plurality of operation records of the account information fed back by the client operation record center within a preset time period, and transmitting the queried plurality of operation records within the preset time period to the menu display module.
7. The service menu presentation device of claim 5, wherein the menu presentation module is specifically configured to present the service menus with the number of previous default menus of the commonly used service menus when the number of the commonly used service menus of the user is greater than or equal to the number of the default menus.
8. The service menu presentation device of claim 5, wherein the menu presentation module is specifically configured to present the frequently used service menu at a position in front of the position of the service menu to be presented and present the popular menu at a position behind the position of the service menu to be presented when the number of frequently used service menus of the user is less than the default number of menus.
9. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the method of any one of claims 1 to 4 when executing the computer program.
10. A computer-readable storage medium, characterized in that the computer-readable storage medium stores a computer program for executing the method of any one of claims 1 to 4.
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