CN111800415B - Call control system, method, equipment and storage medium based on soft switch - Google Patents
Call control system, method, equipment and storage medium based on soft switch Download PDFInfo
- Publication number
- CN111800415B CN111800415B CN202010630965.4A CN202010630965A CN111800415B CN 111800415 B CN111800415 B CN 111800415B CN 202010630965 A CN202010630965 A CN 202010630965A CN 111800415 B CN111800415 B CN 111800415B
- Authority
- CN
- China
- Prior art keywords
- outbound
- call control
- control system
- platform
- operator
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1101—Session protocols
- H04L65/1104—Session initiation protocol [SIP]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/10—Architectures or entities
- H04L65/1013—Network architectures, gateways, control or user entities
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1069—Session establishment or de-establishment
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1073—Registration or de-registration
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Multimedia (AREA)
- Computer Networks & Wireless Communication (AREA)
- Business, Economics & Management (AREA)
- General Business, Economics & Management (AREA)
- General Engineering & Computer Science (AREA)
- Exchange Systems With Centralized Control (AREA)
- Telephonic Communication Services (AREA)
Abstract
The invention relates to a call control system, method, device and storage medium based on soft switch, wherein the system comprises a control module and a resource configuration module which are respectively connected with a gateway platform, wherein: the control module is used for calculating the number of the outbound lists under the condition of knowing the concurrency limit of the operator in real time; and the resource allocation module is used for reasonably utilizing gateway resources and flexibly allocating idle gateway resources to each activity for use. The matching method comprises that before entering soft switch, each list called out by the soft switch platform can reach an operator through a control algorithm, the utilization rate of the list called out can be greatly improved, and simultaneously, the number of resources is calculated according to the resource allocation algorithm and is dynamically configured by the control system through monitoring the gateway resources and the busy and idle conditions of different activities in real time, so that the resources of different activities can be reused, and the calling out efficiency of the activities is improved.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to a call control system, method, device, and storage medium based on soft switch.
Background
Nowadays, more and more traditional hardware-based call centers gradually turn to call centers which realize communication through an SIP protocol based on software, Freeswitch and Asterisk are typical soft switch solutions in the industry, and a call platform established based on a soft switch platform increasingly shows some problems under the condition of dealing with the current massive outbound services.
The existing outbound system based on soft switch has the following defects: (1) the soft switch platform does not carry out concurrent control aiming at the list when calling out, thereby the partial list can not reach the operator when calling out, thereby causing great waste (2) on the resource allocation of calling out, the specific calling out list uses fixed gateway resources, lacks the flexible allocation machine and makes the busy or idle of calling out activity different, not only gateway resource waste, the unit calling out quantity also suffers the restriction.
Disclosure of Invention
It is an object of the present invention to provide a system, method, device and storage medium for call control based on soft switch, which overcome the above-mentioned drawbacks of the prior art.
The purpose of the invention can be realized by the following technical scheme:
a call control system based on soft switch, the system comprising a control module and a resource allocation module respectively connected to a gateway platform, wherein:
the control module is used for calculating the number of the outbound lists under the condition of knowing the concurrency limit of the operator in real time;
and the resource allocation module is used for reasonably utilizing gateway resources and flexibly allocating idle gateway resources to each activity for use.
The invention also provides a call control method based on the call control system based on the soft switch, which comprises the following steps:
step 1: the outbound platform generates an outbound list, establishes an outbound task, inputs corresponding list data information to a call control system, and simultaneously initiates a request to the soft switch platform;
step 2: the call control system receives the data pushed by the outbound platform, and the control module calculates in real time to obtain the number of outbound lists under the concurrent restriction of the operator and pushes the outbound lists to the soft switch platform;
and step 3: the resource allocation quantity of each activity is obtained by a resource allocation module of the call control system and is pushed to the soft switch platform;
and 4, step 4: and the soft switch platform receives the number of the outbound lists and the resource configuration number information which are pushed by the call control system and initiates a call client behavior to establish a call.
Further, the step 2 comprises the following sub-steps:
step 201: receiving outbound data information pushed by the outbound platform;
step 202: calculating a CAPS value of the operator based on the outbound data information;
step 203: and according to the CAPS value of the operator, calculating the number of the outbound lists under the condition of knowing the concurrency limit of the operator in real time by using the control module of the call control system and pushing the outbound lists to the soft switch platform.
Further, the step 3 comprises the following sub-steps:
step 301: acquiring the current active preset resource number and the total gateway platform resource number in the call control system;
step 302: judging whether the average value of the total number of each active current resource number and the preset resource number in the gateway platform in the time period range is larger than a standard difference value or not to obtain a judgment result;
step 303: and pushing the resource allocation quantity of each activity to the soft switch platform according to the judgment result.
Furthermore, the outbound platform, the call control system and the soft switch platform are all connected with a monitoring module for performing multi-dimensional data acquisition and analysis on the whole outbound result.
Furthermore, the multi-dimensional data comprises a real-time gateway resource number, a real-time outbound number, a time-sharing outbound number and an operator return result number.
Further, the calculation formula of the CAPS value of the operator in step 202 is as follows:
C＝R/60
R＝S/T
S＝N*M*60
in the formula, C is a CAPS value of an operator, R is the number of the calls capable of being dialed, S is the available time of a client per minute, T is the average duration of each call and is not less than seconds, N is the number of telephone lines of the client, and M is the number of trunk lines in each telephone line of the client.
Further, in step 203, a process of obtaining the number of the outbound lists under the concurrent restriction of the operator by using the control module of the call control system itself to calculate in real time according to the CAPS value of the operator is performed, where a corresponding calculation formula is:
if C > A, F ═ A;
if C is less than or equal to A, F is C;
in the formula, F is the number of outbound lists under the condition of knowing the concurrency limit of the operator, and A is the idle number of the current gateway resource.
The invention also provides a terminal device, which comprises a memory, a processor and a computer program stored in the memory and capable of running on the processor, wherein the processor realizes the steps of the call control method based on the soft switch-based call control system when executing the computer program.
The present invention also provides a computer-readable storage medium, which stores a computer program, which, when executed by a processor, implements the steps of the call control method based on the soft-switch-based call control system.
Compared with the prior art, the invention has the following advantages:
(1) the invention relates to a call control system based on soft switch, which comprises a control module and a resource allocation module which are respectively connected with a gateway platform, wherein: the control module is used for calculating the number of the outbound lists under the condition of knowing the concurrency limit of the operator in real time; and the resource allocation module is used for reasonably utilizing gateway resources and flexibly allocating idle gateway resources to each activity for use, thereby solving the problem of concurrency control in the outbound process and improving the utilization rate of the outbound list of the soft switch platform.
(2) The invention relates to a call control method of a call control system based on soft switch, which comprises the following steps: step 1: the outbound platform generates an outbound list, establishes an outbound task, inputs corresponding list data information to a call control system, and simultaneously initiates a request to the soft switch platform; step 2: the call control system receives data pushed by the outbound platform, calculates in real time by a control module of the call control system to obtain the number of outbound lists under the concurrent restriction of an operator, and pushes the outbound lists to the soft switch platform; and step 3: the resource allocation module of the call control system obtains the resource allocation quantity of each activity and pushes the resource allocation quantity to the soft switch platform; and 4, step 4: the soft switch platform receives the number of the outbound lists and the resource configuration number information pushed by the call control system to initiate the call customer behavior to establish the call, so that the problem of gateway resource waste in the outbound process is solved, the outbound efficiency of the soft switch platform is improved, and the unit outbound volume is increased.
(3) And interface configuration is added, the number of resources is dynamically configured according to an algorithm, operation is convenient, and configuration flexibility is improved.
(4) In the aspect of a gateway platform, gateway resources are greatly released, and the utilization rate of the gateway resources is improved.
Drawings
FIG. 1 is a schematic diagram of the system of the present invention;
FIG. 2 is an expanded flow diagram of the method of the present invention;
FIG. 3 is a preliminary flow chart of the method of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, not all, embodiments of the present invention. All other embodiments, which can be obtained by a person skilled in the art without any inventive step based on the embodiments of the present invention, shall fall within the scope of protection of the present invention.
DETAILED DESCRIPTION OF EMBODIMENT (S) OF INVENTION
Fig. 1 is a schematic diagram of a system structure of a call control system based on soft switch, the system includes a control module and a resource allocation module respectively connected to a gateway platform, wherein:
the control module is used for calculating the number of the outbound lists under the condition of knowing the concurrency limit of the operator in real time;
and the resource allocation module is used for reasonably utilizing gateway resources and flexibly allocating idle gateway resources to each activity for use.
The method specifically comprises the following steps:
(1) a control module: the core is a control algorithm, the control algorithm aims at calculating the outbound number under the condition that the concurrency limit of an operator is known in real time, firstly, the CAPS value of the operator is calculated, N customer telephone lines are set, each customer telephone line is provided with M trunk lines, the average duration of each telephone call is not lower than T seconds, the available duration of each customer is S-N-M60, the number of the calls that can be made is R-S/T, the CAPS value of the operator to the client is C-R/60, that is, the client calls the operator every second to initiate the number of calls O-N-C, then according to the value of O, the number of idle gateway resources is A, the number of corresponding number of outbound lists is F, the algorithm formula is that if C is greater than A, F is equal to A, if C < equalto A, F is equal to C, and F is the number of the outbound list, so that the waste of a large number of lists which cannot be outbound due to the fact that CAPS is exceeded can be avoided.
(2) A resource configuration module: the core is an allocation algorithm, which aims to reasonably utilize gateway resources and flexibly allocate idle gateway resources to each activity for use. The current preset resource number of each activity is respectively recorded as a1, a2, a3, a4 … …, the total number H of the gateway platform resources, the current resource number of each activity in the real-time acquisition gateway is respectively recorded as α 1, α 2, α 3, α 4 … …, and H ═ f (a) ═ a1+ a2+ a3+ a4 … …, the standard difference between the preset resource number of each activity and the real-time resource number is β, B ═ a- α is set, in the time period T range, when Avg (f) (B) > β indicates that the current resource number of the activity is idle, the current resource number can be allocated, otherwise, when Avg (f (B) < β indicates that the active resource number is tense, more resources need to be allocated. When a plurality of activities run simultaneously, priority is set, and free resources are allocated to the activities with higher priority, namely a is alpha + B, and the number of resources available for the next round of the activities is a. Therefore, gateway resources can be greatly utilized, and the call volume outside the list can be increased and the resource utilization rate is also increased.
The control algorithm and the dynamic resource allocation algorithm are the core of the whole call control system, the system is requested in each call process, the purpose is that the system limits the current of the list before entering the soft switch platform, thereby reducing the waste of the list, meanwhile, the resource allocation algorithm calculates the busy and idle quantity of the gateway resource number under different activities, allocates the idle gateway resource to the gateway resource under the resource-deficient activity according to the weight, flexibly configures the gateway resource, and improves the utilization rate of the resource, and the flow schematic diagram of the control system is as follows:
the following steps are described in the following for how to apply the present invention according to fig. 2 and 3:
1. an outbound call platform: the platform is used for generating an outbound list, establishing an outbound task, sending generated list data information to the soft switch platform, and entering a call control system.
2. The call control system: the method mainly comprises a control algorithm and a resource allocation algorithm. Receiving data pushed by an outbound platform, setting a cache queue in a control method, obtaining an outbound list F with a corresponding quantity by comparing CAPS values, taking out the list data and pushing the list data to a soft switch platform, limiting the list within the CAPS, obtaining the resource busy and idle quantity of each activity by a resource allocation algorithm in a T time period, displaying the busy and idle quantity on the page of the outbound platform, bringing the busy and idle quantity into the next round of outbound data by automatic generation, and redistributing the busy and idle quantity to flexibly utilize resources by page allocation.
3. A soft switch platform: and receiving the list information pushed by the call control system, initiating a call client behavior according to the gateway resource information given by the list information, and establishing a call.
4. A monitoring module: the data acquisition and analysis can be carried out on the whole outbound result, and the dimensionality comprises: the real-time gateway resource number, the real-time outbound number, the time-sharing outbound number, the operator return result and the like, and basic data for decision optimization are provided for the system.
While the invention has been described with reference to specific embodiments, the invention is not limited thereto, and various equivalent modifications and substitutions can be easily made by those skilled in the art within the technical scope of the invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.
Claims (7)
1. A call control method based on call control system is characterized in that the call control system is based on soft switch and comprises a control module and a resource configuration module which are respectively connected with a gateway platform, wherein:
the control module is used for calculating the number of the outbound lists under the condition of knowing the concurrency limit of the operator in real time;
the resource allocation module is used for reasonably utilizing gateway resources and flexibly allocating idle gateway resources to each activity for use,
the call control method comprises the following steps:
step 1: the outbound platform generates an outbound list, establishes an outbound task, inputs corresponding list data information to a call control system, and simultaneously initiates a request to the soft switch platform;
step 2: the call control system receives the data pushed by the outbound platform, and the control module calculates in real time to obtain the number of outbound lists under the concurrent restriction of the operator and pushes the outbound lists to the soft switch platform;
and step 3: the resource allocation module of the call control system obtains the resource allocation quantity of each activity and pushes the resource allocation quantity to the soft switch platform;
and 4, step 4: the soft switch platform receives the number of the outbound lists and the resource configuration number information pushed by the call control system to initiate the call client behavior to establish a call,
the step 3 comprises the following sub-steps:
step 301: acquiring the current active preset resource number and the total gateway platform resource number in the call control system;
step 302: judging whether the average value of the total number of each active current resource number and the preset resource number in the gateway platform in the time period range is larger than a standard difference value or not to obtain a judgment result;
step 303: pushing the resource allocation quantity of each activity to the soft switch platform according to the judgment result;
the step 2 comprises the following sub-steps:
step 201: receiving outbound data information pushed by the outbound platform;
step 202: calculating a CAPS value of the operator based on the outbound data information;
step 203: and according to the CAPS value of the operator, calculating the number of the outbound lists under the condition of knowing the concurrency limit of the operator in real time by using the control module of the call control system and pushing the outbound lists to the soft switch platform.
2. The call control method based on the call control system according to claim 1, wherein the outbound platform, the call control system and the soft switch platform are all further connected with a monitoring module for performing multi-dimensional data acquisition and analysis on the whole outbound result.
3. The call control method based on the call control system according to claim 2, wherein the multidimensional data includes a real-time gateway resource number, a real-time outbound number, a time-sharing outbound number, and an operator return result number.
4. The call control method according to claim 1, wherein the operator CAPS value in step 202 is calculated by the following formula:
C＝R/60
R＝S/T
S＝N*M*60
in the formula, C is a CAPS value of an operator, R is the number of the calls capable of being dialed, S is the available time of a client per minute, T is the average duration of each call and is not less than seconds, N is the number of telephone lines of the client, and M is the number of trunk lines in each telephone line of the client.
5. The method according to claim 1, wherein in step 203, the control module of the call control system calculates in real time according to the CAPS value of the operator to obtain the number of outbound lists under the concurrent restriction of the operator, and the corresponding calculation formula is:
if C > A, F ═ A;
if C is less than or equal to A, F is equal to C;
in the formula, F is the number of outbound lists under the condition of knowing the concurrency limit of the operator, and A is the idle number of the current gateway resource.
6. A terminal device comprising a memory, a processor and a computer program stored in said memory and executable on said processor, characterized in that said processor, when executing said computer program, implements the steps of a call control method based on a call control system according to any of claims 1 to 5.
7. A computer-readable storage medium, in which a computer program is stored, which, when being executed by a processor, carries out the steps of the call control system based call control method according to any one of claims 1 to 5.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010630965.4A CN111800415B (en) | 2020-07-03 | 2020-07-03 | Call control system, method, equipment and storage medium based on soft switch |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010630965.4A CN111800415B (en) | 2020-07-03 | 2020-07-03 | Call control system, method, equipment and storage medium based on soft switch |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN111800415A CN111800415A (en) | 2020-10-20 |
| CN111800415B true CN111800415B (en) | 2022-08-12 |
Family
ID=72809950
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202010630965.4A Active CN111800415B (en) | 2020-07-03 | 2020-07-03 | Call control system, method, equipment and storage medium based on soft switch |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN111800415B (en) |
Families Citing this family (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112532546B (en) * | 2020-11-24 | 2022-08-12 | 上海浦东发展银行股份有限公司 | Call route selection method based on soft switch |
Family Cites Families (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101052014B (en) * | 2007-05-21 | 2010-08-18 | 华为技术有限公司 | IP bearing call connection control method and device |
| CN101330544B (en) * | 2008-06-17 | 2012-09-05 | 中国移动通信集团江苏有限公司 | Method for implementing multi-center virtual integration of passenger service system |
| CN102611808B (en) * | 2012-03-24 | 2014-04-23 | 北京天润融通科技有限公司 | Managed calling system with backup |
| CN103973907A (en) * | 2014-04-14 | 2014-08-06 | 深圳市深海捷科技有限公司 | Active outbound method and system of call center |
| IN2015CH01318A (en) * | 2015-03-18 | 2015-04-10 | Wipro Ltd | |
| CN111147677B (en) * | 2018-11-05 | 2021-12-21 | 马上消费金融股份有限公司 | Call center system |
-
2020
- 2020-07-03 CN CN202010630965.4A patent/CN111800415B/en active Active
Also Published As
| Publication number | Publication date |
|---|---|
| CN111800415A (en) | 2020-10-20 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN107241281B (en) | Data processing method and device | |
| CN107426274B (en) | Method and system for service application and monitoring, analyzing and scheduling based on time sequence | |
| CN102263865B (en) | Real-time queuing feedback function realization method and system for next generation call center (NGCC) | |
| CN105335231B (en) | server thread dynamic allocation method and device | |
| CN106339217B (en) | Event management method and system based on Unity | |
| CN111800415B (en) | Call control system, method, equipment and storage medium based on soft switch | |
| US5761285A (en) | Universal telephony application client that is configurable from a profile for a telphone call campaign | |
| CN112367434B (en) | Automatic distribution system for power grid customer service operation resources | |
| CN110647392A (en) | Intelligent elastic expansion method based on container cluster | |
| EP2574028A1 (en) | Processing method and device for waiting overtime of queue request | |
| CN109274550B (en) | iSCSI self-adaptive IO queue depth matching method | |
| CN108023936B (en) | Distributed interface access control method and system | |
| CN107370895B (en) | Number hiding device, number hiding method and number hiding system | |
| CN113037851A (en) | Method for achieving cloud mobile phone system overdivision based on storage | |
| CN113489850B (en) | Telephone number protection method, device, system and storage medium | |
| CN1137654A (en) | Service interactions | |
| CN110621084B (en) | Method and device for establishing pre-established session, electronic equipment and storage medium | |
| CN112689008A (en) | Network connection pool management method, device, equipment and storage medium | |
| EP3163842A1 (en) | Cloud contact centre and cloudization method for contact centre | |
| CN105577759A (en) | Server node allocation method and device | |
| CN112132595A (en) | Call loss data processing method and device | |
| CN115914466A (en) | Voice interaction method and device based on voice stream robot and storage medium | |
| US20030172105A1 (en) | Method and apparatus for processing calls on a multiprocessor communication system | |
| CN104580113B (en) | A kind of method and device of processing external request | |
| CN113596267B (en) | Artificial intelligence calling method, system, computer equipment and storage medium |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |