CN111787166A

CN111787166A - Method and system for sharing voice file in batch voice notification of telephone

Info

Publication number: CN111787166A
Application number: CN202010624459.4A
Authority: CN
Inventors: 雷俊智
Original assignee: Shanghai Mique Technology Co ltd
Current assignee: Shanghai Mique Technology Co ltd
Priority date: 2020-07-02
Filing date: 2020-07-02
Publication date: 2020-10-16

Abstract

The invention provides a method and a system for sharing voice files in batch voice notification of a telephone. Often, a telephone set, when performing a batch voice announcement task, involves different voice files under different tasks. And constructing a voice file synchronization module based on the telephone system, synchronizing the voice file with a remote voice file server when a batch voice task is initialized, downloading the voice file of the batch to a local storage of the telephone, and associating the task ID. The subsequent telephone sets identify and share the locally stored voice file by matching the ID in the task when requesting the execution of the call task on a case-by-case basis without having to repeat the downloading of the voice file. The voice file sharing function in the batch voice notification service based on the telephone is realized.

Description

Method and system for sharing voice file in batch voice notification of telephone

Technical Field

The invention relates to the technical field of computer and internet information, in particular to a method and a system for sharing voice files in batch voice notification of a telephone.

Background

Batch automatic voice announcement is one of the common voice value-added services. The automatic voice notification service can be realized by a telecommunication service network (such as HLR appointment and the like), a service platform (such as a voice IVR gateway and the like) or a telephone directly calling out. The method is completed by a telecommunication service network or a service platform belonging to centralized call control and service control, data such as voice files and the like are completed at a centralized node, and batch automatic voice notification service based on the telephone is usually requested by the telephone item by item to the outbound task (including outbound number and voice notification content) of the centralized service platform in view of facilitating service execution process control. Therefore, the call control points are dispersed to the telephone sets which are executed one by one, and the voice files need to be remotely synchronized between the centralized service platform and each dispersed telephone set node. In order to avoid repeated synchronization of voice files in batch automatic voice notification services, a new method and system are needed to be invented, so that the repeated voice files in batch voice notification are shared, the service processing delay is reduced, and the service execution efficiency and the client perception are improved.

Disclosure of Invention

The invention provides a method and a system for sharing voice files in batch voice notification of a telephone. And a relevant module is constructed on the telephone system to realize the functions of service control, media cooperation and sharing in the automatic voice notification service. The method comprises the steps of realizing the acquisition of a voice notification task based on a phone (including an outbound number and voice content (media source)) through service control, controlling the phone to perform outbound and the like; media control realizes downloading and playing of media streams (such as wav, mp3 and other voice file streams) to a playback sound channel of a telephone; media collaboration and sharing enable the processes of media file (voice file) comparison, local storage and sharing in batch voice notification. The voice file sharing function in the batch voice notification service based on the telephone is realized through the management and control cooperation among the three. The invention comprises a service control module, a media collaborative sharing module, a media control module and a main service control collaborative flow.

And the service control module (1) is responsible for initiating a voice notification task request to an external service platform, and the acquired voice notification task information comprises an outbound number, voice content (media source) and the like. Usually, a lot of outbound and voice notification tasks (counted according to the number of outbound numbers) are involved in one batch of voice notifications, and the service control module needs to cyclically request tasks one by one (one outbound number represents one voice notification task) in one batch of voice notification tasks until all the outbound numbers in the batch are acquired and executed. After the service control module acquires the voice notification task each time, the task information is analyzed, the outbound number is executed by the service control module, and the voice content information is sent to the media collaborative sharing module for processing.

And the media collaborative sharing module (2) compares the voice content information (which can be defined as the name of a voice file and a file address URL named according to the naming rule) sent by the service control module with the voice file stored in the local media resource of the telephone (which can be defined as the name of the file and the type of the file (the suffix of the file name) for comparison). If the local media resource of the voice file already exists, the voice file in the local media resource is played when the media module requests to play. If the local media resource of the voice file does not exist, downloading according to the file address URL in the voice content information, storing in the local media resource of the phone after downloading, and playing the downloaded voice file when the media module requests playing.

And the media control module (3) plays the voice notification content (plays the voice file) according to the service logic requirement when the telephone sets establish calling and called calls (called answering). Before playing, the media collaborative sharing module needs to be requested to notify the corresponding voice file of the voice notification.

The main business control cooperative flow: 1) the service control module requests task items in the batch voice notification item by item; 2) the service control module analyzes and processes the acquired task item information, the outbound number is processed by the module, and the voice content information is sent to the media collaborative sharing module; 3) the media collaborative sharing module analyzes the voice content information and compares the voice file in the task item with the voice file stored in the local media resource of the telephone; 4) if the two are the same, the local voice file of the phone is used as the voice playing file corresponding to the task item, and the processing 6) is carried out, otherwise, the processing 5) is carried out; 5) the media collaboration sharing module downloads according to the file address URL in the voice content information and stores the downloaded file in the local media resource of the phone; 6) after the call is connected, the media control module requests the media collaborative sharing module for the voice file required by the task item; 7) the media collaborative sharing module returns the voice file stored in the local media resource, and the media control module completes the local playing.

Drawings

FIG. 1 is a block diagram of a method and system for sharing voice files in a batch voice announcement for a telephone.

Detailed Description

The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

Referring to fig. 1, in an embodiment of the present invention, a method and a system for sharing a voice file in a batch voice notification of a telephone set include a service control module (1), a media collaborative sharing module (2), a media control module (3), and a main service management and control collaborative process.

Claims

1. The method and system for sharing voice files in batch voice notification of the telephone are characterized in that: the method and the system are constructed on an analog telephone system, the calling and called audios are distinguished by monitoring the external sound reproduction process of the telephone, and the calling and called audios are effectively separated by uploading the non-telephone local audio in a fragmentation mode.

2. The method and system for sharing voice files in batch voice announcement of telephone set according to claim 1, characterized in that: and the audio acquisition module is responsible for carrying out a continuous audio acquisition process on the unique audio source channel of the analog telephone in the calling and called calling process.

3. The method and system for sharing voice files in batch voice announcement of telephone set according to claim 1, characterized in that: and the playback monitoring module is responsible for monitoring the playback process of the external playback resources and informing the audio uploading module to start or stop the audio uploading by judging the playback gaps which do not pass through the external audio segments.

4. According to the interaction state of both parties of a conventional call, during the external sound reproduction, the current channel transmits the local sound/audio of the telephone, and before the sound reproduction is finished and the next sound reproduction is started, the default current sound channel is the sound/audio of the opposite party (usually the user party) of the telephone.

5. When the playback monitoring module monitors that external playback starts, the audio uploading module is informed to stop uploading, when the external playback is finished, the audio uploading module is informed to start uploading, and when the next external playback starts, the audio uploading module is informed to stop uploading, so that circulation is carried out until the playback or the service is finished.

6. Considering the performance and time delay of the local phone to the external audio playback processing, when a start or stop instruction is sent to the audio uploading module, a proper instruction time delay (audio uploading offset) is provided, and the phenomenon that the separation quality of the calling and called audio is influenced because the tailing sound played from the outside is uploaded as the sound of the opposite phone is avoided.

7. The method and system for sharing voice files in batch voice announcement of telephone set according to claim 1, characterized in that: and the audio uploading module is responsible for receiving the instruction of the playback monitoring module and starting and stopping the audio uploading.

8. The method and system for sharing voice files in batch voice announcement of telephone set according to claim 1, characterized in that: the processing flow is as follows: 1) the audio acquisition module continuously acquires the audio information of the unique channel of the current analog phone; 2) the playback monitoring module receives an external playback notification; 3) the playback monitoring module reads the time delay (audio uploading offset) and waits for the time delay to end; 4) the playback monitoring module sends an uploading stopping instruction to the audio uploading module; 5) the audio uploading module stops acquiring the audio stream from the audio acquisition module; 6) the playback monitoring module waits for the end of playback; 7) when the playback is finished, the monitoring module reads the time delay (the audio uploading offset) and waits for the end of the time delay; 8) the playback monitoring module sends an uploading starting instruction to the audio uploading module; 9) the audio uploading module starts to acquire an audio stream from the audio acquisition module and uploads the audio stream; 10) waiting for the next external sound-playing notice and returning to the (2) circulation processing until the end.