CN111784452A - Message pushing method and system for realizing order completion - Google Patents
Message pushing method and system for realizing order completion Download PDFInfo
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- CN111784452A CN111784452A CN202010609477.5A CN202010609477A CN111784452A CN 111784452 A CN111784452 A CN 111784452A CN 202010609477 A CN202010609477 A CN 202010609477A CN 111784452 A CN111784452 A CN 111784452A
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- 238000000034 method Methods 0.000 title claims abstract description 18
- 238000000354 decomposition reaction Methods 0.000 claims abstract description 8
- 230000008859 change Effects 0.000 abstract description 3
- 230000007246 mechanism Effects 0.000 abstract description 3
- 230000008447 perception Effects 0.000 abstract description 3
- 238000004891 communication Methods 0.000 description 4
- 230000008569 process Effects 0.000 description 3
- 230000004048 modification Effects 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 230000002159 abnormal effect Effects 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000013499 data model Methods 0.000 description 1
- 230000006872 improvement Effects 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/22—Indexing; Data structures therefor; Storage structures
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/25—Integrating or interfacing systems involving database management systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/27—Replication, distribution or synchronisation of data between databases or within a distributed database system; Distributed database system architectures therefor
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/906—Clustering; Classification
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/46—Multiprogramming arrangements
- G06F9/54—Interprogram communication
- G06F9/542—Event management; Broadcasting; Multicasting; Notifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/46—Multiprogramming arrangements
- G06F9/54—Interprogram communication
- G06F9/546—Message passing systems or structures, e.g. queues
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F2209/00—Indexing scheme relating to G06F9/00
- G06F2209/54—Indexing scheme relating to G06F9/54
- G06F2209/547—Messaging middleware
Abstract
The invention discloses a message pushing method for realizing order completion, which realizes the message pushing of order completion through order receiving, order decomposition, work order generation, work order completion, an order sending platform, order filing and order message pushing. The invention also discloses a system applying the method, which comprises a message receiving module, a work order strategy processing module, a message sending module, a remote service platform, a remote database and an order message pushing module. The invention has the advantages that: the order information is filed on the platform and continuously configured, the order information is uniformly sent to the user side in a broadcast message mode through the remote service platform, and a message mechanism is adopted to push the order information in a broadcast message mode, so that customer perception is improved, the agent system can timely inform the agent of completion of batch card opening orders, and an individual customer can timely inform the customer of completion of service change, so that the Internet of things platform can timely know the real-time state of the resource card.
Description
Technical Field
The invention relates to the technical field of telecommunication service order processing, in particular to a message pushing method and a message pushing system for realizing order completion.
Background
In the prior art, virtual operators are developed rapidly and have 1.1 hundred million users. The virtual operator system is connected with the resale platform of three basic operators, the resale platform does not have any accepting and opening capability, but is a shell, and the corresponding provincial systems increase one resale platform for time-consuming ordering process. The number of in-transit tickets and abnormal tickets is increased dramatically, and the user experience and the customer experience are poor.
In addition, the CRM integrated business order system has been weakened as a free portal business hall, and the sales entrances of virtual operators are mainly focused on the agent portal and the public internet portal. Therefore, the agent portal and the public internet portal are very important for the experience of the customer, the work order business processing flow in the prior art cannot improve the experience of the user or the user, and the user or the customer cannot be timely fed back after the operation of the user is completed.
Disclosure of Invention
Aiming at the problem that order completion information cannot be fed back to a user or a client in time in the prior art, the invention provides a message pushing method for realizing order completion.
The invention discloses a message pushing method for realizing order completion, which realizes the message pushing of order completion through order receiving, order decomposition, work order generation, work order completion, order sending platform, order filing and order message pushing;
receiving an order, namely receiving a message of a service work order through message middleware;
resolving the order, resolving the message, and putting the resolved message into an interface table;
generating a work order, extracting corresponding service order information from a database after order analysis, generating service order information and forming the work order;
reporting completion of the work order, generating completion information of the work order after the work order is processed by an operator, and reversely notifying that the work order is successfully processed or fails;
the order issuing platform synchronizes the order data information and the work order completion information obtained by analysis to the service platform;
filing orders, wherein the business platform performs classified filing according to the received order data information and the corresponding labels and classification requirements and stores the sorted filing into a corresponding database;
and pushing the order message, namely pushing the message of completing the order to the user side in a broadcast message mode.
Further, the pushing range of the order message pushing is a third-party platform.
Further, the pushing range of the order message pushing comprises an agent system, a public platform, an internet platform and an internet of things platform.
The invention also aims to provide a message pushing system for realizing order completion, which comprises a message receiving module, a work order strategy processing module, a message sending module, a remote service platform, a remote database and an order message pushing module, wherein the message receiving module is used for receiving a message of a service work order through a message middleware, and the work order strategy processing module is used for analyzing the message and putting the analyzed message into an interface table; the message sending module is used for sending the order data information and the work order completion information obtained by analysis to the service platform; the remote service platform is used for carrying out classification filing according to the received order data information and the corresponding labels and classification requirements and storing the order data information into a corresponding database; the remote database is used for storing order data information stored according to the filing strategy; the order message pushing module is used for pushing the order completion message to the user side in a broadcast message mode.
Further, the user side comprises an agent system, a public platform, an internet platform and an internet of things platform.
Compared with the prior art, the invention has the beneficial effects that:
according to the invention, the order information is filed and continuously configured on the platform, the order information is uniformly sent to the user side in the form of the broadcast message through the remote service platform, and the message mechanism is adopted to push the order information in the form of the broadcast message, so that the customer perception is improved, the agent system can timely inform the agent of the completion of the batch card-opening order, the individual customer timely informs the customer of the completion of the service change, and the Internet of things platform timely knows the real-time state of the resource card.
Drawings
FIG. 1 is a schematic flow chart of the method of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be obtained by a person skilled in the art without any inventive step based on the embodiments of the present invention, are within the scope of the present invention.
The invention is described in further detail below with reference to the attached drawing figures:
example 1
The specific embodiment discloses a message pushing method for realizing order completion, which realizes the message pushing of order completion through order receiving, order decomposition, work order generation, work order completion, an order sending platform, order filing and order message pushing;
receiving an order, namely receiving a message of a service work order through message middleware;
and order decomposition, namely generating a corresponding message protocol for the information of the external request through a unified service component, wherein the order decomposition is a process of unified decomposition processing of the message protocol, and the processing result is that the request information is split into different data model tables.
And generating a work order, wherein the work order is information extracted through a corresponding rule standard according to the information content after order decomposition, and the information generates a corresponding work order according to a preset work order protocol rule.
And after the work order is completed, the service opening platform sends a reverse notification to notify that the work order is successfully processed or fails to be processed after the work order is processed.
The order issuing platform judges whether platform data synchronization is needed or not according to the service content of the order after the order is completed, and if so, generates corresponding issuing platform data through corresponding components and synchronizes to the corresponding platform.
And archiving the orders, wherein the archiving of the orders is the finishing archiving of the order process, and the data of the orders is archived in a historical monthly table, so that the historical order information can be conveniently consulted subsequently, and the corresponding orders can be classified, archived and stored in a corresponding database according to rules.
And pushing the order message, namely pushing the message of completing the order to the user side in a broadcast message mode. The push platform configuration can be supported by the broadcast message, and multiple times of push in case of push failure can be supported, that is, a push success return message code can be set in the push message, that is, if the message broadcast is successfully sent, the remote platform receives a message of successful reception replied by the third-party platform, and if the replied message is not received, the push is determined to be unsuccessful, and the remote platform pushes again until the push is successful.
The pushing range of the order message pushing is feasible to be a third party platform, and the platform referred to herein includes a user platform and other user platforms.
Specifically, the pushing range of the order message pushing includes an agent system, a public platform, an internet platform and an internet of things platform, and in other specific embodiments of the present invention, other third party platforms may also be included.
The order information is filed on the platform and continuously configured, the order information is uniformly sent to the user side in a broadcast message mode through the remote service platform, and a message mechanism is adopted to push the order information in a broadcast message mode, so that customer perception is improved, the agent system can timely inform an agent of completion of batch card opening orders, an individual customer can timely inform the customer of completion of service change, and the Internet of things platform can timely know the real-time state of the resource card.
Example 2
The specific embodiment provides a message pushing system for realizing order completion, which comprises a message receiving module, a work order strategy processing module, a message sending module, a remote service platform, a remote database and an order message pushing module, wherein the message receiving module is used for receiving a message of a service work order through a message middleware, the work order strategy processing module is used for analyzing the message and putting the analyzed message into an interface table; the message sending module is used for sending the order data information and the work order completion information obtained by analysis to the service platform; the remote service platform is used for carrying out classification filing according to the received order data information and the corresponding labels and classification requirements and storing the order data information into the corresponding database, so that subsequent searching is facilitated; the remote database is used for storing order data information stored according to the filing strategy; the order message pushing module is used for pushing the order completion message to the user side in a broadcast message mode.
The user side comprises an agent system, a public platform, an internet platform and an internet of things platform.
In this embodiment, a communication method is not specifically described, and the present invention uses a conventional communication method in the prior art to perform communication, for example, sending a message through a communication method such as a 4G network or a 5G network, or sending a message through an intranet.
The above is only a preferred embodiment of the present invention, and is not intended to limit the present invention, and various modifications and changes will occur to those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (5)
1. A message push method for realizing order completion is characterized in that the message push of order completion is realized through order receiving, order decomposition, work order generation, work order completion, order sending platform, order filing and order message push;
receiving an order, namely receiving a message of a service work order through message middleware;
resolving the order, resolving the message, and putting the resolved message into an interface table;
generating a work order, extracting corresponding service order information from a database after order analysis, generating service order information and forming the work order;
reporting completion of the work order, generating completion information of the work order after the work order is processed by an operator, and reversely notifying that the work order is successfully processed or fails;
the order issuing platform synchronizes the order data information and the work order completion information obtained by analysis to the service platform;
filing orders, wherein the business platform performs classified filing according to the received order data information and the corresponding labels and classification requirements and stores the sorted filing into a corresponding database;
and pushing the order message, namely pushing the message of completing the order to the user side in a broadcast message mode.
2. The method as claimed in claim 1, wherein the pushing range of the order message pushing is a third party platform.
3. The message pushing method for completing the order according to claim 2, wherein the pushing scope of the order message pushing comprises an agent system, a public platform, an internet platform and an internet of things platform.
4. A message pushing system for realizing order completion is characterized by comprising a message receiving module, a work order strategy processing module, a message sending module, a remote service platform, a remote database and an order message pushing module, wherein the message receiving module is used for receiving a message of a service work order through a message middleware, and the work order strategy processing module is used for analyzing the message and putting the analyzed message into an interface table; the message sending module is used for sending the order data information and the work order completion information obtained by analysis to the service platform; the remote service platform is used for carrying out classification filing according to the received order data information and the corresponding labels and classification requirements and storing the order data information into a corresponding database; the remote database is used for storing order data information stored according to the filing strategy; the order message pushing module is used for pushing the order completion message to the user side in a broadcast message mode.
5. The message pushing system for completing orders according to claim 4, wherein the user terminal comprises an agent system, a public platform, an internet platform and an internet of things platform.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010609477.5A CN111784452A (en) | 2020-06-29 | 2020-06-29 | Message pushing method and system for realizing order completion |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202010609477.5A CN111784452A (en) | 2020-06-29 | 2020-06-29 | Message pushing method and system for realizing order completion |
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| CN111784452A true CN111784452A (en) | 2020-10-16 |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113298675A (en) * | 2021-06-04 | 2021-08-24 | 长沙市到家悠享家政服务有限公司 | Processing method, device and system for automation platform of home services |
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| CN107276790A (en) * | 2017-05-27 | 2017-10-20 | 北京思特奇信息技术股份有限公司 | A kind of processing method and system of business work order |
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2020
- 2020-06-29 CN CN202010609477.5A patent/CN111784452A/en active Pending
Patent Citations (3)
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| CN106296363A (en) * | 2016-08-17 | 2017-01-04 | 浪潮电子信息产业股份有限公司 | Processing method, device and the system of a kind of skilled worker's order |
| CN107276790A (en) * | 2017-05-27 | 2017-10-20 | 北京思特奇信息技术股份有限公司 | A kind of processing method and system of business work order |
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Application publication date: 20201016 |
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