CN111756941A - Method for controlling data interaction instruction by using INFO message based on SIP protocol - Google Patents
Method for controlling data interaction instruction by using INFO message based on SIP protocol Download PDFInfo
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- CN111756941A CN111756941A CN202010584341.3A CN202010584341A CN111756941A CN 111756941 A CN111756941 A CN 111756941A CN 202010584341 A CN202010584341 A CN 202010584341A CN 111756941 A CN111756941 A CN 111756941A
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- 238000000034 method Methods 0.000 title claims abstract description 14
- 230000003993 interaction Effects 0.000 title claims abstract description 11
- 230000011664 signaling Effects 0.000 claims abstract description 51
- 238000012790 confirmation Methods 0.000 claims description 9
- 230000002452 interceptive effect Effects 0.000 claims description 4
- 238000004891 communication Methods 0.000 abstract description 11
- 238000012423 maintenance Methods 0.000 abstract description 5
- 238000011161 development Methods 0.000 description 3
- 230000000977 initiatory effect Effects 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000012546 transfer Methods 0.000 description 1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1101—Session protocols
- H04L65/1104—Session initiation protocol [SIP]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
- H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
- H04M7/126—Interworking of session control protocols
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Abstract
The invention provides a method for controlling data interaction instructions by using INFO messages based on an SIP protocol, which comprises the following steps: s1, the calling party signaling module sends a calling instruction to the called party signaling module; s2, the called signaling module judges whether the call instruction is received successfully, if the call instruction is received successfully, the state instruction of trying to connect is fed back to the calling signaling module; s3, after the called party successfully receives the call instruction, the signaling module transmits the ringing state information to the signaling module of the calling party; s4, when the called party agrees to answer the call, the signaling module transmits the state information agreeing to answer to the signaling module of the calling party; in the existing contact center system, the method for controlling the data interaction instruction by the INFO message is adopted based on the existing SIP protocol, and the multimedia data information is transmitted by the self-defined parameter, so that the data push required by the client is realized, the complexity of the communication flow is simplified, and the maintenance workload of IT personnel is reduced.
Description
Technical Field
The invention relates to audio and video communication, in particular to a method for controlling a data interaction instruction by using an INFO message based on an SIP protocol.
Background
SIP: the Session initiation protocol session initiation protocol is an application layer control protocol for audio and video communication based on IP network, and is used for creating, modifying and releasing session. INFO is an interactive method commonly used in SIP protocol and can be used to transfer DTMF key information or other customized content.
With the advance of national internet bandwidth household gigabit rate, the popularization of mobile terminal 4G and the arrival of 5G, the video contact center has started to gradually enter enterprises as an innovative application, and when a client performs audio and video communication with an agent at an APP terminal or a WEB terminal, the agent needs to push some certificate information or contract terms for the client to sign and confirm or play some guidance videos for the client to watch due to business needs. When pushing the data, another set of communication mode is often needed, so that the whole call flow is complex and redundant, and meanwhile, development and maintenance of IT personnel are not convenient.
Disclosure of Invention
The present invention is directed to a method for controlling data interaction commands using INFO messages based on SIP protocol, so as to solve the problems in the background art.
In order to achieve the purpose, the invention provides the following technical scheme:
a method for controlling data interaction instruction by using INFO message based on SIP protocol includes the following steps:
s1, the calling party signaling module sends a calling instruction to the called party signaling module;
s2, the called signaling module judges whether the call instruction is received successfully, if the call instruction is received successfully, the state instruction of trying to connect is fed back to the calling signaling module;
s3, after the called party successfully receives the call instruction, the signaling module transmits the ringing state information to the signaling module of the calling party;
s4, when the called party agrees to answer the call, the signaling module transmits the state information agreeing to answer to the signaling module of the calling party;
s5, after receiving the state information of agreeing to answer, the signaling module of the calling party sends confirmation information to the signaling module of the called party, and the calling party and the called party are in conversation;
s6, the calling party sends the content of the call to the called party through the media module;
s7, the called party sends the content of the call to the calling party through the media module;
s8, when the called party sends the picture information to the calling party, sending an INFO control message through the signaling module, and then carrying data interactive content in the INFO by embedding the picture storage path;
s9, after receiving the INFO message, the signaling module of the calling party replies confirmation information to indicate that the picture content carried by the INFO can be checked after receiving the request;
s10, when the calling party finishes the call, the invention transmits multimedia data information through self-defined parameters by using the method of using INFO message to control data interaction instruction based on the existing SIP protocol in the existing contact center system through the signaling module, thereby realizing the data push of the customer requirement, simplifying the complexity of the call flow and reducing the maintenance workload of IT personnel.
The called party sends hang-up information;
and S11, after receiving the hang-up information, the called party signaling module sends confirmation information to the calling party, and the call is ended.
Compared with the prior art, the invention has the beneficial effects that:
for a user, a called party clicks a button in a service system, a background system automatically sends an INFO message to the calling party, and the calling party can automatically receive the INFO message in the background system and is displayed in a front-end service system, so that the calling party and the called party can conveniently realize operations of picture playing, audio and video stream playing, file receiving and sending and the like during communication, and the communication efficiency is greatly improved.
For IT, by using INFO information based on SIP protocol, the control of data flow is conveniently realized on the basis of the existing SIP protocol, other complicated communication fields do not need to be involved independently, time and labor are saved, and the development and maintenance are easy.
Drawings
Fig. 1 is a flowchart of a method for controlling data interaction instructions using INFO messages based on the SIP protocol.
Detailed Description
The technical solution of the present patent will be described in further detail with reference to the following embodiments.
Referring to fig. 1, a method for controlling data interaction commands using INFO messages based on SIP protocol includes the following steps:
s1, the calling party signaling module sends a call instruction to the called party signaling module so that the called party signaling module receives the call instruction;
s2, the called signaling module judges whether the call instruction is received successfully, if the call instruction is received successfully, the state instruction of trying to connect is fed back to the calling signaling module;
s3, after the called party successfully receives the call instruction, the signaling module transmits the ringing state information to the signaling module of the calling party;
s4, when the called party agrees to answer the call, the signaling module transmits the state information agreeing to answer to the signaling module of the calling party;
s5, after receiving the state information of agreeing to answer, the signaling module of the calling party sends confirmation information to the signaling module of the called party, and the calling party and the called party are in conversation;
s6, the calling party sends the content of the call to the called party through the media module;
s7, the called party sends the content of the call to the calling party through the media module;
s8, when the called party sends the picture information to the calling party, sending an INFO control message through the signaling module, and then carrying data interactive content in the INFO by embedding the picture storage path;
s9, after receiving the INFO message, the signaling module of the calling party replies confirmation information to indicate that the picture content carried by the INFO can be checked after receiving the request;
s10, when the calling party finishes the call, hang-up information is sent to the called party through the signaling module;
and S11, after receiving the hang-up information, the called party signaling module sends confirmation information to the calling party, and the call is ended.
After the calling and called parties follow the SIP protocol to establish audio and video calls according to the sequence flow of S1-S7, in S8 the called party indicates its purpose by sending INFO message to the calling party, the calling party can reply to S9 to indicate acceptance request or not,
the called party organizes the instruction message body according to the content to be sent and sends the instruction message body to the calling party to indicate the purpose of the instruction message body; for example, the called party sends a control message composed of a control instruction as a display picture, an instruction parameter address and a session number when the calling party wants to display the picture, the calling party receives the control message, analyzes and displays the picture according to the situation of the calling party and returns a code number indicating that the request is accepted as a response, and if the picture can not be normally processed, the calling party returns a corresponding code number as a response (such as rejecting the request or not finding).
In this embodiment, it should be noted that, after receiving the signal request, the calling party may send the following codes to respond:
1. 200: receiving the request;
2. 401: requesting authentication;
3. 403: rejecting the request;
4. 404: not found;
5. 488: temporarily not going on;
besides https and playimage, the INFO customized message body request content may also support the following extension parameters and method types:
1. expanding parameters: http, rtsp, rtmp, ftp;
2. the method comprises the following steps: playaudio: playing an audio file, Playvideo: playing a video file and Sendfile: sending file, Getfile: and acquiring the file.
The working principle is as follows: for a user, a called party clicks a button in a service system, a background system automatically sends an INFO message to the calling party, and the calling party can automatically receive the INFO message in the background system and is displayed in a front-end service system, so that the calling party and the called party can conveniently realize operations of picture playing, audio and video stream playing, file receiving and sending and the like during communication, and the communication efficiency is greatly improved.
For IT, by using INFO information based on SIP protocol, the control of data flow is conveniently realized on the basis of the existing SIP protocol, other complicated communication fields do not need to be involved independently, time and labor are saved, and the development and maintenance are easy.
Although the preferred embodiments of the present patent have been described in detail, the present patent is not limited to the above embodiments, and various changes can be made without departing from the spirit of the present patent within the knowledge of those skilled in the art.
Claims (1)
1. A method for controlling data interaction instructions using INFO messages based on the SIP protocol, comprising the steps of:
s1, the calling party signaling module sends a calling instruction to the called party signaling module;
s2, the called signaling module judges whether the call instruction is received successfully, if the call instruction is received successfully, the state instruction of trying to connect is fed back to the calling signaling module;
s3, after the called party successfully receives the call instruction, the signaling module transmits the ringing state information to the signaling module of the calling party;
s4, when the called party agrees to answer the call, the signaling module transmits the state information agreeing to answer to the signaling module of the calling party;
s5, after receiving the state information of agreeing to answer, the signaling module of the calling party sends confirmation information to the signaling module of the called party, and the calling party and the called party are in conversation;
s6, the calling party sends the content of the call to the called party through the media module;
s7, the called party sends the content of the call to the calling party through the media module;
s8, when the called party sends the picture information to the calling party, sending an INFO control message through the signaling module, and then carrying data interactive content in the INFO by embedding the picture storage path;
s9, after receiving the INFO message, the signaling module of the calling party replies confirmation information to indicate that the picture content carried by the INFO can be checked after receiving the request;
s10, when the calling party finishes the call, hang-up information is sent to the called party through the signaling module;
and S11, after receiving the hang-up information, the called party signaling module sends confirmation information to the calling party, and the call is ended.
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| CN202010584341.3A CN111756941A (en) | 2020-06-23 | 2020-06-23 | Method for controlling data interaction instruction by using INFO message based on SIP protocol |
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| CN202010584341.3A CN111756941A (en) | 2020-06-23 | 2020-06-23 | Method for controlling data interaction instruction by using INFO message based on SIP protocol |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114915924A (en) * | 2022-03-22 | 2022-08-16 | 海能达通信股份有限公司 | Method for ending call hold state and related device and storage medium |
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| CN101977201A (en) * | 2010-11-05 | 2011-02-16 | 中国电信股份有限公司 | Method for expanding Call-Info header carried service information in SIP information |
| US20110061005A1 (en) * | 2008-05-14 | 2011-03-10 | Huawei Technologies Co., Ltd. | Method, device, and system for implementing electronic whiteboard in audio/video conference |
| CN101997997A (en) * | 2010-11-19 | 2011-03-30 | 太仓市同维电子有限公司 | System for realizing Internet telephony call transfer by utilizing SIP protocol and method thereof |
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2020
- 2020-06-23 CN CN202010584341.3A patent/CN111756941A/en active Pending
Patent Citations (5)
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| CN101188809A (en) * | 2007-11-27 | 2008-05-28 | 中国电信股份有限公司 | A method, phone terminal and application server for realizing multimedia CRBT and vibration |
| CN101222680A (en) * | 2008-01-28 | 2008-07-16 | 中国电信股份有限公司 | Early media broadcast implementing method, communication terminal and application server |
| US20110061005A1 (en) * | 2008-05-14 | 2011-03-10 | Huawei Technologies Co., Ltd. | Method, device, and system for implementing electronic whiteboard in audio/video conference |
| CN101977201A (en) * | 2010-11-05 | 2011-02-16 | 中国电信股份有限公司 | Method for expanding Call-Info header carried service information in SIP information |
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| Publication number | Priority date | Publication date | Assignee | Title |
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