CN111739549B - Sound optimization method and sound optimization system - Google Patents
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L21/00—Speech or voice signal processing techniques to produce another audible or non-audible signal, e.g. visual or tactile, in order to modify its quality or its intelligibility
- G10L21/02—Speech enhancement, e.g. noise reduction or echo cancellation
- G10L21/0208—Noise filtering
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L17/00—Speaker identification or verification techniques
- G10L17/26—Recognition of special voice characteristics, e.g. for use in lie detectors; Recognition of animal voices
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L21/00—Speech or voice signal processing techniques to produce another audible or non-audible signal, e.g. visual or tactile, in order to modify its quality or its intelligibility
- G10L21/003—Changing voice quality, e.g. pitch or formants
- G10L21/007—Changing voice quality, e.g. pitch or formants characterised by the process used
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
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Abstract
The invention discloses a sound optimization system, which comprises a console, a processor and a server, wherein the console is connected with the processor; the console is connected to the server; the processor is connected to the console; the console is used for setting and adjusting sound optimization parameters; the processor is used for carrying out sound optimization processing according to the set and adjusted sound optimization parameters; the server is used for storing the recording result, the sound optimization parameter and the corresponding sound optimization mode. In addition, the invention also discloses a sound optimization method. By adopting the sound optimization method and system, the artificial seat can call the sound optimization mode to optimize the sound of the complaining customer, thereby effectively relieving the working pressure and improving the working experience; when the voice robot is switched to the artificial seat, the tone and the timbre of the artificial seat are consistent and coherent with the voice robot, a specific sound optimization mode can be selected and configured for the voice robot according to the customer attributes, the timbre and the timbre of the artificial seat are converted into a target optimization mode, and customer experience is improved.
Description
Technical Field
The present invention relates to the field of signal processing technologies, and in particular, to a sound optimization method and a sound optimization system.
Background
In the prior art, sound optimization processing is applied in various technical fields, and meanwhile, a telephone customer service system is also widely applied to various industries such as telecommunication, finance, government agencies, electric power, post and the like. However, the inventor of the present invention has found that, in the prior art, no sound optimization processing module is added to a telephone client system or a call center, and the user experience of a client and the working experience of a human customer service cannot be improved by sound optimization processing.
Disclosure of Invention
Based on this, in order to solve the technical problems in the prior art, a sound optimization method is especially provided, which includes:
step 1, setting sound optimization parameters;
a user opens a console of a sound optimization processing system, and sound optimization parameters are set in the console;
step 2, recording audiometry is carried out and sound optimization parameters are adjusted;
the user carries out recording through the console to obtain a recording result; the console transmits the recording result to a processor of the sound optimization processing system; the processor performs sound optimization processing on the recording result by using the currently set sound optimization parameters to obtain a sound optimization result and feeds the sound optimization result back to the console; the console plays back the recording result and the sound optimization processing result to the user for effect comparison; the user repeatedly adjusts the sound optimization parameters according to the effect comparison until a sound optimization processing result satisfied by the user is obtained;
step 3, carrying out telephone audiometry and adjusting sound optimization parameters;
a user dials a test number through the console, the sound optimization processing system plays a guide voice for test to carry out conversation with the user, the processor carries out real-time processing by using sound optimization parameters adjusted after recording and audiometry in the conversation process to obtain an online sound optimization processing result and feeds the online sound optimization processing result back to the console, and the console plays the online sound optimization processing result back to the user for telephone audiometry; the user adjusts the sound optimization parameters in real time according to the online sound optimization processing result until the online sound optimization processing result satisfied by the user is obtained;
step 4, storing the sound optimization parameters as a sound optimization mode;
when a user confirms that the recording audiometry effect and the telephone audiometry effect of the current sound optimization parameters meet the requirements of the user, the sound optimization processing system stores the current group of sound optimization parameters as a corresponding sound optimization mode and stores the corresponding sound optimization mode to a server;
step 5, calling a sound optimization mode to perform sound optimization processing;
the user calls a corresponding sound optimization mode through the console; the processor utilizes the sound optimization parameters in the sound optimization mode to process the sound to be processed in real time to obtain a sound optimization processing result, and feeds back and outputs the sound optimization processing result to a called user or other objects for receiving the sound optimization processing result.
In one embodiment, when a user opens the console, the console automatically loads one or more reference optimization modes for use by the user;
and the console acquires a reference optimization mode from the server, and the reference optimization mode provides initialized sound optimization parameters for the user.
In one embodiment, the sound optimization method is applied to a telephone customer service system; the telephone customer service system identifies and records the customer attribute of the current call customer, and calls a corresponding sound optimization mode to perform sound optimization processing on the sound of the artificial seat, the voice robot and the customer according to the customer attribute of the current call customer; wherein the client attribute comprises the gender, age and communication emotion of the client.
In one embodiment, when the voice robot switches the current call to the human agent, the voice optimization mode is called to keep the tone and the tone of the human agent consistent with the voice robot; when the artificial seat transfers the current call to the voice robot, calling a voice optimization mode to keep the tone and the tone of the voice robot consistent with the artificial seat;
or, according to the client attribute of the current call client, calling a sound optimization mode to convert the tone of the human agent or the voice robot into the speaker tone matched with the client attribute;
or when the voice of the client who is currently in the call is abnormal, the voice optimization mode is called to perform voice optimization processing on the voice of the client.
In one embodiment, the processor of the sound optimization system comprises a noise processing unit for reducing background noise or increasing background noise;
when the artificial seat is communicated with a client, the noise processing unit is used for reducing the background noise of the client side or the artificial seat side; when the voice robot communicates with the client, the noise processing unit is used for adding background noise on the voice robot side.
In addition, in order to solve the technical problems in the prior art, a sound optimization system is particularly provided, which comprises a console, a processor and a server;
wherein the console is connected to the server; the processor is connected to the console;
wherein, the console is used for setting and adjusting sound optimization parameters;
the processor is used for carrying out sound optimization processing according to the set and adjusted sound optimization parameters; the server is used for storing the recording result, the sound optimization parameter and the corresponding sound optimization mode;
recording audiometry is carried out in the console, and sound optimization parameters are adjusted; the user carries out recording through the console to obtain a recording result; the console transmits the recording result to the processor; the processor performs sound optimization processing on the recording result by using the currently set sound optimization parameters to obtain a sound optimization result and feeds the sound optimization result back to the console; the console plays back the recording result and the sound optimization processing result to the user for effect comparison; the user repeatedly adjusts the sound optimization parameters according to the effect comparison until a sound optimization processing result satisfied by the user is obtained;
carrying out telephone audiometry and adjusting sound optimization parameters in the console; a user dials a test number through the console, and the sound optimization processing system plays a guide voice for testing to carry out dialogue with the user; the processor performs real-time processing by using the sound optimization parameters adjusted after the recording audiometry in the conversation process to obtain an online sound optimization processing result and feeds the online sound optimization processing result back to the console, and the console plays the online sound optimization processing result back to the user for telephone audiometry; the user adjusts the sound optimization parameters in real time according to the online sound optimization processing result until the online sound optimization processing result satisfied by the user is obtained;
when a user confirms that the recording audiometry effect and the telephone audiometry effect of the current group of sound optimization parameters meet the requirements of the user, the sound optimization processing system stores the current group of sound optimization parameters as a corresponding sound optimization mode and stores the corresponding sound optimization mode to the server;
the user calls a corresponding sound optimization mode through the console; the processor utilizes the sound optimization parameters in the sound optimization mode to process the sound to be processed in real time to obtain a sound optimization processing result, and feeds back and outputs the sound optimization processing result to a called user or other objects for receiving the sound optimization processing result.
In one embodiment, the console includes a display device with a touchable screen or a display device with an input device; the input device comprises a mouse and a keyboard;
and the user drags the sound optimization parameter control bar through the touchable screen or the input device to adjust and set the sound optimization parameters.
In one embodiment, the console comprises a recording unit, a playback unit, an audio input interface, and an audio output interface;
the recording unit is used for recording operation, and the playback unit is used for performing playback operation; the sound recording unit comprises a microphone, and the sound reproduction unit comprises a loudspeaker;
the audio input interface is used for being connected with a recording device in an inserting mode, and a user uses the recording device to perform recording operation; the audio output interface is used for being connected with a playback device in an inserting mode, and a user uses the playback device to perform playback operation; the recording device comprises an external microphone, and the playing device comprises an external loudspeaker or an earphone.
In one embodiment, the console further comprises a streaming media conversion interface and a sound file conversion interface;
receiving externally input streaming media data through the streaming media conversion interface, calling a sound optimization mode to perform sound optimization processing on the streaming media data, and feeding the streaming media data back to a streaming media data input end;
and receiving an externally input sound file through the sound file conversion interface, calling a sound optimization mode to perform sound optimization processing on the sound file, and feeding the sound file back to the sound file input end.
In an embodiment, the processor of the sound optimization system comprises a noise processing unit for reducing background noise or increasing background noise.
The embodiment of the invention has the following beneficial effects:
when the technical scheme of the invention is applied to a telephone customer service system, when the manual agent answers a customer complaint telephone, a sound optimization mode is called to optimize the sound of the complaint customer, so that the working pressure of the manual agent can be relieved, and the working experience is improved; under the condition that the voice robot is switched to the artificial seat, the tone and the tone of the artificial seat are consistent with those of the robot, and the continuity of the listening feeling of a client is kept; the system can configure a corresponding sound optimization mode for the system according to the customer attributes, and converts the tone of the artificial seat or the voice robot into a target optimization mode, so that the customer experience is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
Wherein:
FIG. 1 is a flow chart of a sound optimization method in the present invention;
fig. 2 is a schematic diagram of a sound optimization system in the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The invention discloses a sound optimization method, which comprises the following steps:
step 1, setting sound optimization parameters;
a user opens a console of a sound optimization processing system, and sound optimization parameters are set in the console;
in particular, the console comprises a display device with a touchable screen or a display device with an input device; wherein, the input device comprises a mouse and a keyboard;
the user drags the tone control bar and the tone color control bar through the touchable screen or the input device to adjust and set sound optimization parameters;
in particular, when a user opens the console, the console automatically loads one or more reference optimization modes for use by the user;
in particular, the console obtains a reference optimization mode from a server, and the reference optimization mode provides initialized sound optimization parameters for a user;
for example, the reference optimization mode includes "soft sweet", "serious", and the like;
wherein the sound optimization parameters include, but are not limited to, pitch, timbre, etc.;
for example, the pitch threshold ranges from-100 to 100, where a threshold of 0 indicates an unprocessed original pitch;
the threshold value of the tone is-100 to 100, wherein the threshold value of 0 represents the unprocessed original tone;
step 2, recording audiometry is carried out and sound optimization parameters are adjusted;
the user carries out recording through the console to obtain a recording result;
the user clicks the playing option of the console to play the recording result; the sound optimization processing system stores the recording result to the server; when the user does not finish recording, the console prompts the user to record and then play;
particularly, the console comprises a recording unit, a playback unit, an audio input interface and an audio output interface;
the recording unit is used for recording operation, and the playback unit is used for performing playback operation; the recording unit comprises a microphone and the like, and the playback unit comprises a loudspeaker and the like;
the audio input interface is used for being plugged with a recording device, a user uses the recording device to perform recording operation, and the recording device comprises an external microphone and the like; the audio output interface is used for being plugged with playback equipment, a user performs playback operation by using the playback equipment, and the playback equipment comprises an external loudspeaker, an earphone and the like;
the console transmits the recording result to a processor of the sound optimization processing system; the processor performs sound optimization processing on the recording result by using the currently set sound optimization parameters to obtain a sound optimization result and feeds the sound optimization result back to the console, and the console plays back the recording result and the sound optimization processing result to a user for effect comparison; the user repeatedly adjusts the sound optimization parameters according to the effect comparison until a sound optimization processing result satisfied by the user is obtained;
the console stores the set of user-satisfied sound optimization parameters to the server;
step 3, carrying out telephone audiometry and adjusting sound optimization parameters;
performing telephone audiometry by a user in order to confirm the on-line sound optimization processing effect of the sound optimization parameters adjusted after the recording audiometry;
a user dials a test number through the console, the sound optimization processing system plays a guide voice for test to carry out conversation with the user, the processor carries out real-time processing by using sound optimization parameters adjusted after recording and audiometry in the conversation process to obtain an online sound optimization processing result and feeds the online sound optimization processing result back to the console, and the console plays the online sound optimization processing result back to the user for telephone audiometry;
the user adjusts the sound optimization parameters in real time according to the online sound optimization processing result until the online sound optimization processing result satisfied by the user is obtained;
the effect of recording audiometry is confirmed through telephone audiometry, and a user can further finely adjust the sound optimization parameters adjusted after the recording audiometry according to the online sound optimization processing result, so that the telephone audiometry mode is more free and flexible;
step 4, storing the sound optimization parameters as a sound optimization mode;
when a user confirms that the recording audiometry effect and the telephone audiometry effect of the current sound optimization parameters meet the requirements of the user, the sound optimization processing system stores the current group of sound optimization parameters as a corresponding sound optimization mode and stores the corresponding sound optimization mode to the server;
specifically, the user adds and saves the voice optimization mode by clicking on the save option of the console; the user deletes the corresponding sound optimization mode by clicking the deletion option of the console;
particularly, after the user clicks the saving option, a pop-up window on a display device of the console prompts the user to name the sound optimization mode; after the user fills in the name of the sound optimization mode, the corresponding sound optimization parameter is stored as the sound optimization mode of the name and is displayed in a mode display area of the display device;
the user clicks the modification option, the parameter value of the sound optimization mode is presented on the display device of the console, the modification option is changed into a storage option at the moment, and the modification and the storage of the sound optimization mode parameter can be completed by clicking the storage option after the parameter value is modified;
or, the modified sound optimization mode parameter is stored as a new sound optimization mode, and the parameter value of the sound optimization mode before modification is not changed;
step 5, calling a sound optimization mode to perform sound optimization processing;
the user calls a corresponding sound optimization mode through the console; the processor carries out real-time processing on the sound to be processed by utilizing the sound optimization parameters in the sound optimization mode to obtain a sound optimization processing result, and feeds back and outputs the sound optimization processing result to a called user or other objects for receiving the sound optimization processing result;
other objects for receiving the sound optimization processing result comprise equipment for receiving the sound optimization processing result, a voice robot and a real person;
the sound optimization system can be applied to various voice systems and corresponding conversation scenes;
particularly, the voice optimization method is applied to a telephone customer service system, and an artificial seat in the telephone customer service system can be used as a user of the voice optimization system to call a voice optimization mode;
the telephone customer service system identifies and records the customer attribute of the current call customer, and calls a corresponding sound optimization mode to perform sound optimization processing on the sound of the artificial seat, the voice robot and the customer according to the customer attribute of the current call customer;
wherein, the client attribute includes but is not limited to the gender, age, communication emotion, etc. of the client;
particularly, the telephone customer service system firstly accesses the connected telephone to the voice robot for conversation; when the voice robot needs to transfer the current call to the artificial seat, the artificial seat calls a corresponding voice optimization mode according to the client attribute of the current call client to perform voice optimization processing on the voice of the artificial seat or the client;
when the voice robot transfers the current call to the artificial seat, calling a sound optimization mode to keep the tone and the tone of the artificial seat consistent with those of the voice robot; when the artificial seat transfers the current call to the voice robot, calling a voice optimization mode to keep the tone and the tone of the voice robot consistent with the artificial seat;
or, according to the client attribute of the current call client, calling a sound optimization mode to convert the tone of the human agent or the voice robot into the speaker tone matched with the client attribute;
particularly, after the telephone customer service system identifies the gender of the current calling client, a sound optimization mode with opposite tone is called to convert the tone of the current manual seat or the voice robot which is in call with the telephone customer service system into the opposite speaker tone;
when the voice of the current call client is abnormal, calling a voice optimization mode to perform voice optimization processing on the voice of the client;
particularly, when a customer who is currently in a call needs to complain, a manual agent calls a sound optimization mode to perform sound optimization processing on the customer sound;
when the artificial seat answers the customer complaints, the complaint customers have excited emotion to cause larger working pressure on the artificial seat, and the sound optimization mode is called to carry out sound optimization processing on the customer sounds, so that the tone of the customer sounds is reduced, the tone of the customer sounds is changed, the working pressure of the artificial seat can be effectively reduced, and the working experience of the artificial seat is improved;
the manual agent calls a sound optimization mode to carry out sound optimization processing on the customer sound and is not limited to the complaint scene; in a common conversation scene, when the artificial seat meets the condition that the voice of the client is abnormal and uncomfortable, such as the emotion of the client is too excited and the tone is abnormal and severe, the artificial seat can also call a voice optimization mode to perform voice optimization processing on the voice of the client;
in particular, the processor of the sound optimization system comprises a noise processing unit for reducing background noise or increasing background noise;
when the manual seat is communicated with a client, the noise processing unit reduces the background noise at the client side, so that the manual seat can better answer the conversation of the client, the conversation definition is improved, the intelligibility is improved in listening perception, and the fatigue of the manual seat is reduced;
similarly, the noise processing unit can also reduce the background noise at the artificial seat side, so that the customer can answer the dialog of the artificial seat more clearly;
when a client communicates with the voice robot, the noise processing unit increases background noise on the voice robot side; background noise is added, so that a conversation object of a client and the voice robot is not easy to distinguish when the client and the voice robot are in conversation, and the reality of a conversation scene is improved;
in particular, the background noise added by the noise processing unit includes office noise, keyboard tap sound, etc., or background music; background noise is added in the process of communicating with the client, so that the communication scene is more real, and the experience of the client is improved.
The invention also discloses a sound optimization system, which comprises a console, a server and a processor;
wherein the console is connected to the server; the processor is connected to the console;
wherein, the console is used for setting and adjusting sound optimization parameters; the sound optimization parameters include, but are not limited to, pitch, timbre, and the like;
for example, the pitch threshold ranges from-100 to 100, where a threshold of 0 indicates an unprocessed original pitch;
the threshold value of the tone is-100 to 100, wherein the threshold value of 0 represents the unprocessed original tone;
in particular, the console comprises a display device with a touchable screen or a display device with an input device; the input device comprises a mouse and a keyboard;
the user drags the sound optimization parameter control bar through the touchable screen or the input device to adjust and set sound optimization parameters;
in particular, when a user opens the console, the console automatically loads one or more reference optimization modes for use by the user;
in particular, the console acquires a reference optimization mode from a server; the reference optimization mode provides initialized sound optimization parameters for a user;
recording audiometry is carried out in the console, and sound optimization parameters are adjusted;
the user carries out recording through the console to obtain a recording result;
the user clicks the playing option to play the recording result; the sound optimization processing system stores the recording result to the server; when the user does not finish recording, the sound optimization processing system prompts the user to record and play the sound;
particularly, the console comprises a recording unit, a playback unit, an audio input interface and an audio output interface;
the recording unit is used for recording operation, and the playback unit is used for performing playback operation; the recording unit comprises a microphone, and the playback unit comprises a loudspeaker;
the audio input interface is used for being connected with a recording device in an inserting mode, and a user uses the recording device to perform recording operation; the audio output interface is used for being connected with a playback device in an inserting mode, and a user uses the playback device to perform playback operation; the recording equipment comprises an external microphone and the like, and the playing equipment comprises an external loudspeaker, an earphone and the like;
wherein the console transmits the recording result to the processor; the processor is used for carrying out sound optimization processing according to the currently set sound optimization parameters;
the processor performs sound optimization processing on the recording result by using the currently set sound optimization parameters to obtain a sound optimization result and feeds the sound optimization result back to the console, and the console plays back the recording result and the sound optimization processing result to a user for effect comparison;
the user repeatedly adjusts the sound optimization parameters according to the effect comparison until a sound optimization processing result satisfied by the user is obtained; the console stores the set of sound optimization parameters to a server;
wherein, telephone audiometry is carried out in the console and sound optimization parameters are adjusted;
a user dials a test number through the console, and the sound optimization processing system plays a guide voice for testing to carry out dialogue with the user; the processor performs real-time processing by using the sound optimization parameters adjusted after the recording audiometry in the conversation process to obtain an online sound optimization processing result and feeds the online sound optimization processing result back to the console, and the console plays the online sound optimization processing result back to the user for telephone audiometry; the user adjusts the sound optimization parameters in real time according to the online sound optimization processing result until the online sound optimization processing result satisfied by the user is obtained;
wherein, the sound optimization processing system saves the sound optimization parameters as a sound optimization mode;
when a user confirms that the recording audiometry effect and the telephone audiometry effect of the current group of sound optimization parameters meet the requirements of the user, the sound optimization processing system stores the current group of sound optimization parameters as a corresponding sound optimization mode and stores the corresponding sound optimization mode to the server;
calling a sound optimization mode in the console to perform sound optimization processing; and processing the sound to be processed in real time by using the sound optimization parameters of the sound optimization mode in the processor to obtain a sound optimization processing result, and feeding back and outputting the sound optimization processing result to a called user or other objects for receiving the sound optimization processing result.
Particularly, the console also comprises a streaming media conversion interface and a sound file conversion interface;
the sound optimization system can be connected to a central telephone service workbench, a video conference system, an online classroom system and the like through the streaming media conversion interface; the voice optimization system receives streaming media data input from the outside through the streaming media conversion interface, and calls a voice optimization mode to perform voice optimization processing on the streaming media data and feed the streaming media data back to a streaming media data input end, so that personalized voice optimization service is provided;
the sound optimization system receives an externally input sound file through the sound file conversion interface, and calls a sound optimization mode to perform sound optimization processing on the sound file and feed the sound file back to the sound file input end, so that personalized sound processing service is provided;
in particular, the processor of the sound optimization system comprises a noise processing unit for reducing background noise or increasing background noise;
when the sound optimization system is applied to a telephone customer service system and when an artificial seat is communicated with a client, the noise processing unit is used for reducing background noise at the client side and improving the definition of the voice of the client, so that the artificial seat can better answer the conversation of the client, the intelligibility is improved in hearing perception, and the fatigue of the artificial seat is reduced;
similarly, the noise processing unit can also reduce the background noise at the artificial seat side and improve the definition of the artificial seat voice, so that a client can better answer the conversation of the artificial seat;
when a client communicates with the voice robot, the noise processing unit is used for adding background noise on the voice robot side; background noise is added, so that a conversation object of a client and the voice robot is not easy to distinguish when the client and the voice robot are in conversation, and the reality of a conversation scene is improved;
in particular, the background noise added by the noise processing unit includes office noise, a key tap sound, or the like, or background music.
The above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not depart from the spirit and scope of the corresponding technical solutions.
Claims (10)
1. A method of sound optimization, comprising:
step 1, setting sound optimization parameters;
a user opens a console of a sound optimization system, and sound optimization parameters are set in the console; step 2, recording audiometry is carried out and sound optimization parameters are adjusted;
the user carries out recording through the console to obtain a recording result; the console transmits the recording result to a processor of the sound optimization system; the processor performs sound optimization processing on the recording result by using the currently set sound optimization parameters to obtain a sound optimization result and feeds the sound optimization result back to the console; the console plays back the recording result and the sound optimization processing result to the user for effect comparison; the user repeatedly adjusts the sound optimization parameters according to the effect comparison until a sound optimization processing result satisfied by the user is obtained;
step 3, carrying out telephone audiometry and adjusting sound optimization parameters;
a user dials a test number through the console, the sound optimization system plays a guide voice for test to carry out conversation with the user, the processor carries out real-time processing by using sound optimization parameters adjusted after recording and audiometry in the conversation process to obtain an online sound optimization processing result and feeds the online sound optimization processing result back to the console, and the console plays the online sound optimization processing result back to the user for telephone audiometry; the user adjusts the sound optimization parameters in real time according to the online sound optimization processing result until the online sound optimization processing result satisfied by the user is obtained;
step 4, storing the sound optimization parameters as a sound optimization mode;
when a user confirms that the recording audiometry effect and the telephone audiometry effect of the current sound optimization parameters meet the requirements of the user, the sound optimization system stores the current group of sound optimization parameters as a corresponding sound optimization mode and stores the corresponding sound optimization mode to a server;
step 5, calling a sound optimization mode to perform sound optimization processing;
the user calls a corresponding sound optimization mode through the console; the processor utilizes the sound optimization parameters in the sound optimization mode to process the sound to be processed in real time to obtain a sound optimization processing result, and feeds back and outputs the sound optimization processing result to a called user or other objects for receiving the sound optimization processing result.
2. The sound optimization method of claim 1,
when a user opens the console, the console automatically loads one or more reference optimization modes for the user to use;
and the console acquires a reference optimization mode from the server, and the reference optimization mode provides initialized sound optimization parameters for the user.
3. The sound optimization method of claim 1,
applying the sound optimization method to a telephone customer service system; the telephone customer service system identifies and records the customer attribute of the current call customer, and calls a corresponding sound optimization mode to perform sound optimization processing on the sound of the artificial seat, the voice robot and the customer according to the customer attribute of the current call customer; wherein the client attribute comprises the gender, age and communication emotion of the client.
4. The sound optimization method of claim 3,
when the voice robot transfers the current call to the artificial seat, calling a sound optimization mode to keep the tone and the tone of the artificial seat consistent with those of the voice robot; when the artificial seat transfers the current call to the voice robot, calling a voice optimization mode to keep the tone and the tone of the voice robot consistent with the artificial seat;
or, according to the client attribute of the current call client, calling a sound optimization mode to convert the tone of the human agent or the voice robot into the speaker tone matched with the client attribute;
or when the voice of the client who is currently in the call is abnormal, the voice optimization mode is called to perform voice optimization processing on the voice of the client.
5. The sound optimization method of claim 3,
the processor of the sound optimization system comprises a noise processing unit, wherein the noise processing unit is used for reducing background noise or increasing the background noise;
when the artificial seat is communicated with a client, the noise processing unit is used for reducing the background noise of the client side or the artificial seat side; when the voice robot communicates with the client, the noise processing unit is used for adding background noise on the voice robot side.
6. A sound optimization system is characterized by comprising a console, a processor and a server;
wherein the console is connected to the server; the processor is connected to the console;
wherein, the console is used for setting and adjusting sound optimization parameters;
the processor is used for carrying out sound optimization processing according to the set and adjusted sound optimization parameters; the server is used for storing the recording result, the sound optimization parameter and the corresponding sound optimization mode;
recording audiometry is carried out in the console, and sound optimization parameters are adjusted; the user carries out recording through the console to obtain a recording result; the console transmits the recording result to the processor; the processor performs sound optimization processing on the recording result by using the currently set sound optimization parameters to obtain a sound optimization result and feeds the sound optimization result back to the console; the console plays back the recording result and the sound optimization processing result to the user for effect comparison; the user repeatedly adjusts the sound optimization parameters according to the effect comparison until a sound optimization processing result satisfied by the user is obtained;
carrying out telephone audiometry and adjusting sound optimization parameters in the console; the user dials a test number through the console, and the sound optimization system plays a guide voice for testing to carry out conversation with the user; the processor performs real-time processing by using the sound optimization parameters adjusted after the recording audiometry in the conversation process to obtain an online sound optimization processing result and feeds the online sound optimization processing result back to the console, and the console plays the online sound optimization processing result back to the user for telephone audiometry; the user adjusts the sound optimization parameters in real time according to the online sound optimization processing result until the online sound optimization processing result satisfied by the user is obtained;
when a user confirms that the recording audiometry effect and the telephone audiometry effect of the current group of sound optimization parameters meet the requirements of the user, the sound optimization system stores the current group of sound optimization parameters as a corresponding sound optimization mode and stores the corresponding sound optimization mode to the server;
the user calls a corresponding sound optimization mode through the console; the processor utilizes the sound optimization parameters in the sound optimization mode to process the sound to be processed in real time to obtain a sound optimization processing result, and feeds back and outputs the sound optimization processing result to a called user or other objects for receiving the sound optimization processing result.
7. The sound optimization system of claim 6,
wherein the console comprises a display device with a touchable screen or a display device with an input device; the input device comprises a mouse and a keyboard;
and the user drags the sound optimization parameter control bar through the touchable screen or the input device to adjust and set the sound optimization parameters.
8. The sound optimization system of claim 6,
the console comprises a recording unit, a playback unit, an audio input interface and an audio output interface;
the recording unit is used for recording operation, and the playback unit is used for performing playback operation; the sound recording unit comprises a microphone, and the sound reproduction unit comprises a loudspeaker;
the audio input interface is used for being connected with a recording device in an inserting mode, and a user uses the recording device to perform recording operation; the audio output interface is used for being connected with a playback device in an inserting mode, and a user uses the playback device to perform playback operation; the recording device comprises an external microphone, and the playing device comprises an external loudspeaker or an earphone.
9. The sound optimization system of claim 8,
the console also comprises a streaming media conversion interface and a sound file conversion interface;
receiving externally input streaming media data through the streaming media conversion interface, calling a sound optimization mode to perform sound optimization processing on the streaming media data, and feeding the streaming media data back to a streaming media data input end;
and receiving an externally input sound file through the sound file conversion interface, calling a sound optimization mode to perform sound optimization processing on the sound file, and feeding the sound file back to the sound file input end.
10. The sound optimization system of claim 6,
the processor of the sound optimization system comprises a noise processing unit for reducing background noise or increasing background noise.
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