CN111724233A - Vehicle order processing method and device, electronic equipment and storage medium - Google Patents

Vehicle order processing method and device, electronic equipment and storage medium Download PDF

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CN111724233A
CN111724233A CN202010486624.4A CN202010486624A CN111724233A CN 111724233 A CN111724233 A CN 111724233A CN 202010486624 A CN202010486624 A CN 202010486624A CN 111724233 A CN111724233 A CN 111724233A
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order
locking
user
closing
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CN111724233B (en
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张雄祥
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Beijing Qisheng Technology Co Ltd
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    • H04W4/40—Services specially adapted for particular environments, situations or purposes for vehicles, e.g. vehicle-to-pedestrians [V2P]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
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Abstract

The embodiment of the disclosure relates to a vehicle order processing method and device, computer equipment and a storage medium. The method comprises the following steps: acquiring the locking failure times corresponding to the user identification within a first preset time; the locking failure times are the times that the user identification triggers the application program to generate a vehicle locking instruction but does not receive a locking success message; if the locking failure times are larger than or equal to the failure time threshold value, generating an order closing instruction; the order closing instruction is used for indicating to close the vehicle using order corresponding to the user identification. By adopting the method, when the information of successful vehicle locking cannot be transmitted to the application program corresponding to the vehicle order, the order closing instruction is generated to indicate that the vehicle order corresponding to the user identification is closed, so that the problem that the user cannot finish the vehicle order due to normal vehicle returning is avoided.

Description

Vehicle order processing method and device, electronic equipment and storage medium
Technical Field
The embodiment of the disclosure relates to the technical field of data processing, in particular to a vehicle order processing method and device, electronic equipment and a storage medium.
Background
With the development of internet technology, various sharing platforms and sharing products come into existence, and daily life of people is greatly enriched, wherein traveling of people operating sharing vehicles (including sharing single cars, sharing trolleys, sharing automobiles and the like) becomes more and more convenient. The shared vehicle usage process generally includes that a user selects a specific vehicle, a lock of the corresponding vehicle is opened through an application program, a vehicle order is opened and the vehicle starts to be used, after the usage is finished, the lock of the corresponding vehicle is closed through the application program, and the vehicle order is closed after the vehicle is locked. In a conventional car locking method, a car taking order is generally finished by communicating an application program with a car lock, for example, a user initiates a car returning and locking instruction on the application program, and after a car is locked, a message that the car is successfully locked is returned to the application program, and the car taking order is finished.
However, in the conventional vehicle locking method communicating with the vehicle lock through the application program, it is necessary to ensure that the vehicle lock can normally lock the vehicle and data transmission between the application program and the vehicle lock is smooth, and when a vehicle lock fault or data transmission is not smooth, a phenomenon that the vehicle is returned according to a normal vehicle returning process but the vehicle order cannot be ended is caused.
Disclosure of Invention
The embodiment of the disclosure provides a vehicle order processing method and device, electronic equipment and a storage medium, which can be used for solving the problem that a vehicle using order cannot be ended according to a normal vehicle returning process.
In a first aspect, an embodiment of the present disclosure provides a vehicle order processing method, where the method includes:
acquiring the locking failure times corresponding to the user identification within a first preset time; the locking failure times are the times that the user identification triggers an application program to generate a vehicle locking instruction but does not receive a locking success message;
if the locking failure times are larger than or equal to the failure time threshold value, generating an order closing instruction; the order closing instruction is used for indicating to close the vehicle taking order corresponding to the user identification.
In one embodiment, the generating an order closing instruction if the number of times of failure of locking is greater than or equal to the threshold number of times of failure includes:
if the locking failure times are larger than or equal to the failure time threshold value and the vehicle order is not closed, a first order closing inlet is displayed in the application program;
generating the order close instruction in response to an operation of closing an entrance to the first order.
In one embodiment, the displaying a first order closing entry in the application if the number of times of failure of locking is greater than or equal to the threshold number of times of failure and the vehicle order is not closed includes:
if the number of times of failure of locking is greater than or equal to the threshold of the number of times of failure and the vehicle using order is not closed, acquiring the number of times of using the vehicle and a user credit value corresponding to the user identification;
and if the number of times of using the vehicle and the user credit value meet preset conditions, displaying the first order closing entrance in the application program.
In one embodiment, the displaying the first order closing entry in the application program if the number of times of using the vehicle and the user credit value satisfy preset conditions includes:
and if the number of times of using the vehicle is greater than or equal to a threshold of the number of times of using the vehicle and the user credit value is greater than or equal to a threshold of the user credit value, displaying the first order closing entry in the application program.
In one embodiment, the displaying the first order closing entry in the application program if the number of times of using the vehicle and the user credit value satisfy preset conditions includes:
if the number of times of using the vehicle is smaller than the threshold value of the number of times of using the vehicle or the user credit value is smaller than the user credit threshold value, obtaining vehicle using information corresponding to the user identification; the vehicle information comprises at least one of the number of times of successful locking corresponding to the user identification or vehicle information corresponding to the vehicle using order;
and if the locking success frequency is smaller than the success frequency threshold value or the vehicle information is abnormal, displaying the first order closing entry in the application program.
In one embodiment, after the generating the order closing instruction in response to the operation of closing the entry to the first order, the method further includes:
if the number of times of using the vehicle is larger than or equal to a threshold of the number of times of using the vehicle, the user credit value is larger than or equal to a user credit threshold, and the order of using the vehicle is not closed, displaying a second order closing inlet in the application program; the second order closing entry is used for indicating the user identification to interact with manual customer service;
generating the order close instruction in response to an operation to close an entry to the second order.
In one embodiment, the method further comprises:
acquiring Bluetooth information of a vehicle corresponding to the vehicle order; the Bluetooth information comprises a Bluetooth equipment number and a Bluetooth connection secret key;
establishing Bluetooth communication connection with the vehicle corresponding to the vehicle order through the Bluetooth information;
sending a locking instruction to a vehicle corresponding to the vehicle order through the Bluetooth communication connection;
and receiving a locking success message generated by the vehicle corresponding to the vehicle order through the Bluetooth communication connection, and sending the locking success message to a server.
In one embodiment, after the generating the order closing instruction if the number of times of failure of locking is greater than or equal to the threshold of the number of times of failure, the method further includes:
determining the vehicle information corresponding to the vehicle order as abnormal locking;
counting the locking abnormal times corresponding to the same vehicle identification within a second preset time;
and if the locking abnormal times corresponding to the same vehicle identification in the second preset time length are greater than or equal to the locking abnormal threshold value, generating a vehicle maintenance list corresponding to the vehicle identification, wherein the vehicle maintenance list is used for indicating maintenance.
In a second aspect, an embodiment of the present disclosure provides a vehicle order processing apparatus, including:
the locking failure times acquisition module is used for acquiring the locking failure times corresponding to the user identification in the first preset time; the locking failure times are the times that the user identification triggers an application program to generate a vehicle locking instruction but does not receive a locking success message;
the order closing instruction generating module is used for generating an order closing instruction if the locking failure times are larger than or equal to the failure time threshold; the order closing instruction is used for indicating to close the vehicle taking order corresponding to the user identification.
In one embodiment, the order closing instruction generation module is further configured to:
if the locking failure times are larger than or equal to the failure time threshold value and the vehicle order is not closed, a first order closing inlet is displayed in the application program;
generating the order close instruction in response to an operation of closing an entrance to the first order.
In one embodiment, the order closing instruction generation module is further configured to:
if the number of times of failure of locking is greater than or equal to the threshold of the number of times of failure and the vehicle using order is not closed, acquiring the number of times of using the vehicle and a user credit value corresponding to the user identification;
and if the number of times of using the vehicle and the user credit value meet preset conditions, displaying the first order closing entrance in the application program.
In one embodiment, the order closing instruction generation module is further configured to:
and if the number of times of using the vehicle is greater than or equal to a threshold of the number of times of using the vehicle and the user credit value is greater than or equal to a threshold of the user credit value, displaying the first order closing entry in the application program.
In one embodiment, the order closing instruction generation module is further configured to:
if the number of times of using the vehicle is smaller than the threshold value of the number of times of using the vehicle or the user credit value is smaller than the user credit threshold value, obtaining vehicle using information corresponding to the user identification; the vehicle information comprises at least one of the number of times of successful locking corresponding to the user identification or vehicle information corresponding to the vehicle using order;
and if the locking success frequency is smaller than the success frequency threshold value or the vehicle information is abnormal, displaying the first order closing entry in the application program.
In one embodiment, the order closing instruction generation module is further configured to:
if the number of times of using the vehicle is larger than or equal to a threshold of the number of times of using the vehicle, the user credit value is larger than or equal to a user credit threshold, and the order of using the vehicle is not closed, displaying a second order closing inlet in the application program; the second order closing entry is used for indicating the user identification to interact with manual customer service;
generating the order close instruction in response to an operation to close an entry to the second order.
In one embodiment, the vehicle order processing apparatus further comprises a bluetooth communication module for:
acquiring Bluetooth information of a vehicle corresponding to the vehicle order; the Bluetooth information comprises a Bluetooth equipment number and a Bluetooth connection secret key;
establishing Bluetooth communication connection with the vehicle corresponding to the vehicle order through the Bluetooth information;
sending a locking instruction to a vehicle corresponding to the vehicle order through the Bluetooth communication connection;
and receiving a locking success message generated by the vehicle corresponding to the vehicle order through the Bluetooth communication connection, and sending the locking success message to a server.
In one embodiment, the vehicle order processing apparatus further comprises a vehicle repair order generation module configured to:
determining the vehicle information corresponding to the vehicle order as abnormal locking;
counting the locking abnormal times corresponding to the same vehicle identification within a second preset time;
and if the locking abnormal times corresponding to the same vehicle identification in the second preset time length are greater than or equal to the locking abnormal threshold value, generating a vehicle maintenance list corresponding to the vehicle identification, wherein the vehicle maintenance list is used for indicating maintenance.
In a third aspect, an embodiment of the present disclosure provides an electronic device, including a memory, a processor, and a computer program stored on the memory and executable on the processor, where the processor implements the method of the first aspect when executing the computer program.
In a fourth aspect, the present disclosure provides a computer-readable storage medium, on which a computer program is stored, which, when executed by a processor, implements the method of the first aspect.
The vehicle order processing method, the vehicle order processing device, the computer equipment and the storage medium provided by the embodiment of the disclosure obtain the lock failure times corresponding to the user identifier within a first preset time, compare the size relationship between the lock failure times and the failure time threshold value, and when the lock failure times is greater than or equal to the failure time threshold value, consider that the vehicle returning process is normal, and the vehicle lock may not be normally closed due to some reasons, or the vehicle lock is normally closed, and the message of vehicle locking success cannot be transmitted to the application program corresponding to the vehicle order.
Drawings
FIG. 1 is a schematic flow chart diagram illustrating a vehicle order processing method according to one embodiment;
FIG. 2 is a schematic flow chart diagram illustrating one possible implementation of step S200 in one embodiment;
FIG. 3 is a schematic flow chart diagram illustrating one possible implementation of step S210 in one embodiment;
FIG. 4 is a schematic flow chart diagram illustrating one possible implementation of step S212 in one embodiment;
FIG. 5 is a schematic flow chart diagram illustrating an embodiment of the present invention after step S200;
FIG. 6 is a flow diagram illustrating a vehicle order processing method in accordance with an exemplary embodiment;
FIG. 7 is a block diagram showing the construction of a vehicle order processing apparatus according to an embodiment;
FIG. 8 is a diagram illustrating the internal architecture of an electronic device in one embodiment.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present disclosure more clearly understood, the embodiments of the present disclosure are described in further detail below with reference to the accompanying drawings and the embodiments. It is to be understood that the specific embodiments described herein are merely illustrative of the embodiments of the disclosure and that no limitation to the embodiments of the disclosure is intended.
Before specifically describing the technical solution of the embodiment of the present disclosure, a technical background or a technical evolution context on which the embodiment of the present disclosure is based is first described. In general, in the field of sharing vehicles, after the use of a vehicle is finished, a user closes a lock of the corresponding vehicle through an application program, and after the vehicle is locked, the vehicle order is finished. However, the method for closing the car lock through the application program needs to ensure that the car lock can lock the car normally and data transmission between the application program and the car lock is smooth, and when the car lock fails or data transmission is not smooth, a phenomenon that a user returns the car normally and cannot finish a car order is caused. How to ensure that the order of the vehicle is normally closed when the user normally returns the vehicle becomes a difficult problem to be solved urgently at present. In addition, it should be noted that, the applicant has paid a lot of creative work to solve the problem that the user cannot finish the order of using the car because of normal car return and the technical solution introduced in the following embodiment. The following describes technical solutions related to embodiments of the present disclosure.
In one embodiment, as shown in fig. 1, a vehicle order processing method is provided, and this embodiment is illustrated by applying the method to a terminal, and it is to be understood that the method may also be applied to a server, and may also be applied to a system including a terminal and a server, and is implemented by interaction between the terminal and the server. In this embodiment, the method includes the steps of:
step S100, acquiring the locking failure times corresponding to the user identification in a first preset time; the number of times of lock failure is the number of times that the user identifier triggers the application to generate a vehicle lock command without receiving a lock success message.
Step S200, if the locking failure times are larger than or equal to the failure time threshold, generating an order closing instruction; the order closing instruction is used for indicating to close the vehicle using order corresponding to the user identification.
The first preset time duration refers to a preset time span, and may be 30 seconds, 45 seconds, or 60 seconds. The failure time threshold is a preset value, and may be 5 times, 10 times, or 15 times. The vehicle using order is an order for using a vehicle initiated by a user on the vehicle using application program, and can be used for positioning, mileage recording, fee settlement and the like.
Specifically, under normal conditions, the application program opens a vehicle order, and after the use is finished, the application program closes the lock of the corresponding vehicle, and after the vehicle is locked, the vehicle order is finished. However, if a car lock failure or data transmission is not smooth, the user may return to the car normally and cannot finish the car order, and at this time, the user identifier may trigger the application program many times to generate a car lock closing instruction to close the car lock. Therefore, the user identifier triggers the application program to generate the vehicle locking instruction for multiple times within the first preset time length, but the locking success message is not received. If the number of times of failure of locking is greater than or equal to the threshold of the number of times of failure, the returning process is considered to be normal, the car lock may not be normally closed for some reasons, or the car lock is normally closed, and the message of successful car locking cannot be transmitted to the application program corresponding to the car using order, at this time, an order closing instruction is generated, and the order closing instruction indicates that the car using order corresponding to the user identifier is closed.
For example, the user normally returns the car through the application program, but the car lock cannot be closed later, or the car lock is normally closed, but the car order in the application program is not closed, and at this time, in order to close the car order, the car lock closing instruction in the application program is triggered by the user multiple times. The first preset time length is 30 seconds, the failure time threshold is 5 times for an exemplary illustration, the vehicle locking instruction is triggered once at 10:00:00, the order for the vehicle is not closed, the vehicle locking instruction is triggered again at 10:00:05, the vehicle locking instruction is triggered again at 10:00:10, and the vehicle locking instruction is triggered again at … … and at 10:00: 25. Thus, within 30 seconds, if the vehicle locking instruction is started for 6 times, it is considered that the user returns the vehicle normally, and the vehicle lock may not be closed normally for some reasons, or the vehicle lock is closed normally, and the message that the vehicle locking is successful cannot be transmitted to the application program corresponding to the vehicle using order, at this time, an order closing instruction is generated to instruct to close the vehicle using order corresponding to the user identifier.
The vehicle order processing method provided by the embodiment of the disclosure obtains the lock closing failure times corresponding to the user identifier within the first preset time, compares the size relationship between the lock closing failure times and the failure time threshold, and when the lock closing failure times are greater than or equal to the failure time threshold, considers that the vehicle returning process is normal, the vehicle lock may not be normally closed due to some reasons, or the vehicle lock is normally closed, and the message of the vehicle locking success cannot be transmitted to the application program corresponding to the vehicle order, at this time, generates an order closing instruction, instructs to close the vehicle order corresponding to the user identifier, and avoids the problem that the vehicle order cannot be ended due to normal vehicle returning.
In one embodiment, as shown in fig. 2, which is an implementation manner of step S200, step S200 includes the following steps:
in step S210, if the number of times of failure of locking is greater than or equal to the threshold number of times of failure and the vehicle order is not closed, the first order closing entry is displayed in the application.
Step S220, in response to the operation of closing the entry for the first order, generates an order closing instruction.
The first order closing inlet is an inlet for quickly closing the order for the vehicle, which is provided under the condition that the user normally returns the vehicle but cannot close the order. The first order closing entry may be a control, for example, a virtual button, provided on the application program display page, or an entry corresponding to the user is presented in a page jump manner, and meanwhile, for the purpose of prompting the user, the first order closing entry may be provided in the center of the application program display page, and is presented in a relatively striking color and text manner, and meanwhile, a voice prompt may be provided to prompt the user to operate the first order closing entry.
Specifically, when the number of times of failure of locking is greater than or equal to the threshold number of times of failure and the vehicle order is not closed, it is described that the purpose of closing the vehicle order is not effectively achieved by adopting the order closing instruction generated in step 200 to close the vehicle order, and at this time, a further way of closing the vehicle order needs to be provided to close the vehicle order. Optionally, the first order closing entry is directly displayed for the user in the application program for the user to select, and the vehicle using order is quickly closed. When the user selects to quickly close the vehicle using order through the first order closing inlet, an order closing instruction is generated and the closing of the vehicle using order corresponding to the user identification is instructed. Optionally, the first order closing entry may be presented in various forms, and may be displayed in an application program, or may be implemented by making a service call.
In the above embodiment, if the number of times of failure of locking is greater than or equal to the threshold number of times of failure and the vehicle order is not closed, the first order closing entry is displayed in the application program; an order close instruction is generated in response to an operation to close the entry to the first order. Therefore, when the user returns the vehicle normally and the vehicle order cannot be closed even if the locking failure frequency is greater than or equal to the failure frequency threshold value, a first order closing inlet for quickly closing the vehicle order is provided for the user to select, and the purpose of quickly closing the vehicle order is achieved.
In one embodiment, as shown in fig. 3, which is an implementation manner of step S210, step S210 includes the following steps:
step S211, if the number of times of failure of locking is greater than or equal to the threshold number of times of failure and the vehicle order is not closed, acquiring the number of times of vehicle usage and the user credit value corresponding to the user identifier.
In step S212, if the number of times of using the vehicle and the user credit value satisfy the preset condition, a first order closing entry is displayed in the application program.
The number of times of using the vehicle refers to the number of times of using the vehicle through the application program by the user identifier. The user credit value is an index for measuring that when a user corresponding to the user identification uses the application program for use, the vehicle can be returned according to agreement, and the higher the user credit value is, the higher the possibility that the user can return the vehicle according to agreement is. The preset condition is a condition for limiting the number of times of using the vehicle and the credit value of the user corresponding to the user identifier, and if the preset condition is met, the user is considered to be capable of returning the vehicle according to the agreement.
Specifically, when the number of times of failure of locking is greater than or equal to the threshold number of times of failure and the vehicle order is not closed, it is described that the purpose of closing the vehicle order is not effectively achieved by adopting the order closing instruction generated in step 200 to close the vehicle order, and at this time, a further way of closing the vehicle order needs to be provided to close the vehicle order. And obtaining the vehicle using times and the user credit value corresponding to the user identification, when the vehicle using times and the user credit value meet preset conditions, considering that the user returns the vehicle according to agreement, and at the moment, displaying a first order closing inlet for the user in an application program for the user to select and quickly closing the vehicle using order.
In the above embodiment, if the number of times of failure of locking is greater than or equal to the threshold of the number of times of failure and the vehicle order is not closed, the number of times of vehicle usage and the user credit value corresponding to the user identifier are obtained; and if the number of times of using the vehicle and the credit value of the user meet preset conditions, displaying a first order closing inlet in the application program. Therefore, when the user normally returns the vehicle and the vehicle order cannot be closed when the locking failure frequency is larger than or equal to the failure frequency threshold value and the vehicle order cannot be closed, the first order closing inlet for quickly closing the vehicle order is provided for the user to select, and the purpose of quickly closing the vehicle order is achieved.
In one embodiment, as shown in fig. 4, which is an implementation manner of step S212, step S220 includes the following steps:
step S2121, if the number of times of using the vehicle is greater than or equal to the threshold of the number of times of using the vehicle and the credit value of the user is greater than or equal to the threshold of the credit value of the user, displaying a first order closing entry in the application program.
Step S2122, if the vehicle using times are smaller than the vehicle using time threshold or the user credit value is smaller than the user credit threshold, obtaining vehicle using information corresponding to the user identification; the vehicle information comprises at least one of the number of times of successful locking corresponding to the user identification or vehicle information corresponding to the vehicle order.
And step S2123, if the locking success frequency is smaller than the success frequency threshold or the vehicle information is abnormal, displaying a first order closing entry in the application program.
The number threshold of the car-using times is a preset numerical value, and can be 5 times, 10 times and 15 times, and when the number of the car-using times reaches the number threshold of the car-using times, the number of times that the user uses the application program can be considered to enable the user to be proficient in using the application program to return to the car normally. The user credit threshold is a preset value and can be 550, 650, 750, etc., when the user credit value reaches the user credit threshold, the user can be considered to have enough credit, and the vehicle can be returned according to the agreement. The number of times of successful locking refers to the number of times of successfully locking the vehicle can be returned normally.
Specifically, if the number of times of vehicle use is greater than or equal to the threshold of the number of times of vehicle use and the credit value of the user is greater than or equal to the threshold of the credit value of the user, the user is considered to be proficient in using the application program to return the vehicle normally, enough credit is available to return the vehicle according to an agreement, and the vehicle use order is not closed at the moment, a first order closing entrance is displayed in the application program for the user to select and quickly close the vehicle use order.
If the number of times of using the vehicle is smaller than the threshold of the number of times of using the vehicle or the user credit value is smaller than the user credit threshold, the user is not considered to be proficient in using the application program to return the vehicle normally, and the user cannot return the vehicle according to agreement, vehicle using information corresponding to the user identification is further obtained, and whether the reason for not closing the vehicle using order is the reason for not closing the vehicle using order caused by the vehicle. The vehicle information comprises the number of times of successful locking corresponding to the user identification and the vehicle information corresponding to the vehicle order. And if the successful locking times are smaller than the successful locking time threshold or the vehicle information is abnormal in locking, and the vehicle order cannot be closed due to the reason of the vehicle, displaying a first order closing inlet in the application program for the user to select and quickly close the vehicle order.
Optionally, if the number of times of using the vehicle is greater than or equal to the threshold of the number of times of using the vehicle, the credit value of the user is greater than or equal to the threshold of the credit value of the user, and the vehicle using order is not closed, displaying a second order closing entry in the application program; the second order closing inlet is used for indicating the interaction between the user identifier and the manual customer service; in response to an operation to close the entry for the second order, an order close instruction is generated.
The second order closing inlet is another inlet for quickly closing the order for the vehicle under the condition that the user normally returns the vehicle but cannot close the order.
Specifically, if the number of times of using the vehicle is greater than or equal to the threshold of the number of times of using the vehicle, the user credit value is greater than or equal to the user credit threshold, and the vehicle order is not closed, it indicates that the manner of closing the vehicle order by using the order closing instruction generated in step 220 is not effective for achieving the purpose of closing the vehicle order, and at this time, a further manner of closing the vehicle order needs to be provided for indicating that the user identifier interacts with the manual customer service, for example, a message prompt may be sent to the user in a form of page display, a voice prompt may be accompanied, or a manual voice prompt may be provided for the user in a form of manual voice prompt, or a short message or an instant messaging account number interacts with the user to close the vehicle order. Optionally, the second order closing entry is directly displayed for the user in the application program for the user to select, and the vehicle using order is quickly closed. And when the user selects to quickly close the vehicle using order through the second order closing inlet, generating an order closing instruction and indicating to close the vehicle using order corresponding to the user identification. Optionally, the representation form of the second order closing entry is multiple, and may be displayed in an application program, or may be implemented by dialing a customer service telephone.
In the above embodiment, if the number of times of using the vehicle is greater than or equal to the threshold of the number of times of using the vehicle and the credit value of the user is greater than or equal to the threshold of the credit value of the user, the first order closing entry is displayed in the application program; if the number of times of using the vehicle is smaller than the threshold value of the number of times of using the vehicle or the user credit value is smaller than the user credit threshold value, obtaining vehicle using information corresponding to the user identification; the vehicle information comprises at least one of the number of times of successful locking corresponding to the user identification or vehicle information corresponding to the vehicle order; and if the locking success frequency is smaller than the success frequency threshold value or the vehicle information is abnormal, displaying a first order closing entry in the application program. Therefore, when a user returns the vehicle normally, the user can skillfully use an application program to return the vehicle normally but cannot close the vehicle order, or the vehicle order cannot be closed due to the vehicle, when the vehicle using times and the credit value of the user meet preset conditions, a first order closing inlet for quickly closing the vehicle order is provided for the user to select, and the purpose of quickly closing the vehicle order is achieved.
In one embodiment, an implementable manner for vehicle order processing using a bluetooth connection includes:
acquiring Bluetooth information of a vehicle corresponding to a vehicle order; the Bluetooth information comprises a Bluetooth equipment number and a Bluetooth connection secret key; establishing Bluetooth communication connection with a vehicle corresponding to the vehicle order through Bluetooth information; the locking command is sent to a vehicle corresponding to the vehicle order through Bluetooth communication connection; and receiving a locking success message generated by the vehicle corresponding to the vehicle order through Bluetooth communication connection, and sending the locking success message to the server.
Specifically, when the user requests the server to return the vehicle through the application program, the server not only communicates the vehicle lock through the long chain, but also issues the bluetooth device number and the bluetooth connection key corresponding to the vehicle to the application program. After the application program receives the Bluetooth secret key, the application program informs the user to open the Bluetooth, and informs the vehicle to lock by using a Bluetooth protocol, so that the vehicle can receive a lock closing instruction. After the vehicle is successfully locked, the server can be communicated through the long chain established with the server, the Bluetooth can be communicated with the application program, the locking result is informed to the application program, and the application program informs the server again, so that the server is prevented from not receiving the message that the locking is successful.
In the embodiment, the Bluetooth information of the vehicle corresponding to the vehicle order is acquired, and Bluetooth communication connection is established with the vehicle corresponding to the vehicle order through the Bluetooth information; the locking command is sent to a vehicle corresponding to the vehicle order through Bluetooth communication connection; and receiving a locking success message generated by the vehicle corresponding to the vehicle order through Bluetooth communication connection, and sending the locking success message to the server. The method can ensure that the vehicle can receive the locking instruction, and inform the application program to close the vehicle using order corresponding to the user identification after the locking is successful, and inform the server to realize the purpose of normally closing the vehicle using order.
In one embodiment, as shown in fig. 5, which is an implementation manner after step S200, the method includes the following steps:
step S310, the vehicle information corresponding to the vehicle order is determined to be abnormal locking.
And step S320, counting the locking abnormal times corresponding to the same vehicle identification in a second preset time.
In step S330, if the number of times of abnormal locking corresponding to the same vehicle identifier is greater than or equal to the threshold value of abnormal locking within the second preset time period, a vehicle maintenance order corresponding to the vehicle identifier is generated, and the vehicle maintenance order is used for indicating maintenance.
The locking abnormal threshold is a preset value, and may be 5 times, 10 times, 15 times, etc., and when the number of times corresponding to the locking abnormality reaches the locking abnormal threshold, the vehicle may be considered as a vehicle requiring maintenance.
Specifically, the car use order corresponding to the user identifier is closed through step S200, which is not a method for the user to finish the car use order by returning the car normally, wherein the car use order cannot be finished by returning the car normally when the car lock fails or data transmission is not smooth. Therefore, after the vehicle order is closed in step S200, the vehicle information corresponding to the vehicle order is determined as abnormal locking, and when the number of times corresponding to the abnormal locking is greater than or equal to the abnormal locking threshold value, or the number of times corresponding to the abnormal locking within a certain time period is greater than or equal to the abnormal locking threshold value, a vehicle repair order corresponding to the vehicle identifier is generated, and the vehicle repair order is further distributed to the relevant operation and maintenance party for instructing the operation and maintenance party to perform maintenance, thereby avoiding asset loss.
In the embodiment, the vehicle information corresponding to the vehicle order is determined to be abnormal in locking; counting the locking abnormal times corresponding to the same vehicle identification within a second preset time; if the number of times of abnormal locking corresponding to the same vehicle identifier in the second preset time is greater than or equal to the threshold value of abnormal locking, a vehicle maintenance list corresponding to the vehicle identifier is generated and used for indicating maintenance, so that when the vehicle needs to be maintained, the vehicle maintenance list is generated and an operation and maintenance party is indicated to maintain, and asset loss is avoided.
An embodiment of the present disclosure is described below with reference to a specific travel scenario, and specifically with reference to fig. 6, the method includes the following steps:
and step S10, the application program returns the car normally and closes the car using order. After a user stops a vehicle to a designated area, operating 'returning' on an application program, after receiving a returning command of the application program, a server sends a vehicle locking command to the vehicle through a long chain connecting channel, after receiving the vehicle locking command, a vehicle Electronic Control Unit (ECU) sends locking operation, and after locking is closed, the vehicle informs the server of a successful locking message through the long chain connecting channel; and after receiving the vehicle locking success message, the server stops charging and finishes the vehicle using order.
And step S20, the application program returns the car through the Bluetooth and closes the car using order. When a user requests the server to return the vehicle through the application program, the server not only communicates the vehicle lock through the long chain, but also issues the Bluetooth equipment number and the Bluetooth connection secret key of the corresponding vehicle to the application program. After the application program receives the Bluetooth secret key, the application program informs the user to open the Bluetooth, and informs the vehicle to lock by using a Bluetooth protocol, so that the vehicle can receive a lock closing instruction. After the vehicle is successfully locked, the server can be communicated through the long chain established with the server, the Bluetooth can be communicated with the application program, the locking result is informed to the application program, and the application program informs the server again, so that the server is prevented from not receiving the message that the locking is successful.
In step S30, the application closes the vehicle order according to the preset conditions. Sometimes, the lock cannot be closed due to the fact that the lock fails or data transmission is not smooth, and the order cannot be ended by the methods in the step S10 and the step S20, so that the riding experience of the user is reduced. When a user clicks a car returning button through an application program every time, the server records the time and the times of the user clicking the car returning button through the application program, if the user clicks the car returning button for multiple times within a certain time (both the time and the times can be dynamically configured), and a lock closing instruction is successfully issued every time, but a lock closing success message is not received or a lock closing failure message is received every time, the problem that the car is locked is shown, the server directly ends an order for the user and stops charging, and the problem that the user cannot end the order due to the fact that the car cannot be locked is avoided.
In step S40, the application closes the vehicle order based on the user condition. When the order cannot be closed by the methods in the steps S10, S20, and S30, a first order closing entry is displayed on the page of the user application, and the user can close the order through the first order closing entry. Specifically, if the user has an ongoing order currently, the number of times of using the vehicle of the user exceeds a threshold value of the number of times of using the vehicle, and the credit value of the user exceeds a threshold value of the credit of the user, the user is allowed to close the order through a first order closing entrance; if the number of times of using the vehicle is smaller than the number of times of using the vehicle threshold or the user credit value is smaller than the user credit threshold, obtaining vehicle using information corresponding to the user identification, judging whether the user operates a vehicle returning button on the application program or not, and whether the vehicle has other user feedback failure in a recent period of time, and when the number of times of successfully locking is smaller than the number of times of success threshold or the vehicle information is abnormal locking, displaying a first order closing inlet for the user on the application program, and closing the vehicle using order through the first order closing inlet by the user; and if the user cannot use the first order of the application program to close the entrance, reminding the user.
Step S50, the application intelligently closes the vehicle order. When the user can not finish the order and dial the customer service telephone, if the user selects that the order can not be closed, the server inquires the associated vehicle order and the vehicle in use through the mobile phone number of the user, issues a lock closing instruction (or provides a second order closing inlet) to the vehicle and the user application program, and directly closes the order and finishes charging for the user no matter whether the lock is successfully closed or not without manual customer service intervention.
In step S60, the application generates a vehicle repair order. After the order of the vehicle is closed through the steps of S20, S30, S40 and S50, the server records that the vehicle cannot be locked, if the number of times that the same vehicle cannot be locked exceeds a threshold value in one day, a maintenance work order is automatically generated and distributed to related operation and maintenance personnel, the operation and maintenance are led to recover and maintain, and the loss of assets is avoided.
In the above embodiment, the lock closing failure times corresponding to the user identifier within the first preset time period are obtained, the size relationship between the lock closing failure times and the failure time threshold is compared, when the lock closing failure times are greater than or equal to the failure time threshold, it is considered that the car returning process is normal, the car lock may not be normally closed due to some reasons, or the car lock is normally closed, and the message of successful car locking cannot be transmitted to the application program corresponding to the car order, at this time, an order closing instruction is generated to instruct to close the car order corresponding to the user identifier, so that the problem that the car order cannot be ended due to normal car returning of the user is avoided.
It should be understood that although the various steps in the flow charts of fig. 1-6 are shown in order as indicated by the arrows, the steps are not necessarily performed in order as indicated by the arrows. The steps are not performed in the exact order shown and described, and may be performed in other orders, unless explicitly stated otherwise. Moreover, at least some of the steps in fig. 1-6 may include multiple steps or multiple stages, which are not necessarily performed at the same time, but may be performed at different times, which are not necessarily performed in sequence, but may be performed in turn or alternately with other steps or at least some of the other steps.
In one embodiment, as shown in fig. 7, there is provided a vehicle order processing apparatus including: a lock closing failure number obtaining module 701 and an order closing instruction generating module 702, wherein:
a lock failure times obtaining module 701, configured to obtain lock failure times corresponding to the user identifier within a first preset duration; the locking failure times are the times that the user identification triggers the application program to generate a vehicle locking instruction but does not receive a locking success message;
an order closing instruction generating module 702, configured to generate an order closing instruction if the number of times of failure of locking is greater than or equal to the threshold of the number of times of failure; the order closing instruction is used for indicating to close the vehicle using order corresponding to the user identification.
The vehicle order processing device provided by the embodiment of the disclosure obtains the lock closing failure times corresponding to the user identifier within the first preset time, compares the size relationship between the lock closing failure times and the failure time threshold, and when the lock closing failure times is greater than or equal to the failure time threshold, considers that the vehicle returning process is normal, the vehicle lock may not be normally closed due to some reasons, or the vehicle lock is normally closed, and the message of the vehicle locking success cannot be transmitted to the application program corresponding to the vehicle order, at this time, generates an order closing instruction, instructs to close the vehicle order corresponding to the user identifier, and avoids the problem that the vehicle order cannot be ended due to normal vehicle returning.
In one embodiment, the order closing instruction generation module 702 is further configured to: if the locking failure times are larger than or equal to the failure time threshold value and the vehicle order is not closed, displaying a first order closing inlet in the application program; an order close instruction is generated in response to an operation to close the entry to the first order.
The order closing instruction generating module 702 displays a first order closing entry in the application program if the lock closing failure time is greater than or equal to the failure time threshold and the vehicle order is not closed; an order close instruction is generated in response to an operation to close the entry to the first order. Therefore, when the user returns the vehicle normally and the vehicle order cannot be closed even if the locking failure frequency is greater than or equal to the failure frequency threshold value, a first order closing inlet for quickly closing the vehicle order is provided for the user to select, and the purpose of quickly closing the vehicle order is achieved.
In one embodiment, the order closing instruction generation module 702 is further configured to: if the locking failure times are larger than or equal to the failure time threshold value and the vehicle using order is not closed, acquiring the vehicle using times and a user credit value corresponding to the user identification; and if the number of times of using the vehicle and the credit value of the user meet preset conditions, displaying a first order closing inlet in the application program.
The order closing instruction generating module 702 obtains the number of times of vehicle usage and the user credit value corresponding to the user identifier if the number of times of failure of lock closing is greater than or equal to the threshold of the number of times of failure and the vehicle usage order is not closed; and if the number of times of using the vehicle and the credit value of the user meet preset conditions, displaying a first order closing inlet in the application program. Therefore, when the user normally returns the vehicle and the vehicle order cannot be closed when the locking failure frequency is larger than or equal to the failure frequency threshold value and the vehicle order cannot be closed, the first order closing inlet for quickly closing the vehicle order is provided for the user to select, and the purpose of quickly closing the vehicle order is achieved.
In one embodiment, the order closing instruction generation module 702 is further configured to: if the number of times of using the vehicle is greater than or equal to the threshold number of times of using the vehicle and the user credit value is greater than or equal to the user credit threshold, displaying the first order closing entry in the application program.
In one embodiment, the order closing instruction generation module 702 is further configured to: if the number of times of using the vehicle is smaller than the threshold value of the number of times of using the vehicle or the user credit value is smaller than the user credit threshold value, obtaining vehicle using information corresponding to the user identification; the vehicle information comprises at least one of the number of times of successful locking corresponding to the user identification or vehicle information corresponding to the vehicle order; and if the locking success frequency is smaller than the success frequency threshold value or the vehicle information is abnormal, displaying a first order closing entry in the application program.
In one embodiment, the order closing instruction generation module 702 is further configured to: if the number of times of using the vehicle is larger than or equal to the threshold of the number of times of using the vehicle, the credit value of the user is larger than or equal to the threshold of the credit value of the user and the vehicle using order is not closed, displaying a second order closing inlet in the application program; the second order closing inlet is used for indicating the interaction between the user identifier and the manual customer service; in response to an operation to close the entry for the second order, an order close instruction is generated.
The order closing instruction generating module 702 displays a first order closing entry in the application program if the number of cars is greater than or equal to the number of cars and the user credit value is greater than or equal to the user credit threshold; if the number of times of using the vehicle is smaller than the threshold value of the number of times of using the vehicle or the user credit value is smaller than the user credit threshold value, obtaining vehicle using information corresponding to the user identification; the vehicle information comprises at least one of the number of times of successful locking corresponding to the user identification or vehicle information corresponding to the vehicle order; and if the locking success frequency is smaller than the success frequency threshold value or the vehicle information is abnormal, displaying a first order closing entry in the application program. Therefore, when a user returns the vehicle normally, the user can skillfully use an application program to return the vehicle normally but cannot close the vehicle order, or the vehicle order cannot be closed due to the vehicle, when the vehicle using times and the credit value of the user meet preset conditions, a first order closing inlet for quickly closing the vehicle order is provided for the user to select, and the purpose of quickly closing the vehicle order is achieved.
In one embodiment, the vehicle order processing apparatus further comprises a bluetooth communication module for: acquiring Bluetooth information of a vehicle corresponding to a vehicle order; the Bluetooth information comprises a Bluetooth equipment number and a Bluetooth connection secret key; establishing Bluetooth communication connection with a vehicle corresponding to the vehicle order through Bluetooth information; the locking command is sent to a vehicle corresponding to the vehicle order through Bluetooth communication connection; and receiving a locking success message generated by the vehicle corresponding to the vehicle order through Bluetooth communication connection, and sending the locking success message to the server.
The Bluetooth communication module acquires Bluetooth information of a vehicle corresponding to the vehicle order and establishes Bluetooth communication connection with the vehicle corresponding to the vehicle order through the Bluetooth information; the locking command is sent to a vehicle corresponding to the vehicle order through Bluetooth communication connection; and receiving a locking success message generated by the vehicle corresponding to the vehicle order through Bluetooth communication connection, and sending the locking success message to the server. The method can ensure that the vehicle can receive the locking instruction, and inform the application program to close the vehicle using order corresponding to the user identification after the locking is successful, and inform the server to realize the purpose of normally closing the vehicle using order.
In one embodiment, the vehicle order processing apparatus further comprises a vehicle repair order generation module for: determining the vehicle information corresponding to the vehicle order as abnormal locking; counting the locking abnormal times corresponding to the same vehicle identification within a second preset time; and if the locking abnormal times corresponding to the same vehicle identification in the second preset time length are greater than or equal to the locking abnormal threshold, generating a vehicle maintenance list corresponding to the vehicle identification, wherein the vehicle maintenance list is used for indicating maintenance.
The vehicle maintenance order generation module determines the vehicle information corresponding to the vehicle using order as abnormal locking; counting the locking abnormal times corresponding to the same vehicle identification within a second preset time; if the number of times of abnormal locking corresponding to the same vehicle identifier in the second preset time is greater than or equal to the threshold value of abnormal locking, a vehicle maintenance list corresponding to the vehicle identifier is generated and used for indicating maintenance, so that when the vehicle needs to be maintained, the vehicle maintenance list is generated and an operation and maintenance party is indicated to maintain, and asset loss is avoided.
For specific limitations of the vehicle order processing device, reference may be made to the above limitations of the vehicle order processing method, which are not described herein again. The respective modules in the vehicle order processing apparatus described above may be implemented in whole or in part by software, hardware, and a combination thereof. The modules can be embedded in a hardware form or independent from a processor in the electronic device, and can also be stored in a memory in the electronic device in a software form, so that the processor can call and execute operations corresponding to the modules.
Fig. 8 is a block diagram illustrating an electronic device 800 in accordance with an example embodiment. For example, the electronic device 800 may be a mobile phone, a computer, a digital broadcast terminal, a messaging device, a game console, a tablet device, a medical device, an exercise device, a personal digital assistant, and the like.
Referring to fig. 7, electronic device 800 may include one or more of the following components: processing component 802, memory 804, power component 806, multimedia component 808, audio component 810, input/output (I/O) interface 812, sensor component 814, and communication component 816. Wherein the memory has stored thereon a computer program or instructions for execution on the processor.
The processing component 802 generally controls overall operation of the electronic device 800, such as operations associated with display, telephone calls, data communications, camera operations, and recording operations. The processing components 802 may include one or more processors 820 to execute instructions to perform all or a portion of the steps of the methods described above. Further, the processing component 802 can include one or more modules that facilitate interaction between the processing component 802 and other components. For example, the processing component 802 can include a multimedia module to facilitate interaction between the multimedia component 808 and the processing component 802.
The memory 804 is configured to store various types of data to support operations at the electronic device 800. Examples of such data include instructions for any application or method operating on the electronic device 800, contact data, phonebook data, messages, pictures, videos, and so forth. The memory 804 may be implemented by any type or combination of volatile or non-volatile memory devices such as Static Random Access Memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic or optical disks.
The power supply component 806 provides power to the various components of the electronic device 800. The power components 806 may include a power management system, one or more power supplies, and other components associated with generating, managing, and distributing power for the electronic device 800.
The multimedia component 808 includes a touch sensitive display screen that provides an output interface between the electronic device 800 and a user. In some embodiments, the touch display screen may include a Liquid Crystal Display (LCD) and a Touch Panel (TP). The touch panel includes one or more touch sensors to sense touch, slide, and gestures on the touch panel. The touch sensor may not only sense the boundary of a touch or slide action, but also detect the duration and pressure associated with the touch or slide operation. In some embodiments, the multimedia component 808 includes a front facing camera and/or a rear facing camera. The front camera and/or the rear camera may receive external multimedia data when the electronic device 800 is in an operation mode, such as a shooting mode or a video mode. Each front camera and rear camera may be a fixed optical lens system or have a focal length and optical zoom capability.
The audio component 810 is configured to output and/or input audio signals. For example, the audio component 810 includes a Microphone (MIC) configured to receive external audio signals when the electronic device 800 is in an operational mode, such as a call mode, a recording mode, and a voice recognition mode. The received audio signals may further be stored in the memory 804 or transmitted via the communication component 816. In some embodiments, audio component 810 also includes a speaker for outputting audio signals.
The I/O interface 812 provides an interface between the processing component 802 and peripheral interface modules, which may be keyboards, click wheels, buttons, etc. These buttons may include, but are not limited to: a home button, a volume button, a start button, and a lock button.
The sensor assembly 814 includes one or more sensors for providing various aspects of state assessment for the electronic device 800. For example, the sensor assembly 814 may detect an open/closed state of the electronic device 800, the relative positioning of components, such as a display and keypad of the electronic device 800, the sensor assembly 814 may also detect a change in position of the electronic device 800 or a component of the electronic device 800, the presence or absence of user contact with the electronic device 800, orientation or acceleration/deceleration of the electronic device 800, and a change in temperature of the electronic device 800. Sensor assembly 814 may include a proximity sensor configured to detect the presence of a nearby object without any physical contact. The sensor assembly 814 may also include a light sensor, such as a CMOS or CCD image sensor, for use in imaging applications. In some embodiments, the sensor assembly 814 may also include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor, or a temperature sensor.
The communication component 816 is configured to facilitate wired or wireless communication between the electronic device 800 and other devices. The electronic device 800 may access a wireless network based on a communication standard, such as WiFi, 2G or 3G, or a combination thereof. In an exemplary embodiment, the communication component 816 receives a broadcast signal or broadcast related information from an external broadcast management system via a broadcast channel. In an exemplary embodiment, communications component 816 further includes a Near Field Communications (NFC) module to facilitate short-range communications. For example, the NFC module may be implemented based on Radio Frequency Identification (RFID) technology, infrared data association (IrDA) technology, Ultra Wideband (UWB) technology, Bluetooth (BT) technology, and other technologies.
In an exemplary embodiment, the electronic device 800 may be implemented by one or more Application Specific Integrated Circuits (ASICs), Digital Signal Processors (DSPs), Digital Signal Processing Devices (DSPDs), Programmable Logic Devices (PLDs), Field Programmable Gate Arrays (FPGAs), controllers, micro-controllers, microprocessors or other electronic components for performing the above-described vehicle order processing methods.
In an exemplary embodiment, a non-transitory computer-readable storage medium comprising instructions, such as the memory 804 comprising instructions, executable by the processor 820 of the electronic device 800 to perform the above-described method is also provided. For example, the non-transitory computer readable storage medium may be a ROM, a Random Access Memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, and the like.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by hardware related to instructions of a computer program, which can be stored in a non-volatile computer-readable storage medium, and when executed, the computer program can include the processes of the embodiments of the methods described above. Any reference to memory, storage, database or other medium used in the embodiments provided by the embodiments of the disclosure may include at least one of non-volatile and volatile memory. Non-volatile Memory may include Read-Only Memory (ROM), magnetic tape, floppy disk, flash Memory, optical storage, or the like. Volatile Memory can include Random Access Memory (RAM) or external cache Memory. By way of illustration and not limitation, RAM can take many forms, such as Static Random Access Memory (SRAM) or Dynamic Random Access Memory (DRAM), among others.
The technical features of the above embodiments can be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the above embodiments are not described, but should be considered as the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above embodiments only express a few implementation modes of the embodiments of the present disclosure, and the description thereof is specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for those skilled in the art, variations and modifications can be made without departing from the concept of the embodiments of the present disclosure, and these are all within the scope of the embodiments of the present disclosure. Therefore, the protection scope of the patent of the embodiment of the disclosure should be subject to the appended claims.

Claims (18)

1. A vehicle order processing method, characterized in that the method comprises:
acquiring the locking failure times corresponding to the user identification within a first preset time; the locking failure times are the times that the user identification triggers an application program to generate a vehicle locking instruction but does not receive a locking success message;
if the locking failure times are larger than or equal to the failure time threshold value, generating an order closing instruction; the order closing instruction is used for indicating to close the vehicle taking order corresponding to the user identification.
2. The vehicle order processing method of claim 1, wherein generating an order close command if the number of times the lock has failed is greater than or equal to a failure time threshold comprises:
if the locking failure times are larger than or equal to the failure time threshold value and the vehicle order is not closed, a first order closing inlet is displayed in the application program;
generating the order close instruction in response to an operation of closing an entrance to the first order.
3. The vehicle order processing method of claim 2, wherein the displaying a first order closed entry in the application if the number of times the lock has failed is greater than or equal to the failure number threshold and the vehicle order is not closed comprises:
if the number of times of failure of locking is greater than or equal to the threshold of the number of times of failure and the vehicle using order is not closed, acquiring the number of times of using the vehicle and a user credit value corresponding to the user identification;
and if the number of times of using the vehicle and the user credit value meet preset conditions, displaying the first order closing entrance in the application program.
4. The vehicle order processing method according to claim 3, wherein the displaying the first order closing entry in the application program if the number of times of using the vehicle and the user credit value satisfy a preset condition comprises:
and if the number of times of using the vehicle is greater than or equal to a threshold of the number of times of using the vehicle and the user credit value is greater than or equal to a threshold of the user credit value, displaying the first order closing entry in the application program.
5. The vehicle order processing method according to claim 3, wherein the displaying the first order closing entry in the application program if the number of times of using the vehicle and the user credit value satisfy a preset condition comprises:
if the number of times of using the vehicle is smaller than the threshold value of the number of times of using the vehicle or the user credit value is smaller than the user credit threshold value, obtaining vehicle using information corresponding to the user identification; the vehicle information comprises at least one of the number of times of successful locking corresponding to the user identification or vehicle information corresponding to the vehicle using order;
and if the locking success frequency is smaller than the success frequency threshold value or the vehicle information is abnormal, displaying the first order closing entry in the application program.
6. The vehicle order processing method according to claim 2, wherein after generating the order close instruction in response to the operation of closing the first order entry, further comprising:
if the number of times of using the vehicle is larger than or equal to a threshold of the number of times of using the vehicle, the user credit value is larger than or equal to a user credit threshold, and the order of using the vehicle is not closed, displaying a second order closing inlet in the application program; the second order closing entry is used for indicating the user identification to interact with manual customer service;
generating the order close instruction in response to an operation to close an entry to the second order.
7. The vehicle order processing method according to claim 1, further comprising:
acquiring Bluetooth information of a vehicle corresponding to the vehicle order; the Bluetooth information comprises a Bluetooth equipment number and a Bluetooth connection secret key;
establishing Bluetooth communication connection with the vehicle corresponding to the vehicle order through the Bluetooth information;
sending a locking instruction to a vehicle corresponding to the vehicle order through the Bluetooth communication connection;
and receiving a locking success message generated by the vehicle corresponding to the vehicle order through the Bluetooth communication connection, and sending the locking success message to a server.
8. The vehicle order processing method according to any one of claims 1 to 7, wherein after generating the order closing instruction if the number of times of failure of locking is greater than or equal to the threshold number of times of failure, the method further comprises:
determining the vehicle information corresponding to the vehicle order as abnormal locking;
counting the locking abnormal times corresponding to the same vehicle identification within a second preset time;
and if the locking abnormal times corresponding to the same vehicle identification in the second preset time length are greater than or equal to the locking abnormal threshold value, generating a vehicle maintenance list corresponding to the vehicle identification, wherein the vehicle maintenance list is used for indicating maintenance.
9. A vehicle order processing apparatus, characterized by comprising:
the locking failure times acquisition module is used for acquiring the locking failure times corresponding to the user identification in the first preset time; the locking failure times are the times that the user identification triggers an application program to generate a vehicle locking instruction but does not receive a locking success message;
the order closing instruction generating module is used for generating an order closing instruction if the locking failure times are larger than or equal to the failure time threshold; the order closing instruction is used for indicating to close the vehicle taking order corresponding to the user identification.
10. The vehicle order processing apparatus of claim 9, wherein the order close instruction generation module is further configured to:
if the locking failure times are larger than or equal to the failure time threshold value and the vehicle order is not closed, a first order closing inlet is displayed in the application program;
generating the order close instruction in response to an operation of closing an entrance to the first order.
11. The vehicle order processing apparatus of claim 10, wherein the order close instruction generation module is further configured to:
if the number of times of failure of locking is greater than or equal to the threshold of the number of times of failure and the vehicle using order is not closed, acquiring the number of times of using the vehicle and a user credit value corresponding to the user identification;
and if the number of times of using the vehicle and the user credit value meet preset conditions, displaying the first order closing entrance in the application program.
12. The vehicle order processing apparatus of claim 11, wherein the order close instruction generation module is further configured to:
and if the number of times of using the vehicle is greater than or equal to a threshold of the number of times of using the vehicle and the user credit value is greater than or equal to a threshold of the user credit value, displaying the first order closing entry in the application program.
13. The vehicle order processing apparatus of claim 11, wherein the order close instruction generation module is further configured to:
if the number of times of using the vehicle is smaller than the threshold value of the number of times of using the vehicle or the user credit value is smaller than the user credit threshold value, obtaining vehicle using information corresponding to the user identification; the vehicle information comprises at least one of the number of times of successful locking corresponding to the user identification or vehicle information corresponding to the vehicle using order;
and if the locking success frequency is smaller than the success frequency threshold value or the vehicle information is abnormal, displaying the first order closing entry in the application program.
14. The vehicle order processing apparatus of claim 10, wherein the order close instruction generation module is further configured to:
if the number of times of using the vehicle is larger than or equal to a threshold of the number of times of using the vehicle, the user credit value is larger than or equal to a user credit threshold, and the order of using the vehicle is not closed, displaying a second order closing inlet in the application program; the second order closing entry is used for indicating the user identification to interact with manual customer service;
generating the order close instruction in response to an operation to close an entry to the second order.
15. The vehicle order processing apparatus of claim 9, further comprising a bluetooth communication module to:
acquiring Bluetooth information of a vehicle corresponding to the vehicle order; the Bluetooth information comprises a Bluetooth equipment number and a Bluetooth connection secret key;
establishing Bluetooth communication connection with the vehicle corresponding to the vehicle order through the Bluetooth information;
sending a locking instruction to a vehicle corresponding to the vehicle order through the Bluetooth communication connection;
and receiving a locking success message generated by the vehicle corresponding to the vehicle order through the Bluetooth communication connection, and sending the locking success message to a server.
16. The vehicle order processing apparatus according to any one of claims 9 to 15, further comprising a vehicle repair order generation module for:
determining the vehicle information corresponding to the vehicle order as abnormal locking;
counting the locking abnormal times corresponding to the same vehicle identification within a second preset time;
and if the locking abnormal times corresponding to the same vehicle identification in the second preset time length are greater than or equal to the locking abnormal threshold value, generating a vehicle maintenance list corresponding to the vehicle identification, wherein the vehicle maintenance list is used for indicating maintenance.
17. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, characterized in that the steps of the method of any of claims 1 to 8 are implemented when the computer program is executed by the processor.
18. A storage medium having a computer program stored thereon, the computer program, when being executed by a processor, realizing the steps of the method of any one of claims 1 to 8.
CN202010486624.4A 2020-06-01 2020-06-01 Vehicle order processing method, device, electronic equipment and storage medium Active CN111724233B (en)

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