CN111680878A - Cleaning task pushing method and device - Google Patents
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Abstract
The invention provides a cleaning task pushing method and a cleaning task pushing device, which comprise the following steps: the first terminal acquires the corresponding relation between the first place and the cleaning ID; the first terminal generates first task information according to the corresponding relation between the first place and the cleaning ID; the first terminal acquires first task release information; the first terminal obtains first task processing information according to the current time and preset first task triggering time, or according to the people flow of a first place and a preset people flow threshold of the first place; the first terminal pushes the first task processing information to a second terminal corresponding to the cleaning ID according to the cleaning ID; the first terminal receives a temporary task message sent by a third terminal; the first terminal processes the temporary task message to generate second task processing information; the first terminal pushes the second task processing information to the second terminal corresponding to the cleaning ID according to the cleaning ID, and sanitation of the environment in the public place is guaranteed.
Description
Technical Field
The invention relates to the technical field of urban sanitation application, in particular to a cleaning task pushing method and device.
Background
As the speed of urbanization development is faster and faster, environmental sanitation equipment planning and construction in cities are concerned more. However, in order to make the planning of urban construction more scientific and reasonable, the problems of construction and planning of environmental sanitation facilities in cities must be emphasized, and the management work of public toilets is very important in the construction of urban environmental sanitation facilities.
The urban public places are important environmental sanitation infrastructures of cities, reflect the management level and the civilization degree of the cities, strengthen the construction and the management of the public places, adhere to the urgent requirements of people-oriented property and improvement of the livelihood, and are important components for providing public services by governments. The maintenance and protection of the environment in urban public places are mainly carried out by cleaning personnel.
At present, the management of cleaning personnel still adopts a manual management mode, and the cleaning personnel mainly depend on the cleaning company or the property company management personnel to carry out on-site assignment, telephone assignment or assignment of tasks by using WeChat. Moreover, for some tasks which are not routine and sudden and need temporary treatment, such as disinfection of sanitary environment, mess and poor caused by increased human flow, failure of facilities and the like, timely and effective transmission and treatment cannot be realized, so that the environment of public places is deteriorated, and the urban environmental sanitation is seriously influenced. Therefore, the traditional management mode cannot meet the requirement of the high-speed development of urban modernization.
Disclosure of Invention
The invention aims to provide a cleaning task pushing method and a cleaning task pushing device, cleaning work is classified, identified and pushed through an intelligent platform, so that routine work tasks and temporary tasks can be timely and effectively processed, the tasks can be tracked and recorded at any time, different reward and punishment measures are corresponding to different tasks, the management of cleaning personnel is enhanced, the environmental sanitation of public places is improved, and particularly after the pushing function of the temporary tasks is increased, the environment of the public places is obviously improved.
In view of this, the embodiment of the invention provides a cleaning task pushing method and device, which can timely and effectively send tasks to be processed to related cleaning personnel in a classified manner, thereby ensuring the sanitation of the environment in public places.
In a first aspect, the present invention provides a cleaning task pushing method, including:
the first terminal acquires the corresponding relation between the first place and the cleaning ID;
the first terminal generates first task information according to the corresponding relation between the first place and the cleaning ID; the first task information comprises a first task ID, a first task trigger condition and the first location; the first task triggering condition comprises a preset first task triggering time or a preset people flow threshold value of a first place;
the first terminal acquires first task release information; the first task release information comprises the current time or the flow of people at a first place;
the first terminal obtains first task processing information according to the current time and the preset first task triggering time, or according to the pedestrian volume of the first place and the preset pedestrian volume threshold value of the first place; the first task processing information comprises the cleaning ID, at least one first task ID and task required completion time corresponding to each first task ID;
the first terminal pushes the first task processing information to a second terminal corresponding to the cleaning ID according to the cleaning ID;
the first terminal receives a temporary task message sent by a third terminal; the temporary task message comprises a task which is received by the third terminal and is temporarily designated by the first user and a processing task which is received by the third terminal and reported by the second user;
the first terminal processes the temporary task message to generate second task processing information; the second task processing information comprises the cleaning ID, at least one second task ID and task requirement completion time and task description corresponding to each second task ID; the task specification comprises second task processing information of a first category or second task processing information of a second category; the second task processing information of the first category is counted into performance, and the second task processing information of the second category is not counted into performance;
and the first terminal pushes the second task processing information to a second terminal corresponding to the cleaning ID according to the cleaning ID.
Preferably, the first task ID includes: the cleaning system comprises a toilet public area cleaning task, a toilet inside cleaning task, a urine area cleaning task and a hand washing area cleaning task.
Preferably, the first task processing information further includes first task specification information including a first task detailed location and a standard man-hour of the first task ID.
Preferably, before the first terminal pushes the first task processing information to the second terminal corresponding to the service ID according to the service ID, the method further includes:
and after the first terminal receives the sign-in message sent by the second terminal corresponding to the cleaning ID, the first terminal pushes the first task processing information to the second terminal corresponding to the cleaning ID according to the cleaning ID.
Preferably, after the first terminal pushes the first task processing information to a second terminal corresponding to the service ID according to the service ID, or after the first terminal pushes the second task processing information to the second terminal corresponding to the service ID according to the service ID, the method further includes:
the first terminal receives a confirmation instruction sent by the second terminal; the confirmation instruction includes an actual completion time for each of the first task ID or the second task ID.
Further preferably, the method further comprises:
the first terminal counts task completion states of each first task ID corresponding to the cleaning ID and the second task ID corresponding to the first type of second task processing information;
when the actual completion time of the first task ID is not more than the task required completion time of the first task ID, or the actual completion time of the second task ID corresponding to the second task processing information of the first category is not more than the task required completion time of the second task ID, determining that the task completion state of the first task ID or the second task ID corresponding to the second task processing information of the first category is an on-time completion state;
and when the actual completion time of the first task ID is greater than the task required completion time thereof, or the actual completion time of the second task corresponding to the first type of second task processing information is greater than the task required completion time thereof, determining that the task completion state of the first task ID or the second task ID corresponding to the first type of second task processing information is a timeout completion state.
Preferably, the method further comprises:
the first terminal receives evaluation information of a second place input by a third user;
the first terminal analyzes the evaluation information of the second place to obtain an analysis result; the analysis result comprises a cleaning ID corresponding to the second place and an evaluation keyword;
the first terminal compares the evaluation keyword with a preset reward and punishment grade to determine a target reward and punishment grade;
and the first terminal calculates performance reward data or performance deduction data corresponding to the cleaning ID of the second place according to the target reward and punishment level.
Preferably, the processing, by the first terminal, the temporary task message, and generating the second task processing information specifically includes:
the first terminal extracts the temporary task message according to a preset keyword to obtain a target keyword;
and the first terminal compares the target keyword with a preset task type to generate second task processing information of the first category or the second task processing information of the second category.
Preferably, the second task processing information of the first category includes: and the third terminal receives a task temporarily specified by the first user and a fault task in a processing task reported by the second user.
In a second aspect, the present invention provides a cleaning task pushing apparatus, including:
the acquisition module is used for acquiring the corresponding relation between the first place and the cleaning ID;
the setting module is used for generating first task information according to the corresponding relation between the first place and the cleaning ID; the first task information comprises a first task ID, a first task trigger condition and the first location; the first task triggering condition comprises a preset first task triggering time or a preset people flow threshold value of a first place;
the acquisition module is also used for acquiring first task release information; the first task release information comprises the current time or the flow of people at a first place;
the processing module is used for obtaining first task processing information according to the current time and the preset first task triggering time, or according to the people flow rate of the first place and the preset people flow rate threshold value of the first place; the first task processing information comprises the cleaning ID, at least one first task ID and task required completion time corresponding to each first task ID;
the pushing module is used for pushing the first task processing information to a second terminal corresponding to the cleaning ID according to the cleaning ID;
the receiving module is used for receiving the temporary task message sent by the third terminal; the temporary task message comprises a task which is received by the third terminal and is temporarily designated by the first user and a processing task which is received by the third terminal and reported by the second user;
the processing module is further used for processing the temporary task message to generate second task processing information; the second task processing information comprises the cleaning ID, at least one second task ID and task requirement completion time and task description corresponding to each second task ID; the task specification comprises second task processing information of a first category or second task processing information of a second category; the second task processing information of the first category is counted into performance, and the second task processing information of the second category is not counted into performance;
the pushing module is further used for pushing the second task processing information to a second terminal corresponding to the cleaning ID according to the cleaning ID.
According to the cleaning task pushing method and device provided by the embodiment of the invention, routine work tasks and temporary tasks can be timely and effectively processed, the tasks can be tracked and recorded at any time, different reward and punishment measures are correspondingly taken for different tasks, the management of cleaning personnel is enhanced, meanwhile, the environmental sanitation of public places is improved, and particularly after the pushing function of the temporary tasks is added, the environment of the public places is obviously improved.
Drawings
Fig. 1 is a flowchart of a cleaning task pushing method according to an embodiment of the present invention;
fig. 2 is a schematic structural view of a cleaning task pushing device provided by an embodiment of the invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be described below with reference to the drawings in the embodiments of the present invention.
The cleaning task pushing method and the cleaning task pushing device provided by the embodiment of the invention are methods for processing through different modules and respectively pushing aiming at different task types.
It should be noted that the cleaning tasks of the present invention include, but are not limited to, cleaning of public washrooms and cleaning of corridors, as long as they fall within the scope of cleaning work. In order to facilitate understanding of the technical scheme of the invention, the cleaning task push of the public washroom is only used for illustration in the invention, and is not used for limiting the protection scope of the invention.
Fig. 1 is a flowchart of a cleaning task pushing method according to an embodiment of the present invention. As shown in fig. 1, the cleaning task pushing method includes the steps of:
101, a first terminal acquires a corresponding relation between a first place and a cleaning ID;
specifically, the first terminal may be a smart phone, a PAD (portable device) loaded with a mobile application, or a server. The first terminal may be used by a property manager. The first location includes the toilet number and the precise location of the toilet, such as the toilet number: M/AF15-1, the corresponding lavatory position is the south China Guanghua route SOHO2A seat F15 men lavatory 1 in Beijing city to make people more accurately find the vacant lavatory.
The user inputs the relevant information of the first place and the cleaning ID into the system in advance, and at least one cleaning ID is configured for each first place, so that the corresponding relation between the first place and the cleaning ID is established and stored. After the first terminal acquires the corresponding relation, the information is pushed to the related cleaning personnel, and the area in charge of the cleaning personnel can be known as long as the cleaning personnel logs in.
102, generating first task information by the first terminal according to the corresponding relation between the first place and the cleaning ID;
the first task information comprises a first task ID, a first task trigger condition and a first place; of course, the first task specification information can be added according to actual needs. Also, the first task specification information may specifically include a detailed location of the first task and a standard man-hour of the first task ID. The first task triggering condition comprises preset first task triggering time or a preset people flow threshold value of a first place;
specifically, before the first terminal acquires the corresponding relation between the first place and the cleaning ID, the invention also provides the setting data of the task type to distinguish different tasks.
In one particular embodiment, the first job ID is a daily routine job of cleaning, i.e., a job is performed daily (or weekly). For example: cleaning and disinfecting the whole shopping mall before opening the door to welcome guests; such as toilet equipment cleaning, consumable replacement, etc.
The first task ID specifically includes: the cleaning method comprises the following steps of cleaning tasks of a toilet public area, cleaning tasks of the interior of a toilet, cleaning tasks of a urine area and cleaning tasks of a hand washing area.
Specifically, the toilet public area cleaning task is as follows: the property manager can customize the property, such as cleaning the floor of a public area of a toilet, cleaning the window of the toilet, cleaning the garbage can of the public area of the toilet, cleaning and disinfecting the surface of equipment in the public area, and the like.
Cleaning tasks inside the toilet: the property manager can define the property, such as the integral cleaning of the interior of the toilet, the cleaning and the disinfection of the toilet seat, the cleaning and the disinfection of the small garbage can of the toilet seat and the like.
Cleaning of urine area task: the property manager can be self-defined, such as unified cleaning and disinfection of urinals, urinal replacement disinfection balls and the like.
Cleaning tasks of the hand washing area: the property manager can customize the property, such as unified cleaning and disinfection of the wash basin, cleaning of the mirror, addition and replacement of the hand sanitizer and the like.
In a specific embodiment, such as when the first task ID is a toilet bowl interior cleaning type task, the first task trigger time may be preset to trigger once every two hours, or may be preset to a specific time, such as ten am, two pm, four pm, and so on.
In another specific embodiment, such as when one task ID is also a toilet bowl interior cleaning type task, the traffic threshold for the first location may be preset to 30.
Specifically, there are various ways for collecting data of the pedestrian volume, including but not limited to: 1. according to equipment, such as a paper outlet machine, a built-in sensor (ultrasound + pyroelectric) collects the number of people in a toilet; 2. the integral human flow of the toilet is collected through an independent human flow collecting module arranged outside the device; 3. the number of users in each toilet is collected through the opening and closing state of the electronic door lock. And these equipment or electronic lock and first terminal communicate, like this, only need set up the flow of people trigger value in the first terminal can, first terminal can judge the flow of people who adopts which kind of mode collection automatically.
Further, the method may further include the first terminal receiving the device maintenance task sent by the device; the equipment maintenance task comprises an equipment ID; the first terminal generates equipment task processing information according to the corresponding relation between the equipment ID and a preset cleaning ID; the equipment task processing information comprises a cleaning ID; and the first terminal sends the equipment task processing information to a second terminal corresponding to the cleaning ID so that the second terminal can maintain the equipment according to the equipment ID.
The equipment maintenance tasks are automatically generated according to equipment detection conditions, such as battery replacement, toilet paper replacement, inductive soap dispenser replacement, toilet paper replacement, disinfection liquid replacement of the disinfection and sanitation integrated machine and the like.
103, the first terminal acquires first task release information; the first task release information comprises the current time or the flow of people at a first place;
104, the first terminal generates first task processing information according to the current time and the preset first task triggering time, or according to the pedestrian volume of the first place and the preset pedestrian volume threshold value of the first place;
the first task processing information comprises a cleaning ID, at least one first task ID and task required completion time corresponding to each first task ID.
Specifically, when the first terminal acquires the first task release information including the specific time, the first terminal compares the first task release information with the preset first task trigger time, and if the time is accurate, the first terminal generates first task processing information including the cleaning ID, the first task ID, and the task request completion time of each first task ID. When the first terminal acquires the people flow data comprising the specific location, the people flow data can be compared with the preset people flow threshold of the first location, and if the data is accurate, the first terminal can execute the same operation.
In a specific embodiment, for example, when the first task ID is a toilet internal cleaning task, the first task trigger time is preset to be triggered every two hours, when the first task release information received by the first terminal is 8 am and is the same as the preset first task trigger time, the first terminal triggers task release, the first terminal finds a cleaning ID matched with the first task release information according to the first task release information, detailed first task processing information such as a certain cleaning ID is obtained through identification and processing of the first terminal, the 6 th toilet in the fifth layer needs cleaning, the task requirement completion time of the first task ID is 50 minutes, and the standard working hour of the first task ID is 30 minutes.
In another specific embodiment, for example, when the first task ID is also a toilet internal cleaning task, the first task trigger condition is preset to be that a toilet flow threshold is 30 people, when the data received by the first terminal is equal to 30, the first task is triggered to issue, the first terminal finds a cleaning ID matched with the first task issue information according to the first task issue information, detailed first task processing information such as a cleaning ID is obtained through identification and processing of the first terminal, the fifth layer toilet seat 6 needs cleaning, the task completion time of the first task ID is 50 minutes, and the standard working hour of the first task ID is 30 minutes. In summary, when the first task trigger time and the people flow threshold of a specific place reach one of the thresholds, the first task processing information is obtained.
105, the first terminal pushes the first task processing information to a second terminal corresponding to the cleaning ID according to the cleaning ID;
specifically, the second terminal can be understood as an intelligent device terminal such as a mobile phone and a PAD.
In a specific embodiment, the first terminal generates first task processing information through a series of identification processing, and then pushes the information to the intelligent device end corresponding to each cleaning ID relevant to the task on duty according to each cleaning ID.
Because the first task is associated with the cleaning performance assessment, cleaning personnel must punch a card when going to work, so that the first terminal can conveniently push corresponding first task processing information according to the card punching information of each cleaning ID. Therefore, the first terminal generates the first task processing information, but does not push the first task processing information to the intelligent equipment terminal which requests for card reading and does not have the service ID of card reading, and the first terminal does not push the first task processing information on holidays. And after the cleaning personnel completes the first task ID, the cleaning personnel click to complete or fill the actual task completion time through the second terminal, the second terminal can send a confirmation instruction, and the confirmation instruction is fed back to the first terminal.
The first terminal counts a task completion state of the first task ID corresponding to each service ID. Specifically, when the actual completion time of the first task ID is not more than the task required completion time, determining that the task completion state of the first task ID is an on-time completion state; and when the actual completion time of the first task ID is larger than the task required completion time, determining that the task completion state of the first task ID is a timeout completion state. And then carrying out statistics, verification and calculation according to a performance assessment calculation method.
Further preferably, the first terminal receives evaluation information of the second location input by a third user; the first terminal analyzes the evaluation information of the second place to obtain an analysis result; the analysis result comprises a cleaning ID corresponding to the second place and an evaluation keyword; the first terminal compares the evaluation keyword with a preset reward and punishment grade to determine a target reward and punishment grade; and the first terminal calculates performance reward data or performance deduction data corresponding to the cleaning ID of the second place according to the target reward and punishment level.
Wherein the third user may be a user using the toilet, the second location is a location of the specific toilet used, and the user gives corresponding evaluation information after use.
specifically, the third terminal may be an intelligent terminal device such as a mobile phone and a PAD, and may be used by a property manager, a superior manager of the property manager, a cleaning company, an environmental protection unit, or a third user. In a preferred embodiment, the provisional task message includes: the task temporarily designated by the first user and received by the third terminal and the processing task reported by the second user are received by the third terminal. The temporary task is an irregular, sudden task needing temporary processing and belongs to a one-time task without repeated triggering. Wherein, the first user is a superior administrator of a property manager of a property company, a management layer of a cleaning company and the like; the second user is a property manager, a common user and the like; the third user is a normal user.
In one particular embodiment, the interim task messages are divided into two categories: the first type: the property management upper manager temporarily designates tasks, such as temporarily sterilizing a toilet. The second type: and the second user reports the processing task. For example, the second user feeds back the messy and bad toilet, heavy peculiar smell, used toilet paper, no water outlet of a faucet, a flushing fault of a toilet stool and the like through a WeChat small program.
the second task processing information comprises a cleaning ID, at least one second task ID and task requirement completion time and a task description corresponding to each second task ID; the task specification comprises second task processing information of the first category or second task processing information of the second category; the first category of second task processing information is performance-credited, and the second category of second task processing information is performance-disregarded.
Specifically, the cleaning completed tasks are related to the final performance assessment, which types of tasks are included in the final performance assessment, which types of tasks are not included in the performance assessment, and the first terminal is required to distinguish. The method comprises the steps that a first terminal extracts a temporary task message according to a preset keyword to obtain a target keyword; the first terminal compares the target keyword with a preset task type to generate second task processing information, wherein the second task processing information comprises first task processing information or second task processing information. Wherein the second task processing information of the first category includes: and the first user temporarily appoints a task and the second user reports a fault task in the processing tasks.
In a specific embodiment, the preset keywords are: sanitation, toilets, hand washing basins, disinfection, dirtiness, messiness, badness, peculiar smell, faults and the like. When the first terminal receives the temporary task message, the content of the temporary task message is compared with preset keywords to obtain dirty, messy and bad toilets, and then the dirty, messy and bad toilets are compared with the preset task types to obtain second task processing information. Specifically, the second task processing information of the first category incorporates workload and performance management for cleaning. Such as temporary disinfection of toilets, urinal flush failures, etc.
In the second task processing information of the second category, the second task processing information belongs to the work within the responsibility range of the cleaning staff, and the work is not in place, so that the workload calculation and the performance are not included. For example, the problems of dirtiness, messiness, poor smell and heavy odor of the toilet are solved by a cleaner, the property management personnel are responsible for supervising the execution result, and the property management personnel can punish the improper treatment.
And step 108, the first terminal pushes the second task processing information to a second terminal corresponding to the cleaning ID according to the cleaning ID.
Specifically, as the second task processing information of the first category is associated with the performance assessment of cleaning, the first terminal pushes the second task processing information according to the corresponding relation of the cleaning ID, the on-duty card punching condition and the task trigger place; the first terminal will only push other cleaning IDs if the relevant cleaning at the job-triggered site is busy and the job is particularly urgent.
And after the cleaning staff completes the second task ID, the cleaning staff also needs to click to complete or fill the actual task completion time through the second terminal to send a confirmation instruction, and the confirmation instruction is fed back to the first terminal. The method of referencing the first task ID by the first terminal calculates the workload and performance.
Fig. 2 is a schematic structural diagram of a cleaning task pushing device according to an embodiment of the present invention, configured to execute the method shown in fig. 1, and as shown in fig. 2, the pushing device includes: the device comprises an acquisition module 201, a setting module 202, a processing module 203, a pushing module 204 and a receiving module 205.
The acquisition module 201, the acquisition module 201 is configured to acquire a corresponding relationship between the first location and the cleaning ID;
the setting module 202, the setting module 202 is used for generating first task information according to the corresponding relation between the first place and the cleaning ID; the first task information comprises a first task ID, a first task trigger condition and a first place; the first task triggering condition comprises a preset first task triggering time or a preset people flow threshold value of a first place;
the obtaining module 201 is further configured to obtain first task release information; the first task release information comprises the current time or the flow of people at a first place;
the processing module 203, the processing module 203 is configured to obtain first task processing information according to the current time and a preset first task trigger time, or according to a pedestrian volume of a first location and a preset pedestrian volume threshold of the first location; the first task processing information comprises a cleaning ID, at least one first task ID and task requirement completion time corresponding to each first task ID;
the pushing module 204 is used for pushing the first task processing information to a second terminal corresponding to the cleaning ID according to the cleaning ID;
a receiving module 205, where the receiving module 205 is configured to receive a temporary task message sent by a third terminal; the temporary task message comprises a task which is received by the third terminal and is temporarily designated by the first user and a processing task which is received by the third terminal and reported by the second user;
the processing module 203 is further configured to process the temporary task message to generate second task processing information; the second task processing information comprises a cleaning ID, at least one second task ID and task requirement completion time and a task description corresponding to each second task ID; the task specification comprises second task processing information of the first category or second task processing information of the second category; the second task processing information of the first category is counted into the performance, and the second task processing information of the second category is not counted into the performance;
the pushing module 204 is further configured to push the second task processing information to a second terminal corresponding to the cleaning ID according to the cleaning ID.
Wherein the first task ID includes: the cleaning system comprises a toilet public area cleaning task, a toilet inside cleaning task, a urine area cleaning task and a hand washing area cleaning task.
The first task processing information further includes first task specification information including a detailed position of the first task and a standard man-hour of the first task ID.
Further, the receiving module 205 is further configured to, after receiving the check-in message sent by the second terminal corresponding to the cleaning ID, the pushing module 204 is configured to push the first task processing information to the second terminal corresponding to the cleaning ID according to the cleaning ID.
Further, the receiving module 205 is further configured to receive a confirmation instruction sent by the second terminal; the confirmation instruction includes an actual completion time for each of the first task ID or the second task ID.
Further, the processing module 203 is further configured to count task completion states of each first task ID corresponding to the cleaning ID and a second task ID corresponding to the first category of second task processing information;
when the actual completion time of the first task ID is not more than the task required completion time of the first task ID, or the actual completion time of the second task ID corresponding to the second task processing information of the first category is not more than the task required completion time of the second task ID, determining that the task completion state of the first task ID or the second task ID corresponding to the second task processing information of the first category is an on-time completion state;
and when the actual completion time of the first task ID is longer than the task required completion time of the first task ID, or the actual completion time of the second task corresponding to the first type of second task processing information is longer than the task required completion time of the first task ID, determining that the task completion state of the first task ID or the second task ID corresponding to the first type of second task processing information is a timeout completion state.
Further, the receiving module 205 is further configured to receive evaluation information of the second location input by a third user;
the processing module 203 is further configured to analyze the evaluation information of the second location to obtain an analysis result; the analysis result comprises a cleaning ID corresponding to the second place and an evaluation keyword;
the processing module 203 is further configured to compare the evaluation keyword with a preset reward and punishment level, and determine a target reward and punishment level;
the processing module 203 is further configured to calculate performance reward data or performance deduction data corresponding to the cleaning ID of the second location according to the target reward and punishment level.
Further, the processing module 203 is specifically configured to:
extracting the temporary task message according to a preset keyword to obtain a target keyword;
and comparing the target keyword with a preset task type to generate second task processing information of the first category or second task processing information of the second category.
Wherein the second task processing information of the first category includes: and the third terminal receives a task temporarily specified by the first user and a fault task in the processing task reported by the second user.
According to the cleaning task pushing method and device provided by the embodiment of the invention, firstly, corresponding relations between tasks and cleaning are established, the tasks are divided into different categories, when a required task is processed, the task is pushed to responsible cleaning personnel in different modes, so that routine work tasks and temporary tasks can be timely and effectively processed, the tasks can be tracked and recorded at any time, the management of the cleaning personnel is enhanced while the environmental sanitation of public places is improved by using different reward and punishment measures corresponding to different tasks, and particularly after the pushing function of the temporary tasks is increased, the environment of the public places is obviously improved.
Those of skill would further appreciate that the various illustrative components and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both, and that the various illustrative components and steps have been described above generally in terms of their functionality in order to clearly illustrate this interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
The steps of a method or algorithm described in connection with the embodiments disclosed herein may be embodied in hardware, a software module executed by a processor, or a combination of the two. A software module may reside in Random Access Memory (RAM), memory, Read Only Memory (ROM), electrically programmable ROM, electrically erasable programmable ROM, registers, hard disk, a removable disk, a CD-ROM, or any other form of storage medium known in the art.
The above embodiments are provided to further explain the objects, technical solutions and advantages of the present invention in detail, it should be understood that the above embodiments are merely exemplary embodiments of the present invention and are not intended to limit the scope of the present invention, and any modifications, equivalents, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (10)
1. A cleaning task pushing method is characterized by comprising the following steps:
the first terminal acquires the corresponding relation between the first place and the cleaning ID;
the first terminal generates first task information according to the corresponding relation between the first place and the cleaning ID; the first task information comprises a first task ID, a first task trigger condition and the first location; the first task triggering condition comprises a preset first task triggering time or a preset people flow threshold value of a first place;
the first terminal acquires first task release information; the first task release information comprises the current time or the flow of people at a first place;
the first terminal obtains first task processing information according to the current time and the preset first task triggering time, or according to the pedestrian volume of the first place and the preset pedestrian volume threshold value of the first place; the first task processing information comprises the cleaning ID, at least one first task ID and task required completion time corresponding to each first task ID;
the first terminal pushes the first task processing information to a second terminal corresponding to the cleaning ID according to the cleaning ID;
the first terminal receives a temporary task message sent by a third terminal; the temporary task message comprises a task which is received by the third terminal and is temporarily designated by the first user and a processing task which is received by the third terminal and reported by the second user;
the first terminal processes the temporary task message to generate second task processing information; the second task processing information comprises the cleaning ID, at least one second task ID and task requirement completion time and task description corresponding to each second task ID; the task specification comprises second task processing information of a first category or second task processing information of a second category; the second task processing information of the first category is counted into performance, and the second task processing information of the second category is not counted into performance;
and the first terminal pushes the second task processing information to a second terminal corresponding to the cleaning ID according to the cleaning ID.
2. The cleaning task pushing method according to claim 1, wherein the first task ID includes: the cleaning system comprises a toilet public area cleaning task, a toilet inside cleaning task, a urine area cleaning task and a hand washing area cleaning task.
3. The cleaning task pushing method according to claim 1, wherein the first task process information further includes first task specification information including a first task detailed location and a standard man-hour of the first task ID.
4. The cleaning task pushing method according to claim 1, wherein before the first terminal pushes the first task process information to a second terminal corresponding to the cleaning ID according to the cleaning ID, the method further comprises:
and after the first terminal receives the sign-in message sent by the second terminal corresponding to the cleaning ID, the first terminal pushes the first task processing information to the second terminal corresponding to the cleaning ID according to the cleaning ID.
5. The cleaning task pushing method according to claim 1, wherein after the first terminal pushes the first task process information to the second terminal corresponding to the cleaning ID according to the cleaning ID, or the first terminal pushes the second task process information to the second terminal corresponding to the cleaning ID according to the cleaning ID, the method further comprises:
the first terminal receives a confirmation instruction sent by the second terminal; the confirmation instruction includes an actual completion time for each of the first task ID or the second task ID.
6. The cleaning task pushing method according to claim 5, further comprising:
the first terminal counts task completion states of each first task ID corresponding to the cleaning ID and the second task ID corresponding to the first type of second task processing information;
when the actual completion time of the first task ID is not more than the task required completion time of the first task ID, or the actual completion time of the second task ID corresponding to the second task processing information of the first category is not more than the task required completion time of the second task ID, determining that the task completion state of the first task ID or the second task ID corresponding to the second task processing information of the first category is an on-time completion state;
and when the actual completion time of the first task ID is greater than the task required completion time thereof, or the actual completion time of the second task corresponding to the first type of second task processing information is greater than the task required completion time thereof, determining that the task completion state of the first task ID or the second task ID corresponding to the first type of second task processing information is a timeout completion state.
7. The cleaning task pushing method according to claim 1, further comprising:
the first terminal receives evaluation information of a second place input by a third user;
the first terminal analyzes the evaluation information of the second place to obtain an analysis result; the analysis result comprises a cleaning ID corresponding to the second place and an evaluation keyword;
the first terminal compares the evaluation keyword with a preset reward and punishment grade to determine a target reward and punishment grade;
and the first terminal calculates performance reward data or performance deduction data corresponding to the cleaning ID of the second place according to the target reward and punishment level.
8. The cleaning task pushing method according to claim 1, wherein the processing of the provisional task message by the first terminal and the generation of the second task processing information specifically comprise:
the first terminal extracts the temporary task message according to a preset keyword to obtain a target keyword;
and the first terminal compares the target keyword with a preset task type to generate second task processing information of the first category or the second task processing information of the second category.
9. The cleaning task pushing method according to claim 1, wherein the second task processing information of the first category includes: and the third terminal receives a task temporarily specified by the first user and a fault task in a processing task reported by the second user.
10. A cleaning task pushing device, characterized in that the device comprises:
the acquisition module is used for acquiring the corresponding relation between the first place and the cleaning ID;
the setting module is used for generating first task information according to the corresponding relation between the first place and the cleaning ID; the first task information comprises a first task ID, a first task trigger condition and the first location; the first task triggering condition comprises a preset first task triggering time or a preset people flow threshold value of a first place;
the acquisition module is also used for acquiring first task release information; the first task release information comprises the current time or the flow of people at a first place;
the processing module is used for obtaining first task processing information according to the current time and the preset first task triggering time, or according to the people flow rate of the first place and the preset people flow rate threshold value of the first place; the first task processing information comprises the cleaning ID, at least one first task ID and task required completion time corresponding to each first task ID;
the pushing module is used for pushing the first task processing information to a second terminal corresponding to the cleaning ID according to the cleaning ID;
the receiving module is used for receiving the temporary task message sent by the third terminal; the temporary task message comprises a task which is received by the third terminal and is temporarily designated by the first user and a processing task which is received by the third terminal and reported by the second user;
the processing module is further used for processing the temporary task message to generate second task processing information; the second task processing information comprises the cleaning ID, at least one second task ID and task requirement completion time and task description corresponding to each second task ID; the task specification comprises second task processing information of a first category or second task processing information of a second category; the second task processing information of the first category is counted into performance, and the second task processing information of the second category is not counted into performance;
the pushing module is further used for pushing the second task processing information to a second terminal corresponding to the cleaning ID according to the cleaning ID.
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