CN111590610A - Novel intelligent dialogue robot control system and method thereof - Google Patents
Novel intelligent dialogue robot control system and method thereof Download PDFInfo
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- CN111590610A CN111590610A CN202010365539.2A CN202010365539A CN111590610A CN 111590610 A CN111590610 A CN 111590610A CN 202010365539 A CN202010365539 A CN 202010365539A CN 111590610 A CN111590610 A CN 111590610A
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J13/00—Controls for manipulators
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J11/00—Manipulators not otherwise provided for
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J11/00—Manipulators not otherwise provided for
- B25J11/0005—Manipulators having means for high-level communication with users, e.g. speech generator, face recognition means
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J13/00—Controls for manipulators
- B25J13/003—Controls for manipulators by means of an audio-responsive input
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J9/00—Programme-controlled manipulators
- B25J9/16—Programme controls
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J9/00—Programme-controlled manipulators
- B25J9/16—Programme controls
- B25J9/1602—Programme controls characterised by the control system, structure, architecture
- B25J9/161—Hardware, e.g. neural networks, fuzzy logic, interfaces, processor
Abstract
The invention discloses a novel intelligent dialogue robot control system and a method thereof.A manual intelligent module is connected with a manual intelligent input/output interface module, the manual intelligent input/output interface module is connected with a communication input/output interface module through a data soft switch module, and the communication input/output interface module is connected with a telephone; the artificial intelligence module comprises a real-time semantic retrieval module, a real-time automatic voice recognition module and a real-time voice synthesis module. The artificial intelligence model considered by the system comprises the following modes: the system comprises an online artificial intelligence mode, an offline soft artificial intelligence mode and an offline hard artificial intelligence mode, and is used for realizing three different modes of various artificial intelligence modes such as real-time semantic retrieval, real-time automatic voice recognition and real-time voice synthesis, so that the system is good in flexibility and high in intelligence degree. And the system can be butted with a plurality of fixed lines at the same time, if one line is not communicated, the system can be instantly switched to the other line for calling, and the system has high stability and resource utilization rate.
Description
Technical Field
The invention relates to the technical field of conversation robots, in particular to a novel intelligent conversation robot control system and a method thereof.
Background
The telephone robot is a part of artificial intelligence, and is more and more concerned by related enterprises in recent years, particularly enterprises related to telephone sales. Staff engaged in telephone sales and telephone customer service is very stressed, cannot keep working enthusiasm for a long time, often encounters severe conversation, is easy to generate emotional fluctuation, loses working enthusiasm in later period or in the vicious circle of low efficiency and high cost. For enterprises, staff engaging in telephone sales and telephone customer service is difficult to recruit, the rate of leaving job is high, market competition is fierce, the number of business people is not enough, customers are difficult to find, if people are screened with intentions, time utilization rate is low, enterprise investment cost is high, working efficiency is reduced along with a plurality of objective factors, and enterprise sales performance is influenced. Therefore, the telephone robot is used for replacing manual work to conduct telephone sales and telephone customer service, the pressure of enterprises and staff can be greatly reduced, 24-hour online service can be achieved, and the influence of severe conversation on the staff is not required to be considered.
However, the traditional telephone voice robot only considers the combination with the fixed line, if the fixed line is in fault, the call cannot be normally made, and the stability and the reliability are poor. Second, the conventional telephone voice robot does not consider using a specific artificial intelligence mode.
Disclosure of Invention
In view of the above-mentioned defects in the prior art, the present invention provides a novel intelligent dialogue robot control system and a method thereof, so as to solve the deficiencies in the prior art.
In order to achieve the purpose, the invention provides a novel intelligent dialogue robot control system which comprises an artificial intelligence module, an artificial intelligence input/output interface module, a data soft switch module and a communication input/output interface module, wherein the artificial intelligence module is connected with the artificial intelligence input/output interface module, the artificial intelligence input/output interface module is connected with the communication input/output interface module through the data soft switch module, and the communication input/output interface module is connected with a telephone; the artificial intelligence module comprises a real-time semantic retrieval module, a real-time automatic voice recognition module and a real-time voice synthesis module.
Preferably, the artificial intelligence input/output interface module provides one or more unified access modes of a web mode, an offline soft artificial intelligence mode and an offline hard artificial intelligence mode, and provides at least three parameters of a function number, an input file and an output file, wherein the function number comprises confirmation text retrieval, voice recognition and voice synthesis.
Preferably, the artificial intelligence network service module provides an artificial intelligence network service module in a web mode, receives an access function request from the internet, and the input parameters at least comprise a function number (one of text retrieval, voice recognition and voice synthesis), an input file (which can be a text file and a voice file), and an output file (which can be a text file and a voice text).
Preferably, the artificial intelligence module includes an artificial intelligence offline system (CPU version) providing an offline soft artificial intelligence mode, the artificial intelligence offline system (CPU version) is an artificial intelligence service system locally running without depending on dedicated hardware of a GPU, and receives an access requirement of artificial intelligence from the local, the input parameter at least includes a function number (one of text retrieval, speech recognition and speech synthesis), an input file (may be a text file, a speech file), and an output file (may be a text file or a speech text).
Preferably, the artificial intelligence module comprises an artificial intelligence offline system (GPU version) providing an offline hard artificial intelligence mode, the artificial intelligence offline system (CPU version) is an artificial intelligence service system locally requiring GPU proprietary hardware to run, and receives an access requirement of artificial intelligence from the local, the input parameters at least comprise a function number (one of text retrieval, speech recognition and speech synthesis), an input file (which may be a text file or a speech file), and an output file (which may be a text file or a speech text).
Preferably, the communication input/output interface module is simultaneously connected with a plurality of lines through an SIP protocol, and the plurality of lines are simultaneously connected with a computer microcomputer system supporting the SIP protocol.
A control method using the novel intelligent dialogue robot control system comprises the following steps: the communication input/output interface module acquires a voice data stream from a line through an SIP protocol and simultaneously sends a related data stream; when sending voice data stream, firstly monitoring multi-path IP line, if the line is available, directly carrying out the operation through available SIP line; if the line I can not be used, the line II can be used, and relevant data is sent through the line II; and so on.
The method also comprises the following modes:
a) an online artificial intelligence mode, that is, the telephone speech machine platform calls the artificial intelligence capability of the remote server such as Automatic Speech Recognition (ASR), speech synthesis (TTS) or NLP (natural semantic understanding) through the WEB mode;
b) an off-line soft artificial intelligence mode, namely, the telephone voice machine platform realizes the artificial intelligence capability by calling the local artificial intelligence capability, namely, executing models such as Automatic Speech Recognition (ASR), speech synthesis (TTS), NLP (natural semantic understanding) and the like through a general Central Processing Unit (CPU);
c) the off-line hard artificial intelligence mode is that the telephone voice machine platform can realize the automatic voice recognition (ASR), the voice synthesis (TTS) and the NLP (natural semantic understanding) artificial intelligence capability through a local artificial intelligence chip, namely through locally mounted special hardware (GPU, ASIC) and the like.
The invention has the beneficial effects that:
the artificial intelligence model considered by the system comprises the following modes: the system comprises an online artificial intelligence mode, an offline soft artificial intelligence mode and an offline hard artificial intelligence mode, wherein the three modes are three different modes for realizing various artificial intelligence modes such as real-time semantic retrieval, real-time automatic voice recognition and real-time voice synthesis, and have good flexibility and high intelligence degree. And the system can be simultaneously butted with a plurality of fixed lines, if one line is not communicated, the other line can be instantly switched to for calling, and the system has high stability and resource utilization rate.
The conception, the specific structure and the technical effects of the present invention will be further described with reference to the accompanying drawings to fully understand the objects, the features and the effects of the present invention.
Drawings
FIG. 1 is a system schematic of the present invention.
Fig. 2 is a diagram of the system mode of operation of the present invention.
FIG. 3 is a diagram of the mode of operation of the artificial intelligence input output interface module of the present invention.
Fig. 4 is a diagram of the operation mode of the communication input/output interface module of the present invention.
Detailed Description
As shown in fig. 1-4, the present invention provides a novel intelligent conversational robot control system, which comprises an artificial intelligence module, an artificial intelligence input/output interface module, a data soft switch module, and a communication input/output interface module, wherein the artificial intelligence module is connected with the artificial intelligence input/output interface module, the artificial intelligence input/output interface module is connected with the communication input/output interface module through the data soft switch module, and the communication input/output interface module is connected with a telephone; the artificial intelligence module comprises a real-time semantic retrieval module, a real-time automatic voice recognition module and a real-time voice synthesis module. The data soft exchange module is respectively connected with the artificial intelligence input/output interface module and the communication input/output interface module, the artificial intelligence input/output interface module receives the voice material which is transmitted from the communication input/output interface module and processed by the telephone, and simultaneously outputs the voice material which is output by the artificial intelligence module in different modes to the communication input/output interface module and finally transmits the voice material to the telephone, thereby realizing man-machine conversation.
The artificial intelligence input and output interface module provides one or more unified access modes of a web mode, an offline soft artificial intelligence mode and an offline hard artificial intelligence mode, provides at least three parameters of a function number, an input file and an output file, and the function number comprises confirmation text retrieval, voice recognition and voice synthesis.
The artificial intelligent network service module provides an artificial intelligent network service module in a web mode, receives an access function request from the Internet, and inputs parameters at least comprising a function number (one of text retrieval, voice recognition and voice synthesis), an input file (which can be a text file or a voice file), and an output file (which can be a text file or a voice text).
The artificial intelligence module comprises an artificial intelligence offline system (CPU version) providing an offline soft artificial intelligence mode, the artificial intelligence offline system (CPU version) is an artificial intelligence service system which runs locally without depending on special hardware of a GPU and receives an artificial intelligence access requirement from the local, input parameters at least comprise a function number (one of text retrieval, voice recognition and voice synthesis), an input file (which can be a text file and a voice file) and an output file (which can be a text file and a voice text).
The artificial intelligence module comprises an artificial intelligence offline system (GPU version) providing an offline hard artificial intelligence mode, the artificial intelligence offline system (CPU version) is an artificial intelligence service system which needs GPU special hardware to run locally and receives the access requirement of the artificial intelligence from the local, the input parameters at least comprise a function number (one of text retrieval, voice recognition and voice synthesis), an input file (which can be a text file or a voice file) and an output file (which can be a text file or a voice text).
The invention relates to a control method using the novel intelligent dialogue robot control system, which comprises the following steps: the communication input/output interface module is connected with a plurality of lines simultaneously through the SIP protocol, and the lines are connected with the computer microcomputer system supporting the SIP protocol simultaneously. The communication input/output interface module acquires a voice data stream from a line through an SIP protocol and simultaneously sends a related data stream; when sending voice data stream, firstly monitoring multi-path IP line, if the line is available, directly carrying out the operation through available SIP line; if the line I can not be used, the line II can be used, and relevant data is sent through the line II; and so on. The system can be simultaneously butted with a plurality of fixed lines, if one line is not communicated, the other line can be instantly switched to carry out calling, and the system has high stability and resource utilization rate.
Additionally, the system contemplated includes the following:
a) and on-line artificial intelligence, namely, the telephone voice machine platform calls the artificial intelligence capability of the remote server through a WEB mode, such as Automatic Speech Recognition (ASR), speech synthesis (TTS) and NLP (natural semantic understanding).
b) The off-line soft artificial intelligence, namely the telephone speech machine platform, realizes the artificial intelligence capability by calling the local artificial intelligence capability, namely executing models such as Automatic Speech Recognition (ASR), speech synthesis (TTS), NLP (natural semantic understanding) and the like through a general Central Processing Unit (CPU).
c) The off-line hard artificial intelligence, namely the telephone voice machine platform can realize the capabilities of Automatic Speech Recognition (ASR), speech synthesis (TTS) and NLP (natural semantic understanding) artificial intelligence through a local artificial intelligence chip, namely local mounted special hardware (GPU, ASIC) and the like.
The three modes are three different modes for realizing various artificial intelligence modes such as real-time semantic retrieval, real-time automatic voice recognition and real-time voice synthesis, and the realization functions are completely the same, but the effects of the three modes are different due to different requirements on bandwidth and network environment. The data soft switch module provides bridging between the artificial intelligence input and output module and the communication input and output interface module. The artificial intelligence input interface module provides data access interfaces in three different modes (web mode, offline soft mode, offline hard mode).
The foregoing detailed description of the preferred embodiments of the invention has been presented. It should be understood that numerous modifications and variations could be devised by those skilled in the art in light of the present teachings without departing from the inventive concepts. Therefore, the technical solutions available to those skilled in the art through logic analysis, reasoning and limited experiments based on the prior art according to the concept of the present invention should be within the scope of protection defined by the claims.
Claims (8)
1. A novel intelligent dialogue robot control system is characterized by comprising an artificial intelligence module, an artificial intelligence input and output interface module, a data soft switch module and a communication input and output interface module, wherein the artificial intelligence module is connected with the artificial intelligence input and output interface module, the artificial intelligence input and output interface module is connected with the communication input and output interface module through the data soft switch module, and the communication input and output interface module is connected with a telephone; the artificial intelligence module comprises a real-time semantic retrieval module, a real-time automatic voice recognition module and a real-time voice synthesis module.
2. The novel intelligent dialogue robot control system of claim 1, wherein: the artificial intelligence input and output interface module provides one or more of a web mode, an offline soft artificial intelligence mode and an offline hard artificial intelligence mode, and provides at least three parameters of a function number, an input file and an output file, wherein the function number comprises confirmation text retrieval, voice recognition and voice synthesis.
3. The novel intelligent dialogue robot control system of claim 1, wherein: the artificial intelligent network service module provides an artificial intelligent network service module in a web mode, receives an access function request from the Internet, and inputs parameters at least comprising a function number, an input file and an output file, wherein the function number is one of text retrieval, voice recognition and voice synthesis; the input file is a text file or a voice file, and the output file is a text file or a voice text.
4. The novel intelligent dialogue robot control system of claim 1, wherein: the artificial intelligence module comprises a CPU artificial intelligence off-line system providing an off-line soft artificial intelligence mode, the CPU artificial intelligence off-line system is an artificial intelligence service system which runs locally without depending on special hardware of a GPU and receives the access requirement of artificial intelligence from the local, and input parameters at least comprise a function number, an input file and an output file, wherein the function number is one of text retrieval, voice recognition and voice synthesis; the input file is a text file or a voice file, and the output file is a text file or a voice text.
5. The novel intelligent dialogue robot control system of claim 1, wherein: the artificial intelligence module comprises a GPU (graphics processing unit) version artificial intelligence offline system providing an offline hard artificial intelligence mode, the CPU version artificial intelligence offline system is an artificial intelligence service system which needs GPU special hardware to run locally, receives the local artificial intelligence access requirement, and input parameters at least comprise a function number, an input file and an output file, wherein the function number is one of text retrieval, voice recognition or voice synthesis; the input file is a text file or a voice file, and the output file is a text file or a voice text.
6. The novel intelligent dialogue robot control system of claim 1, wherein: the communication input/output interface module is simultaneously connected with a plurality of lines through the SIP protocol, and the lines are simultaneously connected with a computer microcomputer system supporting the SIP protocol.
7. A novel intelligent dialogue robot control system and a control method thereof according to any one of claims 1 to 6, characterized in that: the method comprises the following steps: firstly, a communication input/output interface module is simultaneously butted with a plurality of lines through an SIP protocol, and the plurality of lines are simultaneously connected with a computer microcomputer system supporting the SIP protocol; then, the communication input/output interface module acquires the voice data stream from the line through the SIP protocol and simultaneously sends the related data stream; when sending voice data stream, firstly monitoring multi-path IP line, if the line is available, directly carrying out the operation through available SIP line; if the line I can not be used, the line II can be used, and relevant data is sent through the line II; and so on.
8. A control method according to claim 7, characterized in that: the method also comprises the following modes:
a) an online artificial intelligence mode, that is, the telephone speech machine platform calls the artificial intelligence capability of the remote server such as Automatic Speech Recognition (ASR), speech synthesis (TTS) or NLP (natural semantic understanding) through the WEB mode;
b) an off-line soft artificial intelligence mode, namely, the telephone voice machine platform realizes the artificial intelligence capability by calling the local artificial intelligence capability, namely, executing models such as Automatic Speech Recognition (ASR), speech synthesis (TTS), NLP (natural semantic understanding) and the like through a general Central Processing Unit (CPU);
c) the off-line hard artificial intelligence mode is that the telephone voice machine platform can realize the automatic voice recognition (ASR), the voice synthesis (TTS) and the NLP (natural semantic understanding) artificial intelligence capability through a local artificial intelligence chip, namely through locally mounted special hardware (GPU, ASIC) and the like.
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Cited By (2)
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| CN113506573A (en) * | 2021-08-06 | 2021-10-15 | 百融云创科技股份有限公司 | Method and device for generating reply voice |
| US11815895B2 (en) | 2022-01-30 | 2023-11-14 | Xtend Ai Inc. | Method of offline operation of an intelligent, multi-function robot |
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