CN111586672A

CN111586672A - Network call information processing method and device

Info

Publication number: CN111586672A
Application number: CN202010345098.XA
Authority: CN
Inventors: 赵晓强; 李斌; 罗程; 王文渊
Original assignee: Tencent Technology Shenzhen Co Ltd
Current assignee: Tencent Technology Shenzhen Co Ltd
Priority date: 2020-04-27
Filing date: 2020-04-27
Publication date: 2020-08-25
Anticipated expiration: 2040-04-27
Also published as: CN111586672B

Abstract

The application relates to a network call information processing method, a network call information processing device, a computer readable medium and an electronic device. The network call information processing method in the embodiment of the application comprises the following steps: acquiring the using state of the communication equipment of the current communication participant in the network communication; determining the communication state change information of the current communication participant according to the use state of the communication equipment, wherein the communication state change information comprises communication switching information of the current communication participant leaving the network communication and entering telecommunication communication; and sending the call state change information to a target call participant in the network call. The method solves the problem that other call participants cannot sense when the call participants answer or dial the call, improves the updating timeliness of the state of the network call and improves the content transmission effect of the network call.

Description

Network call information processing method and device

Technical Field

The present application relates to the field of internet technologies, and in particular, to a network call information processing method, a network call information processing apparatus, a computer readable medium, and an electronic device.

Background

The rapid development of computer and internet technologies brings great convenience to daily life and work of people, and the computer equipment is used for internet communication, so that people can finish life social contact and work communication with other people without leaving home. For example, a user can install conference software on a computer device and perform a network conference with other users through the conference software, so that remote office is realized, the working efficiency can be improved, and the cost in the aspects of traffic, space and the like can be reduced.

Because real meeting can not be carried out in the network meeting, each participant can not know the real meeting state of other people, especially if a certain participant leaves the meeting midway due to answering a call, making a call or other status changes which can not be sensed, other participants can not know the information in time, thus having adverse effect on the transmission and communication effect of meeting contents.

It is to be noted that the information disclosed in the above background section is only for enhancement of understanding of the background of the present application and therefore may include information that does not constitute prior art known to a person of ordinary skill in the art.

Disclosure of Invention

The present application aims to provide a network call information processing method, a network call information processing apparatus, a computer readable medium and an electronic device, which at least overcome technical problems that a change in state of a call person in a network call cannot be perceived, the state is not updated in time, call contents are easy to be omitted, and the like to a certain extent.

Other features and advantages of the present application will be apparent from the following detailed description, or may be learned by practice of the application.

According to an aspect of an embodiment of the present application, there is provided a network call information processing call method, including:

acquiring the using state of the communication equipment of the current communication participant in the network communication;

determining the communication state change information of the current communication participant according to the use state of the communication equipment, wherein the communication state change information comprises communication switching information of the current communication participant leaving the network communication and entering telecommunication communication;

and sending the call switching information to a target call participant in the network call.

According to an aspect of an embodiment of the present application, there is provided a network call information processing call device, including:

the state acquisition module is configured to acquire the using state of the communication equipment of the current communication participant in the network communication;

the state determining module is configured to determine call state change information of the current call participant according to the use state of the call device, wherein the call state change information comprises call switching information of the current call participant leaving the network call and entering a telecommunication call;

a state sending module configured to send the call handover information to a target call participant in the network call.

In some embodiments of the present application, based on the above technical solutions, the state obtaining module includes:

a function registration unit configured to register a call event callback function for the call device in response to a call entry instruction for a current call participant to enter a network call;

the call monitoring unit is configured to acquire a call event of the telecommunication call on the call equipment through the call event callback function;

a state determination unit configured to determine a call device usage state of the current call participant according to the call event.

In some embodiments of the present application, based on the above technical solution, the call event includes a call start event and a call end event of the telecommunication call, and the state determination unit includes:

an occupation state determination subunit configured to determine that the call device usage state of the current call participant is a call device occupation state if the call event is a call start event of the telecommunication call;

and the idle state determining subunit is configured to determine that the using state of the communication equipment of the current communication participant is an idle state of the communication equipment if the communication event is a communication ending event of the telecommunication communication.

In some embodiments of the present application, based on the above technical solutions, the using state of the telephony device includes an occupied state of the telephony device and an idle state of the telephony device; the call state change information also comprises call recovery information of the current call participant leaving the telecommunication call and entering the network call; the state determination module includes:

a call interruption determining unit configured to determine, if the call device usage state is a call device occupation state, call state change information of the current call participant as a call switching information call in which the current call participant leaves the network call and enters a telecommunication call;

and the call recovery determining unit is configured to determine the call state change information of the current call participant as the call recovery information of the current call participant leaving the telecommunication call and entering the network call if the call device using state is a call device idle state.

In some embodiments of the present application, based on the above technical solutions, the call recovery determining unit includes:

a request output subunit configured to output a call state change request on the call device of the current call participant;

a call recovery subunit configured to determine, in response to a state change confirmation instruction for the call state change request, call state change information of the current call participant as call recovery information that the current call participant leaves the telecommunication call and enters the network call.

In some embodiments of the present application, based on the above technical solutions, the network call information processing call device further includes:

a display information receiving module configured to acquire user state display information for other users, the other users being other call participants in the network call except for the current call participant;

and the call state output module is configured to output the real-time call states of the other call participants according to the user state display information, wherein the real-time call states comprise call switching states of the other call participants leaving the network call and entering a telecommunication call.

In some embodiments of the present application, based on the above technical solutions, the display information receiving module includes:

a request transmitting unit configured to transmit a user status information update request to a sender of a user status update notification in response to the received user status update notification;

an information receiving unit configured to receive user status presentation information for other users returned by a sender of the user status update notification based on the user status information update request.

In some embodiments of the present application, based on the above technical solution, the request sending unit includes:

an identifier obtaining subunit, configured to obtain a current state update identifier saved by the current call participant, where the current state update identifier is an identifier used for recording update information of a user state in the network call;

and the request sending subunit is configured to send a user state information updating request to a sender of the user state updating notification according to the current state updating identifier.

determining a first call participant in a network call, and acquiring user state update information of the first call participant; the user state updating information is determined according to the using state of the call equipment of the first call participant;

sending user state display information related to the user state updating information to a second call participant in the network call so that the second call participant displays the real-time call state of the first call participant; the real-time call state comprises a call handover state in which the first call participant leaves the network call and enters a telecommunication call.

the information acquisition module is configured to determine a first call participant in a network call and acquire user state update information of the first call participant; the user state updating information is determined according to the using state of the call equipment of the first call participant;

the information sending module is configured to send user state display information related to the user state updating information to a second communication participant in the network communication so that the second communication participant can display the real-time communication state of the first communication participant; the real-time call state comprises a call handover state in which the first call participant leaves the network call and enters a telecommunication call.

In some embodiments of the present application, based on the above technical solutions, the network call information processing apparatus further includes:

the state data updating module is configured to update user state data of the network call according to the user state updating information, wherein the user state data are used for recording real-time call states of all call participants in the network call;

and the display information determining module is configured to determine user state display information related to the user state updating information according to the updated user state data of the network call.

and the update identifier updating module is configured to update the latest state update identifier of the network call according to the user state update information, wherein the latest state update identifier is used for recording the update information of the user state data of the network call.

In some embodiments of the present application, based on the above technical solutions, the information sending module includes:

a notification sending unit configured to send a user status update notification to a second call participant in the network call;

a request receiving unit configured to receive a user status information update request returned by the second communication participant;

and the information sending unit is configured to send user state display information related to the user state updating information to the second communication participant according to the user state information updating request.

In some embodiments of the present application, based on the above technical solution, the information sending unit includes:

the updating identifier determining subunit is configured to determine a current state updating identifier saved by the second communication participant according to the user state information updating request;

the state data determining subunit is configured to determine user state data of the network call stored on a server, and acquire a latest state updating identifier corresponding to the user state data;

an incremental data determining subunit configured to determine incremental data of the user state data according to the current state update identifier and the latest state update identifier;

and the information sending subunit is configured to determine user state display information related to the user state updating information according to the incremental data and the latest state updating identifier, and send the user state display information to the second communication participant.

According to an aspect of the embodiments of the present application, there is provided a computer-readable medium, on which a computer program is stored, which when executed by a processor, implements a network call information processing call method as in the above technical solutions.

According to an aspect of an embodiment of the present application, there is provided an electronic apparatus including: a processor; and a memory for storing executable instructions of the processor; wherein the processor is configured to execute the network call information processing call method as in the above technical solution by executing the executable instructions.

In the technical scheme provided by the embodiment of the application, the call participation states of all call participants can be acquired in real time by monitoring the use states of the call devices of the call participants, so that the state of other call participants in the network call can be updated in real time, all the call participants can know the call participation states of other call participants in time, the problem that other call participants cannot sense when answering or dialing the call is solved, the update timeliness of the state of the network call is improved, and the content transmission effect of the network call is improved.

It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the application.

Drawings

The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present application and together with the description, serve to explain the principles of the application. It is obvious that the drawings in the following description are only some embodiments of the application, and that for a person skilled in the art, other drawings can be derived from them without inventive effort.

In the drawings:

fig. 1 schematically shows a block diagram of a system architecture to which the disclosed solution is applied.

Fig. 2 schematically shows a system interaction flow chart of the network call information processing method implemented based on the system architecture.

Fig. 3 schematically shows a flowchart of steps of a network call information processing method performed on the client side according to an embodiment of the present application.

Fig. 4 is a flowchart schematically illustrating steps of a method for monitoring a usage status of a telephony device in an embodiment of the present application.

Fig. 5 schematically shows a schematic diagram of monitoring a talk event in the embodiment of the present application.

Fig. 6 schematically illustrates an interactive interface display effect for restoring a call state in one application scenario.

Fig. 7 schematically shows a flowchart of method steps for updating and presenting the real-time call status in the embodiment of the present application.

Fig. 8 schematically shows the effect of real-time call state change of call participants in one application scenario.

Fig. 9 is a flowchart schematically illustrating steps of a network call information processing method performed on the server side according to an embodiment of the present application.

Fig. 10 schematically shows a flowchart of steps of a method for sending user status presentation information in an embodiment of the present application.

FIG. 11 is a flow chart that schematically illustrates steps of a method for updating a user status based on incremental data in an embodiment of the present application.

FIG. 12 schematically illustrates an interactive flow diagram for user state updates based on incremental data in an application scenario.

Fig. 13 is a block diagram schematically illustrating a component structure of a network call information processing apparatus applied to a client side according to an embodiment of the present application.

Fig. 14 is a block diagram schematically illustrating a component structure of a network call information processing apparatus applied to a server side according to an embodiment of the present application.

Fig. 15 schematically shows a block diagram of a computer system suitable for use in implementing an electronic device according to an embodiment of the present application.

Detailed Description

Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many different forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of example embodiments to those skilled in the art.

Furthermore, the described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments. In the following description, numerous specific details are provided to give a thorough understanding of embodiments of the application. One skilled in the relevant art will recognize, however, that the subject matter of the present application can be practiced without one or more of the specific details, or with other methods, components, devices, steps, and so forth. In other instances, well-known methods, devices, implementations, or operations have not been shown or described in detail to avoid obscuring aspects of the application.

The block diagrams shown in the figures are functional entities only and do not necessarily correspond to physically separate entities. I.e. these functional entities may be implemented in the form of software, or in one or more hardware modules or integrated circuits, or in different networks and/or processor means and/or microcontroller means.

The flow charts shown in the drawings are merely illustrative and do not necessarily include all of the contents and operations/steps, nor do they necessarily have to be performed in the order described. For example, some operations/steps may be decomposed, and some operations/steps may be combined or partially combined, so that the actual execution sequence may be changed according to the actual situation.

In the related art of the present application, a web conference, that is, a cloud conference, may be implemented by a cloud technology. Before explaining the network call information processing method provided by the embodiment of the application, a description is given to a related technology of a cloud conference.

Cloud Technology (Cloud Technology) is a generic term of network Technology, information Technology, integration Technology, management platform Technology, application Technology and the like based on Cloud computing business model application, can form a resource pool, is used as required, and is flexible and convenient. Background services of the technical network system require a large amount of computing and storage resources, such as video websites, picture-like websites and more web portals. With the high development and application of the internet industry, each article may have its own identification mark and needs to be transmitted to a background system for logic processing, data in different levels are processed separately, and various industrial data need strong system background support and can only be realized through cloud computing.

Cloud Computing (Cloud Computing) refers to a mode of delivery and use of IT infrastructure, meaning that required resources are obtained over a network in an on-demand, easily scalable manner. Such services may be IT and software, internet related, or other services. Cloud Computing is a product of development and fusion of traditional computers and Network technologies, such as Grid Computing (Grid Computing), Distributed Computing (Distributed Computing), Parallel Computing (Parallel Computing), Utility Computing (Utility Computing), Network storage (Network storage technologies), Virtualization (Virtualization), Load balancing (Load Balance), and the like. With the development of diversification of internet, real-time data stream and connecting equipment and the promotion of demands of search service, social network, mobile commerce, open collaboration and the like, cloud computing is rapidly developed. Different from the prior parallel distributed computing, the generation of cloud computing can promote the revolutionary change of the whole internet mode and the enterprise management mode in concept.

The cloud conference is an efficient, convenient and low-cost conference form based on a cloud computing technology. A user can share voice, data files and videos with teams and clients all over the world quickly and efficiently only by performing simple and easy-to-use operation through an internet interface, and complex technologies such as transmission and processing of data in a conference are assisted by a cloud conference service provider to operate.

At present, domestic cloud conferences mainly focus on Service contents mainly in a Software as a Service (SaaS a Service) mode, including Service forms such as telephones, networks and videos, and cloud computing-based video conferences are called cloud conferences.

In the cloud conference era, data transmission, processing and storage are all processed by computer resources of video conference manufacturers, users do not need to purchase expensive hardware and install complicated software, and efficient teleconferencing can be performed only by opening a browser and logging in a corresponding interface.

The cloud conference system supports multi-server dynamic cluster deployment, provides a plurality of high-performance servers, and greatly improves conference stability, safety and usability. In recent years, video conferences are popular with many users because of greatly improving communication efficiency, continuously reducing communication cost and bringing about upgrading of internal management level, and the video conferences are widely applied to various fields such as governments, armies, transportation, finance, operators, education, enterprises and the like. Undoubtedly, after the video conference uses cloud computing, the cloud computing has stronger attraction in convenience, rapidness and usability, and the arrival of new climax of video conference application is necessarily stimulated.

It should be noted that, in the embodiment of the present application, the web conference is taken as a main application scenario, but the present application may also be applied to various network call scenarios such as voice call, video call, and the like, and the present application is not limited thereto.

The following provides a detailed description of the network call information processing method provided in the embodiment of the present application.

As shown in fig. 1, system architecture 100 may include a client 110, a network 120, and a server 130. The client 110 may include various terminal devices such as a smart phone, a tablet computer, a notebook computer, a desktop computer, a smart speaker, and a smart watch. The user can join the network conference through the terminal device, and the terminal device can record the conference participation state of the conference participants, for example, the network conference functions of conference interruption detection, conference interruption display, conference interruption state reporting, conference interruption state recovery, conference participant data synchronization and the like can be realized.

The server 130 may include various server devices such as a web server, an application server, a database server, and the like. The participants can report the self-participation state to the server through the terminal equipment, the server can record the state of the participants, and meanwhile, the state distribution of the participants can be carried out.

Network 120 may be a communication medium of various connection types capable of providing a communication link between client 110 and server 130, such as a wired communication link or a wireless communication link.

The system architecture in the embodiments of the present disclosure may have any number of clients, networks, and servers, as desired for implementation. For example, the server 130 may be a server group consisting of a plurality of server devices. The server may be an independent physical server, a server cluster or a distributed system formed by a plurality of physical servers, or a cloud server providing basic cloud computing services such as cloud service, a cloud database, cloud computing, a cloud function, cloud storage, network service, cloud communication, middleware service, domain name service, security service, CDN, and a big data and artificial intelligence platform.

Fig. 2 schematically shows a system interaction flow chart of the network call information processing method implemented based on the system architecture. The terminal A and the terminal B respectively represent two different conference participants, and the server can provide data calculation service and data transmission service for each conference participant. As shown in fig. 2, the network call information processing method implemented based on the system architecture mainly includes the following processes:

1) entering a meeting process

In steps S1 to S6, the server initiates the network conference by sending a conference invitation to each terminal, and the terminal will start a monitoring event for the call device after receiving the conference invitation and enter the conference. The call device is a terminal device for making a call, such as a smartphone capable of answering and making a call.

2) Conference interruption procedure

In steps S7 to S9, the terminal a can determine whether the telephony device is occupied by monitoring the telephony device, for example, when it is detected that the user answers the call, the terminal a enters a conference interruption state due to call interruption, and then reports the conference interruption state to the server.

In steps S10 to S11, after receiving the conference interruption status reported by terminal a, the server may update the user status data in the network conference, and synchronize the updated user status data with terminal B and other terminal devices participating in the network conference.

In step S12, terminal B may display the conference interruption state of terminal a in real time according to the updated user state data, so as to know the state that terminal a temporarily leaves the conference due to answering the call.

3) Meeting recovery procedure

In step S13 to step S15, the terminal a can determine that the user has hung up the call by monitoring the call device, and release the occupation of the call device due to the call reception; at the moment, the terminal A enters a conference recovery state and waits for the user to actively recover the conference; when the user resumes the conference, the terminal a may report the conference resumption status to the server.

After receiving the conference resume status reported by terminal a, the server may update the user status data in the network conference again and synchronize the updated user status data with terminal B and other terminal devices participating in the network conference in steps S16 to S17.

In step S18, terminal B may display the conference recovery state of terminal a in real time according to the updated user state data, so as to obtain the state that terminal a rejoins the conference because it finishes answering the call.

The following describes in detail the call information processing method provided in the embodiments of the present application from both sides of the client and the server, respectively.

Fig. 3 schematically shows a flowchart of steps of a network call information processing method executed on the client side according to an embodiment of the present application, where an execution subject of the method may be the terminal device shown in fig. 1 and fig. 2. In addition, in some other alternative embodiments, the execution subject of the method may also be the server shown in fig. 1 and fig. 2. As shown in fig. 3, the method may mainly include the following steps:

s310, acquiring the using state of the communication equipment of the current communication participant in the network communication;

s320, determining the conversation state change information of the current conversation participant according to the using state of the conversation equipment, wherein the conversation state change information comprises the conversation switching information of the current conversation participant leaving the network conversation and entering the telecommunication conversation;

and S330, sending the call switching information to a target call participant in the network call.

Specific implementations of the above steps are described below.

In step S310, the call device usage status of the current call participant in the network call is acquired.

A network call refers to a call made over a data communication network. The network call is realized by using a call device, and the call device can be a smart phone capable of answering and dialing a call, or other terminal devices such as a computer and a smart watch which realize voice call or video call through a network. Currently call participants need to participate in a network call through either the voice function or the video function of the call device.

The using state of the call device indicates a state of whether the call device of the current call participant is occupied by other call services, and specifically may include two states, namely a call device occupied state and a call device idle state. For example, when the current call participant answers or dials a call, it may be determined that the call device of the current call participant is occupied by other call services, and then the use state of the call device is the occupation state of the call device. When the current call participant hangs up, it can be judged that the call device of the current call participant releases the occupation of other call services, and the using state of the call device is the idle state of the call device.

In some alternative embodiments, step S310 may monitor the usage status of the telephony device by registering a call event callback function. Fig. 4 is a flowchart schematically illustrating steps of a method for monitoring a usage status of a telephony device in an embodiment of the present application. As shown in fig. 4, the method may mainly include steps S410 to S430.

And S410, in response to a call entering instruction of the current call participant to enter the network call, registering a call event callback function aiming at the telecommunication call.

The current call participant can join the network call by triggering a call entry instruction, and in response to the call entry instruction, a call event callback function for the call device used by the current call participant can be registered.

The current call participant can be used as a call initiator to directly join the network call, and can also accept the invitation of other call participants to join the network call. When the current call participant initiates a call or accepts a call invitation, a call entry instruction can be triggered.

Step S420, a call event of the telecommunication call on the call equipment is obtained through a call event callback function.

The call-back function is a function called by the function pointer, and the call event call-back function can be called by the corresponding function pointer when a call event occurs on the call equipment by registering the call event call-back function aiming at the call equipment, so that the effect of monitoring the call event is achieved. For example, in this step, the monitoring of the telecommunication call can be realized through an Application Programming Interface (API). A telecommunications call refers to a call over a telephone communications network, such as a carrier telephone that is made or received by a telecommunications carrier. Fig. 5 schematically shows a schematic diagram of monitoring a talk event in the embodiment of the present application. As shown in fig. 5, the client 510 registers a call event callback function for a telecommunication call on the telephony device with the system interface 520, and when a call event related to the telecommunication call occurs on the telephony device, the callback function can be triggered to the client 510, such as receiving a call, hanging up a call, and so on.

And S430, determining the using state of the communication equipment of the current communication participant according to the communication event.

The talk event monitored by step S420 may include two types of talk start events and talk end events. If the call event is a call start event, determining that the use state of the call equipment of the current call participant is a call equipment occupation state; and if the call event is a call ending event, determining that the call equipment use state of the current call participant is a call equipment idle state.

In steps S410 to S430, the call event occurring on the call device can be monitored in real time and efficiently by registering the call event callback function, so that the use state of the call device of the current call participant can be obtained quickly and accurately.

In step S320, call state change information of the current call participant is determined according to the call device usage state, and the call state change information includes call handover information that the current call participant leaves the network call and enters the telecommunication call.

And if the using state of the communication equipment is the occupied state of the communication equipment, determining the communication state change information of the current communication participant as the communication switching information of the current communication participant leaving the network communication and entering the telecommunication communication. For example, when the current call participant answers the call, the using state of the call device can be determined to be the occupation state of the call device, and the call state change information of the current call participant can be directly determined to be the call switching information of the current call participant leaving the network call and entering the telecommunication call according to the occupation state of the call device.

And if the using state of the communication equipment is the idle state of the communication equipment, determining the communication state change information of the current communication participant as the communication recovery information of the current communication participant leaving the telecommunication communication and entering the network communication. For example, when the current call participant hangs up, the call device use state may be determined to be the call device idle state, and the call state change information of the current call participant may be directly determined to be the call recovery information that the current call participant leaves the telecommunication call and enters the network call according to the call device idle state.

In addition, in some optional embodiments, when the call device use state is the call device idle state, the call state change request may be output on the call device of the current call participant. And in response to the state change confirmation instruction aiming at the call state change request, determining the call state change information of the current call participant as the call recovery information of the current call participant leaving the telecommunication call and entering the network call. Fig. 6 schematically illustrates an interactive interface display effect of restoring a network call state in an application scenario, as shown in fig. 6, a call state change request is output on an interactive interface of a call device of a current call participant in the form of a virtual control 610, the current call participant can return to a network call by triggering the virtual control 610, and simultaneously, a state change confirmation instruction for the call state change request is sent, and call state change information of the current call participant is determined as call restoration information that the current call participant leaves a telecommunication call and reenters the network call. In other optional embodiments, the call state change request may also be output to the call device of the current call participant in other forms, such as voice or text, so as to confirm the state change of the current call participant, which is not particularly limited in this application.

In step S330, the call state change information is transmitted to the target call participant in the network call.

In some optional embodiments, in this step, the terminal device may send the call state change information to the server, and then after the server receives the call state change information, the server may determine user state presentation information related to the call state change information, and send the corresponding user state presentation information to the target call participant in the network call.

The user state display information is used for displaying the real-time call state of the current call participant to the target call participant, so that the target call participant can know the call state of the current call participant in real time. For example, when the current call participant leaves the network call because the call device is occupied by the telecommunication call, the call switching state of the current call participant can be displayed to the target call participant; when the current call participant rejoins the network call because the call device releases the occupation of the telecommunication call, the call recovery state of the current call participant can be displayed to the target call participant.

The target call participant may be all or a portion of the other call participants in the network call other than the current call participant. For example, when the state of the current call participant is updated, the state may be presented to all other call participants, or may be presented to only a part of the call participants, which is not particularly limited in this application.

After the target call participant receives the user state display information for the current call participant through the server, the real-time call state of the current call participant can be updated and displayed according to the user state display information. Similarly, after the current call participant receives the user state display information for other call participants through the server, the real-time call state of the corresponding other call participants can be updated and displayed according to the user state display information.

Fig. 7 schematically shows a flowchart of method steps for updating and presenting the real-time call status in the embodiment of the present application. As shown in fig. 7, the method for updating and displaying the real-time call status mainly includes steps S710 to S720.

And step S710, obtaining user state display information aiming at other users, wherein the other users are other call participants except the current call participant in the network call.

The other call participants may be all call participants except the current call participant in the network call, or may be part of the call participants. For example, in some alternative embodiments, the various call participants participating in a network call may be classified; wherein, a part of the call participants need to show other users when the real-time call state changes; and the other part of the call participants can hide the state change information of the other part of the call participants when the real-time call state changes, and the state change information cannot be displayed to other users.

In some alternative embodiments, the server may actively send user status presentation information to the various call participants. In other alternative embodiments, the server may send a user status update notification to each call participant, and send user status presentation information after receiving corresponding response information. For example, in response to the user status update notification sent by the server, the current call participant may send a user status information update request to the server, and then may receive user status presentation information for other users returned by the server based on the user status information update request.

When sending a user state information updating request to the server, a current state updating identifier saved by a current call participant may be obtained first, where the current state updating identifier is an identifier for recording updating information of a user state in a network call, and then the user state information updating request is sent to the server according to the current state updating identifier. Whether the related user state data stored by the current call participant is the latest data maintained on the server or not can be judged according to the current state updating identification, and then the data can be updated and synchronized to each call participant more accurately.

And S720, outputting the real-time call states of other call participants according to the received user state display information, wherein the real-time call states comprise a call switching state that the other call participants leave the network call and enter the telecommunication call and a call recovery state that the other call participants leave the telecommunication call and reenter the network call.

Fig. 8 schematically shows the effect of real-time call state change of call participants in one application scenario. As shown in fig. 8, a user C as a current call participant and a user D as another call participant are included in one network conference. When the user D leaves the current network conference due to answering the call, a status identifier 810 of "answering the call" as shown in the figure can be displayed on the user interface of the network conference, and the status identifier 810 can show the call switching status of the user D leaving the current network conference due to answering the call to each call participant. When user D finishes answering and reenters the current web conference, the display of the status flag 810 may be cancelled on the user interface of the web conference to indicate that the user has reentered the call resume state of the web conference.

Fig. 9 schematically shows a flowchart of steps of a network call information processing method executed on the server side according to an embodiment of the present application, where an execution subject of the method may be the server shown in fig. 1 and fig. 2. As shown in fig. 9, the method may mainly include the following steps:

step S910, determining a first call participant in the network call, and acquiring user state update information of the first call participant; the user status update information is determined based on the telephony device usage status of the first telephony participant.

Each call participant in the network call can obtain the use state of the call device by using the network call information processing method provided by each embodiment, and determine the user state update information based on the use state of the call device, and the server can receive the user state update information sent by each call participant in real time.

Step S920, sending user state display information related to the user state updating information to a second call participant in the network call so that the second call participant can display the real-time call state of the first call participant; the real-time call state comprises a call handoff state in which the first call participant leaves the network call and enters a telecommunications call.

After receiving the user state update information sent by the first call participant, the server may determine user state presentation information related thereto. The user state display information may only include the real-time call state of the first call participant, or may also include the real-time call states of other call participants except the first call participant.

In some optional embodiments, before sending the user status display information related to the user status update information to the second call participant in the network call at step s920, the server may update the user status data of the network call according to the user status update information, where the user status data is used to record the real-time call status of each call participant in the network call. And then, the server determines user state display information related to the user state updating information according to the updated user state data of the network call. In addition, the server can also update the latest state update identifier of the network call according to the user state update information, and the latest state update identifier is used for recording the update information of the user state data of the network call. By comparing the latest state update identifier stored on the server with the current state update identifier stored by the call participant, whether the user state data recorded by the current call participant is the latest data can be quickly judged, so that the user state data can be quickly and efficiently updated and synchronized.

Fig. 10 schematically shows a flowchart of steps of a method for sending user status presentation information in an embodiment of the present application, and an execution subject of the method is a server. As shown in fig. 10, on the basis of the above embodiment, the step S920 of sending the user status showing information related to the user status updating information to the second call participant in the network call may further include steps S1010 to S1030.

Step S1010, sending a user state updating notice to a second communication participant in the network communication;

s1020, receiving a user state information updating request returned by a second communication participant;

and S1030, sending user state display information related to the user state updating information to the second communication participant according to the user state information updating request.

In step S1030, the user state presentation information sent by the server to the second communication participant may be the full amount of data corresponding to the user state data saved on the server.

In some optional embodiments, the user status presentation information sent by the server to the second communication participant may also be incremental data of the user status data. FIG. 11 is a flow chart that schematically illustrates steps of a method for updating a user status based on incremental data in an embodiment of the present application. As shown in fig. 11, on the basis of the above embodiment, in step S1030, sending user status showing information related to the user status updating information to the second communication participant according to the user status information updating request, which may further include steps S1110 to S1140.

Step S1110, determining a current state updating identifier stored by a second communication participant according to the user state information updating request;

step S1120, determining user state data of the network call stored on the server, and acquiring a latest state updating identifier corresponding to the user state data;

s1130, determining incremental data of the user state data according to the current state updating identification and the latest state updating identification;

step S1140, determining user state display information related to the user state updating information according to the incremental data and the latest state updating identification, and sending the user state display information to the second communication participant.

By executing steps S1110 to S1140, the current state update flag stored in the second communication participant and the latest state update flag stored in the server may be compared, so as to determine the incremental data of the user state data according to the comparison result, and further perform user state update through the incremental data. The user state updating method based on the incremental data is particularly suitable for application scenes with large number of call participants and frequent user state updating, and can reduce data transmission quantity and reduce network bandwidth pressure.

As shown in fig. 12, the interactive flow for updating the user status among the terminal a, the server and the terminal B includes the following steps:

step S1210, the client A reports the state to the server.

Step s1220, the server updates the user state data in the network call, and records the latest state update identifier Seq.

Step S1230, the server sends a user state update notification to the terminal B.

And S1240, the terminal B sends a user state information updating request to the server by using the current state updating identifier LastSeq stored by the terminal B, and requests to acquire the incremental data of the user state data.

Step S1250, the server compares the current state updating identifier LastSeq with the latest state updating identifier Seq, so as to obtain the incremental data of the user state data.

And S1260, the server sends the incremental data and the latest state updating identifier Seq to the terminal B.

Step S1270, the terminal B updates the user states of the terminal A and other call participants according to the received incremental data, and records the received latest state update identifier Seq as a current state update identifier LastSeq.

By using the network call information processing method provided by the embodiments of the application, the problem that the user state is not updated timely in a cloud conference scheme can be effectively solved, so that each call participant can know the participation states of other users in real time. When the user state changes such as call switching or call recovery occur to the call participants, the user state update information can be effectively transmitted, and the user experience and the actual value of the cloud conference scheme are enhanced.

It should be noted that although the various steps of the methods in this application are depicted in the drawings in a particular order, this does not require or imply that these steps must be performed in this particular order, or that all of the shown steps must be performed, to achieve desirable results. Additionally or alternatively, certain steps may be omitted, multiple steps combined into one step execution, and/or one step broken down into multiple step executions, etc.

The following describes an embodiment of an apparatus of the present application, which may be used to execute the network call information processing method in the foregoing embodiment of the present application.

Fig. 13 is a block diagram schematically illustrating a component structure of a network call information processing apparatus applied to a client side according to an embodiment of the present application. As shown in fig. 13, the network call information processing apparatus 1300 may mainly include:

a state obtaining module 1310 configured to obtain a call device usage state of a current call participant in a network call;

a state determining module 1320, configured to determine, according to the usage state of the call device, call state change information of the current call participant, where the call state change information includes call switching information of the current call participant leaving the network call and entering the telecommunication call;

a status update module 1330 configured to send the call handover information to the target call participant in the network call.

In some embodiments of the present application, based on the above embodiments, the state obtaining module includes:

a function registration unit configured to register a call event callback function for a telecommunication call in response to a call entry instruction for a current call participant to enter a network call;

the call monitoring unit is configured to acquire a call event of a telecommunication call on the call equipment through a call event callback function;

and the state determining unit is configured to determine the use state of the communication equipment of the current communication participant according to the communication event.

In some embodiments of the present application, based on the above embodiments, the call event includes a call start event and a call end event, and the state determination unit includes:

an occupation state determination subunit, configured to determine that the use state of the communication equipment of the current communication participant is an occupation state of the communication equipment if the communication event is a communication start event of the telecommunication communication;

In some embodiments of the present application, based on the above embodiments, the session device usage status includes a session device occupied status and a session device idle status; the call state change information also comprises call recovery information of the current call participant leaving the telecommunication call and entering the network call; the state determination module includes:

the call switching determining unit is configured to determine the call state change information of the current call participant as call switching information of the current call participant leaving the network call and entering the telecommunication call if the using state of the call device is the occupation state of the call device;

and the call recovery determining unit is configured to determine the call state change information of the current call participant as the call recovery information of the current previous call participant leaving the telecommunication call and entering the network call if the call device using state is the call device idle state.

In some embodiments of the present application, based on the above embodiments, the call resumption determining unit includes:

and the call recovery subunit is configured to respond to the state change confirmation instruction aiming at the call state change request, and determine the call state change information of the current call participant as the call recovery information of the current call participant leaving the telecommunication call and entering the network call.

In some embodiments of the present application, based on the above embodiments, the network call information processing apparatus further includes:

the display information receiving module is configured to acquire user state display information aiming at other users, wherein the other users are other call participants except the current call participant in the network call;

and the call state output module is configured to output real-time call states of other call participants according to the user state display information, wherein the real-time call states comprise a call interruption state that the other call participants leave the network call and enter a call switching state of the telecommunication call and a call recovery state that the other call participants leave the telecommunication call and reenter the network call.

In some embodiments of the present application, based on the above embodiments, the display information receiving module includes:

and the information receiving unit is configured to receive user state showing information for other users returned by the sender of the user state updating notification based on the user state information updating request.

In some embodiments of the present application, based on the above embodiments, the request sending unit includes:

the identification obtaining subunit is configured to obtain a current state updating identification stored by a current call participant, wherein the current state updating identification is an identification used for recording updating information of a user state in a network call;

and the request sending subunit is configured to send the user state information updating request to a sender of the user state updating notification according to the current state updating identifier.

Fig. 14 is a block diagram schematically illustrating a component structure of a network call information processing apparatus applied to a server side according to an embodiment of the present application. As shown in fig. 14, the network call information processing apparatus 1400 may mainly include:

the information acquisition module 1410 is configured to determine a first call participant in a network call, and acquire user status update information of the first call participant; the user state updating information is determined according to the using state of the communication equipment of the first communication participant;

an information sending module 1420 configured to send user status display information related to the user status update information to a second call participant in the network call, so that the second call participant displays a real-time call status of the first call participant; the real-time call state includes a call handoff state in which the first call participant leaves the network call and enters the telecommunication call and a call recovery state in which the first call participant leaves the telecommunication call and reenters the network call.

In some embodiments of the present application, based on the above embodiments, the network call information processing apparatus 1400 further includes:

the state data updating module is configured to update user state data of the network call according to the user state updating information, wherein the user state data are used for recording the real-time call state of each call participant in the network call;

In some embodiments of the present application, based on the above embodiments, the network call management apparatus 1400 further includes:

and the update identification updating module is configured to update the latest state update identification of the network call according to the user state update information, wherein the latest state update identification is used for recording the update information of the user state data of the network call.

In some embodiments of the present application, based on the above embodiments, the information sending module includes:

a notification transmission unit configured to transmit a user status update notification to a second call participant in the network call;

a request receiving unit configured to receive a user status information update request returned by a second communication participant;

In some embodiments of the present application, based on the above embodiments, the information sending unit includes:

the updating identifier determining subunit is configured to determine a current state updating identifier stored by the second communication participant according to the user state information updating request;

the state data determining subunit is configured to determine user state data of the network call stored on the server and acquire a latest state updating identifier corresponding to the user state data;

an incremental data determining subunit, configured to determine incremental data of the user state data according to the current state update identifier and the latest state update identifier;

The specific details of the network call information processing apparatus provided in each embodiment of the present application have been described in detail in the corresponding method embodiment, and are not described herein again.

FIG. 15 illustrates a schematic structural diagram of a computer system suitable for use in implementing the electronic device of an embodiment of the present application.

It should be noted that the computer system 1500 of the electronic device shown in fig. 15 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiments of the present application.

As shown in fig. 15, the computer system 1500 includes a Central Processing Unit (CPU)1501 which can perform various appropriate actions and processes in accordance with a program stored in a Read-Only Memory (ROM) 1502 or a program loaded from a storage section 1508 into a Random Access Memory (RAM) 1503. In the RAM 1503, various programs and data necessary for system operation are also stored. The CPU1501, the ROM 1502, and the RAM 1503 are connected to each other by a bus 1504. An Input/Output (I/O) interface 1505 is also connected to bus 1504.

The following components are connected to the I/O interface 1505: an input portion 1506 including a keyboard, a mouse, and the like; an output section 1507 including a Display such as a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and a speaker; a storage portion 1508 including a hard disk and the like; and a communication section 1509 including a network interface card such as a LAN (Local area network) card, a modem, or the like. The communication section 1509 performs communication processing via a network such as the internet. A drive 1510 is also connected to the I/O interface 1505 as needed. A removable medium 1511 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 1510 as necessary, so that a computer program read out therefrom is mounted into the storage section 1508 as necessary.

In particular, according to embodiments of the present application, the processes described in the various method flowcharts may be implemented as computer software programs. For example, embodiments of the present application include a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for performing the method illustrated by the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network through the communication section 1509, and/or installed from the removable medium 1511. When the computer program is executed by a Central Processing Unit (CPU)1501, various functions defined in the system of the present application are executed.

It should be noted that the computer readable medium shown in the embodiments of the present application may be a computer readable signal medium or a computer readable storage medium or any combination of the two. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of the computer readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a Read-Only Memory (ROM), an Erasable Programmable Read-Only Memory (EPROM), a flash Memory, an optical fiber, a portable Compact Disc Read-Only Memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the present application, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In this application, however, a computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wired, etc., or any suitable combination of the foregoing.

The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present application. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

It should be noted that although in the above detailed description several modules or units of the device for action execution are mentioned, such a division is not mandatory. Indeed, the features and functionality of two or more modules or units described above may be embodied in one module or unit, according to embodiments of the application. Conversely, the features and functions of one module or unit described above may be further divided into embodiments by a plurality of modules or units.

Through the above description of the embodiments, those skilled in the art will readily understand that the exemplary embodiments described herein may be implemented by software, or by software in combination with necessary hardware. Therefore, the technical solution according to the embodiments of the present application can be embodied in the form of a software product, which can be stored in a non-volatile storage medium (which can be a CD-ROM, a usb disk, a removable hard disk, etc.) or on a network, and includes several instructions to enable a computing device (which can be a personal computer, a server, a touch terminal, or a network device, etc.) to execute the method according to the embodiments of the present application.

Other embodiments of the present application will be apparent to those skilled in the art from consideration of the specification and practice of the invention disclosed herein. This application is intended to cover any variations, uses, or adaptations of the invention following, in general, the principles of the application and including such departures from the present disclosure as come within known or customary practice within the art to which the invention pertains.

It will be understood that the present application is not limited to the precise arrangements described above and shown in the drawings and that various modifications and changes may be made without departing from the scope thereof. The scope of the application is limited only by the appended claims.

Claims

1. A network call information processing method is characterized by comprising the following steps:

and sending the call state change information to a target call participant in the network call.

2. The method according to claim 1, wherein the obtaining of the use status of the call device of the current call participant in the network call comprises:

responding to a call entering instruction of a current call participant entering a network call, and registering a call event callback function aiming at a telecommunication call;

acquiring a call event of the telecommunication call on the call equipment through the call event callback function;

and determining the using state of the communication equipment of the current communication participant according to the communication event.

3. The method as claimed in claim 2, wherein the call event includes a call start event and a call end event of the telecommunication call, and the determining the call device usage status of the current call participant according to the call event includes:

if the call event is a call start event of the telecommunication call, determining that the use state of the call equipment of the current call participant is a call equipment occupation state;

and if the call event is the call ending event of the telecommunication call, determining that the call equipment using state of the current call participant is a call equipment idle state.

4. The method according to claim 1, wherein the telephony device usage status includes a telephony device occupied status and a telephony device idle status; the call state change information also comprises call recovery information of the current call participant leaving the telecommunication call and entering the network call; the determining the call state change information of the current call participant according to the call device use state includes:

if the using state of the communication equipment is the occupied state of the communication equipment, determining the communication state change information of the current communication participant as communication switching information of the current communication participant leaving the network communication and entering telecommunication communication;

and if the using state of the communication equipment is the idle state of the communication equipment, determining the communication state change information of the current communication participant as the communication recovery information of the current communication participant leaving the telecommunication communication and entering the network communication.

5. The method as claimed in claim 4, wherein the determining the call state change information of the current call participant as the call recovery information of the current call participant leaving the telecommunication call and entering the network call comprises:

outputting a call state change request on the call equipment of the current call participant;

and responding to a state change confirmation instruction aiming at the call state change request, and determining the call state change information of the current call participant as call recovery information of the current call participant leaving the telecommunication call and entering the network call.

6. The method for processing network call information according to claim 1, further comprising:

acquiring user state display information aiming at other users, wherein the other users are other call participants except the current call participant in the network call;

and outputting the real-time call state of the other call participants according to the user state display information, wherein the real-time call state comprises a call switching state that the other call participants leave the network call and enter the telecommunication call.

7. The method according to claim 6, wherein the receiving user status presentation information for other users comprises:

in response to a received user state update notification, sending a user state information update request to a sender of the user state update notification;

and receiving user state display information aiming at other users returned by the sender of the user state updating notification based on the user state information updating request.

8. The method according to claim 7, wherein the sending a user status information update request to the sender of the user status update notification comprises:

acquiring a current state updating identifier stored by the current call participant, wherein the current state updating identifier is an identifier used for recording updating information of the user state in the network call;

and sending a user state information updating request to a sender of the user state updating notification according to the current state updating identification.

9. A network call information processing method is characterized by comprising the following steps:

10. The method as claimed in claim 9, wherein before sending the user status showing information related to the user status updating information to the second call participant in the network call, the method further comprises:

updating user state data of the network call according to the user state updating information, wherein the user state data is used for recording the real-time call state of each call participant in the network call;

and determining user state display information related to the user state updating information according to the updated user state data of the network call.

11. The method as claimed in claim 9, wherein before sending the user status showing information related to the user status updating information to the second call participant in the network call, the method further comprises:

and updating the latest state updating identification of the network call according to the user state updating information, wherein the latest state updating identification is used for recording the updating information of the user state data of the network call.

12. The method as claimed in claim 9, wherein the sending the user status showing information related to the user status updating information to the second call participant in the network call comprises:

sending a user status update notification to a second call participant in the network call;

receiving a user state information updating request returned by the second communication participant;

and sending user state display information related to the user state updating information to the second communication participant according to the user state information updating request.

13. The method as claimed in claim 12, wherein the sending the user status showing information related to the user status updating information to the second communication participant according to the user status information updating request comprises:

determining a current state updating identifier stored by the second communication participant according to the user state information updating request;

determining user state data of the network call stored on a server, and acquiring a latest state updating identifier corresponding to the user state data;

determining incremental data of the user state data according to the current state updating identification and the latest state updating identification;

and determining user state display information related to the user state updating information according to the incremental data and the latest state updating identification, and sending the user state display information to the second communication participant.

14. A network call information processing apparatus, comprising:

15. A network call information processing apparatus, comprising: